TARIFF ORDER
THE TRAI
TARIFF ORDER
On July 3, 2018, the TRAI declared implementations
of its "Telecommunication (Broadcasting and Cable)
Services (Eighth) (Addressable Systems) Tariff Order, 2017,"
with certain changes dictated by the
Madras High Court.
While framing this Tariff Order,
the TRAI's emphasis has been to
ensure transparency, non -
discrimination, consumer protection
and create an enabling environment
for orderly growth of the sector. The
new framework attempts to address
all the issues raised by broadcasters,
distributors of television channels and
subscribers.
The 2017 tariff order dictates a completely new tariff
regime, where Broadcasters declare maximum consumer
prices for their channels & distributors (MSOs, DTH, HITS
& IPTV) platforms receive a separate 'Network Capacity
fee' for providing service + atleast 20% Of MRP As
Distribution Fee.
Pay channel and HD Channels prices are not capped.
However, any Pay channels (SD or HD) priced above ` 19
can only be offered on a stand-alone basis.
PAY CHANNELS
Every broadcaster must declare each channel as a
Pay Channel or a Free To Air Channel.
Each Pay Channel must have a Maximum Retail Price
(MRP) which is the stand alone or a-la-carte price of the
channel. The MRP must be more than Zero, and be the
same for all platforms (MSO, DTH, HITS & IPTV).
ALL INDIA PRICE ONLY
Any pay channel must be offered at the same price
throughout India. This effectively does not permit regional
pricing of channels.
NO MINIMUM DURATION
Unlike earlier tariff orders, the new order is silent on
any minimum period of subscription.
This opens up 2 possibilities:
1. Pay Channels likes Sports could sell events
separately. For example a sports channel may charge
extra to view the ICC Finals, or an English language
SATELLITE & CABLE TV
T/a[- TOirf AadoSa
3 jaulaa[- 2018 kao T/a[- nao mad`asa ]cca nyaayaalaya Wara inadooiSat
kuC badlaava ko saaqa Apnao ‘TolaIkmyauinakoSansa ³ba`a^DkaisTMga va kobala´
saiva-sa ³AazvaaM´³eD/osaobala isasTma´ TOirf AadoSa¸ 2017 kI p`stuitkrNa
kI GaaoYaNaa kI.’
[sa TOirf AadoSa kao banaato samaya T/a[- nao
pardiSa-ta¸ gaOr–BaodBaavapUNa-¸ ]pBaao@ta saurxaa
AaOr xao~ ko sauvyavaisqat ivakasa ko ilae ek
saxama vaatavarNa banaanao pr jaaor idyaa.nayaI
$proKa nao p`saarkao¸M TolaIivajana caOnalaaoM ko ivatrkaoM
AaOr sabsaËa[baraoM Wara ]zayao gayao saBaI mau_aoM
kao saMbaaoiQat krnao ka p`yaasa ikyaa hO.
2017 TOirf AadoSa pUrI trh nayao TOirf yauga kI GaaoYaNaa krta hO jahaM ik
p`saark Apnao caOnalaaoM ko ilae AiQaktma ]pBaao@ta maUlya GaaoiYat krogaa AaOr
ivatrk ³emaesaAao¸ DITIeca¸ ihT\sa va Aa[-pITIvaI´ PlaoTfama- saovaa p`dana
krnao ko ilae Alaga ‘naoTvak- xamata Saulk’ ko saaqa–saaqa ivatrNa Saulk ko
$p maoM emaAarpI ka kma sao kma 20‰ p`aPt krogaa.
po caOnala AaOr ecaDI caOnalaaoM ko AiQaktma maUlya kao tya nahIM
ikyaa gayaa hO.halaaMik 19 É sao AiQak maUlya vaalao kao[- po caOnala ³esaDI
yaa ecaDI´ kao isaf- Akola caOnala ko $p maoM Aa^fr ikyaa jaa sakta hO.
po caO n ala
p`%yaok p`saark kao hr caOnalaaoM kao po caOnala ko $p maoM yaa ÍI–TU–
eyar caOnala ko $p maoM GaaoiYat krnaa haogaa.
p`%yaok po caOnala ka AiQaktma Kudra maUlya ³emaAarpI´ haonaa
caaihe jaao ik caOnala ka Akolaa yaa vyai@tgat maUlya haogaa .emaAarpI
jaIrao sao AiQak haonaI caaihe AaOr saBaI PlaoTfama- ³emaesaAao¸ DITIeca¸
ihT\sa yaa Aa[-pITIvaI´ ko ilae samaana maUlya haonaI caaihe.
ko v ala AiKla BaartIya maU l ya
kao[- BaI po caOnala pUro Baart maoM ek hI maUlya pr Aa^fr ikyaa jaanaa
caaihe.yah p`BaavaI $p sao caOnalaaoM ko xao~Iya maUlyaaoM kI Anaumait nahIM dogaa.
nyaU n atma AvaiQa nahIM
pUva- ko TOirf AadoSaaoM ko ivaprIt nayaa AadoSa sabsaËIPSana kI
iksaI BaI nyaUnatma AvaiQa pr KamaaoSa hO.
yah 2 saMBaavanaaAaoM kao Kaolata hO:
1º spaoT\sa- jaOsao po caOnala AayaaojanaaoM kao Alaga sao baoca sakoMgao.]dahrNa
ko ilae ek Kola caOnala Aa[-saIsaI fa[nala kao doKnao ko ilae
39 AUGUST 2018
 TARIFF ORDER
GEC channel could charge separately to view an even
like the Grammy Awards.
2. Sports channels could raise their minimum
subscription period to 1 year, thus ensuring that they
get paid their full subscription amount even for
months when they do not carry any prime content.
Further the same tariff order prohibits discounts of
more than 15% off the a-la-carte price, even for an
annual package.
BROADCASTERS' & DISTRIBUTORS'
BOUQUETS
The tariff regulation requires broadcasters to offer
their channels both as a-la-carte and in a bouquet of the
broadcaster's channels, under certain restrictions that we
have detailed below. Customer a-la-carte and bouquet prices
must be declared and shared with the end consumers. This
will end the MSO / LCO be made a scapegoat for non-realistic
channel pricing.
The TRAI also requires distributors to create multi-
broadcaster channel bouquets, again with certain
restrictions as we have detailed below.
All bouquets offered by broadcasters must also be
offered without modification, at the price declared by each
broadcaster.
The consumer therefore receives the choice of:
1. Stand-alone / a-la-carte Pay Channels
2. Broadcaster's Channel Bouquet & Price.
3. MSO / DTH platform's Channel bouquets & Price.
This will provide the consumers ample choice.
Broadcasters Must Declare Their
Pay Channel Prices To Consumers
BROADCASTER'S BOUQUETS
A broadcaster can combine Pay Channel only, from
channels of its subsidiary company or holding company,
and declare the subscriber MRP of its bouquet. The
Subscriber MRP must be the same for MSOs, DTH, HITS &
IPTV platforms.
If the MRP exceeds ` 19, the channel cannot be
offered in any bouquet, and must be subscribed by the
consumer on an a-la-carte basis only.
A broadcaster's pay channel bouquet cannot include
FTA channels.
The Same bouquet cannot include SD & HD
channels.
SATELLITE & CABLE TV
Aitir@t Saulk lao sakta hO yaa ifr ek AMga`ojaI BaaYaI jaI[-saI
caOnala ga`OmaI purskar kao doKnao ko ilae Alaga sao Saulk laogaa.
2º Kola caOnala ApnaI nyaUnatma sabsaËIPSana AvaiQa 1 vaYa- tk baZ,a
sakto hOM ijasasao ik vao jaba mau#ya kaya-Ëma ka p`saarNa nahIM kr
rho haoMgao tao BaI ]nhoM ]sa mahInao ko ilae BaI pUro sabsaËIPSana rkma
ka Baugatana imalata rhogaa.[sako Alaavaa vahI TOirf AadoSa
vaaiYa-k pOkoja ko ilae BaI vyai@tgat maUlya ko 15‰ sao AiQak
kI CUT sao BaI raokta hO.
p` s aark va ivatrk bau k o
TOirf AiQainayama Kasa p`itbaMQa ko tht p`saarkaoM ko caOnala ko
bauko va vyai@tgat daonaaoM kao ]nako caOnala Aa^fr krnao haoMgao¸ ijasaka
ivavarNa hma naIcao do rho hOM.]pBaao@taAaoM ko vyai@tgat va bauko maUlya kao
inaiScat $p sao GaaoiYat ikyaa jaanaa caaihe AaOr AMitma ]pBaao@taAaoM ko
saaqa ]sakI ihssaodarI kI jaanaI caaihe.yah emaesaAaoÀelasaIAao kao
gaOr–yaqaaqa-vaadI caOnala maUlyaaoM inaQaa-rNa ko ilae baila ka bakra banaanao ka
AMt krogaa.
