1.

General practicioner : the person that do the practition in the medical

institution

2. Micro skills :

 Microskills refer to specific competencies for communicating

effectively with others. Professional education for social workers,
mental health practitioners, and other helping professionals often
includes microskill training in order to provide developing
professionals with the essential building blocks for counseling,
therapy, advocacy, mediation, and other methods of intervention

 communication skills from doctor to patient to help us make

interaction skills

 process basic skills in communication

http://www.oxfordbibliographies.com/view/document/obo-
9780195389678/obo-9780195389678-0017.xml

3. Listening skills : the ability of person for listening a patient problem

4. Emphaty : When a person has empathy, it means that they have the ability to
understand and share feelings of another person. Empathy is something that everyone
can benefit from having. It really helps one person understand another person's
feelings.

Empathy is the capacity to recognize emotions that are being experienced by

another sentient or fictional being. One may need to have a certain amount of
empathy before being able to experience accurate sympathy or compassion.

http://www.ask.com/question/empathy

5. Message : the information from one person to other person

6. Communication skills :

A communication skill is the set of skills that enables a person to convey

information so that it is received and understood. Communication skills
refer to the repertoire of behaviors that serve to convey information for
the individual.

The ability to convey information to another effectively and efficiently

http://studyrays.com/info/career/comskills/definition-of-
communication-skills.php

http://www.businessdictionary.com/definition/communication-
skills.html

7. Attending behavior :

Attending is the behavioural aspect of building rapport. When a

counsellor first meets with a client, they
must indicate to the client that they are interested in listening to
them and helping them. Through
attending, the counsellor is able to encourage the client to talk and
open up about their issues.
http://www.aipc.net.au/student_bonuses/Counselling%20Micro%20Skills.pdf

8. Body language :

 body reaction with movement part of body

 give some message with part of body

9. Anamnesis :

1. the ability to recall past events; recollection

2. the case history of a patient

a preliminary case history of a medical or psychiatric patient

http://dictionary.reference.com/browse/anamnesis
 10.Nausea : sensation or reaction of discomfort in upper abdomen
following with urgger to vommit

STEP 7

Anamnesis

1. What the purpose of anamnesis ?

Tujuan anamnesis adalah sebagai berikut :
1. Membentuk Hubungan Dokter dan Pasien

2. Menggali Informasi Medik

http://www.edukasiana.net/2012/10/pengertian-anamnesis-dan-tujuan.html

2. How does the doctor make a good anamnesis ?

Memulai wawancara (initiating the session)

Mengumpulkan informasi (gathering information)
Penjelasan dan perencanaan (explanation and planning)
Menutup wawancara (closing the session)
berpedoman pada empat pokok pikiran (The Fundamental Four) dan
tujuh butir mutiara anamnesis (The Sacred Seven)

(The Fundamental Four)

1. Riwayat Penyakit Sekarang (RPS)
2. Riwayat Penyakit Dahulu (RPD)
3. Riwayat Kesehatan Keluarga
 4. Riwayat Sosial dan Ekonomi

(The Sacred Seven).

1. Lokasi (dimana ? menyebar atau tidak ?)

2. Onset / awitan dan kronologis (kapan terjadinya? berapa lama?)
3. Kuantitas keluhan (ringan atau berat, seberapa sering terjadi ?)
4. Kualitas keluhan (rasa seperti apa ?)
5. Faktor-faktor yang memperberat keluhan.
6. Faktor-faktor yang meringankan keluhan.
7. Analisis sistem yang menyertai keluhan utama

Source : http://fk.uns.ac.id/static/file/Manual_Semester_II-2012.pdf

3. What is the kind of anamnesis ?

 Allo anamnesa : information from the family or someone

nearest the patient

 Auto anamnesa : information from the patient

 Hetero anamnesis : combain from allo anamnesa and auto

anamnesa

4. What is the different of micro skills and communication skills for get a
good anamnesis ?

Komponen kompetensi komunikasi efektif meliputi 4 hal yaitu :

1) berkomunikasi dengan pasien serta anggota keluarganya,
2) berkomunikasi dengan sejawat,
3) berkomunikasi dengan masyarakat, dan
4) berkomunikasi dengan profesi lain.
Sementara penjabaran komponen berkomunikasi dengan pasien dan keluarganya
meliputi beberapa aspek yaitu bersambung rasa seperti menunjukkan sikap empati dan
dapat dipercaya, mendengarkan dengan aktif dan bukan mendengar saja yang juga
terkait dengan memberikan waktu yang cukup kepada pasien untuk menyampaikan
keluhan dan pandangannya, memelihara dan menjaga harga diri pasien, serta
memperlakukan pasien sebagai mitra sejajar dalam penyelesaian masalah kesehatan
pasien. Aspek lain dalam penjabaran komponen komunikasi efektif ini meliputi juga
 kemampuan mengumpulkan informasi melalui keterampilan anamnesis yang sekaligus
memanfaatkan clinical reasoning.

