Ariane Case Study

#329 B.S.
Aquino Avenue, Poblacion, Baliuag, Bulacan/ Telephone # (044) 61-1390
OMNI AVIATION CORPORATION
Practicum Report
College of Hospitality and Tourism Management
In Partial Fulfillment of the Requirements in
TR107 Bachelor of Science in Tourism Management Practicum
Presented to:
Mr. Bernard D. Villalobos
Adviser
Presented by:
Ms. Ariane Quinto
Second Semester
S.Y. 2018-2019
APPROVAL SHEET
This case study hereby entitled:
“IMPACT OF INSUFFICIENT PERSONNEL WITHIN AIRPORT: THEIR

PERFORMANCE AND HOW IT AFFECTS PASSENGERS SATISFACTIONS.”
Prepared and submitted by Quinto, Ariane in partial fulfillment of the requirements for the
Degree of Bachelor of Science in Tourism Management have been examined and are
recommended for acceptance and approval for ORAL DEFENSE EXAMINATION
MR. BERNARD VILLALOBOS
Case Study Adviser

Table of Contents
COMPANY PROFILE ..............................................................................................1

Goal .........................................................................................................................2
Projection ................................................................................................................2
OMNI CDC Lease Agreement ...............................................................................2
Products and Services .............................................................................................3
Amenities ................................................................................................................4
Logo and Tagline ....................................................................................................4
Company’s Location ...............................................................................................5
Company’s Layout ..................................................................................................6
Background of the Company ..................................................................................7
History of the Company ..........................................................................................8
Organizational Chart ...............................................................................................9
Owner Background Information ...........................................................................10
CASE STUDY .........................................................................................................13
Problems Met During Training .............................................................................14
Suggestions and Recommendation .......................................................................14
Daily Accomplishment Report .............................................................................16
February 2019 ....................................................................................................16
March 2019 ........................................................................................................17
Narrative Report....................................................................................................19
February 2019 ....................................................................................................19
March 2019 ........................................................................................................20
Pictures ..................................................................................................................24
February 2019 ....................................................................................................24
March 2019 ........................................................................................................26
OMNI Family ....................................................................................................27
Insight gain during training in terms of: ...............................................................28
Knowledge .........................................................................................................28
Skill ....................................................................................................................28
Attitude ..............................................................................................................28
EVALUATION ........................................................................................................29
CERTIFICATE ........................................................................................................30
CURRICULUM VITAE ..........................................................................................31
INTRODUCTION
Omni Airline Training Academy or more commonly known as Omni Aviation is a premiere
aviation school in the Philippines and is the only International Air Transport Association (IATA)
Authorized Training Center (Cabin Crew, Foundation in Travel & Tourism, etc.) in the country.
Omni Aviation offers courses on Pilot Training, Airline Services Training, Cabin Crew Training,
and Aircraft Maintenance Training.
The Academy is backed by First Asia and Magsaysay, which are two reputable investment
groups in the country. Omni Aviation also holds Approved Training Organization certificates
from the Civil Aviation Authority of the Philippines.
i
DEDICATION
This study is wholeheartedly dedicated to my beloved parents Amador Quinto and Trinidad
Quinto, who have been my source of inspiration and gave me strength when I thought of giving
up, who continually provide their moral, spiritual, emotional, and financial support. To my
brothers Arjay, Arvin, Ardex, and Arjed Quinto, to my relatives, mentor, friends, and classmates
who shared their words of advice and encouragement to finish this study, to my partner James
for continuous support through up’s and downs. And lastly, I dedicated this book to the
Almighty God, thank you for the guidance, strength, power of mind, protection and skills and for
giving us a healthy life. All of these, we offer to you.
ii
ACKNOWLEDGEMENT
This case study was developed by the grace of God who gave me the knowledge and will to
finish and established this case study entitled “IMPACT OF INSUFFICIENT PERSONNEL
WITHIN AIRPORT: THEIR PERFORMANCE AND HOW IT AFFECTS PASSENGERS
SATISFACTIONS.”
I would like to thank the following people who helped me to make this study possible. To our
mentor Mr. Bernard Villalobos Cruz who patiently taught us everything we need to know. Thank
you we appreciate from the bottom of our heart. And to our trainer Ms. Jinky Dimacali, for
always making sure that all steps and procedures on our modules were correct. To our co-interns
I appreciate everything you have done. I would like to thank all the people who supported me,
My family, friends, and classmates. Especially to my parents who helped me with everything
financially, to my friends who believed that I can finish the study despite of all the struggles,
depression, and stress I experienced in the making of this case. Special thanks to Ms. Catherine
Gutierrez and Ms. Cami Montoya for helping us through our workshop and trainings, it was
highly appreciated. A VERY BIG THANKS YOU to all of you and GODBLESS!!!!
iii
ACLC MISSION AND VISION
Mission
To provide a holistic, relevant, quality and globally recognized IT-based education in all levels
and disciplines with the objective of producing professionals and leaders responsive to the needs
of Science and the international community cognizant of the welfare and benefits of its men and
women thereby realizing their potential as productive members of the society for the honor and
glory of God Almighty.
Vision
To be the leader and dominant provider of relevant globally recognized information technology-
based education and related services in the global market.
iv
OMNI AVIATION CORPORATION CASE STUDY
COMPANY
PROFILE
IMPACT OF INSUFFICIENT PERSONNEL WITHIN AIRPORT: THEIR PERFORMANCE AND HOW IT AFFECTS
PASSENGERS SATISFACTIONS 1
Goal
We are the premier provider of internationally competent individuals to the aviation and travel
industries.
Projection
 Increase and modernize fleet of aircraft

