Our supplements are NOT drugs They

 Do NOT Treat Disease

 Do NOT Cure Disease
 Do NOT Mitigate Disease
All claims regarding our products must be
 Accurate
 Never Misleading

As a representative of our company, you are
expected to communicate product benefits without
Any decision to stop taking prescribed medication
is determined by the customer’s healthcare
provider.
Never
When explaining how well the product works, do
NOT use medical terminology or imply that our
supplements can treat, cure, prevent reduce or
mitigate an ailment or a disease.
Acceptable Words Include:
 Stating or implying that our supplements treat, cure, prevent,
reduce or mitigate an ailment or disease
 Recommending or suggesting that a customer reduce or stop
taking his or her medication
 Implying that by taking our supplements a customer will be
able to reduce or stop taking his/her medication
 We do not ever give medical advice
 Always advise a customer to check with his/her healthcare
provider
 Never make statements that are not backed up by clinical
data, approved customer testimonials or facts
 Never present the customer’s healthcare professional in a
negative light or disagree with the customer’s healthcare
provider.
 Never make inaccurate claims about the product
 Never advise a customer that prescribed drugs or other
supplements are harmful or unnecessary
DO NOT use medical terminology such as:
 Arthritis, heart attack, stroke, asthma, Alzheimer’s,
depression, etc.
INSTEAD use terms such as:
 Joint pain and joint mobility, joint flexibility, healthy
cholesterol, healthy blood pressure, support heart health and
respiratory health
 Promotes
 Supports
 Maintains
 Sustains
 Keeps

Policy Cross Reference: x,y,z [reference #] Requested by: x,y,z [Title/Name]

Published Date: x,y,z [Date Published] Intended Audience: x,y,z [Departments]
Approved by: Sr. Director of Training
Document Status: ☐ A Draft ☐ Final