Service

HiPath 4000
Attendant Console AC-Win IP V1.0

www.siemens.de/enterprise
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Nur für den internen Gebrauch Contents

Contents 0

1 General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

1.1 New Functionality in AC-Win IP V1.0. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
1.2 Minimum Hardware Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
1.3 Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
1.4 The AC-Win IP V1.0 Release Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
1.4.1 Software Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
1.4.2 Keyboard Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
1.4.3 Handset and Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
1.4.4 Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
1.5 Available Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
1.6 User and Administrator manuals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
1.7 Additional documents on the CD ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
2 Configuration in HiPath 4000. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
3 Software Installation/Initial Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
3.1 Software Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
3.2 Initial Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
3.2.1 Enter the general data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
3.2.2 Setting up Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
3.3 Operating with restricted User Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
4 Trouble Report and Error Correction Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
4.1 Trouble Reports in the ICTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
4.1.1 Preliminary On-Site Diagnosis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
4.1.2 Diagnostic data to be submitted for every TR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
4.2 PRB Pre-Revision Bug Fix Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
4.2.1 Software Release as Full Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
4.2.2 Software Release as Delta Package. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
4.2.3 KMOSS (Knowledge Management for Operational Support and Service) . . . . . . . 4-4
5 Technical Operating Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
5.1 Switching to AC-Win IP V1.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
5.2 Reinstallation of AC-Win IP V1.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
5.3 Uninstallation of AC-Win IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
5.4 Compatibility with DS-Win . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
5.5 Compatibility with BLF-Win . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
5.6 Compatibility with ASC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
5.7 Compatibility with Third Party Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
5.8 Compatibility with AC-Voice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

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For internal distribution only General information

1 General information
AC-Win IP is the first enhanced attendant console type connected to HiPath 4000 via IP. AC-Win 2Q IP V1.0 and
AC-Win MQ IP V1.0) were put on one product CD ROM. During installation, you can decide which AC-Win type
should be installed (see figure).

Both enhanced attendant console types (AC-Win 2Q IP and AC-Win MQ IP) run exclusively on the Microsoft Win-
dows XP© Professional operating system.
AC-Win 2Q IP V1.0 and AC-Win MQ IP V1.0 support the following communication platforms:
● HiPath 4000 V2.0
● HiPath 4000 V3.0
● HiPath 4000 V4.0 with a Gateway-Board STMI2/HG3530 V2.0 and higher.

The corresponding applications to AC-Win MQ IP V1.0

● DS-Win V3.0
● BLF-Win V3.0
● ASC V5.0
are not included in the AC-Win CD-ROM and must therefore be ordered separately.
NOTE: Up-to-date information on the currently released correction version from AC-Win IP V1.0 can also be found
in the readme.txt file on the installation CD ROM.

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General information For internal distribution only

New Functionality in AC-Win IP V1.0

1.1 New Functionality in AC-Win IP V1.0

All existing AC-Win variants are so-called "stimulus terminals" of HiPath 4000 switching technology. All switching
features are provided by the switching platform on which AC-Win is operating and not by AC-Win itself.
There are no new features in AC-Win IP V1.0 with the exception of the IP connection.

1.2 Minimum Hardware Requirements

PC with Windows XP® installed and at least
– Processor: Pentium 4 or similar with 1.7 GHz
– Main memory: 512 Byte RAM minimum
– Hard disk memory: 256 MByte RAM minimum
– Sound Card with active speakers or Multimedia Keyboard.
– CD ROM or DVD drive.
– 19" monitor .
– for AC-Win IP certified USB-Hand-/Headset
For simultaneous use of DS-Win and/or other additional applications, a PC with corresponding capabilities should
be used (http://extranet.fujitsu-siemens.com/siemensag/de/top_sag/SalesPackage-
Com.html;internal&action=buildframes.action see link AC-Win XP/AC-Win IP).

1.3 Software Requirements

The software package AC-Win IP V1.0 runs exclusively on the Microsoft Windows XP© Professional operating sys-
tem (including Service Pack 2). This means that AC-Win IP V1.0 is not released for Windows 95©, Windows 98©,
Windows ME©, Windows NT 4.0©, Windows 2000©, Windows 2000© Server, Windows 2003© Server etc.