 Establish maintenance, repair, and overhaul (MRO) business
 Establish airline pilot training facilities
 Establish aircraft maintenance training school
 Establish cabin crew and ground services training school
OMNI CDC Lease Agreement
The Lessee (OMNI) shall use the leased properties strictly for the following specified purposes
and there shall be no deviation from such purposes without prior written clearance and consent
of the Lessor (CDC), to wit:
1. Aero Club
2. Aviation School
3. Air Tours
4. Restaurants;
5. General Aviation related activities;
6. Hangarage/ Moorage/ Storage;

7. General Aviation Aircraft Servicing and Maintenance; and
8. Drag Racing and other Sports related activities
Products and Services
 Private Pilot Course (Ground and Flight Training)

 Commercial Pilot Course (Ground and Flight Training)
 Instrument Rating Course (Ground and Flight Training)
 Multi-Engine Rating Course (Ground and Flight Training)
 Flight Instructor Course
 CPL Complete
 GENAV+ Plus
 Airline Cadet Training Program
 Jet Orientation Course (JOC)
 IATA Airline Cabin Crew Course
 Airline Services Course
 Foreign Pilot License Conversion
 Mt. Pinatubo Crater Sky Tour
 Air Taxi Service
 Orientation Flight (Trial Lesson)
 Fun Flights
 Hangarage, Moorage and Aircraft Maintenance
 Aviation Consultancy and Management
Amenities
 Private Runaway 640m x 16m (asphalt) + 200m x 16m extension of compacted

