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1. What is marketing?
Marketing has many definitions, mostly all the definitions are related with the
customer orientation and satisfying customers needs.
To start with the definition of the father of marketing, Phillip Kotler describe
s marketing as “Marketing is the social process by which individuals and groups ob
tain what they need and want through creating and exchanging products and value
with others.”
The Chartered Institute of Marketing-UK describes marketing as “The management pro
cess responsible for identifying, anticipating, and satisfying customer requirem
ents profitably.
And finally the American Marketing Association describes marketing as “Marketing i
s the activity, set of institutions and processes for creating, communicating, d
elivering, and exchanging offerings that have value for customers, clients, part
ners, and society at large.
All these three definitions of marketing explains you about the customer satisfa
ction in different ways, when considering to Philip Kotlers definition he says t
hat it is an process in which the individuals or groups gain their needs and wan
ts by creating and exchanging products and value with others, whereas CIM-UK def
inition is identifying, anticipating and satisfying their customer requirements
profitably. Thereafter the American Marketing Association explains that the cust
omers are satisfied by activities such as creating, communicating, delivering an
d exchanging offerings that have for their customers.
• Exchange relationship – This is where two or more parties involved in order to exc
hange the goods or services they have, good example for exchanging relationship
is barter trade, this is exchange of goods for goods. Exchange relationship also
follows some procedures in order to make a good deal.
• Markets – This is a place where all the consumers and the sellers meet. This is wh
ere the consumer is able to buy the goods or services they need.
Those were the four main elements of marketing concepts. The four elements are i
nvolved with the customers’; therefore it is very important to have a good custome
r relationship.
4. Benefits and costs of a marketing approach
When approaching to a specific market, there are so many benefits and costs incu
rred. Any organization would appreciate the benefits of a product rather than th
e costs incurred in it. Organizations should be able to use all its resources ef
fectively and efficiently in order to cut its cost and gain benefits.
Some of the benefits and costs incurred in a marketing approach;
4.1 Benefits
• Profits – This is the income you get from the final product or the service. Once y
our product has penetrated into the market and starts making profit it benefits
your organization. Therefore this is the important benefit you get.
• Customer loyalty and trust – This is another important benefit, customer should ha
ve a good impression in the product, especially they expects good quality produc
ts for the money they pay. Once a product gains the trust and the loyalty among
the customers, this would have a long term benefit on the organization. Customer
s have trust in the product therefore they would pay even more to consume the ne
w products.
4.2 Costs
• Market research – Market researches takes a high costs in order to identify the cu
stomers needs and wants. Before marketing a product the most important fact is t
o research the market before commercializing, if the consumers will like the pro
duct.
• Gain attention for the product – These are the costs incurred in promoting a produ
ct, that can be by advertising. By doing this the organization gets the customer
s attention towards their product.
1. ABOUT ADIDAS
Adidas – a name that stands for competence in all sectors of sport around the glob
e. The vision of company founder Adolf Dassler has long become reality. The idea
was as simple as it was brilliant. Adi Dassler’s aim was to provide every athlete
with the best possible equipment. Thereafter the brand famous brand “Adidas” began.
It was started in the year 1920, when Adi Dassler made his first shoes using th
e few materials available after the First World War. Today, the adidas product p
ortfolio contains shoes, apparel and accessories for basketball, soccer, fitness
and training to adventure, trail and golf. The adidas name dates back to 1948,
deriving from the first two syllables of Adi Dassler’s first and last name.
In 1997, adidas acquired the Salomon group, and they had to be changed to Adidas
-Salomon AG. The Salomon group included Bonfire and the Taylor Made golf brands,
among others.
Adidas completed and introduced its revolutionary three-divisional structure in
2002. The brand segmented into three which are the Adidas Sport Performance, Adi
das Sport Heritage and Adidas Sport Style. The Sport Performance division produc
ts were focused on the sports performance market but have design appeal, which a
lso encourages the consumers to wear the products both on and off the court or p
laying field. The Adidas Sports Heritage division contains Adidas originals prod
ucts. Originals extend the unique and authentic heritage of adidas products to t
he lifestyle market. The Sport Style division houses Y-3, a collaboration betwee
n iconic Japanese designer Yohji Yamamoto and Adidas. Y-3 combines the mission o
f the sports brand with the vision of style to develop an unexpected, radical ap
peal and the future in sportswear.
