TABLE OF CONTENTS

3 Learning Modalities
4 Top Certification Programs
5 Microsoft Career Paths
10 Microsoft Technical Training
20 Cisco Career Paths
24 Cisco Technical Training
26 CompTIA Technical Training
27 IT SecurityTraining
28 Novell Technical Training
30 PC Desktop Applications Training
31 Design/ Media
36 Business Skills Training
40 Project Management Training
42 Worldwide Locations

LEARNING METHODS AND CLASS TIMES

ILT Instructor-Led Training

Certified instructors guide learners through material in a classroom setting where they can participate in group activities, complete labs,
and ask questions.

OLL OnLine LIVE

A live classroom experience that allows you to attend training virtually from your home, office or in our training Center. This state of the
art remote classroom experience combines live instructors, hands-on labs, vendor approved curriculum with a robust training schedule.

ML Mentored Learning
A learning environment which provides students with simultaneous access to information delivered via audio and video, a simulated production
environment, and a mentor to guide them through the process and provide one-on-one support.

OLA Online Anytime

Flexible, focused and fast alternative to learning in a classroom environment. Self-paced to ensure you learn the skills you need.

Visit our website at www.newhorizons.com for a complete listing of courses. The list of courses is updated constantly,
ensuring current titles contain up-to-the-minute information!
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AT NEW HORIZONS, New Horizons Computer Learning Centers Integrated Learning® is a
complete method of training through all stages of the learning lifecycle –Access, Learn,
Reinforce, Support and Validate – delivered through flexible learning options including
Instructor Led Classroom, Online Live (virtual classroom), Mentored Learning (personal
instruction) and Online Anytime (self-paced e-learning). New Horizons provides you with more
courses, more flexibility and scheduled more often.

CLASSROOM ILT As the foundation of our integrated learning approach, the classroom experience has
become a more enriching, dynamic and valuable learning experience for students. Classroom Learning students have
their own networked environments, which enable instructors to manage hands-on lab demonstrations and exercises that mirror
the professional environment. Classroom Learning has been enhanced to include Web-based
resources, such astutorials and simulations, during and after class. A post assessment is completed by every
student to gauge the return on a company’s investment and measure increased productivity.

ONLINE LIVE Virtually, this state of the art classroom brings together live instructors and remote students to enjoy
the benefits of classroom instruction from the convenience of your home, office or in our New Horizons Center. OLL
classes follow the same framework as our traditional instructor-led training. By combining lecture, group discussions,
hands-on simulated labs and vendor authorized curriculum - our certified trainers provide instruction through our col-
laborative eLearning platform. With a robust schedule and varied open-enrollment training schedule, chances are the
class you want to learn begins next week.

MENTORED LEARNING Mentored Learning merges multiple learning styles to create an effective and efficient
learning process. This is accomplished through a learning environment which provides students with simultaneous access
to information delivered via audio and video, a simulated production environment, and a mentor to guide them through the
process and provide one-on-one support. Students control the content covered and the pace at which they learn so they can
focus on the specific skills they need to achieve their goals. Hands-on practice reinforces those skills and one-on-one support
and guidance from a certified instructor increase comprehension and retention of course material. In addition, the training
schedule is flexible so courses fit into the student’s busy work and personal life. The result is a truly learner-centric training
solution that meets the needs of a multitude of students with varying skill levels and learning preferences.

ONLINE ANYTIME is a self-paced e-learning method that is convenient and easy. You can fit learning into your
busy schedule, whether you are in the office, at home, or on the road. Your courses are available when you are, any
time of the day or night. Online ANYTIME is convenient and easy. Learning can be fit into any busy schedule, either
at the office, on the road or at home. Courses are available anytime from anywhere. Online ANYTIME Learning is a
Web-based training platform and features the same content as our world-renowned instructor-led training.

With more than 3,000 courses, there is something for everyone, from high-level technical training to basic desktop
applications and business skills. Plus, the online courses are completely searchable so when you want to learn a specific
skill, you can pinpoint the exact part of the course you need to view.

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 Top Certification Training Programs

AT NEW HORIZONS, we know that technology is integrated into every aspect of business
today and is vital in helping organizations achieve and maintain a competitive advantage. IT
departments must align themselves with business strategies and deliver clear value in solving
business problems. It is critical that individuals in IT roles be proficiently trained and skilled to
support business goals and objectives.

MICROSOFT CERTIFICATION: As part of the largest network of Microsoft Certified Partners for Learning Solutions (CPLS), we offer the latest
.NET technical courses, including Windows .NET 3.5, Exchange 2007, and SQL Server that follow Official Microsoft Learning Products (OMLP) and
are taught by Microsoft Certified Trainers (MCTs). Available Microsoft certification tracks include: Microsoft Certified Systems Administrator (MCSA),
Microsoft Certified Professional (MCP), Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Professional Developer (MCPD), Microsoft
Certified Desktop Support Technician (MCDST), Microsoft Certified Technical Specialist (MCTS), Microsoft Office Specialist (MOS) and Microsoft
Certified IT Professional (MCITP) and Microsoft Certified Application Specialist (MCAS).

CERTIFIED ETHICAL HACKER: The Certified Ethical Hacker certification from EC-Council is one of the leading certifications in the field of
penetration testing. By obtaining the Certified Ethical Hacker certification you will learn how to look for the weaknesses and vulnerabilities in target
systems and assess the security posture for possible exposure.

IT SPECIALTY CERTIFICATION: Computer Hacking Forensic Investigator (CHFI), courses will provide participants the necessary skills to identify
an intruder’s footprints and to properly gather the necessary evidence to prosecute in the court of law:
• Computer Forensics Today • First Responder Procedures
• Law and Computer Forensics • Computer Forensics Tools
• Computer Security Incident • Investigation Procedures
Response Team • Trademark and Copyright Infringement

SECURITY HIGH END CERTIFICATION: Certified Information Systems Security Professional provides IT SystemsEngineers, Security Engineers,
and Security Architects with the knowledge of security theories and practices covered in the information systems security CBK Common Body of
Knowledge:
• Information security management • Business continuity and disaster practices recovery planning
• Law, investigation, and ethics • Crytography
• Physical security • Operations Security

CISCO CERTIFICATION: Cisco certifications are quickly becoming the most sought after certifications in IT. By becoming Cisco certified, you
demonstrate the unique ability to manage, secure and administer networks run on Cisco equipment. New Horizons offers Cisco courses to help obtain
your certification goals towards CCNA, CCNP, CCSP and more!

LINUX CERTIFICATION: Linux certification requires extensive knowledge of the Linux Operating System. New Horizons can help you prepare for
popular Linux certifications such as Novell’s Cerified Linux Professional and CompTIA’s Linux+.

NOVELL CERTIFICATION: The Novell technical education program is the only one that helps you integrate multi-vendor environments and prod-
ucts. And all Novell courses at New Horizons are taught by Certified Novell Instructors (CNIs). Certification tracks available include: Certified Novell
Administrator (CNA), Certified Novell Engineer (CNE), Master Certified Novell Engineer (Master CNE), and Certified Directory Engineer (CDE.)

COMPTIA CERTIFICATION: As a member of CompTIA, New Horizons has courses that follow the exam objectives of CompTIA’s certification
programs developed in conjunction with its member organizations. Available certification tracks include: A+, Network+, Security+, IT Project+, Linux+,
i-Net+ and Server+.

HEALTHCARE INFORMATION MANAGEMENT: This program will give you the skills and knowledge to acquire a top-quality position in the
medical billing and coding industry. Hands-on, interactive teaching methods, combined with certified instructors and real world documents allow for
the best learning in the industry. The Healthcare information Management Program can help you acheive the following certifications: CMAA - Certified
Medical Administrative Assistant, CBCS - Certified Billing and Coding Specialist, and CPC - Certified Professional Coder.

INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL): ITIL focuses on key activities that bring optimal service quality, with a
reasonable and justifiable cost, and is supported by accredited training organizations, and implementation and assesment tools. Services in IT Service
Management are available at the Foundation, Practioner, and Manager level.

.
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Microsoft Training

Enterprise Administrator Server Administrator

MCITP MCITP
Systems Engineer
Windows Server 2008 Enterprise Windows Server 2008
Administration (MCITP) Administration (MCITP)
Windows Server 2008 Application
M C SE
Server + (CompTIA)
Configuration (MCTS)

Security + (CompTIA) Elective coursework and exam

Designing a Microsoft Windows Server 2003

Active Directory and Network Infrastructure
OR
Designing Security for a Microsoft Windows
Windows Server 2008
Server 2003 Network
Network Infrastructure Configuration (MCTS)

Planning, Implementing, and Maintaining

Windows Server 2008 a Microsoft Windows Server 2003 Active
Active Directory Configuration (MCTS) Directory Infrastructure

Fundamentals of Windows Planning and Maintaining a Microsoft Windows

Support Technician Server 2008 Active Directory Server 2003 Network Infrastructure

M C D ST M C ITP
Supporting Desktop Supporting and
Applications Troubleshooting Applications
on a Microsoft Windows
Vista Client for Enterprise
Support Technician
Supporting Windows
Configuring Windows Vista
XP Operating System
Fundamentals of Windows
Server 2008 Network
Infrastructure and
Application Platform
Database Administrator
M CITP
M CDBA
Elective coursework and exam
Systems Administrator
Database Administration

M C SA Database Design

Database Fundamentals
Elective coursework and exam

Implementing, Managing,
and Maintaining a Microsoft
Windows Server 2003
Network Infrastructure

Managing and Maintaining a

Microsoft Windows Server 2003 Web/Windows
Network Environment Developer
Specialized Business Worker M CPD
M CAD
MCAP Elective coursework and exam

Developing XML Web

Budgets Services and Server
Components
Presentations
Developing Windows
Applications
OR
Computer Desktop Fundamentals Developing Web
(Windows XP or Vista) Applications

Networking Fundamentals (CompTIA Net +) XML Fundamentals

Business Worker Visual Basic or C#
Programming
MCAS Computer Technician Programming
MOS Fundamentals

Database
Access PowerPoint Computer Hardware Fundamentals (CompTIA A +) Fundamentals
Excel W ord
Computer Desktop
Outlook Windows Vista Fundamentals
(Windows XP or Vista)

Digitally Aware Individual

D igita l Liter a cy C er tif ica te

Computer Basics

The Internet and World Wide W eb

Coursework

Productivity Programs Coursework & Examination

Computer Security and Privacy
Certification or Credential
Digital Lifestyles
Job Role/Achievement

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 Microsoft Certified IT Professional Career Path

Demonstrate your range of expertise, real-world skills, and mastery of Microsoft technologies by earning a Microsoft Certified IT
Professional (MCITP) certification.

IT Professional

Enterprise Messaging Administrator Enterprise Administrator Enterprise Support Technician

2010

Windows Server 2008 Windows Server 2008 Windows Server 2008

Exchange Server 2010
Applications Infrastructure
Windows 7,
Active Directory Networking Infrastructure
Configuration Configuration
Configuration Configuration Configuration

Exam Exam Exam Exam Exam

70-662:TS: Microsoft® Exchange™ Server 2010, Configuring 70-640:TS: Windows Server 2008 Active 70-642:TS: Windows Server 2008 Network 70-643:TS: Windows Server 2008 Applications 70-680:TS: Windows 7, Configuring
®

Course Directory Configuration Infrastructure, Configuring Infrastructure Configuration Course

Courses
10135A: Configuring, Managing and Troubleshooting 6425: Configuring and Troubleshooting
Microsoft® Exchange™ Server 2010 (5 Days) Windows Server 2008 Active
Directory Domain Services (5 Days)
6426: Configuring and Troubleshooting
Identity and Access Solutions with
Windows Server 2008 Active
Directory (3 Days)
Course
6421: Configuring and Troubleshooting a
Windows Server 2008 Network
Infrastructure (5 Days)
Courses
6418: Deploying Windows Server 2008 (3 Days) 6292A: Installing and Configuring Windows 7 Client (3 Days)
6427: Configuring and Troubleshooting Internet
Information Services in Windows Server
2008 (3 Days)
6428: Configuring and Troubleshooting Windows
Server 2008 Terminal Services (2 Days)

Exam
Windows 7, 70-680:TS: Windows®7, Configuring Enterprise Desktop
Enterprise Messaging Configuration
Administrator 2010 Course Support Technician 7
6292A: Installing and Configuring Windows 7 Client (3 Days)

Exam Exam
70-663:PRO: Designing and Deploying Messaging Solutions with 70-685:PRO: Windows 7, Enterprise Desktop Support Technician
Microsoft® Exchange™ Server 2010, Configuring Course
Course 50331A: Windows 7, Enterprise Desktop Support Technician (5 Days)
10233A: Designing and Deploying Messaging Solutions with
Microsoft® Exchange™ Server 2010 (5 Days)
(Available June 2010)

Enterprise Administrator
Exam
70-647:PRO: Windows Server 2008 Enterprise Administrator
Courses
6435A: Designing a Windows Server 2008 Network Infrastructure (5 Days)
6436A: Designing Infrastructure and Services (5 Days)
6437A: Designing a Windows Server 208 Application Infrastructure (3 Days)

Database Administrator Server Administrator Enterprise Desktop Administrator

SQL Server 2008,

Implementation and Exam
Windows Server 2008 Windows 7,
Maintenance
Networking Infrastructure 70-642:TS: Windows Server 2008 Network Infrastructure, Configuring Configuration
Configuration Course
Exam 6421A: Configuring and Troubleshooting a Windows Server 2008 Network Infrastructure
70-432:TS: Microsoft SQL Server 2008, Implementation and Maintenance (5 Days) Exam
Courses 70-680:TS: Windows 7, Configuring
®

6231: Maintaining a Microsoft SQL Server 2008 Database (5 Days) Course

6232: Implementing a Microsoft SQL Server 2008 Database (5 Days)
Windows Server 2008
Active Directory
Configuration
6292A: Installing and Configuring Windows 7 Client (3 Days)
Exam
70-640:TS: Windows Server 2008 Active Directory, Configuring
Courses
6425A: Configuring Windows Server 2008 Active Directory Domain Service (5 Days)
6426A: Configuring and Troubleshooting Identity and Access Management in Windows
Server 2008 Active Directory (3 Days)

Enterprise Desktop
Administrator 7
Database Administrator 2008

Exam Exam
E
Exam Server Administrator 70-646:PRO: Windows Server 2008 Administrator 70-686:PRO: Windows 7, Desktop Administration
70-450:PRO: Designing, Optimizing and Maintaining a Course Course
Database Server Infrastructure Using 6430A: Managing and Maintaining Windows Server 2008 Servers (5 Days) 6294A: Planning and Managing Windows® 7 Desktop
Microsoft SQL Server 2008 Deployments and Environments (5 Days)

6
 Microsoft Certified Professional Developer Career Path

The Microsoft Certified Professional Developer (MCPD) credential validates a comprehensive set of skills that are necessary to
deploy, build, optimize, and operate applications successfully by using Microsoft Visual Studio and the Microsoft .NET Framework

7
 Microsoft Training

MICROSOFT CERTIFIED SYSTEMS ENGINEER (MCSE):

The Microsoft® Certified Systems Engineer (MCSE) credential is the premier certification for professionals who can successfully design, plan, and
implement a network infrastructure, Active Directory®-based infrastructure, and client deployment on the Microsoft Windows Server™ 2003 platform.
These individuals also perform maintenance at a high level for a medium to large-sized Windows Server 2003-based environment.

