FEASIBILITY STUDY

Small Flower Shop Business

Fiore Dell’ Amore

Pacita II Main Road
City of San Pedro, Laguna 4023
TABLE OF CONTENTS:

Flower Shop Business -------------------------------------------------------------------------------------------------

---- 1
Business Overview
Flower Shop Business Summary -----------------------------------------------------------------------------------
-- 2
Business Product and Services -------------------------------------------------------------------------------------
-- 3
Vision Statement
Mission Statement
Business Structure -----------------------------------------------------------------------------------------------------
----- 3
Roles and Responsibilities
SWOT Analysis ----------------------------------------------------------------------------------------------------------
-------7
Market Analysis --------------------------------------------------------------------------------------------------------
------- 8
Market Trends
Target Market
Competitive Advantage
Sales and Marketing Strategy ---------------------------------------------------------------------------------------
10
Sources of Income
Sales Forecast
Marketing Strategy and Sales Strategy
Publicity and Advertising Strategy --------------------------------------------------------------------------------
12
Pricing Strategy ---------------------------------------------------------------------------------------------------------
---- 13
Payment Options
Start-Up Expenditure (Budget)
Generating Funding
Sustainability and Expansion Strategy --------------------------------------------------------------------------
15

FLOWER SHOP BUSINESS

If you have eyes for colors and designs, as well as have a penchant for beauty, then you may
want to tinker with starting your own Flower Shop. The market for flower has continued to soar
from generation to generation. This is as long as we still have weddings and other special
events taking place all around us.
Fact remains that as insignificant as most people think flower is, it is still a major requirement
for weddings, love gathering and design, and decoration of event centers.
No doubt if you are interested in making brides happy on their wedding day or adding colors to
people’s events, then you should consider starting your own Flower Shop. It is indeed a
profitable venture especially if you know how to roll with big time events and wedding
planners.

Business Overview
A flower shop is a place where people design flowers that are retailed. The florist industry
basically retail cut flowers, floral arrangements, potted plants and artificial flowers then sell
them to the public.
The Florists industry has minimal barriers to entry, with low start-up capital and no specific
licensing requirements. The majority of flower shops operate as non-employers and the capital
costs of establishing retail outlets are not substantial relative to many other retail industries,
such as department stores.
On the other hand, the high level of competition and market saturation in a declining industry
can prove challenging to aspiring entrepreneurs who want to start their own flower shop
business. Most players in the florist industry are small to medium size establishments that cater
to the local community.
With this kind of business, if you want to start on a small scale, you can choose to start it as a
part time business from your home. All you would need is contacts, business cards and your
catalogue. However, if you intend starting it as a full-time business person, then you should
consider renting a shop in an area that is prone to high human and vehicular traffic.
The good thing about ensuring that your flower shop is visible to all is so that people may easily
walk into your shop to make enquiries even if they aren’t buying at that moment. With that you
will be able to build your potential client list that you can use for marketing purpose.
Over and above, the flower shop is a profitable industry and it is open for any aspiring
entrepreneur to come in and establish his or her business; you can chose to start on a small
scale in a street corner or you can chose to start on a large scale with several outlets in key
cities.

FLOWER SHOP BUSINESS SUMMARY

Fiore Dell’ Amore Shop is a standard and registered flower shop business that will be located in
one of the busiest roads in City of San Pedro, Laguna. We have been able to lease a facility
along a main road that is big enough to fit into the design of the kind of flower shop that we
intend launching and the facility is located in a corner piece directly opposite the residential
estate.
Fiore Dell’ Amore Shop, will be involved in the production, commerce and trade of flowers. Our
product and services encompasses flower care and handling, floral design or flower arranging,
merchandising, and display and flower delivery. We will also sell bulk flowers and related
supplies to professionals in the trade.
We are aware that there are several large and small flower shops all around San Pedro, which is
why we spent time and resources to conduct our feasibility studies and market survey so as to
offer much more than our competitors will be offering. We have self-service options for our
customers, and our outlet is well secured with the various payment of options.
Much more than retailing artificial flowers, ratailing flowers, retailing floral arrangements,
retailing potted plants and retailing complimentary gift items , our customer care will be second
to none in the whole of San Pedro, Laguna. We know that our customers are the reason why
we are in business which is why we will go the extra mile to get them satisfied when they visit
our flower and also to become our loyal customers and ambassadors.
Fiore Dell’ Amore Shop, will ensure that all our customers are given first class treatment
whenever they visit our flower shop. We have a CRM software that will enable us manage a one
on one relationship with our customers no matter how large the numbers of our customers’
base may grow to. We will ensure that we get our customers involved when making some
business decisions that directly affect them.
We are aware of the trend in the retail and we are not only going to operate a system where
our customers would have to come to our flower shop to make purchase or whatever they
want but we will also operate an online store and our customers can order flowers and related
merchandize online and they will get it delivered to their houses or any location they want us to
deliver the goods to them.

