Iso Manual

Section No.
E
JAI PARABOLIC SPRINGS LTD. , MOHALI ISO Reference -
Revision No. 00
QUALITY MANUAL Effective Date 01.09.97
Page No. 01/01
TITLE : COMPANY PROFILE
Jai Parabolic Springs Limited ( JPSL ), a Jai group company, was promoted primarily for manufacture of
Parabolic, Long Tapered and Multi Leaf Springs for Automobile sector in India. The company has a
a technical collaboration with NHK Springs Co. Ltd., Japan, a leading manufacturer of springs in the
world. JPSL from its inception is the sole supplier to Maruti Udyog Ltd., Daewoo Motors, Eicher
Motors, Mahindera & Mahindra, Bajaj Tempo, Swaraj Mazda. The company has shown its presence in
the Export field also. Apart from catering to OEM requirements the company is engaged in meeting the
demand of after sale market too.
JPSL has two plants UNIT - I & UNIT - II . Although the manufacturing facilities are separate in both
the units but flexibility is there.
The company procures its Raw material ( Spring steel flats ) , Consumables from renowed Sub
contractors.
The basic Plant & Machinery comprises ; Heat Treatment , Parabolic Rolling, Shot Peening Machines,
Painting, Presses, Drilling / Reaming Machines & Grinding Machines.
The total human resourses of JPSL are 625. Of which Executives & staff is 110. The annual turn over
was RS. 76 crores in 1996 ~ 97.
Prepared by - MR Approved by - GM(O) Approved by - Director ( O ) Issue No.
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Section No. F
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TITLE : INTRODUCTION TO QUALITY MANUAL
1.0
GENERAL
1.1 This manual states the company's management policies with respect to quality which shall ensure that
the product supplied meet the specified customer requirements.
1.2 The Quality Manual defines the company's Quality Management Policies and refer to the Applicable
Quality Procedures.
1.3 This Quality Manual is applicable to all the operations of the company with regard to design and
development, manufacturing and marketing of Parabolic and Tapered leaf springs for automotive
applications.
2.0
STRUCTURE
2.1 This manual is organised according to the table of contents. Each section exist as a complete document.
Each section begins with page one and the numbering continues with in the section. This has been done
to facilitate future amendments.
3.0 ISSUANCE
3.1 The Director Operation, GM(O) & VP(O) are the approving authority of the Manual. The issue, control
and maintenance of the Manual is the responsibility of the Management Representative.
3.2 The release of every copy of this Manual is authorised and confirmed by the Management
Representative on the cover sheet.
3.3 The distinction is made between copies of this manual that are subjected to revision, known as
'CONTROLLED " copies., and those are not, known as " UNCONTROLLED " copies. The
Master Copy is defined by authorisation signatures in ink and does not bear any stamp. Every
"CONTROLLED COPY" bears a unique serial number on the first page of each section and its issue is
against a receipt.
3.4 CONTROLLED" copies are issued only to person / agencies listed in the Distribution list as given in
section no. D of this manual.
3.5 In all other case, where requests are received from clients or other agencies, "UNCONTROLLED"
copies are issued by the Management Representative and no records are kept.
Prepared by - MR Approved by - GM(O) /VP(O) Approved by - Director ( O ) Issue No. - 01
Section No. F
Revision No. 01
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TITLE : INTRODUCTION TO QUALITY MANUAL
4.0 AMENDMENT PROCEDURE
4.1 Whenever an amendment is done to the contents of section of this manual, the whole section is revised
and is issued with a next revision number. The revision is approved by the Director Operation &
GM(O)/VP(O) and issued by the Management Rep.
4.2 This manual is reissued to next issue number after it has under gone 25 amendments or earlier if a need
is so identified.
4.3 Each amendment is reported by the Management Representative to all controlled copy holder by
providing updated sections, and amendment record sheet.
4.4 The controlled copy holders of this manual are responsible for incorporating the amended sections in
their copies and destroying the obsolete pages.
4.5 Such changes may not be implemented for "UNCONTROLLED" copies.
5.0 LANGUAGE
5.1 This manual is available only in English language.
6.0 PROCEDURE CONFIDENTIALITY
6.1 References are made in each chapter of the manual to Quality Procedures, wherever applicable to cover
the requirements of the policies. It is a company policy that the Quality Procedure documents are
confidential, hence they are not available for general review by customers. Selected procedures may,
by agreement, be made available to the authorised representatives of customers on the company
premises
only when such information is considered necessary for contractual purposes.
Prepared by - MR Approved by - GM(O)/VP(O) Approved by - Director ( O ) Issue No. - 01
Section No. 1
JAI PARABOLIC SPRINGS LTD. , MOHALI ISO Reference 4.1
Revision No. 02
Page No. 01/08
TITLE : MANAGEMENT RESPONSIBILITY
QUALITY POLICY
We will strive to maximise customer satisfaction ( both internal and external ) by continuous
improvement in quality of our products and services.
WE WOULD FOCUS ON :
* Reengineering and design of our products.
* Adopting appropriate technology & systems.
* Reducing process variations.
* Adopting policies that enable Team Work and improved Work Culture.
sd/
Executive Director
Date : 24.11.1995
Section No. 1
Revision No. 02
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1.0 QUALITY POLICY
1.1 The Quality Policy of the company has been defined and documented and is given on page 1 of this
section.
1.2 The Quality Policy has been made known to all the employees of the company through formal lectures
and training session as well as by displaying the policy at prominent location in the office and works.
The Management is committed to the implementation of the Quality Policy.
2 ORGANISATION STRUCTURE
2.1 The organisation structure and the interrelation of personnels for implementing the Quality
Management Policies is detailed in the organisation chart and Responsibility Interrelation Matrix
which are given at page 07 of this section.
3 RESPONSIBILITY AND AUTHORITY
3.1 As shown, the organisation is structured in layers and the responsibility and authority of each layer of
Management responsible for decision making is defined below :
Executive Director
The apex layer of control is represented by the board of Directors and the Executive Director. This
layer bears overall responsibility for the result of all activities of the organisation. He decides policies
and sanction all major expenses and long term plans requiring significant investments in terms of
resources. The Executive Director priodically reviews the continuing suitability and effectiveness of
the system and appoints the Management Representative.
Director ( Operation )
The Director Operations reports to Executive Director and assists the Executive Director in overall
functioning of the organisation. In the absence of ED, the Director Operations exercises the
responsibility of ED. She is authorised to take all the decisions on behalf of ED.
Prepared by - MR Approved by - VP(O)/GM(O) Approved by - Director ( O ) Issue No. - 01
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Vice President (O)/GM(O)
The VP(O)/GM( O ) reports to Director Operations and is responsible for the complete operational
aspects of the plant. The deptt. heads of Production, QA, Maintenance, Materials, R&D, HR,
Marketing, PPC function are responsible to him.
General Manager ( Export & Engg. )
The General Manager ( E&E ) reports to Director Operations and is responsible for promotion &
development of business in the export segment.
Department Head ( Quality System )
The deptt. head Quality System is also appointed as the Management representative. He is responsible
for establishment and maintenance of quality management systems. Ensures audits implementation and
effectiveness of the quality system. Liaise with external parties on the matters related with quality
systems. Responsible for coordinating document control activity.
Department Head ( Quality Assurane )
Responsible for :
* handling and cotrol of non conforming products.
* initiating request for follow up, corrective actions.
* inspection and testing of incoming material, inprocess inspection, final product inspection & testing.
* improvement of subcontractors quality through audits and quality survey.
* Coordinating the customer complaint handling activity.
Department Head ( Materials )
Responsible for :
* ensuring the supplies as per material requirement schedules meeting the specific requirements.
* cost control of purchase as per norms.
* procurement from approved subcontractors.
* selection , development & performance rating of subcontractors.
* ensuring inventory levels as per norms.
* for organising all store functions.
Department Head ( HR )
Responsible for :
* HR, IR & Admn. functions.
* Imparting training & its evaluation for effectiveness.
Prepared by - MR Approved by - VP(O)/GM(O) Approved by - Director ( O ) Issue No.- 01
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Department Head ( Production )
Resposible for :
* planning of work in collaboration with PPC deptt.
* ensuring that all process parameters / systems and procedures adhered to.
* effective use of resources.
Department Head ( R&D )
Responsible for :
* new product development.
* technical development upgradation.
* technical support to Production deptt.
* technical liaision with customer and testing agencies.
Department Head ( Marketing )
Responsible for :
* Promotion and development of business as per Business development plan.
* achieving customer satisfaction.
* sales.
Department Head ( Maintenance )
Responsible for :
* preventive and breakdown maintenance of plant and machinery and utilities.
* Devolpment of maintenance spares and maintaining an optimum inventory.
Department Head ( PPC )
Responsible for :
* Preparing production plans in collaboration with Production.
Department Head (Tool Control)
Responsible for :
* All the activities of Tool Room and Tool Crib for Production and Maintenance jobs
Prepared by - MR Approved by - VP(O)/GM(O) Approved by - Director ( O ) Issue No - 01
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4.0 RESOURCES
4.1 Adequate resources including trained personnel for management, performance of work and verification
activities including internal quality audits have been provided.
VP(O)/GM ( O) is responsible for identifying and co-ordinating the provision of additional resources.
The resources requirement include the following but not limited to :
(i) Resources requirement for personnel at all levels.

