Beruflich Dokumente
Kultur Dokumente
in construction
People and organizational management
,/
in construction
Shamil1p o u m
Published by Thomas Telford Publishing, Thomas Telford Ltd,
1 Heron Quay, London El4 4JD.
URL: http://www.thomastelford.com
Preface viii
About the author
--
Acknowledgments x
First published 2001
Chapter 1 Introduction 1
lso available from Thomas Telford Books The meaning of organization 1
he Decision makers: ethics for engineers. James ArmFZEii$g-bd3-MmT Aim and learning objectives of the lrrook
, m a Rabhsan.
~ ISBN: C? 7277 2598 X Need for the book
lent decisions for engineers. James Parkin. IS= 0 7277 2501
Approach to the book
The plan of the book 5
ue record for this book is available from the British Library
The importance of the construction industry is highlighted by the fact that it Dr Shamil Naoum is a senior lecturer at South Bank University. He received
is very labour intensive and provides work for about 6-7% of the total work a BSc in Building and Construction Engineering from the University of
force in the UK. Despite its importance, there seems to have been a limited Technology in Baghdad, an MSc in Construction Management and
amount of research conducted on the behavioural aspects of the construc- Economics from Aston University in Birmingham, and a PhD in Construc-
tion industry. Moreover, the texts that are available on the management of tion Management from Brunel University in Middlesex.
organizations and people in construction are also limited. The aim of this Before beginning his academic career he worked in the construction
look is therefore to fill this important gap by applying general principl~ industry as a site engineer and project manager. He is a full member of
of management specifically to the construction industry. the Chartered Institute of Building and the American Society of Civil
The idea of writing this book grew out of my belief that people are the 1
I Engineers.
heart of any successful organization and can be regarded as the building , Dr Naoum has considerable research experience in construction
blocks of its structure. Throughout my career as a project manager and management related areas such as Human Resources Management,
as a lecturer in construction management, I became convinced that prac- 1 Procurement Methods and Information Technology. Dr Naoum also
titioners, as well as construction students, needed a book that could offer supervises PhD students researching into construction management
an applied approach to people and organizational management in order I problems. He wrote the well known book Dissertation Research and
to help them understand human and organizational behaviour as well Writing fov Construction Students, which was published by Butterworth-
as to assist in the search for the most appropriate ways of improving I Heinemann in 1998.
organizational performance and effectiveness. In this book, this will be During his academic career, Dr Naoum has presented papers at many
achieved through the study of the management concepts and theories international conferences and for publication in a diverse group of
and the application of these concepts and theories in construction-related scholarly journals, including Construction Engineering and Management
case studies. It is the blending of theory with practice that is at the heart 1 by the American Society of Civil Engineers (USA), International Journal
I
of good management of people and organization and the study of the of Project Management (UK),lournal of Engineering Construction and Archi-
subject should reflect that experiential learning, as in the case studies and tectural Management (UK) and Occasional Papers No. 45 by the Chartered
examples presented in this book. 1 Institute of Building (UK).
The key issues which will be discussed in this book are evolution of
management theories, environmental forces, strategy, organization struc-
ture, work groups, organizational culture, leadership, motivation and
personnel management.
Robert Newcombe and Mike Hancock for their workbook 1 and 2
on Concepts of Management, MSc in Construction Management by
distance learning, produced by the University of Bath (1996).
Antony Sidwell for his notes on Organizational Theory, MSc in
Construction Management and Economics, University of Aston
(1980), unpublished notes.
Acknowledgments r Andrew Brown for his book, Organisational Culture, published by
Pitman (1998), second edition.
References to sources of information and material are given as accurately
as possiljle throughout this book. Apologies are expressed if any acknowl-
edgment has inadvertently not been recorded.
This book builds on the thoughts and ideas of earlier writers on the
subject of organization and human behaviour. I would like to give Acknowledgments for permission to reproduce copyright
special credit to previous contributors in the field. In particular, I wish material
to record my acknowledgments to the work of the following writers.
Chapter 2
Laurie Mullins for his book, Management and Organizational Behaviour,
published by Pitman (1999)) fifth edition. McGraw-Hill for Fig. 2.3 from Organization and Management by F. Kast and
Fremont Kast and James Rosenzweig for their book, Organization J. Rosenzweig (1985).
and Management - A System and Contingency Approach, published I Chapter 3
by McGraw-Hill (1985),fourth edition. I
David Langford, Mick Hancock, Richard Fellows and Andy Gale for I McGraw-Hill for Fig. 3.1 from Organization and Management by F . Kast and
J. Rosenzweig (1985).
their book, Human Resources Management in the Construction Industry,
Prentice-Hallfor Table 3.1from Exploring Corporate Strategy by G. Johnson and
published by Longman (1995). ! K. Scholes (1999).
r Garry Johnson and Kevan Scholes for their book, Exploring Corporate !
Strategy, published by Prentice-Hall (1999), fifth edition. Chapter 4
1- Henry Mintzberg for his book, The Structuring of Organizations, Routledge for Fig. 4.2 from Strategic Human Resource Managentent by 0 .Lundy
published by Prentice-Hall (1998). and A. Cowling (1996).
Jan Drucker and Geoff White for their book, People Management in Professor D. Langford and S. Male for Fig. 4.5 and case studies 1and 2 from
Construction, published by the London Institute of Personnel Manage- Strategic Management in Construction,originally published by Gower 1991
,-- ment (1996). (out of print).
I Harvard Business School Press for Table 4.1 from Competingfor the Future by
I -
Charles Handy for his book, Understanding Organizations, published I
Gulf Publishing for Fig. 8,4 from Leadership Dilemmas by R. Blake and ! '(1968).
I
A. MacCanse (1964). Finally, I wish to express my gratitude to the staff of Thomas Telford
McGraw-Hill for Table 8.2 from Theory of Leadership Effectiveness by F. Fiedler who masterfully crafted the production of this book.
(1967).
The University of Bath for the case study from Concepts of Management, MSc in Dr Shamil Naoum
Construction Management by distance learning. Management in con- School of Construction, South Bank University, UK
struction module by R. Newcombe and M. Hancock (1996).
Chapter 9
Macmilldn for Fig. 9.3 from Existence, Relatedness and Growth by C. Alderfer
(1972).
Wiley for Fig. 9.4 from The Motivation to Work by C. Herzberg (1959).
Wiley for Fig. 9.6 from Work and Motivation by V. Vroom (1964).
McGraw-Hill for Fig. 9.7 from Organizational Behaviour by J . Luthans (1998).
Addison-Wesley for Fig. 9.10 from Work Redesign by J . Hackman and G. Oldham
(1980).
Pearson Education for Fig. 9.11 from Management and Organizational Behaviour
by L. Mullins (1999).
Chapter 10
of Personnel Management for the case study from Managing People in
Construction by J . Drucker and G. White (1996).
xii xiii
Chapter 1
Introduction
k . ,. . - - f
7 o
building,
" that is usually consumed by portions of society that are
outside the organization. i n informal function, on the other hand, does
t necessarily produce a result immediately ~ i s i b l eto the o&side-, -
society; examples are organizing a conference
-- or arranging a social activity.
-
I of the operation and the objective, the quality of the people employed, the
availability of the resources and the appropriateness of the structure and
the management system adopted.
Each organization consists of many interdependent parts. For example,
a building firm may consist of a commercial department, contract
department, planning department and a purchasing department. No
one department within the organization can achieve success in isolation.
People and organizational management
-
probably there is a new set of values and beliefs (i.e. culture) that
govern the organization. There could also be a new structure and manage-
ment style used to co-ordinate the people and the tasks. All of these
changes are determined by the complex and dynamic nature of the
'environment', discussed in chapter 3.
Fig. 1.1. Organizational sub-systerns Aim and learning objectives of the book
This book provides a system approach to people and organizational
All departments are interrelated and dependent on one another. What
management with special reference to the construction industry. It is
affects one part of the organization at a particular time will also affect
concerned with interactions among the external environment and the
others. These parts are functioned and administrated by a collection of
corporate management of the organization, the process of management
'systems' and 'sub-systems'.
and the behaviour of people at work. The underlying aim of the book is
There are three main sub-systems that integrate the operation and
to highlight the importance of the managerial and social functions in
resources within the organization, these are:
affecting the attitude and behaviour of people at work which, in turn,
(a) the managerial sub-system - including setting goals, planning a influences organizational effectiveness.
strategy, structuring, co-ordinating and administrating The learning objectives of this book are to:
(b) the technical sub-system - including planning and control techniques, 9 understand the nature of the external environment and the forces
production methods, facilities and equipment
that affect the strategic decisions of the organization
(c) the social sub-system - including leadership, personnel manage- 9 understand the nature of organizations and essential features which
ment, work groups, motivation and culture.
affect the leadership style and functions of an organization
Figure 1.1 illustrates the overlap between the three sub-systems of the 9 evaluate the design of organizational structures and groups that
organization, which are presented in the form of a 'conceptual' model. accompany the allocation of work and responsibilities
The term 'model' will be referred to frequently throughout this book. P distinguish between various organizational cultures which are
reflected in a structure and a set of systems
People and organizational management Introduction
> understand the role of the personnel function in management of The style of writing the book reflects my previous experience as a
people at work project manager and my current profession as a lecturer and researcher
relate the various theoretical frameworks that serve as a foundation in construction management. It is the blending of theory with practice
for a model of organizational behaviour. which is at the heart of good management of people and organization
and the study of the subject should reflect that experiential learning,
such as the use of case studies, is of great benefit in the study of organiza-
Need for the book tion, for it allows managers and students both to apply concepts and
theories, and, just as important, to build their own. Moreovel; it 'is also
This book fulfils a need in the construction industry by providing the case that research and theory can help in stimulating a deep under-
managers and students with an understanding of the interrelated standing of organization and its people. This book builds in substantial
processes between people and the organization. There are a number of parts of such research and theory.
texts available on 'organizational behaviour' and 'human behaviour'
but few authors have concentrated their attention on these aspects in
the construction industry, This book is specifically designed to assist:
The plan of the book
(a) executive managers (such as corporate managers and human Figure 1.2 illustrates the theoretical framework of the interrelated
-
resource managers) who wish to expand their knowledge of the process of people and organizational management which will be used
key management issues as a guided model for this book. The reason for presenting this theoretical
w (b) practising managers such as project managers and site managers framework is to understand, predict and control the complex phenomena
(c) students on Direct Membership Exam (DMX) courses. of what are commonly called 'organizational behaviour' and 'human
behaviour'.
This book will also assist:
The design of the model is based an the following propositions.
(a) MSc (taught masters) students on Built Environment courses such
as construction management, construction project management, (a) The external environment influences corporate strategy.
quantity surveying, facility management, architecture and civil (b) Corporate strategy influences structure, culture and leadership
-
engineering - style.
(c) Leadership style influences structure, culture and human
C (b) honours undergraduate students in Built Environment courses
resources.
