GEC Career Framework

Career Framework 1
1. The GEC Career
Framework - An Overview
Through the Your Voice surveys, you told us you want
greater clarity on your career path at Arcadis and greater
transparency around promotion decisions.
The GEC Career Framework has been created to give you
this clarity and transparency.
A key component of the Arcadis Way, the Career Framework
aligns roles and responsibilities across the organization,
regardless of region. It will help you to identify the
competencies, behaviors and development opportunities
you need to progress within Arcadis.
2. Our Vision and Values 3. The Job Families and
Job Levels
Across Arcadis, we are motivated by our vision to improve As part of the Arcadis Way, Arcadis has identified eight
quality of life. Guided by five core values, combined with five job families, of which five are relevant in the GECs. Every
keystone behaviors, we are building a unique, One Arcadis colleague is aligned to one of these job families:
culture. A culture that puts People First. A culture where
integrity matters and individuals are valued for who they Architecture and Including architecture, interior
are. Where we break through the barriers to collaboration
Design design, landscape architecture and
so that everyone can bring their best and deliver on the
promises they make. It’s how we ensure our clients’ success associated BIM/CAD design
and it’s how, together, we can make the bold moves that will Cost Management Including project control, planning,
shape a more sustainable future. cost and commercial management
Design and Including BIM/CAD and engineering
These values and behaviors are the foundation of the GEC
Career Framework, and which will embed the One Arcadis Engineering design
Culture into the business: Specialists and Including data analytics, GIS and
Scientists environmental consulting
Enabling Functions Including shared services, bids and
proposals, graphics and visuals,
marketing and communications,
legal, quality, finance, human
resources, health & safety,
information technology, support and
administration
We recognize that you may wish to move across job families
as you decide on the career route that might be right for you
- be it Leadership, Project Management or Technical. The
Career Framework gives visibility of all paths.
Within each job family, there are a number of job levels (14).
All colleagues are assigned to a specific job level within the
Arcadis Way. In some cases, there are sub-levels within one
Arcadis Way level. These help to align the Arcadis Way
framework with the existing job titles across the three GECs.
Career Framework 2
4. Your Career Path 5. Career Progression 6. Career Matrix

This Career Framework Booklet should be read in
conjunction with the GEC Career Maps. The Career Maps
identify the standard job titles in use within each of the
GECs and how these relate to the Arcadis Way levels (and
sub-levels) identified within the Career Framework.
Under the Arcadis Way, colleagues are aligned across the
company based on job level, not based on job title.
Therefore, whilst the job titles used by each GEC may be
slightly different, the requirements at each Arcadis Way level
(and sub-level where relevant) align across all three
GECs. So, for example, a level 7 job in the Design &
Engineering job family in India requires the same
competencies and behaviors as a level 7 job in Romania or
the Philippines, and also Australia, the UK or any other
Arcadis region.
Click here for Career Maps
The competencies and behaviors expected at each level are
detailed in the next section of this booklet.
In order to be promoted or move across job families, you
must first be able to demonstrate, with examples, that you
already possess the vast majority of the competencies and
behaviors required at the next level. There also may be local
discipline requirements for your career progression.
The exact details of the promotions process are contained
in the GEC Promotions Policy (Arcadis GECs Promotion
Process). It is recommended that you maintain evidence
of your performance throughout the year. Evidence of
achievement will be critical for your Manager and Director
when deciding on promotions.
Remember, you must take ownership of your own
development. The career matrix will be very helpful as
you prepare for your performance discussions with your
line manager. You will be better equipped to identify any
potential learning and development you need to enable you
to progress along your chosen career path.
The following section of the booklet incorporates the career
matrices for all of the job families currently applicable in the
GECs:
• Design and Engineering
• Architecture and Design
• Cost Management
• Specialists and Scientists
• Enabling Functions
These matrices outline the minimum skills, competencies
and behaviors required at each level / sub-level for each job
family. There may also be some discipline specific criteria
for certain positions. These would be provided via detailed
position descriptions available from your business or
discipline heads where relevant.

Career Framework 3
DESIGN AND ENGINEERING
LEVEL 4 LEVEL 5 LEVEL 6A LEVEL 6B LEVEL 6C
OVERVIEW OF THE ROLE
Developing: You are learning about the industry, and Supporting: You work on straightforward tasks under Contributing: You are growing in confidence and able Delivering: A key development role, at this sub-level Guiding: A stepping stone into management, at this
developing some of the skills you require in order to appropriate supervision, and are learning more of the to produce quality outputs with considerably less you are expected to be working independently, as well sub-level you are typically managing projects and you
contribute. You work on straightforward tasks with skills required for the industry supervision, particularly on straightforward tasks as coaching others in the team. You typically work on might also be a line manager
extensive support increasingly complex tasks, whilst coaching others on
straightforward tasks
FOCUS AND PERFORMANCE
Client success / We • You are becoming familiar with some of the codes • You have a basic understanding of the main codes • You have a good understanding of the main codes • You help others to understand the main codes and • You ensure your task teams have the appropriate
always bring our and standards for your area of work and standards for your area of work and standards for your area of work standards for your area of work understanding and training on codes and standards
• You are undertaking training on one or more key • You are learning to use one or more key design or • You are proficient with one or more key design or • You are proficient with multiple design (BIM) and / or • You are proficient with multiple design (BIM) and/or
best design or modelling software programs modelling software programs modelling software programs modelling / analytics software programs modelling / analytics software programs
• You understand the requirements of each task • You are aware of why you are doing each task • You are aware of why you are doing each task along • You are aware of the external client’s key • You are aware of the external client’s requirements
• You follow technical methodologies as advised by • You can accurately implement technical with its relevance to the entire project requirements and measures of success and ensure your colleagues are focused on these
more experienced colleagues methodologies as advised by more experienced • You give suggestions on how to improve technical • You help to develop technical methodologies, • You develop technical methodologies for your tasks
• You understand that safety is important to our colleagues methodologies suggesting improvements to GEC / regional • You actively consider safety in your project work, and
business • You are developing a basic understanding of safe • You have an understanding of safe design processes colleagues encourage others to do the same
design processes • You actively consider safety in your project work
Integrity / We • You are aware of the GEC Management System • You are aware of the GEC Management System and • You implement the GEC Management System • You implement the GEC Management System • You coach others to implement the GEC
deliver on our • You check your own work ISO requirements for our projects (Deliver to Results) and ISO requirements on your projects (Deliver to and ISO requirements on your projects (Deliver • Management System the ISO requirements on your
• You work efficiently on assigned tasks • You check your own work and you actively seek Results) to Results), identifying improvements where projects (Deliver to Results)
promises feedback for your work • You check your own work, add value to your tasks appropriate • You check the work of others and provide detailed
• You complete your technical tasks within the allotted where appropriate, and actively seek feedback for • You consistently deliver high quality work with added feedback and guidance. You actively seed feedback
time frames your work value, and check others’ work on simple tasks from the region
• You plan your work and advise your task manager • You contribute to the development of work-plans or • You develop plans and budgets for small to
on appropriate timescales, and recognize your budgets mediumsized tasks, and monitor progress against
limitations by saying no or suggesting alternatives, • You recognize your limitations by saying no or these
where appropriate suggesting alternatives, where appropriate • You recognize team limitations by saying no or
suggesting alternatives to your Team Leader, where
appropriate
PEOPLE AND CULTURE
People First / We • You communicate effectively with colleagues in the • You communicate effectively with colleagues in the • You proactively share your knowledge and skills with • You train and coach junior colleagues on task • You train and coach junior colleagues, and ensure
value each other GEC GEC, sharing knowledge where appropriate GEC colleagues, for example through knowledge requirements your project teams receive all necessary training
• You take responsibility for your own safety and • You take responsibility for your own safety and share sessions • You are developing an awareness of how to delegate • You delegate effectively to junior colleagues
welfare, and you are aware of the Arcadis HS&W welfare, and you are aware of the Arcadis HS&W • You take responsibility for your own safety and work • You actively implement the Arcadis HS&W Principles,
Principles Principles welfare, and you understand the Arcadis HS&W • You actively implement the Arcadis HS&W Principles recommending improvements, where appropriate
Principles
Collaboration / We • You are learning about Arcadis and our industry in • You have a basic understanding of the services • You have a good understanding of the range of • You have a good understanding of the range of • You have a complete understanding of range of
work as one team general delivered by the GEC in your area of work services delivered by the GEC in your area of work services delivered by your partner region in your area services delivered by your partner region in your area
• You ask questions to improve your understanding • You proactively ask questions to improve your • You liaise with Task Managers / Team Leaders to of work of work
understanding ensure effective communication on project matters • You work collaboratively with other teams across the • You develop effective working relationships with
GEC, where appropriate other disciplines and senior colleagues in your GEC
• You communicate effectively with staff in the region • You communicate effectively with the region
regarding progress and changes, and contribute to
the resolution of issues
• You help to identify areas for potential skills
expansion in the GEC
INNOVATION AND GROWTH
Sustainability / We • You proactively undertake self-learning using • You proactively undertake self-learning using • You proactively undertake self-learning using • You keep up to date with the latest developments • You keep up to date with the latest developments
dare to shape our inhouse and web-based materials inhouse and web-based materials inhouse and web-based materials and technologies for your area of work and technologies, and find ways to implement these
• You work using defined methodologies and • You implement innovations and automations • You contribute to the development of innovations • You develop innovations and automations to • You proactively identify efficiency issues and
future approaches produced by others and automations increase efficiency on your tasks implement innovations / automations / smart
• You have a basic awareness of sustainable • You have a basic awareness of sustainable • You understand sustainable development principles • You understand sustainable development principles working
development principles development principles and seek opportunities to implement them on your • You actively seek improvements with regard to
tasks sustainable development

Career Framework 4
DESIGN AND ENGINEERING
LEVEL 7
OVERVIEW OF THE ROLE
Managing: An important management role, at this
level you are expected to have multiple management
responsibilities, overseeing the work and / or
development of multiple colleagues working on
complex projects in a single discipline
FOCUS AND PERFORMANCE
Client success / We • You understand the limitations with codes and
standards and develop solutions from first principles
always bring our • You have a strong command of BIM / digital / data
best analytics software as it applies to your area today
• You proactively engage with the region to help them
define task scope and drive the team to deliver the
scope
• You develop technical methodologies which add
value to the scope from the region, and guide junior
colleagues to do the same
• You engage with regional colleagues regarding safe
design requirements, and proactively flag risks at
appropriate levels
Integrity / We • You contribute to the continuous improvements
of GEC Management System within your area of
deliver on our business
promises • You review work and drive the culture of checking
and accountability in the team, including
interdisciplinary checks
• You develop plans and budgets for medium-size and
/ or complex tasks, and monitor progress against
these
• You recognize team limitations by saying no or
suggesting alternatives, where appropriate
PEOPLE AND CULTURE
People first / We • You identify training needs and help your team to
create development plans to Grow, Perform and
value each other Succeed
• You are a role-model for effective delegation
• You role model behavior for TRACK to 0 and
encourage HS&W best practices within your team
Collaboration / We • You have a complete understanding of the range of
services delivered by your partner region, and a good
work as one team knowledge of other regions in your area of work
• You create opportunities to collaborate with other
teams across the GEC for the benefit of the project
• You resolve issues and create strong relationships
with project colleagues in the regions, evidenced
through great feedback
• You help to develop skills in new service areas
INNOVATION AND GROWTH
Sustainability / We • You upskill yourself and encourage your team to
seek out new technologies and implement these in
dare to shape our projects
future • You engage with new technologies and future trends,
and encourage others to implement innovations/
smart working
• You encourage your team to implement sustainable
development principles on tasks or at work
LEVEL 8A
Driving: This role is the crossover between
management and leadership. You would typically lead
a large discipline team, or oversee multiple projects or
one very large complex project. Alternatively, you may
directly manage external client relationships. You must
be highly recognized in the regions
• You are recognized as a proactive and independent
problem-solver by colleagues in the regions
• You create opportunities to implement new digital
approaches on your projects
• You independently develop methodologies and
review methodologies developed by junior members
of the team
• You coach your team on safe design processes, and
identify improvements in the wider business
• You work with other members of the team in and
outside your GEC to mitigate safety related risks
• You ensure management and financial controls are in
place across your range of projects
• You take full ownership and make others
accountable achieving 100% quality (processes /
training / checklists)
• You resolve issues regarding resources / scope /
budget
• You mentor others to recognize their team
limitations by saying no or suggesting alternatives,
where appropriate
• You co-ordinate resources and pipeline
• You play a key role in providing training, mentoring
and continuous feedback to first-time managers
• You create a supportive environment and ensure
effective task delegation within your teams
• You delegate tasks and assign roles to team
members to achieve the agreed project and
organizational outcomes
• You role model behavior for TRACK to 0 and drive
the HS&W culture of the business within your teams
• You are a role model for proactively collaborating
with other GECs and the regions
• You have a complete understanding of the range
of services delivered by your partner region, while
demonstrating the flexibility to work across regions
• You facilitate issue resolution discussions with the
regions in a friendly and firm manner to arrive at a
successful conclusion
• You support pursuit to win activities in the region
• You lead the development of team training plans and
make a major contribution to upskilling and training.
