OPERATIONS AND WAREHOUSE MANAGEMENT

SCML 3580

SYLLABUS
Spring, 2010

Course Number: SCML 3580

Course Title: Operations and Warehouse Management (3-0-3)

Prerequisites: Econ 3106 and /or SCML 3105

Instructor: Professor John Mascaritolo

Course Location: T-116 – Clayton Hall

Meeting Times: Tuesday and Thursday 6:30pm to 7:45pm

Office: T-241

Office Hours: T/R 5:30pm to 6:00pm

Other times by appointment

Phone: 678-466-4564 (Office)

678-466-4500 (Department Office)
Home Page: http://business.clayton.edu/mascaritolo/
e-mail: johnmascaritolo@clayton.edu

Required Text: Practical Warehousing, WERC Note: This book must be

purchased through the CSU bookstore.

Additional Resources: (1) Access to a notebook computer, which must be brought to

class when specified by the instructor
(2) A calculator, which should always be brought to class
Computer
Competencies
Required: This course requires basic knowledge of computers. E-mail and
on-line research will be utilized.

ITP Choice Policy: Each CCSU student is required to have ready access throughout
the semester to a notebook computer that meets faculty-approved
hardware and software requirements for the student's academic
program. See http://itpchoice.clayton.edu for full details of this
policy.

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Academic Integrity: Academic integrity is of paramount importance at Clayton State
University. Students are expected to abide by the Student Code of
Conduct as outlined in the University’s official Student Handbook.

Student Policies: Students are expected to abide by all policies in the University
Catalog, Student Handbook, and the list of Basic Student
Responsibilities posted on the Registrar’s Web site: ).

Special
Accommodations: Individuals with disabilities who need to request accommodations
or obtain this document in an alternative format, please contact the
Disability Services Coordinator, Student Center 214, 770-961-
3719.

Disruption of the Learning Environment

Behavior which disrupts the teaching–learning process during class
activities will not tolerated. While a variety of behaviors can be
disruptive in a classroom setting, more serious examples include
belligerent, abusive, profane, and/or threatening behavior. A
student who fails to respond to reasonable faculty direction
regarding classroom behavior and/or behavior while participating
in classroom activities may be dismissed from class. A student
who is dismissed is entitled to due process and will be afforded
such rights as soon as possible following dismissal. If found in
violation, a student may be administratively withdrawn and may
receive a grade of WF.

E-mail Process: Being that all student campus email addresses only contain the
school assigned student number it becomes very hard for the
professor to identify that student sending an email. It will be
required that all emails should contain the student’s name and the
class the student is attending. You can also contact the HUB to
find out how you can get your name as part of your school email
address. NO EMAIL WILL BE RESPONDED TO BY THE
PROFESSOR IF IT DOES NOT COME FROM THE SCHOOL
EAMIL SYSTEM OR DOES NOT IDENTIFY WHO IS
SENDING THE EMAIL.

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CSU policy concerning
Children in classes
and on-campus:
 Children are not permitted in classrooms.
 Faculty will not allow children to be present in their
classrooms. If a student brings children to class, the student
and children must be told to leave the classroom.
 Unattended children will not be permitted on-campus (in
hallways, the gym, the library, outside of buildings, etc.).
 Public Safety (770 961-3540) will be notified if unattended
children are observed on campus. If faculty or staff observe
unattended children on-campus, they are responsible for
informing Public Safety. The campus police will take any
unattended children to the classroom of the parent, and will get
the parent out of class. The parent will not be permitted to
bring such children into the classroom.
 Parents are referred to Campus Life (UC Room 258, 770 961-
3510) for information concerning childcare facilities off-
campus.

School of Business
Mission: The Mission of the School of Business is to:
- Prepare a diverse student body for business and professional
careers by providing a quality education.
- Provide a student-centered learning environment, using
technology to enhance student learning.
- Support faculty in applied and instructional research and service
to the profession.
- Serve primarily the metropolitan Atlanta area.