T/a[- ko ilae yah BaI AavaSyak hO ik ivatrk bahu–p`saark caOnala
bauko ka inamaa-Na kroM¸ laoikna ifr sao kuC p`itbaMQa ko saaqa¸ ijasaka
ivavarNa hma naIcao do rho hOM.
p`saarkaoM Wara Aa^fr ikyao gayao saBaI bauko kao p`%yaok p`saark Wara
GaaoiYat maUlya pr ibanaa AaQauinakIkrNa ko Aa^fr ikyaa jaayaogaa.
[sailae ]pBaao@taAaoM kao inamna trh kI psaMd p`aPt haogaI:
1º AkolaaÀvyai@tgat po caOnala
2º p`saark caOnala bauko va maUlya
3º emaesaAaoÀDITIeca PlaoTfama- ko caOnala bauko va maUlya
yah ]pBaao@taAaoM kao pyaa-Pt ivaklp p`dana krogaa.
p`saarkaoM kao ]pBaao@taAaoM ko ilae
po caOnala maUlyaaoM kI GaaoYaNaa krnaI haogaI
p`saarkaoM ka bauko
p`saark ApnaI sahayak kMpnaI yaa haoilDMga kMpnaI ko caOnalaaoM sao isaf-
po caOnalaaoM kao saMGaiTt kr sakto hOM AaOr Apnao bauko ko sabsaËa[bar emaAarpI
GaaoiYat kr sakto hO. M sabsaËa[bar emaAarpI emaesaAao¸ DITIeca¸ ihT\sa va
Aa[-pITIvaI PlaoTfamaaoM- ko ilae samaana haogaI.yaid emaAarpI 19 É sao AiQak
haotI hO tao caOnala kao iksaI Anya bauko maoM Aa^fr nahIM ikyaa jaa sakta hO
AaOr ]sao ]pBaao@ta isaf- vyai@tgat AaQaar pr hI sabsaËa[bD krogM ao.
p`saarkaoM ko po caOnala bauko maoM efTIe caOnalaaoM kao Saaimala nahIM
ikyaa jaa sakta hO.
ek hI bauko maoM esaDI va ecaDI caOnalaaoM kao Saaimala nahIM ikyaa jaa
sakta hO.
40 AUGUST 2018
 TARIFF ORDER
HD Pay Channels Must Be Offered
In A Separate Bouquet
DISTRIBUTORS' BOUQUET
An MSO, DTH, HITS or IPTV platform shall offer
channels available on its platform on the following basis:
1. Can create bouquets by combining Pay Channels
from different broadcasters.
2. Cannot create bouquets with a combination of Pay
& FTA channels.
3. All channels must also be offered a-la-carte.
4. Bouquet price must be 85% to 100% of MRP.
5. All bouquets offered by broadcasters must also be
offered without modification, at the price declared
by each broadcaster.
6. No bouquet to include SD & HD versions of the
same channel.
7. Can form FTA bouquets with a combination of FTA
channels from different broadcasters.
No (SD or HD) Channel Priced
Above ` 19 Can Be Included
In a Bouquet
SPORTS & HD PRICE DROP?
The fact that any channel priced above ` 19 (MRP)
cannot be offered in a bouquet, will impact the price of Sports
channels, and HD channels in particular.
FEES TO DISTRIBUTION PLATFORMS.
The TRAI tariff order allows the distribution platform
(MSO, DTH, HIT or IPTV) to collect:
a. Distribution Fee From Pay Broadcasters
b. Network Capacity Fee from consumers
c. Carriage Fee From FTA & Pay channels
d. Placement Fees (not regulated). To be independently
negotiated between distributor and Broadcaster.
DISTRIBUTION FEE
Every pay channel broadcaster must provide
distribution platforms a "Distribution Fee" of atleast 20%
of the MRP of the Pay channel or bouquet. Exactly the
same to all distribution platforms - MSOs, HIT, DTH or
IPTV.
SATELLITE & CABLE TV
ecaDI po caOnalaaoM kao inaiScat $p sao
Alaga bauko maoM Aa^fr ikyaa jaanaa caaihe
ivatrkaoM ka bauko
ek emaesaAao¸ DITIeca¸ ihT\sa yaa Aa[-pITIvaI PlaoTfama- kao inamna
AaQaar pr Apnao PlaoTfama- pr ]plabQa caOnalaaoM kao Aa^fr krnaa haogaa:
1º ivaiBanna p`saarkaoM sao po caOnalaaoM kao imalaakr bauko banaa sakta hO.
2º po va efaTIe caOnalaaoM kao imalaakr bauko nahIM banaa sakta hO.
3º saBaI caOnalaaoM kao inaiScat $p sao vyai@tgat AaQaar pr BaI Aa^fr
ikyaa jaanaa caaihe.
4º bauko maUlya emaAarpI ko 85‰ sao 100‰ haonaa caaihe.
5º p`saarkaoM Wara Aa^fr saBaI bauko kao p`%yaok p`saarkaoM Wara GaaoiYat
maUlya pr BaI ibanaa iksaI trh ko saMSaaoQana ko Aa^fr ikyaa jaanaa
caaihe.
6º iksaI BaI bauko maoM samaana caOnala ko esaDI va ecaDI saMskrNa kao
Saaimala nahIM ikyaa jaanaa caaihe.
7º ivaiBanna p`saarkaoM sao efTIe caOnala ko saMyaaoga ko saaqa efTIe
bauko banaa sakta hO.
19 É caOnala maUlya ko iksaI caOnala kao
bauko maoM Saaimala nahIM ³esaDI yaa ecaDI´
ikyaa jaa sakta hO
Ko l a va ecaDI maU l ya mao M igaravaTÆ
[sa tqya ko baad kI 19 Épyao ³emaAarpI´ sao AiQak ko maUlya
vaalao iksaI BaI caOnala kao bauko maoM Aa^fr nahIM ikyaa jaa sakta¸ yah Kola
caOnalaaoM AaOr Kasakr ecaDI caOnalaaoM ko maUlya kao p`Baaivat krogaa.
ivatrNa Plao T famaao M - ko ilae mau F t
T/a[- ka TOirf AadoSa ivatrNa PlaoTfamaao-M ³emaesaAao¸ DITIeca¸
ihTsa yaa Aa[-pITIvaI´ inamna kao eki~t krnao kI Anaumait dota hO:
eº po p`saarkaoM sao ivatrNa Saulk
baIº ]pBaao@taAaoM sao naoTvak- xamata Saulk
saIº efTIe va po caOnalaaoM sao kOirja Saulk
DIº PlaosamaoMT Saulk ³ivainayaimat nahIM´.ivatrk va p`saarkaoM ko baIca
svatM~ ivacaar–ivamaSa- krko.
ivatrNa Sau l k
saBaI po caOnala p`saarkaoM kao po caOnala yaa bauko ko emaAarpI ko kma
sao kma 20‰ ka ivatrNa Saulk ja$r p`dana krnaa caaihe. ibalkula
saBaI ivatrNa PlaoTfama- kI trh–emaesaAao¸ ihT\sa¸ DITIeca yaa
Aa[-pITIvaI.
43 AUGUST 2018
 TARIFF ORDER
NETWORK CAPACITY FEE
Every distribution platform is permitted to charge
the consumer a "Network Capacity Fee" as follows:
a. Not exceed ` 130 (taxes extra) for the first 100 SD
Channels.
b. Additional network capacity fee not to exceed ` 20
for 25 SD channels.
c. Each HD channel = 2 SD channels for capacity fee.
d. The distributor must provide atleast 6 months' notice
to consumers and TRAI before changing the network
capacity fee.
Within the service fee of 100 SD channels @
` 130 + tax, apart from the channels to be mandatorily
provided to subscribers as notified by the Central
Government, a subscriber is free to choose any free-to-air
channel, pay channel, or bouquet of pay channels offered
by the broadcasters or bouquet of pay channels offered by
the distributor, or bouquet of free-to-air channels, or a
combination thereof.
Hence a subscriber can pay the Basic Service fee of
` 130 + tax and select any pay channels, a-la-carte or
bouquet or FTA channels totalling 100 SD channels or a mix
of any SD and HD channels, where each HD channel is
accounted as 2 SD channels.