In October 2005, the Salomon business acquisition was sold to the Finnish Amer S
ports Corporation. And thereafter the company changed its legal name to Adidas A
G.
And on January 31, 2006, adidas-Salomon AG acquired Reebok International Ltd. Th
e closing of the Reebok transaction marks a new chapter in the history of the ad
idas Group. By the combination of the worlds most well known and leading sports
equipment
manufacturers of this competitive world platform and well-defined and complement
ary brand identities, provides a wider range of products and a stronger presence
across teams, athletes, events and leagues.
Today, the new Adidas Group which has more than 25,000 employees across the worl
d, with more than 2,000 employees working at the company’s headquarters in Herzoge
naurach, Germany. This includes a team of designers, product developers and expe
rts for biomechanics and material technology researchers.
1.1 Mission Statement of Adidas
"Adidas-Salomon strives to be the global leader in the sporting goods industry w
ith sports brands built on a passion for sports and a sporting lifestyle.
We are consumer focused. That means we continuously improve the quality, look, f
eel and image of our products and our organizational structures to match and exc
eed consumer expectations and to provide them with the highest value.
We are innovation and design leaders who seek to help athletes of all skill leve
ls achieve peak performance with every product we bring to the market.
We are a global organization that is socially and environmentally responsible, c
reative and financially rewarding for our employees and shareholders.
We are committed to continuously strengthening our brands and products to improv
e our competitive position and financial performance.
In the medium term, we will extend our leading market position in Europe, expand
our share of the US footwear market and be the fastest growing major sporting g
oods supplier in Asia and Latin America. The resulting top-line growth, together
with strict cost control and working capital improvements, will drive over-prop
ortionate earnings growth. ."
2. Micro and Macro environmental factors which influence marketing decisions
2.1 Micro environmental factors
These are the internal factors which directly influence an organizations strateg
y. This includes:
Customers
Employees
Suppliers
Media
Competitors
2.1.1 Customers
Organizations survive in the basis of fulfilling their needs, wants and satisfyi
ng their customers need. If they fail to do so, it will result in a failed busin
ess strategy. Therefore an organization should mainly consider on satisfying the
ir customers, this is done by providing the best price.
2.1.2 Employees
Employing the right person to the right job and keeping these employees motivate
d is very essential in strategic plan of an organization. Keeping the employees
motivated can be by training and developing their skills, also Adidas can adopt
the motivation theories such as the Hertzberg’s motivation and hygiene factors. Mo
tivating employees plays a major role. To gain the maximum out of the employees,
they should be happy with their job.
2.1.3 Suppliers
Closer relationship with the suppliers of Adidas is a way of ensuring competitiv
e and quality products for the organization. An increase in the raw material pri
ce of Adidas will have an effect on their marketing mix strategies. Therefore cl
oser relationship with the supplier is vital.
2.1.4 Media
Positive or adverse media attention on an organizations product or a service can
have a great effect on the organization. This is an effective way of getting th
e consumers attention. Therefore Adidas will have to use the media before the la
unch of their new products. Thereby the consumers are aware of the new product a
nd the features.
2.1.5 Competitors
An organization should study their main rivals before the commercialization of a
product. In marketing all organization should play the game of differentiation.
What benefits can an organization offer which is better than their competitors.
They should sustain the differentiation over a period of time from their compet
itors, in order to maintain a good market share. Therefore Adidas should create
new products which will be different from their major competitor Nike.
This diagram below depicts the micro environment factors.
and keep rising, then the demand for the products will fall because people save
more and it will be too expensive to borrow.
2.2.3 Social factors
These are some other factors which affect the sales of an organization.
When considering Sri Lanka (SL), SL has people from different social backgrounds
, before launching a product the organization should be aware of the social fact
ors too.