(c) Chartered Institute of Building (CIOB) (member) new Educational
Framework course programmes offered by universities/colleges of (d) Structure influences leadership style, work groups and culture.
higher educational, etc. (e) Culture influences the structure and the work environment.
( f ) Motivation and job satisfaction are infIuenced by leadership style,
(d) students undertaking distance learning courses. structure, personnel management, work groups and the work
-
-
environment.
- Approach to the book (g) Culture and work environment influence organizational effective-
ness and development.
As mentioned above, the system view of organizations and their manage- (h) Motivation and job satisfaction influence organizat~onaleffective-
ment serves as the basic conceptual framework for this book. The key ness and development.
concept of organization systems is that the whole organization is composed (1) Organizational effectiveness and development reversibly influence
of a set of independent but interacting sub-systems (e.g. strategic, technical, the strategy and the leadership style of the organization.
-
social and managerial), and these sub-systems are in continuous interaction
with the external environment. Naturally, no one book can cover all of Chapter 1: Introduction . . , .. ;p.,%:,;.
these sub-systems, as their complete study would involve most of the ..-1
" (
A -
uruts of a major course or indeed all the courses within a whole university. - -a
This chapter provides a general introduction to people and organizational
Therefore, in this book, I will be concentrating on a narrower subset of management and outlines the main aim and learning objectives of the
systems - part of the strategic and social management system.
4
% - " < ,- >F7
=?
People and organizational management In trodtiction
-- "
structure, including the traditional (simple) structure, divisional (func-
,- .
tional) structure and matrix (project management) structure are then
People Attitude and Behaviour explained. The second part discusses the factors that affect the design
L or choice of the appropriate structure supplemented with empirical
research findings.
- -
Chapter 8: Leadership
This chapter provides an understanding of the nature of leadership and
the factors that determine the effectiveness of the leadership style. The
first part of the chapter explains the meaning and importance of leader-
ship in work organization. It also highlights the relationship between
the terms 'leadership' and 'management' as they are sometimes seen as
synonymous. The s&nd par+ &-+he ehaper reviews three appraaches
to the ~ r o b l e m of leadership, namely trait, style and situational
approacAes. Each of these ap'proaches.will be rkviewed within the
context that explains the difference between effective and ineffective
- l e a d e r s h i p . Models for understanding leadership situations in construc-
tion will also be discussed together with their implications. The third
part of the chapter deals with the relationship between leadership style
and the type of power that the leader can exercise over the followers.
--
- - - -- - - -
Various sources of power will also be described together with their
implications. The difference between power and authority will also be
explained.
people behave they way they do. This chapter explains the meaning The concept of motivation is very complex and has been mentioned
of motivation and discusses the main theories of motivation. It also in almost all of the previous chapters of this book. For many years,
presents the factors that can influence the motivation of people at psychologists have been studying the behaviour of people in order to
work and their consequences on job satisfaction and productivity, understand why people behave as they do. What motivates them to
The discussion is supplemented with examples and case studies work? Why do some people work harder than others? Over the years,
related to construction. Figure 9.1 summarizes the overall principles various psychologists arrived at the following assumptions.
of the chapter (also see Fig. 1.1),
(a) There is a 'cause' for all human behaviour, which itself is the
consequence of the combined effects of heredity and environment.
(b) There are 'needs' at the root of human behaviour.
Learning objectives (c) There are 'objectives' which people try to achieve in order to satisfy
their needs.
To:
(d) Achievements of needs and goals are related to job satisfaction and
performance.
9 appreciate the importance of motivating people at work
5 9 evaluate the various theories of motivation On the basis of these assumptions, the following d e f i n i t i o n i ~ g ~ e d l-!''-@
;k 9 identifv the main factors which influence motivation at work., +
9 understand the relationship between motivation, job satisfaction (a) Buchanan and Huczynski (1991) defined motives as 'learned
and productivity. influences on human behaviour that lead us to pursue particular
. I -. - I 0
r - .
I . .- + '.# 3 . .. I . - - ."-
- _ , ' . * , .
goals because they are socially valued. Motivation on the other goals they pursue in order to satisfy these needs. Among the most well
hand is a decision-making process through which the individual known content theories of motivation are:
chooses desired outcomes and sets in motion the behaviours
appropriate to acquiring them'. the hierarchy of needs (Maslow 1943)
(b) Kast and Rosenzweig (1985) defined motive as 'what prompts a existence, relatedness and growth (ERG) theory (Alderfer 1972)
person to act in a certain way or at least develop a propensity for achievement theory (McClelland 1961)
specific behaviour. This urge to action can be touched off by an two-factor theory (Herzberg et al. 1959).
external stimulus, or it can be internally generated in individual
physiological and thought processes'. Maslow's hierarchy of needs
(c) Ballachey et d l . (1962) defined motivation as 'the direction and
persistence of action. It is concerned with why people choose a The need hierarchy concept was developed by Abraham Maslow (1943)
particular course of action in preference to others, and why they as an alternative to viewing motivation in terms of a series of relatively
continue with a chosen action, often over a long period, and in separate and distinct drives. His concept stressed a hierarchy with
the face of difficulties and problems'. certain 'higher' needs becoming activated by the extent that certain
(d) Kempner (1987) defined motivation as 'the process of initiating and 'lower' needs become satisfied. Figure 9.2 illustrates the steps in the
directing behaviour. Individuals produce and sustain behaviour hierarchy of needs. Maslow suggests:
when they find it rewarding to do so; that is, when the behaviour
each lower order need must be satisfied before the next higher order
accomplishes an objective that satisfies a need'.
need assumes dominance
Mitchell (1982) identified the following four characteristics which underlie when an individual need becomes satisfied, it declines in importance
the definitions of motivation. and the need at the next level of the hierarchy increases in importance
when the individual moves up to the highest level of need, satis-
0 Motivation is typified as an individual phenomenon. faction of this need increases in importance (sel#-atualiza+ion)
Motivation is described, usually, as intentional, the number and vanity of needs increases as an individual's psycho-
Motivation is multi-faceted. 1 logical development takes place.
The purpose of motivational theories is to predict behaviour.
Various theories and philosophies have been offered in relation to moti-
vation and what motivates an individual. These theories can be classified
- Although Maslow argued that most people have the basic needs i
about the order indicated in Fig. 9.2, he also made it clear that the hier-
archy is not necessarily a fixed order. One need does not have to be
into various groups. Choosing the more contemporary views of motivation, 100% satisfied before the next level becomes potent. However, there are
the following groups have been selected in order to classify and understand a number of problems in relating Maslow's theory to the work situation,
motivation. of which Mullins (1999) cites the following:
Content theories of motivation (also known as need theories) - they
People do not necessarily satisfy their needs, especially higher level
place emphasis on 'what motivates?'.
needs, just through the work situation.
Process theories of motivation (also known as goal theories) - they There is doubt about the time which elapses between the satisfaction
place emphasis on 'how to motivate?'. of a lower level need and the emergence of a higher level need.
Individual differences mean that people place different values on
Content theories of motivation the same need.
Some rewards or outcomes at work satisfy more than one need.
Content theories focused on the needs that motivate behaviour. In some Even for people within the same level of the hierarchy, the motivating
publications, content theories have been referred to as 'need theories'. factors will not be the same.
Content theories attempt to explain those specific issues, which actually Maslow viewed satisfaction as the main motivational outcome of
motivate the individual at work. These motivating issues are concerned behaviour, but job satisfaction does not necessarily lead to improved
with identifying people's needs and their relative strengths, and the work performance.
230 1
Existence, relatedness and growth (ERG) theory
The ERG theory was developed by Professor Clayton Alderfer in 1972
(see Fig. 9.3). It started with the concept that people strive to meet a
hierarchy of existence, relatedness and growth needs and if efforts to
reach one level of needs are frustrated, individuals will regress to a
lower level. For example, if growth needs are blocked, then relatedness
needs become more important. If relatedness needs are frustrated,
then a person may revert to the level of existence needs. Equally, once
relatedness needs are satisfied, then the importance of growth needs
increases.
The ERG theory relates closely to Maslow's hierarchy of needs in that
existence is similar to Maslow's physiological and safety needs, related-
ness is similar to Maslow's social needs and growth is similar to
Maslow's esteem and self-actualization needs. However, Alderfer
makes the following three important points:
-
McClelland (1961) argued that all healthy adults have a reservoir of useful
energy, The means by which energy is released depend on:
C
1.g T.-5 Herzberg et al. (1959) engaged in extensive research concerning the
attitudes of people toward their work. In their well known research was
.-0
w .$ 2I testing of the hypothesis in the medical health service which states that
0 v, W
_m
.-
0 It' 'maintaining good standards of hygiene can help prevent illness, but will
a
3
never improve the physical state of health'. Relating this hypothesis to
%
2 $ I I
the workplace, hygiene factors will not lead to job satisfaction but will
predominantly prevent dissatisfaction. Hygiene factors (also known as
maintenance factors) include essential elements such as:
salary
working conditions
company policy
supervision
interpersonal relations.
These hygiene factors deal with the question 'why work here?', while
motivation factors deal with the question 'why work harder?' The motiva-
tion factors (also known as growth factors) include essential element
such as:
a sense of achievement
recognition
the rewdris ur rrle W V ~ K11sel1
responsibility
opportunities for achievement.
Herzberg interviewed 203 accountants and engineers and asked them to
recall times when they felt exceptionally good or exceptionally bad about
their work. Figure 9.4 illustrates the relative importance of various
hygiene factors and motivation factors with regard to 'good feelings'
about work and shows:
40% of cases cited a sense of achievement
35% of cases put it down to recognition
25% put it down to the work itself.
The factors mentioned most often in connection with reduced job satis-
faction were:
, company policy (33%)
supervision (20%)
salary (20%)
I
Alderfer's
ERG theory
Maslow's
hierarcy of needs
rl Herzberg's
Two-factor theory
Hygiene
factors
r
#a'* 7 s
Growth
__I Mot~vators
..s ruli-
Fzg. 9.5. Similarities between the content theorles of Herzberg, Maslow and Alderfer
Long duration 1 m indetail later in this chapter. The content theories discussed so far appear to
greater than I overlap each other. Figure 9.5 show the relationship between the three
short durat~on -7
I
=--I-
+ I,, ------------
satisfaction I
Perceived
fair rewards
The principle of Adam's model is that people evaluate their social
relationships in the same way as buying or selling an item. People
expect certain outcomes in exchange for certain contributions or inputs.
Most exchanges involve a multiple of inputs and outcomes. According
to equity theory, people place weighting on these various inputs and
outcomes according to how they perceive their importance. When the
1 - - - - - _ - - - - -1
ratio of a person's total outcomes to total inputs equals the perceived
Fig. 9.6. Basic model of expectancy theory (from Vroom (1964)) ratio of other people's total outcomes to total inputs there is equity -
the result is job satisfaction. When the ratios compare unequally the
outcomes, and the expectation that reward will be related to performance. person experiences a sense of inequity and the result is disenchantment.