All DPOs Must Receive:
a. Distribution Fee From Pay Broadcasters
b. Network Capacity Fee from consumers
c. Carriage Fee From FTA & Pay channels
d. Placement Fees (not regulated). To be independently
negotiated between distributor and Broadcaster.
DPO: Digital Platform Operator
They Are All CATV, DTH, HITS & IPTV Platforms
FTA CHANNELS
Consumers must pay the Network Capacity Fee even
for FTA channels they select.
BASIC SERVICE TIER
Every distributor (MSO, DTH, HITS or IPTV) must
offer at least 1 bouquet, referred to as Basic Service Tier, of
100 channels, including the govt mandated channels. This
Basic Service Tier must contain at least 5 channels of each
of the following genres:
1. Devotional
2. General Entertainment
SATELLITE & CABLE TV
nao T vak- xamata Sau l k
saBaI ivatrNa PlaoTfama- kao ]pBaao@taAaoM sao inamna trIko sao ‘naoTvak-
xamata Saulk’ laonao kI Anaumait dI gayaI hO:
eº phlao 100 esaDI caOnalaaoM ko ilae 130É ³kr Aitir@t´ sao
AiQak nahIM.
baIº Aitir@t naoTvak- xamata Saulk 25 esaDI caOnalaaoM ko ilae 20É
sao AiQak nahIM haonaI caaihe.
saIº xamata Saulk ko ilae p`%yaok ecaDI caOnala = 2 esaDI caOnala.
DIº naoTvak- xamata Saulk maoM badlaava sao phlao ivatrkaoM kao ]pBaao@taAaoM
va T/a[- kao kma sao kma 6 mahInao ka naaoiTsa p`dana krnaa caaihe.
130É ³kr Aitir@t´ pr 100 esaDI caOnalaaoM ko saiva-sa Saulk
ko BaItr koMd` sarkar Wara AiQasaUicat ]pBaao@taAaoM kao Ainavaaya- caOnala
kao p`dana krnao ko Alaavaa¸ ]pBaao@ta iksaI BaI ÍI–TU–eyar caOnala¸ po
caOnala yaa p`saarkaoM Wara Aa^fr ikyao gayao po caOnalaaoM ko bauko yaa ivatrkaoM
Wara Aa^fr po caOnalaaoM ko bauko yaa ÍI–TU–eyar caOnalaaoM ko bauko yaa ]sako
saMyaaojana ka caunaava krnao kao svatM~ hO.
[sailae ]pBaao@ta 130É va kr ko maUla saiva-sa Saulk ka Baugatana
kr sakta hO AaOr iksaI po caOnala¸ vyai@tgat yaa bauko yaa efTIe caOnalaaoM
kao imalaakr 100 esaDI caOnala yaa iksaI esaDI va ecaDI caOnalaaoM ko imaEaNa
ka caunaava kr sakta hO¸ jahaM ik hr ecaDI caOnala ka matlaba 2 esaDI
caOnala hO.
saBaI DIpIAao kao p` a Pt hao n aI caaihe:
eº po p`saarkaoM sao ivatrNa Saulk
baIº ]pBaao@taAaoM sao naoTvak- xamata Saulk
saIº efTIe va po caOnalaaoM sao kOirja Saulk
DIº PlaosamaoMT Saulk ³ivainayaimat nahIM´.ivatrk va p`saarkaoM ko baIca
svatM~ ivacaar–ivamaSa- krko.
DIpIAao : iDijaTla Plao T fama- Aa^ p ro T r
[namaoM saBaI saIeTIvaI¸ DITIeca¸ ihT\sa va Aa[-pITIvaI PlaoTfama- hOM.
efTIe caO n ala
]pBaao@taAaoM kao ]nako Wara caunao gayao efTIe caOnalaaoM ko ilae BaI
naoTvak- xamata Saulk ka Baugatana krnaa caaihe.
bao i sak saiva- s a iTyar
hr ivatrk ³emaesaAao¸ DITIeca¸ ihT\sa yaa Aa[-pITIvaI´ kao
kma sao kma 1 bauko Aa^fr krnaa haogaa¸ maUla saovaa EaoNaI ko $p maoM saMdiBa-t
hO¸ ijasamaoM 100 caOnala haoMgao¸ [samaoM sarkar Wara Ainavaaya- caOnala BaI Saaimala
hOM.[sa maUla saovaa EaoNaI maoM inamna vaga- maoM sao p`%yaok ko kma sao kma 5 caOnala
inaiScat $p sao Saaimala haonaa caaihe:
1º Qaaima-k
2º Aama manaaorMjana
44 AUGUST 2018
 TARIFF ORDER
3. Infotainment 3º [MfaoTonamaoMT
4. Kids 4º baccaaoM
5. Movies 5º maUvaIja,
6. Music 6º saMgaIt
7. News & Current Affairs 7º nyaUja va kroMT Afoyasa-
8. Sports 8º Kola
9. Miscellaneous
9º Anya
If 5 FTA channels are not available of a particular yaid Kasa vaga- ko 5 efTIe caOnala ]plabQa nahIM hOM tao ivatrk
genre, the distributor shall be free to include channels of
other genres.
Anya vaga- ko caOnalaaoM kao Saaimala krnao kao svatM~ hOM.
Every broadcaster must declare the genre of each p`%yaok p`saark kao p`%yaok caOnala ko vaga- kI ja$r GaaoYaNaa krnaI
channel. caaihe.

The Basic Service Tier Bouquet

baoisak saiva-sa iTyar bauko Ainavaaya- nahIM hO
Is Not Compulsory

CARRIAGE FEE kO i rja Sau l k

Carriage fees are regulated by The
Telecommunication (Broadcasting & Cable) Services
Interconnection (Addressable Systems) Regulations, 2017,
which were also declared on March 3, 2017. However,
for completeness of the financials, we are listing details
here.
"Carriage Fee" is defined by the TRAI as "any fee
payable by a broadcaster to a distributor of television
channels only for the purpose of carrying its channels
through the distributor's network, without specifying the
placement of such channels onto a specific position in the
electronic programme guide or, seeking assignment of a
particular number to such channels." Hence carriage fee
excludes placement fee which is not regulated and can be
charged extra, as mutually agreed.
1. Every distributor must declare the carriage fee
charged uniformly from each channel.
2. Carriage Fee Cannot exceed 20 paise per SD channel
and 40 paise per HD channel.
3. The carriage fee can be discounted upto 35% by the
distributor. However, the discounting factors must
be quantifiable and applied uniformly to all channels
distributed.
CALCULATION OF CARRIAGE FEE
TRAI has dictated that the maximum carriage fee
charged must diminish as more subscribers of that platform
view the channel. Its has dictated the following maximum
kOirja Saulk kao TolaIkmyauinakoSansa ³p`saarNa va kobala´ saiva-sa
[MTrknao@Sana ³eD/osaobala isasTma´ rogyaUlaoSana¸ 2017 Wara ivainayaimat ikyaa
jaayaogaa¸ [sao BaI 3 maaca- 2017 kao GaaoiYat ikyaa gayaa hO.halaaMik iva<aIya
pUNa-tyaa ko ilae hma yahaM ivavarNa kao saUcaIbaw kr rho hOM.
T/a[- nao kOirja Saulk kao pirBaaiYat krto hue batayaa hO ik
ivatrk ko naoTvak- kI sahayata [sako caOnalaaoM kao isaf- kOrI krnao ko
]_oSyaaoM ko ilae TolaIivajana caOnalaaoM ko ivatrkaoM ko ilae p`saarkaoM Wara
Baugatana ikyaa gayaa kao[- BaI rkma¸ [lao@T/a^inak p`aoga`ama gaa[D maoM ivaiSaYT
sqaana pr eosao caOnalaaoM kI inayaui@t inaid-YT ikyao ibanaa yaa [sa trh ko
caOnalaaoM ko ilae ivaSaoYa naMbar kI maaMga krnaa.[sailae kOirja Saulk maoM
PlaosamaoMT Saulk Saaimala nahIM hO ijasao ik inayaimat nahIM ikyaa jaa sakta
AaOr AapsaI sahmait sao Aitir@t vasaUlaa jaa sakta hO.
1º saBaI ivatrkaoM kao p`%yaok caOnala sao eksamaana kOirja Saulk lagaanao
kI GaaoYaNaa krnaI caaihe.
2º kOirja Saulk p`it esaDI caOnala 20 pOsao AaOr p`it ecaDI caOnala
40 pOsao sao AiQak nahIM hao saktI.