The two MCSE certification paths are:

• MCSE: Messaging on Windows 2003
• MCSE: Security on Windows 2003

MICROSOFT CERTIFIED PROFESSIONAL DEVELOPER (MCPD):

If you are developing .NET Framework 2.0 applications that use Microsoft Visual Studio 2005, or .NET Framework 3.5 applications that use Microsoft
Visual Studio 2008, the Microsoft Certified Professional Developer (MCPD) credential provides a simpler and more targeted framework to showcase
your technical skills in addition to the skills that are required for specific developer job roles.

The three MCPD .NET Framework 3.5 certification paths on Visual Studio 2008 are: The three MCPD .NET Framework 2.0 certification paths on Visual
Studio 2005 are:
• MCPD: Windows Developer 3.5 • MCPD: Web Developer
• MCPD: ASP.NET Developer 3.5 • MCPD: Windows Developer
• MCPD: Enterprise Applications Developer 3.5 • MCPD: Enterprise Applications Developer

MICROSOFT CERTIFIED TECHNOLOGY SPECIALIST (MCTS):

The Technology Specialist certifications enable professionals to target specific technologies and to distinguish themselves by demonstrating in-depth
knowledge and expertise in their specialized technologies. Microsoft Technology Specialists are consistently capable of implementing, building, trouble-
shooting, and debugging a particular Microsoft technology.

There are currently 46 Microsoft Certified Technology Specialist (MCTS) certifications. More will become available as new technologies are
introduced. The MCTS certifications are as follows:

• Technology Specialist: BizTalk Server 2006

• Technology Specialist: Enterprise Project Management with Microsoft Project Server 2007
• Technology Specialist: .NET Framework 2.0, Web Applications
• Technology Specialist: .NET Framework 2.0, Windows Applications
• Technology Specialist: .NET Framework 2.0, Distributed Applications
• Technology Specialist: .NET Framework 3.5, Windows Presentation Foundation Applications
• Technology Specialist: .NET Framework 3.5, Windows Communications Foundation Applications
• Technology Specialist: .NET Framework 3.5, Windows Forms Applications
• Technology Specialist: .NET Framework 3.5, ADO.NET Applications
• Technology Specialist: .NET Framework 3.5, ASP.NET Applications
• Technology Specialist: .NET Framework 3.5, Windows Workflow Foundation Applications
• Technology Specialist: Business Desktop Deployment
• Technology Specialist: EmbeddedCE 6.0: Application Development
• Technology Specialist: Managing Projects with Microsoft Office Project 2007
• Technology Specialist: Microsoft Exchange Server 2007, Configuration
• Technology Specialist: Microsoft Office Live Communications Server 2005
• Technology Specialist: Microsoft Office SharePoint Server 2007, Configuration
• Technology Specialist: Microsoft Office SharePoint Server 2007, Application Development
• Technology Specialist: Microsoft Team Foundation Server: Configuration and Development
• Technology Specialist: SQL Server 2005
• Technology Specialist: SQL Server 2005 Business Intelligence
• Technology Specialist: SQL Server 2008, Business Intelligence Development and Maintenance
• Technology Specialist: SQL Server 2008, Database Development
• Technology Specialist: SQL Server 2008, Implementation and Maintenance
• Technology Specialist: Windows Server 2008, Active Directory Configuration
8 • Technology Specialist: Windows Server 2008, Network Infrastructure Configuration
 • Technology Specialist: Windows Server 2008, Applications Infrastucture Configuration
• Technology Specialist: Windows Server 2003, Hosted Environments- Configuration and Management
• Technology Specialist: Windows SharePoint Services 3.0, Application Development
• Technology Specialist: Windows SharePoint Services 3.0, Configuration
• Technology Specialist: Windows Vista, Configuration
• Technology Specialist: Microsoft Desktop Optimization Pack, Configuration
• Technology Specialist: Microsoft Forefront Client and Server, Configuration
• Technology Specialist: Microsoft Internet Security and Acceleration (ISA) Server 2006, Configuration
• Technology Specialist: Microsoft Office Communications Server 2007, Configuration
• Technology Specialist: Microsoft Office PerformancePoint Server 2007, Applications
• Technology Specialist: Microsoft Office Project Server 2007, Configuration
• Technology Specialist: Microsoft Office Visio 2007, Application Development
• Technology Specialist: Microsoft System Center Configuration Manager 2007, Configuration
• Technology Specialist: Microsoft System Center Operations Manager 2007, Configuration
• Technology Specialist: Microsoft System Center Virtual Machine Manager 2008, Configuration
• Technology Specialist: Windows Embedded Standard 2009, Development
• Technology Specialist: Windows Essential Business Server 2008, Configuration
• Technology Specialist: Windows Server Virtualization, Configuration
• Technology Specialist: Windows Small Business Server 2008, Configuration
• Technology Specialist: Windows 7, Configuration

MICROSOFT APPLICATION SPECIALIST (MCAS):

The Microsoft® Certified Application Specialist is a part of a global community of distinguished achievers. This Microsoft credential tells the world you
have demonstrated proficiency in the newest standard of the world’s foremost desktop computing applications. This certification covers the entire
Microsoft Office Suite, encompassing Word 2007, PowerPoint® 2007, Excel® 2007, Outlook® 2007 and Access® 2007, as well as Windows Vista®.

MICROSOFT CERTIFIED DESKTOP SUPPORT TECHNICIAN (MCDST):

The Microsoft Certified Desktop Support Technician (MCDST) certification provides a running start for IT careers by ensuring the skills required to
troubleshoot desktop environments running on the Windows® operating system.

MICROSOFT CERTIFIED IT PROFESSIONAL (MCTS):

The new Microsoft Certified IT Professional (MCITP) credential lets you highlight your specific area of expertise. Now, you can easily distinguish yourself
as an expert in database administration, database development, business intelligence, or support.

The 13 IT Professional certifications are as follows:

• IT Professional: Database Developer
• IT Professional: Database Administrator
• IT Professional: Business Intelligence Developer
• IT Professional: Enterprise Administrator
• IT Professional: Enterprise Support Technician
• IT Professional: Consumer Support Technician
• IT Professional: Enterprising Messaging Administrator
• IT Professional: Enterprise Project Mangement with Microsoft Office Project Server 2007
• IT Professional: Server Administrator
• IT Professional: Business Intelligence Developer 2008
• IT Professional: Database Developer 2008
• IT Professional: Database Administrator 2008
• IT Professional: Enterprise Desktop Administration

MICROSOFT CERTIFIED ADMINISTRATOR (MCSA):

The Microsoft® Certified Systems Administrator (MCSA) certification advances careers by ensuring the skills required to manage and troubleshoot
system environments running on the Windows® operating system.

The two certification paths are:

• MCSA: Messaging on Windows Server 2003
• MCSA: Security on Windows Server 2003

VISUAL STUDIO .NET CREDENTIALS (MCAD) & (MCSD):

As of March 31, 2009, Microsoft has retired the 12 exams related to the Microsoft Certified Application Developer (MCAD), Microsoft Certified Solution
Developer (MCSD) and Microsoft Certified Database Administrator (MCDBA) certifications. These exams focus on technologies no longer included in
Microsoft mainstream support.If you currently hold one of these certifications, your certification is still valid in the marketplace for as long as employers
seek skills on related technologies. Please contact your local New Horizons Computer Learning Center today for upgrade paths to either the Microsoft
Certified Technology Specialist (MCTS) or the Microsoft Certified Professional Developer (MCPD).

MICROSOFT CERTIFIED PROFESSIONAL (MCP):

The Microsoft Certified Professional (MCP) credential is for professionals who have the skills to successfully implement a Microsoft product or
technology as part of a business solution in an organization. Hands-on experience with a product is necessary to successfully achieve certification.

VLABS CERT PACKS:

Work on live equipment, not simulations. Most learning teaches you theory. Only vLabs from New Horizons gives you real hands-on practice with
access to live equipment. And, when it comes to preparing to solve on-the-job business problems using different information technologies, there’s no
substitute for hands-on experience with real equipment. vLabs eliminate equipment investment and risk. Consider the potential costs and risks of giving
novice student’s unlimited access to servers and software. Real equipment like this can run into six figures if you buy it and costly monthly charges if
you lease it. With vLabs, there’s no need to worry about purchasing or sustaining damage to production systems. Students appreciate vLabs, too. Since
the vLab experience duplicates the real world, students actually get to manage their own devices to practice and reinforce their newly learned skills in a
safe, risk-free environment.
9
 Microsoft Technical Training
Microsoft Technical Training
IT PROFESSIONAL
WINDOWS 7
(6292) INSTALLING AND CONFIGURING
WINDOWS 7 CLIENT – 3 DAY
This course is intended for IT professionals who are
interested in expanding their knowledge base and
technical skills on the Windows 7 Client. In this course,
students to install, upgrade, and migrate to Windows
7 client. Students then configure Windows 7 client for
network connectivity, security, maintenance, and mobile
computing. ILT OLL ML
(6289) FIRST LOOK: WINDOWS 7 BETA FOR
NEW IT PROFESSIONALS – 1/2 DAY
This clinic introduces students to new features in
Microsoft Windows 7 Beta: user productivity, improved
security and control, streamlined PC Management, and
desktop optimization. ILT OLL
(6290)FIRST LOOK: WINDOWS 7 BETA FOR
NEW IT PROFESSIONALS HANDS ON LAB
1/2 DAY
This clinic introduces students to Microsoft Windows
Vista, including an introduction to security, reliability,
performance, manageability, and productivity features.
ILT OLL
(6294) PLANNING AND MANAGING
WINDOWS 7 DESKTOP DEPLOYMENTS AND
ENVIRONMENTS – 5 DAYS
This course will teach students how to plan and deploy
Windows 7 desktops in large organizations. They will
also learn how to design, configure, and manage the
Windows 7 client environment. ILT OLL ML
10
(50218) WINDOWS 7 TRAINING FOR
DEVELOPERS – 4 DAYS
This course will introduce students to the architecture,
new features and application compatibility
considerations of the Windows 7 operating system.
The course is packed with demos to provide an
overview of the majority of new features in Windows 7,
and the primary alternatives for interacting with them
from managed code. ILT OLL
(50219) INTRODUCTION TO WINDOWS 7
1 DAY
This course will introduce students to the architecture,
new features and application compatibility
considerations of the Windows 7 operating system.
The course is packed with demos to provide an
overview of the majority of new features in Windows 7,
and the primary alternatives for interacting with them
from managed code. ILT OLL
(50331) WINDOWS 7 ENTERPRISE DESKTOP
SUPPORT TECHNICIAN – 3 DAYS
This five-day instructor-led course provides students
with the knowledge and skills needed to isolate,
document and resolve problems on a Windows 7
desktop or laptop computer. It will also help test takers
prepare for the 70-685 exam. ILT OLL
(50311) UPDATING YOUR TECHNICAL SKILLS
FROM WINDOWS XP TO WINDOWS 7 - 3 DAYS
This three-day instructor-led course provides students
with the knowledge and skills to install, deploy, and
upgrade to Win 7. Additionally, students should be
able to configure pre-installation and post-installation
system settings, Windows security features, network
connectivity apps included with Windows 7, and mobile
computing. Students should also be able to maintain
systems, including monitoring for and resolving
performance and reliability issues. ILT OLL
(50292) IMPLEMENTING AND ADMINISTERING
WINDOWS 7 IN THE ENTERPRISE – 5 DAYS
This five-day course provides students with the
knowledge and skills to successfully install, maintain,
and troubleshoot Windows 7 computers. Through
practical labs, you’ll get invaluable experience with
installation and upgrades, remote access, and the new
desktop environment. You will focus on successful
configuration of the IT Pro tools and applications that
ship with Windows 7 and learn to identify technical
problems that can occur on your organization’s client
computers. ILT OLL
(50321) WINDOWS 7, CONFIGURING
TECHNOLOGY SPECIALIST COURSE – 5 DAYS
This five-day instructor-led course provides students
with the knowledge and skills to install, deploy, and
upgrade to Windows 7. Additionally, students should
be able to configure pre-installation and post installation
system settings, Windows security features, network
connectivity applications included with Windows 7,
and mobile computing. Students should also be able
to maintain systems, including monitoring for and
resolving performance and reliability issues. ILT OLL
WINDOWS VISTA / XP
(2261) SUPPORTING USERS RUNNING THE
MICROSOFT WINDOWS XP OPERATING
SYSTEM – 3 DAYS
This course will help students gain the knowledge
and skills needed to troubleshoot basic Microsoft
Windows XP problems faced while running Microsoft
Windows XP Professional in an Active Directory
network, or Windows XP Home edition in a workgroup
environment. ILT OLL ML
 NEW HORIZONS maintains the world’s largest network of Microsoft Gold Certified Partners for Learning
Solutions and Microsoft Certified Partners for Learning Solutions (CPLS). We offer organizations and individuals the
widest selection of Microsoft Official Curriculum titles, each one delivered by Microsoft Certified Trainers (MCTs).
Microsoft training helps improve team productivity, reduce downtime, increase employee satisfaction and loyalty, and
helps IT professionals and developers master technologies to improve career opportunities. Whether you are working
toward certification or just enriching your knowledge, Microsoft training from New Horizons can help you reach your
goals.
(2262) SUPPORTING USERS RUNNING
APPLICATIONS ON A MICROSOFT WINDOWS
XP OPERATING SYSTEM – 2 DAYS
This is an introductory course designed to provide
information on how to troubleshoot applications running
on Microsoft Windows XP. ILT OLL ML
(2272) IMPLEMENTING AND SUPPORTING MS
WINDOWS XP PROFESSIONAL – 5 DAYS
The purpose of this course is to address the
implementation and desktop support needs of
customers that are planning to deploy and support
Microsoft Windows XP Professional in a variety
of stand-alone and network operating system
environments. ILT OLL ML
(2285) INSTALLING, CONFIGURING AND
ADMINISTERING MS WINDOWS XP
PROFESSIONAL – 2 DAYS
This course teaches students how to manage Microsoft
Windows XP Professional and Windows 2000
Professional-based computers in a Microsoft Windows
Server 2003 environment. ILT OLL
(5105) DEPLOYING MICROSOFT WINDOWS
VISTA BUSINESS DESKTOPS – 3 DAYS
This course provides students with the skills to
successfully deploy Microsoft Windows Vista business
desktops throughout an organization. ILT OLL
(5115) INSTALLING AND CONFIGURING THE
WINDOWS VISTA OPERATING SYSTEM
3 DAYS
This course provides students with the knowledge
and skills to install and configure, and troubleshoot
Windows Vista desktops. This course focuses on
installing and configuring a Windows Vista edition,
managing resources, configuring security, optimizing
performance, and configuring network and mobile
device connections. ILT OLL ML
(5117) INSTALLING, CONFIGURING,
TROUBLESHOOTING AND MAINTAINING
WINDOWS VISTA – 4 DAYS
This course provides IT Professionals who work in
enterprise organizations with the knowledge and skills
to install, deploy, configure, secure, maintain, and
troubleshoot Windows Vista. ILT OLL
(5118) MAINTAINING AND TROUBLESHOOTING
WINDOWS VISTA COMPUTERS – 5 DAYS
This course provides IT Professionals with the
knowledge and skills to support the Windows Vista
operating system and applications in the Enterprise.
ILT OLL ML
WINDOWS SERVER 2008
(6416) UPDATING YOUR NETWORK
INFRASTRUCTURE AND ACTIVE DIRECTORY
SKILLS TO WINDOWS SERVER 2008 – 5 DAYS
This course provides students with the knowledge and
skills to work with Network Infrastructure and Active
Directory technologies in Windows Server 2008. It is
intended for individuals who already have experience
with Network Infrastructure and Active Directory
technologies in Windows Server 2000 or Windows
Server 2003 to upgrade their skills to Windows Server
2008. ILT OLL ML
(6428) CONFIGURING AND TROUBLESHOOTING
WINDOWS SERVER 2008 TERMINAL SERVICES
2 DAYS
This course provides students with the knowledge and
skills to configure, manage, monitor, and troubleshoot a
Terminal Services (TS) environment. The course focuses
on configuring of TS core functionality, TS licensing, TS
Gateway, and TS Web Access. ILT OLL ML
(6430) PLANNING FOR WINDOWS SERVER 2008
SERVERS – 3 DAYS
This course is intended for IT pros who are interested
in the knowledge and skills necessary to plan a
Windows Server 2008 operating system infrastructure.
The course content and exercises direct you toward
making decisions and providing guidance to others.
ILT OLL ML
(6431) MANAGING AND MAINTAINING
WINDOWS SERVER 2008 NETWORK
INFRASTRUCTURE SERVERS – 2 DAYS
The course focuses on creating a plan for managing
the server lifecycle, developing and evaluating
baselines for monitoring and managing server roles,
and analyzing the implementation and configuration of
several different server roles for Windows Server 2008.
The course will also focus on analyzing and maintaining
network server security. ILT OLL ML
(6432) MANAGING AND MAINTAINING
WINDOWS SERVER 2008 ACTIVE DIRECTORY
SERVERS – 2 DAYS
This course provides students with the knowledge and
skills to manage and maintain Windows Server 2008
Active Directory servers. It also focuses on the Active
Directory server life cycle. ILT OLL ML
(6434) AUTOMATING WINDOWS SERVER 2008
ADMINISTRATION WITH MICROSOFT WINDOWS
POWERSHELL – 3 DAYS
This course provides students with the knowledge and
skills to utilize Windows PowerShell for administering
and automating administration of Windows Server
2008. It focuses on cmdlets, script structure and flow
control, language syntax, and implementation details
of scripting administrative tasks using COM, WMI, and
.NET foundations. ILT OLL ML
(6435) DESIGNING A WINDOWS SERVER NEW
2008 NETWORK INFRASTRUCTURE – 5 DAYS
This course will provide students with an understanding
of how to design a Windows Server 2008 Network
Infrastructure that meets business and technical
requirements for network services. ILT OLL ML
(6437) DESIGNING A WINDOWS SERVER 2008
APPLICATIONS INFRASTRUCTURE – 3 DAYS
This course will prepare IT professionals for the role of
Enterprise Administrator. Students will learn how to
design application infrastructure solutions based on
Windows Server 2008 to meet varying business and
technical requirements. ILT OLL ML
(6438) IMPLEMENTING AND ADMINISTERING
WINDOWS SHAREPOINT SERVICES 3.0 IN
WINDOWS SERVER 2008 – 2 DAYS
This course provides the knowledge and skills that IT
Professionals need to configure Microsoft Windows
SharePoint Services in Windows Server 2008. ILT OLL
(6424) FUNDAMENTALS OF WINDOWS SERVER
2008 ACTIVE DIRECTORY – 3 DAYS
This course provides Active Directory Technology
Specialists an introduction to Active Directory server
roles in Windows Server 2008. The course is intended
for entry level students who want to get familiar with the
Active Directory server roles and their basic functionality.
ILT OLL ML
(6436) DESIGNING A WINDOWS SERVER 2008
ACTIVE DIRECTORY INFRASTRUCTURE AND
SERVICES – 5 DAYS
Students will learn how to design an Active Directory
Infrastructure in Windows Server 2008 and how to
design Active Directory forests, domain infrastructure,
sites and replication, administrative structures, group
policies, and Public Key Infrastructures. Students will
also learn how to design for security, high availability,
disaster recovery, and migrations. ILT OLL ML
ILT Instructor-Led Training
OLL OnLine LIVE - Virtual ILT
ML Mentored Learning
www.newhorizons.com
11
 Microsoft Technical Training
(6418) DEPLOYING WINDOWS SERVER 2008
3 DAYS
This course provides students with an understanding
of migrating and deploying Windows Server 2008
including installation, configuration, and upgrading.
Special emphasis is given to upgrading common server
configurations and using the Microsoft Deployment
Toolkit. ILT OLL ML
(6423) IMPLEMENTING AND MANAGING
WINDOWS SERVER 2008 CLUSTERING
3 DAYS
This course introduces Windows Server 2008 clustering
and provides students with the knowledge and skills to
implement, maintain, and troubleshoot clusters.
ILT OLL ML
(6419) CONFIGURING, MANAGING AND
MAINTAINING WINDOWS SERVER 2008
SERVERS – 5 DAYS
This course combines five days worth of instructor-
led training content from the Network Infrastructure
Technology Specialist, AD Technology Specialist, and IT
Professional Server Administrator courses of Windows
Server 2008 to provide students with the knowledge
and skills that are required to manage accounts and
resources, maintain server resources, monitor server
performance, and safeguard data in a Microsoft
Windows Server 2008 environment. ILT OLL
(6421) CONFIGURING AND TROUBLESHOOTING
A WINDOWS SERVER 2008 NETWORK
INFRASTRUCTURE – 5 DAYS
This course provides students with the knowledge
and skills to configure and troubleshoot a Windows
Sever 2008 network infrastructure. You will learn to
implement and configure secure network access and
implement fault tolerant storage technologies. Students
will gain an understanding of the network technologies
most commonly used with Windows Server 2008 and
IP-enabled networks. Students will also learn how to
secure servers and maintain update compliance.
ILT OLL ML
(6425) CONFIGURING AND TROUBLESHOOTING
WINDOWS SERVER 2008 ACTIVE DIRECTORY
DOMAIN SERVICES – 5 DAYS
This course provides to teach Active Directory
Technology Specialists with the knowledge and skills
to configure Active Directory Domain Services in a
distributed environment, implement Group Policies,
perform backup and restore, and monitor and
troubleshoot Active Directory related issues.
ILT OLL ML
(6426) CONFIGURING AND TROUBLESHOOTING
IDENTITY AND ACCESS SOLUTIONS WITH
WINDOWS SERVER 2008 ACTIVE DIRECTORY
3 DAYS
This course provides in-depth knowledge on
configuring and troubleshooting Identity and Access
(IDA) solutions with Windows Server 2008 Active
Directory. ILT OLL ML
(50255) MANAGING, MAINTAINING AND
SECURING YOUR NETWORKS THROUGH
GROUP POLICY – 4 DAYS
In this course, you will learn to control and manage
computer systems and domain users running Windows
Server 2003, Server 2008, XP, and Vista. You will learn
to create Group Policies, implement administrative and
security templates, and determine best practices when
deploying software packages. ILT OLL
12
(6417) UPDATING YOUR APPLICATIONS
INFRASTRUCTURE TECHNOLOGY SKILLS TO
WINDOWS SERVER 2008 – 3 DAYS
This course provides students with an understanding
of Applications Infrastructure technologies in
Windows Server 2008. This course is intended to
allow individuals who already have experience with
Applications Infrastructure technologies in Windows
2000 Server or Windows Server 2003 to upgrade their
skills to Windows Server 2008. ILT OLL ML
(6420) FUNDAMENTALS OF WINDOWS
SERVER 2008 NETWORK AND APPLICATIONS
INFRASTRUCTURE – 5 DAYS
This course introduces students to network and
applications infrastructure concepts and configurations
provided by Window Server 2008. Students will be
able to acquire a fundamental understanding in order
to pursue advanced topics available for certification
in the network and applications infrastructure areas.
IL OLL ML
(6422) IMPLEMENTING AND MANAGING
WINDOWS SERVER 2008 HYPER-V – 3 DAYS
This course provides students with the knowledge and
skills to manage and maintain Windows Server 2008
network infrastructure servers. IL OLL ML
(6432) MANAGING AND MAINTAINING
WINDOWS SERVER 2008 ACTIVE DIRECTORY
SERVERS (EXAM #70-646) – 2 DAYS
This course teaches students how to implement and
manage Windows Server 2008 Hyper-V. It also teaches
students how to manage Hyper-V with Solution Center
Virtual Machine Manager (VMM) and with PowerShell.
ILT OLL ML
WINDOWS SERVER 2003 / 2000
(2151) MICROSOFT WINDOWS 2000 NETWORK
AND OPERATING SYSTEM ESSENTIALS
3 DAYS
This course will provide individuals who are new
to Microsoft Windows 2000 with an overview of
networking concepts and how they are implemented in
Windows 2000. ILT OLL
(2273) MANAGING AND MAINTAINING A
MICROSOFT WINDOWS SERVER 2003
ENVIRONMENT – 5 DAYS
This workshop provides students with the knowledge
and skills to manage and maintain a MS Windows
Server 2003 networked environment. ILT OLL ML
(2274) MANAGING A MICROSOFT WINDOWS
SERVER 2003 ENVIRONMENT – 5 DAYS
This course provides students with the knowledge
and skills to manage accounts and resources in a MS
Windows Server 2003 environment and is intended
for Systems Administrators and Systems Engineers
responsible for managing accounts and resources.
ILT OLL ML
(2275) MAINTAINING A MICROSOFT WINDOWS
SERVER 2003 ENVIRONMENT – 3 DAYS
This course provides the knowledge and skills needed
to effectively maintain server resources, monitor server
performance, and safeguard data on a computer
running one of the operating systems in the Server
2003 family. ILT OLL ML
(2276) IMPLEMENTING A MICROSOFT
WINDOWS SERVER 2003 NETWORK
INFRASTRUCTURE: NETWORK HOSTS
2 DAYS
This course provides students with the skills and
knowledge necessary to configure a Windows-based
computer to operate in a Microsoft Windows Server
2003 networking infrastructure. ILT OLL ML
(2277) IMPLEMENTING, MANAGING AND
MAINTAINING A MICROSOFT WINDOWS
SERVER 2003 NETWORK INFRASTRUCTURE:
NETWORK SERVICES – 5 DAYS
This course provides students with the knowledge and
skills to implement, manage and maintain a Microsoft
Windows Server 2003 network infrastructure. Students
will learn about routing, Dynamic Host Configuration
Protocol (DHCP), Domain Name System (DNS),
Windows Internet Name Service (WINS), IP security,
and remote access connections. ILT OLL ML
(2278) PLANNING AND MAINTAINING A
MICROSOFT WINDOWS SERVER 2003
NETWORK INFRASTRUCTURE – 5 DAYS
This course enables students employed or seeking
a position as a Systems Engineer to enhance their
Microsoft Windows Server 2003 networking skills.
ILT OLL ML
(2279) PLANNING, IMPLEMENTING AND
MAINTAINING A MICROSOFT WINDOWS
SERVER 2003 ACTIVE DIRECTORY
INFRASTRUCTURE – 5 DAYS
This course is for students employed or seeking a
position as a Systems Engineer who want to enhance
their Windows Server 2003 Active Directory skills.
ILT OLL ML
EXCHANGE SERVER 2010
(10133) FIRST LOOK: WHAT’S NEW IN
MICROSOFT EXCHANGE SERVER 2010
1/2 DAY
This session introduces some of the design principles
that Microsoft used when designing the new Exchange
Server 2010 features. This session also introduces
the new Exchange Server 2010 client access and
compliance features. ILT OLL
(10134) FIRST LOOK LAB: WHAT’S NEW IN
MICROSOFT EXCHANGE SERVER 2010
1/2 DAY
This labs teaches students how to configure and
evaluate the new Exchange Server 2010 client access
and compliance features, and also steps them through
the configuration and testing of new message transport
and high availability features. This lab also provides a
high-level look at new administrative tools and features
in Exchange Server 2010. ILT OLL
(10135) CONFIGURING, MANAGING AND
TROUBLESHOOTING MICROSOFT EXCHANGE
2010 – 5 DAYS
This course will provide you with the knowledge and
skills to configure and manage an Exchange Server
2010 messaging environment. This course does not
require previous Exchange Server experience, but
does require that students have significant experience
in managing Windows Server and Active Directory
services or Active Directory Domain Services (AD DS).
ILT OLL
 Microsoft Software Assurance offers a broad range of value-added benefits in one program, combining the latest
software with tools and resources to help you deploy, manage, and migrate software. Software Assurance Train-
ing Vouchers (SATVs) are just one benefit and can be redeemed at New Horizons for Microsoft Official Curriculum
courses. Contact your Account Executive for more information.
(10233) DESIGNING AND DEPLOYING
MESSAGING SOLUTIONS WITH MICROSOFT
EXCHANGE 2010 – 5 DAYS
This course provides you with the knowledge and
skills to design and deploy messaging solutions with
Microsoft Exchange Server 2010. It describes how to
gather requirements, design and deploy the various
server roles in Exchange Server 2010. It explore
the various options for implementing messaging
security, policies, and compliance and examines the
high availability, disaster recovery options and how
to develop a troubleshooting plan. Finally, the course
describes how to plan the transition from earlier
versions of Exchange Server to Exchange Server 2010
and the integration of Exchange Server 2010 with other
messaging systems. ILT OLL
EXCHANGE SERVER 2007 / 2003
(2011) TROUBLESHOOTING MICROSOFT
EXCHANGE SERVER 2003 – 3 DAYS
This course provides students with the knowledge
and skills to identify and resolve common Microsoft
Exchange Server issues. ILT OLL
(2008) DESIGNING A MICROSOFT EXCHANGE
SERVER 2003 ORGANIZATION – 2 DAYS
This course provides students with the knowledge and
skills necessary to successfully design and plan an
Exchange Server 2003 organization in an enterprise
network, including a plan for upgrading from previous
versions of Exchange. ILT OLL ML
(2400) IMPLEMENTING AND MANAGING NEW
MICROSOFT EXCHANGE SERVER 2003
5 DAYS
This course teaches students how to update and
support a reliable, secure messaging infrastructure
used for creating, storing, and sharing information by
using Exchange Server 2003 in a medium-sized to
large-sized messaging environment. ILT OLL ML
(3938) UPDATING YOUR SKILLS FROM MS
EXCHANGE SERVER 2000 OR 2003 TO MS
EXCHANGE SERVER 2007 – 3 DAYS
This course offers Microsoft Exchange 2000 Server or
Microsoft Exchange Server 2003 administrators with
the skills they need to manage a Microsoft Exchange
Server 2007 infrastructure. ILT OLL ML
(5047) INTRODUCTION TO INSTALLING AND
MANAGING MS EXCHANGE SERVER 2007
3 DAYS
This course teaches students how to configure and
manage a messaging environment in accordance
with technical requirements, how to install Exchange
Server 2007 and manage routing, client access and the
backup and restore of databases. ILT OLL ML
(5049) MANAGING MESSAGING SECURITY
USING MS EXCHANGE SERVER 2007 – 1 DAY
This course provides messaging specialists with the
knowledge and skills to manage messaging security
and policies. ILT OLL ML
(5051) MONITORING AND TROUBLESHOOTING
MS EXCHANGE SERVER 2007 (EXAM #70-236)
2 DAYS
This course teaches messaging specialists to monitor
and troubleshoot an Exchange Server 2007 messaging
system. ILT OLL ML
(5050) RECOVERING MESSAGING SERVERS
AND DATABASES USING MS EXCHANGE
SERVER 2007 – 1 DAY
This course teaches messaging specialists to recover
Exchange mailboxes and servers in a variety of disaster
scenarios. ILT OLL ML
(5051) MONITORING AND TROUBLESHOOTING
MS EXCHANGE SERVER 2007 – 2 DAYS
This course teaches messaging specialists to monitor
and troubleshoot an Exchange Server 2007 messaging
system. ILT OLL ML
(5053) DESIGNING A MESSAGING
INFRASTRUCTURE USING MICROSOFT
EXCHANGE SERVER 2007 – 3 DAYS
This course provides students with the knowledge and
skills to design and secure a messaging infrastructure
using Microsoft Exchange Server 2007. ILT OLL ML
(5054) DESIGNING A HIGH AVAILABILITY
MESSAGING SOLUTION USING MICROSOFT
EXCHANGE SERVER 2007 – 2 DAYS
This course teaches messaging engineers to design
a high availability messaging solution using Microsoft
Exchange Server 2007. Students will create a high
availability design to meet service level agreement
requirements and learn strategies for gaining approval
for the design. ILT OLL ML
OFFICE 2010
New courses coming soon!
Visit www.newhorizons.com for information
about new courses and scheduled events.
OFFICE 2007 / 2003
(5058) DEPLOYING MICROSOFT OFFICE 2007
PROFESSIONAL PLUS – 2 DAYS
This course provides students with the knowledge
and skills that they need to effectively deploy Microsoft
Office 2007. Specifically students learn how to prepare
and plan for the Office 2007 deployment, how to build
and customize the Office 2007 installation, and how
to deploy Office 2007 throughout their environment.
Students also learn about the Office 2007 setup and
multilingual architecture. ILT OLL
(5927) MICROSOFT OFFICE PROJECT 2007,
MANAGING PROJECTS – 3 DAYS
This course provides students with the knowledge and
skills to initiate, plan, execute, monitor and control, and
close enterprise projects by using the Microsoft Office
Project Server 2007 enterprise tool. ILT OLL ML
