Beruflich Dokumente
Kultur Dokumente
Communication
for Safety
Communication Defined
Bias
Motives
Mood
Language Barriers
Physical Factors
Barriers to Effective Listening
Word barrier
Emotional barrier
Distractions
Heated Discussions
Listening process :
sensing, interpreting, evaluating,
responding.
Other Factors Influencing
Effective Communication
Self-Concept
Listening Process
Clarity of Expression
Coping with Feelings
Self disclosure
Keys to improve listening skills
Have a reason/purpose for listening
Initially suspend judgment
Resist distractions(noise, views, people)
Stop talking, maintain eye contact
Rephrase in own words the message
Be ready to response at the right time
Clarify when needed
Share responsibility
Other Aspect of Communication
3 basic elements of communication: the sender,
the receiver the message.