In other words, the achievement of high performance depends upon the Generally, a person experiencing a state of inequity they will behave in
perceived likelihood of being rewarded and that the reward will be worth one or more of following ways.
the effort. Vroom (1964) was the first to propose an expectancy theory
which was aimed specifically at work motivation. The original model
(a) Change the inputs or efforts - a person will decrease or increase the
level of productivity, the quality of work, absenteeism, etc.
by Vroom has been modified by a number of researchers such as Porter
and Lawler (196&),and Fig. 9.6 illustrates a typical model of +he expee- (b) Change the outcomes, e.g. demands for more pay, working condi
tions, equipment, etc.
tancy approach. The following terms are now commonly used to describe
expectancy theory.
(c) Distort their perception of inputs and outputs to achieve the same
results. This could be done by rationalizing the value that they
Valence. Relates to the strength of a person's preference for a parti- place on effort and reward.
cular reward or outcome. It can be positive (desired) or negative (u, Leave the field.
(not desired). (e) Act on others by making changes to alter their inputs.
Outcome. A consequence or result of one's actions. (f) Change the objective of comparison by shifting the attention on to
Job outcome (also known as first-level outcome). This is the immediate somebody else whom they feel offers a more direct comparison
effect of one's action, e.g. improved job performance. The first- , into the output-input ratio.
level outcome is often the outcome of concern to the organization.
Personal outcome (also known as second-level outcome). This is divided Goal-setting theory
into two types of outcomes, namely:
o extrinsic outcomes which are related to material benefits, such as Goal-setting theory can be applied to the performance of individuals and
salary and other benefits. organizational systems. Locke (1968) was the first to apply goal-s'etting
o intrinsic outcomes which are generally related to 'growth', such theory to individuals. This theory assumes that people's goals or
as a sense of belonging and promotion. intentions play an important part in determining their behaviour. This
Expectancy. The probability that behaviour (particular level of effort theory highlights the importance of values and value judgements and
on the job) will result in a particular first-level outcome (improved suggests that these values influence emotions and desires. People's
job performance). intentions and goals are strongly associated with their emotions and
Instrumentality. The strength of the causal relationship between the desires which will in turn guide them to respond and act accordingly.
first-level outcomes and the second-level outcomes, e.g. pay rise Goals will direct work behaviour and performance, and lead to certain
and/or increase in status and authority. consequences or feedback.
lJeople and organlzatlonal management
0,
impact on work groups and job design or redesign. This in turn will Job rotation. Job rotation is the most basic form of individual job
influence employee motivation and job satisfaction. The issues of design. Job rotation involves moving a person from one job or task to
organizational structure and work groups were discussed in some another in an attempt to add some variety and help remove boreclom,
detail in chapters 5 and 6. at least in the short term. However, if the tasks involved are all very
Job design, however, is particularly concerned with the relationship similar and routine, then once the person is familiar with the new task
between individuals and the nature and content of jobs and their task the work may quickly prove boring again. Job rotation may lead to the
functions. It attempts to meet people's personal and social needs at acquisition of additional skills but does not necessarily develop the
work through reorganization or restructuring of work. Mullins (1999) level of skills. Strictly, job rotation is not really job redesign because
identified two major reasons for attention to job design: neither the nature of the task nor the method of working is restructured.
to enhance the personal satisfaction that people derive from their However, job rotation may help the person identify more with the
work completed product or service. It can also be used as a form of training.
to make the best use of people as a valuable resource of the Job enlargement. Job enlargement involves increasing the scope of the
organization and to help overcome obstacles to their effective job and the range of tasks that a person carries out. It is usually achieved
performance. by combining a number of related operations at the same- level. Job
There are three fundamental mechanisms associated with redesigning enlargement is horizontal job design - it makes a job structurally
or restructuring a job (see Fig. 9.11): (1)job rotation; (2) job enlargement; bigger. It lengthens the time cycle of operations and may give the
(3) job enrichment. person greater variety. Job enlargement, however, is not always very
popular and may often be resisted by workers. Although it may give
the person more to do, it does little to improve intrinsic satisfaction or
give a sense of achievement. Workers may see job enlargement as
simply increasing the number of routine, boring tasks they have to
p d m . %me workers seem to prefer sfmple, routine tasks which3hey
can undertake almost automatically, and with little thought or concentra-
\ enlargement
J O ~
/ y$,,
tion. This enables them to daydream and to socialize with colleagues
without affecting their performance.
Job enrichment. This is an extension of the more basic job rotation and
job enlargement methods of job redesign. Job enrichment arose out of
Herzberg's two-factor theory. It attempts to enrich the job by incor-
porating motivating or growth factors such as increased responsibility
and involvement, opportunities for advancement and the sense of
achievement.
Job enrichment involves vertical job enlargement. It aims to give the
person greater autonomy and authority over the planning, execution
and control of their own work. It focuses attention on intrinsic satis-
faction. Job enrichment increases the complexity of the work and
should provide the employee with a more meaningful and challenging
job. It provides greater opportunities for psychological growth. The
main methods of achieving job enrichment include:
permitting workers greater freedom and control over the schedul-
ing and pacing of their work, as opposed to machine pacing
allowing workers to undertake a full task cycle, build or assemble a
Fig. 9.1 1, Job design model (from Mullins (1999, p. 646)) complete product or component, or deliver a complete service
248
reople ana organ~zarronulrnunugcrricnr
a providing workers with tasks or jobs which challenge their abilities that suffers from decline in profit, loss of clients, uncertainty and low
and make fuller use of their training, expertise and skills growth. The diagram below shows a simple illustration of the relationship
a giving workers greater freedom to work in self-managing teams between performance and motivation.
with greater responsibility for monitoring their own performance
and the minimum of direct supervision
a providing workers with the opportunity to have greater direct
contact with clients, consumers or users of the product or service.
Management
\ Resourcing/
Performance
/ Frustrated
\
- Motivation
Interested
Quality ofwork environment
Productivity model of a construction site
The quality of the working environment of the organization can influence
the quality of work, productivity and employees' motivation to work. The subject of productivity and its relationship to motivation is very
This idea is also known as Quality Work Life (QWL). The concept of
crucial to contracting organizations. The definition of
QWL was formed in the 1970s as an important ingredient in job design ranges from industry-wide economic parameters to the meisurement df
or when restructuring a job. The philosophy behind improving the crews and individuals. In this section, the term 'productivity' is referred
quality of working life is that employees will normally be more produc- to as individual productivity and is defined as the amount of goods and
tive if they actively enjoy the work experience, rather than just tailoring services produced by a productive factor in a spell of time. It is usually
their lives at work. The main principle of a QWL is to change the expressed in terms of unit rate such as productivity output/cost 0;
climate or the culture of the workplace by: work-hours. In the construction industry, the relationship between
a allowing people to be more involved in the production process by productivity factors and the production process has been modelled in
1
-
. participating in problem solving and decision making
improvement of environmental conditions
a increasing the flow of communication within the organization -
I
.
an attempt to analyse the cause and effect analogy.
The model in Fig. 9.12 shows €he i n t e ~ r e l a t i o n s ~laLLuL,
that can significantly affect productivity on a construction site. The
~ ~ ~ ~
a employee involvement in target setting purpose of the model is to represent or explain the phenomenon of
a introduction of staff development systems
a having employees solve workplace problems
a better leadership styles and interpersonal relationships
- productivity. In this way, managers can predict what needs changing to
improve the productivity level on a construction site and develop a
strategy for achieving the change. Executive managers' responses can
a stress-reduction programmes. either reinforce and identify the productivity problem, or create pressures
to change it. Much depends upon how sophisticated a diagnostic model
the manager uses. For instance, one of ?he factors that can influence
Communication (group cohesiveness) productivity is motivation of the workforce. Achieving high motivation
This issue is discussed in chapter 6 (see pp. 132-134,141-142). depends on the working environment where financial or psychological
rewards can be regarded as an incentive for the efforts needed in achieving
high productivity. In order to assure a good working environment, the
Outcome management of resources needs to be highly effective, as demonstrated
by previous research (Stukhard 1987). For the purposes of this chapter,
It is a well known fact that success leads to high satisfaction for the people
three main factors are selected for discussion: (1)management factors; (2)
involved in achieving the task. It is also axiomatic that success depends
employee motivation; (3) experience/training.
on many critical factors, including planning, organizing, co-ordinating
and controlling. Within this context, it is safe to say that a well planned
and resourced organization can achieve a high level of performance Management factors and productivity
which in turn affects people's attitude and motivation. In order words,
individuals that are working in a successful organization feel more The level of productivity attained by a firm is determined by a
motivated to work harder than those working within an organization variety of organizational, technical and human factors, many of them
250
directly controlled or influenced by management decisions. Previous
works have identified two main HQ decisions that have the greatest"
input to the site manager's performance. These are: the site managers'
involvement at the contract stage and the delegation of responsibilities.
Laufer and Jenkins (1982) examined various approaches to motivate
construction workers and found that construction management would
benefit from a general move toward a more participative decision-
making style of leadership. Bresnen et al. (1987) identified site manage-
ment involvement in planning as a very important factor because of
their input at an early stage in developing an understanding of, and
preparedness for, their job. It has been suggested that site managers
should have a major say in setting the original targets, planning the
process and organizing the resources. In terms of good atmosphere to
boost performance, a better atmosphere on site has been associated
with increased decentralization of decision making authority within
the firm, and a greater level of site manager influence over operations
and decisions on site. Olomolaiye (1990) found that good supervision
was the most significant variable influencing percentage productive
time and that fluctuations in productivity are primarily the responsi-
bility of on site management. This suggests that site managers have a
powerful influence on the behaviour of site employees. At project level,
management relations with the site can be a source of dissatisfaction o
motivation.
Other researchers regarded the management information system (MIS)
as the linking mechanism of the above factors, i.e. decision making, site
-
supervision, communication and morale. For example, Reinschmidt
(1976) argued that the productivity of firms depends on the manage-
ment's access to accurate information to aid in faster decision making.
Information which does not flow promptly from one group to another
will cause delays, rework, low motivation and, hence, decrease produc-
tivity. Sanvido and Paulson (1992) empirically tested the possible
utilization of practical tools (from a productivity improvement view-
point) that can support various theoretical decision-making phases. He
demonstrated that jobs where the planning and control functions were
E performed at the right level in the site hierarchy, were more profitable,
-
6
finished sooner and were better constructed than those where the func-
2E tions were performed at the wrong level.
