Karthika Srinivasulu B.

E (EEE), MCTS
Bangalore, India Mobile: + 91-9886596363 E-mail: karthikalokesh@outlook.com
Siebel CRM consultant with enterprise Integration & administration background in Healthcare, manufacturing
& Telecom domains

Profile Summary
Over 8 years of experience in Siebel CRM Practice with sound understanding of concepts, principles, technology and tools along
with experience in project planning & leading. Demonstrated success by driving proactive and reactive aspects of CRM based
development and support projects.

Core Competencies
Siebel Infrastructure Project Management
Server/Remote architecture ETL – Data, Job and Customer Escalation
& Configuration process monitoring. Management & RCA.
fundamentals.
Application Server – Installation & *NIX Shell scripting basics & Business critical incident
Administration. automation
EIM & Assignment Manager Product / Software – Package & response co-ordination
Patch management. Effort Estimation & Work
breakdown Structures.
Operations. Server utilization monitoring & Regional lead for 20+ members
Stored Procedure engineering & performance tuning. team in APAC & MEA
management.

Professional Highlights
 Y-o-Y Success in CRM implementation of diverse technology and business offerings
 Focused on development of adaptable approaches for business challenges
 Known for ability to foster strong relationships with clients, business partners, and architects

Academic Credentials & Certifications

 Microsoft Certified Technology Specialist (MCTS) – 2010
 Bachelor of Engineering (Electrical and Electronics Engineering) – 82% - Anna University, Chennai – 2009
 Higher Secondary Education (Standard XII) – 90% - Board of HSE, Chennai – 2005
 Secondary Education (Standard X) – 80% - Central Board of SE, Chennai – 2003

Technical Trainings and Assessments

 Wipro certified Siebel CRM professional through in-house Unified Competency Framework assessment
 Wipro assessed Siebel workflow fundamentals through in-house UPSCALE program
 Orientation programs on OOP techniques, RDBMS, PL/SQL, JavaScript and Shell scripting
 Knowledge transfer sessions on Siebel CRM architecture, configuration, access control
 Two day training program on SFDC L1 basic training

Tools & Technologies

Siebel CRM 8.1.1.15(Siebel eMedical),8.1.1.11, 8.1.1.14(Siebel ePharma)
Applications OpenUI, 8.1.1.14 (Siebel Mobile connected/Disconnected)
8.1.1.4(Siebel eCommunication)
7.5(Siebel callcenter, Siebel eSales application)

Siebel Tools 7.5, 8.1.1.4, 8.1.1.11, 8.1.1.14, 8.1.1.15

MS Technologies MS Dynamics CRM 2011, MSSR
Databases Oracle 9i / 10g and 11g, PL/SQL
ETL Tools Informatica Workflow Monitor, Designer and Manager, DataStage Designer & Director
Operating Systems RHEL 5.4 x 86, Windows Clients
Career Overview – Cognizant Technology Solutions, Bangalore –Oct 2016 to till date

DataStage Developer American Airlines Jan 2018 to till date

Project Overview
American Airlines is a major United States airline. It was the loyalty Siebel application for which the GDPR has been implemented.
Key Contributions
 Implementation of ‘General Data Protection Regulation’ for protecting the data privacy of airline members.
 Purge process has been implemented through Siebel EIM in a DataStage job for purging the old data and the inactive
member related data.
 Shared EIM and IFB knowledge to other team members for implementing the EIM operations through DataStage job.
 PLSQL cursors has been used at many places in the data stage job pre and post SQL part for implementing the
requirements. Prepared parallel and sequential data stage jobs for both inbound and outbound data operations.
 Spool file has been shared to the production team for the one-time extracts of data based on the user story points.
 Gained basic knowledge on Tivoli to design a job stream to schedule the data stage jobs.

Data mapping & SQL Developer Johnson & Johnson Mar 2017 to Dec 2017
Project Overview
Johnson & Johnson is an American multinational medical devices, pharmaceutical and consumer packaged goods manufacturing
company. It was a data migration project from Siebel to Salesforce.
Key Contributions
 Functional mapping of Unity EDL fields with respect to the Legacy UI has been provided for SouthStar, One Voice and CSI
applications
 The technical mappings were done based on the different Operating Companies of different source systems and the same
has been shared to the Unity team via SharePoint.
 The mappings based on the data model table structure has been done for data at reporting layer as well as the reopen
layer.
 Column level mappings and its relationship with the fields at UI level has been shared to EDL Unity team for their
development.
 SQLs has been constructed for all the table structures provided in the Legacy-Unity data model for transactional as well as
reopen data.
 Many transformation rules were also implemented in the SQLs based on the different requirements listed in Jira for the
Unity development.
 Co-ordination with the Legacy support team to verify the production data at Unity level

Developer Tele2 Sweden Nov 2016 to Mar 2017

Project Overview
Tele2 is a telephony major who offers mobile value-added services to customers in Sweden, Netherlands, Lituania, Estonia other
regions in Europe. I was part of Tele2 Sweden development team.
Key Contributions
 Gained good understanding about the agile methodology.
 Worked on different enhancements (user stories) and defects with respect to different releases.
 Designed new workflows for certain requirements from the business.
 Good understanding in Workflows, Data validation part and UI development.
 Worked on DBMS scheduler jobs to schedule the workflows and SQL procedures.
 Good hands-on in DB triggers
 Travelled to Riga, Latvia Client location to understand the process followed in the project.