You enforce training objectives where appropriate to
achieve organizational goals and objectives
• You role model the adoption of new technologies
and future trends, and ensure others are upskilling
themselves
• You innovate to ensure your projects contribute to
sustainable development and quality of life
LEVEL 8B
Ensuring: An entry-level leadership role. You would
typically lead a large discipline team (for example 30-
50 colleagues), delivering multiple complex projects.
Alternatively, you may directly manage external client
relationships. You must be highly recognized in the
regions
• You are recognized as the GEC technical leader
within the specialism within which you operate
• You drive creative and independent thinking within
your team, including around new digital technologies
• You are recognized as a technical leader within the
business unit and discipline within which you operate
• You mentor your team champion(s) to ensure
continuous improvement in safe design practices
• You undertake regular reviews to ensure your
supporting managers are in control of their projects
• You transparently select project teams which ensure
both quality delivery and development of your
people
• You regularly assess the overall health of the
discipline team, identifying gaps and solutions
• You act as the resourcing and technical lead for your
discipline
• You provide unbiased and fair input for salary
decisions when requested by your line manager
• You provide leadership and motivation to your team
• You provide the right balance of direction and
freedom to your team
• You identify and implement initiatives to maximize
employee engagement
• You drive the HS&W culture of the business within
your discipline
• You support a culture of collaboration within your
team - collaborating both with regional and other
GEC teams
• You engage with key technical colleagues in the
region to create opportunities for GEC involvement
in projects
• You manage risks and resolve issues proactively to
maintain a strong reputation for the GEC
• You are aware of the regional business plan targets
for your team, and you communicate and monitor
these appropriately
• You provide direction to colleagues who are
coordinating the training requirements for your
discipline
• You have a deep understanding of future trends and
technologies
• You ensure best practices on sustainable
development are shared across all your team’s
projects
• You play a role in forming the strategy for your
business line
LEVEL 9
Leading: You are a leader in the business, you play a
major role in the growth of the GEC in all respects -
focus and performance, people and culture, innovation
and growth. You would typically be leading a collection
of teams supporting multiple regions, or multiple
service lines to one region (this might be 40-100
colleagues). You must be highly recognized in the
regions and actively influence the growth of the
business
• You operate partly outside of the project
environment to support professional leadership in
your discipline
• You motivate your team to explore new digital
technologies and create opportunities to implement
these
• You provide direction to colleagues who are
managing very large or complex projects
• You continuously improve safety in our projects,
leveraging new technology to minimize risk
• You create clear roles and responsibilities, and make
your team take ownership of achieving 100% quality
(processes / training / checklists)
• You take ultimate responsibility for the financial and
quality performance of projects at a discipline level,
creating a culture of ownership and accountability
• You play a role in assessing the performance and
health of the business line, identifying gaps / issues
in performance and behaviors and associated
improvement initiatives
• You coordinate the wider workload with the region
and proactively identify future recruitment needs
• You provide unbiased and fair input for salary
decisions
• You provide leadership and motivation to your team
through frequent and transparent communication
• You are a great people manager who creates
freedom and ownership for those reporting to you
• You actively involve in discipline and organizational
initiatives that are aimed for betterment of
organization and people
• You drive the HS&W culture of the business within
your discipline
• You liaise regularly with your peers within your
business line and organization to ensure best
practice is implemented
• You build strong networks in the GECs and the
region; you are a role model for the One Team
approach
• You engage with regional discipline leadership to
create opportunities for GEC involvement in projects
• You contribute to the regional business planning
process
• You ensure training plans consider not only today’s
requirements, but those of the future
• You have a deep understanding of future trends and
technologies, and structure your team accordingly
• You drive engagement of our people with the Arcadis
mission, values and strategy; and collaboratively
create action plans to implement these in your
discipline
• You play a major role in forming the strategy for your
business line
LEVEL 10
Directing: You are a senior leader in the business, you
bring your wealth of experience and leadership acumen
to define the vision, strategy, culture and growth in the
Arcadis GECs. You would typically take responsibility of
teams exceeding 100 colleagues. You must be highly
recognized in the regions and be actively defining the
growth of the business
• You operate largely outside of the project
environment, or directly manage external client
relationships
• You mentor other leaders to prepare their teams for
the technologies of tomorrow
• You are recognized by the regions and their clients as
the co-technical leader for your discipline
• You drive best practice and innovations and you
make others responsible for achieving safety by
design requirements
• You take ultimate responsibility for finances and
quality delivery for multiple disciplines and regions,
creating a culture of ownership and accountability
• You work with your team leaders to create
actions plans to drive the strategy, and monitor
implementation
• You take decisions on organizational structure within
your area, ensuring the right individuals are placed at
the relevant levels
• You carry out SWOT analysis of the business
discipline on a regular basis while engaging team
members at the right levels
• You are responsible for recruitment targets, salary
decisions, GEC headcount and capital budgets
• You manage the budget for your discipline and
provide guidance in taking financial decisions while
being fully accountable for the spend
• You foster an open and People First culture; your
leaders are approachable, transparent, respectful
and caring
• You are a great leader, who mentors and creates the
leaders of the future
• You create, drive, approve initiatives that are aimed
for the betterment of our business and our people
• You drive the HS&W culture of the business within
your sector
• You liaise regularly with your peers at a leadership
level to ensure the best practice approach is
implemented
• You build extensive networks at a leadership level in
the business; you define the One Team approach
• You engage with leadership in existing and new
regions and business lines to drive growth in the GEC
• You contribute to the regional business planning
process and GEC budget setting
• You oversee training across your sector, making sure
all teams consider not only today’s needs but those
of the future
• You mentor your team leaders to develop the people
and skills that Arcadis will need in the future
• You create the strategy for your sector in the GEC,
collaboratively engaging with your teams and team
leaders to develop this
• You form the GEC strategy for your business line
and play a key role in formulating GEC strategy in all
areas of operation
Career Framework 5
ARCHITECTURE & DESIGN
LEVEL 4
OVERVIEW OF THE ROLE
Developing: You are learning about the industry and developing
some of the skills you require in order to contribute.  You work on
straightforward tasks with extensive support
FOCUS AND PERFORMANCE
Client success / We • You start to acquire basic knowledge of the key principles
always bring our associated with the relevant technical discipline
best • You have basic knowledge in research and data gathering needed
to meet project objectives
• You support smaller under direct supervision and guidance of more
experienced team members within well defined limits
• You help identify information sources and collect relevant data to
support successful project delivery
Integrity / We • You are starting to develop time management skills
deliver on our • You check your own work to ensure that it meets specified
promises standards before it is checked by others and you actively seek
feedback for your work
• You possess a basic understanding of the GEC Management
System requirements on your projects (Deliver to Results)
• You help in supporting the successful delivery of projects by
accomplishing simple tasks
PEOPLE AND CULTURE
People first / We • You are starting to develop behaviors in accordance with the
value each other Arcadis values and behaviors
• You have a basic understanding of the Arcadis Health, Safety &
Welfare (HS&W) principles and safe design processes
• You are starting to develop good interpersonal and communication
skills
• You are starting to develop and maintain technical knowledge to
ensure ongoing personal effectiveness
Collaboration / We • You have a basic knowledge of Arcadis’ specified standards and
work as one team guidelines and the architecture industry in general
• You are developing an awareness and understanding of the
importance of teamwork in the successful delivery of projects
• You are starting to show interest in developing your technical
excellence by undertaking a well structured training program and
through a “learning by doing” method
INNOVATION AND GROWTH
Sustainability / We • You proactively undertake self-learning using in-house and web-
dare to shape our based materials to develop your technical skills
future • You have a basic awareness of sustainable development principles
LEVEL 5
Supporting: You assimilate the skills required for the industry. You
work on straightforward tasks under appropriate supervision to
provide support in the successful delivery of projects
• You start to develop a good knowledge of the key principles
associated with your technical discipline
• You have good research, data gathering and analysis skills needed
to meet project objectives
• You support smaller, less complex projects or elements of larger
less complex tasks and undertake a development role under direct
supervision and guidance of more experienced team members
within well defined limits
• You identify information sources and collect relevant data to
support the successful delivery of the project
• You have good time management skills and are able to finish tasks
within the agreed deadline
• You check and review your own work to ensure that it meets
specified standards and you add value to the tasks you have been
assigned
• You have a good understanding of the GEC Management System
requirements on your projects (Deliver to Results)
• You act as a team contributor supporting the successful delivery of
projects
• You work according to the Arcadis values and behaviors
• You have a good understanding of the Arcadis HS&W principles and
safe design processes
• You have developed good interpersonal and communication skills
• You have a developed technical knowledge to ensure ongoing
personal effectiveness
• You have a good knowledge of Arcadis’ specified standards,
guidelines and work processes in relation to the architecture
industry
• You understand the importance of teamwork in the successful
delivery of projects
• You closely work with a senior team member to develop technical
excellence within a structured training program
• You proactively undertake self-learning using in-house and web-
based materials and attend appropriate trainings to develop your
technical skills
• You understand sustainable development principles and how these
can help increase efficiency of Arcadis services
LEVEL 6
Guiding: You are growing in confidence and able to produce quality
outputs from less complex tasks with considerably less supervision,
while coaching others on straightforward tasks
• You have an advanced knowledge of the key principles associated
with the relevant technical discipline
• You have advanced research, data gathering and analysis skills
needed to meet project objectives
• You are assigned to support larger, less complex tasks and provide
design guidance to other team members
• You work as a team contributor, supporting the collection and
analysis of data and development of design solutions that meet
project objectives
• You have excellent time management skills and are able to finish
tasks within the given deadline producing a high quality work
• You consistently check and verify that quality requirements have
been achieved and deliver high quality work with added value
• You share your knowledge and awareness of the GEC Management
System requirements on your projects
• You act as a team contributor, completing allocated activities to
meet budget, timeframe and quality objectives
• You possess and act in accordance with the Arcadis values and
behaviors
• You have advanced knowledge of HS&W principles and safe design
processes
• You have advanced skills in communication and you have
confidence in providing solutions to issues
• You have an advanced technical knowledge to ensure ongoing
personal effectiveness
• You start to develop task management capabilities
• You have a broad understanding of the Arcadis business and work
processes in relation to the architecture industry
• You collaborate with other disciplines to ensure the successful
project delivery
• You work with a mentor to develop technical excellence within a
structured training program
• You keep up to date with the latest developments and technologies
and implement these in projects
• You have a broad understanding of how the work and projects
being done contribute to sustainable development
LEVEL 7
Managing: A key management role having multiple management
responsibilities, overseeing the work, making a direct contribution
to the resolution of issues encountered to ensure successful project
delivery and contributing to the development of multiple colleagues
