Sarabjit Singh

E-mail:sarabjit577@yahoo.com

SUMMARY
• 7+ years of proven experience in telecommunications and mobile phone industry.
• Revenue growth of 75% in devices portfolio within the 1st year of employment by establishing and
launching new equipment and creating new sales/marketing plans.
• By process improvement/new process implementations, saved a lot of amount/subsidy budget and
increased the revenue growth of the company.
• Solid background in technical support / sale / repair in mobile, computer and all
telecommunications related equipment.

SKILL SET
• Excellent Management skills and can work independently.
• Strong analytical background with proven ability to interpret and analyze market and customer
usage data.
• Strong communication skills and demonstrated ability to manage cross functional teams to achieve
pre-defined outcomes.
• Decision making and problem solving skills.
• Reliable, quick learner, punctual with excellent time management.
• Strong computer skills and competent negotiator.
• Sound knowledge of telecommunication products and services.
• Have strong wireless(CDMA, GSM, UMTS and LTE) and wireless carrier OS technical
skills. Sanity testing accelerated life test, software testing for performance smart
phones/feature/phone.
• Excellent knowledge of computer hardware and software components and troubleshooting any
relevant issues.
• Can fix/troubleshoot smart phones issues related to the software and hardware including
replacing screens and motherboards.
• Expertise and sound knowledge of sales/upgrade and marketing of telecommunication products.
• Flexible and works well under pressure.

WORK EXPERIENCE

Bluesky Samoa LTD November 2015 —August 2018

Apia, Samoa.
Device Specialist (Purchasing Manager)
Role Overview:
Managing the device line up for all the company products including researching, trending,
testing and purchasing telecom equipment to ensure that the highest quality products are delivered to
customers at competitive prices. This position required strong technical and analytical skills in order to
develop test plans, monitor industry trends, and maintain stock trends to ensure company stock best in market
devices for all other products as well.

• Researching to ascertain the best handsets and suppliers in terms of best value, delivery schedules
and quality.
• Liaising between suppliers, manufactures, relevant internal departments and customers to ensure
products are delivered in a timely manner.
• Keeping contract files and using them as reference for the future.
• Monitor device orders until final delivery and payment are completed.
• Report and discuss controversial or difficult issues with supervisor, as well as present recommended
course of action.
• Review sales trends, research what’s hot, forecast and submit a quarterly device order for approval.
• Managing the inventory and device related processes of the company.
• Developing detailed test plans that define each device capability to test including customer specific
features; determining pass/fail test criteria .
• Prioritize and isolate pre and post launch device issues.
• Contribute to the creation of a centralized database for all information storage and sharing.
• Work collaboratively with team members from various departments to test devices and train relevant
department on.
• Develop detailed test plans that define each device's ability to test the customer with specific
characteristics; determining the test / failed test criteria.
• Technical testing on equipment and preparation of report accordingly.
• Supports software upgrade and reflash on the phone and the first level repair of mobile phones.
• Construction of road maps and strategies for equipment including sales plan and promos from time
to time.
• Providing all technical assistance/device analyst process to the retail / sales /distribution department.
• Management of the launch of new flagship launches of Bluesky, Samsung and apple devices.

Sekia Electronics and Gifts Ltd January 2015 —October 2015

Apia, Samoa

Country Manager and ICT Technician.

I was working for Cool Gadgets Limited in Auckland since January 2012. In January 2015, Cool
Gadgets Ltd promoted and shifted me to Samoa to manage its newly opened, company’s operations.
Almost all work duties were similar with Cool Gadgets Limited.
Add on job duties:
• Hiring right people for the company.
• Managing day to day operations for Samoa branch.
• Helding meetings with corporate clients for the intro of the new company and familiarize
them with the operations and services of the company.
• Managing the online paid TV server broadcasted in NZ for Cool Gadget customers.
• Responsible to manage cash flow to manage expenses and overheads within budget.
• Prepare and discuss sales plan and forecast to achieve weekly/monthly targets with the team.
• Reporting daily sales and developments to the company director based in New Zealand.
Cool Gadgets LTD. January 2012 — January 2015
Auckland.
ICT Technician
• ICT helpdesk and customer support to clients including store queries, phone& sometimes visit
at customers’ homes to resolve the technical issues and troubleshoot the issues.
• Attending to Customer calls, emails, and online queries regarding Software and Hardware issues.
• Analyzing corporate clients/customers need and advising them right choice of software
and hardware device according to their needs.
• Responsible for installing, operating and repairing computer, laptop , and other IT related
machines
• Operating, assembling and upgrading computer, laptop and other IT related devices.
• Advise Customers/Corporate clients for the proper and efficient use of any IT related programmes or
machine and give them instructions as to their use and potential risk and warnings.
• Choosing appropriate software for a particular use.
• Adapting or upgrading existing system according to Customer’s requirements.
• Repairing, installing Android devices and solving their application issues.
• Managing IT network of the workplace including computers, printers and other important
devices.
• Troubleshooting all IT related problems.
• Product testing including mobiles and other devices.
• Create web pages or their modification and manage company’s website.
• Wiring and network connection synchronization of other computers.
• Responsible for meeting sales revenue and dealing with customer.
• Uploading, storing Customer database of the customers for future reference into the system.
• Managing store operations from end to end task and processes to ensure smooth operations
and customer experience including handling front end when required for sales.
• Complying with health and safety, policy and procedure.

Bhagat Singh Public School, Punjab, India June 2007 — August 2011

Computer Lab Technician

• Responsible for maintaining the computer network of the school lab.
• Upgrading and synchronization of the computer machines with server.
• Updating all the software and resolving technical issues in the hardware and network.
• Guiding and training the students for the efficient use of particular software and computer
machines.

QUALIFICATIONS
• Completed Diploma in Information technology and business applications Level -5
• from the National Institute of Studies Auckland in September 2012.
• Completed 2 year Diploma in Hardware and Software management in 2006 from Aptech
institute, India.
• Certification in basicand MS office in 2005 from Aptech India.

EDUCATION
• Senior Secondary School from Open Board of Education India in March 2005.
• Secondary School education from Central Board of Education India in March 2003.

INTERESTS

 Playing cricket, interacting with people and learn about new cultures and languages.