Fiore Dell’ Amore Shop is a partnership business that is owned by Fatima Belarmino, Audrey
Sanidad, Carla Supatan and Jodel Sipe. They are designer per excellence; They had a B.S. in
Hospitality Management Major in Hotel and Restaurant Management, with well over 5 years of
experience in the events, designs and retailing industry, working for some of the leading brand
in the Philippines.
Although the business is launching out with just one outlet in San Pedro, Laguna, but there is a
plan to open other outlets all around Laguna and perhaps in other place in Manila.

BUSINESS PRODUCT AND SERVICES

Fiore Dell’ Amore Shop is in the florist industry line of business to make profits and we will
ensure we go all the way to make available a wide range of handicraft flowers and other related
merchandize to our clients.
Our product and service offerings are listed below;

 Retailing cut flowers

 Retailing of handicraft flowers
 Retailing m floral arrangements
 Retailing potted flower arrangements
 Retailing complimentary gift items

Our Vision Statement

Our vision is to become the leading flower shop brand in the florist industry in Laguna and to
establish a one stop flower shop in San Pedro and in other places in Laguna.

Our Mission Statement

Our mission is to establish a flower shop business that will make available a wide range of
flowers at affordable prices to the residence of San Pedro, Laguna and other places in Laguna
where we intend opening of chains of flower shops.
BUSINESS STRUCTURE
Fiore Dell’ Amore Shop, do not intend to start a flower shop business like the usual business
around the street corner; our intention of starting a flower shop business is to build a standard
and one stop flower shop in San Pedro, Laguna.
Although our flower shop business might not be as big as other related business that are into
retailing, but will ensure that we put the right structure in place that will support the kind of
growth that we have in mind while setting up the business.
We will ensure that we hire people that are qualified, honest, customer centric and are ready to
work to help us build a prosperous business that will benefit all the stake holders. As a matter
of fact, profit-sharing arrangement will be made available to all our senior management staff
and it will be based on their performance.
In view of that, we have decided to hire qualified and competent hands to occupy the following
positions;

 Chief Executive Officer (Owner)

 Cashiers
 Cleaners

Roles and Responsibilities

Chief Executive Officer – CEO (Chief Florist):

 Increases management’s effectiveness by recruiting, selecting, orienting, training,

coaching, counseling, and disciplining managers
 Communicating values, strategies, and objectives
 Assigning accountabilities
 Planning, monitoring, and appraising job results
 Developing incentives
 Developing a climate for offering information and opinions
 Providing educational opportunities
 Creating, communicating, and implementing the organization’s vision, mission, and
overall direction by leading the development and implementation of the overall
organization’s strategy.
 Responsible for fixing prices and signing business deals.
 Responsible for providing direction for the business.
  Creates, communicates, and implements the organization’s vision, mission, and overall
direction by leading the development and implementation of the overall organization’s
strategy.
 Responsible for signing checks and documents on behalf of the company.
 Evaluates the success of the organization.
 Reports to the board.
Cashier:

 Responsible for preparing financial reports, budgets, and financial statements for the
organization.
 Provides managements with financial analyses, development budgets, and accounting
reports; analyzes financial feasibility for the most complex proposed projects; conducts
market research to forecast trends and business conditions.
 Responsible for financial forecasting and risks analysis.
 Performs cash management, general ledger accounting, and financial reporting.
 Responsible for developing and managing financial systems and policies.
 Responsible for administering payrolls.
 Ensures compliance with taxation legislation.
 Handles all financial transactions for the organization.
 Serves as internal auditor for the organization.
Cleaners:

 Responsible for cleaning the shop facility at all times.