3º kOirja Saulk maoM ivatrk 35‰ tk kI CUT do sakta hO.halaaMik
CUT kark maapnao yaaogya haonao caaihe AaOr saBaI caOnalaaoM pr ek
samaana laagaU haonaa caaihe.
kO i rja Sau l k kI gaNanaa
T/a[- nao inadoS- a idyaa hO ik ilayaa jaanao vaalaa AiQaktma kOirja Saulk kma
haonaa caaihe @yaaoiM k ]sa caOnala kao PlaoTfama- ko AiQak sabsaËa[bar doKto
hO.
M [sanao ËmaSa: esaDIÀecaDI caOnalaaoM ko ilae 20pOÀ40pO kOirja Saulk

SATELLITE & CABLE TV 47 AUGUST 2018

 TARIFF ORDER
limits, in addition to the 20p / 40p carriage fee cap for SD / saImaa inayat krnao ko Alaavaa inamna AiQaktma saImaa BaI inadoi- Sat ikyao
HD channels respectively. hO.
M
Carriage Fee is capped at 20p per SD channel or 40p esaDI caOnalaaoM ko ilae kOirja Saulk kI AiQaktma saImaa 20 pO yaa
per HD channel per month x number of active subscribers 40 pO ecaDI caOnala p`it maah x naoTvak- pr saiËya sabsaËa[baraoM kI
on the network. saM#yaa.
Channel opted by Carriage Fee sabsaËa[barao M ko ‰ Wara do y a kO i rja Sau l k
% Of Subscribers Payable psaM d ikyaa gayaa caO n ala
Less Than 5% Full Carriage Fee 5‰ sao kma pUra kOirja Saulk
5% but less than 10% 75% Carriage Fee 5‰ laoikna 10‰ sao kma 75‰ kOirja Saulk
10% but less than 15% 50% Carriage Fee 10‰ laoikna 15‰ sao kma 50‰ kOirja Saulk
15% but less than 20% 25% Carriage Fee 15‰ laoikna 20 p`itSat sao kma 25‰ kOirja Saulk
20% or more Zero Carriage Fee 20‰ yaa AiQak SaUnya kOirja Saulk
Table 1: Carriage Fee Chargeable To b ala 1: p` s aarkao M sao ivatrkao M Wara
By Distributors To Broadcasters. ilayaa jaanao vaalao kO i rja Sau l k
Carriage fee is applicable for both - FTA and Pay kOirja Saulk daonaaoM –efTIe AaOr po caOnalaaoM ko ilae laagaU
channels. haogaI.
PLACEMENT FEE EXTRA Plao s amao M T Sau l k Aitir@t
The very definition of Carriage Fee by TRAI points T/a[- Wara kOirja Saulk kI yahI pirBaaYaa ivatrNa PlaoTfamaao-M ko
to the distinct option for distribution platforms to charge ilae Alaga PlaosamaoMT va maako-iTMga Saulk laonao kI Aaor saMkot krta hO jaao
separate Placement and marketing fees which are not ik ivainayaimat nahIM hOM.
regulated.
]dahrNa ko ilae Aitir@t PlaosamaoMT Saulk Kasa bauko maoM Saaimala
As an example, an extra placement fee can be charged
for including in a particular bouquet, of for numbering or krnao yaa bauko ko 3 p`mauK naMbar maoM caOnala kao rKnao ko ilae ilayaa jaata
placing a channel in the top 3 numbers of a bouquet. There hO.[saI trh [sa baat ka kao[- inado-Sa nahIM hO ik PlaosamaoMT va maako-iTMga
is also no dictate that the placement or marketing fee must Saulk iksaI pUva- GaaoiYat draoM pr saBaI p`saarkaoM sao eksamaana $p sao ilayaa
be charged uniformly to all broadcasters, in at any pre- jaanaa caaihe.
declared rate. irpao i T- M g a kI ja$rt
REPORTING REQUIREMENTS [saI trh TOirf AadoSa ivastar sao inamna Wara irpaoiT-Mga ³T/a[-
The tariff order also specifies in detail, the reporting kao´ kI ja$rt kao inaidY-T krta hO:
(to the TRAI) requirements by:
p`saarkaoM
Broadcasters ivatrkaoM ³emaesaAao¸ DITIeca¸ ihT\sa va Aa[-pITIvaI´
Distributors (MSO, DTH, HITS & IPTV). Anau p alana AiQakarI
COMPLIANCE OFFICER saBaI p`saarkaoM va ivatrkaoM kao Anaupalana AiQakarI kI inayaui@t
Every broadcaster and distributor must appoint a krnaI haogaI AaOr ]nako saMpk- ivavarNa T/a[- kao ]plabQa kranao haoMgao.
'Compliance Officer' and make available his contact details Anaupalana AiQakarI kao caaihe:
to the TRAI. The compliance officer must: ³e´ [sa AadoSa ko p`avaQaanaaoM ko saaqa Anaupalana sauinaiScatta krnao ko
(a) Generating awareness for ensuring compliance with
ilae jaaga$kta pOda krnaa
the provisions of this Order
(b) Reporting compliance to the TRAI. ³baI´ T/a[- kao Anaupalana kI irpaoiT-Mga.
(c) Ensure procedures are followed for compliance of ³saI´ [sa AadoSa ko Anaupalana ko ilae p`iËyaaAaoM ko palana kI
this Order.  sauinaiScatta krnaa. 

SATELLITE & CABLE TV 48 AUGUST 2018

 INTERCONNECTION ORDER
TRAI INTERCONNECT
REGULATION
T/a[- [MTrknao@T ivainayama
On March 3, 2017, the TRAI released the 3 maaca- 2017 kao T/a[- nao eD/osaobala isasTma kI sahayata sao TIvaI
Telecommunication (Broadcasting and Cable) Services p`saarNa ko ilae [MTrknao@Sana vyavasqaa kao inayaimat krnao ko ilae
Interconnection (Addressable Systems) Regulations, 2017,
to regulate interconnection
TolaIkmyauinakoSansa ³p`saarNa va kobala´ saiva-saosa [MTrknao@Sana ³eD/osaobala
arrangements for TV broadcasting isasTma\sa´ rogyaUlaoSansa\¸ 2017 jaarI ikyaa.
through Addressable Systems. yahI rogyaUlaoSana samaana $p sao DITIeca saMcaalak¸
The same regulations apply
uniformly to a DTH operator, MSO,
emaesaAao¸ ihT\sa yaa Aa[-pITIvaI saMcaalakaoM pr
HITS or IPTV operator. BaI laagaU haotI hO.
In this regulation, due care has [sa ivainayama maoM ]Vaoga ko saBaI pxaaoM kI
been taken to address concerns of all
industry players & ensure
icaMtaAaoM ka ]icat Qyaana rKa gayaa hO AaOr
transparency, non-discrimination and maUlya EaRK
M laa maoM pardiSa-ta¸ gaOr BaodBaava AaOr
a level playing field across the value chain. saBaI ko ilae ek samaana Avasar p`dana krnao kI sauinaiScatta kI gayaI hO.

SATELLITE & CABLE TV 51 AUGUST 2018

 INTERCONNECTION
TARIFF ORDER
ORDER
Some of its salient points are:
BROADCASTERS' OBLIGATIONS
"Broadcaster" means a person or a group of persons,
or body corporate, or any organization or body who, after
having obtained, in its name, downlinking permission for
its channels, from the Central Government, is providing
programming services.
 No broadcaster shall engage in any practice that
prevents any other distributor from obtaining signals.
 Broadcasters must provide TV signals to a distributor
within 30 days of the interconnect agreement, or
convey in writing, the reasons for rejection, including
earlier non-payment.
 Any unreasonable term or condition by the
broadcaster, shall be deemed a denial of request.
 A broadcaster cannot demand a particular position
in the Electronic Programme Guide (EPG) or assigning
a particular channel number, or demand a minimum
subscriber count, for providing signals.
 A broadcaster cannot influence packaging of a
channel in any distributor's bouquet.
 Broadcasters must offer every Pay Channel on an a-
la-carte basis.
 Must publish its Reference Interconnection Offer
(RIO) on its website detailing the broadcaster's a-la-
carte & bouquet MRPs, discounts, distribution fee,
channel genre etc. Website must indicate contact
details where the RIO is to be submitted.
 Broadcaster must provide atleast 20% of the MRP
as distribution fee, which must be uniform for all
distribution platforms.
 Broadcasters must Invoices monthly on the basis of
the subscription report submitted by the distributor,
& allow atleast 15 days for payment.
DISTRIBUTORS' OBLIGATIONS
"Distribution Platform" means distribution network
of a DTH operator, MSO HITS or IPTV operator.