(ii) Machinery / Equipment requirement.
(iii) Verification resources viz. incomming material inspection, inprocess material inspection, final
inspection & tests etc.
(iv) Training requirement for personnel.
5.0 MANAGEMENT REPRESENTATIVE
5.1 Mr. Sanjay Malhotra is appointed as the Management Representative. He has the responsibility and
authority for ensuring implementation and maintenance of quality system in the organisation.
5.2 The principal means of achieving this objective shall be to ensure that policies, procedures and
documentation are current and implemented and that regular internal quality audits ensure compliance.
He is authorised to carry out audits and report on performance of quality system to the management
and convene management review meetings.
5.3 The Management Representative is authorised to liaise with the external agencies with regard to quality
systems. He is authorised to monitor the implementation of corrective and preventive actions.
6.0 MANAGEMENT REVIEW
6.1 Management Rewiew is conducted at least once in three months to ensure continuing suitability and
effectiveness of Quality System. The review meetings shall be held by " Management Review Group "
in accordance with documented procedure OP/MR/03 under the chairmanship of Executive Director
or Director ( Operations ). The review group consist of :
* Executive Director
* Director ( Operations )
* VP(O)/GM( O)

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* General Manager ( Export & Engg. )

* Head of Departments
* Management Representative
This does not preclude the group co-opting other people when there is need of their technical
knowledge or experience.
6.2 Records of decisions of the Management Reviews are maintained. Progress of follow up actions
relating to the above decision are monitored by the Management Representative and reported at the
subsequent
Management reviews. Records of management review are maintained by Management Representative.
agement review are maintained by Management Representative.
Section No. 4
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TITLE : DESIGN CONTROL
1.0 PURPOSE
To establish a design control system to ensure that the product meet the o specified requirements.
2.0 SCOPE
It is applicable to all the new products .
3.0 RESPONSIBILITY
The deptt. head of R&D is responsible to control and verify the design of the product to ensure that
specified requirements are met.
4.0 DESCRIPTION
4.1
General
4.1.1 The company designs its own standard catalog products as well as customer specified products and
modifications. Research and development is responsible for the design. The Quality Assurance for
design is defined in procedure for Design Control ( OP/RD/02 ).
4.2 Design Planning
4.2.1 Design Engineer is responsible for planning of design projects, including assignments of design
activities and control of organisational and technical interface.
4.3 Design Input
4.3.1 Design inputs requirements relating to the product including applicable statutory and regulatory
requirements, are identified, documented and reviewed for their adequacy by Design Engineer and
deptt. head respectively. Results of any contract review which generate an input to the design are duly
incorporated.
4.4 Design Output
4.4.1 Design output is documented on two levels : Primary output consists of documents defining the
designed product, while secondary output supports the design with calculations, analysis etc. Design
output documents are checked and approved before they are released for production. Establishment,
verification, and release of design output is governed by procedure for Design Control.
Section No. 4
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TITLE : DESIGN CONTROL
4.5 Design Review
4.5.1 Design review is done at appropriate stages. The representative of concerned deptts. whose function
affects quality, participate in the design review with an objective to identify any problem areas
pertaining to customer needs, product and process specifications and initiate corrective action, if
required, to ensure that the final design and the supporting data meets customer requirements. Records
of review are maintained.
4.6 Design Verification
4.6.1 All new designs are verified by doing calculations. Dsign verification activities are specified in
procedure for Design Control.
4.7 Design Validation
4.7.1 Prototype sample of product is produced and design validation is ensured through inspection and
testing of sample under defined operating conditions. The results of inspection and tests are evaluated
and recorded.
4.8 Design Changes
4.8.1 Design changes or / and Engineering changes are evaluated, and are recommended or rejected by R&D.
When recommended for implementation, design changes are submitted for customer's approval.
The ECN provides design input for designing the change. Planning, design, and design verification
activities follow the rules that apply to original designs, as documented in procedure for Design
Control.