working on complex projects in a single discipline
• You ensure your team members have the appropriate knowledge
and understanding of the key principles associated with the
relevant technical discipline
• You manage the processing and analysis of the data collected
needed to meet project objectives
• You provide a controlling technical role for a single discipline on
smaller and/or less complex tasks or elements of larger tasks and
monitor the performance of team members
• You proactively work with internal stakeholders to ensure
maximum internal stakeholder satisfaction
• You plan assigned work to ensure timely delivery and effective
utilization of resources
• You review work and drive the culture of checking and
accountability in the team, including interdisciplinary checks
• You implement the GEC Management System requirements on
your projects
• You act as a team contributor, completing allocated activities to
meet budget, timeframe and quality objectives and meeting or
exceeding expectations
• You encourage the team members to work and behave in
accordance with the Arcadis values and behaviors
• You manage the planning and delivery of work in accordance with
the Arcadis HS&W Principles
• You have excellent interpersonal and communication skills where
you liaise with Task Managers within the GEC to ensure effective
communication on project matters
• You identify the needs of your team members helping them to
create development plans for their personal effectiveness
• You have effective task management skills, delegating tasks to
junior team members to efficiently meet project deadlines
• You have an in depth understanding of the Arcadis business and
regional services
• You develop and maintain a good understanding of the Arcadis
services and the industry sector
• You guide and provide technical advice to junior team members,
to support them in their delivery of the project and in their
professional development
• You upskill yourself and encourage your team to seek out new
technologies and implement these in projects
• You understand sustainable development principles and seek
opportunities to implement them on your tasks
Career Framework 6
ARCHITECTURE & DESIGN
LEVEL 8 LEVEL 9 LEVEL 10
OVERVIEW OF THE ROLE
Driving: An entry-level leadership role assigned to lead a large discipline team or oversee Leading: You are a leader in the business, playing a major role in the growth of the GEC in all Directing: You are a senior leader in the business, you bring your wealth of experience and
multiple projects or one very large complex project. Alternatively, you may directly manage respects - focus and performance, people and culture, innovation and growth. You typically leadership acumen to define the vision, strategy, culture and growth in the Arcadis GECs. You
external client relationships. You must be highly recognized in the regions lead a collection of teams supporting multiple regions, or multiple service lines to one typically take responsibility of large teams in a single discipline. You must be a role model
region. You must be highly recognized in the regions and actively influence the growth of the and highly respected in the regions and be actively defining the growth of the business,
business championing the different processes
FOCUS AND PERFORMANCE
Client success / We • You demonstrate appropriate professional standards, recognizing obligations to the • You have advanced expertise within the professional discipline, recognized by peers within • You have a recognized expertise in a professional discipline
always bring our profession, society and the environment the GEC and Region • You take a leadership role with the delivery team, providing direction and leading by
best • You drive the data collection, analysis, and processing of solutions needed to meet project • You lead the project completion, from data gathering to processing of solutions, and ensure example where appropriate
objectives that it meets project objectives • You provide professional leadership on the delivery of complex tasks / large size
• You guide the project team members on medium size and / or moderately complex tasks in • You directly manage the people, planning, organization and delivery of large size or multidisciplinary projects ensuring effective management, good communication and
a single discipline and provide alternative solutions when appropriate complex projects in a single discipline or medium size, moderately complex multidisciplinary collaboration between Arcadis colleagues, meeting financial, quality, timeframe and HS&W
• You develop and propose potential solutions to meet or exceed expectations to ensure projects objectives
maximum internal stakeholder satisfaction • You demonstrate sound judgment on issues in relation to your own area of responsibility • You cultivate insights and solutions, and innovate our service offering across Arcadis GECs
and you are accountable for outcomes
Integrity / We • You oversee projects ensuring work is allocated appropriately and resources are fully • You manage the delivery of projects to meet time, quality, budgetary and HS&W targets • You take ultimate responsibility for the financial and quality performance of projects at a
deliver on our utilized • You are accountable for the quality of the projects delivered by your team to ensure they discipline level, creating a culture of ownership and accountability
promises • You review and quality assure the work of other team members prior to delivery to ensure it meet the requirements • You support the Regional office in the production of high quality winning pursuits
meets the requirements • You manage the production of deliverables in accordance with the GEC Management • You lead exceptional outcomes through service excellence across multiple, complex
• You implement the GEC Management System requirements on your projects, identifying System to ensure that these meet or exceed expectations capability areas in challenging environments
improvements, where appropriate • You develop and review budgets for GEC elements of a project • You manage all aspects of the regional office relationship and operate within the budget
• You manage the delivery of elements of larger tasks to meet time, quality, budgetary and producing high quality of work to ensure maximum regional office satisfaction
HS&W targets
PEOPLE AND CULTURE
People first / We • You drive the team members to work and behave in accordance with Arcadis values and • You drive people engagement in line with Arcadis’ mission, values, behaviors, and strategy • You promote both the regional and global culture of the business
value each other behaviors • You lead the promotion of the Arcadis HS&W culture of the business within your discipline • You role model the Arcadis HS&W Principles with a robust understanding of safe design
• You drive the Arcadis HS&W culture of the business within your team • You have effective working relationships with the Task Managers within the region and processes
• You have effective working relationships with the Task Managers in the regions to ensure Project Directors and ensure effective communication of progress, changes and resolution • You have highly effective interpersonal skills to manage diversity issues, and you have well-
effective communication of progress, changes and the resolution of issues of issues developed communication skills to effectively engage with Senior Leadership
• You take responsibility and accountability for your own performance, coaching and • You select, lead, and develop your team ensuring they deliver the tasks by providing the • You foster an open culture, mentor, and create the next generation of leaders
providing feedback to junior team members necessary training and equipping them with the necessary skills • You are a role model for effective delegation
• You have highly effective task management skills, creating a supportive environment within • You drive your team members to have the freedom to accomplish the tasks and be • You champion the continuous improvement and integration of “Safety in Design”
your team accountable of their own deliverables
Collaboration / We • You have a complete understanding of the range of services delivered by your partner • You have a broad understanding of the business benefits derived from Global Design, • You have an in-depth understanding of the business benefits derived from Global Design,
work as one team region, while demonstrating the flexibility to work across regions of Arcadis’ key financial metrics and the implications on the successful operation of the Arcadis’ key financial metrics and the implications on the successful operation of the
• You further develop and maintain a good understanding of Arcadis’ services and the business business
industry sector to facilitate personal networking and to consolidate personal and company • You build strong working relationships with other teams, technical disciplines and Arcadis • You maintain strong working relationships with other teams, technical disciplines, Arcadis
credibility in the industry lead offices to foster cooperation regional offices, other GECs and external organizations to foster cooperation and to identify
• You coach junior team members to support their professional development • You lead, coach and provide technical advice to team members to support their professional trade-up opportunities
• You proactively collaborate with other GECs development • You lead, mentor, provide direction and technical advice to team members, to support their
• You work collaboratively with other disciplines to ensure the integrity of the overall design • You build relationships with Senior Regional colleagues and colleagues in other GECs to professional development
and to resolve complex technical issues identify and realize business opportunities and ensure that Arcadis’ commercial objectives • You maintain strong working relationships with senior colleagues across in the GECs and
are met or exceeded regional offices and understand the wider company perspectives
• You champion and pursue opportunities to increase collaboration across the GEC and with
the Regions
• You actively promote the involvement and inclusion of Arcadis’ GECs, ensuring that
Regional Office colleagues understand the benefits of their utilization as team resources
working as One Team
INNOVATION AND GROWTH
Sustainability / We • You maintain and extend a sound theoretical approach to the application of technology in • You have a deep understanding of future trends and technologies, and structure your team • You are up to date with developments in the industry sector and with technical and
dare to shape our design practice and are able to contribute to continuous improvement accordingly legislative developments and seek out opportunities to develop a strong professional
future • You innovate to ensure your projects contribute to sustainable development and quality of • You are a role model for sustainable development best practices profile at a national level
life • You engage with new technologies and future trends and encourage others to implement • You champion sustainable development best practices
• You can identify opportunities for Arcadis process improvements that improve quality and / innovations • You show initiative and original thinking in the adoption of business practices, including
or efficiency new business opportunities and improved processes to enhance efficiency

Career Framework 7
COST MANAGEMENT
LEVEL 4
OVERVIEW OF THE ROLE
Developing: You are learning about the industry, and developing
some of the skills you require in order to contribute. You work on
straightforward tasks with extensive support
FOCUS AND PERFORMANCE
Client success / We • You support smaller, less complex tasks under direct supervision
and guidance of more experienced team members within well
always bring our defined limits
best • You have a basic knowledge of research, data collection,
benchmarking, and analytic skills needed to contribute and to
support sound internal decision-making
• You resolve operational day-to-day queries and requests, ensuring
an efficient and high-quality service is extended to internal
stakeholders
Integrity / We • You are starting to develop time management skills
• You check your own work before being reviewed by others and you
deliver on our actively seek feedback for your work
promises • You are starting to acquire a basic knowledge of the GEC
Management System requirements
PEOPLE AND CULTURE
People first / We • You demonstrate an understanding of the Arcadis values and
behaviors
value each other • You have a basic understanding of Arcadis’ Health, Safety and
Welfare (HS&W) principles
• You are starting to develop good interpersonal and communication
skills
• You are starting to develop and maintain technical knowledge to
ensure ongoing personal effectiveness
Collaboration / We • You have a basic knowledge of Arcadis’ business standards and
guidelines
work as one team • You are developing an awareness and understanding of your
contribution and the importance of teamwork in successful project
delivery
• You are starting to show interest in developing your technical
excellence by undertaking a well structured training program and
through a “learning by doing” method
INNOVATION AND GROWTH
Sustainability / We • You proactively undertake self-learning using in-house and web-
based materials to develop your technical skills
dare to shape our • You have a basic awareness of sustainable development principles
future • You show interest in attending training for professional
development, innovation and growth
LEVEL 5
Supporting:  You are starting to acquire the skills required for the
industry. You work on straightforward tasks under appropriate
supervision to provide support for successful project delivery
• You support smaller, less complex projects or elements of larger,
less complex tasks and undertake a development role under
the direct supervision and guidance of more experienced team
members within well defined limits
• You provide advice on simple queries to internal or external
stakeholders, escalating more complex matters to senior team
members when required, ensuring efficient and high-quality
provision of information
• You work independently from broad instructions ensuring an
efficient and high-quality service is extended to internal and
external stakeholders
• You apply practical methods and expertise to solve problems in a
timely and accurate manner, to effectively support the operational