 Ensures that toiletries and supplies don’t run out of stock.
 Cleans both the interior and exterior of the store facility.
 Handles any other duty as assigned by the shop manager.

SWOT ANALYSIS
Our intention of starting just one outlet of our flower shop in San Pedro, Laguna is to test run
the business for a period of 2 to 5 years to know if we will invest more money, expand the
business and then open other outlets all over Laguna.
We are quite aware that there are several supermarket who retail flowers and flower shops all
over San Pedro and even in the same location where we intend locating ours, which is why we
are following the due process of establishing a business.
We know that if a proper SWOT analysis is conducted for our business, we will be able to
position our business to maximize our strength, leverage on the opportunities that will be
available to us, mitigate our risks and be welled equipped to confront our threats.
This is the summary of the SWOT analysis that was conducted for Fiore Dell’ Amore Shop;
Strength:
Our location, the business model we will be operating on (physical flower shop and online
flower store), varieties of payment options, wide range of flowers and related products and our
excellent customer service culture will definitely count as a strong strength for Fiore Dell’
Amore Shop.
Weakness:
A major weakness that may count against us is the fact that we are a new flower shop business
and we don’t have the financial capacity to compete with multi billion dollars supermarkets
who are into retailing of flowers and other big term florist companies who are into mass
production of flowers and related products when it comes to retailing at a rock bottom prices
for all their goods.
Opportunities:
The fact that we are going to be operating our flower shop in one of the busiest streets in San
Pedro, Laguna provides us with unlimited opportunities to sell our handicraft flowers and
related products to a large number of people. We have been able to conduct thorough
feasibility studies and market survey and we know what our potential clients will be looking for
when they visit our flower shop; we are well positioned to take on the opportunities that will
come our way.
Threat:
Just like any other business, one of the major threats that we are likely going to face is
economic downturn. It is a fact that economic downturn affects purchasing / spending power.
Another threat that may likely confront us is the arrival of a new supermarket that is into
retailing flowers and other flower shops in same location where ours is located.

MARKET ANALYSIS
Market Trends
In this era when the online community is growing rapidly, you would do your business a whole
lot of favor if you create your own online presence. One of the easiest ways to get people to
see you as an expert in your line of business is to blog constantly about flowers. You may also
want to leverage on social media platforms like Instagram, Facebook, and Twitter, and others to
publicize your flower business.
You can as well go ahead to open an online flower shop where people can order flowers for
their special occasion from your shop. You must ensure that your delivery system (shipping) is
efficient if you intend to do well with your online flower shop.
You might not have all the designs and color combination of your flower per time in your shop,
but one smart thing you may do for your business is to prepare a comprehensive catalogue that
contains all form of flower designs. Your catalog should be your number one marketing tool so
you must ensure that it is well designed and of high quality. You should be ready to always
update your catalog when you have new designs that is where your graphics skills will come in
handy.
Another key factor that could help you grow your business fast is to leverage on existing
platforms. You can join a florist association in your area, as well as can with wedding and event
planners in your area. Better yet, you can also work with caskets seller too. If you are in good
business relationship with all these people mentioned, then you can be rest assured that your
business will grow in within a short period of time.

Target Market
There are loads of people who can’t do without flowers and there are loads of functions such as
wedding ceremonies, and many other events. This goes to show that if a flower shop is well
positioned, they will continue to sell their products to a wide range of clients on a regular basis.
In view of that, we have positioned our flower shop to service the residence of San Pedro,
Laguna and every other location our flower shop will be located all over Laguna. We have
conducted our market research and we have ideas of what our target market would be
expecting from us.
We are in business to retail a wide range of flowers and related merchandize to the following
groups of people;

 Event Planners  About to wed couples

 Churches and other religious centers  Expectant Mothers
 Households  Sports Men and Women
 Bachelors and Spinsters  Students
 Corporate Executives  Tourists
 Business People