macadam; Grass overruns: 100m x 16m/65m x 16m
 Parking Ramp
 Fuel Depot
 Billeting
 OMNI Café
 Slide Raft
 Aircraft Mock-up
 Aircraft Hangar 1 (Hangar Space – 160 sq.m.)
 Extensive Open Air Moorage
 Office and Shop Spaces/ Commercial Stalls
Logo and Tagline
“Your passport to your airline career”
Company’s Location
Omni Aviation Corporation is located at Manuel A. Roxas Highway, Clark Freeport Zone, 2009
Clark, Philippines.
Company’s Layout
Background of the Company
Omni Aviation operates a private airport within the Clark Freeport Zone approximately 80
kilometers (50 miles) northwest of Manila. Its leasehold covers a total of 32 hectares (76 acres)
including a 640 meters (2,100 feet) long asphalt runway.
The company is totally dedicated to the development of general aviation in the Philippines.
Managed by professional pilots, educators, and industrialists, Omni is quick to respond to the
requirements of all its clients, big and small.
Highly qualified pilots and instructors staff our air taxi service and pilot school. Our training
programs are designed to ensure that our students and staff alike are kept abreast of the latest
developments in the industry.
Omni provides moorage facilities and minor maintenance for owners of light aircraft. Several
hectares suitable for the construction of hangars are available for long-term subleases.
Located far from the congestion and pollution of Metro Manila, Omni is the ideal place for every
aspect of general aviation. Its park-like premises are conducive to ground based activities as
well.
Angeles City, just outside Clark's perimeter fence, offers unlimited choices in food,
entertainment, and lodging. Whether you are in Angeles for a day of sport flying or for an entire
flight training course, you will surely find that the city's international character is a combination
of the best the world can offer.
History of the Company
The story of Omni Aviation begins with the eruption of Mt. Pinatubo in 1991 and the return to
Clark Air Force Base to the Philippine government. The Bases Conversion Development
Authority (BCDA) created the Clark Development Corporation (CDC) in 1992 to oversee the
conversion and development of Clark Air Force Base. The CDC in turn offered long term leases
to entice investors into Clark. Capt. Ben Hur Gomez had a vision of resurrecting the old Clark
Aeroclub into the country's premier pilot school. Upon signing the lease contract with CDC,
Capt. Gomez literally dug-up the old Aero club from the ashes of Mt. Pinatubo.
From a one plane-one pilot-one mechanic-one staff operation, Omni Aviation has grown over the
years. We now own and operate fourteen aircraft, two Cessna 152s and two Cessna 172s. We
continue to expand and upgrade our fleet, slowly but surely. Our staff has grown to a team of 30.
Our student population has steadily grown and keep all our aircraft busy.
Organizational Chart
Owner Background Information
One of the leading names in modern Philippine aviation

is a Kapampangan provinciano who didn’t even finish
high school but rose to become an international pilot and
founder of the premiere flying school in Pampanga. Capt.
Ben Hur Angel D. Gomez (b. 15 Dec. 1931) was one of 6
children of Carlos Ramiro Gomez Sr. whose mestizo
looks were courtesy of his ancestor, Fray Guillermo
Masnou aka Nicanor Gomez. His mother, Paz Dionisia
de Leon , was the daughter of Don Jose de Leon, who
owned vast tracts of lands in Mabalacat, parts of which
she inherited. With their consolidated wealth, the
Gomezes built a large farmstead in Tubigan at the
boundary of Stotsenburg, where their children grew up.
To the manor born, Ben Hur and his siblings led