need of the business
• You monitor processes, share knowledge and provide feedback
on existing procedures in order to identify opportunities for the
improvement of processes and systems
• You demonstrate good time management skills by successfully
completing assigned tasks within allotted time frames
• You check and review your own work to ensure that it meets
specified standards and you add value to the tasks you have been
assigned
• You are extending your awareness of GEC Management System
requirements
• You have a good understanding of the risk and compliance
principles, taking standard corrective action or reporting unsafe
or inappropriate situations in order to ensure the delivery of
assignments are not adversely impacted
• You understand the Arcadis values and behaviors and start to act
as appropriate
• You have a good understanding of Arcadis’ HS&W principles
• You have developed good interpersonal and communication skills
• You commit to receiving on-the-job technical training by
performing tasks under the direct supervision of more experienced
team members within well defined limits
• You have a good knowledge of Arcadis’ business standards and
guidelines
• You have a good understanding of the importance of teamwork in
successful project delivery
• You work closely with more senior team members to develop
technical excellence within a structured training program
• You proactively undertake self-learning using in-house and web-
based materials and attend appropriate trainings to develop your
technical skills
• You understand sustainable development principles and how they
can help increase the efficiency of Arcadis services
• You are starting to look for innovations and automations needed to
increase efficiency of your work
LEVEL 6A
Contributing: You are growing in confidence and able to produce
quality outputs with considerably less supervision, particularly on
straightforward tasks
• You support larger, less complex tasks and provide guidance to
other junior team members
• You coordinate with Task Managers within the GEC to ensure high-
quality information and effective communication for successful
project delivery
• You work independently and have broad technical knowledge
and practical experience but require direction from a senior team
member on new or unusual areas of work
• You apply technical methods and expertise to complete complex,
professional level tasks, and interpreting established policies to
effectively support the operational needs of the business
• You take a proactive role in evaluating processes, sharing
knowledge, identifying opportunities and providing advice to help
improve processes and systems
• You contribute to a range of assignments by undertaking practical
tasks, and working with senior team members to ensure programs
of work are undertaken and project milestones are met
• You interpret data and prepare supporting documentation, such as
benchmarking and data analytics, schedules, feasibility studies and
cost reports, making straightforward recommendations to support
junior team members in their decision making process
• You have the knowledge of your own area of specialization and you
are developing an understanding of the wider organizational and
program environment
• You have excellent time management skills and are able to finish
tasks within the given deadline, producing high quality work
• You check the work in progress to ensure that it meets budget,
schedule and quality objectives and deliver high quality work with
added value
• You have knowledge of GEC Management System requirements to
support the delivery of the projects (Deliver to Results)
• You have a broad understanding of Arcadis’ risk and compliance
principles, reporting any unsafe situations or wider project risks, to
ensure delivery is not adversely impacted
• You possess knowledge of and act in accordance with the Arcadis
values and behaviors
• You have a broad understanding of Arcadis’ HS&W principles
• You have advanced skills in communication, both verbal and written
and you have confidence in providing solutions to issues
• You have developed technical knowledge to ensure ongoing
personal effectiveness
• You are starting to develop task management capabilities
• You assist senior team members to resolve stakeholder issues
by flagging issues as soon as they are encountered to ensure
standards of delivery meet defined objectives
You have a broad understanding of Arcadis’ business standards and
guidelines
You have a broad understanding of the importance of teamwork in
the overall delivery of projects within Arcadis
You work with a senior team member to develop technical excellence
within a structured training program
• You keep up to date with the latest developments and technologies
and implement these in projects
• You have a developing awareness of sustainable development best
practice
• You contribute to the development, innovations and automations
needed to increase efficiency of your work
LEVEL 6B
Guiding: A key development role, you are expected to be working
independently on increasingly complex tasks, while coaching / guiding
others on straightforward tasks. You may also be assigned to lead a
small project team
• You provide a substantial role on smaller, less complex projects or
elements of larger, less complex projects and take ownership of
distinct elements of the tasks / assignments
• You liaise with Task Managers within the GEC to ensure high-quality
information and effective communication for successful project
delivery
• You work independently and have an in-depth technical knowledge
and practical experience but require direction from a senior team
member on new or unusual areas of work
• You apply analytical step and technical methods and expertise
to complete complex, professional level tasks, and interpreting
established policies to effectively support the operational needs of
the business
• You take a proactive role in evaluating processes, transferring
knowledge, identifying opportunities and providing advice to help
improve processes and systems
• You contribute to a range of assignments by undertaking practical
tasks, monitoring and reviewing work undertaken by more junior
colleagues and work with senior colleagues to ensure programs of
work are undertaken and project milestones are met
• You interpret data and prepare supporting documentation such as
benchmarking and data analytics, schedules, feasibility studies and
cost reports, making straightforward recommendations to support
junior and senior colleagues in their decision-making process
• You identify necessary changes to delivery requirements, raise
these to Task Managers to resolve stakeholder issues by flagging
and suggesting appropriate solutions in order to contribute to
client care and ensure ongoing client satisfaction
• You have excellent time management skills and are able to finish
tasks within the given deadline producing high quality work and
with added value
• You consistently check work in progress to ensure that it meets
budget, schedule and quality objectives
• You have a broad knowledge of GEC Management System
requirements to support the delivery of the projects (Deliver to
Results)
• You understand and comply with business risks and present any
project concerns to senior managers to ensure the projects are not
adversely impacted
• You possess knowledge of and act in accordance with the Arcadis
values and behaviors
• You have a broad understanding of Arcadis’ HS&W principles
• You have advanced skills in communication and you have
confidence in providing solutions to issues
• You have a highly developed technical knowledge to ensure
ongoing personal effectiveness
• You have developed task management capabilities
• You assist senior team members to resolve stakeholder issues by
flagging issues as soon as they are encountered and suggesting
appropriate solutions to ensure standards of delivery meet defined
objectives
• You have a deeper understanding of the services delivered by
Arcadis and the industry sector
• You have an understanding of the contribution that GEC teams
make to the overall delivery of projects within Arcadis
• You work with a mentor to develop technical excellence within a
structured training program
• You keep abreast of the latest developments and technologies and
implement these in projects
• You have developed awareness of sustainable development best
practice
• You consistently contribute to the development, innovations and
automations needed to increase efficiency of your work
Career Framework 8
COST MANAGEMENT
LEVEL 7A
OVERVIEW OF THE ROLE
Managing: You are expected to have multiple
management responsibilities, overseeing the work and
/ or development of multiple colleagues working on
complex projects in a single discipline
FOCUS AND PERFORMANCE
Client success / We • You manage small to medium scale assignments,
always bring our ensuring the delivery of the required scope of work
within set deadlines
best • You ensure your team members have the
appropriate knowledge and understanding of the
principles associated with your own area of discipline
• You work independently within budget, monitor
and review project costs and variances on small to
medium projects
• You provide assistance to Arcadis’ regional offices
articulating necessary changes to task requirements
and assisting with the quantification of the impact
on schedule and resources
• You analyze and review data to collate trends,
provide advice and make recommendations to
support project decision-making
• You contribute to a range of assignments by
managing and preparing practical tasks, monitoring
and reviewing work undertaken by more junior team
members and working with other Task Managers to
ensure program of work are completed and project
milestones are met
• You use your own knowledge and experience to
review and analyze existing processes and policies
and share knowledge
• You exercise sound independent judgement and take
responsibility
• You communicate with team members to ensure
that they understand, and become engaged with,
the delivery strategy, brief and project requirements
when appointed to a Task Manager role
Integrity / We • You plan for effective task implementation, manage
deliver on our the planning and organization of tasks, people and
resources to meet deadlines
promises • You manage quality assurance and feedback
from Arcadis’ regional offices, ensuring effective
communication of any project changes
• You ensure compliance with GEC Management
System requirements to support the delivery of the
projects (Deliver to Results)
• You are accountable for quality-assured outputs that
meet or exceed expectations
• You undertake verification of elements of work with
moderate complexity
LEVEL 7B
Controlling: A key management role, you are expected
to have multiple management responsibilities,
overseeing and contributing to the development
of multiple staff working on complex projects in a
single discipline. You make a direct contribution to the
resolution of issues encountered to ensure successful
project delivery, and proactively put in place measures
to prevent and control issues before they arise
• You manage large scale tasks assignments, ensuring
the delivery of the required scope within set
deadlines
• You equip your team members with the appropriate
knowledge and understanding of the principles
associated with your own area of discipline
• You work independently within budget, to monitor
and review project costs and variances on medium to
large projects
• You provide support to Arcadis’ regional offices
articulating necessary changes to task requirements
and assisting with the quantification of the impact
on schedule and resources
• You analyze and review data to collate trends,
provide advice and make recommendations to
support project decision-making
• You contribute to a range of assignments by
managing and preparing practical tasks, monitoring
and reviewing work undertaken by more junior and
senior team members and working with other Task
Managers to ensure programs of work are completed
and project milestones are met
• You use your own knowledge and experience to
review and analyze existing processes and policies,
share knowledge and take an active role in service
improvement and innovation
• You exercise sound, holistic, independent judgement
and take responsibility and accountability for your
own performance and that of junior team members
• You manage and ensure that team members
understand, and become engaged with, the delivery
strategy, brief and project requirements when
appointed to a Task Manager role
• You ensure effective task implementation,
organization of people and resources to meet
deadlines
• You follow through action plans on the feedback
from Arcadis’ regional offices and ensure effective
communication of any project changes
• You manage compliance with GEC Management
System requirements to support the delivery of the
projects (Deliver to Results)
• You manage quality-assured outputs to meet or
exceed expectations
• You undertake verification of elements of work with
significant complexity
LEVEL 8
Driving: An entry-level leadership role assigned to lead
a large discipline team or oversee multiple projects or
one very large complex project. Alternatively, you may
directly manage external client relationships. You must
be highly recognized in the regions
• You drive the project team members on medium
size and / or moderately complex tasks in a single
discipline and provide alternative solutions when
appropriate
• You provide specialist technical advice to team
members on issues and demonstrate appropriate
professional standards, driving successful project
delivery that meets the agreed deadlines
• You provide estimates for budget and schedule, and
oversee technical resources to meet requirements on
large, complex projects
• You drive project performance, service delivery and
outcomes, and undertake reviews, to ensure delivery
is above expectation
• You analyze and review data and documents to
collate key themes and trends, using knowledge
to review and assess analysis and provide
recommendations to support project decision-
making
• You contribute to a range of assignments by
identifying, reviewing and selecting techniques,
procedures and methods to undertake tasks,
ensuring program of work are completed and project
milestones are met
• You use your knowledge and experience of industry
best practice to support the development of systems
and processes