Section no. 1
JAI PARABOLIC SPRINGS LTD, MOHALI ISO Reference 4.1
Revision No. 02
QUALITY MANUAL Effective Date 06-10-98
Page No. 08/08
ORGANISATION STRUCTURE
ED
Director(O)
VP(O)/
GM(O) GM(E&E)
HOD HOD HOD HOD HOD HOD HOD HOD HOD HOD
A/C Marketing R&D Materials Production QA PPC Maintenance QS HR
SH SH SH SH SH
Training & Sys Admn IR & Pers Exports Engineering
Prepared by Approved by VP(O)/GM(O) Approved D(O) Issue No.

Section No. 1
JAI PARABOLIC SPRINGS LTD., MOHALI ISO Reference 4.1
Revision No. 02
Page No. 07/08
TITLE : RESPONSIBILITY MATRIX AND INTER - RELATION CHART
CLAUSE DIR VP/ GM MATR TOOL
S.NO. TITLE ED MR MKT. R&D QA PROD. PPC MAINT. HRD
ISO (O) GM (E&E) LS CONTR
1 4.1 Management Responsibility * * * * *
2 4.2 Quality System * *
3 4.3 Contract Review * * **
4 4.4 Design Control *
5 4.5 Document & Data Control * *
6 4.6 Purchasing * **
7 4.7 Control of customer supplied

products * * **
8 4.8 Product identification &

traceability ** * ** *
9 4.9 Process Control ** * ** * *
10 4.10 Inspection & testing ** * **
11 4.11 Control of inspection, measuring

and test equip * **
12 4.12 Inspection and test status ** * **
13 4.13 Control of non conforming

product ** * *
14 4.14 Corrective & preventive action * ** ** * *
Handling, storage, packaging,
15 4.15
preservation and delivery * *
16 4.16 Control of quality records * * * * * * * * * *
17 4.17 Internal quality audits * ** ** ** ** ** ** ** ** **
18 4.18 Training ** *
19 4.19 Servicing NOT APPLICABLE
20 4.20 Statistical techniques *
NOTE : * stands for primary role.
* * stands for secondary role.

Prepared by - Approoved by VP(O)/GM(O) Approved by Director (O) Issue No. 01
MR
Section No. 2
Revision No. 00
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TITLE : QUALITY SYSTEMS
1.0 PURPOSE
To ensure that the products conform to specified standards.
2.0 SCOPE
It is applicable to all activities of the company which effect quality.
3.0 RESPONSIBILITY
Department Incharges are responsible for ensuring compliance to quality assurance systems in their
respective areas. The over all responsibility lies with the Management Representative.
4.0 DESCRIPTION
4.1 The quality assurance system employed in the company has been compiled on the basis of ISO - 9001 :
1994.
4.2 The basic element of Quality Assurance Systems are :
4.2.1
Quality Policy
4.2.2
Structured organisation with defined responsibility for different function that affect quality.
4.2.3 Systematic quality assurance measures for all stages of manufacturing which are mentioned in Quality
Procedures and Work Instructions.
4.2.4 Monitoring the effectiveness of the implemented quality assurance system through a defined system of
internal quality audits and taking corrective actions as required.
4.3 The quality assurance system documentation comprises of :
4.3.1 Quality Manual
This is an apex manual describes company's policy with respect to each element of ISO - 9001. The
relevant quality procedures have been reffered in each section of the manual.
Section No. 2
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4.3.2
Quality Procedures
The quality procedures form the second tier of the documented quality system. These quality
procedures describe the system for assuring quality and define responsibilities.The relevant work
instructions are reffered in procedures, to the extent necessary.
4.3.3
Work Instructions
The detailed work instructions shall form the third tier of documented quality system and these shall be
used in conjuction with quality procedures. Work instructions shall be provided at work places for
performing specific tasks,where absence of such work instruction may affect the product quality.Work
instructions can be in the form of (i) written instructions (ii) Drawings (iii) Specifications (iv) Limit
samples or in any other suitable means or media.
4.3.4 Form and Formats
The fourth tier of the documented quality system consists of the forms and formats which shall be used
in carrying out the activities as per procedures and provide evidence as Quality Records for systems
operation.
4.3.5
Reference Documents
Documents of external origin such as National/ International standards, company standards, statutory
standards, customer drawings or any other document of external origin which are relevant to the
quality system shall be categorised as reference documents. These are controlled and updated as per the
documented procedure ( OP/RD/05).
4.4 QUALITY PLANNING
4.4.1 The requirements of quality planning are planned by identifying and documenting all the requirements
which are defined by the customers and relevant standards by preparing the development plan for
each product/project. All the stages right from samples, pilot supply and mass production are planned
and carried out as per documented procedure (OP/RD/01, OP/RD/02, OP/RD/03, OP/RD/04 ).

