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1. Mr. Basu is the Chief General Manager of West Bank in Mumbai and wants to implement a Management By Objectives (MBO) system in the bank.
2. He attended a seminar on MBO and was inspired to use it to make performance evaluations easier and improve employee productivity.
3. Mr. Basu set overall goals for the bank for 2011-12. He then convened a meeting of senior executives to review the goals and have them prepare operational plans for their respective departments to achieve the goals.
1. Mr. Basu is the Chief General Manager of West Bank in Mumbai and wants to implement a Management By Objectives (MBO) system in the bank.
2. He attended a seminar on MBO and was inspired to use it to make performance evaluations easier and improve employee productivity.
3. Mr. Basu set overall goals for the bank for 2011-12. He then convened a meeting of senior executives to review the goals and have them prepare operational plans for their respective departments to achieve the goals.
1. Mr. Basu is the Chief General Manager of West Bank in Mumbai and wants to implement a Management By Objectives (MBO) system in the bank.
2. He attended a seminar on MBO and was inspired to use it to make performance evaluations easier and improve employee productivity.
3. Mr. Basu set overall goals for the bank for 2011-12. He then convened a meeting of senior executives to review the goals and have them prepare operational plans for their respective departments to achieve the goals.
of the goals in each functional area and Name of the Candidate :
requested that each manager review the goals, ask questions for clarification and then prepare 6 5 1 8 specific operational plans for his respective M.B.A. DEGREE EXAMINATION, 2012 department/ region/ branch. ( INTERNATIONAL BUSINESS ) Is this a workable MBO system? If you ( FIRST YEAR ) were Mr. Basu, what goals would you set for the West Bank and why? ( PAPER - I ) 110. PRINCIPLES OF MANAGEMENT December ] [ Time : 3 Hours Maximum : 75 Marks SECTION – A (5 × 3 = 15) Answer any FIVE questions. ALL questions carry EQUAL marks. Write short notes on: 1. Professional management. 2. Social sciences era. 3. Policy formulation. 4. Organization chart. Turn Over 2 3
5. Authority and responsibility. 13. “Just as planning, controlling should also be a
dominantly forward-looking function”. To what 6. Effective leader. extent is it possible? 7. Informal communication. SECTION – C (1 × 15 = 15) 8. Social responsibility of business. ( Compulsory ) SECTION – B ( 3 × 15 = 45) 14. Case study: Answer any THREE questions. Mr.Basu is the Chief General Manager of ALL questions carry EQUAL marks. West Bank at Mumbai, the headquarters of the 9. Give brief account of the contribution to bank. His bank has 100 branches in Western management thought made by Elton Mayo. India. It employs 6,000 persons of whom 500 are managers at various levels of authority. 10. “Sound organization structure is an essential Mr.Basu attended a seminar on MBO organized prerequisite of efficient management”. – Discuss by Indian Institute of Management. The seminar this statement and point out the various was addressed by renowned Indian and Foreign principles which should be followed in experts. Mr.Basu was inspired and decided to developing organization structures. install the MBO programme in his bank. He was 11. “Delegation of authority is not loss of power, it confident it would make performance evaluations is enhancement of power”. – Examine this easier and improve employee productivity. statement clearly. Mr.Basu spent several days working on the 12. What is meant by morale? How is it related to overall goals he wanted the bank to achieve productivity? during 2011-12. Then, he convened a meeting of senior executives. He issued written copies