Several other studies have emphasized the importance of utilizing
32 effective resources in order to improve productivity. For example,
a, Stukhard (1987) suggested that the ability to achieve good project per-
formance hinges, primarily, on the attainment of forecasted productivity
N' and manpower levels. Equally essential to project success are the
2 minimization of construction interferences, effective field co-ordination
& and proper control of activities,
Employee motivation and productivity or with minimal supervision. Evidence that the worker orientation of
a construction worker may act as a substitute for leadership was
As mentioned earlier in this chapter, since the 1940s there has been a
tremendous amount of work carried out to investigate the relationship investigated by Stinchombe (1959) who stated that 'Craft Institutions
are a method of administering work. Craft administration differs from
between the individual and the company, coupled with intrinsic motiva-
bureaucratic administration by substituting professional training of
tion within the individual. In construction, the empirical study by Nicholls
manual workers for decentralized planning of work'. Productivity is,
and Langford (1987) tested the hypothesis that Herzberg's two-factor
therefore, closely related to skill - without skill there is no way for a
theory of motivation is an accurate way of determining the motivation of
worker to be productive. In some crafts the workers may be skilled and
construction site engineers. The two factors are hygiene and motivators.
willing to produce, while in other crafts the skill or willingness may be
Hygiene factors such as money, supervision, status, security, working
absent. Workers today are comparatively well educated, so training or
conditions, policies and interpersonal relations prevent dissatisfaction but
teaching job skills is a necessity, as expressed by the hypothesis: 'In
do not motivate; they do not produce output but prevent a decay in per-
order to grow specialisation in the construction process, a multi-skilled
formance. Motivators such as work itself, recognition, advancement,
professional to effectively manage construction projects is seriously
possibility of responsibility and achievement canhave a positive effect
required' (Bresnen et al. 1987). The essential ingredient for success in a
on job satisfaction which will lead to an increased output. Nicholls and
first line supervisor's role is the ability to communicate with experience,
Langford's conclusion was an overall agreement with Herzberg in that
planning and goal setting, all of which play roles in communication.
site managers consider the most important factor to be the work itself.
Hinze and Kuechenmeister (1981) concluded that people who took
However, some doubts were cast about the hygiene factors, particularly
advantage of these factors were found to be the most productive. This
supervision and working conditions. Some site-engineers are motivated
ability is even more important on a 'super project' in which the workers
bfthese factors and, as such, should not directly contribute to motivation.
are essentially lost without the careful guidance of a foreperson.
Moreover, some hygiene factors can motivate construction employees, in
Considerable organizational behaviour research has been conducted
particular, site managers who value responsibility --A ?utonorrTr Dc
with the first line supervisor because of the link between managemen
-psWT!+~l-lTloti~gb~~.
and workmen. Horner (1989) suggested that management must bear the
Other researchers such as Maloney (1990) found that quality of work life
burden of controlling the rapidly changing technological and social
includes the autonomy people are granted in the performance of their II conditions, and that training programmes and methods of assessment
work, the participation they are allowed in making decisions that affect
them, and the social interactions allowed by the job. A positive quality of
work life leads to a positive organizational outcome, e.g, reduced absen-
,- must be relevant and appropriate to the needs of the organization -
they must be designed and implemented in joint ventures between
academia and industry.
teeism and staff turnover, - greater job satisfaction, etc. Therefore, the I
large companies which meant that the survey is totally confined to large storage, which have a great impact on the sequence of work and rework
organizations. However, the nature of the projects that the site managers due to disruptions. This finding corresponds closely with the studies of
were involved in varied in type (commercial and industrial) and in size Thomas et al. (1989, 1992) who found that the average daily productivity
(over £2 million to £20 million). for non-disrupted days was 0.44 work hours/m2, while disrupted days
The questionnaire was designed using the rating system. The produc- had an average productivity of 2.16 work hrs/m2, an increase of 388%.
tivity factors were assigned scores for high importance (3 points), This finding demonstrates that productivity improvements can be
medium (2) and low (1). The results were statistically analysed and the achieved through better managerial control.
following section discusses the results. With regard to 'disruption of site programmes', this factor can cause
delay in executing the work and prevent optimizing utilization of
The results available resources. Timely input from all levels of management can
reduce the risk of overlooking activities necessary to complete the
There was overall agreement regarding the factors that can affect produc- project. Therefore, delays contributing to lowering a worker productivity
tivity rates on a construction site. Both types of respondents identified can be reduced by planning the work to utilize manpower efficiently.
'ineffective project planning' as the most crucial factor likely to impair There was disagreement between the groups on 'discrepancies with
construction productivity. This finding supported the notion (Borch- technical information' and 'ignorance of project technology'. Head
erding and Ganer 1981) that: office personnel do not regard them as highly important, while site
the planning/design level is probably the key communication link in the managers do. It was noted by site managers that waiting time due to
hierarchy model between the 'realities' of the site construction level and the discrepancies with technical information can be reduced by providing
'abstract' of the policy and programme management levels. The planning/
design level becomes the controlling element in the industry's efirt to translate I adequate supervision at the workplace.
In reviewing the results described by previous researchers, there would
appear to be a difference in views as to whether workforce motivation can
productivity informationfvom above into a common language with a termk-
olom mi.z1@l-b thedmrd-~zudienlre. e f _ f e ~ t _ c o ~ ~ u _ ~ _ t ~ o ~ ~ p _ r o d ~b&avio_tlr_al~andalpPsychALogi~
u_~~v~ty2~~eve~al
researchers have indicated that the expenditure of effort by a worker is
Another high scoring factor within this section was 'lack of inter-unit the physical manifestation of motivation - the greater a worker's motiva-
integration of project information', which is a factor related to the site tion, the greater his/her expenditure of effort. Ranking of questions
information system. This emphasizes the importance of focusing on
the information required to drive the building process to the technical
information for design-related problems. In addition to the above,
I
-
related to motivation shows that there was 'moderate' support to ques
tions related to 'promotion', 'rewards', 'exercising skills', 'grievances
and 'career prospects'. The statement that 'constraints on a worker's
three factors were moderately scored by both site managers and head performance arising from ineffective management will affect their
office. These were: (1)exclusion of site management from contract meet- motivation at work and consequently influence worker's productivity'
ings; (2) under-direction of employees; (3) poor scheduling of project attracted larger agreement from both groups. Major sources of dissatisfac-
activities. tion commonly expressed are problems related to delay and reworking.
Differences in perception between the two groups were noted in the According to Thomas et al. (1989) frequently cited problems included
areas of 'poor selection of project personnel' and 'lack of consultation the lack of tools, materials, delayed decisions, late information and
in decision-making'. Head office personnel assigned a high score to changes to orders. The link between satisfaction and improved produc-
these factors while site managers gave low scores. On the other hand, tivity is based upon the impact that such conditions are assumed to
site managers attached more importance to 'ineffective delegation of have on the motivation of both workers and supervisors. It can be
responsibilities' as well as 'lack of shared beliefs between head office concluded, therefore, that individual needs for opportunities for advance-
and site'. ment as well as the satisfaction from the work itself can be frustrating and,
The factors that seemed to be of importance to both groups in matters consequently, the potential for significant productivity gains is seen by
related to resource management effectiveness were 'difficulties with the the respondents as being thwarted by inappropriate or inadequate
procurement of materials' and 'disruption of site programme'. As far as managerial actions.
material mismanagement is concerned, comments from site managers Both groups regarded 'lack of experience and training' as highly
indicated that the most acute problems arise from material supply and influential to site productivity. Obviously, each task requires specific
r r u p e unu organlzalnonal management Nlotlvatlon and 100 satlsfactlon
skills and knowledge of how to use these skills. This finding ties in closely direct relationship between effort-performance-satisfaction and this
with earlier results of this research regarding 'ineffective planning' and relationship is affected by many variables, such as individual needs,
'material management'. abilities, perceptions, job characteristics, work environment, organizational
structure and job design.
Summary and conclusions The balance of both intrinsic and extrinsic rewards and their perceived
equity to the individual are also crucial. The match between individual
This chapter deals with the issue of motivation and its effect on individual needs and expectations, and factors such as work conditions, relation-
and organizational outcomes. Motivation is a topic of continuing ships, salary, job design and the manner in which these factors
psychological significance, and is also one which continues to attract the are balanced, can lead to high or low levels of motivation amongst
attention of those who try to influence and manage the motivation of individuals.
other people in organizations. Motivation is a complex concept and Finally, motivation is a vitally important concern to both the employee
cyclic in nature. It has been difficult for psychologists to describe the and employer within an organization. Its importance arises from the
urge behind behaviour. The motivation of any organism, even the simplest simple but powerful truth that poorly motivated people are likely to
one, is only partly understood. An extract from Handy (1998), gives an perform poorly at work and gain little satisfaction from their job. As
indication of the problems associated with motivation: offered by the great Aristotle himself:
W e should perhaps be relieved that no guaranteed formula of motivation was All men seek one goal: success and happiness. The only way to achieve true
founded. But there is now a much better undevstanding of the process b y success is to express yourself completely in service to society. First, have a
which the individual reaches decisions on the apportionment of his or her definite, clear, practical ideal - a goal, an object. Second, have the necessary
ambitions, time, energy and talent. The decision is often unconscious or means to achieve your ends - wisdom, money, materials, and methods.
instinctive, physical as when w e go in search of food, or more psychological Third, adjust your means to that end.
as when we seek security under threat; @ri t may-be a co~sciour- 2 deliberaie
decision to leave or join a firm,to satisfij or to optimize.
Contemporary thinking in the area of motivation combines some References
-Tissues
'constants' (issies that have not changed much) with some 'variables'
that have evolved and changed their shape through time). In
- OH,67,1965, pp. 422-436.
putting together this chapter, many-competing theories were investi-
ALDERFER, C. Existence, Relatedness and Growth. London, Macmillan, 1972.
gated, all of which attempt to explain the nature of motivation. The
BALLACHEY, E., CRUTCHFIELD, R. and KRECH, D. Individuals in Society. New York,
majority of these theories, if not all, are practically true, and all help to McGraw-Hill, 1962.
explain the behaviour of certain people at certain times. Differences in BORCHERDING,I, and GANER, D. Work force motivation and productivity on
patterns of motivation are illustrated by, for example Hunt (1986), who large jobs. Journal of the Construction Division, ASCE, 107, 1981, pp. 443-
developed average 'goal profiles' showing the relative importance of 456.
different categories of needs for people in different occupations, and BRESNEN,M., BRYMAN,A., BREADSWORTH, A. and KEIL,T. Effectiveness of site
changes in profiles at different stages for an average manager. The managers. Chartered Institute of Building, Technical Paper No. 85, 1987,
complex nature of motivation is supported by the work of Vroom p p 1-7.
(1964) who cites a tremendous amount of research investigations and BUCHANAN, D, and HUCZYNSKI, A. Organisational Behaviotir. Englewood Cliffs,
concludes that there is no all-embracing theory of motivation to work. NJ, Prentice-Hall, 1991, 2nd edn.
It is dependent on the individual and the organization. HACKMAN, J, and OLDHAM, G. Work Redesign. Reading, MA, Addison-Wesley,
1980.
The theoretical models offered in this chapter are classified under two HACKMAN, R., OLDHAM, R., JANSON, R. and PURDY, K. A new strategy for job
main categories: content and process theories of motivation. The content enrichment. California Management Review, Summer, 1975, pp. 55-71.
theories attempt to answer the question 'what motivates?' and the HALL,D. An examination of Maslow's need hierarchy in an organisational
process theories attempt to explain 'how to motivate'. The systems setting. Organisational Behaviour and Human Performance, 3, February
approach seems to support the social concept of motivation. There is a 1968, pp. 12-35.