Section No. 2
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4.4.2 The due consideration is given to the following activities, as appropriate, to meet the specified
requirements, projects or contracts.
(i) The preparation of control plan.

(ii) Identification of control & processes.
(iii) Machine & equipments are identified by the process requirements.
(iv) Updating quality control inspection & testing techniques/equipment as required.
(v) The clarification of standard of occuptability for all requirements including those which are of
subjective relative.
(vi) Identification & preparation of quality records.
4.4.3 Requirements of quality for new product are co-ordinated by HOD (R&D). At the preliminary stage, all
the identified requirements are documented and the new product development is undertaken as per
documented procedure OP/RD/03.

Section No. 3
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TITLE : CONTRACT REVIEW
1.0 PURPOSE
To ensure that the customer requirements are clearly understood, capabilities are assesed for the same
and differences, if any , are resolved.
2.0 SCOPE
Applicable to all orders/ contracts undertaken by the company.
3.0 RESPONSIBILITY
GM( Exp.), HOD ( Marketing , PPC ) are responsible for carrying out contract review and
implementing the procedures laid down under this section.
4.0 DESCRIPTION
4.1 All enquiries and orders for supply of company's products are received by relevant deptts. i.e.
Marketing, Exports & PPC.
4.2 Before submission of a tender or the acceptance of orders, the contracts are reviewed as per
documented procedure for contract review OP/MK/01, OP/ME/01, OP/MA/01 to ensure that :
(i) The customer requirements received verbally or in writing are adequately defined and documented.
(ii) The differences, if any are resolved by seeking clarification, and
(iii) Capability to meet the customer requirements exist.

4.3 The concerned HODs as defined in para 4.1 are responsible for co-ordinating the activities of the order
review with in the organisation with concerned deptts and also liaisoning with the customers on this
account and maintain customer details to ensure efficient communication.
4.4 The regulatory & statutary requirements applicable to the product shall be recognised and documented
at the time of contract review.
4.5 Controls are exercised on quality, production scheduling/delivery. Deviations, if any, from new
requirements are agreed upon. Such amendments are communicated to all the relevant deptts with in
the organisation.
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TITLE : CONTRACT REVIEW
4.6 The records of contract review are maintained.
4.7 FACTORED ITEMS
Company is not dealing in factored items.

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TITLE : DOCUMENT AND DATA CONTROL
1.0 PURPOSE
To ensure that the pertinent issues of appropriate documents and data are available at the place of use.
2.0 SCOPE
All documents and data related to Quality Systems.
3.0 RESPONSIBILITY
The Quality Manual is approved by Director Operations & General Manager ( Operation ) and issued
by Management Representative ( MR ). The MR acts as the centralised document control authority for
Quality System Documents.
4.0 DESCRIPTION
4.1 The systems of control of quality manual has been described in section F of this manual. All other
quality assurance system documents are controlled as per procedure for document & data control
(OP/MR/01).
4.2 The Quality procedures, Control Plans are approved by the GM(O) / GM(Exp.),Work instructions and
Formats are approved by the concerned HOD and all are controlled by MR.
4.3 Master list to identify the current revision status of documents, is maintained to prevent the use of
invalid and/or obsolete documents.
4.4 The documents are available at operational locations where they are assential to the affective
functioning of the system.
4.5 Documents of external origin such as National/ International/ Collaborator/ Customer standards which
are used as reference standards are kept updated and list is maintained by R&D deptt. indicating
revision number.

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TITLE : DOCUMENT AND DATA CONTROL
4.6 The Quality System documents are issued as controlled copies except for the Quality Manual which is
issued both as controlled and as uncontrolled copies. Controlled copies are those which are
updated by the controlling authority whenever changes/ modifications to these are issued and for this
purpose record of holders of controlled copies of all documents is maintained by the document
controlling authority.
4.7 All controlled copies of Quality system documents are stamped as "CONTROLLED".
4.8 Changes to documents are reviewed and approved by the same authority who approved the original
issue of document. The nature of changes is identified in the document or appropriate attachments
wherever practical.
4.9 Obsolete documents are removed from all points of issue or use and destroyed. Any obsolete
documents which are retained for references purposes are suitably identified by stamping
' OBSOLETE " and retained for reference by the document controlling authority.
4.1 If any document or data is maintained on electronic media, the system of security, back up, virus
control is defined.

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TITLE : PURCHASING
1.0 PURPOSE
To establish a purchasing system to meet the specified requirements of purchased items.
2.0 SCOPE
All purchased materials or components which become part of finished product.
3.0 RESPONSIBILITY
HOD ( Material ) is responsible for evaluation and selection of sub contractors and for maintaining the
purchasing procedure and list of approved sub contractor.
4.0 DESCRIPTION
4.1 The sub contractors are evaluated and selected on the basis of their ability to meet the sub contracted
requirements including the maintenance of quality system and any specific quality assurance
requirements. All new sub contractor shall be evaluated in accordance with procedure for selection and
approval of sub contractors OP/MS/01.
4.2 The authorised stockists/dealers of the approved sub contractors are automatically considered as
approved sub contractor.
4.3 In cases, where customer desires that the material must be procured from specific subcontractor such
sub contractor are automatically considered as approved for the specific item indicated and specific
customer be listed in the approved subcontractors list for such items.
4.4 Procurement is done from approved subcontractors only for which an approved subcontractor list
(ASL) is maintained by Materials deptt.
Section No. 6
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TITLE : PURCHASING
4.5
HOD (Materials) is responsible for issuing Purchase Orders, delivery schedules and inspection
instructions to sub contractors.
4.6 Purchase Orders to subcontractor contains complete requirements concerning the product or services
ordered and is released after review and approval as per procedure OP/MS/02. Purchase Order and its
amendments are generated as per procedure OP/MS/02
4.7 The type and extent of control exercised on the subcontractor depends on the criticality of sub
contracted product on the quality of the final product, results of the quality audits and performance of
sub contractor on quality. Sub contractors performance on quality is monitored as per procedure
OP/MS/04 and quality records are maintained for all approved subcontractors.
4.8 The verification arrangements and the method of product release is specified in the Purchase Order for
those cases where the company proposes to verify purchased product at sub contracted premises.
4.9 Where, contractually agreed to, the customer or his representative is provided facilities to verify the
subcontracted product at the company premise and at sub contractor's premises to ensure that
subcontracted product conforms to specified requirements.
4.10 Purchased items are accepted for use after qualifying the receipt inspection as per procedure for
incoming material inspection OP/QA/01.