(5928) MICROSOFT OFFICE PROJECT SERVER
2007, MANAGING PROJECTS – 3 DAYS
This course provides students with the knowledge and
skills to initiate, plan, execute, monitor and control, and
close enterprise projects by using the Microsoft Office
Project Server 2007 enterprise tool. ILT OLL ML
(5929) MICROSOFT OFFICE PROJECT SERVER
2007, MANAGING PROJECTS AND PROGRAMS
5 DAYS
This course provides students with the knowledge
and skills to use the Microsoft Office Project Server
2007 enterprise tool to initiate, plan, execute, monitor
and control, and close enterprise programs and to
customize the enterprise environment. ILT OLL
OFFICE COMMUNICATIONS SERVER
(5177) IMPLEMENTING AND MAINTAINING INSTANT
MESSAGING USING MS OFFICE COMMUNICATIONS
SERVER 2007 – 1 DAYS
This course teaches instant messaging functionalities
available in Microsoft Office Communications Server 2007,
the architecture in the Standard and Enterprise Editions, and
considerations involved in implementing them. ILT OLL ML
(5178) IMPLEMENTING AND MAINTAINING
AUDIO/VISUAL CONFERENCING AND
WEB CONFERENCING USING MS OFFICE
COMMUNICATIONS SERVER 2007 – 2 DAYS
This course provides students with the knowledge and
skills to plan, deploy, and manage audio/visual and Web
conferencing by using Microsoft Office Communications
Server 2007. ILT OLL
(5179) IMPLEMENTING AND MAINTAINING
TELEPHONY USING MICROSOFT OFFICE
COMMUNICATIONS SERVER 2007 – 2 DAYS
This course teaches students how to implement and
maintain an Office Communications Server 2007 telephony
solution. The course covers the topologies supported
by Office Communications Server 2007 for deploying a
telephony solution for an organization. ILT OLL
SHAREPOINT
(2014) CUSTOMIZING MICROSOFT OFFICE
SHAREPOINT PORTAL SERVER 2003
2 DAYS
This workshop provides students with the knowledge and
skills to customize Microsoft Office SharePoint Portal Server
2003. ILT OLL
(2554) ADMINISTERING MICROSOFT WINDOWS
SHAREPOINT SERVICES AND SHAREPOINT
PORTAL SERVER 2003 – 5 DAYS
This course provides students with the knowledge and skills
to deploy and manage a Microsoft Windows SharePoint
Services and a Microsoft SharePoint Portal Server 2003
infrastructure. Students will learn how to deploy and
manage a WSS and a Portal Server infrastructure as well as
guide end users in their use of the product. ILT OLL
ILT Instructor-Led Training
OLL OnLine LIVE - Virtual ILT
ML Mentored Learning
www.newhorizons.com
13
 Microsoft Technical Training
(5060) IMPLEMENTING MICROSOFT WINDOWS
SHAREPOINT SERVICES 3.0 – 2 DAYS
This course provides students with the knowledge
and skills to successfully implement MS Windows
SharePoint Services (WSS) in their organizations.
ILT OLL ML
(5061) IMPLEMENTING MICROSOFT OFFICE
SHAREPOINT SERVER 2007 – 3 DAYS
This course provides students with the knowledge
and skills required to implement MS Office SharePoint
Server 2007 successfully in their organization.
ILT OLL ML
(8036) DESIGNING COLLABORATIVE
APPLICATIONS WITH MICROSOFT SHAREPOINT
2003 – 2 DAYS
This course provides students with the knowledge and
skills to design and deploy Microsoft SharePoint Server
2003 products and technologies. ILT OLL
(50046) INTRODUCTION TO DEVELOPMENT
USING WINDOWS SHAREPOINT SERVICES 3.0
2 DAYS
Provides students with the knowledge of using
Windows SharePoint Services 3.0 to create reusable
and modular Web sites for use in intranet, extranet, or
Internet scenarios. ILT OLL
(50047) ADVANCED IT PRO COURSE FOR
MS OFFICE SHAREPOINT SERVER 2007 AND
WINDOWS SHAREPOINT SERVICES 3.0
5 DAYS
This course provides students with the knowledge
and skills to plan, deploy, and configure server farm
solutions with Microsoft Office SharePoint Server 2007
and Windows SharePoint Services 3.0. The course
focuses on key deployment and configuration tasks.
ILT OLL
(50049) ARCHITECTING WEB CONTENT NEW
MANAGEMENT SOLUTIONS WITH MICROSOFT
OFFICE SHAREPOINT SERVER 2007 – 2 DAYS
This course provides students with the knowledge
and skills to design and architect Web Content
Management (WCM) solutions based on Microsoft
Office SharePoint Server 2007. The course focuses on
architectural issues and decisions. ILT OLL
(50050) ARCHITECTING DOCUMENTS AND
RECORDS MANAGEMENT SOLUTIONS WITH MS
OFFICE SHAREPOINT SERVER 2007 – 2 DAYS
This course provides students with the knowledge and
skills to design and architect document and records
management solutions based on Microsoft Office
SharePoint Server 2007. ILT OLL
(50051) ARCHITECTING MICROSOFT OFFICE
SHAREPOINT SERVER 2007 PORTALS AND
COLLABORATION SOLUTIONS – 2 DAYS
This course provides students with the knowledge and
skills to design and architect portals and collaboration
solutions based on Microsoft Office SharePoint Server
2007. ILT OLL
14
(50064) ADVANCED SHAREPOINT 2007
DEVELOPMENT – 5 DAYS
This course provides students with the knowledge
and skills to become a top-notch Microsoft SharePoint
2007 Developer. From AJAX to Event Handlers and
Features, you will gain important insight into the internal
workings of SharePoint 2007. ILT OLL
(50146) PROGRAMMING MICROSOFT OFFICE
SHAREPOINT SERVER – 5 DAYS
This 5 day deep-dive will guide individuals through the
process of architecting and developing Microsoft Office
SharePoint applications and customizations with a
focus on MOSS fundamentals and features and how to
extend them. ILT OLL
(50149) SHAREPOINT 2007 OPERATIONS
(EXAM N/A) – 5 DAYS
This 5 day deep-dive will guide individuals through the
process of architecting and setting up SharePoint 2007
applications and customizations from an Operations
viewpoint. ILT OLL
(50149) SHAREPOINT 2007 OPERATIONS
5 DAYS
This 5 day deep-dive will guide individuals through the
process of architecting and setting up SharePoint 2007
applications and customizations from an Operations
viewpoint. ILT OLL
BIZTALK
(2933) DEVELOPING BUSINESS PROCESS AND
INTEGRATION SOLUTIONS USING MICROSOFT
BIZTALK SERVER 2006 – 5 DAYS
This course provides students with the knowledge and
skills to efficiently and effectively integrate systems,
employees, and trading partners through orchestration
in a highly flexible and highly automated manner.
ILT OLL
(2934) DEVELOPING AND MANAGING BUSINESS
PROCESS AND INTEGRATION SOLUTIONS
USING MICROSOFT BIZTALK SERVER 2006
2 DAYS
This course provides students with the knowledge
and skills required to install and configure a computer
running Microsoft BizTalk Server 2006. The course
also shows you how to deploy and manage BizTalk
applications in a production environment. ILT OLL
INTERNET INFORMATION SERVICES
(2576) IMPLEMENTING AND ADMINISTERING
MICROSOFT INTERNET INFORMATION
SERVICES 6.0 – 3 DAYS
This course provides students with the knowledge
and skills to implement and administer IIS 6.0. The
course focuses on the IIS 6.0 architectural features
that improve reliability, security, manageability and
performance. ILT OLL
(6427) CONFIGURING AND TROUBLESHOOTING
INTERNET INFORMATION SERVICES IN
WINDOWS SERVER 2008 – 3 DAYS
This course, the students will learn to install, configure,
maintain, and troubleshoot an Internet Information
Services (IIS) 7.0 Web Server in Windows Server 2008.
ILT OLL ML
MANAGEMENT INSTRUMENTATION
(2439) SCRIPTING USING MICROSOFT
WINDOWS MANAGEMENT INSTRUMENTATION
2 DAYS
This course will teach Microsoft Windows 2000
operating system administrators how to develop
Microsoft Visual Basic Script-based scripts that use
Windows Management Instrumentation (WMI) to
perform a number of common tasks in the Microsoft
Windows operating system environment. ILT OLL
(2596) MANAGING MICROSOFT SYSTEMS
MANAGEMENT SERVER 2003 – 5 DAYS
This course provides students with the knowledge
and skills to manage Microsoft Systems Management
Server (SMS). Students will learn how to configure
SMS components and how to manage the ongoing
operations of an SMS infrastructure. ILT OLL
(2597) PLANNING AND DEPLOYING MICROSOFT
SYSTEMS MANAGEMENT SERVER 2003
3 DAYS
This intensive course provides the knowledge and
skills necessary for SMS specialists to plan and deploy
Microsoft Systems Management Server 2003 into large
enterprise environments. ILT OLL ML
(6451) PLANNING, DEPLOYING AND
MANAGING MICROSOFT SYSTEMS CENTER
CONFIGURATION MANAGER 2007 – 5 DAYS
This course provides students with the knowledge
and skills to plan, deploy, and manage Configuration
Manager 2007. ILT OLL
(50028) MANAGING SYSTEM CENTER
OPERATIONS MANAGER 2007 – 5 DAYS
Provides the knowledge and skills to managing a Systems
Center Operations Manager 2007 management group and
is intended to develop the necessary skills to install and
manage Operations Manager 2007 management servers
and supporting roles.
SECURITY
(2810) FUNDAMENTALS OF NETWORK
SECURITY – 4 DAYS
This course provides students with the knowledge and
skills to begin supporting network security within an
organization. ILT OLL
(2830) DESIGNING SECURITY FOR MICROSOFT
NETWORKS – 3 DAYS
This course provides you with the skills to design
a secure network infrastructure. Topics include
assembling the design team, modeling threats, and
analyzing security risks in order to meet business
requirements for securing computers in a networked
environment. ILT OLL ML
(2821) DEPLOYING AND MANAGING A PUBLIC
KEY INFRASTRUCTURE – 4 DAYS
This course provides students with the knowledge
and skills to design, deploy, and manage a public key
infrastructure (PKI) to support applications that require
distributed security. Students get hands-on experience
implementing solutions to secure PKI-enabled
applications and services, such as Microsoft Internet
Explorer, Microsoft Exchange Server, Microsoft Internet
Information Server, Microsoft Outlook, and remote
access services. ILT OLL
(2731) DEPLOYING AND MANAGING
MICROSOFT IDENTITY INTEGRATION SERVER
4 DAYS
This course provides students with an understanding
of how Microsoft Identity Integration Server 2003 can
be used to synchronize identity data across multiple
sources according to business rules. ILT OLL
(50093) DEPLOYING AND ADMINISTERING
MICROSOFT FOREFRONT CLIENT SECURITY
3 DAYS
This course will provide students with critical
deployment and administration skills related to
Microsoft Forefront Client Security and was designed
for systems integrators, consultants, and deployment
partners. ILT OLL
SQL SERVER 2008
(2778) WRITING QUERIES USING MICROSOFT
SQL SERVER 2008 TRANSACT SQL
3 DAYS
This 3-day instructor led course provides students with
the technical skills required to write basic Transact SQL
queries for Microsoft SQL Server 2008. ILT OLL ML
(6158) UPDATING YOUR SQL SERVER 2005
SKILLS TO SQL SERVER 2008 – 3 DAYS
This course provides students with the knowledge and
skills to upgrade their SQL Server 2005 skills to SQL
Server 2008. ILT OLL
(6231) MAINTAINING A MICROSOFT SQL
SERVER 2008 DATABASE – 5 DAYS
This course provides students with the knowledge
and skills to maintain a Microsoft SQL Server 2008
database. The course focuses on teaching individuals
how to use SQL Server 2008 product features and
tools related to maintaining a database. ILT OLL ML
(6232) IMPLEMENTING A MICROSOFT SQL
SERVER 2008 DATABASE – 5 DAYS
This course provides students with the knowledge
and skills to implement a Microsoft SQL Server 2008
database. The course focuses on teaching individuals
how to use SQL Server 2008 product features and
tools related to implementing a database. ILT OLL ML
(6234) IMPLEMENTING AND MAINTAINING
MICROSOFT SQL SERVER 2008 ANALYSIS
SERVICES – 3 DAYS
This course discusses how to use the Analysis Services
development tools to create an Analysis Services
database and an OLAP cube, and how to use the
Analysis Services management and administrative tools
to manage an Analysis Services solution. ILT OLL ML
(6235) IMPLEMENTING AND MAINTAINING
MICROSOFT SQL SERVER 2008 INTEGRATION
SERVICES – 3 DAYS
This course teaches students how to implement an
Integration Services solution in an organization. The
course discusses how to develop, deploy, and manage
Integration Services packages. ILT OLL ML
(6236) IMPLEMENTING AND MAINTAINING
MICROSOFT SQL SERVER 2008 REPORTING
SERVICES – 3 DAYS
This course teaches students how to implement a
Reporting Services solution in an organization, including
how to use the Reporting Services development
tools to create reports and how to use the Reporting
Services management and administrative tools to
manage a Reporting Services solution. ILT OLL ML
(6317) UPGRADING YOUR SQL SERVER 2000
DBA SKILLS TO SQL SERVER 2008 – 5 DAYS
This course provides students with the knowledge and
skills to upgrade their SQL Server 2000 skills to SQL
Server 2008. ILT OLL
(50068) MICROSOFT SQL SERVER 2008 FOR
ORACLE DATABASE ADMINISTRATORS
4 DAYS
This course provides students with the knowledge
and skills to capitalize on their skills and experience
as an Oracle DBA to manage a Microsoft SQL Server
system. This workshop provides a quick start for the
Oracle DBA to map, compare and contrast the realm of
Oracle database management to SQL Server database
management. ILT OLL
(50238) INTRODUCTION TO SQL SERVER 2008
ADMINISTRATION – 5 DAYS
This course provides students with the knowledge
and skills to administer SQL Server 2008. The course
focuses on junior level support tasks, including
installation, upgrading, backups, restores, monitoring,
indexing, and auditing. ILT OLL
SQL SERVER 2005 / 2000
(2071) QUERYING MS SQL SERVER 2000 WITH
TRANSACT SQL – 2 DAYS
Provides students with the technical skills required to
write basic Transact-SQL queries for MS SQL Server
2000 and 2005. ILT OLL
(2072) ADMINISTERING A MICROSOFT SQL
SERVER 2000 DATABASE – 5 DAYS
This course provides students with the knowledge
and skills required to install, configure, administer, and
troubleshoot the client-server database management
system of MS SQL Server 2000. ILT OLL ML
(2073) PROGRAMMING A MICROSOFT SQL
SERVER 2000 DATABASE – 5 DAYS
Provides students with the technical skills required to
program a database solution by using MS SQL Server
2000. ILT OLL ML
(2074) DESIGNING AND IMPLEMENTING OLAP
SOLUTIONS USING MICROSOFT SQL SERVER
2000 – 5 DAYS
This course provides students with the knowledge
and skills necessary to design, implement, and deploy
OLAP solutions by using Microsoft SQL Server 2000
Analysis Services. ILT OLL
(2779) IMPLEMENTING A MICROSOFT SQL
SERVER 2005 DATABASE – 5 DAYS
This course focuses on teaching individuals how to use
SQL Server 2005 product features and tools related to
implementing a database. ILT OLL ML
(2780) MAINTAINING A MICROSOFT SQL
SERVER 2005 DATABASE – 5 DAYS
Provides students with product knowledge and skills
needed to maintain a Microsoft SQL Server 2005
database. ILT OLL ML
(2781) DESIGNING MICROSOFT SQL SERVER
2005 SERVER SIDE SOLUTIONS – 3 DAYS
This course provides students with the knowledge to
design server-side solutions for MS SQL Server 2005. It
focuses on teaching database developers who work in
enterprise environments. ILT OLL ML
(2782) DESIGNING MICROSOFT SQL SERVER
2005 DATABASES – 2 DAYS
This course provides students with the knowledge
to design databases for MS SQL Server 2005 using
business requirements to guide their decisions.
ILT OLL ML
(2783) DESIGNING THE DATA TIER FOR
MICROSOFT SQL SERVER 2005 – 1 DAY
This course provides students with the knowledge and
skills to design the data tier for MS SQL Server 2005.
ILT OLL ML
(2784) TUNING AND OPTIMIZING QUERIES USING
MICROSOFT SQL SERVER 2005 – 3 DAYS
This workshop provides database developers working in
enterprise environments using MS SQL Server 2005 the
knowledge and skills to evaluate and improve queries and
query response times. ILT OLL ML
(2786) DESIGNING A MICROSOFT SQL SERVER
2005 INFRASTRUCTURE – 2 DAYS
This course provides database administrators working in
enterprise environments with the knowledge needed to
design a MS SQL Server 2005 database infrastructure.
ILT OLL ML
(2787) DESIGNING SECURITY FOR MICROSOFT SQL
SERVER 2005 – 2 DAYS
This course provides database administrators working in
enterprise environments the ability to design security for
database systems using MS SQL Server 2005.
ILT OLL ML
(2788) DESIGNING HIGH AVAILABILITY DATABASE
SOLUTIONS USING MICROSOFT SQL SERVER 2005
3 DAYS
This course provides students with the knowledge needed
to design high availability database solutions using Microsoft
SQL Server 2005. ILT OLL ML
(2789) ADMINISTERING AND AUTOMATING
MICROSOFT SQL SERVER 2005 DATABASES AND
SERVERS – 1 DAY
This course provides students with the knowledge and skills
to administer and automate Microsoft SQL Server 2005
databases and servers. ILT OLL ML
(2790) TROUBLESHOOTING AND OPTIMIZING
DATABASE SERVERS USING MICROSOFT SQL
SERVER 2005 – 2 DAYS
This course provides database administrators working in
enterprise environments with the skills needed to determine
and troubleshoot performance issues using Microsoft SQL
Server 2005. ILT OLL ML
ILT Instructor-Led Training
OLL OnLine LIVE - Virtual ILT
ML Mentored Learning
www.newhorizons.com
15
 Microsoft Technical Training
(2791) IMPLEMENTING AND MAINTAINING
MICROSOFT SQL SERVER 2005 ANALYSIS
SERVICES – 3 DAYS
This course teaches students how to implement
an Analysis Services solution in an organization. It
also discusses how to use the Analysis Services
development tools to create an Analysis Service
database and an OLAP cube as well as how to use the
Analysis Services management and administrative tools
to manage an Analysis Services solution. ILT OLL
(2792) IMPLEMENTING AND MAINTAINING
MICROSOFT SQL SERVER 2005 INTEGRATION
SERVICES – 3 DAYS
This course teaches IT professionals and develoopers
how to implement data transfer or extract, transform,
and load (ETL) solutions by using Micrsooft SQL Server
2005 Integration Services. ILT OLL
(2793) IMPLEMENTING AND MAINTAINING
MICROSOFT SQL SERVER 2005 REPORTING
SERVICES – 3 DAYS
This course teaches IT professionals and develoopers
how to implement a Reporting Services solution in an
organization, including how to use the development
tools to create reports, and how to use the
management and administrative tools to manage a
Reporting Services solution. ILT OLL ML
(2794) DESIGNING A BUSINESS INTELLIGENCE
SOLUTION ARCHITECTURE FOR THE
ENTERPRISE USING MICROSOFT SQL SERVER
2005 – 2 DAYS
This course is intended for experienced Business
Intelligence (BI) professionals working in enterprise
environments. Students will learn design principles
and best practices that ensure successful planning,
implementation, and deployment of a BI architecture
and solution. ILT OLL
(2795) DESIGNING AN ETL SOLUTION
ARCHITECTURE USING MICROSOFT SQL
SERVER 2005 INTEGRATION SERVICES
2 DAYS
Students will learn how to plan an extract, transform
and load (ETL) solution, and specifically how to design
and implement a SQL Server Integration Services
(SSIS) based ETL solution. They will also learn how
to monitor, optimize, and deploy an SSIS solution.
ILT OLL
(2796) DESIGNING AN ANALYSIS SOLUTION
ARCHITECTURE USING MICROSOFT SQL
SERVER 2005 ANALYSIS SERVICES
3 DAYS
This course teaches business intelligence (BI)
professionals working in enterprise environments how
to design a multidimensional solution architecture that
supports their BI solution. Students will go through the
entire process-from capturing business and technical
requirements, to deploying a multidimensional solution,
to production. Students will also be taught to develop
custom functionality and optimize a multidimensional
solution. ILT OLL
(2797) DESIGNING A REPORTING SOLUTION
ARCHITECTURE USING MICROSOFT SQL
SERVER 2005 REPORTING SERVICES
2 DAYS
This course provides Business Intelligence (BI)
professionals working in enterprise environments with
the knowledge necessary to design a reporting solution
architecture that supports their BI solution. Students will
go through the entire process-from identifying report
data to promoting the reporting solution to production.
Students will scale a reporting solution. Students will
also be taught best practices for collaborating with
application developers to integrate applications and
reporting services. ILT OLL
16
DEVELOPER
VISUAL STUDIO 2010
New courses coming soon!
Visit www.newhorizons.com for information
about new courses and scheduled events.
VISUAL STUDIO 2008 / 2005
(2310) DEVELOPING WEB APPLICATIONS
USING MICROSOFT VISUAL STUDIO 2008
5 DAYS
This course will teach introductory-level Web
developers the fundamentals of Web application
development and best practices for Microsoft Web
development technologies, including ASP.NET 3.5,
ASP.NET AJAX Extensions, LINQ, and Silverlight. This
course focuses on using the Microsoft Visual Studio
2008 development environment and the Microsoft
.NET Framework 3.5 to create a Web application that
delivers dynamic content to a Web site. ILT OLL ML
(2541) CORE DATA ACCESS WITH MICROSOFT
VISUAL STUDIO 2005 – 3 DAYS
Provides students with the knowledge and skills
to develop data-access applications by using the
Microsoft.NET Framework and Microsoft Visual Studio
2005. ILT OLL ML
(2542) ADVANCED DATA ACCESS
DEVELOPMENT WITH VISUAL STUDIO 2005
2 DAYS
Students will learn the skills needed to use advanced
data access features and techniques in the MS.NET
Framework and MS Visual Studio 2005. ILT OLL ML
(2543) CORE WEB APPLICATION
TECHNOLOGIES WITH VISUAL STUDIO 2005
3 DAYS
This course provides students with the knowledge and
skills to develop MS (ASP.NET 2.0 Web applications
using Microsoft Visual Studio 2005. ILT OLL ML
(2544) ADVANCED WEB APPLICATION
TECHNOLOGY WITH VISUAL STUDIO 2005
2 DAYS
This course provides students with the skills to develop
MS ASP.NET 2.0 Web applications using MS Visual
Studio 2005. ILT OLL ML
(2546) CORE WINDOWS FORMS
TECHNOLOGIES WITH MICROSOFT VISUAL
STUDIO 2005 – 3 DAYS
Provides students with the knowledge and skills
to develop Microsoft Windows Forms applications
using Microsoft Visual Studio 2005. The workshop
focuses on user interfaces, program structure and
implementation details. ILT OLL ML
(2547) ADVANCED WINDOWS FORMS
TECHNOLOGIES WITH MICROSOFT VISUAL
STUDIO 2005 – 2 DAYS
This workshop provides students with the knowledge
and skills to develop advanced MS Windows Forms
applications using Microsoft Visual Studio 2005.
ILT OLL ML
(2548) CORE DISTRIBUTED APPLICATION
DEVELOPMENT WITH MICROSOFT VISUAL
STUDIO 2005 – 3 DAYS
Provides students with the knowledge and skills to
develop distributed applications by using the Microsoft.
NET Framework and Microsoft Visual Studio 2005.
ILT OLL ML
(2549) ADVANCED CORE DISTRIBUTED
APPLICATION DEVELOPMENT WITH
MICROSOFT VISUAL STUDIO 2005
2 DAYS
Provides students with the knowledge and skills to
develop advanced distributed applications using
Microsoft Visual Studio 2005. ILT OLL ML
(2562) GETTING STARTED WITH MICROSOFT
VISUAL STUDIO 2005 FOR MICROSOFT VISUAL
BASIC 6.0 DEVELOPERS – 2 DAYS
This course shows students how to develop
applications by using Microsoft Visual Studio 2005
and .NET Framework version 2.0. Focuses on the
comparison between performing a task in Visual Basic
6.0 and Visual Basic .NET, including code samples,
integrated development environment IDE issues,
deployment options, and language structures.
ILT OLL
(2956) CORE FOUNDATIONS OF MICROSOFT
.NET 2.0 DEVELOPMENT – 3 DAYS
This course provides students with the knowledge and
skills needed to create advanced .NET applications.
ILT OLL
(2957) ADVANCED FOUNDATIONS OF
MICROSOFT .NET 2.0 DEVELOPMENT
3 DAYS
This course provides students with the knowledge
and skills needed to create advanced Microsoft .NET
applications. ILT OLL
(4994) INTRODUCTION TO PROGRAMMING
MS.NET APPLICATIONS WITH MICROSOFT
VISUAL STUDIO 2005 – 5 DAYS
This course enables introductory-level developers
who want to become familiar with the Microsoft
.NET Framework or Visual Studio 2005 environment.
ILT OLL ML
(4995) PROGRAMMING WITH THE MICROSOFT
.NET FRAMEWORK USING MICROSOFT VISUAL
STUDIO 2005 – 5 DAYS
Enables developers who are migrating from a different
development language, an earlier version of Visual
Basic .NET or Visual C#, or who have completed
entry-level training and experience using Microsoft
Visual Studio 2005, to gain in-depth guidance on
programming the Microsoft .NET Framework versions
2.0 and 3.0 with Visual Studio 2005. ILT OLL ML
(6214) EFFECTIVE TEAM DEVELOPMENT USING
MICROSOFT VISUAL STUDIO TEAM SYSTEM
3 DAYS
This course provides students with the knowledge
and skills to manage source control management, a
configurable build process, tools that aid in test driven
development, and process workflow all integrated
directly into Visual Studio 2008. ILT OLL
 Microsoft Software Assurance offers a broad range of value-added benefits in one program, combining the latest
software with tools and resources to help you deploy, manage, and migrate software. Software Assurance Train-
ing Vouchers (SATVs) are just one benefit and can be redeemed at New Horizons for Microsoft Official Curriculum
courses. Contact your Account Executive for more information.