Our Competitive Advantage

A close study of the florist industry reveals that the market has become much more intensely
competitive over the last decade. As a matter of fact, you have to be highly creative, customer
centric and proactive if you must survive in this industry. We are aware of the stiffer
competition and we are well prepared to compete favorably with flower shops and other
leading supermarkets that are into retailing of flowers.
Fiore Dell’ Amore Shop is launching a standard flower shop that will indeed become the
preferred choice of residence of San Pedro, Laguna. We have enough parking space that can
accommodate well over 5 cars per time.
One thing is certain, we will ensure that we have a wide range of flowers and related products
available in our shop at all times. It will be difficult for customers to visit our flower shop and
not make a purchase of flowers or other related products.
One of our business goals is to make Fiore Dell’ Amore Shop, a one stop flower shop. Our
excellent customer service culture, online store, various payment options and highly secured
facility will serve as a competitive advantage for us.
Lastly, our employees will be well taken care of, and their welfare package will be among the
best within our category the florist industry, meaning that they will be more than willing to
build the business with us and help deliver our set goals and achieve all our aims and
objectives. We will also give good working conditions and commissions to freelance sales
agents that we will recruit from time to time.

SALES AND MARKETING STRATEGY

Sources of Income
Fiore Dell’ Amore Shop is in business to retail a wide range of handicraft flowers and related
products to the residence of San Pedro, Laguna. We are in the florist industry to maximize
profits and we are going to go all the way out to ensure that we achieve or business goals and
objectives.
In essence, our source of income will be the retailing of a wide range of flowers and other
related products at affordable prices. We will generate income by;

 Retailing cut handicraft flowers

 Retailing of handicraft bouquets
 Retailing floral handicraft arrangements
 Retailing potted handicraft floral arrangements
 Retailing complimentary gift items
Sales Forecast
One thing is certain when it comes to flower shop business, if your shop is well stocked and
centrally positioned, you will always attract customers cum sales and that will sure translate to
increase in revenue generation for the business.
We are well positioned to take on the available place in San Pedro, Laguna and we are quite
optimistic that we will meet our set target of generating enough income / profits from the first
six months of operations and grow the business and our clientele base.
We have been able to critically examine the florist industry line of business and we have
analyzed our chances in the industry and we have been able to come up with the following
sales forecast. The sales projection is based on information gathered on the field and some
assumptions that are peculiar to startups in San Pedro, Laguna.
Below is the sales projection for Fiore Dell’ Amore Shop, it is based on the location of our
business and other factors as it relates to flower shop start – ups in the Philippines;
First Fiscal Year – Php 2,500,000.00
Second Fiscal Year – Php 7,600,000.00
Third Fiscal Year – Php 22,900,000.00
This projection is done based on what is obtainable in the industry and with the assumption
that there won’t be any major economic meltdown and there won’t be any major competitor
offering same products and customer care services as we do within same location. Please note
that the above projection might be lower and at the same time it might be higher.

Marketing Strategy and Sales Strategy

Before choosing a location for Fiore Dell’ Amore Shop, we conduct a thorough market survey
and feasibility studies in order for us to be able to penetrate the available market and become
the preferred choice for residence of San Pedro, Laguna. We have detailed information and
data that we were able to utilize to structure our business to attract the numbers of customers
we want to attract per time.
We hired experts who have good understanding of the florist industry of business to help us
develop marketing strategies that will help us achieve our business goal of winning a larger
percentage of the available market in San Pedro.
In other to continue to be in business and grow, we must continue to sell the flowers and
related products that are available in our shop which is why we will go all out to empower or
sales and marketing team to deliver. In summary, Fiore Dell’ Amore Shop, will adopt the
following sales and marketing approach to win customers over;
  Open our flower shop in a grand style with a party for all.
 Introduce our flower shop business by sending introductory letters alongside our
brochure to organizations, religious centers, event planners, households and key stake
holders in San Pedro, Laguna.
 Ensure that we have a wide range of handicraft flowers and other related merchandize
in our shop at all times.
 Make use of attractive hand bills to create awareness and also to give direction to our
flower shop
 Position our signage / flexi banners at strategic places around San Pedro
 Position our greeters to welcome and direct potential customers
 Create a loyalty plan that will enable us reward our regular customers
 Engage on road shows within our neighborhood to create awareness for our Handicraft
Flower Shop.