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TITLE : CONTROL OF CUSTOMER SUPPLIED PRODUCT
1.0 PURPOSE
To define the method of identification, inspection and storage of customer supplied products.
2.0 SCOPE
The system covers all customer supplied products.
3.0 RESPONSIBILITY
HOD ( Marketing ) is responsible for control of Customer supplied product ( CSP ).
4.0 DESCRIPTION
4.1 All CSP upon receipt are identified by stores based on the documents received along with the
consignment as per documented procedure ( OP/MS/03 ).
4.2 CSP are inspected for conformity prior to acceptance and for use by production deptt. in the same
manner as for the purchased product in accordance with the procedure OP/QA/01.
4.3 Customer is kept informed of unacceptable quality, rejection/damage or short supply and such product
are processed in accordance with the method agreed upon with the customer. Any deviation from the
agreed upon arrangements is carried out in consultation with the customer. Records are maintained.
Section No. 8
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TITLE : PRODUCT IDENTIFICATION AND TRACEABILITY
1.0 PURPOSE
To ensure that product is identified during all stages from receipt to production and delivery.
2.0 SCOPE
Applicable to all incomming, inprocess and finished product.
3.0 RESPONSIBILITY
The HOD ( Materials ) is responsible for ensuring proper identification of material at the receipt stage
and in stores. The HOD of Production & Q A are responsible for maintaining the identity of product
during receipt, inprocess and final product stages.
4.0 DESCRIPTION
4.1 The identification of materials, components and finished products is ensured through use of tags,
labels, drawings or any other suitable means as pertinent.
4.2 On receipt of material at the receiving stage, it is ensured they are tagged with necessary details written
on the identification tags. The identification is maintained during the storage and at the time of issue as
per procedure OP/MS/03.
4.3 During various stages of productions, the identification of product is maintained as per procedure
OP/QA/10.
4.4 Finished product are identified by suitable marking on the packing cases containing the product.
4.5 Finished product are marked with logo, part no. either directly on the product at appropriate place or on
sticker pasted at appropriate place on product as pertinent.
4.6 The traceability of finished product to the month and year of production is maintained by marking the
batch code on each product packing for individual lots. The records of traceability shall be maintained
where it is a specified requirement.

Section No. 9
Revision No. 01
Page No. 01/01
TITLE : PROCESS CONTROL
1.0 PURPOSE
To ensure that production processes are carried out under controlled conditions so that product meet the
specified requirements.
2.0 SCOPE
All stages of production and delivery.
3.0 RESPONSIBILITY
HOD ( Production ) is responsible for the implementation of the procedure for process control. HOD
(Maintenance ) is responsible for maintenance of machines / equipments. G.M.(O) is responsibility
to ensure overall effective implementation of process control activities.
4.0 DESCRIPTION
4.1 The production is planned as per procedure for production planning & control OP/PC/01.
4.2 The process flow indicating the procedures for manufacturing are given in Process Flow Chart &
Process control plans.
4.3 The processes are carried out under conditions which are specified in relevant procedures, work
instructions & drawings as per documented procedure ( OP/PD/01, OP/PD/02, OP/PD/03, OP/PD/04 )
ensuring environment safety as per procedure OP/MN/02.
4.4 The processes and product characteristics are monitored and controlled as detailed in production
drawings and process control plans. The job set up verification is followed by first off piece approval
to ensure the process as per control plan is as per documented procedure given in para 4.3.
4.5
To ensure continuous process capability, the equipments are maintained through regular servicing and
periodic maintenance as per documented procedure OP/MN/01.
4.6 The product quality is maintained by ensuring the correct and efficient functioning of tools. Tooling is
subjected to dimensional control, by either dimensionally inspecting the tool itself or a first
piece inspection of the product. The tool control is ensured as per documented procedure OP/TR/01.

Section No. 10
Revision No. 00
Page No. 01/01
TITLE : INSPECTION AND TESTING
1.0 PURPOSE
To define the inspection and testing system to ensure that the product conforming to the specified
requirements are used and produced at various stages of manufacturing.
2.0 SCOPE
All stages of manufacturing including incomming, inprocess and finished product.
3.0 RESPONSIBILITY
HOD (QA) is responsible for receipt inspection, inprocess and final inspection and testing activities.
4.0 DESCRIPTION
4.1 Incomming raw material and components are controlled and verified in accordance with procedure
OP/QA/01 for conformance to the specified requirements based on sampling plan.
4.2 In determining the amount and nature of receiving inspection, consideration is given to the amount of
control excercised by the sub contractors at their premises and the recorded evidence of conformance
provided.
4.3 Incomming materials are not released for production purposes, until they qualify incomming receipt
inspection, so there is not positive recall system.
4.4 Inprocess inspection and testing is carried out during different stages of production as per documented
procedure( OP/QA/02) to specified requirements.
4.5 The finished product are inspected and tested as per quality plan in accordance with documented
procedure (OP/QA/03) to establish its conformance to the specified requirements.
4.6 It is ensured that only conforming finished product lots are allowed for despatch. Each product lot that
has successfully completed final inspection bears evidence of final acceptance, which are
duly signed by persons authorised for final acceptance.
4.7 The record of inspection and testing are maintained. Records identify the inspection authority
responsible for the release of the products at different stages.