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For internal distribution only General information
The AC-Win IP V1.0 Release Package

1.4 The AC-Win IP V1.0 Release Package

AC-Win IP V1.0 consists of one software CD ROM (part number: P30152-P1110-P10). There is no additional hard-
ware activation package necessary (unlike AC-Win XP).
The attendant console PC required for AC-Win IP V1.0 is not a direct component of the release package and must
be ordered separately from FSC (Fujitsu Siemens Computers):
http://extranet.fujitsu-siemens.com/siemensag/de/top_sag/SalesPackageCom.html;in-
ternal&action=buildframes.action see link AC-Win XP/AC-Win IP

The following PCs are currently on offer

● Entry System AC-Win XP / AC-Win IP
● Standard System AC-Win XP / AC-Win IP
The Entry System aims for customers who do not run additional applications on that PC. If additional applications
like DS-Win, BLF-Win or ASC run on the same PC the more powerful Standard System is necessary.

1.4.1 Software Components

The following directories can be found on the AC-Win IP V1.0 product CD ROM:
● \Manuals Common: Service Manual, COM Documentation and COM examples
● \Manuals2Q: All manuals for AC-Win 2Q IP
● \ManualsMQ: All manuals for AC-Win MQ IP
● \Program Files: The AC-Win IP installation files

After installing the hard disk of the AC-Win PC, the following directories are generated:
● \ACDiag Diagnose Tool (Tracer) for AC-Win
● \ACWTDI TSP for external telephone directory applications (via TAPI dialling function)
● \Bin The AC-Win program files
● \Data Default configuration files for AC-Win (for example, color settings, ring tones, etc.)
● \Documents All manuals of the installed AC-Win types
● \Language Installed language packages (user interfaces, online help)
● \Log Log files generated by AC4-Diag, notebook and Redial
● \Template Directory of all possible AC-Win windows
● \Workspace Default and user-specific Workspace files
● \SoftOLA SoftOLA Programfile and Traceprogram of the SoftOLA
After the installation of AC-Win 2Q IP an additional folder appears:
● \Wav folder for the AC-Voice WAV files

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General information For internal distribution only

The AC-Win IP V1.0 Release Package

1.4.2 Keyboard Templates

There are two keyboard templates for the AC-Win MQ IP (not for AC-Win 2Q IP) with the part numbers:
– V32905-A11-X190
– V32905-A11-X191
These keyboard templates are currently only available in English.

Note: Not all current keyboard types have room for these templates. It is therefore recommended to use the
KBPC M1multimedia keyboard provided for AC-Win (see
(http://extranet.fujitsu-siemens.com/siemensag/de/top_sag/SalesPackageCom.html;in-
ternal&action=buildframes.action , see link AC-Win XP/AC-Win IP).

1.4.3 Handset and Headset

Only certified USB Hand-/Headsets may be used with AC-Win IP V1.0. The following Hand-/Headsets are currently
certified (the list is continuously updated):
https://netinfo.icn.siemens.de/es/products/product_optipoint_handset_v10/
sales_marketing_support

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For internal distribution only General information
Available Languages

1.4.4 Part Numbers

The following new order items were introduced for HiPath 4000 (AYA184):
LM/PHW : L30220-Y600-A184 ITEM no: AYA184
AC-WIN IP V1.0
(AC-WIN 2Q IP V1.0 / MQ IP V1.0)
consisting of:
1 P30152-P1110-P10 CD-ROM
1 F31505-K88-A1 AC-Win IP V1.0 License

1.5 Available Languages

The following languages will be installed for every AC-Win type during installation of AC-Win IP V1.0:
● German
● English
Users can toggle the interface between the installed languages. Further languages are in preparation.

1.6 User and Administrator manuals

All User and Administrator manuals are provided in PDF format on the AC-Win IP CD ROM as soon as they are
released.
For more information on this, see the CD ROM directory:
…\Manuals 2Q
…\ManualsMQ
All manuals in the Central European language variants
● German
● English
● French
● Spanish
● Portuguese
● Italian
● Dutch
are also available in electronic format (electronic documentation) on the Siemens Documentation Center server
(see https://netinfo2.icn.siemens.de/edoku3/search_de.htm)

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General information For internal distribution only

User and Administrator manuals

All AC-Win IP V1.0 manuals in the Central European language variants can also be ordered separately under the
following part numbers via PRISMA:

AC-Win IP V1.0 User Manual

● A31003-G4010-U100-1-19 DE
● A31003-G4010-U100-1-7619 EN
● A31003-G4010-U100-1-7719 FR
● A31003-G4010-U100-1-7819 ES
● A31003-G4010-U100-1-7919 PT
● A31003-G4010-U100-1-7219 IT
● A31003-G4010-U100-1-5419 NL
AC-Win IP V1.0 Administration Manual
● A31003-G4010-M100-1-A9 DE
● A31003-G4010-M100-1-76A9 EN
● A31003-G4010-M100-1-77A9 FR
● A31003-G4010-M100-1-78A9 ES
● A31003-G4010-M100-1-79A9 PT
● A31003-G4010-M100-1-72A9 IT
● A31003-G4010-M100-1-54A9 NL
AC-Win MQ IP V1.0 User Manual
● A31003-G4010-U101-1-19 DE
● A31003-G4010-U101-1-7619 EN
● A31003-G4010-U101-1-7719 FR
● A31003-G4010-U101-1-7819 ES
● A31003-G4010-U101-1-7919 PT
● A31003-G4010-U101-1-7219 IT
● A31003-G4010-U101-1-5419 NL
AC-Win MQ IP V1.0 Administration Manual
● A31003-G4010-M101-1-A9 DE
● A31003-G4010-M101-1-76A9 EN
● A31003-G4010-M101-1-77A9 FR
● A31003-G4010-M101-1-78A9 ES
● A31003-G4010-M101-1-79A9 PT
● A31003-G4010-M101-1-72A9 IT
● A31003-G4010-M101-1-54A9 NL

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For internal distribution only General information
Additional documents on the CD ROM

1.7 Additional documents on the CD ROM

The following manuals can also be found on the CD ROM:
● Description of the OLE V2.0 Interface with sample programs under
…\Manuals Common\COM-Interface
● Description of the Registration Database parameters under
…\Manuals 2Q
…\Manuals MQ
● The Service Manual (this document) under
…\Manuals Common\Service-Manual

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Additional documents on the CD ROM

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1-8 AC-Win IP, Service Manual
 Configuration in HiPath 4000

2 Configuration in HiPath 4000

Administration and Maintenance (AM):
Specific configurations within the administration and maintenance (AM) are necessary for operating an AC-Win
2Q IP/AC-Win MQ IP attendant console using IP on a HiPath 4000:
First the attendant consoles must be set up using the AMO ACSU. The parameters to be set up for this can vary
according to the communication platform:

Example:
EINR-ACSU: vfnu, lage, wabe, cos, lcos, rngz1, rngz2, sprkz, ntvf, VFTYP=ACW2QIP;
An attendant console must be assigned to an attendant console group before it can be activated. Attendant con-
sole groups are set up and modified with the AMO VFGR.

Missing of TGRP parameter in AMO TACSU will lead to phantom ringing problems in AC-Win Appli-

> cation. Therefore, this parameter must be filled in for PENs used by AC-Win.

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Configuration in HiPath 4000

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 Software Installation/Initial Operation
Software Installation

3 Software Installation/Initial Operation

IMPORTANT: Please note the minimum requirements on the PC listed in Section 1.2.

3.1 Software Installation

1. Start the PC (if you have not already done so).
2. Insert the AC-Win IP installation CD ROM.
Please ensure that no other applications are open during installation.
3. If Microsoft WSE 2.0 SP3 is not yet installed on the PC,, please do so. The MSI package with the name
„Microsoft WSE 2.0 SP3.msi“ is in the root directory of the CD. Only the Runtime package is necessary
in order to install the AC-Win IP software.
4. Start the "setup.exe" file on the CD ROM or DVD drive with the "Run..." command on the start bar (or
use Windows Explorer).
The following dialogue appears:

5. Select the attendant console type (AC-Win 2Q IP oder AC-Win MQ IP) you would like to install and click
the "Install" button.

Note: It is not possible to install or operate both attendant console types on one PC at the same time.

The InstallShield® is now started.

If no Framework 2.0 is installed on the PC, this program will now be installed and configured automat-
ically.

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Software Installation

6. Click "Next".
7. Specify the destination folder in which you would like Setup to install AC-Win IP. You can choose the
recommended folder or use the "Browse" button to specify a different folder.

8. Click "Next".
9. Specify a name for the program folder on the Windows XP user interface or leave the suggested name.

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Software Installation

10. Click "Next".

11. All available languages will be installed. The language by default is English and may be changed to the
desired language during the installation process.

Check in the following window the correct entries.

The "Back" button allows you to go back one step and correct your entries.
12. If all the information is correct, click "Next".
The installation program then starts to copy the necessary data onto your hard disk. This can take some
time depending on your type of computer.