• You exercise sound holistic independent judgement
and take responsibility and accountability for your
own performance and that of junior and senior team
members
• You drive engagement of team members with task
delivery strategy and client specific requirements of
the Task Manager role
• You oversee an agreed scope of work and the
operational workload of a team ensuring work is
allocated appropriately and resources are fully
utilized
• You manage the production and quality of project
delivery and associated documentation and reports
to ensure that they meet or exceed expectations
• You implement the GEC Management System
requirements on your projects (Deliver to Results),
identifying improvements, where appropriate
• You manage performance, service delivery and
technical and commercial outcomes and undertake
reviews to ensure delivery is above expectation
• You ensure that effective financial and management
controls are in place and deployed to enable
monitoring, modification and forecasting of GEC
tasks, as appropriate
• You manage the acquisition, deployment and
management of resources for the task and for the
team to ensure optimal resource allocation, when
appropriate
LEVEL 9
Leading: You are a leader in the business, playing a
major role in the growth of the GEC in all respects -
focus and performance, people and culture, innovation
and growth.  You typically lead a collection of teams
supporting multiple regions, or multiple service lines
to one region. You must be highly recognized in the
regions and actively influence the growth of the
business
• You act as a lead technical expert, providing
technical advice and solutions to internal colleagues
in order to support successful project delivery
• You have advanced expertise within the professional
discipline, recognized by peers within the GEC and
Region
• You use logical knowledge of statutory and
commercial frameworks within own area of
responsibility
• You select, lead and develop the task delivery team
to ensure they have the necessary skills to deliver
assigned tasks, they understand and are engaged
with the project strategy, brief and client specific
requirements
• You analyze and compile complex data and
documents, using knowledge to review and assess
analysis and provide recommendations to contribute
to project decision-making
• You contribute to complex assignments by
identifying, reviewing and selecting techniques,
procedures and methods to undertake tasks
ensuring programs of work are completed and
project milestones are met
• You use sound knowledge and experience combined
with research of industry best practice to analyse
existing processes and policies and implement
innovation
• You exercise sound, holistic, independent judgement
and take responsibility and accountability for
your own performance and that of the team, by
proactively managing all relationships in Arcadis’
GECs and regional offices to ensure maximum
satisfaction with the project delivery team
• You maintain strong working relationship with senior
colleagues in the GECs and regional offices and
understand the wider company perspective
• You lead the delivery of tasks in accordance with
GEC Management Systems to meet time, cost and
quality standards
• You lead and manage projects from inception to
completion, manage teams and resources to ensure
delivery standards meet expectations
• You manage the production of deliverables in
accordance with the GEC Management System to
ensure that these meet or exceed expectations
• You drive performance, service delivery, outcomes
and undertake reviews, ensuring delivery is above
expectation. You also lead the interdisciplinary
reviews of deliverables
• You ensure that effective financial and management
controls are in place and deployed to enable
monitoring, modification and forecasting by the
regional office, as appropriate
• You monitor and review the performance and
behavior of all team members, including educating
and influencing others, and take action to ensure
compliance with the organizational policies and
codes of conduct across the entire project
LEVEL 10
Directing: You are a senior leader in the business, you
bring your wealth of experience and leadership acumen
to define the vision, strategy, culture and growth of
the Arcadis GECs.  You typically take responsibility of
large teams in single or multiple disciplines. You must
be a role model and highly respected in the regions
and be actively defining the growth of the business,
championing innovative processes
• You act as a key technical expert, providing strategic
advice to other senior managers, in order to support
successful project delivery
• You are a recognized expert in a professional
discipline
• You take a leadership role with the team, providing
direction and leading by example
• You take technical line management responsibility
for the development and performance management
of team members to support the delivery of Arcadis’
business objectives
• You analyze and review complex information from
a range of sources and oversee recommendations
provided by other specialists, in order to improve the
long-term performance of service
• You provide input into specific aspects of individual
bids to support the production of high quality
winning pursuits
• You champion the involvement and inclusion of
GECs as an integral part of Arcadis’ Global resources
ensuring that local colleagues understand the
benefits of being part of the team
• You manage the overall business relationship with
senior colleagues in regional offices to identify and
resolve issues, to identify business opportunities
to improve the cost management offering and to
influence their decision making and deliver client
satisfaction
• You manage and build strong working relationships
with senior stakeholders and regional office
colleagues, in order to ensure satisfaction, develop
and create new business opportunities
• You direct the delivery of project tasks to time,
meeting both quality and budgetary targets, whilst
striving to exceed expectations through an effective
review process
• You approve and sign off deliverables taking
accountability for the quality of work completed by
the team
• You lead exceptional outcomes through service
excellence across multiple, complex capability areas
in challenging environments, in accordance with the
GEC Management System
• You provide direction for the business, undertaking
technical reviews for complex and/or major projects,
ensuring successful project delivery and compliance
with contracts in terms of project delivery
parameters and scope of service
• You are responsible for the financial performance of
the projects to ensure profit and budgetary targets
are met and best value outcomes are achieved
• You lead, motivate and manage a team of technical
specialists, setting objectives, reviewing performance
and developing skills to ensure the provision of an
efficient service to projects
Career Framework 9
COST MANAGEMENT
LEVEL 7A
PEOPLE AND CULTURE
People first / We • You encourage junior team members to work and
value each other behave in accordance with the Arcadis values and
behaviors
• You promote Arcadis’ HS&W principles during the
planning and delivery of work and have a sound
knowledge of safety legislation, hazards and safe
systems of work
• You have excellent interpersonal and communication
skills where you liaise with Task Managers within the
GEC to ensure effective communication on project
matters
• You identify the limits of both your personal
knowledge and skills, and the limits of the team’s skill
and knowledge and help them create development
plans for their personal effectiveness
• You have effective task management skills,
delegating tasks to junior team members to
efficiently meet project deadlines
• You support a senior team member to ensure
successful project delivery and provide
management / technical advice to junior team
members
Collaboration / We • You have an in depth understanding of Arcadis’
work as one team business and regional services, and the industry
sector, to facilitate personal networking and to
consolidate personal credibility in the company
• You provide specialist technical advice and guidance
within your area, support others with queries and
actively share knowledge with colleagues
• You monitor the performance of team members
identifying and ensuring the resolution of any issues
INNOVATION AND GROWTH
Sustainability / We • You upskill yourself and encourage your team to
dare to shape our seek out new technologies and implement these in
projects
future • You manage activities that contribute to sustainable
development
• You proactively identify efficiency issues and propose
innovations and automations
LEVEL 7B
• You encourage junior and senior team members to
work and behave in accordance with the Arcadis
values and behaviors
• You advocate Arcadis’ HS&W principles during the
planning and delivery of work and have a sound
knowledge of safety legislation, hazards and safe
systems of work
• You have an excellent interpersonal and
communication skills where you liaise with Task
Managers within the GEC to ensure effective
communication on project matters
• You manage the limits of both your personal
knowledge and skills, and the limits of your team’s
skills, and oversee the development plans to ensure
personal effectiveness
• You have effective task management skills,
delegating tasks to junior and senior team members
to efficiently meet project deadlines
• You support the Team Manager in the management
of the business unit to ensure successful project
delivery and provide management / technical advice
to junior team members / team leaders
• You have an in-depth understanding of the Arcadis
business and regional services and are aware of key
areas of collaboration for your area of work
• You provide specialist technical advice and
guidance within your area of work, support others
with queries and actively share knowledge with
colleagues and provide a high level of service to
regional colleagues
• You oversee the performance of team members
identifying and ensuring the resolution of any issues
• You upskill yourself, manage a digital initiative and
encourage your team to seek out new technologies
and implement these in projects
• You manage activities that contribute to sustainable
development
• You proactively identify efficiency issues and
implement innovations and automations
LEVEL 8
• You drive your team members to work and behave in
accordance with Arcadis’ values and behaviors
• You drive Arcadis’ HS&W principles during the
planning and delivery of work and have sound
knowledge of safety legislation, hazards and safe
systems of work
• You have excellent interpersonal and communication
skills, where you liaise with the Task Managers in
the regions to ensure effective communication on
project matters
• You manage and take accountability for your own
performance and behaviors, coaching and providing
feedback to team members
• You have highly effective task management skills,
creating a supportive environment within your team
• You drive teams and develop team members to
meet changing technical needs. You provide advice
to colleagues on risk management, compliance and
associated behaviors, to ensure adherence to Arcadis’
risk and compliance processes
• You have complete understanding of the services
delivered by Arcadis and are aware of collaboration
for your area of work while having demonstrated
flexibility to work across regions
• You work collaboratively with other design disciplines
to ensure the integration of the overall deliverable
• You work with a mentor to develop leadership
excellence
• You maintain and extend a sound theoretical
approach to the application of technology in cost
and commercial practice and are able to contribute
to continuous improvement
• You encourage team members to attend activities
that contribute to sustainable development
• You identify opportunities especially in digital, to
improve the quality and / or efficiency of Arcadis’
processes
LEVEL 9
• You drive engagement in line with the Arcadis
mission, values, behaviors, and strategy
• You manage and lead continuous improvement in
HS&W within your own area of responsibility
• You have effective working relationships with the
Task Managers within the GEC and the Regions,
and ensure effective communication of progress,
changes and resolution of issues
• You have people management and leadership skills
including the ability to motivate others especially
those who are working towards higher professional
status
• You lead your team members to have the freedom
to accomplish the tasks and be accountable of their
own deliverables
• You lead teams and provide guidance to the team
members to meet the changing technical and
managerial needs toward innovation and growth.
You demonstrate appropriate professional standards,
recognizing obligations to society, the profession and
the environment and exercise responsibilities in an
ethical manner
• You have a broad understanding of the business
benefits derived from Global Design and Arcadis’
financial metrics prompting you to improve services
and drive innovation to increase team contribution
needed for the successful operation of the business
• You develop strong, partnering relationships with
members in regional offices to identify and resolve
issues, to identify business opportunities and
establish protocols for cross-GEC collaboration to
improve the services being offered
• You coach and mentor more junior and senior team
members for emerging leadership skills
• You have a deep understanding of future trends and
technologies, and structure your team accordingly
• You lead team members to attend activities that
contribute to sustainable development
• You lead continuous improvement in sustainable
development and innovation through quality
management
LEVEL 10
• You promote both the regional and global culture of
the business
• You role model Arcadis’ HS&W principles with a
robust understanding of safe design processes
• You have highly developed, effective interpersonal
skills to manage diversity issues, and you are able to
communicate new concepts and ideas competently
and with confidence to technical and non-technical
colleagues
• You champion the culture of the business and
manage diversity issues. You promote both
the regional and global culture of the business’
respected countries
• You are a role model for effective delegation
• You take a leadership role with the project delivery
team, providing direction and leading by example.