Section No. 11
Revision No. 00
Page No. 01/01
TITLE : CONTROL OF INSPECTION MEASURING AND TEST EQUIPMENT
1.0 PURPOSE
To ensure correctness of measurement through control, calibration and maintenance of inspection,

measuring and test equipment.
2.0 SCOPE
All inspection, measuring and test equipments which are used to measure quality of materials, semi
finished and finished product and process conditions which effect product quality.
3.0 RESPONSIBILITY
HOD ( QA ) is responsible for implementation of the system for the control of inspection measuring
and test equipments including process equipments, which are used in process parameter monitoring.
Incharge Standard Room is responsible for calibration activities.
4.0 DESCRIPTION
4.1 The inspection, measuring and test equipments are controlled in accordance with procedure OP/QA/04.
4.2 The inspection, measuring and test equipments are :
* selected for an application based on the measurements to be made, accuracy and precision required.
* calibrated as per specified frequency on requirement by external agencies or inhouse and their
traceability to National / International standard is estabilished, where possible. The records of
calibration are maintained.
The calibration data is made available to customer for verification where it is a specified requirement.
* identified with a sticker or other suitable means to show the calibration status.
* handled and stored in such a manner so that their accuracy and fitness for use is maintained.
4.3 Measuring and test equipment are calibrated in suitable environmental conditions to the extent
necessary to assure the required measurement accuracy.
4.4 In the event of calibration failure, the validity of previous inspection and test results are assessed and
documented and appropriate action is taken.
4.5 Unauthorised adjustments are strictly avoided to safeguard inspection, measuring and test facilities,
including both test hardware and software.

uirement.
Section No. 12
Revision No. 00
Page No. 01/01
TITLE : INSPECTION AND TEST STATUS
1.0 PURPOSE
To identify the inspection and test status of product during different stages of manufacturing and
operations.
2.0 SCOPE
All incoming, inprocess and finished product.
3.0 RESPONSIBILITY
Production and QA are responsible for indicating and maintaining the inspection and test status of the
product during various stages of manufacturing from receipt to finished product. Quality assurance is
responsible for ensuring compliane of these procedures in the company.
4.0 DESCRIPTION
4.1 The inspection and test status of the product as accepted, rejected or hold is identified with tags,
location or other suitable means to indicate the conformance or non conformance of the product with
regard inspection and test performed as detailed in documented procedure OP/QA/07.
4.2 The identification of inspection and test staus is maintained in stores and through out production to
ensure that only conforming products are despatched or used.
Section No. 13
Revision No. 00
Page No. 01/01
TITLE : CONTROL OF NON - CONFORMING PRODUCT
1.0 PURPOSE
To ensure control of non conforming product to prevent their unintended use or release.
2.0 SCOPE
All incoming, inprocess and finished product.
3.0 RESPONSIBILITY
Quality Assurance is responsible for the control of non conforming product.
4.0 DESCRIPTION
4.1
The non conforming product are controlled in accordance with documented procedure OP/QA/08.
4.2 On the observance of non conforming product it is suitably identified and information given to
concerned functions.
4.3 The non conforming product are categorised under the following heads, as pertinent for dispositioning.
(i) rework to meet the specified requirements.
(ii) acceptance under deviation or concession.
(iii) segregation for conforming and non conforming.

(iv) rejected or scrapped.
4.4
All reworked product are reinspected before release.
4.5 Deviation / concession is considered only if the non conformity does not affect the functionality of the
final product and is duly authorised as per the procedure.
4.6 Wherever specifically agreed contractually, customer approval is obtained prior to rework / concession.
4.7 Any material returned from customer is dealt in accordance with appropriate system. All
communications made to company notifying non conforming product are documented on as applicable
form and customer complaints are handled as per documented procedure ( OP/MK/04, OP/ME/03 )

Section No. 14
Revision No. 00
Page No. 01/02
TITLE : CORRECTIVE AND PREVENTIVE ACTION
1.0 PURPOSE
To define the system to identify and eliminate the causes of actual and or potential non conformities.
2.0 SCOPE
Applicable to all product related non conformities.
3.0 RESPONSIBILITY
The concerned deptt. heads are responsible for taking corrective actions in whose area the non
conformity is noticed. HOD ( QA ) is responsible to ensure compliance of this system by all concerned
and coordinate the efforts for problem investigation.
4.0 DESCRIPTION
4.1 Corrective Actions
4.1.1 The need for corrective actions may arise as a result of investigation of non conformities highlighted
through :-
(a) receipt inspection records of incoming material.
(b) inprocess and final product inspection records.
(c) internal / external audits reports.
(d) customer complaint reports
(e) rejection analysis / quality trends.

4.1.2
Corrective actions for non conformities detailed during all inspection and testing are handled as per
documented procedure (OP/QA/09).
4.1.3 Corrective actions for non conformities reported to customer are handled as per documented procedure
(OP/MK/04 & OP/ME/03).
Section No. 14

Revision No. 00

Page No. 02/02
TITLE : CORRECTIVE AND PREVENTIVE ACTION
4.2 Preventive Actions
4.2.1 Inputs to preventive actions arise from the following sources of information.
(a) Deviations / concessions record.

(b) Internal / external audit results.
(c) Process control records.
(d) Customer complaint records.
4.2.2 The information / data provided from the above is analysed. Actions are initiated to eliminate the
potential causes of non conformities.
4.2.3 HOD (QA) is responsible for coordinating the preventive actions. Results of analysis are discussed
with the respective deptt. heads for its implementation.
4.3 Records
4.3.1 Any change to documents resulting from corrective and / or preventive actions are implemented as per
procedure for document and data control.
4.3.2 Records of results of all investigations and corrective / preventive actions are kept and maintained.
4.3.3
The preventive action reports are submitted for management review.