 No distributor can engage in any practice with any
broadcaster, that denies network access to other
broadcasters.
 No distributor shall engage in any practice or activity
LCO that prevents any other LCO from obtaining
signals from the distributor.
SATELLITE & CABLE TV
[sako kuC p`mauK ibaMdu hOM:
p` s aarkao M ka daiya%va
‘p`saark’ ka matlaba ek eosao vyai@t yaa vyai@tyaaoM ko ga`up yaa
inagaimat inakaya yaa iksaI saMgazna yaa inakaya sao hO jaao ik koMd` sarkar sao
Apnao caOnalaaoM kI Da]nailaMikMga maMjaUrI Apnao naama pr p`aPt krnao ko baad
kaya-Ëma saovaa p`dana kr rha hO.
 kao[- BaI p`saark eosao iksaI BaI kama maoM Saaimala nahIM haogaa jaao ik
iksaI Anya ivatrk kao isaganalaaoM kao p`aPt krnao sao raoko.
 p`saark [MTrknao@Sana samaJaaOto ko haonao ko 30 idnaaoM ko BaItr
ivatrkaoM kao TIvaI isaganala p`dana krogaa yaa ilaiKt maoM AsvaIkRit
ko karNa ko baaro maoM batayaogaa ijasamaoM phlao ko gaOr–Baugatana BaI
Saaimala haogaa.
 p`saarkaoM Wara kao[- Anauicat Sabd yaa Sat- kao AnauraoQa kao
AsvaIkar krnaa maanaa jaayaogaa.
 ek p`saark isaganala p`dana krnao ko ilae [lao@T/a^inak p`aoga`ama
gaa[D ³[-pIjaI´ yaa iksaI ivaSaoYa caOnala kao inaid-YT krnaa¸ kma
sao kma ga`ahk saM#yaa kI maaMga nahIM kr sakta hO.
 ek p`saark iksaI Anya ivatrk ko bauko maoM caOnala kI pOkoijaMga
kao p`Baaivat nahIM kr sakta hO.
 p`saark kao p`%yaok po caOnala kao vyai@tgat AaQaar pr Aa^fr
krnaa haogaa.
 Apnao vao b asaa[T pr Apnao ro Í o M s a [M T rknao @ Sana Aa^ f r
³AarAa[-Aao´ kao p`kaiSat krnaa caaihe ijasamaoM ik p`saarkaoM
ko vyai@tgat va bauko emaAarpI¸ iryaayat¸ ivatrNa Saulk¸ caOnala
vaga- Aaid ka ivavarNa haogaa.vaobasaa[T maoM saMpk- pta ka BaI
ivavarNa haogaa jahaM ik AarAa[-Aao kao p`stut ikyaa jaanaa hO.
 p`saarkaoM kao ivatrNa Saulk ko $p maoM emaAarpI ka kma sao kma
20‰ p`dana krnaa haogaa¸ jaao ik saBaI ivatrNa PlaoTfamaao-M pr
eksamaana haonaI caaihe.
 p`saarkaoM kao ivatrkaoM Wara sabsaËIPSana irpaoT- p`stut krnao ko
AaQaar pr maaisak caalaana idyaa jaanaa caaihe AaOr Baugatana ko
ilae kma sao kma 15 idnaaoM kI Anaumait dI jaanaI caaihe.
ivatrkao M ka daiya%va
‘ivatrNa PlaoTfama-’ ka matlaba DITIeca Aa^proTr¸ emaesaAao
ihT\sa yaa Aa[-pITIvaI Aa^proTr ko ivatrNa naoTvak- sao hO.
 kao[- ivatrk iksaI p`saark ko saaqa eosao kama maoM Saaimala nahIM haogaa
jaao ik ]sao Anya p`saarkaoM ko naoTvak- e@saosa krnao sao manaa kro.
 kao[- BaI ivatrk iksaI BaI eosao vyavahar yaa gaitivaiQayaaoM maoM Saaimala
nahIM haogaa jaao ik iksaI Anya elasaIAao kao ivatrkaoM sao isaganala
p`aPt krnao sao raoko.
52 AUGUST 2018
 INTERCONNECTION ORDER
 Every distributor must declare its the coverage area.
 Every distributor must publish on its website, (within
30 days):
a. Its Target market.
b. Its total SD channel capacity.
(1 HD Channel = 2 SD Channels)
c. List of channels available on the network;
d. Number of channels for which interconnection
agreements have been signed.
e. Spare channel capacity available on the network.
f. List of channels, in chronological order, for which
interconnection agreements have been signed
and are pending distribution due to non-
availability of channel capacity.
Broadcaster Must Provide Atleast
20% Of MRP As Distribution Fee.
Exactly Same Fee Must Be Given
To All Platforms.
Changes must be updated within 7 calendar days.
 The distributor must allocate spare channel capacity
in pending chronological order.
 Any unreasonable terms by the distributor, shall be
deemed a denial of request, except if the broadcaster
refuses to pay carriage fee or is in default of payment.
 A distributor may discontinue carrying a TV channel,
if the subscription is less than 5%, for 6 consecutive
months & need not recommence for 1 year. (for HD
channels, the subscriber base shall be those capable
of receiving HD channels).
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SATELLITE & CABLE TV 55
 hr ivatrk kao Apnao kvaroja xao~ kI GaaoYaNaa krnaI haogaI.
 p`%yaok ivatrk kao Apnao vaobasaa[T ³30 idnaaoM ko BaItr´ p`kaiSat
krnaa caaihe:
eº laixt baajaar
baIº [sakI kula esaDI caOnala xamata.³1 ecaDI caOnala = 2
esaDI caOnala´
saIº naoTvak- pr ]plabQa caOnalaaoM kI saUcaI
DIº caOnalaaoM kI saM#yaa ijasako ilae [MTrknao@Sana samaJaaOto pr
hstaxar ikyao gayao hOM.
[-º naoTvak- pr ]plabQa Aitir@t caOnala xamata.
efºcaOnalaaoM kI saUcaI¸ ijasako ilae [MTrknao@Sana samaJaaOto pr
hstaxar ikyao gayao hOM AaOr caOnala xamata kI AnauplabQata ko
calato laMibat ivatrNa kao kalaËmaanausaar rKnaa.
p`saarkaoM kao ivatrNa Saulk ko $p maoM
emaAarpI ka kma sao kma 20‰ p`dana krnaa haogaa.
ibalkula [tnaa hI Saulk saBaI PlaoTfama-
kao idyaa jaanaa caaihe
pirvat-naaoM kao saat kOlaoDM r idnaaoM ko BaItr ApDoT ikyaa jaanaa caaihe.
 ivatrk kao laMibat kalaanauËimak Ëma maoM Aitir@t caOnala xamata
AavaMiTt krnaI caaihe.
 ivatrk Wara kao[- Anauicat Sabd¸ AnauraoQa ka KMDna maanaa
jaayaogaa¸ isavaaya [sako ik yaid p`saark kOirja Saulk ka Baugatana
krnao sao [Mkar krta hO yaa Baugatana maoM iDfa^lT rhta hO.
 ek ivatrk ]sa TIvaI caOnala kao p`saairt krnao sao manaa kr
sakta hO ijasaka sabsaËIPSana 6 mahInao lagaatar 5‰ sao kma
rhta hO AaOr ek vaYa- ko ilae [sao ifr sao Sau$ krnao kI ja$rt
nahIM hO.³ecaDI ko ilae ga`ahk AaQaar vah haogaa¸ jaao ik ecaDI
caOnala kao irsaIva krnao maoM saxama haoMgao´
Organised by:
Platinum Co-Hosts:
AUGUST 2018
 INTERCONNECTION ORDER
 A distributor cannot directly or indirectly, demand a
minimum guarantee period or number of channels,
or minimum subscriber count, as a pre-condition for
providing access to the network.
 A distributor must provide signals to a LCO on non-
discriminatory basis, within 60 days of receipt of
written request or 30 days of signing the
interconnection agreement. Alternately, the
distributor must convey in writing, the reason for
denial of signals.
 Must publish its Reference Interconnection Offer
(RIO) on its website detailing target market, Carriage
fee rate, average number of active SD & HD STBs &
contact to whom the completed RIO is to be
submitted.
 Max permitted carriage fee is 20 paise per channel,
which can be discounted by upto 35% but same
discount must be offered uniformly to all channels.
(Details of the carriage fee slabs etc. have been
included in the article on the Tariff order in this
issue).
 Distributor must file a monthly subscription report,
in the specified format, within 7 days of month end.
On default, broadcasters can disconnect their
channel with 3 weeks' prior notice.