Important Dates:

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Course Description: If you study Biblical times and stories of the Bible, you will
remember the story of Joseph who in his dream advises the King
that in preparation of the pending seven year famine, the King
should store wheat and grain in a warehouse. This is the first
documented use of warehousing and since then warehouses have
played an important role in support of businesses and product on a
global scale. Warehousing is increasing in importance in logistics
and supply chain management; it is still integrated with and to a
large degree dependent on other logistics activities. Warehousing
is the last of the five logistics activities (customer service & order
processing, Inventory planning & management, Supply, and
Transportation) and acts as a service to all the areas of logistics.
Warehousing is an integral part of the delivery process and even
though many companies have tried to eliminate warehousing from
their supply chain models and costs, all still find warehousing as an
extreme necessity. From our perspective we will use the phrases
warehousing, operations management, logistics management,
supply chain management and demand chain management
interchangeably.

This course is an introduction to the vast area of operations and

warehouse management which has a profound effect on both
manufacturing and supply chain management. The goal of this
course is to present a broad and practical introduction to the field
of operations management in a realistic and functioning manner
and to understand how warehousing and strategic operational
decisions impact the performance of a company and how
warehousing adds value to a firms entire supply chain. In this
exposure, the student will have a solid understanding of the role
and importance operations and warehouse management plays in
today’s global organization, thus providing them with a substantial
part in their educational and career development process.

Course Objectives: The objectives for this course support the mission statement for the
School of Business and expected learning outcomes for the B.B.A.
in the specific area of logistics and supply chain management.
These objectives are:
1. To introduce and study logistics/supply chain operations.
2. To give students the opportunity, both orally and in writing, to
critically describe, analyze, and recommend improvements in
logistics and supply chain operations.
3. For students to analytically solve problems related to inventory
management, facility location, and supply chain optimization.
4. To utilize computer resources to research and analyze supply
chain operations.

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 5. To understand the global environment and strategic alliances in
modern business and their impact on supply chain
management.

Course Outcomes: Upon completion of this course, the student should:

1. Understand basic terminology and supply chain operations in
the context of today’s business environment surrounding
warehousing and operations.
2. Be able to observe and study business operations and then
describe the logistics/supply chain systems in oral and written
presentations.
3. Be able to critically analyze and report on the effectiveness of
warehousing and operations in the supply chain process.
4. Be able to recommend areas for improvement in logistics and
supply chain operations.
5. Understand physical and economic issues related to the
establishment, sizing and location of warehouses and
distribution centers.
6. Understand effective inventory management policy, demand
variability, forecasting and lead time on inventory level and
cost.
7. Understand the importance of strategic supply chain alliances
and the impact of centralized versus decentralized networks.
8. Understand basic international issues in supply chain
management.

Course Procedures
To Be Followed: 1. Course objectives and outcomes will be accomplished through
reading, lectures, facility tours, discussions, quizzes, guest
speakers, assigned problems, case analyses and examinations
where applicable.
2. Student presentations will include appropriate visual aids such
as power point slides; one copy will be given to the instructor
on the assigned presentation date.
3. Problems and Case Analyses write-ups are to be submitted on
or before the due date. If a submission date is missed, see the
professor personally with a written reason. If approved by the
instructor, late submissions will be accepted one class period
after the due date, but an automatic reduction of 20% will be
taken.
4. Examinations will cover material presented in class and in the
textbook. If a scheduled exam is missed, see the professor
personally with a written reason for the absence. Make-up
exams will be given only in the case of serious illness; the
professor reserves the right to exercise personal judgment in
other cases. An excused absence for medical reasons requires

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 a written excuse from a doctor’s office. If you cannot see a
physician for financial reasons, CSU offers a free clinic that is
located in room D-207. All make-up exams are usually
comprehensive in nature. Failure to take a scheduled exam,
without prior permission for an excused absence, will result in
a “0” grade for that exam.

Course Changes: The course syllabus provides a general plan for the course. The
professor reserves the right to make periodic changes to the
syllabus, including: assignments, tours, projects, case studies,
examinations, etc., in order to accommodate the needs of the class
as a whole and fulfill the goals of the course.

Team Project: Project: To design a warehouse facility in three phases of

development consisting of pattern flows, financial budget, systems
support, and facility layout for a basic level warehouse, an
intermediate level warehouse, and an advanced level warehouse.