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Software Installation/Initial Operation
Software Installation

After all the data has been copied, the following window appears.

13. Click the "Finish" button to complete the installation.

AC-Win can now be started.
Initial start up of AC-Win 2Q IP or AC-Win MQ IP is only possible using the user ID "Admin".
The default password is ADMIN.

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 Software Installation/Initial Operation
Initial Operation

3.2 Initial Operation

In order to operate AC-Win IP, enter the IP address of the Gateway (HG3530), the AC-Win number, the used Head-
/Handset and the license server. Optionally you may enter the address of the DLS. The initial language is set to
Englisch, and may be changed if desired (currently only German is available).
The Configuration Interface will be displayed after the installation. With Start->Programs->AC-Win ...->AC-Win IP
Configuration the Interface can also be started.

3.2.1 Enter the general data

After the start of AC-Win IP Configuration the following window appears:

Enter the following values.

● „Registration address“ is the IP address of the STMI card.

● „Admin number“ is the number assigned to the Admin identifier.
● „Admin password“ is the password of the Admin identifier. In case the number of the HiPath is password-
protected, enter a password here. This password is case-sensitiv! If the fields remain empty, AC-Win may
be started with the identifier Admin without password.

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Initial Operation

In this part of the dialogue the input and output of a call will be defined. Select a mixer, a microphone and a speaker
from the list. These data must be set otherwise AC-Win will not operate!
Click on „Save settings“.

3.2.2 Setting up Licensing

To set up Licensing change to the „Licensing“ tab.

Please enter the „Server IP Address“. This is the address of the PC where the CLA (Agent) part of the Licensing
runs.

After completing the Licensing settings close AC-Win IP and restart the PC. AC-Win is ready to operate.

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 Software Installation/Initial Operation
Operating with restricted User Rights

3.3 Operating with restricted User Rights

In order to install AC-Win IP, administrator rights are necessary. If AC-Win IP is used with restricted rights,the ac-
cess rights must be changed manually in the Windows registry and in the File directory.
The following steps are required:
● Set up a user with restricted rights in Windows XP
● Set up the permission „Full access“ in the registry for the path
„HKLM/SOFTWARE/Siemens/ACWin“ and all subdirectories.
● Set up the permission „Full access“ in the Explorer, according the installation (2Q/MQ), for the path
„<Installations path>\Siemens\AC-Win 2Q IP“ or
„<Installations path>\Siemens\AC-Win MQ IP“ and all subdirectories.
These settings allow an user with restricted rights to operate AC-Win IP.

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For internal distribution only Trouble Report and Error Correction Procedure
Trouble Reports in the ICTS

4 Trouble Report and Error Correction Procedure

4.1 Trouble Reports in the ICTS

After reaching T40 and general supply release, problems and error messages can only be entered in the Interna-
tional Case Tracking System (ICTS) via Level 1 and Level 2 support.
All AC-Win TRs are located under the product structure:
lle AC-Win TRs befinden sich unter der Produkt Struktur:
● Product Family: Clients - Devices
● Product Group : Attendant
● Product Type: AC WIN

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Trouble Report and Error Correction Procedure For internal distribution only
PRB Pre-Revision Bug Fix Procedure

4.1.1 Preliminary On-Site Diagnosis

The following on-site diagnoses must be performed before submitting a TR to ICTS:
● To log a problem in connection with AC-Win IP V1.0, AC-Diag and if necessary, the SoftOLA-Tracer must be
activated (see Registration Database).
● For cases where the cause of the problem is unclear (AC-Win error or HiPath 4000 attendant console error),
a HiPath trace must additionally be generated.
IMPORTANT: Message length 256 bytes, trace entire AC warnings (CP+PP).
● Specify HiPath variant used at the customer’s site (see AMO APS).
● Specify the AC-Win PC type used at the customer’s site (including hardware configuration).
● Specify the software installed in addition to AC-Win on the AC-Win computer.
● Create a screenshot of the error situation (hard copy, by simultaneously pressing the SHIFT+PRINT keys,
pasting into the Paint program with Insert, then saving as a bitmap) and add the *.bmp file to the TR.