 The SMS, CAS etc. are to be audited annually by
TRAI approved auditors. Deviations of upto 0.5%
are permissible and will not require revised invoicing.
MIA & SIA
TRAI has prescribed Model Interconnection
Agreement (MIA) and Standard Interconnection Agreement
(SIA) to address the issues between DPOs and LCOs which
protects the interest of both the parties.
WRITTEN AGREEMENTS ONLY
 Channels can be provided only after written
interconnection agreements have been signed, in the
specified formats.
ADDRESSABLE SYSTEM REQUIREMENT
TRAI has specified in detail the requirements of
the addressable system. If a broadcaster feels the system
does not meet requirements, he can ask for it to be audited
by M/s. Broadcast Engineering Consultants India Limited,
or any other auditor empanelled by the TRAI.
To ensure smooth transition to the new regulatory
framework, a time period of 150 days has been provided. 
SATELLITE & CABLE TV
 ek ivatrk naoTvak- tk phuMca p`dana krnao ko ilae p`%yaxa yaa
Ap`%yaxa taOr pr pUva- Sat- ko $p maoM nyaUnatma gaarMTI AvaiQa yaa
caOnalaaoM kI saM#yaa yaa nyaUnatma sabsaËa[bar gaNanaa kI maaMga nahIM
kr sakta hO.
 ek ivatrk kao [MTrknao@Sana samaJaaOto pr hstaxar ko 30 idnaaoM
ko BaItr yaa ilaiKt AnauraoQa ko p`aPt haonao ko 60 idnaaoM ko
BaItr ibanaa iksaI BaodBaava ko AaQaar pr elasaIAao kao isaganala
p`dana krnaa caaihe.vaOkilpk taOr pr ivatrk kao isaganala sao
[Mkar ko ilae karNa kao ilaiKt maoM batanaa caaihe.
 Apnao vaobasaa[T pr Apnao roÍsMo a [MTrknao@Sana Aa^fr³AarAa[-Aao´
kao p`kaiSat krnaa caaihe¸ ijasamaoM ik laixt baajaar¸ kOirja
Saulk dr¸ saiËya esaDI va ecaDI esaTIbaI kI AaOsat saM#yaa
AaOr ]saka pta ijasao ik pUNa- AarAa[-Aao kao saaOMpnaa haogaa.
 AiQaktma kOirja Saulk 20 pOsaa p`it caOnala hO¸ ijasa pr kI
35‰ tk kI CUT dI jaa saktI hO¸ laoikna samaana CUT eksamaana
$p sao saBaI caOnalaaoM ³kOirja Saulk slaOba Aaid ka ivavarNa [sa
AMk maoM TOirf AaD-r pr laoK maoM Saaimala ikyaa gayaa hO´ kao BaI
Aa^fr ikyaa jaayaogaa.
 ivatrkaoM kao mahInao samaaPt haonao ko saat idnaaoM ko BaItr inaQaa-irt
p`a$p maoM maaisak sabsaËIPSana irpaoT- dja- kranaI haogaI.Asafla
rhnao pr p`saark 3 saPtah kI pUva- naaoiTsa ko saaqa Apnao caOnala
kao baMd kr sakta hO.
 esaemaesa¸ saIeesa Aaid kI Aa^iDT vaaiYa-k $p sao T/a[- Wara
svaIkRt Aa^iDTr krogaa.0º5‰ tk ko ivacalana kI maMjaUrI haogaI
AaOr [sako ilae saMSaaoiQat [navaa^[isaMga kI AavaSayakta nahIM haogaI.
emaAa[- e va esaAa[- e
T/a[- nao DIpIAao va elasaIAao ko baIca mau_o kao saMbaaoiQat krnao ko
ilae maa^Dla [MTrknao@Sana ega`ImaoMT ³emaAa[-e´ AaOr sTOMDD- [MTrknao@Sana
ega`ImaoMT ³esaAa[-e´ inaQaa-irt ikyaa hO jaao ik daonaaoM dlaaoM ko ihtaoM kI
saursxaa krta hO.
isaf- ilaiKt samaJaaO t a
 caOnalaaoM kao inaid-YT p`a$p maoM ilaiKt [MTrknao@T samaJaaOto pr
hstaxar haonao ko baad hI p`dana ikyaa jaa sakta hO.
eD/ o s abala isasTma kI AavaSyaktaeM
T/a[- nao eD/osaobala isasTma kI AavaSyaktaAaoM kao ivastar maoM
inaid-YT ikyaa hO.yaid p`saark mahsaUsa kro ik isasTma AavaSyaktaAaoM kao
pUra nahIM krta hO tao vah maosasa- ba`a^DkasT [MijainayairMga kMsalToMT\sa [MiDyaa
ilaimaToD yaa T/a[- Wara banaayao pOnala ko iksaI Anya Aa^iDTr Wara Aa^iDT
krnao ko ilae kh sakta hO.
nayao inayaamak Z,aMcao kI Aaor saucaa$ saMËmaNa kI sauinaiScatta ko
ilae 150 idnaaoM kI samaya AvaiQa p`dana kI gayaI hO. 
56 AUGUST 2018
 QoS ORDER
TRAI QoS
REGULATION
On March 3, 2017 the TRAI declared its "The
Telecommunication (Broadcasting & Cable) Services
Standards Of Quality Of Service And Consumer Protection
(Addressable Systems) Regulations, 2017."
TRAI has issued Quality of Service (QoS) regulations
from time to time for protection of consumers, and provide
information of their choice of subscriptions.
Common QoS For CATV,
DTH, HITS & IPTV
Salient points of the new QoS regulation include:
1. Common QoS Standards are applicable to Cable TV, HITS,
DTH & IPTV.
2. Channel Info, subscription rates etc. must be displayed
in a standardised format only, in the Electronic Program
Guide (EPG).
3. No price limit for sale or hire of STBs / Customer Premises
Equipment (CPE).
STB Sales & Rentals
Do Not Have Any Price Cap
Highlights of specific details are:
PROVIDING SERVICE
 Every distributor must, before providing services, set
up & operationalise their Subscriber Management
System (SMS) with CAS to ensure efficient & error-free
distribution to subscribers.
 Distributor must have a website & toll free telephone
service for customer care.
 Must offer a-la-carte channels & bouquets.
 During commencement, consumer must be informed
MRP, Network Capacity Fee, CPE, security deposit,
rentals, warranty & ownership of customer premises
equipment.
 Must obtain a completed Consumer Application Form
(in Hindi, English & the Regional language).
 Each consumer's Unique Identification Number must be
mentioned in the bill.
SATELLITE & CABLE TV
T/a[- @yaUAaoesa
AiQainayama
3 maaca- kao T/a[- nao ‘TolaIkmyauinakoSana ³ba`a^DkaisTMga va kobala´ saiva-sa
sTOMDD- Aa^f @vaailaTI Aa^f saiva-sa eMD kMjyaUmar p`aoT@Sana ³eD/osaobala
isasTma´ AiQainayama 2017 kI GaaoYaNaa kI.
T/a[- samaya samaya pr ]pBaao@taAaoM kI saurxaa ko ilae @vaailaTI Aa^f
saiva-sa ³@yaUAaoesa´ AiQainayama kao jaarI krta rha hO AaOr sabsaËIPSana
kI ]nakI psaMd kI saUcanaa p`dana krta rha hO.
saIeTIvaI¸ DITIeca¸ ihT\sa va Aa[-pITIvaI
ko ilae saamaanya @yaUAaoesa
nayao @yaUAaoesa AiQainayama kI p`mauK ivaSaoYataAaoM maoM Saaimala hO:
1º kobala TIvaI¸ ihT\sa¸ DITIeca va Aa[-pITIvaI ko ilae samaanya @yaUAaoesa
laagaU haogaI.
2º caOnala saUcanaa¸ sabsaËIPSana droM Aaid [lao@T/a^inak p`aoga`ama gaa[D
³[-pIjaI´ maoM isaf- ek manakIkRt p`a$p maoM p`diSa-t haonaa caaihe.
