Learning activity 14

Evidence 1: Dialogue "Evaluating product and service"

Presented by:
Ervin Fabian Enriquez

Evaluation Phase

SERVICIO NACIONAL DE APRENDIZAJE SENA

International negotiation
Sales process Deposito Los Retales S.A
Dialogue.

Celine: Please inform me

how is the process of
improvement in the sales
area of the company?

Peter: Basically it starts from

the first moment, from the
reception of the database, from
our clients. The sales advisors
are in charge of offering
options of products and
services according to their
needs, for greater satisfaction
and comfort.satisfaction.
 Celine: ¿After the reception
they do in the area?

Peter: in this second process we

redirect you to a sales service
consultant, professionally trained
who responds to all the concerns..
 Celine: Information Technology
is important in the business
world. ¿Is the company
improving its technological
platform?

Peter: The Company is

improving and implementing its
technological platform with new
processes and strategies of
national and international
markets attracting foreign
clients.
 Celine: what is the plan for
this business sales
implementation process?

Peter:

The project is based on a business

improvement plan in sales and we
apply the following:
Bureaucracy: series of effective and
efficient activities through the audit that
helps us make determinate decisions.

Added value: improving the quality of the

product or service providing greater
customer satisfaction.

Duplication: Work based on objectives in

the organization through other processes
reworked.

Simplification: makes the processes

faster and more efficient when providing
the service.

Reduce cycle time: reduce time in other

processes, to apply others and make the
area more efficient.

Automation: We are applying new

technologies to the company, with new
online sales systems, to be more
competitive in the market and attract
future customers and investors.
 Celine: Thank
you....

GLOSSARY

Improvement: Improve the processes, make it more efficient and of

excellent quality.

Company: Entity or organization to develop industrial, mercantile or

services activities.

Advisor: Person in charge and expert in offering a personalized service,

and answering your questions.

Services: Activities that meet the needs of our customers.

Business: Commercial operations in an economic market that seeks to

grow and multiply your investments.

Projects: New ideas to be executed in a new process to achieve the

objectives or results.

Technology: technological tools in the company so that the service

operates efficiently.

Investor: Client interested in the project wants to invest to obtain

economic benefits of their investment.
Added value: Additional benefit that the market values, makes the
difference compared to other companies manages to have satisfied
customers

Improvement in the sales processes of the companies.

Dialogue.

Peter: The project is based on a business improvement plan in sales

and we apply the following:

Bureaucracy: series of effective and efficient activities through the

audit that helps us make determinate decisions.

Added value: improving the quality of the product or service providing

greater customer satisfaction.

Duplication: Work based on objectives in the organization through

other processes reworked.

Simplification: makes the processes faster and more efficient when

providing the service.
Reduce cycle time: reduce time in other processes, to apply others
and make the area more efficient.

Automation: We are applying new technologies to the company, with

new online sales systems, to be more competitive in the market and
attract future customers and investors.

Celine: Peter. Thank you....