comfortable lives, in a magnificent farmhouse with large
rooms and bay windows, equipped with electricity powered by a windmill, and guarded by a tall,
turbanned Indian Sikh. Ponies and other animals roamed the expansive yard which also had a
playground. The young Ben Hur or Benny was doted on by his adoring aunts despite his
“kuneho” (rabbit) ears.
His Papang though, introduced him early to the value of hard work and responsibility. As young
as 8, Benny helped out in the family businesses which included not only the farm, but also a gas
station, a bowling alley and a bazaar. He counted money, issued receipts, prepared vouchers and
distributed wages to farm hands.
Benny finished his elementary years at the Holy Family Academy in Angeles, run by German
nuns. He spent a year of high school at next-door Holy Angel Academy, but his schooling was
interrupted by the war. The family moved to Manila, in their Pasay home, where they waited out
the end of the war years.
In 1946, as the family was sending off their Papang to the U.S., the teenager Ben saw his first
DC-4 at the Manila International Airport, complete with its smartly-dressed crew. That sight
inspired him to become an international pilot.
In his last high school year at Letran, Ben applied to 3 flight schools in the U.S. He chose Embry
Riddle Aeronautical School, not only because it was the biggest flight school in America, but
also because the school had sent him a brochure with a pretty girl in bathing suit on the cover!!
There, Ben immersed himself in his commercial pilot course, and in subjects like instrument
reading, and multi-engine rating, studying 16 hours each day. By so doing, Ben completed his
flight course in 18 short months, instead of 33!
When he returned to Manila, he managed to land a his first paying job at the Philippine Aviation
Development as a mechanic, earning a whopping P350 daily. He also became a part-time pilot
with an hourly fee of P50 per hour. While the pay was good, his ultimate goal was to see the
world and become an international pilot. So, when Philippine Air Lines beckoned in 1953, he
said yes to a new flying job, first, as a domestic pilot, then moving up to become an international
pilot with the rank of a captain, flying the Viscount, BAC 111, DC-4, DC-8, DC-10 and the
Boeing 727-200 in all parts of the globe.
His association with PAL would last 38 long years, accumulating over 33,000 flying hours
without a single accident. During his stint with the nation’s flag carrier, Capt. Ben also served as
president of the Airline Pilots Association of the Philippines (ALPAP) for 3 full terms. He
initiated many landmark reforms like improving the salary structure for international pilots and
their crew. He was also named vice president for Safety and Security and Asst. Vice President
for Flight Operations.
Retirement for the captain meant returning to Mabalacat to resume his life as a gentleman-
farmer. In the past, even as he flew planes, he was engaged in some profitable ventures here and
there—from export-selling komiks and balut to Filipino communities in Hawaii, providing
school bus services, to running a gravel-and-sand business . With his entrepreneurial acumen, he
learned how to grow broilers and chickens--and soon, his OMNI Farms became a steady supplier
of chickens to San Miguel Foods.
Then, in 1994, together with former colleagues, he took over the old Clark Aero Club and
transformed it into the country’s largest aviation training institute—OMNI Aviation Corporation.
Capt. Ben would grow its fleet to 25 planes that includes Cessna 172s, and the flagship twin –
engine plane, Piper Seneca.At its peak, OMNI Aviation attracted pilot-students from 28
countries and had over 300 enrollees, many of whom are ace pilots today.
It has been a great journey for the former pilot who continues to look for new fields to explore
and conquer—even at age 81. His latest project is his expansive museum home in Angeles that
houses his varied collections that he accumulated from his trips abroad. On display are 135
crosses and crucifixes, various tableware from Asia ( netsukes, sake cups, chopstick rests, napkin
rings), European crystal ware, Delft ware, brass sculptures, Buddhas, travel souvenirs and many
more. He also enjoys occasional visits from any of his 5 kids, and grandchildren; there’s always
a room reserved to accommodate them.
The still-sharp and healthy Capt. Ben has also been quietly giving back through his philanthropic
works—from helping build the village chapel to extending financial help to indigents and
handicapped people in need. Currently, he is even taking care of an old priest, who has helped
him rediscover his Catholic faith.
It’s incredible, indeed, how Capt. Ben could cram all these achievements in a single lifetime,
fulfilling all his dreams that he relentlessly pursued. Not bad for a provinciano and a high school
dropout who describes himself as a graduate of the university of hard knocks! But then, he’s
never known to set limits to what he can do---not even the skies which he once flew.
CASE STUDY
Problems Met During Training
1. Angry passengers due to time consuming airport security measures.

2. Passengers complaining about lost, damaged or delayed luggage, carry-on luggage
problems, and difficulties with airline claims procedures that takes too long.
3. Complaints about poor cabin assistance and treatment of delayed passengers.
Suggestions and Recommendation
The problems stated above were few of the many airport incidents that I have encountered during
my OJT at Clark International Airport. As a result to my observation I have concluded that those
problems arise from one specific issue which is the insufficient distribution of airport personnel
within the different airport divisions and sections. Here under are the concepts of definition:
Excessive work load: this refers to extra tasks which is assigned to the worker by their superiors
in a specific time which they are unable to complete them.
Impact: this can be referred to as factors or an action of a thing hitting against another. It could
be something which has a very powerful effect on a new thing or in a situation. To have an
impact on something means you have an influence over that thing.
Insufficient: this simply means not enough. To have insufficient employees in an organization
will affect the organization either positively or negatively.
Performance: performance is described as an end result of an action made either positive or