3º esaTIbaIÀga`ahk pirsar ]pkrNa ³saIpI[-´ kI ibaËIÀikrayao ko
ilae kao[- maUlya saImaa nahIM haonaI caaihe.
esaTIbaI ibaËI va ikrayao
maoM iksaI trh kI maUlya saImaa nahIM haogaI
ivaiSaYT ivavarNa kI mau#ya ivaSaoYataeM hOM:
sao v aa p` d ana krnaa
 saovaa p`dana krnao sao phlao saBaI ivatrkaoM kao ]pBaao@taAaoM kao kuSala
va ?uiT riht ivatrNa sauinaiScat krnao ko ilae saIeesa ko saaqa Apnao
sabsaËa[bar maOnaojamaoMT isasTma ³esaemaesa´ kI sqaapnaa va saMcaalana kI
sauinaiScatta krnaI caaihe.
 ivatrkaoM ko pasa Apnaa vaobasaa[T AaOr ksTmar koyar ko ilae Taola
ÍI TolaIfaona saovaa haonaI caaihe.
 vyai@tgat caOnala AaOr bauko p`dana krnaa caaihe.
 p`arMBa ko daOrana ]pBaao@taAaoM kao emaAarpI¸ naoTvak- xamata Saulk¸
saIpI[-¸ saurxaa jamaa¸ ikrayao¸ vaarMTI va ga`ahk pirsar ]pkrNa ko
saMcaalana ko baaro maoM saUicat krnaa caaihe.
 pUNa- ]pBaao@ta Aavaodna fama- ³ihMdI¸ AMga`ojaI va xao~Iya BaaYaaAaoM maoM´
p`aPt krnaa AavaSyak hO.
 p`%yaok ]pBaao@ta ko yaUinak phcaana saM#yaa ka ]llaoK inaiScat $p
sao ibala maoM haonaa caaihe.
59 AUGUST 2018
 QoS ORDER
 One-time installation charge to new subscribers cannot
exceed ` 350.
 One time activation charge cannot exceed ` 100.
MAINTENANCE
 Subscribed services cannot be changed without the
consumer's written confirmation, which must be retained
for atleast 3 months.
 Service must be activated / de-activated within 72 hours
of receiving details and payment. De-activation may be
denied by the network if its earlier than the lock-in period.
 Any change in channel or bouquet availability must be
conveyed atleast 15 days in advance, via scroll on the
relevant channel, as well as be displayed on the
customer's "Consumer Corner" website page.
 Consumer to be refunded a pro-rata amount in case a
channel is withdrawn by the network.
 No service can be withdrawn by the network within the
lock in period if payment has been completed.
 Consumers can request upto 3 months temporary
suspension of service, every year. Only CPE rentals
applicable during this period.
 Subscribers suspended for more than 3 months are not
active subscribers.
 Reactivation fee cannot exceed ` 25 for active &
` 100 for inactive subs.
 For Relocation of a customer, the service provider can
charge twice the installation fee if relocation requires
dismantling of outdoor equipment (e.g. DTH Dish) &
reinstallation at the new location.
 Consumer must receive 3 days prior notice for preventive
maintenance.
Installation Charge ` 350 Max,
Activation ` 100 Max
BILLING AND PAYMENT
 Consumers must be offered pre-paid or post-paid options
for their subscriptions & can switch from one to the
other.
 Post-paid bill must be generated via the SMS within 7
days, and delivered to the consumer within 15 days of
the end of the billing cycle.
 Post-paid billing must be for each calendar month. Pre-
paid bills are for 30 days.
 The post-paid bill must separately list:
(a) Network Capacity Fee
SATELLITE & CABLE TV
 nayao ]pBaao@taAaoM ko ilae ek baar ilayaa jaanao vaalaa [MsTa^laoSana Saulk
350Épyao sao AiQak nahIM haonaI caaihe.
 ek baar ei@TvaoSana Saulk 100 Épyao sao AiQak nahIM hao saktI hO.
rKrKava
 sabsaËa[bar saovaa ]pBaao@taAaoM ko ilaiKt puiYT ko ibanaa badlaa nahIM jaa
sakta¸ ijasao ik kma sao kma 3 mahInao ko ilae banaayao rKa jaanaa caaihe.
 ivavarNa va Baugatana p`aPt krnao ko 72 GaMTo phlao saovaa kao ei@TvaÀDI–
ei@Tva ikyaa jaanaa caaihe.DI–ei@TvaoSana laa^k [na AvaiQa sao phlao
maaMgaa jaa rha hO tao naoTvak- Wara [sao donao sao [Mkar ikyaa jaa sakta hO.
 caOnala yaa bauko ]plabQata maoM iksaI trh ko badlaava ko baaro maoM kma sao
kma 15 idna phlao saUicat ikyaa jaanaa caaihe¸ jaao ik saMbaMiQat caOnala
pr sËaola ko saaqa–saaqa ]pBaao@taAaoM ko ‘ksTmar kana-r’ vaobasaa[T
poja pr idKanaa caaihe.
 naoTvak- Wara caOnala kao vaapsa ilayao jaanao ko maamalao maoM ]pBaao@taAaoM kao
p`ao–raTa raiSa vaapsa krnaI haogaI.
 yaid Baugatana kao pUra kr ilayaa jaata hO tao laa^k [na AvaiQa ko BaItr
naoTvak- Wara iksaI trh sao saovaa kao vaapsa nahIM ilayaa jaa sakta.
 hr vaYa-¸ ]pBaao@ta saovaa kao 3 mahInao kI AsqaayaI r_IkrNa ko baaro
maoM AnauraoQa kr sakta hO.[sa AvaiQa ko daOrana isaf- saIpI[- ikrayaa
laagaU rhogaa.
 3 mahInao sao AiQak ko ilae r_ sabsaËa[bar ei@Tva sabsaËa[bar nahIM
haoMgao.
 irei@TvaoSana Saulk ei@Tva ko ilae 25É AaOr [nei@Tva ko ilae
100 Épyao sao AiQak nahIM hao saktI.
 ]pBaao@taAaoM ko puna-vaasa ko ilae sqaana pirvat-na ko ilae baahrI
]pkrNaaoM ³jaOsao DITIeca iDSa´ kao samaaPt krnao kI AavaSyakta hO
AaOr [sao nayao sqaana pr lagaanaa hO tao saovaa p`dayak [MsTa^laoSana ko ilae
daogaunaa Saulk vasaUla sakta hO.
 inavaark rKrKava ko ilae ]pBaao@taAaoM kao inaiScat $p sao 3 idna
phlao naaoiTsa imalanaI caaihe.
[MsTa^laoSana Saulk 350É AiQaktma¸
ei@TvaoSana 100 É AiQaktma
ibailaM g a va Bau g atana
 ]pBaao@taAaoM kao ]nako sabsaËIPSana ko ilae p`I–poD yaa paosT poD
ivaklp Aa^fr ikyaa jaanaa caaihe AaOr vah ek sao dUsaro kI saovaa lao
sakta hO.
 paosT–poD ibala 7 idnaaoM ko BaItr esaemaesa kI sahayata sao banaayaa
jaanaa caaihe AaOr ibailaMga saa[ikla ko AMt ko 15 idnaaoM ko BaItr
]pBaao@taAaoM kao iDilavar ikyaa jaanaa caaihe.
 paosT–poD ibailaMga hr ek mahInao ko ilae haonaI caaihe.p`I–poD ibalsa
30 idnaaoM ko ilae haogaI.
 paosT–poD ibala maoM Alaga sao saUcaI haonaI caaihe:
³e´naoTvak- xamata Saulk
60 AUGUST 2018
 QoS ORDER
(b) CPE rental
(c) Subscribed Pay channel & bouquets charges.
 The service provider can suspend services to a consumer
for non-payment, and charge interest on delayed
payments & an activation fee to resume service.
 Receipts (printed or electronic, as per consumer's
preference) must be issued with 7 days of payment &
must contain a serial number, date and amount of
payment.
 Networks can be fined upto ` 25 per subscriber, for not
adhering to specified practices.
Pre-Paid & Post-Paid
Options Must, For Subscribers
CUSTOMER PREMISES EQUIPMENT (CPE)
 Every STB must conform to BIS Standards:
IS-15245 (2002) or IS-16128 (2013) for CATV & HITS &
IS-15377 (2003) or IS-15954 (2012) for DTH
 Consumer is free to buy STBs from the open market if
available.
 Networks must offer STBs / CPE on a choice of:
Outright Purchase
Rental
Bundled (e.g. with Network Capacity Fee).
Details of these schemes must be published on the
network's website. Outright purchase must include a 1
year warranty. A post warranty annual maintenance
scheme must also be offered.
 There is no limit to the price of the CPE or for its post
warranty contract.
 There is no specified maximum rental charge for the CPE.
 CPE can also be offered against an interest free deposit.
Such CPE ownership continues with the service provider.
 DTH platforms can charge upto ` 250 per visit for non
STB service.
 STBs must be replaced or repaired within 24 hours.