People and organizational management
HERZBERG, F., MAUSNER, B. and SYNDERMAN, B. The Motivation to Work. London, THOMAS, H., SANDERS, S. and BILAL,S. Comparison of labour productivity.
Chapman and Hall, 1959,2nd edn. Journal of Construction Engineering and Management, ASCE, 118(4), 1992,
HINZE, J. and KUECHENMEISTER, K. Productivity foremen characteristics. Journal pp. 635-650.
of the Construction Division, ASCE, 107, New York, 1981, pp. 627-639. THOMAS, H., SANVIDO, V. and SANDERS, S. Impact of material management
HORNER, R. Labour productivity. CIB-W65, Proceedings on Organization and on productivity - a case study, Journal of Construction Engineering arid
Management of Construction. Dubrovnik, Yugoslavia, 1989. Management, ASCE, 115(3),1989, pp. 370-384.
HUNT, J. Management of People at Work. New York, McGraw-Hill, 1986,2nd edn. VROOM, V. Work and Motivation. New York, Wiley, 1964 (also published by
KAST,F, and ROSENZWEIG, J. Organization and Management. New York, McGraw- Krieger, 1982).
Hill, 1985,5th edn.
KEMPNER, T. The Penguin Management Book. London, Penguin, 1987.
LAUFER, A, and JENKINS, D. Motivating construction workers. Journal of the Con-
struction Division, ASCE, 108, 1982, pp. 531-545.
LEVINSON, D. The Seasons of a Man's Life. New York, Knopf, 1978, p. 49.
LOCKE, E. Towards a theory of task motivation and incentives. Organisational
Behaviour and Human Performance, 3,1968, pp. 157-189.
LAUFER, A, and BORCHERDING, J. Financial incentives to raise productivity.
Journal of the Construction Division, ASCE, 107, 1981, pp. 745-756.
LUTHANS, F. Organizational Behaviour. New York, McGraw-Hill, 1998, 8th edn.
LUTHANS, F. and THOMAS, L. The relationship between age and job satisfaction.
Personnel Review, 18, No. 1, 1989, pp. 23-26.
MALONEY, W. Framework for analysis of performance. Journal of Construction
Engineering and Management, ASCE, 116(3), 1990, pp. 399-415.
MASLOW, A A thpnnr nf hiimnn mnti~rntinnP c i ~ r h n l n o i r n lR O ~ > ~ IOQ?AI? ~ nn 170-
Personnel management
+
-5apter 4). Atkinson (1985) stated that
tinder the combined influences ofprofound economlc recesszon, uncertarnty about
market growth, technological change in both product and production methods,
and reductions in working time, British employees are beginning to introduce I
novel and unorthodox formations in their development of labour. They mark a
significant break with the conventional . . . labour markets which dominate
manpower management both in theory and in practice. These innovations are
-
intended to secure greaterflexibilityfvom the workforce. . .
Moreover, the nature of the product delivered by the construction Interviewing and
selecting a candidate
industry and the manner in which the building team is formed make
the selection process of people rather different from other industries. In
construction, there is a clear divide between the resourcing of operatives
on site and the appointment of professional and management staff at
organizational level. This divide implies that there is a need for long-
term planning at the organizational level and short-term planning at
site level.
Short-term planning is concerned with the day-to-day acquisition and
recruitment of manpower at site level (e.g. bricklayers and carpenters).
Site recruitment is usually decentralized and is done by the project
manager or the site manager. However, with large projects, manpower
I
I
planning is usually done in consultation with the personnel manager at 1
+
nvkonment with regard to the supply and demand of the (ii) training - the amount and types of training required for both
labour markets, etc. The -national labour maFket ispextGi%e~y new recrults and-existing staff-
, .
dynamic and useful statistical information concerning factors of (iii) employee development - c l o s e l y ~ ~ . ,
employment is generally available. In construction, such infor- should take account of projected promotions and transfers
mation is available from employment institutions such as the (iv) productivity - methods for maintaining or improving produc-
Construction Industry Training Board (CITB). tivity including work methods, incentives, productivity bar
However, according to Agapiou et al. (1995), much of the infor- gaining and other methods of improving motivation
mation available is unintelligible to companies, and instances redundancies- specific
(v) redundancy and howplans
theseregarding the number
will be dealt with of potential
abound of large projects being located in areas where there is insuf-
ficient labour to satisfy the demand generated. It is difficult to esti- (vi) accommodation - plans for expansion, contraction or re-
mate how many trained craft workers are either employed or location, including buildings, equipment and for improving
working in other industries at any one time. The reason being is working conditions.
that there is a high flow rate for workers getting in and out of (g) Control. Part of the manpower policy implementation will be a
the industry due to fluctuation of payment. A more thorough system of manpower control, mainly for cost, productivity and
analysis of supply and demand of skilled labour can therefore be quality.
carried out by an internal audit.
(c) Manpower audit (internal). This can be done within the framework of Recruitment
the corporate plan by using management information carried
within the company. Analyses need to audit factors such as: Site recvuitment
6) age
(ii) skills Recruitment is that part of the personnel function that deals with the
(iii) promotion and transfer possibilities process of filling a vacancy. It includes examination of the vacancy,
(iv) productivity levels consideration of sources of suitable candidates, making contact with
those candidates and attracting applications from others. As mentioned essential to effective staff selection. It also provides the basis for
above, most on site recruitment is carried out by project or site managers performance review and appraisal, training, reward systems,
who decide the labour requirements for each stage of the construction staff development and career progression, and the design of
process and have to plan the order in which events take place. Many working methods and practices.
construction sites only have one or two contractor's staff permanently (b) Job description. This is a broad statement of the purposes, scope,
present, usually a project manager and possibly a general foreman duties and responsibilities of a particular job. A job description
depending on the size of the job. Larger sites have a site manager and a may contain the following:
site agent (Drucker and White 1996). (i) department name
It is important to point out here that, over the last two decades or so, (ii) job title
there have been several employment acts which have affected the use (iii) function and scope of job
of permanent labour by contracting firms. For instance, the Redundancy (iv) main duties and responsibilities
Payment Act made a number of firms cautious of their policy to keep (v) chain of authority (i.e. who the job is responsible to)
labour permanently employed, whilst the Employment Protection Act (vi) person specifications and job criteria such as qualifications,
provides grounds for realizing unfair dismissal. At the present time,
because of the way the industry secures its work, continuity of
I skill and experience
(vii) salary details.
employment is becoming difficult to guarantee. Contractors are looking
to minimize fixed costs as much as possible. On average, contractors
now provide only around 25% of their employees with steady employ-
ment, the other 75% are, to varying degrees, 'casual'. As a result, firms
end u p appointing different people on various projects. Here, the majority
I (c) Attracting applicants and advertising. This is an important step in the
recruitment process and it requires a specialist person or department
to deal with it. It is at this stage when suitable candidates for the job
can be found. Potential sources for placing advertisement include:
employment agencies and job centres; universities; newspapers
of workers that are appointed on building sites are appointed on a trial such as the Times and the Daily Telegraph; and trade and professional
nd error basis, which makes the satisfactory performance of any publishers such as Chartered Institute of Building; Building Magaziii,
_-~divfdual-highlydependent on chance.-However,-some large-companies anddNao Civil Engineer.-- -
-- -
-
from more skilled and motivated employees employees. The action plan included the following.
reduced costs and wastage because employees are committed to
ch objectives (a) 'Provide and maintain plant and systems ofwork that are safe and withoz,
~ ~ l h a n c equallry
d III people can a a a consid?!?-
vecduse i~~vestrrlern risks to health.'
able value to 'kite mark' schemes such as BS 5750 and IS0 9000 (b) 'Arrange for ensuring the safe use, handling, ,storage and transport of
improved motivation because greater involvement, personnel articles and substances.'
development and recognition can lead to higher morale, reduced (c) 'Provide such information, instruction, training and supervision necessary
absenteeism, readier acceptance of change, and greater identification to ensure their health and safety at zoork.'
with the organization beyond the confines of the job (d) 'Maintain any place of work under the employer's control, in a safe
customer satisfaction because employees become more customer- condition, without risk to health, and maintain a means of access to and
focused in their work egress from that is safe and without risk.'
public recognition, which itself may attract the best-quality job (e) 'Provide and maintain a working environment that is safe, without risk
applicants to health and adequate as regards facilities and arrangements for welfare at
an improvement in competitive edge to secure future prosperity for work.'
the organization.
Employer's Statement of Policy. 'Except in such cases as may be pre-
scribed, it is his duty to prepare and revise as necessary a written statement
Health and safety of general policy with respect to the health and safety at work of employees,
.land the organisation and arrangements made to carry out the policy, and to
Due to several forces such as public concern and increasing statutory bring the statement and any revision to the notice of all employees.' It is
pressure, the issue of health and safety (H&S) at work is becoming a usual practice to issue a copy of the general Statement of Policy to every
member of tlze stafi and every time-book paid employee upon joining the Case study. Investors in People at Shepherd Construction
company. A more detailed description of the safety organisation including (from Drucker and White (1996, pp. 139-148))
the name of the Director with particular responsibility for health and safety
policy and training, should be made available at Head Ofice and on each Shepherd Construction is part of the York-based Shepherd Building
contract site. Provision may be included for the addition of any particular Group, one of the largest privately-owned building businesses in the
site hazards, the precautions to be taken, and duties ofpersons responsible, to UK. The Group includes three divisions: construction (five companies),
be inserted by site management. manufacturing (Portakabin Ltd and Portasilo Ltd), and housing, com-
mercial and industrial development (Shepherd Development Co. Ltd
and Shepherd Homes Ltd). Shepherd Construction Ltd was founded as
Summary a family business in 1890, and still is, for members of the Shepherd
family are involved in the management of the company today. It operates
This chapter deals with the function of the personnel manager. Personnel throughout the UK and has regional offices in York, Manchester,
management is the part of the management system that deals with the Northampton, Birmingham, Nottingham, London, Leeds, Cardiff and
administration and welfare of human resources within the organization. Darlington. The company is known as a pioneer in Design and Build
Personnel management is sometimes confused with the term human techniques and has successfully met the exacting demands of clients in
resource management (HRM). In principle they are both the same. the public sector (e.g, hospitals, universities, law courts, prisons) and
However, HRM is more concerned with the strategic part of the the private sector (factories, shopping centres, hotels and office
company and is integrated into the firm's overall corporate planning developments). The company has worked for such companies as Glaxo,
and strategy formulation procedures. In short, personnel management ICI, Coca-Cola, Vickers, Panasonic, Nestle, Boots, Asda and W H Smith.
is 'pluralistic' in orientation, while HRM is 'unitaristic'. It recently completed the new hotel at Alton Towers theme park.
The main roles of the personnel function are to undertake manpower The Group as a whole employs around 2500 people, of whom 1400 are
q l a n n k g , recruit, o n d u c t staff app~aisal,p ~ o e d e t s i n i n gprogramme! employed
- - - -- -in Shqherd -Construction.