(6215) IMPLEMENTING AND ADMINISTERING
MICROSOFT VISUAL STUDIO 2008 TEAM
FOUNDATION SERVER – 2 DAYS
This course provides students with the knowledge and
skills to implement and administer Microsoft Visual
Studio 2008 Team Foundation Server. The course
focuses on installation and configuration details, team
projects, work items, version control, Team Build, and
reporting. ILT OLL
(6459) FIRST LOOK: VISUAL STUDIO 2008
1 DAY
This clinic introduces new development features in
Visual Studio 2008 used to create and consume
application services, build ASP.NET Web sites, create
desktop applications, design workflows, expose
services and enhance Microsoft Office applications.
ILT OLL
(6460) VISUAL STUDIO 2008: WINDOWS NEW
PRESENTATION FOUNDATION – 3 DAYS
This course provides students with the knowledge and
skills to build and configure a Windows Presentation
Foundation (WPF) solution. ILT OLL ML
(6461) VISUAL STUDIO 2008: WINDOWS
COMMUNICATION FOUNDATION – 3 DAYS
Provides students with the knowledge and skills
to build and configure a Windows Communication
Foundation (WCF) solution. ILT OLL ML
(6462) VISUAL STUDIO 2008: WINDOWS
WORKFLOW FOUNDATION – 2 DAYS
Provides students with the knowledge and skills to
build and configure a Windows Workflow Foundation
(WF) solution. ILT OLL ML
(6463) VISUAL STUDIO 2008: ASP.NET 3.5
2 DAYS
This course provides students with the knowledge
and skills to create a fully functional Web application
by using ASP.NET 3.5. This course is intended
for application developers who know how to
create applications in Visual Studio 2005 or 2008.
ILT OLL ML
(6464) VISUAL STUDIO 2008: ADO.NET 3.5
2 DAYS
This course provides students with the knowledge and
skills to access and modify data by using ADO.NET
3.5. This course is intended for application developers
who know how to create applications in Visual Studio
2005 or 2008. ILT OLL ML
.NET PROGRAMMING /
APPLICATION DEVELOPMENT
(2124) PROGRAMMING WITH C# – 5 DAYS
This course will provide students with the knowledge
and skills they need to develop C# applications for
the Microsoft .NET Platform. The course focuses
on C# program structure, language syntax, and
implementation details. ILT OLL
(2311) ADVANCED WEB APPLICATION
DEVELOPMENT USING MICROSOFT ASP.NET
5 DAYS
This course provides students with the knowledge and
skills that are needed to successfully design and implement
Web applications using Microsoft ASP. NET. This course is
intended for existing ASP.NET developers who are writing
solutions using Microsoft ASP. ILT OLL
(2349) PROGRAMMING WITH THE MICROSOFT
.NET FRAMEWORK (MICROSOFT VISUAL C# .NET)
5 DAYS
This course helps application developers understand
the Microsoft .NET Framework. In addition to offering an
overview of the .NET Framework and an introduction to
key concepts and terminology, the course provides a series
of labs, which introduce and explain .NET Framework
features that are used to code, debug, tune, and deploy
applications. ILT OLL
(2373) PROGRAMMING WITH MICROSOFT VISUAL
BASIC .NET – 5 DAYS
This course will provide Microsoft® Visual Basic®
developers with the knowledge and skills needed to
develop Microsoft .NET-based applications by using Visual
Basic .NET version 7.0. ILT OLL ML
(2389) PROGRAMMING WITH MICROSOFT ADO.
NET – 3 DAYS
This course will teach developers to build data centric
applications and Web services with Microsoft ADO. NET,
Microsoft SQL Server 2000, and the Microsoft .NET
Framework. ILT OLL ML