PUBLICITY AND ADVERTISING STRATEGY

Despite the fact that our flower shop is well located, we will still go ahead to intensify publicity
for the business. We are going to explore all available means to promote Fiore Dell’ Amore
Shop.
Fiore Dell’ Amore Shop, has a long term plan of opening outlets in various locations all around
Laguna which is why we will deliberately build our brand to be well accepted in San Pedro
before venturing out. As a matter of fact, our publicity and advertising strategy is not solely for
winning customers over but to effectively communicate our brand.
Here are the platforms we intend leveraging on to promote and advertise Fiore Dell’ Amore
Shop;

 Place adverts on community based newspapers, radio stations and TV stations.

 Encourage the use of word of mouth publicity from our loyal customers
 Leverage on the internet and social media platforms like; YouTube, Instagram,
Facebook , Twitter, Google and other platforms to promote our business.
 Ensure that we position our banners and billboards in strategic positions
 Distribute our fliers and handbills in target areas in and around our neighborhood
 Contact corporate organizations, households, religious centers, funeral homes and
event planners et al by calling them up and informing them of Fiore Dell’ Amore Shop
and the products we sell
 Advertise Fiore Dell’ Amore Shop business in our official website and employ strategies
that will help us pull traffic to the site
 Brand all our official cars and vans and ensure that all our staff members and
management staff wears our branded shirt or cap at regular intervals.
PRICING STRATEGY
Pricing is one of the key factors that gives leverage to retailers and flower shops, it is normal for
consumers to go to places (flower shops) where they can get flowers and related merchandize
at cheaper price which is why big player in the florist industry will continue to attract loads of
consumers. Products in their store are tagged with the cheapest price you can get anywhere in
the Philippines.
We know we don’t have the capacity to compete with bigger and well established flower shops,
but we will ensure that the prices of all the products that are available in our flower shop are
competitive with what is obtainable amongst flower shops within our level.
We are aware that there are contracts for flower supply by government, sports organizations or
big religious organization; we will ensure that we abide by the bidding pricing template when
we bid for such contracts.

Payment Options
At Fiore Dell’ Amore Shop, Our payment policy is all inclusive because we are quite aware that
different people prefer different payment options as it suits them. Here are the payment
options that will be available in every of our outlets;

 Payment by cash
 Payment via Point of Sale (POS) Machine
 Payment via online bank transfer (online payment portal)
 Payment with check from loyal customers
In view of the above, we have chosen banking platforms that will help us achieve our payment
plans without any itches.

Start – Up Expenditure (Budget)

In setting up any business, the amount or cost will depend on the approach and scale you want
to undertake. If you intend to go big by renting a place, then you would need a good amount of
capital as you would need to ensure that your employees are well taken care of, and that your
facility is conducive enough for workers to be creative and productive.
This means that the start-up can either be low or high depending on your goals, vision and
aspirations for your business.
The tools and equipment that will be used are nearly the same cost everywhere, and any
difference in prices would be minimal and can be overlooked. As for the detailed cost analysis
for starting a flower shop business; it might differ in other countries due to the value of their
money.
This is the key areas where we will spend our start – up capital;