Section No. 15
Revision No. 00
Page No. 01/02
TITLE : HANDLING, STORAGE, PACKAGING, PRESERVATION AND DELIVERY
1.0 PURPOSE
To prevent damage or deterioration of products during handling, storage, packaging and delivery.
2.0 SCOPE
It is applicable to all products.
3.0 RESPONSIBILITY
Stores incharge is responsible for prevention of damage to incoming material and products. HOD
(Production ) is responsible for proper handling and storage of product during the manufacturing
process. Marketing personnel is responsible for finished good stores for proper handling, packing,
preservation and delivery to customers.
Though specific responsibilities have been defined, every employee is responsible for the safe handling
of the product at various stages.
4.0 DESCRIPTION
4.1 Material handling includes methods and equipments required to move or store purchased, in process or
finished products. Material movement is such as to avoid any possible damage during manufacturing or
movements in factory.
4.2 Bins / pallets, storage racks or other suitable means are used for storing products or material pending
for use or delivery. All receipts and issues are authorised and documented as per documented procedure
( OP/MS/03 ).
4.3 Necessary attention is given to the packaging of the product received from sub contractors as well as
during despatch and transportation to customer.
Section No. 15
Revision No. 00
Page No. 02/02
TITLE : HANDLING, STORAGE, PACKAGING, PRESERVATION AND DELIVERY
4.4 Packing and marking processe are controlled to the extent necessary to ensure coformance to specified
requirements. Special packaging, if, specified by the customer is complied as per contractual needs.
4.5 Necessary care is taken to deliver the products through suitable means as per schedule.
4.6 Condition in stock is assessed at appropriate intervals as per documented procedure ( OP/MK/02,
OP/ME/02 , OP/MA/02 ).
Section No. 16
Revision No. 00
Page No. 01/01
TITLE : CONTROL OF QUALITY RECORDS
1.0 PURPOSE
To ensure that records of all activities related to quality are maintained to demonstrate the achievement
of specified requirements and the effective operation of quality system.
2.0 SCOPE
It is applicable to quality records relevant to the quality system of the company.
3.0 RESPONSIBILITY
Concerned deptt heads where the records are generated are responsible for the control and maintenance
of quality records.
4.0 DESCRIPTION
4.1 The quality records are indexed, filed and stored as per procedure ( OP/MR/02). The procedure defines
the system of identification, collection, indexing, access, filling, storage, maintenance and
dispositioning of the quality records.
4.2 The retention period of quality records have been established and recorded. An annual review is
instituted to audit the records and assess the requirement for retention of quality records beyond the
specified period. The records which have completed their prescribed retention period and assessed not
required are disposed off.
4.3 Quality records are legible and are kept in a clean storage area to minimise damage or loss and indexed
for easy retrieval. When agreed contractually, Quality Records are made available to the
customers or their representatives for a specified time. It is permissible to use archive storage in excess
of two years.
Section No. 17
Revision No. 00
Page No. 01/02
TITLE : INTERNAL QUALITY AUDIT
1.0 PURPOSE
To ensure that the quality activities and related results comply with planned arrangements and thus
determine the effectiveness of corrective actions.
2.0 SCOPE
All activities covered under the quality assurance system.
3.0 RESPONSIBILITY
Management Representative ( MR ) is responsible for organising internal quality audits, monitoring the
corrective actions and effectiveness of corrective actions.
4.0 DESCRIPTION
4.1
The internal quality audits are planned and carried out in accordance with documented procedure
(OP/MR/04).
4.2
An annual audit plan is drawn up which ensures that each activity is audited at least once in three
months and is followed.
4.3 Internal audits are scheduled on the basis of the status and importance of the activities. The internal
quality audits may also be conducted out of the schedule depending on requirements.
4.4 The audits are carried out by trained personnel independent of those having direct responsibility for the
activities being audited.
4.5 The results of the audits are recorded and brought to the attention of the concerned department
incharges for ensuring the corrective actions by the person of the deptt., where non conformity has
occured.
Section No. 17
Revision No. 00
Page No. 02/02
TITLE : INTERNAL QUALITY AUDIT
4.6 The follow up audit verify and record the successful implementation of corrective actions. Non
conformities are closed after ensuring that the corrective actions have been carried out. The records for
the same are maintained.
4.7 The results of Internal Quality Audits are presented for management review.
Section No. 18
Revision No. 00
Page No. 01/01
TITLE : TRAINING
1.0 PURPOSE
To ensure identification and provision of training to all personnel performing activities affecting quality
2.0 SCOPE
Covers all personnel performing activities related to quality.
3.0 RESPONSIBILITY
HOD (HR) is responsible for coordinating in identifying the training needs of personnels and
coordinating the activities related to training.
4.0 DESCRIPTION
4.1 The training activities are conducted as per procedure OP/HR/01.
4.2 Employees are provided awareness training on quality and quality mangement systems.
4.3 All new employees undergo induction training at the time of joining the company.
4.4 The training needs are identified through meetings of HODs and also based on the needs arising at any
point of time.
4.5 The personnels are given training in the areas identified for their training.
4.6 The training is imparted on the job or through classroom session by internal or external faculty as per
requirement.
4.7
Feed back is taken from the deptt. incharges for on the job training and from the participants for class
room sessions to evaluate the effectiveness of training imparted to them.
4.8 Personnel performing specific assigned tasks are qualified on the basis of education training and / or
experience.
4.9 Appropriate records of training are maintained.

Section No. 19
Revision No. 00
Page No. 01/01
TITLE : SERVICING
This clause is not applicable to the Company as servicing is not a specified requirements for this
product.
Section No. 20
Revision No. 00
Page No. 01/01
TITLE : STATISTICAL TECHNIQUES
1.0 PURPOSE
To ensure control of product quality in different operations.
2.0 SCOPE
Covers incoming, inprocess and final inspection and testing and various processes.
3.0 RESPONSIBILITY
HOD (R&D) and HOD (QA) are responsible for identification and implementation of statistical
techniques as well as education & training of personnels for use of statistical tools.
4.0 DESCRIPTION
4.1 The identification and application of statistical techniques is carried out as per procedure OP/QA/05.
4.2
The use of sampling plans in the inspection activities is done. Receiving inspection is carried out in
accordance with statistical sampling plans to control the quality of incoming product / material.
4.3 Characteristics that have significant affect on product quality are identified either by customer on their
drawings or by the supplier and run charts or control charts as appropriate are used to monitor them.
These are identified in respective control plans.