4.1.2 Diagnostic data to be submitted for every TR

Submit the following diagnostic data with the TR:
● The exact description of the error. In particular: how the error can be reproduced. Which actions were per-
formed before the error occurred? Check whether the error AC-Win or the HiPath 4000 call processing has
to be assigned.
● Create a screenshot of the error situation (hard copy, by simultaneously pressing the ALT+PRINT keys,
pasting into the Paint program with Insert, then saving as a bitmap) and add the *.bmp file.
● The current software version (e.g.V1.0 R8.7.0) of AC-Win IP V1.0 (Menu Help -> AboutAC-Win).
● AC-Diag error trace.
● SoftOLA error trace.
● HiPath error trace (length of message 256 bytes, AC messages: CP+PP).
● The Workspace file used by the customer (File menu - Save Workspace As...).
● PC type and hardware configuration used (RAM, HDD, assigned memory etc....).
● The version of the Windows XP operating system, which service pack (control panel).
● Which other applications/processes are running? Call up the Task Manager (right-click any free area on the
toolbar and select Task Manager from the context menu) and make a screenshot of the Processes and Sys-
tem Performance tabs (hard copy, press the ALT+PRINT keys at the same time, then insert the contents of
the clipboard into the Paint program and save).
● Is there any additional hardware being used (blind attendant console, company, type etc.)?

4.2 PRB Pre-Revision Bug Fix Procedure

There is a pre-revision bug fix procedure (PRB) for every correction (CV or Patch). A correction must be brought to
the customer after the initial generation of a PRB by an GVS technician. The corresponding MSC number is iden-
tified by GVS.

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PRB Pre-Revision Bug Fix Procedure

4.2.1 Software Release as Full Package

New software releases as full packages with complete installation packages (e.g. Minor Release as Full package)
are released:
● If priority errors have been identified in the software and must be resolved individually.
● At regular intervals, when low priority errors are summarized.
● In cases where new features and HiPath adjustments require it.
IMPORTANT: All corrected errors in a CV can be referred to in the “readme.txt” file.

4.2.2 Software Release as Delta Package

New software releases as Delta packages are released:
● Priority errors are identified in the software and these can be resolved by exchanging only a few AC-Win
files
IMPORTANT: All errors corrected with a patch are listed in the “readme.txt” file.

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Trouble Report and Error Correction Procedure For internal distribution only
PRB Pre-Revision Bug Fix Procedure

4.2.3 KMOSS (Knowledge Management for Operational Support and

Service)
All PRBs (Pre-Revision Bug Fixes) (as CVs or patches) and all release messages are archived with the KMOSS tool:
https://kmoss.icn.siemens.de
AC-Win IP V1.0:
nterprise Service Knowledgebase -> Clients & Devices -> Attendant -> AC Win IP-> AC-Win IP V1.0 -> for exam-
ple: P30152-P1110-P10

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For internal distribution only Technical Operating Instructions
Switching to AC-Win IP V1.0

5 Technical Operating Instructions

5.1 Switching to AC-Win IP V1.0

Older AC-Win variants such as
● AC-Win 1.0
● AC-Win 2.0
● AC-Win 3.0
● AC-Win 4.0
● AC-Win MQ 1.0
● AC-Win MQ 2.0,
are designed for an operating system other than Windows XP Professional. For this reason, when performing a
switch to AC-Win IP V1.0, always format the hard disk and completely reinstall Windows XP Professional SP2 and
AC-Win IP V1.0. This procedure is also necessary when updating from AC-Win XP to AC-Win IP V1.0.
An automatic script-controlled installation update is not possible.
IMPORTANT: Check before installing Windows XP Professional whether the existing AC-Win PC actually meets
the minimum hardware prerequisites (see section 1.2.1).
Also check whether your PC components are compatible with Windows XP. You can find more information on
compatibility at the following URL: www.microsoft.com/hcl/.
RECOMMENDATION: AC-Win IP V1.0 was developed and tested on a special attendant console PC by FSC (Fujit-
su Siemens Computers). It is absolutely essential to operate AC-Win IP V1.0 on this PC platform so as to avoid
possible incompatibilities with other PC types.
For further details on this, please see
http://extranet.fujitsu-siemens.com/siemensag/de/top_sag/SalesPackageCom.html;in-
ternal&action=buildframes.action see Link AC-Win XP/AC-Win IP

5.2 Reinstallation of AC-Win IP V1.0

Due to the reasons mentioned in Section 5.1, a script-controlled installation switch of an older AC-Win type on the
AC-Win IP V1.0 is not possible.
Once the operating system has been successfully converted reinstallation is required.