You support the development of Arcadis’ capability in
the discipline and build and maintain a professional
reputation as an individual and for Arcadis
• You have in-depth understanding of the business
benefits derived from Global Design and Arcadis’
key financial metrics and champion the involvement
of the GECs as an integral part of Arcadis’ Global
resources ensuring that local colleagues understand
the benefits of being part of the team
• You champion and pursue opportunities to increase
collaboration within the GEC and with the Regions,
identify and resolve issues, identify business
opportunities to improve the offered service and
influence their decision making and deliver client
satisfaction
• You coach and mentor the next generation of leaders
to support the development of Arcadis’ talent pool
• You are up to date with developments in the
industry sector and with technical and legislative
developments and seek out opportunities to develop
a strong professional profile across Arcadis
• You champion activities that contribute to
sustainable development
• You seek to continuously develop processes and
lead the implementation of new systems, working
to improve services, drive innovation and enhance
project delivery. You encourage innovative and
entrepreneurial thinking amongst team members
Career Framework 10
SPECIALISTS & SCIENTISTS
LEVEL 4 LEVEL 5 LEVEL 6A LEVEL 6B LEVEL 6C
OVERVIEW OF ROLE
Developing: You are learning about the industry, and Supporting: You work on straightforward tasks under Contributing: You are growing in confidence and are Delivering: A key development role, at this sub-level Guiding: A stepping stone into management, at this
developing some of the skills you require in order to appropriate supervision, and are learning more of the able to produce quality outputs with considerably less you are expected to be working independently. You sub-level you are typically managing projects and, in
contribute. You work on straightforward tasks with skills required for the industry supervision, particularly on straightforward tasks typically work on increasingly complex tasks, whilst some cases, you might also be a line manager
extensive support coaching others on straightforward tasks. You may lead
a small project team
FOCUS AND PERFORMANCE
Client success / We • You are becoming familiar with some of the codes • You have a basic understanding of the main codes • You have a good understanding of the main codes • You help others to understand the main codes and • You ensure your task teams have the appropriate
always bring our and standards for your area of work and standards for your area of work and standards for your area of work standards for your area of work understanding and training on codes and standards
• You are undertaking training on one or more key • You are learning to use one or more key design • You are proficient with one or more key design • You are proficient with multiple techniques / • You are proficient with multiple key design
best design or modelling software programs techniques / concepts or design/modelling software techniques / concepts or design/modelling software concepts, design (BIM) and / or modelling / analytics techniques / concepts (BIM) and / or modelling /
• You understand the requirements of each task programs programs software programs analytics software programs
• You follow technical methodologies as advised by • You are aware of why you are doing each task • You are aware of why you are doing each task along • You are aware of the external client's key • You are aware of the external client's requirements
more experienced staff • You can accurately implement technical with its relevance to the entire project requirements and measures of success and ensure your colleagues are focused on these
• You understand that safety is important to our methodologies as advised by more experienced • You give suggestions on how to improve technical • You help to develop technical methodologies, • You develop technical methodologies for your tasks
business colleagues methodologies suggesting improvements to GEC / regional • You actively consider safety in your project /
• You are developing a basic understanding of safe and • You have an understanding of safe and efficient colleagues portfolio work, and encourage others to do the same
efficient processes to complete a task processes to complete a project • You actively consider safety and efficiency in your
project / portfolio work
Integrity / We • You are aware of the GEC Management System • You are aware of the GEC Management System and • You implement the GEC Management System • You implement the GEC Management System • You coach others to implement the GEC
deliver on our • You check your own work ISO requirements for our projects (Deliver to Results) and ISO requirements on your projects (Deliver to and ISO requirements on your projects (Deliver Management System the ISO requirements on your
• You work efficiently on assigned tasks • You check your own work and you actively seek Results) to Results), identifying improvements where projects (Deliver to Results)
promises feedback for your work • You check your own work, and add value to your appropriate • You check the work of others and provide detailed
• You complete your technical tasks within the allotted tasks where appropriate; you actively seek feedback • You consistently deliver high quality work with added feedback and guidance. You actively seed feedback
time frames for your work value, and check others' work on simple tasks from the region
• You plan your work and advise your task manager • You contribute to the development of work-plans or • You develop plans and budgets for small to medium-
on appropriate timescales, and recognize your budgets sized tasks, and monitor progress against these
limitations by saying no or suggesting alternatives, • You recognize your limitations by saying no or • You recognize team limitations by saying no or
where appropriate suggesting alternatives where appropriate suggesting alternatives to your Team Leader where
appropriate
PEOPLE AND CULTURE
People first / We • You communicate effectively with colleagues in the • You communicate effectively with colleagues in the • You proactively share your knowledge and skills with • You train and coach junior colleagues on task • You train and coach junior colleagues, and ensure
value each other GEC GEC, sharing knowledge where appropriate GEC colleagues, for example through knowledge requirements your project teams get all necessary training
• You take responsibility for your own safety and • You take responsibility for your own safety and share sessions • You are developing an awareness of how to • You delegate effectively to junior colleagues
welfare, and you are aware of Arcadis HS&W welfare, and you are aware of Arcadis HS&W • You take responsibility for your own safety and delegate work • You actively implement Arcadis HS&W Principles,
Principles Principles welfare, and you understand Arcadis HS&W • You actively implement Arcadis HS&W Principles recommending improvements where appropriate
Principles
Collaboration / We • You are learning about Arcadis and our industry in • You have a basic understanding of the services • You have a good understanding of the range of • You have a good understanding of the range of • You have a complete understanding of the range of
work as one team general delivered by Arcadis GEC in your area of work services delivered by Arcadis GEC in your area of services delivered by your partner region in your area services delivered by your partner region in your area
• You ask questions to improve your understanding • You proactively ask questions to improve your work of work of work
understanding • You liaise with Task Managers/Team Leaders to • You work collaboratively with other teams in the GEC • You develop effective working relationships with
ensure effective communication on project matters where appropriate other disciplines and senior colleagues in your GEC
• You communicate effectively with staff in the region • You communicate effectively with the region
regarding progress and changes, and contribute to
the resolution of issues
• You help to identify areas for potential skill
expansion in the GEC
INNOVATION AND GROWTH
Sustainability / We • You proactively undertake self-learning using in- • You proactively undertake self-learning using in- • You proactively undertake self-learning using in- • You keep up to date with the latest developments • You keep up to date with the latest developments
dare to shape our house and web-based materials house and web-based materials house and web-based materials and technologies for your area of work and technologies, and find ways to implement these
• You work using defined methodologies and • You implement innovations and automations • You contribute to the development of innovations • You develop innovations and automations to • You proactively identify efficiency issues and
future approaches produced by others and automations increase efficiency on your tasks implement innovations / automations/smart working
• You have a basic awareness of sustainable • You have a basic awareness of sustainable • You understand sustainable development principles • You understand sustainable development principles • You actively seek improvements with regard to
development principles development principles and seek opportunities to implement them on your sustainable development
tasks

Career Framework 11
SPECIALISTS & SCIENTISTS
LEVEL 7
OVERVIEW OF ROLE
Managing: An important management role, at this level you are
expected to have multiple management responsibilities, overseeing
the work and / or development of multiple colleagues working on
complex projects in a single discipline
FOCUS AND PERFORMANCE
Client success / We • You understand the limitations with codes and standards and
always bring our develop solutions from first principles
• You have a strong command of design techniques / concepts, BIM /
best digital / data analytics software, as it applies to your area
• You proactively engage with the region to help them define task
scope and drive the team to deliver the scope
• You develop technical methodologies which add value to the scope
from the region, and guide junior colleagues to do the same
• You engage with regional colleagues regarding safe design
requirements, and proactively flag risks at appropriate levels
Integrity / We • You contribute to the continuous improvements of the GEC
deliver on our Management System within your area of business
• You review work and drive the culture of checking and
promises accountability in the team, including interdisciplinary checks
• You develop plans and budgets for medium-size and / or complex
tasks, and monitor progress against these
• You recognize team limitations by saying no or suggesting
alternatives where appropriate
PEOPLE AND CULTURE
People first / We • You identify training needs and help your team to create
value each other development plans to Grow, Perform and Succeed
• You are a role-model for effective delegation
• You role model behavior for TRACK to 0 and encourage HS&W best
practices within your team
Collaboration / We • You have a complete understanding of the range of services
work as one team delivered by your partner region, and a good knowledge of other
regions in your area of work
• You create opportunities to collaborate with other teams in the
GEC for the benefit of the project
• You resolve issues and create strong relationships with project
colleagues in the regions, evidenced through great feedback
• You help to develop skills in new service areas
INNOVATION AND GROWTH
Sustainability / We • You upskill yourself and encourage your team to seek out new
dare to shape our technologies and implement these in projects
• You engage with new technologies and future trends, and
future encourage others to implement innovations / smart working
• You encourage your team to implement sustainable development
principles on tasks or at work
LEVEL 8
Driving: This role is the crossover between management and
leadership. You would typically lead a large discipline team, or oversee
multiple projects or one very large complex project. Alternatively, you
may directly manage external client relationships. You must be highly
recognized in the regions
• You are recognized as a proactive and independent problem - solver
by colleagues in the regions
• You create opportunities to implement new digital approaches on
your projects
• You independently develop methodologies and review
methodologies developed by junior members of the team
• You coach your team on safe design processes, and identify
improvements in the wider business. You work with other members
of the team in and outside your GEC to mitigate safety related risks
• You ensure management and financial controls are in place across
your range of projects
• You take full ownership and make others accountable achieving
100% quality (processes / training / checklists)
• You resolve issues regarding resources / scope / budget
• You mentor others to recognize their team limitations by saying no
or suggesting alternatives, where appropriate
• You co-ordinate resources and pipeline
• You play a key role in providing training, mentoring and continuous
feedback to first-time managers
• You create a supportive environment and ensure effective task
delegation within your teams
• You delegate tasks and assign roles to team members to achieve
agreed project and organizational outcomes
• You role model behavior for TRACK to 0 and drive the HS&W
culture of the business within your teams
• You are a role model for proactively collaborating with other GECs
and the regions
• You have a complete understanding of the range of services
delivered by your partner region, while having demonstrated the
flexibility to work across regions and GECs
• You facilitate issue resolution discussions with regions in a friendly
and firm manner to arrive at a successful conclusion
• You support Pursuit to Win activities in the region
• You lead the development of team training plans and make a
major contribution to upskilling and training. You enforce training
objectives, where appropriate, to achieve organizational agreed
goals and objectives
• You role model the adoption of new technologies and future trends,
and ensure others are upskilling themselves
• You innovate to ensure your projects contribute to sustainable
development and quality of life
LEVEL 9
Leading: You are a leader in the business, you play a major role in the
growth of the GEC in all respects - focus and performance, people
and culture, innovation and growth. You would typically be leading a
collection of teams supporting multiple regions, or multiple service
lines to one region (this might be 40-100 colleagues). You must be
highly recognized in the regions and actively influence the growth of
the business
• You operate partly outside the project environment to support
professional leadership in your discipline
• You motivate your team to explore new digital technologies and
create opportunities to implement these
• You are recognized as a technical leader within the business unit
and discipline within which you operate
• You continuously improve safety in our projects, leveraging new
technology to minimize risk
• You create clear roles and responsibilities, and make your team
take ownership of achieving 100% quality (processes / training /
checklists)
• You take ultimate responsibility for the financial and quality
performance of projects at a discipline level, creating a culture of
ownership and accountability
• You transparently select project teams which ensure both quality
delivery and professional development
• You play a role in assessing the performance and health of the
business line, identifying gaps / issues in performance and behavior
and associated improvement initiatives
• You coordinate the wider workload with the region; and proactively
identify future recruitment needs
• You provide unbiased and fair input for salary decisions when
requested by your line manager
• You provide leadership and motivation to your team through
frequent and transparent communication
• You are a great people-manager who creates freedom and
ownership for those reporting to you
• You actively involve in discipline and organizational initiatives that
are aimed to improve the organization and our people
• You drive the HS&W culture of the business within your discipline
• You liaise regularly with your peers within your business line and
organization to ensure best practice is implemented
• You build strong networks across the GECs and the region; you are
a role model for the One-Team approach
• You engage with regional discipline leadership to create
opportunities for GEC involvement in projects
• You contribute to the regional business planning process
• You ensure training plans consider not only today’s requirements,
but those of the future
• You have a deep understanding of future trends and technologies,
and structure your team accordingly
• You drive colleagues engagement with the Arcadis mission, values
and strategy; and collaboratively create action plans to implement
these in your discipline
• You play a major role in forming the strategy for your business line
LEVEL 10
Directing: You are a senior leader in the business, you bring your
wealth of experience and leadership acumen to define the vision,
strategy, culture and growth across the Arcadis GECs. You would
typically take responsibility of teams exceeding 100 colleagues. You
must be highly respected in the regions and be actively defining the
growth of the business
• You operate largely outside the project environment, or manage
direct external client relationships
• You mentor other leaders to prepare their teams for the
technologies of tomorrow
• You are recognized by the regions and their clients as the co-
technical leader for your discipline
• You drive best practice and innovations, and you make others
responsible in achieving safety by design requirements
• You take ultimate responsibility for finances and quality delivery
for multiple disciplines and regions, creating a culture of ownership
and accountability
• You work with your team leaders to create actions plans to drive
the strategy, and monitor implementation
• You take decisions on organizational structure within your area,
ensuring the right individuals are placed at relevant levels
• You carry out SWOT analysis of the business discipline on a regular
basis while engaging team members at the right levels
• You are responsible for recruitment targets, salary decisions and
GEC headcount and capital budgets
• You manage discipline budget and provide guidance to the team
in taking financial decisions while being fully accountable for the
spend
• You foster an open and People First culture; your leaders are
approachable, transparent, respectful and caring.