-- - - -- - - --The compny
-- - . is unusual for th
monitor staff development and ensure the implementation of health construction industry in that it employs a substantial direct worEoFce 01
and safety policies within the organization. operatives (around two-thirds of the workforce). This commitment to
direct labour is based on a number of factors - not least the ability of the
company to find a succession of projects for its operatives, enabling them
n e r e r e n c e s to be employed continuously. Another factor stated by the company in
support of direct labour is that such operatives do pot have to be retrained
AGAPLOU, A., PRICE, A. and MCCAFFER, R. Forecasting and supply of construc- for each job and know the company's quality standards. The investment in
tion skills in the UK. Construction Management and Economics, 13, 1995, specialist skills training therefore provides a payback over the longer term.
pp. 353-364. The directly employed need less supervision because the job security
ATKINSON, J. The changing corporation. In New Patterns of Work, Clutterbuck, provided is an incentive to work productively and to high standards.
D. (ed.),Cowes, 1985. According to the company, directly employed labour is not more costly
DRUCKER,J. and WHITE, G. Managing People in Construction. London Institute of than self-employment if it is managed correctly, because the workers can
Personnel Management, 1996.
be more productive, although there may be higher administrative costs.
GRAHAM, H.and BENNETT, H. M&E Handbook, Human Resources Management.
London, Longman, 1995,8th edn. The company says that its reputation for employing operatives on a longer-
HARRISON, R. Employee Development. London Institute of Personnel Develop- term basis than elsewhere in the industry means that it attracts many adult
ment, 1992. job applicants and young people looking for career opportunities.
LANGFORD, D., HANCOCK, M., FELLOWS, R, and GALE,A. Human Resources
Management in the Construction Industry. London, Longman, 1995.
MULLINS, L. Management and Organizational Behaviour. Boston, MA, Pitman, Company philosophy
1999,5th edn.
PRATT,K, and BENNETT, S. Elements of Personnel Management. New York, Van The company has a well established reputation for reliability and integrity
Nostrand Reinhold, 1985. and, as a privately-owned family business, is able to take a long-term view.
In the words of the managing director, Paul Shepherd, the company thinks The company's commitment to good employee relations manifests
'long-term rather than in terms of quick profit'. This applies as much to its itself in the low turnover and length of service of employees. Almost 55
employment policies as to other business matters. The company has had a per cent of the operatives and 60 per cent the salaried staff have been
strong commitment to training and developing its employees for around 35 with the company for six years and over. Around 70 per cent of the
years, from the time Sir Peter Shepherd helped to develop construction salaried staff have had a substantial promotion since they joined the
industry training through the Chartered Institute of Building and the company, and about 40 per cent started with the company as apprentices,
Construction Industry Training Board. Today the company has highly students or graduate trainees.
developed personnel, training and safety policies. These include an
appraisal system for all staff, including site-based operatives. The Training and development
company has a strong belief in the competitive advantage of good
human resource management policies, especially in the training and devel- Shepherd's training activities are organized by the training and develop-
opment of its work-force. The aim is to seek constant and continuous incre- ment manager and his staff. Policy statements cover the broad approach
mental improvement which can be measured. The company mission to training and development. The company 'encourages members of staff
statement includes commitments to personal involvement, constant to develop their abilities in order to improve efficiency in their present
improvement, quality management, the measurement of progress, and positions and, where appropriate to equip themselves for more senior
the selection of sub-contractors and suppliers on the grounds of excellence. positions'. In the view of the managing director, Paul Shepherd, it takes
The chairman and managing director, Paul Shepherd, believes that the time to produce results - in the case of middle management training up
company 'is not just here for the boom times, nor are we going to disappear to five years before a payback is seen. However, in his view, 'Training
when things get tough'. He says that 'long-term progress is more likely to is rather like breathing - you have to keep breathing to stay alive, and
come from continual action in a small way rather than by occasional great you have to keep training to remain successful commercially.' The
leaps forward'. The company's mission is to be 'not the biggest but the best' company has won two national training awards over the last four
building company years. In addition, it became the first national contractor to achieve the
InvestoE hipeople 0standard iri1992;ani w G suc?i+ssfullyreassessed
-
Parts of the Shepherd Group are working towards the quality The outcomes of IIP
standard IS0 9000, but the company says that this only audits the
The main advantage for the company in going through the IIP assessment
company's systems and procedures. In its view, people are as important
was that it led to critical review of the training being undertaken and its
as systems and a successful company needs strength in both areas.
usefulness. This meant examining in detail how the training being under-
Investors in People was therefore seen as a useful adjunct to the total
taken related to the company's needs, and led to more focus on particular
quality programme in that it provided an audit of the quality of the
areas. The company is not spending more money on training as a result of
employees.
gaining IIP but is getting better value for money. The three-year review of
IIP status is also seen as a useful device for keeping the company on its
The commitment to IIP toes and looking for continuous improvement. This fits in with the
long-term approach adopted by Shepherd.
The company became aware of IIP in 1991 and IIP commitment was made
Linked to the Total Excellence Programme, IIP is seen as providing
in January 1992. The full standard was achieved within six months in June
important benefits for both the company and employees. Together they
1992. This rapid success demonstrated the degree to which Shepherd had
have contributed toward a number of outcomes:
already achieved high levels of investment in training and development
before committing itself to IIP. market share has been increased
The company decided to commit itself to IIP for a number of the objective of completing contracts on time and to the required
reasons: quality has been reinforced, thereby improving the company's
the training plan was directly linked to the business plan image with clients
identification of individual training needs was improved the business has weathered the recent recession in the industry
simple messages were communicated across the company well and with relatively strong order-books
consistency was achieved in carrying out appraisals the high level of repeat business has been improved
comyany-wide communication from the chairman-on the need t.c accidents atwork-have been reduced - -- - - - -
develop all employees to achieve business objectives was achieved the policy of concentrating on seeking widespread incremental
more vigorous evaluation of training was possible, including the improvements has yielded consistent cost savings
monitoring of training's contribution to general business objectives
a manager guide to operative training gave a new focus to the
importance of this level of training
staff turnover is very low in relation to the norm in the construction
industry -
the average length of service is well above the average for the industry
it encouraged a 'right first time' approach the company has few problems recruiting and retaining staff
it encouraged the further development of site supervision and because of its reputation for fair dealing and good career develop-
management training ment opportunities
it linked management and supervisory training to continuous employees are motivated and committed to the company.
improvement through projects
The benefits for employees are:
training was linked to NVQ standards
it encouraged a quality culture within the company. a there is relatively good job security in an industry known for its
The evidence for the IIP assessment was completed almost at the same insecurity, especially among operatives
a there are good opportunities for progression within the company -
time that the company committed itself to the standard. The assessment
was undertaken by a consultant on behalf of the then National Training the majority of Shepherd's middle and senior managers started their
Task Force, who visited all the regional offices and a number of construc- careers with the company
a there are good opportunities for achieving vocational, professional
tion sites. Altogether some 120 interviews were conducted at all levels of
employee, starting with the chief executive. Each region provided a list of and academic qualifications
all employees, from which the assessor could select interviewees. The a the training budget is secure, irrespective of the state of the industry,
process of assessment took two weeks and cost the company £2175. The so employees know that there is a long-term commitment to their
company was successfully reassessed in 1995. development
there have been improved employment opportunities with the
company for apprentices, graduates and technicians, thereby benefit-