Adidas Porsche S2 shoe is a casual wear shoe; therefore this will not be affecte
d by some of the factors like religion. Whereas this shoe is a men’s apparel and a
lso will be used by the upper class socioeconomic status people. Here again it a
ffects the others. Most of the factors should be considered in order for success
ful launch.
2.2.4 Technological factor
This means how many major new technologies have being discovered. Therefore Adid
as need to be tuned in to the new technologies which can increase the productivi
ty of the company and saves energy or to cut down labour required.
If this factor is not taken into consideration, competitors will make use of the
new technologies and be more efficient and productive.
In present most consumers use the internet to do their shopping, therefore the A
didas website should keep up to date.
PEST is one of the most important factors that should be considered to run the b
usiness successfully.
3. Marketing Objectives
Marketing objectives are in two broad levels, they are:
Corporate level
Functional level
5. Segmentation
The world is made of billions of people with their own set of need, wants and be
havior. Segmentation is aiming to match groups of people with the same set of pu
rchasing needs and their behaviors.
When segmenting there are four main variables which should be considered by Adid
as they are as follows:
Geographic Variable
Demographic Variable
Psychographic variable
Behavioral Variable
Adidas will be using some of these variables fairly; they will not be segmenting
a product by considering all the groups based on the variables.
To start with the geographic variables, Adidas will mainly launch a product cons
idering to the geographic variables.
Demographic variables will be used fairly, some of the groups based on this vari
able will be considered.
Psychographic variable will also be used fairly. And finally the behavioral vari
able will be also used fairly.
Whereas behavioral variable will also considered by Adidas fairly. Hence, you ca
n now have a look, how these variables can be used.
5.1 Geographic Variables
Adidas mostly consider about the geographic variable, Adidas Porsche S2 will be
first launched only within Colombo Srilanka. Whereas this shoe has being already
launched in the other Asian countries like China, Malaysia. UAE and etc, which
has been a success to Adidas. This shoe is mainly targeted to metropolitan citie
s and the area of density is urban and semi-urban. Climate has no impacts on thi
s shoe, which means this shoe could be used in any climate mainly because of the
leather mix.
5.2 Demographic Variables
Demographic variables which are mainly concerned by Adidas are age, gender, inco
me, and socioeconomic status. Adidas consider age because this shoe will be avai
lable only for the youth, young adults and old, due to the shoe sizes available.
And as mentioned before this shoe is only available for the males who have an i
ncome starting with 50000-100000, where the socioeconomic status would be upper
class and middle class. These will be some of the groups based on demographic va
riable and groups like religion, language etc. will have no impact on this produ
ct.
6. Targeting
Adidas has decided to target the Adidas Porsche S2 only to a segment of Srilanka
, which is the Adidas Porsche S2, will be first launched only in Colombo, this i
s done in order to study how well their competitors like Nike and Puma have serv
ed the market, Nike and Puma has good reputation too within Srilanka, Therefore
Adidas will first target only a segment (Colombo). Adidas already have an establ
ished reputation within Colombo, because they already have some outlets and reta
ilers only within Colombo.
Adidas Porsche S2 will be mainly targeted on teens, youth and young adults. As m
entioned before this shoe is an out-door oriented shoe and will be mostly bought
by teens and youths.
Once the product is being targeted, the next step is to position the product tha
t is how the consumers will see Adidas.
7. Positioning
Adidas Porsche S2 adheres to some of the positioning strategies in positioning t
heir products. This includes:
Product attributes – this is where Adidas uses its products attributes or features
as the basis for positioning their products. For example Adidas Porsche S2 focu
ses on the new leather mix which provides damage resistant structure and also th
e long lasting sole. This is a key benefit which the consumers will gain.
Price and quality – two key factors used by the consumers in order to evaluate a p
roduct is the quality and the price. Adidas uses high price (premium pricing) to
indicate that their product is superior quality.
Use or application – Adidas Porsche S2 has positioned as the right shoe for out-do
or oriented lifestyle.
User – This that Adidas produces their products targeting on special users, Wherea
s Adidas Porsche S2 has being designed for the teens and youth and the young adu
lts.