negative results. Performance can be seen in many ways in management which is performance of
action, performance of results and success performance.
Personnel management: personnel management is the process of recruitment, selection,

maintenance, development, utilization and accommodation for human resource by an
organization.
Organizational performance comprises of the actual output or results of an organization as

measured against its intended outputs or goals and objectives.
In order to address these issues and the root of these problems, I believe that the airport
management must conduct a personnel management or man power system planning that would
greatly help to improve work process within the facility.
The basic components of a manpower system are people, jobs, time and money. When deciding
on a manpower policy it is important to be aware of how these components interact. Ideally the
purpose of manpower planning is” to provide the right (required) number of the right (qualified)
personnel at the right (specified) time at the minimum cost, but often constrains of the system do
not allow the needs to be matched perfectly. There are many definitions and explanations of
manpower planning but a common definition is that manpower planning is a process consisting
of three elements:
1. Analyzing, reviewing and seeking to predict the number of personnel needed to achieve the
objectives of the organization.
2. Predicting the future supply of personnel in the organization by examining current personnel
stocks, future recruitment, wastage etc.
3. Considering policies to reconcile any difference between the result of 1and 2.
Daily Accomplishment Report
February 2019
March 2019
ACLC COLLEGE OF BALIUAG

329 BS AQUINO AVENUE., POBLACION, BALIUAG BULACAN
OJT ACCOMPLISHMENT REPORT
Student's Name: Ariane R. Quinto Course: Bacelor of Science in Tourism Management

Company: CASSC
Department: Superior: Ms. Georgette Laxamana
TIME NO. OF SIGNATURE OF

Date TASK FOR THE DAY
IN OUT HOURS SUPERIOR
5-Mar-19 Cabin cleaning, Departure - assist passenger 7AM 6PM 10
6-Mar-19 Departure and arrival queing 1PM 10PM 9
7-Mar-19 Departure queing and Admin office 7AM 6PM 10
Departure - assist passenger and Cabin

8-Mar-19 7AM 6PM 10
cleaning
9-Mar-19 Cabin cleaning, Departure - queing 6AM 6PM 11
10-Mar-19 Arrival and Departure 7AM 6PM 10
Cabin cleaning, initial gate, web check-in,

11-Mar-19 7AM 6PM 10
departure - assist passenger
12-Mar-19 Cabin cleaning, Departure - assist passenger 7AM 6PM 10
15-Mar-19 Queing India, initial gate,cabin cleaning 9AM 12AM 14
16-Mar-19 Initial gate, queing, arrival 9AM 12AM 14
17-Mar-19 Queing India, initial gate,cabin cleaning 8PM 12AM 15
18-Mar-19 Queing India, initial gate,cabin cleaning 8PM 12PM 15
Queing, arrival, cabin cleaning,india, counter

19-Mar-19 8PM 7AM 11
prep and counter cleaning
20-Mar-19 9PM 1PM 15
March 2019

20-Mar-19 9PM 1PM 15
21-Mar-19 Counter prep, queing, cashier cleaning 6PM 7AM 13
Queing arrival, counter, counter prep

22-Mar-19 8PM 12PM 15
air asia boarding announcement
Queing arrival, counter, conter prep
23-Mar-19 8PM 12PM 14
royal air boarding announcement
24-Mar-19 9PM 1PM 15
25-Mar-19 9PM 1PM 15
26-Mar-19 9PM 12PM 14
27-Mar-19 Queing and arrival 9PM 3AM 6

28-Mar-19 9PM 12PM 14
31-Mar-19 7AM 7PM 11
TOTAL HOURS 281
Narrative Report
February 2019
DATE DAILY NARRATIVE REPORT
It was our first day here at OMNI and we barely do anything but orientation about company
7-Feb-19
history as well as the do's and don't's within the premises.
As for today's activity it's all about establishing an excellent customer service so we attended
8-Feb-19
service excellence workshop.
9-Feb-19
11-Feb-19
12-Feb-19
As for today's activity we participated at Airline passenger service agent training to develop our
13-Feb-19
relationships with the passengers
14-Feb-19
15-Feb-19
16-Feb-19
18-Feb-19
Narrative Report
March 2019
DATE DAILY NARRATIVE REPORT

