ORGANIZATIONAL COMMUNICATION Wheel

- Message only come from one person/group

- Horizontal organization
Organizational
Communication All Channel
- Everyone communicates to one another
Formal Informal - No pattern/several pattern
Communication Communication
Contemporary Issues in Communication
 Managing communication in an internet world
Downward Upward
- Fake news, legal-privacy issues, lack of personal
Lateral Diagonal Grapevine
interaction
Downward Communication  Managing the organization’s knowledge resources
- High to down - Not share info basta2
- Inform subordinates  Role of communication in customer service
- Directing - Develop communication skills
- Evaluating employee  Getting employee input
- Autocratic - Encourage upward
 Communicating ethically
Upward communication
- From employees to manager Motivation
- Upward evaluation - Set of forces that initiates, directs, and makes people
- For managers to evaluate themselves persist in their efforts to accomplish a goal
 Initiation of efforts is concerned with the choices
Lateral communication that people make about how much effort to put forth
- Communication at the same rank in their jobs.
- To encourage coordination  Direction of effort is concerned with the choices that
people make in deciding where to put forth effort in
Diagonal communication their jobs.
- Higher management in different department  Persistence of effort is concerned with the choices
communicate with lower management of different people make about how long they will put forth in
departments their jobs before reducing or eliminating those
efforts.
Grapevine
- Transmission of communication outside the scheme

ORGANIZATIONAL COMMUNICATION NETWORKS

Chain
- Follow chain of command or any organization
structure
- Vertical functional
- Flow downward or upward
- Top management announces