Following will be the perceptual map for Adidas Porsche S2
The perceptual map would have given you a clear idea of Adidas Porsche S2 and it
s competitors. Adidas Porsche S2 has been placed at the top of high quality and
also the cost. This is because Adidas products are set by the premium pricing st
rategy. Premium pricing strategy is adopted by Adidas because there is uniquenes
s in their product.
Once the positioning is done successfully next stage is to analyze their competi
tors. Before the launch of Adidas Porsche S2, Adidas benchmark its major competi
tors. This includes Nike and Puma.
8. How buyer behavior affects marketing activities?
Consumer buyer behavior is a main element which an organization should take into
consideration. Consumer buyer behavior is influenced by three major factors:
Social factors
Psychological factors
Personal factors
8.1 Social factors
These social factors can include culture, roles and family, social class and ref
erence groups. By taking reference group into consideration, this can influence
the consumer buying behavior, whereas reference group is referred to a group whe
re an individual identifies themselves, reference group can be a family, school
or college, work place etc. This can influence the buyer by when a person is int
roduced to a new group, for example a college, he/she will be meeting new people
and their behavior pattern will be different from the person’s previous college,
the style of clothing. When he/she is adapted to his new college, this will infl
uence and change his/her buying behavior.
8.2 Psychological factors
These factors are the thoughts of an individual which influence his/her purchasi
ng behavior. These factors include motives of an individual, perceptions, attitu
des and personalities. Adidas has built up strong reputation among its consumer
and most of its consumers have attitudes towards its brand. Consumers have the b
eliefs that the products offered by Adidas are durable. Therefore this will infl
uence the consumers to buy Adidas products due to the attitudes towards the bran
d.
Psychological factors play a major role in a brand; if the consumers have an adv
erse feeling on Adidas they will not buy the products again.
8.3 Personal factors
These are the factors that bring uniqueness to a person and influences purchase
behavior. These factors include demographic factors, lifestyle etc. this is aga
in a major factor to Adidas, and most upper class people express themselves on t
he basis of their interests, activities and their styles. An upper class child l
ifestyle will be completely different from a low class child; this is influenced
by the demographic factors and personality of both the child. Adidas Porsche S2
will be mainly targeted on upper class people. Therefore the buying behaviors o
f people differ from one another.
After identifying how the buyer behavior affects marketing activities, Adidas wi
ll also have to consider about the marketing mix, which is the 4p’s. Following wil
l be the marketing mix of Adidas.
9. Marketing Mix (4p’s)
The marketing mix includes:
Product
Price
Place
Promotion
All these four elements of the marketing mix will be discussed clearly, to start
with;
9.1 Product
The product which will be launched in the mid of December will be the Adidas Por
sche S2, which is a casual wear shoe. Adidas products core benefit is to satisfy
their customers’ needs and wants, Adidas Porsche S2 is an improved and upgraded p
roduct
When considering to its previous shoe, the innovative features and the quality o
f Adidas Porsche S2 is to satisfy its customers.
9.1 Adidas Porsche S2 details
• Full grain leather and synthetic upper is both durable and stylish
• Standout Porsche design logo for a unique touch
• Long-lasting rubber sole provides damage-resistant structure
• Contemporary tooling and modern profile design provides a high quality Porsche
distinction.
• Full lace-up construction for secure personalized fit
• Versatile tread pattern for steady traction on most surfaces.
Adidas is categorized as a cash cow because the products of Adidas are said to h
ave high profits, and they have a low investment, because they are one of the ma
rket leaders. It is said that surplus of cash from cash cow will be injected to
the stars and question marks in order to create future cash cows.
Adidas makes a high profit out of its products because they cut costs such as ad
vertising, they don’t do heavy advertisement due to the brand image and the reputa
tion among its consumers.
10. Pricing
Adidas has categorized pricing into two major factors which consists of
Internal factors
External factors
Internal factors are the factors which affects Adidas within the organization, t
he marketers of Adidas needs to have control on these internal factors. Adidas P
orsche S2’s selling price will be set after all the internal factors of pricing ar
e managed. Internal factors of Adidas Porsche S2 will be as follows;
• Cost of the Adidas Porsche S2 (Fixed costs and variable cost).