I was so excited to begin my OJT here at Clark International airport. First thing I've done is to
look for my supervisor at CASSC office. Later that morning we proceed to the orientation and
briefing for new interns like me and discuss plans related for todays flight via Cathay Pacific and
5-Mar-19 Cathay Dragon of, also the number of wheelchair's alocated for inbound and outbound
passengers, she also provides us some reminders in case of emergency. She also discus proper
way on greeting passengers. After we are train how to clean the cabin as well as fixing of seatbelt
and headdress on the aircraft.
It's my 2nd day here, and just like yesterday it all begins with a briefing, and I was instructed to
be on stanby at the departure area for the distribution of PIS to passengers, after that I proceed
6-Mar-19
on queingarea to assist passengers for check-in and attended PWD passengers upon their
arrival/departure.
After the morning briefing I was assigned at the Qatar airways arrival area to greet arriving
passengers and also providing them assistance as they needed. During the afternoon I proceeded
7-Mar-19
at the admin office to print some documents. I was also instructed to observe the work flow
within the office.
As for today's task, I was instructed to be on stand by at the departure area to greet and
8-Mar-19 welcome passengers, after that we proceed on the aircraft to clean the cabin, fix seatbelt and
headdress. After that I went back at the departure area for PIS distributuion.
After the morning briefing I was assigned at the Cathay pacific for cabin cleaning, but before that
9-Mar-19 I was instructed to be on Queing to assist passenger for check-in, after that I proceed on the
aircraft for cleaning and fixing seatbelt and headdress.
As per instructed during the morning briefing I was told to be on stand by to wait and assist for
10-Mar-19 the PWD passengers of Cathay pacific up to the immigration. After that I proceed on Departure
area foe PIS distribution.
We started our day with a briefing at around 7.30am. the supervisor gave us reminders on the
number of passengers likewise information on the possible problems and solutions encoutered by
11-Mar-19 the passengers during their trip. i was also assign on cabin cleaning we greet our passengers then
after we went to the aircraft. they taught us the proper way of arranging the seats of the aircraft.
during that day we also gave passengers departure card.
I started the day with a briefing at around 7.30am. the supervisor gave us reminders on the
number of passengers likewise information on the possible problems and solutions encoutered by
12-Mar-19 the passengers during their trip. i was also assign on cabin cleaning we greet our passengers then
the headphones are always on the side. during that day we also gave passengers departure card.
After ashana briefing 10:30pm we arrive at 9:00pm. it was my first tome to have a nightshift so
we were train to some reminders. after briefing i was assigned to queeing. if there were available
15-Mar-19 lanes we assist passengers to go here,arranged their lines and check if there were web check in
because they were priority of the airport and have a cabin cleaning waited for the passengers to
move out then proceed to the aircraft for some reminders.
After the briefing we gave the passengers departure card,it was indeed a productive day we
assisted passengers during their arrival in the airport if they had a Philippine passport they will
16-Mar-19 go automatically to the immigration while if it is an international passport they have to fill up an
arrival card then will take pictures and then proceed to the carousel to get their baggage and right
after we proceed to our supervisor to sign our dtr
As for today's task I was assigned at cathay pacific/cathay dragon we greet our passengers then
17-Mar-19 we had our briefing. i was assigned to print some paper works in the office and run some
errands. We waited our supervisor to have our dtr signed.
I started the day with a briefing and the supervisor gave us reminders on the number of
passengers likewise information on the possible problems and solutions encoutered by the
18-Mar-19 passengers during their trip. i was also assign on cabin cleaning we greet our passengers then
We started the day with a sweet greetings then we proceed to the aircraft.we assisted our
passengers during the check in of their baggage they have to pay the immigration fee and have to
19-Mar-19
passed the scanner after the passengers will proceed to the arrival area waiting for their relatives
and friends.
I was a assigned at the arrival area,after the briefing we got wheelchairs to have them in gate 6.
We had our quueing at cassc office until 9am we proceed to gate 6. we had to move out the
wheelchairs on the aircraft. when passengers are on the wheelchair if their hand carry are too
heavy so we assisted them if passengers carry a Philippine passport they have to go the
20-Mar-19
immigration while if it they have to fill up the arrival card. we went ot he carousel to their