ing the local economy
the culture is friendly and supportive of employees in a tough
industry. Index
A major benefit of IIP is that it demonstrated that Shepherd's training and
development was audited against a national standard which applied to
all sectors of industry and commerce. The process helps to highlight
areas for improvements to be undertaken before assessment. According
to the company, 'Perhaps the single most important contribution which
IIP can make towards business success is that it provides a clear focus
on the value of training within the context of strategic business planning.' Page numbers in italics refer to illustrations
It means that managers concentrate on whether the training programmes
meet the company's medium- and long-term needs. The achievement of action plans, 63-66 Bellman, R., 67
IIP has also sent a message to all employees that the company values Adair, J., 195 Bennett, H., 264
their contribution and their involvement in improving the business. Adam, J., 239 Bennett, R., 144
adaptability, culture, 181-183, 182 Bennett, S., 268, 271
Note: Sources for this case study include both Investors In People UK and administrative decisions, 45-47 Bennis, W., 194, 195
IDS Study 530/May 1993, 'Investors In People'. Special thanks go to John administrative management concepts, Berelson, B., 133
Foreman, chief personnel services manager, and Peter Bl'ackburn, training 12-14,23 best fit concept, 168-170,221
and development manager at Shepherd Construction. age characteristics, 95-97, 243, 243 bidding strategies, 62
lderfer, C., 233-234, 237, 241 Tlackburn, Peter, 288
llen,-R., 217- - - - - IlakerR;, 198;200-20 _
analysers, 37 Blanchard, K., 204,209
Ansoff, H., 48-50,68,107,170 Blau, P., 16
appraisals, 54-55, 175, 240, 272-276 Borcherding, I., 256
~ristotle,259 boundary concepts, 30-31,31
I Ashridge Management Iiesearch, Bouygues
. -
group,
- 176-177
Bresnen et al; 2?9,222,253
assumptions, 65 British Rail, 185-191
Atkinson, J., 266 Brown, A., 174,178-179
attractiveness factors, work groups, Buchanan, D., 229-230
143-147 Budgerigar Wharf, 225-227
audits, manpower, 268-269,278 buffers, 30-31
authority concepts, 15-17, 63-64, bureaucratic model structures,
83-84 15-17
autocratic leadership styles, 63-64, 64, Burns, T., 85, 87, 100-101,
134-136,198-203,207-208 103-104
Byrd, C., 196
I Back, K., 146
background, 1-9
Ballachey, E., 230
Callen, T., 177
capital markets, 34
I
I
Banwell, H., 150
Barnard, R., 54
behavioural approach see human
relations theory
Carzo, R., 88
centralization, 13, 40, 84-85, 85, 90-95,
107-110,133,182
Chandler, A., 24, 37, 76, 99, 107
Index
change, 3,24-27,31-41,47-51,164, contingency theory, 24-25,49,56,194, customers, 178, 182-184 concepts, 29-41,103-108,169-170
173-174 203-218 contingency theory, 24-25,49,
culture, 164, 168-178,180-191 see also systems theory Davis, K., 136 210-218,211
dynamic environments, 31-33,40, controls, 2-3,ll-13,16, 23,47, 67-68 Deal, T., 170 culture, 169-172,177-178
85-87,100-108,168-170 see also feedback decentralization, 13, 40, 84-85, 85, motivation, 250
information requirements, 82-83, leadership, 195-196,214-217 90-95,107-110,133,182 strategy, 37-39,42-75, 169-170
108 strategy, 67-68,214-217 decision making, 1-7, 16-17, 44-51, structure, 39-40, 103-108,169-170
organic systems, 40,85-87,100, structure, 87-95, 100-103 57-66,60-61,196-227 systems theory concepts, 2, 19-24,
104-107 work groups, 142,146, 146,149,152 autocratic styles, 63-64, 64, 134-136, 29-31,170
reactors, 38, 49, 57, 69 core competencies, 44-47,56-57,182 198-203.207-208 equity theory, 239
work groups, 139-140,144 corporate planners, 47-48 delegation, 198-200, 209 ERG see existence, relatedness and
Channon, 110-111 costs, 59-62 SOC, 87-95 growth theory
charismatic authority concepts, 15-17, Cowling, A., 45-46 structure, 81-126 evolution, management theory, 6,
84,192,195 CPM see Critical Path Method decision trees, 59-62, 60-61 10-28,12,96-97,97
Chelston plc, 157-160 craft administration concept, 255 defenders, 37 excellence attributes, culture, 182-184
Child, J., 215 craft structures, 39, 89-90 Delbecq, A,, 93 existence, relatedness and growth
CITB see Construction Industry Critical Path Method (CPM), 15 delegation, 198-200, 209 theory (ERG), 233-234,234,237
Training Board Crutchfield, R., 230 democratic leadership styles, 134-136, expectancy theory, 237-238, 238
classical theory concepts, 12-17, 12, culture, 2-8, 11, 20-24, 38, 47, 52-54, 198-203,207-208 experience, productivity, 254-255
23,103,106-107 162-163,199 demographics, 34 external environment, 31-37,107-108
Clegg, C., 185 adaptability dimensions, 181-183, departments, 1-2 external strategic consultants, 47-48
Cleland, D., 19-20 182 Dickson, W., 130
closed systems, 21 best fit, 168-170, 221 differentiation concept, 105-107, 164 Fahey, L., 34
co-ordination functions, 11-13,30. casestudies, 1Z6-177,185-191 'aysl, -Hemi,&. 13-la
77-95,102-103,137,141-143, 214 change, 164,168-178,180-191 feasibility analyses, 57-62
cohesiveness factors, work groups, characteristics, 168 division of labour, 13-15 feedback, 5-6,20-24,67-68, 169, 245
128-130,134-147,135 concepts, 161-191,162-163,216-217 Dobson, P., 162,168,170,173 see also controls
command functions, 11,13-14
communications, 14,79-83, 8 6 - 9 5
107-108,244,255
definitions, 162-164
, development stages, 168-170, 169
dimensions, 162-164, 163,181-182
- Drucker, J., 278,281
dynamic environments, 31-33,40,
85-87,100-108,168-170
Fellows, R., 65, 110-111, 202, 277
Fiedler, F., 146, 194, 204-207, 205, 219
Filley, A., 93
cohesiveness links, 135,138 environmental issues, 169-172, filters, 30-31'
problems, 148-150 177-178 ecological concerns, 35 forecasts, 11
work groups, 132-155,133 excellence attributes, 182-184 economic issues, 20,33-41,38,51-58, Foreman, John, 288
competitive tendering procedures, 149 HRM, 265 65-66,88,114 formal functions, 1-3
competitors, 35,37,39,50, 98-99,149 leadership, 174,180-184,210-211, effectiveness, 2-3, 2, 5-9, 22, 110-115, formal groups, 129-130
complexity, 32-33,40,95,107-108, 211,217-218 194-227 formal structuring concepts, 13,15-17
149 management, 163-171,172-175, see also performance Friesen, D., 214
see also contingency theory 180-184 concepts, 11-12,47,183 functional structures, 39, 90-92, 91
conflict problems, 151-154,151-153, motivation, 250 work groups, 134-147,151-154, functions, organizations, 1-3, 11-14,
203 operations, 170-171,175-177 151-153 39, 90-92, 91
construction industry, characteristics, performance, 178-184 efficiency, 58
34-36 size issues, 172,213-214 concepts, 11-12,14-15,22,51 Galbraith, J., 104, 107
Construction Industry Training Board strategy, 169-170,173-174 culture, 178-184 Gale, A,, 202, 277
(CITB), 268 strong cultures, 178-182 work groups, 145-147, 146,151-154 Gandhi, Mahatma, 196
construction sites, motivation models, structure, 165-169, 173-174 Egan, J., 150 Ganer, D., 256
251-258,252 technology impacts, 175-177 emotional maturity concepts, 197 Gantt, Henry, 14-15
content theories, motivation, 230-237, types, 162-178, 163, 165, 171 envil'onmental issues, 1-9,2, 11, 26, geographic expansions, 55
232-237,241-243 weak cultures, 178-179 31-33,31,34,107-108 Gilbreth, Frank, 14-15
goals, 53-54,178-179,193-194, see also job satisfaction. . . ; integration concepts, 105-107, 134, concepts, 192-227,193
239-241,259 motivation.. . ; work groups 141,150,164 conceptual effectiveness model,
Gowler, D., 185 age characteristics, 243, 243 interactions, systems theory, 21-24, 210-218,211
Graham, H., 144,264 appraisals, 272-276 21, 25, 56 construction projects, 218-223
Graicunas, V., 87 audits, 268-269,278 interdependencies, 132-134,149,152, contractual arrangements, 222-223
Greiner, L., 96-97 conflict problems, 151-154,151-153, 175 controls, 195-196, 214-217
Gretzky, Wayne, 194 203 intuition, 57, 64 culture, 174,180-184,210-211,211,
groups see work groups contingency theory, 24,203-218 Investors in People (IIP) initiative, 278, 217-218
growth considerations, 58 health and safety issues, 9, 175, 283-288 definitions, 193-194
278-280 ITB see Industrial Training Board effectiveness, 194-227,251-253
Hackman, J., 245-246,247 leadership, 192-227 management contrasts, 194-196,
Hall, D., 243, 243 person culture concept, 165-167 JDS see Job Diagnostic Survey 195,200-203
Hamel, G., 44 personnel management, 4-9,67, Jenkins, D., 253 motivation, 193-194, 210-211, 211,
Hancock, M., 202,225-227,277 175,244-245,262-288 Jennings, E., 196 218,244-245,251-253
Handy C., 23,80-81,130,165-169, planning, 266-269,267 Jensen, M., 140 nature, 193-194
175, 203,221, 258 psychological needs, 97-98, Jessop, N., 148 operations, 210-213
Harrison, R., 165-167, 270 230-237,241-242 Job Diagnostic Survey (JDS), 246-247 organizational variables, 210-211,
Harvey (Engineers) Ltd, 117-126 recruitment issues, 269-272 job satisfaction issues, 5-9, 52-54, 78, 213-217
Hawthorne experiments, 17-19,142 role culture concept, 165-166, 175 97-98,113-114,136,146,199 participation benefits, 136
health and safety issues, 9, 175, SOC, 87-95 concepts, 228-261,229 performance, 194-227,251-253
278-280 strategic human resource job characteristics, 245-250,246 project characteristics, 219-222
Heron, R., 214 management, 45-47,46 Johns, G., 170 strategic controls, 214-217
Hersey, P., 204, 209 structure choices, 97-98 Johnson, G., 38,44,47,63 style theory, 194,198-203, 198,
.Herzberp F1,24, 537L233=237,-236,241, structure---
concepts, 78-126 1 Jones,
- - . Ralph,
. -. 225-227 200-201
- 2
-
245, 249, 254 subordinates, 97r98,-173, IYY, tyles;;-15-25,4$r6.3-6$9+99,-
Heskett, J., 162, 178, 179-182, 217 203-227 Kast, F., 21, 23, 57, 67, 140, 230 110-115, 134-136, 174, 194-2-
Hestbaek, E., 217 support staff, 78-79 Katz, R., 139-140 theories, 194-227
Hickson, D., 96 training, 276-278,283-288 Kempner, T., 230 trait theory, 194, 196-198
hierarchies, 13-17, 23, 79-40. 77-79 turnover rates. 176 139-140.146e Kennedy, A., 170 work groups, 134-136.142.144.
