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Shawntell L.

6350 Tappahannock Drive
Norfolk, Virginia 23509
(704) 550-6342


Wilmington University, Wilmington, DE May 2019

Master of Science in Human Service Administration

Old Dominion University, Norfolk, Virginia May 1996

Bachelor of Science in Human Service Counseling


RECOVERY FOR LIFE, Va. Beach, VA January 2019 – April 2019

 Assisted with researching prospective donors
 Maintained records of donor information
 Contacted corporate representatives to increase awareness of the
organization’s causes, mission, activities and needs
 Solicited monetary gifts or in-kind donations from corporations and businesses
 Constructed a recommendation letter to submit for potential grant funding
 Assisted with the preparation of materials for a fundraising event
 Organized silent auction materials for a fundraising event
 Assisted with the check-in and registration process for charitable event
 Assisted with the charitable event set-up and clean-up efforts
 Inputted client’s demographic information utilizing a case management system
 Collected payments and inputted data in an accounting database
 Administered breathalyzer screenings

OFFICE OF THE PUBLIC DEFENDER, Va. Beach, VA April 2014 - Present

Mitigation Specialist
 Conduct thorough and extensive in person interviews with clients,
client’s family members, friends and employers to develop a social history report
 Review treatment records to include but not limited to psychological, medical, and
educational to assist in establishing mitigating factors for sentencing
 Communicate effectively both orally and in writing with various socio-economic
groups, fellow staff, and members of the criminal justice community
 Identify any factors in mitigation of the offenses charged and pursue corroborating
documentary, evidence to support those claims, both in witness testimony and records
 Assess the criminogenic needs of clients and suggest sentencing alternatives,
including community and correction-based programs and services
 Create networking links and personal connections with mental health and substance abuse
venders, city agencies and treatment centers

EUZOR INVESTMENTS, Charlotte, NC May 2009 – October 2011

Administrative Assistant/Account Manager
 Performed administrative and office support duties for the Executive Management Team
 Completed all required paperwork for new tenants
 Negotiated, prepared and enforced Residential Lease Agreements
 Collected security deposits and monthly rental payments
 Maintained properties by investigating and resolving tenant complaints; enforcing rules
of occupancy; inspecting vacant units and completing all necessary repairs
CHOICEPOINT, Charlotte, NC May 2008 – April 2009
Criminal Records Specialist
 Conducted National Criminal Record File (NCRF) studies for businesses
to aid them in the hiring process
 Analyzed and interpreted NCRF case data and ensured that the data was
appropriately documented to produce a preformatted report for the clients
 Utilized web tools to develop criminal history information
 Contacted various courts, law enforcement agencies and state agencies across
the country to verify or supplement information relative to NCRF studies


Case Manager/Contractual Staff
 Provided case management services to clients within the criminal justice system, who had mental health,
substance abuse, physical and developmental disorders
 Completed intake assessments in order to determine service needs
 Developed individualized care plans, which outlined the strength, needs, goals, aspirations
and service options for the client
 Administered assessment tools to identify major risk factors for intervention and to determine
appropriate level of care
 Addressed barriers in the areas of education, housing, substance abuse, mental health, employment,
family and finances in order to promote self sufficiency
 Worked with local shelters, half-way houses and transitional living programs in order to facilitate
placement for the client and their families
 Maintained client records, by keeping accurate case notes, monitoring the progress of clients,
completing all necessary forms, assessments and data as required in case files and a computerized
case management system
 Referred clients to appropriate treatment providers within the community
 Communicated with agency staff, treatment providers and related community
organizations to assure coordination of client services
 Provided testimonial information to the Court regarding the clients’ progress in treatment

SUMMIT HOUSE, Charlotte, NC November 1999 – June 2001

Awake Night Staff
 Monitored the behavior of convicted female drug offenders in a residential setting
 Monitored drug and breathalyzer screenings
 Conducted group activities throughout the facility
 Used effective conflict resolution techniques to deal with behavioral problems
throughout the facility

 Proficient with the use of Microsoft Office
 Extensive experience using Case Management Systems
 Extensive knowledge of mental health and substance abuse disorders
 Extensive knowledge of the criminal justice system
 Strong verbal and communication skills
 Analytical and investigative skills
 Maintaining a good rapport with clients and staff
 Organizational and time-management skills


 Member of the National Alliance of Sentencing Advocates and Mitigation Specialists

 Member of the National Human Services Honor Society – Tau Upsilon Alpha