Section No. C
JAI PARABOLIC SPRINGS LTD ISO Reference -
Mohali Revision No. 03
QUALITY MANUAL Effective date 09-11-98
Page No. 01/01
TITLE : AMENDMENT RECORD SHEET
S.No. Section Brief Description of change Issue Revision Remarks

No. Status Date
1 1 Sheet 8/8 for organisation structure numbered & 01 01 20-05-98
approved
*Mark removed from ED, D(O), GM(O) &
GM(E&E)
2 9 Reference of OP/MN/02 added 01 01 20-05-98
3 4.1 Mr Sanjay Malhotra made new MR 01 02 06-10-98
03 09-11-98
03 09-11-98
01
Prepared by MR Approved by - GM (O) Approved by D(O) Issue No.

Section No. A
JAI PARABOLIC SPRINGS LTD ISO Reference -
QUALITY MANUAL Effective date 09-11-98
Page No. 01/01
QUALITY MANUAL
JAI PARABOLIC SPRINGS LTD
A - 30 (a ), Phase VII, Industrial Area, Mohali
01
Prepared by MR Approved by - GM (O), VP(O) Approved by - D (O) Issue No.

Section No. D
Revision No. 01
QUALITY MANUAL Effective Date 09-11-98
Page No. 01/01
TITLE : DISTRIBUTION LIST
S.No.. Name of controlled copy holder Copy Number

1 Director Operations 01
2 General Manager ( Operations ) 02
General Manager ( E&E)
3 03 03
4 Management Representative 04
5 HOD Marketing 05
6 HOD R&D 06
7 HOD Materials 07
8 HOD QA 08
9 HOD Production 09
10 HOD Maintenance 10
11 HOD PPC 11
12 HOD HR 12
13 KPMG 13
14 HOD TC 14
01
Prepared
by -MR Approved by - GM(O), VP(O), Director(O) Issue No
Section No. B
JAI PARABOLIC SPRINGS LTD. ISO Reference -
Page No. 01/01
TITLE : TABLE OF CONTENTS
Section ISO 9001 Document Title Revision No. No. of

No. Clause Pages
Ref.
A - Cover Sheet 02 01
B - Table of contents 02 01
C - Amendment Record Sheet 03 01
D - Distribution List 01 01
E - Company Profile 00 01
F - Introduction to Quality Manual 00 02
1 4.1 Management Responsibility 02 08
2 4.2 Quality System 00 03
3 4.3 Contract Review 00 02
4 4.4 Design Control 00 02
5 4.5 Document and Data Control 00 02
6 4.6 Purchasing 00 02
7 4.7 Control of customer supplied product 00 01
8 4.8 Product identification & traceability 00 01
9 4.9 Process Control 01 01
10 4.10 Inspection & testing 00 01
11 4.11 Control of inspection, measuring and 00 01
test equipment
12 4.12 Inspection & test status 00 01
13 4.13 Control of nonconforming product 00 01
14 4.14 Corrective & preventive action 00 02
15 4.15 Handling, Storage, Packaging , 00 02
Preservation & Delivery
16 4.16 Control of quality records 00 01
17 4.17 Internal quality audit 00 02
18 4.18 Training 00 01
19 4.19 Servicing 00 01
20 4.20 Statistical Technique 00 01
01
Prepared by - MR Approved by - GM(O),VP(O) Approved by - Director ( O ) Issue No.

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Section No.

Prepared by - MR Approved by - GM(O) Approved by - Director ( O ) Issue No.

4.0 AMENDMENT PROCEDURE

4.5 Such changes may not be implemented for "UNCONTROLLED" copies.

5.1 This manual is available only in English language.

6.0 PROCEDURE CONFIDENTIALITY

* Reengineering and design of our products.

* Adopting appropriate technology & systems.

* Reducing process variations.

1.0 QUALITY POLICY

3 RESPONSIBILITY AND AUTHORITY

the system and appoints the Management Representative.

Vice President (O)/GM(O)

General Manager ( Export & Engg. )

Department Head ( Quality System )

Department Head ( Quality Assurane )

Department Head ( Materials )

Department Head ( Production )

Department Head ( R&D )

Department Head ( Marketing )

Department Head ( Maintenance )

Department Head ( PPC )

Department Head (Tool Control)

The resources requirement include the following but not limited to :

(i) Resources requirement for personnel at all levels.

5.0 MANAGEMENT REPRESENTATIVE

6.0 MANAGEMENT REVIEW

Prepared by - MR Approved by - VP(O)/GM(O) Approved by - Director ( O ) Issue No. - 01

* General Manager ( Export & Engg. )

It is applicable to all the new products .

design is defined in procedure for Design Control ( OP/RD/02 ).

4.2 Design Planning

4.3 Design Input

4.4 Design Output

Prepared by - MR Approved by - GM(O) Approved by - Director ( O ) Issue No.

Page No. 02/02

4.5 Design Review

4.6 Design Verification

4.7 Design Validation

4.8 Design Changes

Prepared by - MR Approved by - GM(O) Approved by - Director ( O ) Issue No.

A/C Marketing R&D Materials Production QA PPC Maintenance QS HR

Training & Sys Admn IR & Pers Exports Engineering

Prepared by Approved by VP(O)/GM(O) Approved D(O) Issue No.

7 4.7 Control of customer supplied

8 4.8 Product identification &

11 4.11 Control of inspection, measuring

13 4.13 Control of non conforming

NOTE : * stands for primary role.

* * stands for secondary role.

To ensure that the products conform to specified standards.

It is applicable to all activities of the company which effect quality.

4.2 The basic element of Quality Assurance Systems are :

4.3 The quality assurance system documentation comprises of :

4.3.1 Quality Manual

Prepared by - MR Approved by - VP(O)/GM(O) Approved by - Director ( O ) Issue No. - 01

Page No. 02/03

4.4 QUALITY PLANNING

Prepared by - MR Approved by - VP(O)/GM(O) Approved by - Director ( O ) Issue No. - 01

(i) The preparation of control plan.

Prepared by - MR Approved by - VP(O)/GM(O) Approved by - Director ( O ) Issue No. - 01

TITLE : CONTRACT REVIEW

Applicable to all orders/ contracts undertaken by the company.