 The Total Fee for Registering the Business in San Pedro, Laguna – Php 10,000.
 Legal expenses for obtaining licenses and permits as well as the accounting services
(software, P.O.S machines and other software) – Php 70,000.
 Marketing promotion expenses for the grand opening in the amount of Php 60,000 and
as well as flyer printing (2,000 flyers at .50 cents per copy) for the total amount of Php
61,000.
 Cost for hiring Consultant – Php 25,000.
 Insurance (general liability, workers’ compensation and property casualty) coverage at a
total premium – Php 50,000.
 Cost for payment of rent for 12 months with 2 months deposit in the total amount of
Php 112,000.
 Cost for Shop remodeling (construction of racks and shelves) – Php 100,000.
 Other start-up expenses including stationery (Php 10,000) and phone and utility
deposits (Php 30,000).
 Operational cost for the first 3 months (salaries of employees, payments of bills) – Php
186,000
 The cost for Start-up inventory (stocking with a wide range of Handicraft flowers, flower
pots, and other related merchandize) – Php 100,000
 Cost for store equipment (cash register, security, ventilation, signage) – Php 185, 000
 Cost of purchase and installation of CCTVs: Php 50, 000
 The cost for the purchase of furniture and gadgets (Computers, Printers, Telephone,
TVs, Sound System, tables and chairs et al): Php 75,500.
 The cost of Launching a Website: Php 3,000
 The cost for our opening party: Php 95,000
 Miscellaneous: Php 155,000
 We would need an estimate of Php 850,000 to successfully set up our grocery store in
San Pedro, Laguna. Please note that this amount includes the salaries of all the staff for
the first month of operation.
Generating Funding
Fiore Dell’Amore Shop is a private business that is solely owned and financed by Fatima
Belarmina, Audrey Sanidad and Jodel Sipe. They do not intend to welcome any external
business partners, which is why they had decided to restrict the sourcing of the start – up
capital to 3 major sources.
These are the areas we intend generating our start – up capital;

 Generate part of the start – up capital from personal savings

 Source for soft loans from family members and friends
 Apply for loan from the Bank
We have been able to generate about Php2,350,000 (Personal savings Php2,000,000 and soft
loan from family members Php350,000) and we are at the final stages of obtaining a loan
facility of Php650,000 from our bank. All the papers and document have been signed and
submitted, the loan has been approved and any moment from now our account will be credited
with the amount.

SUSTAINABILITY AND EXPANSION STRATEGY

The future of a business lies in the numbers of loyal customers that they have the capacity and
competence of the employees, their investment strategy and the business structure. If all of
these factors are missing from a business, then it won’t be too long before the business close
shop.
One of our major goals of starting Fiore Dell’ Amore Shop is to build a business that will survive
off its own cash flow without the need for injecting finance from external sources once the
business is officially running. We know that one of the ways of gaining approval and winning
customers over is to retail our flowers, flower pots and other related merchandize a little bit
cheaper than what is obtainable in the market and we are well prepared to survive on lower
profit margin for a while.
Fiore Dell’ Amore Shop will make sure that the right foundation, structures and processes are
put in place to ensure that our staff welfare are well taken of. Our company’s corporate culture
is designed to drive our business to greater heights and training and re-training of our
workforce is at the top burner.
As a matter of fact, profit-sharing arrangement will be made available to all our management
staff and it will be based on their performance for a period of three years or more. We know
that if that is put in place, we will be able to successfully hire and retain the best hands we can
get in the industry; they will be more committed to help us build the business of our dreams.
CHECK LIST
 Business Name Availability Check: Completed
 Business Registration: Completed
 Opening of Corporate Bank Accounts: Completed
 Securing Point of Sales (POS) Machines: Completed
 Opening Mobile Money Accounts: Completed
 Opening Online Payment Platforms: Completed
 Application and Obtaining Tax Payer’s ID: In Progress
 Application for business license and permit: Completed
 Purchase of Insurance for the Business: Completed
 Leasing of facility and remodeling the shop: In Progress
 Conducting Feasibility Studies: Completed
 Generating capital from family members: Completed
 Applications for Loan from the bank: In Progress
 Writing of Business Plan: Completed
 Drafting of Employee’s Handbook: Completed
 Drafting of Contract Documents and other relevant Legal Documents: In Progress
 Design of The Company’s Logo: Completed
 Graphic Designs and Printing of Packaging Marketing / Promotional Materials: In
Progress
 Recruitment of employees: In Progress
 Purchase of the Needed furniture, racks, shelves, computers, electronic appliances,
office appliances and CCTV: In Progress
 Creating Official Website for the Company: In Progress
 Creating Awareness for the business both online and around the community: In Progress
 Health and Safety and Fire Safety Arrangement (License): Secured
 Opening party / launching party planning: In Progress
 Compilation of our list of products that will be available in our shop: Completed
 Establishing business relationship with vendors – suppliers of flowers, flower pots and
related merchandize – In Progress