No Signal Complaints Redressal
In 8 Hours
CUSTOMER CARE AND COMPLAINT
REDRESSAL
 Before providing service, a Customer Care Centre must
be established for service and redressals. It must have:
SATELLITE & CABLE TV
³baI´ saIpI[- ikrayao
³saI´ sabsaËa[bD po caOnala va bauko Saulk
 saovaa p`dayak¸ Baugatana nahIM ikyao jaanao kI halat maoM saovaa baMd kr
sakta hO AaOr saovaa Sau$ krnao ko ilae dorI sao Baugatana ko ilae byaaja
AaOr ei@TvaoSana Saulk BaI lao sakta hO.
 Baugatana ko 7 idnaaoM ko BaItr rsaId ³ip`TM Do yaa [lao@T/ai^ nak¸ ]pBaao@taAaoM
kI psaMd ko mautaibak´ jaarI ikyaa jaanaa caaihe AaOr [samaoM saIiryala
naMbar¸ tarIK va Baugatana kI rkma Saaimala haonaI caaihe.
 inaid-YT inayamaaoM ka palana nahIM krnao ko ilae naoTvak- pr 25É p`it
]pBaao@taAaoM tk ka jaumaa-naa lagaayaa jaa sakta hO.
]pBaao@taAaoM ko ilae p`I–poD va
paosT poD ivaklp AavaSyak
]pBaao @ ta pirsar ]pkrNa ³saIpI[- ´
 saBaI esaTIbaI inaiScat $p sao baIAa[-esa maanak kI puiYT kroM:
saIeTIvaI va ihT\sa ko ilae IS-15245 (2002) yaa IS-16128 (2013)
AaOr DITIeca ko ilae IS-15377 (2003) yaa IS-15954 (2012)
 ]pBaao@ta yaid ]plabQa hao tao Kulao baajaar sao esaTIbaI KrIdnao kao
svatM~ hOM.
 naoTvak- kao esaTIbaIÀsaIpI[- kI psaMd pr ]plabQa krayaa jaanaa caaihe:
ekmauSt KrIdI,¸ ikrayaa¸ baMDlD³jaOsao naoTvak- xamata Saulk ko saaqa´
[na yaaojanaaAaoM ko ivavarNa kao inaiScat $p sao naoTvak- ko vaobasaa[T pr
p`kaiSat ikyaa jaanaa caaihe.ekmauSt KrIdI maoM 1 saala kI vaarMTI
Saaimala haonaI caaihe.vaarMTI ko baad vaaiYa-k rKrKava yaaojanaa kI BaI
poSakSa kI jaanaI caaihe.
 saIpI[- ko maUlya yaa vaarMTI samaJaaOto kI samaaiPt ko baad [sako maUlya ko
ilae kao[- saImaa nahIM haogaI.
 saIpI[- ko ilae iksaI trh kI kao[- inaid-YT AiQaktma ikrayaa Saulk
nahIM haogaI.
 saIpI[- kao ek byaaja mau@t jamaa ko iKlaaf BaI Aa^fr ikyaa jaa sakta
hO.[sa trh ka saIpI[- saMcaalana saovaa p`dayak ko saaqa jaarI rhogaI.
 DITIeca PlaoTfama-¸ gaOr esaTIbaI saovaa ko ilae 250 Épyao p`it yaa~a
ko ilae vasaUla sakto hOM.
 esaTIbaI kao 24 GaMTo ko BaItr marmmat yaa badlanaa caaihe.
8 GaMTo maoM iksaI isaganala iSakayat
ka inavaarNa nahIM haogaa
ga` a hk do K Baala AaO r iSakayat inavaarNa
 saovaa p`dana krnao sao phlao saovaa AaOr inavaarNa tM~ ko ilae ga`ahk
doKBaala koMd` kao inaiScat taOr pr sqaaipt ikyaa jaanaa caaihe.[samaoM
haonaI caaihe:
61 AUGUST 2018
 QoS ORDER
 Toll Free Customer care Number
 8 am to 10 pm ACCESS all days.
 Service in Hindi, English & Regional language
 Interactive Voice Response System.
 Web based complaint management.
 No Signal complaints must be redressed within 8 working
hours.
 Distributor must appoint 1 nodal officer in each state for
complaint redressal.
 Distributor must retain all complaint records for 3
months, including: docket number, name & address, date
& time, type of complaint and redressal date and time
with subscriber's OK.
Web Based Customer
Portal Compulsory
PUBLICITY
 Distributor must maintain a website providing all
relevant info to subscribers.
 The website Home page must prominently provide a
hyperlink to a "Consumer Corner" providing web-access
to each consumer, via user name & password, to the
following details:
Subscriber Name, address, phone, email, Aadhar no. etc.,
Subscribed services, channels, bouquets, validity, lock
in period
Selected CPE scheme,
AMC scheme
Bill details /billing cycle/Account balance/ Dues,
6 months Usage with option to print
Bill Payment guidelines,
6 month payment details
Complaint registering and status monitoring,
Completed CAF
Toll free number & contact details,
 Broadcasters must list the MRP of all their pay channels
& bouquets on their website & WITH periodic scrolls
on the channel.
 Disconnection notices by broadcasters & distributors
cannot occupy full or partial screen size. They must be
on the bottom of the screen, to avoid interfering with
the viewing experience.
The detailed QoS Regulations are available on the TRAI
website, for reference. 
SATELLITE & CABLE TV
 Taola ÍI ]pBaao@ta saovaa naMbar
 saubah 8 bajao sao rat 10 bajao tk pUro idna ]plabQa.
 ihMdI¸ AMga`ojaI va xao~Iya BaaYaaAaoM maoM saovaa.
 [MTrOi@Tva vaa^yasa irspaMsa isasTma.
 vaoba AaQaairt iSakayat p`baMQana.
 8 GaMTo ko BaItr isaganala kI iSakayataoM ka inapTara nahIM ikyaa
jaayaogaa.
 iSakayat inavaarNa ko ilae ivatrkaoM kao hr rajya maoM ek naaoDla
AiQakarI kI inayaui@t krnaI caaihe.
 ivatrkaoM kao 3 mahInao ko ilae saBaI iSakayat irka^D- kao banaayao rKnaa
caaihe¸ ijasamaoM Da^koT naMbar¸ naama va pta¸ tarIK va samaya¸ iSakayat
ka p`kar AaOr ]pBaao@ta kI maMjaUrI ko saaqa inavaarNa tarIK va samaya
Saaimala hO.
vaoba AaQaairt ]pBaao@ta paoT-la Ainavaaya-
p` c aar
 ivatrk kao ]pBaao@taAaoM kao saBaI p`asaMigak jaanakarI p`dana krnao
vaalaI vaobasaa[T banaayao rKnaa caaihe.
 vaobasaa[T ko haomapoja pr ‘]pBaao@ta ka^na-r’ ko ilae hayaprilaMk
p`dana krnaa caaihe jaao ik inamna ivavarNaaoM ko saaqa naama va pa^savaD-
kI sahayata sao p`%yaok ]pBaao@ta ko ilae vaoba e@saosa p`dana krogaa:
sabsaËa[bar naama¸ pta¸ faona¸ [-maola¸ AaQaar saM#yaa Aaid¸
sabsaËa[bD saovaaeM¸ caOnala¸ bauko¸ vaOQata¸ laa^k [na AvaiQa
cauinaMda saIpI[- yaaojanaa¸
eemasaI yaaojanaa
ibala ivarNaÀibailaMga saa[iklaÀKata SaoYaÀbakayaa¸
ip`MT ko ivaklp ko saaqa 6 mahInao ka ]pyaaoga
ibala Baugatana idSaa–inado-Sa¸
6 mahInao Baugatana ka ivavarNa¸
iSakayat pMjaIkrNa AaOr isqait kI inagaranaI¸
pUNa- saIeef
Taola ÍI naMbar va saMpk- ivavarNa¸
 p`saarkaoM kao inaiScat $p sao Apnao vaobasaa[T pr ]nako saBaI po caOnala
va bauko AaOr caOnala pr AavaiQak sËa^la ko saaqa emaAarpI kI saUcaI
p`stut krnaI haogaI.
 p`saarkaoM va ivatrkaoM Wara iDsknao@Sana naaoiTsa pUNa- yaa AaMiSak sËIna
Aakar pr ivastRt nahIM rh saktI.[sao doKnao ko AnauBava ko saaqa
hstxaop sao bacanao ko ilae sËIna ko naIcao haonaa caaihe.
saMdBa- ko ilae ivastRt @yaUAaoesa ivainayama T/a[- ko vaobasaa[T pr
]plabQa hO. 
62 AUGUST 2018