Career Overview – Wipro Technologies, Bangalore – May 2010 to Oct 2016

Lead Application Support GlaxoSmithKine (GSK) Oct 2014 to Oct 2016

Project Overview
GSK is one of the world's leading research based pharmaceutical and healthcare companies which is committed to variety of
improvements on Quality of life. I am part of the team that provides production support to all geographies of International
Salesforce team and their automation requirements.
Team Size: 22
Key Contributions
 Successfully lead teams of size 20-25 members for APAC and MEA regions ensuring high quality and producvity metrics.
 Contributed to 3x reduction of SLA breaches for critical incidents in Siebel ePharma application and improved customer
experience in Service Requests handling.
 Handled entity relationships and associations by applying complex assignment manager rules.
 Gained good understanding on Siebel Remote concepts and resolved issues by eliminating conflicts due to
synchronization.
  Beginner level proficiency in performance tuning in UI, integration, batch interfaces and data migration using the features
& capabilities of RDBMS and Operating System.
 Designed process improvements to reduce response time for resolution of application related problems reported by end-
users across APAC & MEA regions.
 Developed UNIX Extraction & loading scripts and batch execution routines which lead to reasonable decrease in manual
efforts
 Attained experience in design and build of complex data conversion requirements like de-duplication, merge etc.,
 Handled seed data load (LOV, Positions, Employees, View, Responsibilities, etc.)
 Developed preliminary understanding on interfaces like ONEKEY, MULTICHANNEL, ENVISION and BIDW

Associate Consultant Pitney Bowes (PB) Aug 2012 to April 2013

Project Overview
Pitney Bowes is the world's leading provider of integrated mail and document management systems, services. I was part
of the PB Customer Relationship Management initiative to provide enhanced customer service. The CRM division I belong to
caters to areas viz., Customer Service/Care and Field Sales.
Key Contributions
 Hands on understanding in Siebel eSales and callcenter application.
 Valuable experience in data mapping, data loading and IFB file development
 Applied knowledge in SQL queries, procedures and packages for data updating/loading data
 Developed shell scripts and EIM jobs for automation of data changes and loads
 Incidents and service request managements as per the defined SLA.

Application / Server Admin Expresso Telecom Group (ETG) May 2011 to July 2012
Project Overview
Expresso Telecom Group (ETG) is a wireless telephony major who offers mobile value-added services to customers in Ghana,
Nigeria, Senegal and other regions. One of the primary objective of the project was to implement replacement of end-to-
end legacy system with Oracle based solution.
Key Contributions
 Fundamental understanding of business requirements and data volumes for high availability solution architecture and
Siebel infrastructure monitoring.
 Explored management of server components, installation process and server configuration. Have g o o d understanding
of Siebel web engine and seed data.
 Managed Installation and configuration of Siebel Gateway Server, Enterprise Server, Application Server and
database server. Installation of Siebel Tools and Client in the user's systems.
 Completed Siebel-AIA Integration setup for both the development and testing environments.
 DDL Synchronization, Repository migration and SRF deployment on heterogeneous platforms.
 Prepared release notes for every iteration and uploaded the required files in the SVN.
 Updated Bugs status in Bugzilla tool and periodic metric generation for the team.

Project Engineer Zurich Financial Service(ZFS) Oct 2010 to April 2011

Project Overview
Zurich is a Swiss based global insurance company who outsourced few of their selected risk management applications for
their financial Services arm. One of their key application is MS CRM application named GREW (Global Risk Engineering
Workstation) which maintained risk factors and categories for insuring a property.
Key Contributions
 Fair knowledge on Microsoft Dynamics CRM 4.0 application in insurance domain
 Development based on .net code for GREW Online Services project and Unit tested the developed code including
deployment of builds in SIT.
 Knowledge on functional testing of requirements of the project and fixed the bugs
 Basic knowledge on Csharp and SQL server for the implementation of GREW 2.1 multilingual Change Requests.

Accolades & Honours

 Awarded Feather In My Cap(FIMC) for successfully resolving critical client facing server infrastructure problem
management
 Consistently commended on multiple assignments for the ability to fast learning, application of skills.

Personal Dossier

Address for Communication Flat # 304, Samhitha Serenity, Chinnapa Reddy Road, Doddanekundi, Mahadevpura, Outer Ring
Road, Opposite to EMC2, Bangalore – 560 037, Karnataka, India
Date of Birth 1st July 1988
References Can be provided upon request