(2433) MICROSOFT VISUAL BASIC SCRIPTING

Stay On Top of Microsoft’s EDITION AND MICROSOFT WINDOWS SCRIPT

HOST ESSENTIALS – 3 DAYS
This course provides students with the knowledge and
skills to manage Windows networks by using the Windows

Latest Technologies Script Host (WSH) and the Microsoft Visual Basic, Scripting
Edition (VBScript) language. During the course, students
will work on real-world scripts that they can use to manage
computers running Windows Vista, Windows XP, and
Windows Server 2003 operating systems. Students will also
learn about Active Directory Service Interfaces (ADSI) and
Windows Management Instrumentation (WMI). ILT OLL

ILT Instructor-Led Training

With the launches of Windows 7, Office 2010, SharePoint 2010, Exchange
2010, and Windows Server 2008 R2, Microsoft has made substantial changes
OLL OnLine LIVE - Virtual ILT
to these flagship products. New Horizons can help you keep up with these
ever-changing technologies, ensuring your success in maintaining vital
ML Mentored Learning
business processes and assets.
As the world’s largest network of Microsoft Gold Certified Partners for
Learning Solutions and Microsoft Certified Partners for Learning Solutions
(CPLS), New Horizons conducts more Microsoft technical training and
certifications than any other company.
Go to www.newhorizons.com to find the latest Microsoft course and
certification offerings.
www.newhorizons.com

17
 Microsoft Technical Training

(2439) SCRIPTING USING MICROSOFT
WINDOWS MANAGEMENT INSTRUMENTATION
2 DAYS
This course will teach Microsoft Windows 2000
operating system administrators how to develop
Microsoft Visual Basic Script-based scripts that use the
resources of Windows Management Instrumentation
(WMI) and how to perform a number of common
tasks in the Microsoft Windows operating system
environment. ILT OLL
(2500) INTRODUCTION TO XML AND THE
MICROSOFT .NET PLATFORM – 2 DAYS
This course provides a technological overview of
the structure and programming techniques of XML.
ILT OLL
(2524) DEVELOPING XML WEB SERVICES
USING MICROSOFT ASP.NET – 3 DAYS
This course provides students with the knowledge
and skills that are required to develop XML Web
servicesbased solutions to solve common problems in
the distributed application domain. ILT OLL ML
(2557) BUILDING COM+ APPLICATIONS USING
MICROSOFT .NET ENTERPRISE SERVICES
5 DAYS
This course enables students to effectively build
scalable, distributed applications that use Microsoft
.NET Enterprise Services and the Microsoft .NET
Framework. ILT OLL ML
(2559) INTRODUCTION TO VISUAL BASIC .NET
PROGRAMMING WITH MICROSOFT .NET
5 DAYS
This course provides students with the knowledge
and skills needed to develop applications in Microsoft
Visual Basic .NET for the Microsoft .NET platform. The
course focuses on user interfaces, program structure,
language syntax, and implementation details. ILT OLL
(2555) DEVELOPING MICROSOFT .NET
APPLICATIONS FOR WINDOWS (VISUAL C#
.NET) – 5 DAYS
Provides students with the skills required to build
Microsoft Windows Forms applications by using the
Microsoft .NET Framework.This course is a part of the
Microsoft Visual C# .NET curriculum and is intended
to provide C# programmers with the skills required to
create Windows Forms applications by using the .NET
Framework. The course will cover the major topics for
Windows client application programming on the .NET
Framework. ILT OLL ML
(2565) DEVELOPING MICROSOFT .NET
APPLICATIONS FOR WINDOWS (VISUAL BASIC
.NET) – 5 DAYS
Provides students with the skills required to build
Microsoft Windows Forms applications by using the
Microsoft .NET Framework. Topics include Windows
Forms, GDI+, simple data access, interoperating
with unmanaged code, threading and asynchronous
programming issues, simple remoting, Web access,
XML Web services consumption, debugging, security,
and deployment issues for desktop applications.
ILT OLL ML
(2609) INTRODUCTION TO C# PROGRAMMING
WITH MICROSOFT .NET – 5 DAYS
This course enables developers to design and develop
object-oriented applications for the Web and Microsoft
Windows by using Microsoft Visual C# .NET and the
Microsoft Visual Studio .NET environment. ILT OLL
(2657) PROGRAMMING MICROSOFT ACCESS
2002 (EXAM N/A) – 3 DAYS
Teaches programming concepts and how to add simple
functionality to a Microsoft Access 2002 database by
using Microsoft Visual Basic for Applications. ILT OLL
(2663) PROGRAMMING WITH XML IN THE
MICROSOFT .NET FRAMEWORK – 3 DAYS
This course teaches developers how to program with
XML in the Microsoft® .NET Framework in order to
build Microsoft Windows® or Web-based integrated
applications that are easier to build, scalable, and
flexible. ILT OLL ML
(2667) INTRO TO PROGRAMMING – 3 DAYS
Students will learn the fundamental concepts and
terminology of software application development and
develop skills in designing and writing simple computer
programs. The course assumes no programming
background. ILT OLL ML
(2710) ANALYZING REQUIREMENTS AND
DEFINING MICROSOFT .NET SOLUTION
ARCHITECTURES – 5 DAYS
This course provides students with the knowledge
and skills needed to design Microsoft .NET connected
solutions to business problems. ILT OLL ML

Realize Greater Career Potential

Get Certified!
According to a study conducted by Applied Research Consultants, 90% of Microsoft Certified
Professionals (MCPs) said certification was extremely useful in their work. In another study, managers
and supervisors felt that their MCPs were significantly more competent than non-certified employees.
Valuable proof that certification means increased knowledge and enhanced credibility.