• You are a great leader, who mentors and creates the leaders of the
future
• You create, drive, and approve initiatives that are aimed to improve
the business and our people
• You drive the HS&W culture of the business within your sector
• You liaise regularly with your peers at a leadership level to ensure a
best practice approach is implemented
• You build extensive networks at a leadership level in the business;
you define the One Team approach
• You engage with leadership in existing and new regions and
business lines to drive growth in the GEC
• You contribute to the regional business planning process and GEC
budget setting
• You oversee training across your sector, making sure all teams
consider not only today’s needs, but those of the future
• You mentor your team leaders to develop the people, teams and
skills that Arcadis will need in the future
• You collaboratively engaging with your teams and team leaders to
develop the strategy for your sector
• You play a key role in formulating GEC strategy in all areas of
operation
Career Framework 12
ENABLING FUNCTIONS
LEVEL 2
OVERVIEW OF ROLE
Beginning: Your work requires minimal use of skills
under close supervision. You have basic awareness of
the skills required in the role
FOCUS AND PERFORMANCE
Client success / We • You work on routine straightforward tasks under
always bring our supervision
• You have a basic understanding of the standards for
best your area of work
• You show interest in learning tools/software as
applicable
• You are aware of why you are doing each task, and
can accurately follow the workflow
• You proactively learn processes and methodologies
as advised by your supervisor
Integrity / We • You show interest in learning work processes and
deliver on our policies for the area of your work
• You actively approach your supervisor for queries
promises and ensure quality deliverables
• You complete your tasks within the allotted time
frames consistently
PEOPLE AND CULTURE
People first / We • You start to develop good communication skills
value each other • You provide clerical and administrative support
• You take responsibility for your own safety and
welfare, and you are aware of Arcadis H&SW
Principles
Collaboration / We • You show good interest in understanding the
work as one team services delivered by Arcadis GEC
• You show good interest in knowing the stakeholders
in the area of your work
• You actively participate in organziation-wide
initiatives
INNOVATION AND GROWTH
Sustainability / We • You show good interest in undertaking self-learning
dare to shape our using in-house and web-based materials to develop
skills needed for your area of work
future • You show good interest in learning innovative
systems, processes and automations produced by
others
• You show interest in research and development to
learn the industry’s best practices
• You show good interest in knowing sustainable
development principles
LEVEL 3
Learning: You usually act as a support and work
under general supervision. You are learning about the
industry and skills required in the role
• You work on routine straightforward tasks under
supervision and report deviation
• You have a good understanding of the work
standards for your area of work
• You proactively upskill yourself on tools / software
as applicable
• You are aware of why you are doing each task, and
you can accurately follow the workflow can respond
to and resolve enquiries and problems and report
deviation as applicable
• You proactively learn processes and methodologies
as advised by more experienced staff
• You show interest in learning work processes and
procedures for your area of your work
• You check your own work to ensure that it meets
specified standards and actively seek feedback for
your work
• You complete your tasks within the allotted time
frames consistently
• You seek support from your supervisor to
understand the limitations for the area of your work
• You communicate effectively within your enabling
function and with the wider GEC
• You provide support in gathering information
necessary for analysis and recommendations
• You take responsibility for your own safety and
welfare, and you are aware of Arcadis H&SW
Principles
• You start to acquire a basic understanding of the
services delivered by GEC for the area of your work
• You know your stakeholders in the area of your work
• You actively participate in organziation-wide
initiatives
• You undertake self-learning using in-house and web-
based materials to develop skills needed for your
area of work under close supervision
• You actively learn innovative systems, processes and
automations produced by others
• You start to research and learn about industry best
practices
• You actively learn sustainable development
principles
LEVEL 4
Developing: You work on straightforward tasks under
limited supervision. You are developing the skills
required in order to contribute to the team
• You can work on straightforward tasks under
supervision and report deviation
• You have a thorough understanding of the work
standards for your area of work
• You are comfortable in using to use tools / software
as applicable
• You are aware of why you are doing each task, and
can accurately follow instructions, judging when
to pass complex queries on to or involve others,
to provide an effective service and clear advice to
colleagues and customers
• You follow processes and methodologies as advised
by more experienced colleagues
• You have basic knowledge of work processes,
policies and procedures for the area of your work
• You check your own work and you actively seek
feedback for your work from your supervisor and
ensure quality deliverables
• You complete your tasks within the allotted time
frames consistently and ensure quality deliverables
• You can recognize your limitations, discuss them
with your line manager and respond by saying ‘no’ or
suggesting alternatives, where appropriate
• You understand all queries and work assigned to you
needs an appropriate, timely response
• You communicate effectively within your enabling
function and with the wider GEC
• You respond to queries on time and understand the
significance of the solution provided
• You take responsibility for your own safety and
welfare, and you are aware of Arcadis H&SW
Principles
• You start to develop a good understanding of the
services delivered by GEC for the area of your work
• You liase with stakeholders and communicate as
advised by your line manager to ensure alignment
between policy and practice
• You actively participate in organziation-wide
initiatives
• You proactively undertake self-learning using in-
house and web-based materials to develop skills
needed for your area of work
• You pro-actively participate in identifiying innovative
systems or processes in the areas of your work
• You actively research to learn the industry’s
best practices which could help in increasing the
efficiency of your tasks
• You have a basic awareness of sustainable
development principles
LEVEL 5
Supporting: You are growing in confidence and are
able to produce quality outputs with considerably less
supervision, particularly on less complex tasks. You may
lead a small project / team. You have acquired the skills
needed for the industry
• You work on core requirements of your role under
supervision
• You have an excellent knowledge of the standard
operating practices and procedures for your area of
work and suggest timely changes as applicable
• You understand the tool / software applicable
and understand the end to end work flow and
functionality of your role
• You are aware of why you are doing each task, you
understand the relevance of each task and adhere to
service level agreements
• You understand processes and methodologies
as advised by more experienced colleagues and
understand the significance of the task
• You have good knowledge of the work processes,
policies and procedures for the area of your work
• You check and review your own work to ensure that it
meets specified standards and you add value to the
tasks you have been assigned
• You complete adhoc and routine tasks within the
agreed timelines consistently and ensure quality
deliverables
• You understand your limitations by saying ‘no’ or
suggesting alternatives, where appropriate
• You understand all queries and work assigned to you
has significance and you ensure timely and quality
responses to stakeholders
• You communicate stet effectively within your
enabling function and colleagues, and share the
relevant information/knowledge where appropriate
• You understand the significance and impact of the
queries and solution provided
• You take responsibility for your own safety and
welfare, and you are aware of Arcadis H&SW
Principles
• You have an excellent knowledge of the GEC services • You have an excellent knowledge of services
delivered in area of your work
• You advise stakeholders to ensure alignment
between policy and practice to increase effectiveness
and efficiency of your service delivery
• You actively participate in organziation-wide
initiatives
• You proactively undertake self-learning using
in-house and web-based materials and attend
appropriate training to develop skills needed for your
area of work
• You adopt and apply innovations and automations
produced by others whereever applicable in the area
of your work
• You actively get involved in research and
development to learn industry best practice
• You understand sustainable development principles
LEVEL 6
Delivering: In a key development role, you typically
work on complex tasks, while coaching others on
straightforward tasks. You are expected to work
independently. In some cases, you may also be a line
manager
• You work on tasks with limited supervision and are
responsible for timely delivery
• You have excellent understanding of standard
operating procedure in the area of your work and are
able to design SOP & workflows where applicable
• You understand the end to end work flow and
functionality, report the deviations and advice
solutions
• You are able to understand the significance of
the work and how it impacts the stakeholders as
applicable
• You drive regional and global interventions as
applicable to improve service offerings
• You have broad knowledge of the policies and
procedures and are able to identify improvements
for your area
• You check your own work and add value to your tasks
where appropriate; you actively seek feedback from
stakeholders
• You work on proposal and new interventions based
on the need assessment, business expectation as
applicable
• You understand your limitations by saying ‘no’ or
suggesting alternatives, where appropriate
• You are able to a prioritize the queries received or
work assigned based on the sensitivity and impact it
has on stakeholders there by ensuring high quality
responses in minimum timelines
• You proactively share your knowledge and skills
within enabling function and GEC colleagues, for
example through knowledge share sessions
• You upskill team members to respond to the queries
and be accountable for the solution provided.