• Each student will be assigned to a team at the selection of the

professor.
• Each team will work together on the assigned project subject material
being
• The project will be a combination of a written paper and a PowerPoint
presentation.
• The paper will be a minimum of 15 pages written in Times New
Roman Font size 12, doubled spaced in ASA format.
• The paper will include a title page and a reference page(s) of which do
not count as the minimum 15 page requirement.
o The paper should be separated into three sections with each
section representing each phase of the project.
o A budget must be made for each phase of the project with one
overall budget reflecting the total spend against the targeted
goal of coming in at or under budget

Assessment Tools: Team Project Report/Presentation 30 %

Examinations
Mid-term 20 %
Final 30 %
Quizzes 20 %

Total 100%

Note: Lack of Attendance will have an effect on your grade – See Attendance Policy
below

Class Attendance

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Policy:
Each student is expected to attend class on all scheduled days, and must to be on
time. Cell phones must be turned off during class as well as PC’s
unless instructed to have them open for class needs.
• A student is allowed one missed scheduled class period
without affecting their grade.
• If a student is absent for two additional scheduled class
periods, his/her grade will be reduced by a letter grade.
• If a student is absent for two more additional scheduled
class periods or four (4) in total, his/her grade will be
reduced by two letter grades.
• If a student is absent for five or more scheduled class
periods, his/her grade will be an “F” for the course.

Tardiness: Every student is expected to be in class at the scheduled

starting time.
• Being late to class is indicated by a student entering the
classroom after the professor begins the class session.
• One recorded late will be the equivalent of one hour of
class time. A total of three times late will equal one full
schedule class period.
• The number of times late will follow the same number
of occurrences as listed above for absences and grade
reduction.

Grading: Grades will be assigned using the following scale:

A: Average of 90 – 100%
B: Average of 80 – 89%
C: Average of 70 – 79%
D: Average of 60 – 69%
F: Average of 0 – 59%
W: Withdrawal from the course on or before according to the
date stated in the Academic Calendar
WF: Withdrawal from the course after date stated in the
Academic Calendar

Note: Should you feel it necessary to drop this course, please discuss this feeling with the
professor before you make your final decision. It is important to make sure there are no
perceptions of the course or yourself in making the decision to drop the course.

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Course Outline:
DATE TOPIC
January 12 Class orientation, introductions, syllabus overview, and discussion
of course goals and objectives. Introduction of class members and
professor
Overview: What is the value supply chain management?
January 14 Chapter 1: Why we have warehouses
January 19 Chapter 2: Warehouse Activity Profiling
Assign teams and discuss team project.
January 21 Chapter 10: Warehouse layout and
Chapter 4: Receiving and Putaway Principles
January 26 Chapter 8: – Order picking operations
Chapter 5: Pallet Storage and Retrieval Systems
January 28 Facility Tour: – Home Depot, McDonough, Ga.
February 2 Phase one of Team Project due (Layout and design)
February 4 Guest Speaker
February 9 Chapter 3: Measuring and Benchmarking.
February 11 Discuss Budgeting practices and procedures for Project.
February 16 Chapter 9: Unitizing and shipping
February 18 Facility Tour: – DSC Logistics, McDonough, Ga.
February 23 Chapter 6: Case picking systems
February 25 Team Project Reviews: – Working class time for project.
Phase Two of Team Project due (Budget).
March 2 Review for Mid-Term Exam
March 4 Mid-Term Exam Chapters 1, 2, 4, 5, 8, and 10
March 9 Spring Break
March 11 Spring Break
March 16 Chapter 7: Small Item Picking Systems
March 18 Facility Tour: – Atlas Cold Storage, McDonough, Ga.
March 23 Team Project reviews: – Working class time for project.
March 25 Chapter 11: Computerizing warehouse operations
March 30 Chapter 12: Warehouse workforce design and development
March 25 Facility Tour: Carter’s
April 1 Team Project reviews: - Working class time for project.
April 6 Team Project reviews: - Working class time for project.
April 8 Facility Tour: TBD
April 13 Careers in Logistics
April 15 Team Project Reviews: - Working class time for project.
April 20 Facility Tour: – The Sports Authority
April 22 Final Team Project due: Hand-in to Professor M.
April 27 Team Project Presentation – Subject to change
April 29 Review for Final Exam – subject to change
May 4-10 Final Exam