• The value of certification to employees - When you begin training, your objective will be to
gain a thorough understanding of specific skills in order to achieve Microsoft certification.
Through your education and training, you will have acquired specialized skills to advance in
your career.

• The value of certification to employers - Microsoft certifications held by potential and current
employees provide assurance that you are employing individuals who have received high-quality,
consistent training and have the ability and professionalism to handle real-world responsibilities

Go to www.newhorizons.com to find the latest Microsoft course and certification offerings.

18
Why New Horizons
Training?
Our Students Notice a Difference!

1. Over 98% of New Horizons clients would recommend New Horizons to

others.

2. Over 98% of the students surveyed are very satisfied with overall
instructor performance.
Return on investment
3. Over 70% of the new knowledge and skills learned atVisit
New ourHorizons
website atis
applied on the job within the first eight weeks. www.newhorizons.com
Click on the Instant Schedule link
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classadates
significant
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Enhance Efficiencies
5. New Horizons training yields a 4:1 benefit-to-cost ratio relative to the
predicted increase in performance (tied to a standardIf salary
you are interested in a course not
classification).
listed, please contact your Account
Executive.
6. Over 98% of our clients utilize the knowledge and skills gained through
New Horizons training in their job.
Improve Productivity
7. Over 59% of New Horizons students state that the training received was
critical to their job performance.

8. New Horizons students spend over 79% of their time on the

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Instructor-Led Training

new knowledge and skills gained through New Horizons training.

OLL OnLine LIVE - Virtual ILT

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Mentoredhad a
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*Results of a learning analytics process conducted by KnowledgeAdvisors Metrics that Matter from over 1.4 million evaluations collected.
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19
 Cisco CCNA Certification Training

CISCO CCNA CERTIFICATION: The Cisco® CCNA network associate certification validates the ability to install, configure, operate, and trouble-
shoot medium-size routed and switched networks, including implementation and verification of connections to remote sites in a WAN. This new curricu-
lum includes basic mitigation of security threats, introduction to wireless networking concepts and terminology, and performance-based skills. This new
curriculum also includes (but is not limited to) the use of these protocols: IP, Enhanced Interior Gateway Routing Protocol (EIGRP), Serial Line Interface
Protocol Frame Relay, Routing Information Protocol Version 2 (RIPv2),VLANs, Ethernet, access control lists (ACLs).

The four CCNA certification paths are:

• CCNA Network Associate Certification • CCNA - Security Certification
• CCNA - Voice Certification • CCNA - Wireless Certification

CISCO CCNA CERTIFICATION AND SPECIALIZATIONS:

ICND1 - INTERCONNECTING CISCO NETWORKING DEVICES PART 1

Course Summary:
This course focuses on providing the skills and knowledge necessary to install, operate, and troubleshoot a small branch office Enterprise network,
including configuring a switch, a router, and connecting to a WAN and implementing network security.
Certification:
CCENT upon completion of exam 640-822 ICND1
Pre-requisites:
None

ICND2 - INTERCONNECTING CISCO NETWORKING DEVICES PART 2

Course Summary:
This course focuses on skills and knowledge necessary to install, operate, and troubleshoot a small to medium-size branch office Enterprise network,
including configuring several switches and routers, connecting to a WAN and implementing network security.
Certification:
CCNA upon completion of exam 640-816 ICND2. Students can also achieve their CCNA certification through successful completion of single exam.
Pre-requisites:
ICND1

CCNAX - CISCO® INTERCONNECTING CISCO NETWORKING DEVICES: ACCELERATED

Course Summary
This course is an accelerated time format alternative to completion of ICND1 and ICND2 , focusing on skills and knowledge necessary to install,
operate, and troubleshoot a small to medium-size branch office Enterprise network, including configuring several switches and routers, connecting
to a WAN and implementing network security.
Certification
CCNA upon successful completion of single exam 640-802 CCNA
Pre-requisites
None

20
 Cisco CCNA Certification Training

CISCO CCNA SECURITY

IINS - IMPLMEMENTING CISCO IOS NETWORK SECURITY

Course Summary
Students will focus on comprehensive security policies and how they affect networks, and perform tasks to secure the office network using Cisco IOS
security features through web-based GUIs and the command-line interface on the Cisco routers and switches. Current holders of the CCNA certification
will also be able to earn their CCNA Security certification through attending this course and successful completion of exam 640-553 IINS.
Certification
CCNA Security upon completion of exam 640-553 IINS
Pre-requisites
This course is designed for students that have knowledge and skills equivalent to those learned in Interconnecting Cisco Networking Devices Part 1
(ICND1), Interconnecting Cisco Networking Devices Part 2 (ICND2), working knowledge of the Windows Operating System, and knowledge of Cisco
IOS networking and concepts.

CISCO CCNA VOICE

CVOICE - CISCO VOICE OVER IP V6.0

Course Summary:
Cisco Voice over IP (CVOICE) v6.0 provides an understanding of converged voice and data networks and also the challenges faced by the various net-
work technologies. The course also provides network administrators and network engineers with the knowledge and skills required to integrate gateways
and gatekeepers into an enterprise VoIP network. This course lays the foundation for gaining skills and significant understanding of packet telephony by
presenting the technologies that are common for both Enterprise and Service Provider students.
Certification:
CCNA Voice upon completion of exam 640-436 CVOICE 6.0
Pre-requisites:
• Working knowledge of fundamental terms and concepts of computer networking to include LANs, WANs, and IP switching and routing.
• Basic internetworking skills taught in Interconnecting Cisco Network Devices (ICND), or equivalent knowledge.
• Ability to configure and operate Cisco routers and switches and to enable VLANs and DHCP.
• Knowledge of traditional public switched telephone network (PSTN) operations and technologies.

IIUC - IMPLEMENTING CISCO IOS UNIFIED COMMUNICATIONS

Course Summary:
This 5-day course provides the student with Unified Communications concepts, component definition and high level designs. This is also the core
technology course in the certification path to achieve the CCNA Voice designation. Students will be able implement and configure small to medium sized
IP Telephony solutions. UC products covered during labs include the Cisco Unified Communications Manager Express / Cisco Unity Express and the
UC500 Smart Business Communications System.
Certification:
CCNA Voice upon completion of exam 640-436 CVOICE 6.0
Pre-requisites:
• Working knowledge of fundamental terms and concepts of computer networking to include LANs, WANs, and IP switching and routing.
• Basic internetworking skills taught in Interconnecting Cisco Network Devices (ICND), or equivalent knowledge.
• Ability to configure and operate Cisco routers and switches and to enable VLANs and DHCP.
• Knowledge of traditional public switched telephone network (PSTN) operations and technologies.

CISCO CCNA WIRELESS

IUWNE - IMPLEMENTING CISCO UNIFIED WIRELESS NETWORKING ESSENTIALS

Course Summary:
Students will receive information and practice activities to prepare them to help design, install, configure, monitor, and conduct basic troubleshooting
tasks for a Cisco wireless LAN (WLAN) in small and medium size business (SMB) and enterprise installation. The goal of the IUWNE v1.0 is to provide
students with information and practice activities to prepare them to help design, install, configure, monitor and conduct basic troubleshooting tasks of a
Cisco WLAN in SMB and Enterprise installations.
Certification:
CCNA Wireless upon completion of exam 640-721 IUWNE
Pre-requisites:
This course is designed for students that have knowledge and skills equivalent to those learned in Interconnecting Cisco Networking Devices (ICND)
Part 1 and Part 2. It is also recommended that students have a basic knowledge of Cisco Lifecycle Services, SONA, Wireless standards (EEE), Wireless
regulator environment (FCC, ETSI, and so on) and Wireless certification organization (Wi-Fi Alliance).

21
 Cisco Certification Training Paths

Set a Path to Success in IT Networking

Cisco Certifications help you launch and advance your IT Networking career. Choose a career path that meets your goals for
professional and financial rewards.

22
Cisco Certification Training Paths

23
 Cisco Technical Training
CISCO TRAINING
Individuals who get formal training on Cisco
technologies demonstrate higher productivity, make
fewer errors and possess more of the skills valued by
employers and customers than those who simply go
through on-the-job training. Whether you are an
experienced network professional or just starting a
career in technology, Cisco training and certifications
open up new IT networking career opportunities.
CISCO® INTERCONNECTING CISCO®
NETWORKING DEVICES PART 1 (ICND1)
5 DAYS
This course focuses on providing the skills and
knowledge necessary to install, operate, and
troubleshoot a small branch office Enterprise network,
including configuring a switch, a router, and connecting
to a WAN and implementing network security. ILT ML
CISCO® INTERCONNECTING CISCO®
NETWORKING DEVICES PART 2 (ICND2)
5 DAYS
This course focuses on skills and knowledge necessary
to install, operate, and troubleshoot a small to medium-
size branch office Enterprise network, including
configuring several switches and routers, connecting to
a WAN and implementing network security. ILT OLL ML
CISCO® INTERCONNECTING CISCO®
NETWORKING DEVICES ACCELERATED (CCNAX)
5 DAYS
This course focuses on skills and knowledge necessary
to install, operate, and troubleshoot a small to medium-
size branch office Enterprise network. This course is an
accelerated time format alternative to completion of
ICND1 and ICND2. ILT OLL
24
CISCO® IMPLEMENTING CISCO® IOS NETWORK
SECURITY (IINS) – 5 DAYS
Students will focus on comprehensive security policies
and how they affect networks, and perform tasks to
secure the office network using Cisco IOS security
features through web-based GUIs and the command-
line interface on the Cisco routers and switches.
ILT OLL
CISCO® VOICE OVER IP (CVOICE) – 5 DAYS
This course provides an understanding of converged
voice and data networks and the challenges faced by
the various network technologies. Students receive
knowledge and skills required to integrate gateways
and gatekeepers into an enterprise VoIP network.
ILT OLL
CISCO® IMPLEMENTING CISCO® IOS UNIFIED
COMMUNICATIONS (IIUC) – 5 DAYS
Students will be able implement and configure
small to medium sized IP Telephony solutions. UC
products covered during labs include the Cisco
Unified Communications Manager Express / Cisco
Unity Express and the UC500 Smart Business
Communications System. ILT OLL
CISCO® IMPLEMENTING CISCO® UNIFIED
WIRELESS NETWORKING ESSENTIALS (IUWNE)
5 DAYS
This course provides students with information
and practice activities to prepare them to help
design, install, configure, monitor and conduct basic
troubleshooting tasks of a Cisco WLAN in SMB and
Enterprise installations. ILT OLL
CISCO® DESIGNING FOR CISCO®
INTERNETWORK SOLUTIONS (DESIGN)
5 DAYS
This course will enable students to gather
internetworking requirements, identify solutions, and
design the network infrastructure and elements to
ensure the basic functionality of the proposed solutions.
ILT OLL
CISCO® IMPLEMENTING CISCO® IP ROUTING
(ROUTE) – 5 DAYS
This course is designed to provide professionals of
medium to large network sites with information on the
use of advanced routing in implementing scalability for
Cisco routers that are connected to LANs and WANs.
ILT OLL
CISCO® IMPLEMENTING CISCO® SWITCHED
NETWORKS (SWITCH) – 5 DAYS
This course is designed to help students prepare
to plan, configure, and verify the implementation of
complex enterprise switching solutions for campus
environments using the Cisco Enterprise Campus
Architecture. ILT OLL
CISCO® TROUBLESHOOTING AND MAINTAINING
CISCO® IP NETWORKS (TSHOOT) – 5 DAYS
The course will provide information about
troubleshooting and maintaining particular technologies,
as well as procedural and organizational aspects of the
troubleshooting and maintenance process.
ILT OLL ML
CISCO® DESIGNING CISCO® NETWORK
SERVICE ARCHITECTURE (ARCH) – 5 DAYS
Students will learn how to perform the conceptual,
intermediate, and detailed design of a network
infrastructure that supports desired network solutions
over intelligent network services to achieve effective
performance, scalability, and availability. ILT OLL ML
CISCO® SECURING NETWORKS WITH CISCO®
ROUTERS AND SWITCHES (SNRS) – 5 DAYS
This course is aimed at providing network specialists
with the knowledge and skills needed to secure Cisco
IOS router and switch-based networks. ILT OLL
 NEW HORIZONS HAS BEEN RECOGNIZED as the Cisco Learning Partner of the Year (U.S. and Canada) for our
performance and accomplishments as a Cisco channel partner. As a Cisco Learning Partner Associate,
New Horizons employs Certified Cisco Systems Instructors and delivers Cisco authorized and approved content,
including product-specific training, technology training and Cisco certification-preparation courses.
CLCs = Cisco Learning Credits are each worth $100 of Cisco Authorized Training. To redeem Cisco Learning Credits
at New Horizons, please contact your Account Executive.

