Beruflich Dokumente
Kultur Dokumente
Problemit
Përmbajtja
Hyrje . . . . . . . . . . . . . . . . . . . . . . . . . .
HYRJE
Mënyra më e mirë për t’iu shmangur një problemi, është që ta zgjidhim atë.
—Alan Saporta
you help save your company from losing its competitive edge? No matter where your
career leads you, you’ll move faster and higher up the ladder of success if you’re
perceived as an effective problem solver. This book covers the following valuable
problem-solving skills:
• Building a reputation as a problem solver, using skills that you already have, as
well as
learning to avoid negative problem-solving behaviors
• Using analytical and critical thinking (left-brain activities) to analyze and solve
problems scientifically
• Solving problems creatively by brainstorming, asking questions, approaching
problems from odd angles, note-taking, and visualizing—all right brain activities
• Avoiding problem-solving potholes and pitfalls such as logical fallacies, which are
errors in rational thought
• Solving problems with the Problem-Solving
Process, which involves the following steps:
1. Identifying and defining problems as people, organizational, mechanical,
or many-sided in nature
2. Defining goals and objectives
3. Generating solutions by using brainstorming techniques such as word
association, clustering, and free-writing
4. Developing a plan of action
5. Following through on a problem-solving plan by planning for
contingencies, troubleshooting, learning from mistakes, and maintaining flexibility
as you are solving the problem
• Applying problem-solving skills to the decision-making process
No matter where your career leads you, you’ll move faster and higher up the ladder of success if
you’re perceived as an effective problem solver.
PART I
Problem-Solving
Tools