• Marketing strategy (The final price which is going to be set)
• Company and Marketing objectives (Return on investment, Cash flow, Market share
and maximize profits)
External factors will be the indirect factor which affects Adidas; these factors
are not within the organization, the price analysis will be complicated for Adi
das when considering these external factors. External factors consist of;
• Customer and channel partner expectation.
• Competitive and related products (Primary product pricing, direct competitor pri
cing, etc.)
• Government regulation.
Adidas marketers have set a premium pricing strategy for Adidas Porsche S2. Adid
as have been adopting the premium pricing strategy to all its products. Adidas P
orsche S2 is being priced at $100 (LKR 11446). This pricing strategy is adopted
by Adidas in order evoke the perceptions of the quality and the prestige with th
e product.
11. Distribution/place
Adidas products doesn’t have long distribution channel. They sell their products o
nly in their own outlets and their only retailer is Hameedias in Srilanka, where
as the distribution channel will be as follows;
1.
2.
Example of customer marketing channels
You may have a clear idea how the distribution channel works. The first way of d
istribution will be direct marketing channel and the second will be an indirect –m
arketing channel. This is because there is one intermediary involved.
When considering to the distribution channel Adidas doesn’t have a long distributi
on channel, therefore they have fewer channel conflicts relating to distribution
channels.
12. Promotions
This is the latter stage of the marketing mix. When considering to Adidas, Adida
s have separate advertising strategies in different areas of the world. Promotio
nal strategies also include some of the main factors to be considered. Before pr
omoting Adidas should be very clear for whom they are targeting, the nature of t
he product, the stage of Adidas in the product life cycle and the finance.
Adidas Porsche S2 will be targeted on teens, youth and young adults as told befo
re under targeting. Nature of the product will be low involvement product; this
is because Adidas already has good reputation and awareness among the consumers,
therefore the product will promoted for short time duration. When considering t
he stage of the product, it will be an introductory product to the Srilankan mar
ket and the finance required for the promotions will be within a small budget. A
didas does not have any heavy advertising campaigns.
The core advertising factors of Adidas will be as follows;
• Commercial advertising media – this includes wall paintings, bill boards, street f
urniture components, bus stop benches, sides of buses, musical stage show etc.
• Television commercials – Adidas considers this as the most effective mass-market a
dvertising. Adidas has a large amount of TV commercial advertisements in the wor
ldwide TV network like BBC, CNN etc.
• Infomercials – Infomercials can be in two types that are the long form and short f
orm. Long form time length will be to 20-30 minutes and the short form will be 3
0 seconds to 2 minutes. The main objective of Adidas in infomercials is to creat
e instant purchase, so that the consumers sees the infomercials and immediately
buys the product through the telephone number or websites. Infomercials mainly d
emonstrate the products and their features.
• Celebrities – Adidas promotes their products by the help of the famous celebrities
in order to gain recognition and to promote specific products, Adidas uses the
famous football player David Beckam as their brand ambassador and many more cele
brities in every country to promote their products.
13. Expansion
Adidas is planning for expanding its Adidas Porsche S2 for the females too. Wher
eas Adidas Porsche S2 which is going to be launched by the mid of December will
be a men’s apparel.
Adidas Porsche S2 for the females is not launched to any market, as for the plan
Adidas will be launching the Adidas Porsche S2 by the mid of 2011.
The main reason for this expansion is to increase their total sales annually and
also to increase profit growth. In the year 2009 total sales for Adidas was 15.
3 billion euro’s and their profit growth was 11%.
Adidas recognizes that their consumers make purchase decisions based not only th
e brand but also the availability, convenience and breadth of product offering.
Adidas Porsche S2 will have a slight different segmentation strategy for their f
orthcoming product.
13.1 Segmentation
Segmentation strategies for the female Adidas Porsche S2 will be similar as the
males Adidas Porsche S2. Female Adidas Porsche S2 will be available launched in
all the countries where the male Adidas Porsche S2 will be available and the dem
ographic variables such as the age, income, socioeconomic status will be the sam
e as to the males Adidas Porsche S2. Also the psychographic and the behavioral v
ariables will be also the same.