• You take responsibility for your own safety and
welfare, and you understand Arcadis H&SW
Principles
delivered by the GEC for the area of your work
• You have a good understanding of the enabling
services delivered by other GEC / regional offices in
your area of work
• You work closely with stakeholders to design
effective initiatives to ensure efficiency in your
service delivery
• You actively participate and guide others in your
team to participate in organization-wide initiatives
• You proactively undertake self-learning using
inhouse and web-based materials
• You contribute and/or develop innovations and
automations in the area of your work
• You suggest industry best practices considering the
business need and demand
• You understand sustainable development principles
and seek opportunities to implement them on your
tasks
Career Framework 13
ENABLING FUNCTIONS
LEVEL 7
OVERVIEW OF THE ROLE
Managing: In a management role, you are expected to have
multiple management responsibilities, overseeing the work and / or
development of multiple employees or team/s, working on small to
medium complex projects
FOCUS AND PERFORMANCE
Client success / We • You work on increasingly complex tasks, whilst coaching others on
straightforward tasks and being accountable for timely delivery
always bring our • You may manage a small team and / or tasks within larger projects
best as an individual contributor
• You design and develop standard operating procedures, processes,
workflow and help others to understand and follow it in the area of
work
• You are proficient in applicable tools / software programs
applicable, monitor the effectiveness of the tool, actively seek /
propose solutions as applicable
• You are fully aware of the business requirements and measures of
success in your area of work
• You review and recommend the appropriate work processes,
methodologies and strategies and suggest improvements in your
area of work
Integrity / We • You design and develop proposals, policies, processes for the
requirements of tasks / projects identifying improvements where
deliver on our appropriate
promises • You consistently deliver high quality work with addedt value, and
check others’ work on simple tasks
• You contribute to the development of proposals, work-plans or
budgets and recognize your limitations by saying ‘no’ or suggesting
alternatives where appropriate
• You address quires and work priorities yourself or delegate to the
team, prioritizing where appropriate, to have the most impact on
stakeholders
PEOPLE AND CULTURE
People first / We • You train and mentor junior colleagues on task requirements, help
them to be a good team player and participate in organization-wide
value each other initiatives
• You actively implement Arcadis H&SW Principles
Collaboration / We • You have a good understanding of all the services delivered by
GEC / regional offices in your area of work
work as one team • You have a complete understanding of Arcadis service offerings,
colloborate with other GECs for your area of work while having
demonstrated flexibility to work on enabling team projects
• You develop effective working relationships with other disciplines
and senior collegues in your GEC and across GECs
INNOVATION AND GROWTH
Sustainability / We • You keep up to date with the latest developments and technologies
and implement these in your area of work
dare to shape our • You develop and/or lead innovations and automations to increase
future efficiency on your tasks and your team
• You develop and implement industry best practice after a feasibility
test and obtaining a buy in from stakeholders
• You understand sustainable development principles and seek
opportunities to implement them on your tasks
LEVEL 8
Driving: This role is the crossover between management and
leadership. You would typically lead a large discipline team, or oversee
multiple projects or one very large complex project. Alternatively, you
may directly manage external client relationships. You must be highly
recognized in the regions
• You oversee a team of medium size and / or perform a complex
and wider Individual Contributor role in GEC
• You are a respected as a proactive and independent problem solver
by stakeholders
• You refine / create processes, policies and methodologies for
better functioning of the team / business and / or review the ones
developed by team members
• You create opportunities to implement new digital approaches in
your function
• You are an expert in your area of work; you guide and inspire team
members to develop the desire for continual improvement in their
role
• You are highly responsive in the role and are accountable for your
team members responsiveness
• You ensure management and financial controls are in place in the
scope of your role
• You take complete ownership to achieve 100% quality deliverables
in a timely and consistent manner and empower the team
members to do the same
• You offer transparency by timely and effective communication
within the team and with stakeholders
• You are responsible for resource planning, talent mapping,
resolving issues regarding resources / scope / budget of your team;
and mentoring others to recognize their team limitations by saying
no or suggesting alternatives, where appropriate
• You develop and review proposals as well as budget estimates to
implement proposals
• You exhibit and inspire the behavior for TRACK to 0 and drive the
HS&W culture of the business within your team/s
• You are a role model for effective delegation in order to achieve to
the best team and organizational outcomes
• You drive the training , mentoring and creating a culture of
continuous feedback to your direct reports
• You are responsible for driving constructive discussions, both within
and across the teams in GEC and the organization, to create a most
congenial work environment
• You ensure your team members have the appropriate knowledge
and understanding of the services delivered by GEC. You have
excellent knowledge of all the services delivered across all GEC /
regional offices within enabling team
• You are instrumental in encouraging sharing of knowledge and
accepting diversity of ideas
• You foster positive working relationships between various
stakeholders to bring in synergy
• You have complete understanding of regional service offerings and
are aware of key regions of collaboration for your area of work while
having demonstrated flexibility to work across regions
• You upskill yourself and encourage your team to seek out new
technologies and implement these in your area of work
• You innovate to add value to the better functioning of GEC
and Global design teams from the purview of the assigned
responsibility
• You lead the training and mentoring needs of the team / business
to enable them to bring in / provide sustainable innovative
solutions for stakeholders
LEVEL 9
Leading: You are a leader in the business. You play a major role in the growth
of the GEC in all aspects - focus and performance, people and culture,
innovation and growth. You would typically be leading a big team or multiple
teams in the function. You must be highly recognized in the regions and
actively influence the growth of the business
• You manage a large team of a single function or multiple functions /
departments
• You are recognized as a seasoned professional and accepted leader with a
strong business acumen
• You review and recommend improved policies and processes for the GEC
organization with respect to the dynamic business and market needs to
ensure sustainable operation
• You identify opportunities to create value for stakeholders / clients and
significantly contribute to the growth of the GEC
• You are accountable for obtaining buy-in from the business /stakeholders
for new process improvements/initiatives developed or recommended by
your function
• You highly influence / contribute the sustainable growth of the business
• You are accountable for your team/s adhering to compliance and
responsible for leading compliance related initiatiatives
• You understand the changing business needs of GEC / Arcadis and
proactively plan and prepare to effectively facilitate those needs /changes
• You take ultimate responsibility for the quality performance and its
financial impact (as applicable) to the function you lead
• You continuosly identify and develop GEC and organizational initiatives
that are aimed at improving both the organization and our people
• You lead the culture of responsiveness and mutual respect for your role
and for your team
• You work along with the GEC Head to provision budget for GEC (including
your team) basis the projected growth and other relevant strategies
planned and provide guidance to relevant stakeholders to effectively use
the budgets,in the purview of your role
• You oversee the function / department level budget and enable your
respective team to take financial decisions, while being fully accountable for
the spend
• You provide leadership and motivation to your team through frequent,
transparent and effective communication
• You are a great people-manager who creates freedom and ownership for
those reporting to you
• You are responsible for fostering a positive and transparent work culture in
the team and across GEC, by role modelling mutual respect, active listening
and assertiveness that promotes an effective working culture
• You are accountable for enabling the professional / career growth of your
team members
• You drive the HS&W culture of the business within your discipline
• You engage with Global Design and / or Arcadis GEC Leadership teams to
create the right visibility for the team and explore appropriate opportunities
to utilizing their skills
• You role model Arcadis’ values and are an ambassador of the One Team
approach
• You liaise regularly with your peers in the GECs and across the wider Arcadis
organization to ensure best practice is adopted and implemented
• You actively contribute to the GEC business planning / growth process
• You have a deep understanding of business requirements both current and
future, and are flexible to structure your team accordingly
• You ensure the team members are upskilled and ready to support the
innovative needs - current as well as future requirements of the business
• You contribute to forming strategy of GEC business
• You are able to recognize and consider the impact of your actions and
decisions on stakeholders as well as the wider organization, in the area of
your work
LEVEL 10
Directing: You are a senior leader in the business. You bring
your wealth of experience and leadership acumen to define
the vision, strategy, culture and growth in the Arcadis GECs.
You would typically take responsibility of bigger teams. You
must be highly respected in the regions and be actively
defining the growth of the business
• You manage a large team and /or perform a highly complex
and high impact Individual Contributor role aligned with
GDC or Arcadis
• You are a recognized and highly respected leader in GEC
and Arcadis, your role has a wider impact across the GEC
• You are accountable for having the best policies, processes
and practices for the GEC
• You mentor other leaders to prepare them and their teams
for the future challenges
• You drive best practice and innovations and you encourage
others to be responsible in achieving sustainable business
solutions
• You partner with GDC and/or GEC leader and the Region
and support them to bring in more business to Arcadis/
GECs
• You decide the optimal and effective structure of your team
• You are responsible for developing and recommending
strategies on GEC headcount, compensation, capital
budgets, etc
• You take responsibility for cost effectiveness within yout
team and oversee the same for wider GEC/GDC without
comprimising on the quality
• You work with the business discipline leaders in GEC and
the region to create actions plans to drive the strategy, and
monitor implementation
• You strategize initiatives in your role with high quality
responsiveness as one of the key building blocks
• You oversee the quality and impact of the spend / financial
decisions made by the wider GEC business leaders of the
allocated budget , while being fully accountable for your
respective team/s
• You foster an open and People First culture; your leaders
are approachable, transparent, respectful and caring
• You are a great leader, who can mentor to create effective
leaders of the future for your own team and more in the
purview of your role
• You contribute, approve and lead initiatives that are aimed
for betterment of business and people
• You drive the HS&W culture of the business within your
sector
• You engage with leadership in existing and new regions and
business lines to drive growth in the GEC
• You build extensive networks at a leadership level in the
business; you define the One Team approach
• You liaise regularly with your peers at a Leadership level
across the GECs and Arcadis organization to ensure best
practice is adopted and implemented
• You strategize training for your function and across GEC
based on your role, making sure all teams consider not only
today’s needs but those of the future
• You inculcate the culture of innovation within GEC by
collaboratively engaging with the leaders
• You partner with GEC and regional Business leader to form
Business strategy in line with organizational strategy
Career Framework 14
7. FAQs
The job titles mentioned do not clearly specify the domain
I work in
A specific domain or specialism may be added in brackets after
the title, for example: Senior Engineer (Highway Structures).
However, no new job titles - the bit outside the brackets - should
be created without approval from the GEC Head of HR.
My current job title is missing from the Career Path
Please speak with your Line Manager in the first instance.
There are some titles that will not be used in the future. In such
cases, you will typically retain your current title until your next
promotion or role change. There may be exceptions to this
which would be decided by your Business Line Director.
My current Arcadis Way level and job title do not align as per
the tables in this booklet
Please speak with your Line Manager in the first instance. Your
title may need to be revised or you may have been assigned to
the wrong Arcadis Way level in
Oracle.
There is no separate career matrix for BIM Modellers and
CAD Technicians
That is correct. BIM and CAD colleagues should refer to the
Design and Engineering or Architecture and
Design (if the case) career matrix.
For most job families, there are no descriptions for levels 1-3
and levels 11-14
That is correct. These levels are not common in the
GECs. The requirements for level 11 and above can be obtained
via the local Managing Directors.
Is it possible to be promoted by two steps?
This is very unlikely. Through discussion with your Line Manager
you may want to determine if this is in the best interest for
your development. Our experience shows that progression
from one level to the next or across job families is the best for
professional development.
I have already demonstrated 50% of the requirements of the
next level / sub-level. Can I get a promotion?
No. If you can only demonstrate 50% of the requirements, you
are not ready for a promotion. In order to be promoted you
must demonstrate, with examples, that you possess the vast
majority of the competencies required at the next level / sub-
level.
Do I need to get a promotion in order to move from level 6A
to level 6B?
Yes, this is applicable in GEC countries where these sub-levels
are used.
Why do the job titles vary from one GEC to another?
Couldn’t we all have the same titles?
Each GEC has an established set of job titles which have
evolved over several years. As part of the development of the
Career Framework, we spent time looking at whether we could
all adopt the same titles.
However, the titles that work well in one country do not
necessarily work well in another. Many people also feel very
proud of their job title, and could find a change to be very
disruptive. We therefore decided to use the Arcadis Way levels
(5, 6A, 6B etc) in order to align colleagues between the different
GECs, rather than change the job titles.
What is the difference between level, sub-level and job title?
Level refers to your Arcadis Way level. Sub-level refers to the
sub-levels, eg 6A, 6B which exist in some job families. Each sub-
level has one or more job titles which are aligned to it. These are
defined in the career matrix.
What is the difference between job family, career path,
career map, career matrix and promotions process?
Job Families:
There are eight job families which each cover a collection of
disciplines, as in Section 3 of this booklet. Each job family has its
own set of career maps - one for each GEC - and its own career
matrix.
Career Maps:
Show the career path for each job family. Each GEC has its own
set of career maps, one for each job family.
Career Matrix:
Outlines the competencies and behaviors required at each level
/ sub-level. These are the minimum requirements for promotion
to this level.
GEC Promotions Process:
A policy document, outlining the process to be followed for
promotions.
Career Framework 15