baggage. if passengers have their baggage with them we will go to the arrival area. we returned
the wheelchair to the cassc office.1.30 pm briefing into the qatar airways. i was assigned to the
departure area and gave departure card.we also had our queeing.
As per instructed during the morning briefing I was assigned to cabin cleaning initial gate i wrote
the seat number and checked the boarding pass and passport if it is the same.I was also assign
on cabin cleaning we greet our passengers then after we went to the aircraft. 1:30pm briefing on
qatar airways;i was assigned in web check in. i asked them if they are web check in i asked their
21-Mar-19
surname and check it on my list and let them go to the priority lane. if they are web check in
because they have boarding pass seat number and sequence number or it blinks and if they were
online purcahse ticket they have to fall in line to the economy lane then departure area.i was
assigned to the departure area and gave departure card and waited for our supervisor.
As per instructed during the briefing, I was assigned at Cathay Pacific inial gate it to assist
passengers and checked the sequence number and seat map of the passenger on their boarding
22-Mar-19
pass. After that I was assigned at Qatar airways to assist PWD passengers. Also the recording
of flight details.
After the briefing we gave the passengers departure card,it was indeed a productive day we
assisted passengers during their arrival in the airport if they had a Philippine passport they will
23-Mar-19 go automatically to the immigration while if it is an international passport they have to fill up an
arrival card then will take pictures and then proceed to the carousel to get their baggage and right
after we proceed to our supervisor to sign our dtr
As per instructed during the briefing, I was assigned at Cathay Pacific inial gate it to assist
passengers and checked the sequence number and seat map of the passenger on their boarding
25-Mar-19
pass. After that I was assigned at Qatar airways to assist PWD passengers. Also the recording
of flight details.
After the morning briefing I was assigned at the Cathay pacific for cabin cleaning, but before that
26-Mar-19 I was instructed to be on Queing to assist passenger for check-in, after that I proceed on the
aircraft for cleaning and fixing seatbelt and headdress.
As per instructed during the morning briefing I was told to be on stand by to wait and assist for
27-Mar-19 the PWD passengers of Cathay pacific up to the immigration. After that I proceed on Departure
area foe PIS distribution.
As per instructed during the morning briefing I was assigned to cabin cleaning initial gate i wrote
the seat number and checked the boarding pass and passport if it is the same.I was also assign
on cabin cleaning we greet our passengers then after we went to the aircraft. 1:30pm briefing on
qatar airways;i was assigned in web check in. i asked them if they are web check in i asked their
31-Mar-19
surname and check it on my list and let them go to the priority lane. if they are web check in
because they have boarding pass seat number and sequence number or it blinks and if they were
online purcahse ticket they have to fall in line to the economy lane then departure area.i was
assigned to the departure area and gave departure card and waited for our supervisor.
Pictures
February 2019
February 2019
March 2019
OMNI Family
Insight gain during training in terms of:
Knowledge
During my internship I have learned a lot of things and some of them were the basic routine of a
cabin crew on board as well as the duties and manners of airport personnel. I have also acquired
knowledge after attending a flight safety demonstration, Airport check-in process, boarding
process, and the do’s and don’ts while assisting with angry passengers as well as PWD and
Senior citizens. I have also witness the security measures airport personnel conducts.
Skill
After all the knowledge I have acquired and being able to apply this learning’s on a daily basis
especially during these days as an intern here at the airport I can proudly say to myself that I was
able to develop new skills like being on time or bit early most of the time which I think is part of
a wise time management. Also I was able to perform safety demonstration; I also learn how to
communicate with passengers at ease, I have also learned the process of arrival and departure
recording, and cleaning process conducted within the aircraft. Lastly which I think is the most
important for a Tourism student like me is the “Posture and manners of a flight attendant”.
Attitude
I am very thankful towards the management for this one of kind opportunity that help me grow
positively with the positive traits I have learn throughout this internship some of the traits I
develop were being ready, available and willing to get the job done, and done well; being my
best to be courteous and friendly to my coworkers, managers and customers, being organized and
responsible and Being at the office and arriving on time.
EVALUATION
CERTIFICATE
CURRICULUM
VITAE