After segmenting the product Adidas should consider the marketing mix of the new
female Adidas Porsche S2 which will be launched in the mid of 2011.
14. Marketing Mix
Marketing mix includes the 4p’s, which was clearly explained under the marketing m
ix of the males Adidas Porsche S2. The 4p’s includes firstly the;
14.1 Product
When considering to the female Adidas Porsche S2, Adidas has come out with a cre
ative idea. That is this female Adidas Porsche S2 will be having some added feat
ures comparing to the males Adidas Porsche S2.
Female Adidas Porsche S2 will be in two types that are the normal casual wear fe
male Adidas Porsche S2 and the other will be the Adidas Porsche S2 Sports is an
unisex sports shoe.
Adidas Porsche S2 sports shoe are perfect for high school athletes who compete i
n many multiple events.
This will be a sponsor for the participants of the forthcoming event, which is t
he Olympics 2012.
Some of the main features of Adidas Porsche S2 sports will be as follows;
• Adidas Porsche S2 is lightweight, well cushioned track spike.
• Nylon mesh upper combines lightweight and breathability (allowing the passage of
air and moisture).
• Synthetic leather trims improves durability.
• Pre-molded sole provides optimized comfort and cushioning.
• Replaceable spikes.
14.2 Price
Price strategy will be premium pricing for the Adidas Porsche S2 female. Whereas
Adidas Porsche S2 will be a sponsored for some the well known participants of t
he
Olympics’ 2012 for example Usain Bolt, and these shoes will be available only in t
he European market.
Adidas Porsche S2 female will be available in all the markets where Adidas Porsc
he S2 men are available.
14.3 Place
Again the distribution channel would be the same as the Adidas Porsche S2 men’s sh
oes. That is the Adidas outlets and their retailers.
14.4 Promotion
As mentioned before that Adidas has come with a creative idea. Adidas main promo
tional strategy for Adidas Porsche S2 men and female is the Adidas Porsche S2 sp
orts; this is because the main idea behind sponsoring the Olympics 2012 by their
new Adidas Porsche S2 sports is to keep its Adidas Porsche S2 in the public foc
us. This technique of sponsoring main events like the Olympics has been a great
success to Adidas.
In the year 2008 Adidas has sponsored sportsmen and women, 295 footballers, 64 r
ugby players, 71 tennis players, 24 basket ball players, 8 golfers.
By this most consumers by their product for the name and the prestige they get b
y wearing it. For example some consumers might by the Adidas Porsche S2 because
it was the brand that the world’s fastest runner Usain Bolt wore.
Other promotional strategies which will be used for the Adidas Porsche S2 female
will be as the same as the Adidas Porsche S2 men.
15. Conclusion
This report on marketing a particular product, that is the new product which wil
l be launched to the Srilankan market in the mid if December. This report on lau
nching a new product to the market would have been very clear, and what are the
steps an organization should follow in marketing a product for a throughout succ
ess.
In order to refresh your mind with some of the main factors in marketing a produ
ct is the analysis of the marketing environment with the three models that are t
he SWOT, PEST and the porters’ five forces. These are the tools to analyze an orga
nization. Following this the marketers should also consider about the marketing
objectives of the product.
By identifying the marketing objectives the marketers should segment, target and
position the product (STP strategies) and finally the marketers will have to co
mmit in the 4p’s, that is the features about the product, what are the pricing str
ategy used on the product, where and how to distribute the product and finally w
hat the promotional strategies used.
You may have a clear idea on how marketing a product and what are the affects yo
u may face when marketing. Therefore the knowledge of marketing is vey essential
to any marketer in order to succeed.
So finally to sum up this report I would like to give one the famous quote on ma
rketing by the father of marketing Phillip Kotler. He says;
Authentic marketing is not the art of selling what you make but knowing what to
make. It is the art of identifying and understanding customer needs and creating
solutions that deliver satisfaction to the customers, profits to the producers
and benefits for the stakeholders.