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Technical Operating Instructions For internal distribution only

Uninstallation of AC-Win IP

5.3 Uninstallation of AC-Win IP

An AC-Win IP variant can be uninstalled at any time. Open the "Control Panel" folder (under Start -> Settings) and
start the application "Software". Select AC-Win 2Q IP or AC-Win MQ IP and click the "Change/Remove" button (see
figure).
AC-Win 2Q IP or AC-Win MQ IP are now removed from your system.

5.4 Compatibility with DS-Win

AC-Win IP runs exclusively under the Microsoft Windows XP Professional SP2 operating system.
The existing DS-Win variants
● DS-Win 1.0
● DS-Win 2.0
● DS-Win 2.1
are not licensed for Microsoft Windows XP Professional and can therefore not be used for AC-Win IP.

AC-Win IP V1.0 can only be operated with DS-Win 3.0.

Note: As well as supporting AC-Win IP V1.0 and AC-Win XP, DS-Win 3.0 also supports the Windows 2000-based
attendant consoles AC-Win 4.0 and AC-Win MQ 2.0 (CV008 or later).

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For internal distribution only Technical Operating Instructions
Compatibility with BLF-Win

5.5 Compatibility with BLF-Win

The existing BLF-Win variants
● BLF-Win 1.0 (for Hicom 300 H)
● BLF-Win 2.0 (for HiPath 4000)
are not licensed for operation under Microsoft Windows XP Professional and are therefore not released
for AC-Win IP V1.0.

NOTE: AC-Win IP V1.0 can only be operated with BLF-Win V3.0.

5.6 Compatibility with ASC

The existing ASC versions
● ASC 3.0 for HICOM 300 E V3.0 / HICOM 300 H V1.0 (IM)
● ASC 4.0 for HiPath 4000 V1.0
cannot be operated with HiPath 4000 V2.0 or higher.
NOTE: AC-Win IP V1.0 may only be operated with ASC V5.0.

5.7 Compatibility with Third Party Software

NOTE: AC-Win IP is an important and very reliable HiPath 4000 application. Only certified and released third-party
software may be installed and operated on the AC-Win PCs.
Currently these are:
● MS Office Package
● Internet Explorer
● Virus scanner
● DS-Win 3.0
● BLF-Win V3.0
● ASC V5.0 (Online Display)

NOTE: If a customer has installed other than the aboved mentioned software the Siemens support will
be suspended!

5.8 Compatibility with AC-Voice

During the installation process of AC-Win 2Q IP the AC-Voice application will be installed automatically.
The administration of AC-Voice is described in the Administrator Manual AC-Win 2Q IP.

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Technical Operating Instructions For internal distribution only

Compatibility with AC-Voice

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Nur für den internen Gebrauch Index

Index Z O
Operating Instructions 5-1
Operating Manual 1-5
Operating system 1-2
A
P
Administration and Maintenance (AM) 2-1
Part Numbers 1-5
Administrator Manual 1-5
Patch 4-3
AMO ACSU 2-1
Preliminary Diagnosis 4-2
ASC 5-3
Pre-Revision Bug Fix Procedure 4-2
B
R
BLF-Win 5-3
Reinstallation 5-1
C Release Package 1-3
CD ROM 1-7
S
Computer Description 1-3
Configuration 2-1 Software Components 1-3
Correction Version 4-3 Software installation 3-1
Software Requirements 1-2
D Stimulus Terminals 1-2
Deinstallation 5-2
T
Diagnostic Data 4-2
Trouble Reports 4-1
DS-Win 5-2

E U
Upgrade 5-1
Error Correction Procedures 4-1

F
Features 1-2
Functionality 1-2

H
Hand-/Headset 1-4
Handset 1-4
Hardware Requirements 1-2
Headset 1-4

K
Keyboard Templates 1-4
Knowledge Management 4-4

L
Languages 1-5

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AC-Win IP, Service Manual Z-1
 Copyright © Siemens Enterprise
Communications GmbH & Co. KG 03/2007
Hofmannstr. 51, D-81359 München
Ref-No.: A31003-G4010-S100-3-7620
The information provided in this document contains
merely general descriptions or characteristics of per-
formance which in case of actual use do not always
apply as described or which may change as a result
of further development of the products. An obligati-
on to provide the respective characteristics shall only
exist if expressly agreed in the terms of contract.
Availability and technical specifications are subject
to change without notice.

www.siemens.de/enterprise The trademarks used are owned by Siemens Enter-

prise Communications GmbH & Co. KG or their re-
spective owners.