Ariane Case Study

Hochgeladen von

Dokumentinformationen

Originaltitel

Copyright

Verfügbare Formate

Dieses Dokument teilen

Dokument teilen oder einbetten

Freigabeoptionen

Stufen Sie dieses Dokument als nützlich ein?

Sind diese Inhalte unangemessen?

Copyright:

Verfügbare Formate

Ariane Case Study

Hochgeladen von

Copyright:

Verfügbare Formate

#329 B.S.

Aquino Avenue, Poblacion, Baliuag, Bulacan/ Telephone # (044) 61-1390

OMNI AVIATION CORPORATION

College of Hospitality and Tourism Management

In Partial Fulfillment of the Requirements in

TR107 Bachelor of Science in Tourism Management Practicum

Mr. Bernard D. Villalobos

Ms. Ariane Quinto

This case study hereby entitled:

“IMPACT OF INSUFFICIENT PERSONNEL WITHIN AIRPORT: THEIR

MR. BERNARD VILLALOBOS

Case Study Adviser

COMPANY PROFILE ..............................................................................................1

 Increase and modernize fleet of aircraft

OMNI CDC Lease Agreement

6. Hangarage/ Moorage/ Storage;

Products and Services

 Private Pilot Course (Ground and Flight Training)

 Private Runaway 640m x 16m (asphalt) + 200m x 16m extension of compacted

Logo and Tagline

“Your passport to your airline career”

Background of the Company

History of the Company

Owner Background Information

One of the leading names in modern Philippine aviation

To the manor born, Ben Hur and his siblings led

Problems Met During Training

1. Angry passengers due to time consuming airport security measures.

Suggestions and Recommendation

Performance: performance is described as an end result of an action made either positive or

Personnel management: personnel management is the process of recruitment, selection,

Organizational performance comprises of the actual output or results of an organization as

3. Considering policies to reconcile any difference between the result of 1and 2.

Daily Accomplishment Report

Daily Accomplishment Report

ACLC COLLEGE OF BALIUAG

OJT ACCOMPLISHMENT REPORT

Student's Name: Ariane R. Quinto Course: Bacelor of Science in Tourism Management

TIME NO. OF SIGNATURE OF

5-Mar-19 Cabin cleaning, Departure - assist passenger 7AM 6PM 10

6-Mar-19 Departure and arrival queing 1PM 10PM 9

7-Mar-19 Departure queing and Admin office 7AM 6PM 10

Departure - assist passenger and Cabin

9-Mar-19 Cabin cleaning, Departure - queing 6AM 6PM 11

10-Mar-19 Arrival and Departure 7AM 6PM 10

Cabin cleaning, initial gate, web check-in,

12-Mar-19 Cabin cleaning, Departure - assist passenger 7AM 6PM 10

15-Mar-19 Queing India, initial gate,cabin cleaning 9AM 12AM 14

16-Mar-19 Initial gate, queing, arrival 9AM 12AM 14

17-Mar-19 Queing India, initial gate,cabin cleaning 8PM 12AM 15

18-Mar-19 Queing India, initial gate,cabin cleaning 8PM 12PM 15

Queing, arrival, cabin cleaning,india, counter

Daily Accomplishment Report

Queing, arrival, cabin cleaning,india, counter

21-Mar-19 Counter prep, queing, cashier cleaning 6PM 7AM 13

Queing arrival, counter, counter prep

27-Mar-19 Queing and arrival 9PM 3AM 6

Queing arrival, counter, counter prep

TOTAL HOURS 281

DATE DAILY NARRATIVE REPORT

DATE DAILY NARRATIVE REPORT

Insight gain during training in terms of:

Das könnte Ihnen auch gefallen