84-95,181 203 <ing, W., 19-20 198-203,207-208
Higgins, G., 148 Hunt, J., 136-137,202,258 Kotter, J., 162, 178, l / ~ - l t r ~ fearning, 179
Hillebrandt, P., 34-35 Kraft, C., 217 Least Preferred Co-worker
Hinze, J., 255 IIP see Investors in People (IIP) Krech, D., 230 Questionnaire (LPC), 204-205,205
Homans, G., 143 initiative Kuechenmeister, K., 255 Leavitt, H., 132-133
Horner, R., 255 illegitimate power concepts, 83-84 legal authority concepts, 15-17, 83-84
hostility characteristics, 33, 40, industrial revolution, 12 Langford, D., 49,58, 64,65, 71-75, 92, Legge, K., 185
107-108,141 Industrial Training Board (ITB), 276 202,254,277 legislation, 270, 276, 279-280
House, R., 204, 208-209 industry culture, concept, 164 Lansley, P., 51, 110-115, 115 legitimate power concepts, 83-84
HRM see human resource informal functions, organizations, Larson, L., 202 leverage issues, 44-47
management 1-3 Latham, M.; 150,164 Levinson, D., 243
I
Huczynski, A., 229-230 informal groups, 129-130 Laufer, A., 253 Likert, R., 129, 136, 218
human relations theory, 12, 12,17-19, information, 81-83, 84, 87-89, 108, Lawler, E., 238 linear programming, 15
23,107,142 113-114,253 Lawrence, P., 24-25,103,104-107,141 Litterer, J., 146-147
human resource management (HRM), innovations, 17,57, 182-184,195 leadership, 2-8,14,25,67,192-227,193 Locke, E., 239
45-47,46,264-266 inputs, 11-12,20-26,20,26,30-31,31, see also management. . . long-term plans, 63, 268
see also personnel management 58,168 case studies, 225-227 Lorsch, J., 24-25,103,104-107,141
human resources,.2-3,5-9,52-53, Institute of Personnel Management, characteristics, 98-99, 134-136, 174, LPC see Least Preferred Co-worker
139-140,213,241-244 263 194-227 Questionnaire
2 92
Lundy, O., 45-46 mechanistic systems, 40, 85-87 NJTS see National Joint Training planning benefits, 51, 256-258
Luthans, F., 13, 81,153,193-194,240, 100-101,106 Scheme work groups, 145-147,146,
243,244 Merton, 16-17 norms, work groups, 142-144 151-154,151-153
method study concept, 14 person culture, concept, 165-167
McCanse, A., 202 Meudell, K., 177 objectives, 1-3, 11-12, 26, 42-47, personnel management, 4-9,67,175,
McClelland, D., 233, 241 middle line concept, 78-79 53-56,65-75,193-194 244-245,262-288
McGregor, L., 99,172 Miles, R., 37 culture, 178-179 see also human resources
McKinsey 7-S Framework, 182-184, Mintzberg, H., 33,39-40,78-79, 92, management by, 226-227,240-241, case studies, 281-288
183 107-109 274 concepts, 244-245,262-288,263
Male, S., 49,58, 64, 71-75 MIS see management information Ohio State leadership study, 198-199 definitions, 263, 265
Maloney, W., 254 systems Oldham, G., 245-247 functions, 263-280
management, 1-8,lO-28,81-82 Mitchell, T., 230 Olomolaiye, P., 253 HRM contrasts, 264-266
see also leadership; personnel. . . ; models, 2-3, 25-27 open systems concepts, 20,23,29 legislation, 270, 276, 279-280
planning motivation, 2-3, 5-9, 14, 22, 52-54, 78, operating core concept, 78-79 management development,
characteristics, 98-99, 110-115, 163 operational decisions, 45-47,50, 63 277-278
134-136,194-227 concepts, 97-98,136,228-261,229, operational research approaches, 15 motivation, 244-245
concepts, 10-12,81-82,98-99, 242 operations, 1-3, 11,24, 99-103 planning, 266-269,267
110-115,134-136,194-196 construction site models, 251-258, culture, 170-171,175-177 recruitment issues, 269-272
culture, 163-171,172-175, 252 leadership, 210-213 training, 276-278, 283-288
180-184 content theories, 230-237,232-237, work groups, 136-138 persuasion concepts, 15
development, 277-278 241-243 opportunities, 42-69,134-136 PERT see Project Evaluation and
hierarchies, 13-17,23,39-40, 77-79, culture, 178-179 organic systems, 40, 85-87, 100-101, Review Technique
84-95,181 definitions, 229-230 104-107 PEST see political, economical, social
?adexship contrasts, 194-196, 19! individual characteristics,_241-244,
---- -
-
organizations and technological analysi
200-203 242 see also struct,, ,, et=,-T., 178,-182-184---
-
- management by objectives, 226-227, influencing factors, 241-251, 242 age characteristics, 95-97 planning, 2-3,ll-14,37,48-49, 64,
240-241,274 job characteristics, 245-250, 246 characteristics, 95-98 72-75
motivation, 193-194, 210-211, 211, leadership, 193-194, 210-211,2" concepts, 1-14,52-54, 95-98, action plans, 63-66
218,244-245,251-253 218,244-245,251-253 108-110,161-191,245-251 advantages, 49-51,256-258
participation benefits, 136 outcome, 250-251 functions, 1-3,ll-14,39,90-92,91 concepts, 48-51,136,256-258,
performance, 203-209, 251-253 performance, 247-258 size characteristics, 95-97, 172, 266-268
strategy, 44-48 work groups, 136,144-146,218 213-214 human resources, 266-269,267
styles, 15-25, 48, 63-64, 98-99, Mouton, J., 198 Osborne, R., 202 performance benefits, 51, 256-258
110-115,134-136,174,194-227 Mullins, L., 93, 104, 207, 231, 248, 265, outputs, 11-12, 20-26, 20, 26, 30-31, political, economical, social and
systems approaches, 2,169-170 274-275 31,58,168 technological analysis (PEST),
work groups, 134-136,142,144, 38-39,38,44
148-149,207-208 Naisbitt, J., 82 participation benefits, 12, 136 political influences, 20, 33-41, 38, 44
management information systems Naoum, S., 150,255 Paulson, B., 253 Porter, L., 238
(MIS), 253 Narayanan, V., 34 performance, 25-26, 78,110-116, position power types, 83-84,205
management science, 15,23 National Joint Training Scheme 255-258 power concepts, 15-17,83-84,
management theory, 6, 10-28, 12 (NJTS),276 see also effectiveness; productivity 165-166, 175,205
market analysis, 54-55 NED0 report, 150 concepts, 11-12,67-68,113-114, Prahalad, C., 44
market diversifications, 33, 40,54-55, need theories, 97-98, 230-237,232, 251-258 Pratt, K., 268, 271
59,92,107-108 241-242 conflict effects, 151-154, 151-153 processes
Maslow, A., 231-233,232,237,241 networks, 14, 79-80,81-83, 86, culture, 178-184 motivation theories, 237-241
matrix structures, 39-40, 92-95, 93 132-155 leadership styles, 194-227, strategy, 51-68, 52
Mausner, B., 24 Newcombe, R., 54,68,225-227 251-253 systems theory, 20-24,20, 26,26,
Mayo, Elton, 17-19, 142 Nicholls, C., 254 motivation, 247-258 30-31,168
productivity, 178-184,255-258 Rosenzweig, J., 21, 23, 57, 67, 140, 230 choices, 62-63 Stuckhard, G., 253
see also performance concepts, 42-75 style theory, 194, 198-203, 198,
concepts, 11-12,14-15,251-258 Sadler, P., 110 control concepts, 67-68,214-217 200-201
construction site models, 251-258, Sanders, S., 257 culture, 169-170, 173-174 sub-systems, 1-5, 2, 19-24, 21, 25-27,
252 Sanvido, V., 253,257 definitions, 42-43,54-55 29-41,168-170,170,175-177
leadership styles, 203, 251-253 Schmidt, W., 198,199-200,209 environmental issues, 37-39, 42-75, SWOT analysis, 55-57
motivation, 247-258 Scholes, K., 38, 44, 47, 63 169-170 Synderman, B., 24
work groups, 145-147,146,151-154 Scholz, C., 162,170 evaluations, 57-63, 60-61 systematic approaches, 48-50,
profits, 54, 58, 65-66, 88, 114 scientific management see fit concepts, 43-47, 44, 170 169-170
project characteristics, leadership, quantitative. . . formulation methods, 57 systems, 1-5, 2, 12, 20, 85-87,
219-222 Scott, W., 16 HRM, 264-265 100-107,143,149
Project Evaluation and Review Seligman, M., 197 implementation concepts, 66-67 systems theory, 12, 20-21, 26, 31
Technique (PERT), 15 sensitivity analysis, 59-62 processes, 51-68,52 see also contingency theory
Project Management Consultants Ltd, Shepherd Construction, 281-288 stretch concepts, 43-47, 44 concepts, 19-24,29,40,56,85-87
226-227 Sherman, S., 193 structure, 24, 37-39, 99, 107-108
prospectors, 37 short-term plans, concept, 63,266-268 types, 37-38,48-49 tactical decisions see operational. . .
psychological needs, 97-98,230-237, Sidwell, A., 16, 100, 150 strengths, 43-70,56,178-179 Tannenbaum, R., 198,199-200,209
241-242 simple structures see craft.. . structure, 1-7,11, 22-24,32-33,67, tasks, 99-100,136-138,165-167,
Pugh, P., 96 simulation modelling concept, 62 77, 79-80, 198-199 175-177,204-207,212,245-246
size issues, 95-97,138-139,172, building blocks, 78-79, 79, 109 Tavistock Institute, 149-150
quality issues, 1-3,147,185-191,250 213-214,220-222 case studies, 117-126 Taylor, B., 51
quantitative management, concepts, Snow, C., 37 choice factors, 95-108 Taylor, Frederick, 14-15
13, 14-15 SOC see span of control communications, 14,79-80,81-83, teams, 47-48,102-103,202
Quinnless, P., 221 cia1 culture concepts, 162-164 86-95,107-108 see also work group:
,~cialinfluences, 20-24,33-41,38, . - .,.. epts, 76-126, 21 h i a l culture, conccyr, rva- lvT
-
- reactors, 38, 49, 57, 69 social sub-systems, 2-4, 2, 20-24, 21, configurations, 108-110 technical influences, 20-24,33-41, 38, .
recruitment issues, 269-272 33-41,78,168-170,170 cohtingency theory concepts, 78
Reinschmidt, K., 253 sophistication characteristics, 32-33 24 -25 technical sub-systems, 2-4, 2, 20-24,
relationships, 15-17,21-25, 110-116, span of control (SOC), 87-95,100-103 controls, 87-95,100-103 21,33-41,78,168-170,170,177
203-218 see also controls culture, 165-169, 173-174 technology impacts, 100-103, 137-138,
see also work groups Sparkes, J., 51 definitions, 77-78 175-177,212-213
co-ordination functions, 11, 13, stability characteristics, 31-32, environmental issues, 39-40, theory X, 172
30-31,77-95,102-103,137, 107-108 103-108,169-170 theory Y, 172
141-142,219 Stalker, G., 85, 87, 100-101, 103 formal structuring concepts, 13, Thomas, H., 257
human relations theory, 12, 17-19, standards, 68, 96, 109, 141, 144, 147, 15-17 Thomas, L., 243
23,106,142 278 group conflicts, 153-154 Thompson, J., 133
resources, 1-9, 11-12,44-47,58,84, Steiner, G., 133 job design issues, 247-250,248, threats, 42-69, 134-136
154 Stevenson, W., 59-60 270-271 time factors, 58, 65, 95-97, 139-140,
see also human.. , Stinchombe, A., 255 operations, 99-103 220-222
returns, 58, 65, 88, 114 strategic human resource performance, 110-116 total quality management (TQM),
reviews, 89 management, concepts, 45-47,46 power concepts, 15-17,83-84 187-188
revolution, management theory, 6, strategy, 1-7, 21-25, 30-33, 42-75, strategy, 24, 37-39, 99,107-108 traditional authority concepts, 15-17
10-28,12,96-97,97 43-44,52,56,64 systems types, 85-87,100-101, traditional universal management,
risks, 58-62, 149 see also planning 104-107 classical theory, 12-14, 23
Robens, Lord, 279 .?
analysis concepts, 53-57 technology impacts, 100-103 training, 14, 175,254-255, 276-278,
Roethlisberger, J., 130 case studies, 71-75 types, 39-40,83-85,89-95,96 283-288
role culture concepts, 165-166,175 change, 47-51,164,173-174 work groups, 77-126, 138-139, trait theory, leadership concepts, 194,
Ronald, 95 characteristics, 68 141 196-198
Tuckman, B., 140 cohesiveness factors, 128-130,
Turner, D., 150 134-147, 135
turnover rates, human resources, 136, communications, 132-155, 133
139-140, 146,203 concepts, 127-160
two-factor theory, 233-237,236-237, conflict problems, 151-154, 151-153,
249 203
controls, 142, 146, 146, 149, 152
uncertainty, 149 development stages, 140-141,144
see also risks effectiveness, 134-147, 146,151-154,
Urry, S., 68 151-153
Urwick, L., 87 formation, 79-81,140-141,148-151
grouping bases, 131-132
values, 161-191 interdependencies, 132-134,149,
Van Zeist, R., 145 152
vision, 196 leadership, 134-136, 142,144,
Vroom, V., 204,207-208,237-238, 198-203,207-208,218
258 management, 134-136,142,144,
148-149,198-203,207-208,218
Walters, M., 162, 168, 170, 173 member characteristics, 139-140,
Waterman, R., 178,182-184 213
Watson, Tom, 161 norms, 142-144
weaknesses, 43-70,56,178-179 outcomes, 141-147
Webb, T., 110 - -- performance, 134-147,146,151-154,
Weber, Max, 15-17, 83 151-153
- what-if analysis, 49,59 - . . - purposes, 1 5 0 - 1 3 L ----.---- .-- 2--- - ----A .