UNCLASSIFIED (PUBLIC) DHL Technology Sector Management

DHL Express

DHL TECHNOLOGY SECTOR

OVERVIEW
Ralf Schweighöfer
Managing Director DHL Express Austria
30 Juni 2015

PUBLIC
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DHL Express today: A global overview


> 220 countries/territories served
Approx. 500 airports served globally

Approx. 308 million shipments1)  3 Global Hubs (CVG, LEJ, HKG)

19 Main Regional Hubs

Approx. 32,500 vehicles5)

Approx. 80,000 employees2)
More than 250 dedicated aircraft6)

4 major QCCs
Approx. 4,000 Facilities3)
> 45,000 Service Points
QCC (Cincinnati, East Midlands, Leipzig, Singapore)
28 country QCCs

2 Global IT Centers
Approx. 2.6 million customers4) IT (Cyberjaya and Prague)

1) Full year 2014; 2) Headcount (as at 30th Dec 2014); 3) Hubs, offices, terminals, service centers, gateways; 4) Active customers in sales portfolio; 5) Owned and subcontracted trucks
and vans; 6) 5 aircraft in Blue Dart are still supported by Express Aviation

Exporttag 2015 | Wien | 30 Juni 2015 2

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New technologies – new business models and impact on Logistics

Which technologies will have an impact on your supply chain in the

next two years? – an obligation for us to drive solution development

Technology trends … … and impact on supply chains.

Internet of • Inventory Management, asset utilization, location and condition

(Every-)Things
63%
monitoring, predictive maintenance and anticipatory shipping

Big • Predictive analytics to forecast supply chain demand, strategic

Data
52%
network planning and real time route optimization

Augmented • Warehouse optimization by vision picking following proof of

Reality
40%
concept pilot with Ricoh

Cloud • Redesign of service logistics supply chains for hyperscale

Computing
33%
datacenters, move to hardware agnostic servicing models

Social • Omni-channel supply chains to support growing e/m-Commerce,

26%
Mobile mobile technology for time critical deliveries (“DSC visibility tracker”)

Source: Live Voting DHL Technology Conference, April 14–16 2015, N=97

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Case study: Augmented Reality – Ricoh

Technology Conference 2014

Bringing Innovation to live:

From our trade fair at the last
Technology Conference in San
Diego to a proof of concept in a
real working environment

CSI_DHL_Vision_Picking_EN.mp4

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Exporttag 2015 | Wien | 30 Juni 2015