CONTENT

Company
Introduction

Problem
Statement
Our
Solution
The Global Rollout
template
Business benefits

Implementation
Support Service
ITIL based support
and maintenance
service
COMPANY
INTRODUCTION
Our customer is a leading supplier of equipment and services to the global cement and minerals
industries.

The company employs close to 15,000 people worldwide in offices in more than 50 countries and
specializes in world-class products, facilities and systems, backed by tailored consultancy and
support services.

15,000 employees Listed on NASDAQ OMX 46 percent of its

worldwide Exchange Copenhagen. business revenue comes
from cement and 54
percent from minerals
Presence in more than Over US$3.15bn in
50 countries revenue

WHAT THEY DO
Our customer supplies everything from core equipment, process know-how, complete processing plants,
maintenance, support services and operation of processing facilities to a global customer base in the minerals
and cement industries. Their core strengths are reflected in their market leading product range, their ability to
implement, manage and maintain projects, and their operation of minerals and cement processing plants
worldwide. They focus on copper, gold, coal, iron ore, fertilizer minerals and cement, and are a one source
supplier of products, solutions and services to these industries.

CUSTOMER SERVICES
The Customer Services division includes customer services activities, O&M, retrofits and
upgrades, Meshcape (screening media products), world class minerals processing and
materials handling services and Pneumatic Transport.

PRODUCT COMPANIES
The Product Companies division includes a number of product companies sharing supply chain
and back office functions.

MINERALS
The Minerals division covers minerals processing and materials handling technologies.
The target for the Minerals division is to become the strongest project and systems provider
in the minerals industries.

CEMENT
The Cement division consists of capital cement activities and large upgrade projects.
The target for Cement division is to continuously grow business by delivering complete plants
and systems.

A Case Study on a leading supplier of equipment and services to the global cement and minerals industry. | P. 01
COMPANY
COMPANY
PROBLEM
INTRODUCTION
INTRODUCTION
STATEMENT
As our customer increasingly expands their reach and presence around the world, they
recognized that their existing fragmented ERP systems were not built to serve the

COMPANY
needs of specific regions or countries.

INTRODUCTION
Reasons to graduate towards a global
ERP solution
Multiplicity of ERP systems and resources in more than one country

Multiple subsidiaries in different countries leads to

problems in streamlining and standardizing critical
business processes, such as inventory management. 01
A single transparent view into operations across multiple
locations was lacking leading to more teams required to
manage information; information flows less swiftly
through the business; and executives are unable to make
fast decisions.

Manually reconciling financial and accounting information

When a local office manages its accounting data as a

siloed financial system, reports must be manually 02
reconciled and rolled up into a global view. This was time-
consuming, risk-prone, and a complex process -
particularly when reports originate from locations with
widely different tax and legal frameworks.

Multiple taxation and legal environments

Taxation, reporting, and other financial regulatory

requirements are in a constant state of flux, and small
changes in one location resulted in unforeseen impacts
on business conducted with partners and customers in
03
other locations. Keeping up with and making the quick
adjustments necessary to continue operating according
to local accounting and legal standards can be
challenging.

A standardised ERP solution can give them a more accurate and consistent
understanding of their business at any given time anywhere in the world.
A standardised ERP solution is also less costly to support and maintain, and can
help the business identify specific actions they can take to improve operational
performance across the enterprise.
A Case Study on a leading supplier of equipment and services to the global cement and minerals industry. | P. 02
OUR SOLUTION
& BUSINESS BENEFITS
RheinBrücke’s core strength is its unique model accomplished by offering a strong local presence. We also
offer a cost advantage associated with leveraging the right shore global team which leverages our Product
CoE's in collaboration with Epicor Professional Services.

We have created a Global Rollout Template that helps our customer extend the ERP solution to multiple
geographic sites, across companies and industries. The first site was established as the pilot, where RIC fine-
tuned and standardized processes and products, creating a global template that could then be adopted by
the numerous organizations and sites in the group.

Over the last 2+ years, we have rolled out the ERP template to 6 countries. We are about to start
implementation in 2 more countries.

The Global Rollout Template

The template created, formed the basic structure for implementation, which became an offering for other
child companies. This Precast model, although time intensive and challenging in the beginning formed the
foundation which could then be rolled out quickly to sites across the organization.

The modules implemented include Projects, Procurement, Inventory, Spares & Operations, Customer service
and Finance.

Development and deployment cost is minimized by reusing the global template solution after
the first site was implemented.

Implementation risk is minimized by maintaining high degree of standardization and using

RheinBrücke’s proprietary eFusion methodology for efficient Project Management.

Formation of a core team for all roll-outs and for ongoing support for the rolled-out sites
achieves high knowledge retention and sharing of best practices.

Business Benefits

Successfully improved Connected headquarters, Achieved operational

financial performance subsidiaries & partners in excellence with
with tighter internal a single network streamlined logistics &
controls & insights. manufacturing

A Case Study on a leading supplier of equipment and services to the global cement and minerals industry. | P. 03
IMPLEMENTATION
SUPPORT SERVICE
To support our customer’s presence across several verticals, we at RheinBrücke are supporting the
company with ERP implementation, support and rollout services to automate all core functions and
to provide an inbuilt quality control solution at each stage of the process.

We further provide our customer with support services that include:

Pre-Implementation ERP Design and Implementation Project

Assessment of new Configuration and Change Management
sites

ERP Implementation Data Burn-In support for a month after

Conversion and Quality Control Go-Live

Post Go-Live Ongoing Support Business Performance Improvements

ITIL based Support and Maintenance Service

Apart from the above Implementation support services, we also provide our customer with our ITIL based
support and maintenance services. ITIL based support process provides advice on implemented products,
diagnosis assistance for issues, delivery of workarounds, fixes, patches and service packs, training updates
on products and technical skills and also a support portal accessible via phone, email or online for any form
of issue management.

Market-leading Supplier of
Engineering, Equipment and
Services to the Global Minerals
and Cement Industries
Selects Epicor ERP

A Case Study on a leading supplier of equipment and services to the global cement and minerals industry. | P. 04
We provide 4 levels
of support:
LEVEL 4

This level of support

LEVEL 3 involves collaborating
with an Epicor Product
Expert product and service Development Team for
LEVEL 2 support. Access to the highest problems not supported
technical resources available for
In-depth technical by RheinBrücke. Problems
problem resolution. When
support. Experienced or requests are forwarded
LEVEL 1 breaches occur, our consultant
and knowledgeable undertakes to review such to Level 4 support and
technicians assess breaches and reports to our monitored by us for
Basic help desk resolution
and service desk delivery. issues and provide customer periodically at implementation.
Support for basic solutions for problems intervals no greater than
customer issues such as that cannot be handed 31 days with causes for such
solving usage issues and by level 1. a breach and actions for such
fulfilling service desk remediation where remediation
requests that need measures are within reasonable
IT involvement. limits of the consultant.

Team Size: 25+ with a core team of 12

CLIENT SPEAK

Mads Madsbjerg Hansen,

SVP & CIO
A Case Study on a leading supplier of equipment and services to the global cement and minerals industry. | P. 05

ABOUT
RHEINBRÜCKE
RheinBrücke focuses on offering consulting
technology and outsourcing solutions and
services that enable clients to stay competitive
and achieve quick growth and profitability. With
operational headquarters in Cologne, Germany,
the company has a strong focus on the SME
Market, with a deep understanding of what it
takes for SMEs to succeed. RheinBrücke helps
clients adapt to a changing marketplace by
ensuring their IT ecosystems are relevant,
efficient and perfectly tuned.

www.rheincs.com | marketing@rheincs.com