http://drteddyplasticsurgery.com/?p=758

5. Why the anamnesis is needed ?

 To help the doctor to make a diagnosis because the doctor

dont know patient feel so the doctor must be ask

 To know the problem of patient in diagnosis

Communication skills

1. How we can develop our effective communiative skills ?

- Attending Behavior
- Questioning
- Responding
- Noting and reflecting
- Client observation
- Confrontation
- Focusing
- Influencing

http://www.aipc.net.au/student_bonuses/Counselling%20Micro%
20Skills.pdf

2. what is the benefit become a communicative doctor ?

 Good doctors are good communicators – that the top characteristic the public wished
to comment on in relation to their doctor’s performance was their communication
skills, followed by their technical ability, how much they involve patients in treatment
decisions and whether they show their patients dignity and respect.1

Understand ably patients experience difficulties in assessing the technical competency

of a doctor, so will frequently judge the quality of clinical competence by their
experience or their interpersonal interactions with a doctor. Developing good
communication skills will improve clinical effectiveness and reduce medicolegal risk.

Effective interpersonal skills are particularly important for locum GPs because they
often have only one chance to make a good impression.

http://www.medicalprotection.org/uk/sessional-gp/issue-1/good-communication

3. How to be a good listener ?

 Wait for the person to open up.

 Use Body Language to express your interest.

Your expression: Look interested and meet the gaze of your speaker from time
to time. Do not overwhelm the speaker by staring intently, but do reflect
friendliness and openness to what you are listening to.

 Read between the lines

 Speak at approximately the same energy level as the other person.

 Try to reassure the speaker that all is well.

 Be attentive:

 Use your face,voice and body to show that you are interested in what
that person is talking about
 Listen with an accepting attitude
 Ask questions which show that you like to listen
 Use ideas and emotions to try to communicate to the person
 Test your understanding

 Use encouraging words to show you are listening

 Use nonverbal actions to show you pay attention to what is being said
 Use encouraging words that will invite them to continue:
 Things to avoid
 Avoid phrases like
http://www.wikihow.com/Be-a-Good-Listener

4. What are the disadvantages of communicative skills ?

- The disadvantages of communication lie in peoples inability to

thoroughly express their true thoughts.

http://www.ask.com/question/advantages-and-disadvantages-of-
communication

5. The advantages and disadvantages of emphaty ?

 Disadvantages: People will rob you, play you, use you, mislead
you.
 Advantages: Connection with other people which will benefit both
of you. Satisfaction that others feel like you or you feel like them.

http://answers.yahoo.com/question/index?qid=20120212025126
AA2HKRH

6. What is the relation of doctor and communicatin skills ?

A doctor's communication and interpersonal skills encompass the ability to gather

information in order to facilitate accurate diagnosis, counsel appropriately, give therapeutic
instructions, and establish caring relationships with patients.

Effective doctor-patient communication is a central clinical function in building a therapeutic

doctor-patient relationship, which is the heart and art of medicine. This is important in the
delivery of high-quality health care. Much patient dissatisfaction and many complaints are
due to breakdown in the doctor-patient relationship. However, many doctors tend to
overestimate their ability in communication. Over the years, much has been published in the
literature on this important topic. We review the literature on doctor-patient communication.

http://www.ncbi.nlm.nih.gov/pmc/articles/PMC3096184/

7. How to become communicative doctor ?

(1) listening effectively;

(2) eliciting information using effective questioning skills;

 (3) providing information using effective explanatory skills;

(4) counseling and educating patients; and

(5) making informed decisions based on patient information and

preference

http://www.jaoa.org/content/105/1/13.full

8. What is the problem to be a communicative doctor ?

 The patient not open minded

 Language

9. How to develope micro skills of communication ?

10. When communication skills is needed ?

 Everytime. When we listening our friend, when we explain the

diagnosis to patient, when we solve the patient problem

11. What is basic of communication skill ?

12. How do the communication ?

We as people communicate in many different ways. We can

communicate verbally, face to face, through writing, through gestures, and
through video. Communication is a way of sharing ideas, thoughts, feelings,
and concepts. We communicate with people daily to get information or share
information.

http://answers.ask.com/Health/Mental/how_do_we_communicate

13. When we use communication skills ?

14. What is islamic communication ?