CISCO® SECURING NETWORKS WITH ASA
FUNDAMENTALS (SNAF) – 5 DAYS
This task-oriented course teaches students the
knowledge and skills needed to configure, maintain,
and operate Cisco ASA 5500 Series Adaptive Security
Appliances. ILT OLL ML
CISCO® IMPLEMENTING CISCO® INTRUSION
PREVENTION SYSTEM (IPS) – 4 DAYS
The course covers important new IPS 6.0 features.
The IPS 6.0 course takes a taskoriented approach to
teaching the skills to deploy, configure, and administer
Cisco IPS sensors. ILT OLL ML
CISCO® SECURING NETWORKS WITH ASA
ADVANCED (SNAA) – 5 DAYS
This course takes a task-oriented approach to teaching
the skills to deploy, configure, and administer the Cisco
ASA using a fictional company’s deployment of an ASA
which is based on real world scenarios. ILT OLL ML
CISCO® IMPLEMENTING CISCO® NAC
APPLIANCE (CANAC) – 3 DAYS
The NAC Appliance (Cisco Clean Access) solution
allows administrators to authenticate, authorize,
interrogate and remediate users and their machines
enforcing policy based access control on the network.
ILT OLL
CISCO® IMPLEMENTING CISCO® SECURITY CISCO® IMPLEMENTING CISCO® QUALITY OF
MONITORING, ANALYSIS AND RESPONSE SERVICE (QOS) – 5 DAYS
SYSTEM (MARS) – 4 DAYS This course provides students with knowledge of IP QoS
The Cisco Security Monitoring Analysis and Response requirements, conceptual models using Differentiated
System (CS-MARS) is part of the Cisco Security Services (DiffServ), Integrated Services (IntServ) and Best
Management Suite which provides security monitoring Effort (over provisioning), and the implementation of IP QoS
for network security devices and host application made on Cisco IOS switches. ILT OLL
by Cisco or non-Cisco providers. ILT OLL
CISCO® TROUBLESHOOTING CISCO® UNIFIED
CISCO® IMPLEMENTING CISCO® UNIFIED COMMUNICATIONS SYSTEMS (TUC)
COMMUNICATIONS IP TELEPHONY PART 1 5 DAYS
(CIPT1) – 5 DAYS This course equips network professionals with the
Students will configure Cisco Unified Communications knowledge and skills required to troubleshoot Unified
Manager and switches, implement Media Gateway Communications Systems / solutions in Enterprise, Mid-
Control Protocol (MGCP) gateways; and build dial plans Market, and Commercial deployments. ILT OLL
to place on-net and off-net phone calls. ILT OLL
CISCO® IMPLEMENTING CISCO® UNIFIED
COMMUNICATIONS IP TELEPHONY PART 2
(CIPT2) – 5 DAYS
In this course, students will apply a dialplan for a
multisite environment, configure survivability for remote
sites during WAN failure and implement solutions
to reduce bandwidth requirements in the IP WAN.
ILT OLL

Upgrade Your Career

With Cisco Training

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OLL OnLine LIVE

The Cisco Certified Network Associate (CCNA) certification is the first-level
certification offered by Cisco that validates the foundational network knowledge
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The CCNA certification path is an excellent start for those who are pursuing a career
managing and implementing larger, multilayer switched networks. Whether you are
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25
 Technical Training
COMPTIA
A+ CERTIFICATION (2009 OBJECTIVES)
5 DAYS
In this course, students will install, upgrade, repair,
configure, optimize, troubleshoot, and perform
preventative maintenance on basic personal computer
hardware and operating systems. ILT OLL ML
NETWORK+ CERTIFICATION (FOURTH EDITION)
2009 OBJECTIVES – 5 DAYS
In this course students will identify and describe all
the major networking technologies, systems, and skill
in use in modern PC-based computer networks, and
learn information to prepare for the CompTIA Network+
(2009 Objectives) cert exam (N10-004). ILT OLL ML
CIW FOUNDATIONS
INTERNET BUSINESS FOUNDATIONS
(EXAM #1D0-510) – 2 DAYS
Students will be introduced to the fundamentals of the
Internet and its related technologies in the business
environment. ILT OLL
NETWORK TECHNOLOGY FOUNDATIONS
(EXAM #1D0-510) – 1 DAY
In this course, students will examine the fundamentals
of networking technologies, including TCP/IP, wireless
networking technologies, and troubleshooting
techniques. Students will also explore different network
components and protocols that enable users to share
information quickly and easily and will learn about
different models in the network architecture and the
ways to protect your data using network security.
ILT OLL
26
SITE DEVELOPMENT FOUNDATIONS
(EXAM #1D0-510) – 2 DAYS
Students will examine the fundamentals of website
development and create their own functional web
pages using markup languages such as HyperText
Markup Language (HTML), Extensible HyperText
Markup Language (XHTML), and Cascading
Style Sheets (CSS). Students will also examine
various e-commerce practices and advanced web
technologies. ILT OLL
CITRIX
(CNS-300-1I) ADVANCED ADMINISTRATION FOR
CITRIX NETSCALER 9.0 – 5 DAYS
This course provides NetScaler administrators with
the knowledge required to manage and configure
advanced features and components of NetScaler 9.0
Platinum Edition. ILT OLL ML
(CNS-200-1I) BASIC ADMINISTRATION FOR
CITRIX NETSCALER 9.0 – 5 DAYS
In this couse, students will gain an understanding of
NetScaler features such as load balancing, SSL offload,
classic and advanced expressions, rate limiting and
AppExpert templates. ILT OLL ML
(CMB-200-1I) IMPLEMENTING THE CITRIX
DESKTOP DELIVERY INFRASTRUCTURE
5 DAYS
This course is designed to help experienced IT
professionals update their Citrix skills, this program
offers the valuable training needed to properly design,
implement, and support multiple Citrix products.
ILT OLL ML
(CMB-200-2I) IMPLEMENTING THE CITRIX
DESKTOP DELIVERY INFRASTRUCTURE
5 DAYS
this training course provides learners with the skills
necessary to install, configure, and manage Citrix
XenServer 5.0, Citrix Provisioning Server 5.0 and Citrix
XenDesktop 3. ILT OLL ML
(CMB-201-1I) IMPLEMENTING CITRIX XENAPP
PLATINUM EDITION COMPONENTS – 5 DAYS
This course covers technologies that support the
XenApp Platinum offering, including EdgeSight 5.0,
Access Gateway 9.0 Enterprise Edition, Password
Manager 4.5 and Provisioning Server 5.0. ILT OLL ML
(CMB204-1I) IMPLEMENTING CITRIX XENAPP 5.0
FOR WINDOWS SERVER 2008 WITH ACCESS
GATEWAY ENTERPRISE EDITION – 4 DAYS
This course prepares learners to deploy and manage
XenServer Enterprise Edition 5.0 and XenCenter.
Through hands-on labs, learners will gain experience
in installing and configuring a virtualization server and
connecting to the server with XenCenter. ILT OLL ML
(CTX-1701AI) CITRIX APPLICATION FIREWALL
8.1: ADMINISTRATION – 4 DAYS
This course provides learners with the skills necessary
to monitor, maintain and troubleshoot network
environments running Citrix® Presentation Server™ 4.5
software. Learners are introduced to the tools used to
monitor the Presentation Server farm. ILT OLL ML
(CTX-1733AI) CITRIX NETSCALER 8.0:
ADMINISTRATION COMBINATION OFFERING
3 DAYS
This 3-day course covers Citrix NetScaler 8.0 basic
operations and administration, including deployment,
initial installation and configuration, high availability
configuration and administration. ILT OLL ML
(CTX-1264) BI CITRIX PRESENTATION SERVER
4.5 AND XENAPP 5.0 FOR WINDOWS SERVER
2003: SUPPORT – 3 DAYS
This course provides learners with the skills necessary
to monitor, maintain and troubleshoot network
environments running Citrix Presentation Server 4.5 and
Citrix XenApp 5.0 for Windows Server 2003 software.
ILT OLL ML
 NEW HORIZONS IS PROUD to offer IT professionals the most comprehensive learning experience. Through our
partnerships with industry leaders such as CompTIA, Novell, Citrix, EC-Council, Business Objects and EXIN, we
deliver training on the IT products and practices that drive business success.
(CTX-1259CI) CITRIX XENAPP 5 FOR WINDOWS
SERVER 2003: ADMINISTRATION – 5 DAYS
Students will install and use the various administrative
consoles to configure published resources, policies,
individual server and server farm settings, load
evaluators, isolation environments, printers, streaming
applications and more. ILT OLL ML
(CXA-300-1I) ADVANCED ADMINISTRATION
FOR CITRIX XENAPP 5.0 FOR WINDOWS
SERVER 2008 – 5 DAYS
Students are introduced to the tools used to
monitor the XenApp farm, record farm activity and
generate reports. In addition, students take the skills
needed to maintain data and server integrity and to
scale, optimize and troubleshoot the XenApp farm.
ILT OLL ML
(CXA-201-1L) IMPLEMENTING CITRIX XENAPP
5.0 FOR WINDOWS SERVER 2008 – 5 DAYS
This course provides the foundation necessary to
effectively deploy and administer Citrix XenApp and
its components, including Web Interface, Application
Streaming, Load Manager, Installation Manager, and
Secure Gateway. ILT OLL ML
(CXA-202-1I) IMPLEMENTING CITRIX XENAPP
5.0 FOR WINDOWS SERVER 2008 SKILLS
UPDATE – 3 DAYS
This course provides the foundation necessary to
effectively implement, deploy and administer Citrix
XenApp 5.0 and its components, including Web
Interface, application streaming and Secure Gateway.
ILT OLL ML
(CXD-200-1I) IMPLEMENTING CITRIX
XENDESKTOP 3 – 2 DAYS
In this Citrix XenDesktop 3 training course, students
will learn to install, configure and manage Citrix
XenDesktop 3. ILT OLL ML
(CXS-200-1I) IMPLEMENTING CITRIX
XENSERVER ENTERPRISE EDITION 5.0
2 DAYS
This course prepares learners to deploy and manage
XenServer Enterprise Edition 5.0 and XenCenter.
Through hands-on labs, learners will gain experience
in installing and configuring a virtualization server and
connecting to the server with XenCenter. ILT OLL ML
(CXA-100-1I) PROVIDING HELP DESK SUPPORT
FOR CITRIX XENAPP – 2 DAYS
Students will learn to identify whether more complex
issues are related to the XenApp product, the network
or directory services. Help desk professionals can
transfer cases to the appropriate person. ILT OLL ML
INFORMATION SECURITY
CERTIFICATION ACCREDITATION
PROFESSIONAL
This credential is an objective measure of the
knowledge, skills and abilities required for those
involved in the Certification and Accreditation process.
This applies to formalizing processes used to assess
risk and establish security requirements. ILT OLL ML
CERTIFIED ETHICAL HACKER (CEH) – 5 DAYS ITIL V3 INTERMEDIATE - SERVICE OPERATION
This class will immerse the student into an interactive 3 DAYS
environment where they will be shown how to scan, In this course students will test, and validate
test, hack and secure their own systems. Students knowledge on industry practices in service
then learn how intruders escalate privileges and what
management and strategy as documented in the ITIL
steps can be taken to secure a system. ILT OLL ML
Service Operation publication. ILT OLL ML
COMPUTER HACKING FORENSICS
INVESTIGATOR (CHFI) – 5 DAYS ITIL V3 INTERMEDIATE - SERVICE STRATEGY
This course will provide participants the necessary 3 DAYS
skills to identify an intruders footprints and to properly In this course students will test, and validate
gather the necessary evidence to prosecute in the knowledge on industry practices in service
court of law. ILT OLL ML management and strategy as documented in the ITIL
Service Strategy publication. ILT OLL ML
SECURITY+ CERTIFICATION (2008
OBJECTIVES) – 5 DAYS ITIL V3 INTERMEDIATE - SERVICE TRANSITION
In this course, students will build on your knowledge 3 DAYS
and professional experience with computer hardware, In this course students will test, and validate
operating systems, and networks as they acquire
knowledge on industry practices in service
the specific skills required to implement basic
management and strategy as documented in the ITIL
security services on any type of computer network
ILT OLL ML Service Transition publication. ILT OLL ML
THE OFFICIAL (ISC)2® CISSP® CBK® REVIEW
SEMINAR – 5 DAYS LINUX
This course provides a comprehensive discussion
of the ten core subject areas fundamental to the LINUX ADVANCED SYSTEM AND NETWORK
understanding of security for CIOs, managers, and ADMINISTRATION - LPI CERTIFICATION
engineers. This course covers the ten domains that are 5 DAYS
required knowledge for the CISSP® certification exam. In this course, students implement and manage web,
ILT OLL ML file, and security features, troubleshoot system and
network problems. The course includes skills needed
to provide advanced features and services to users of
ITIL
the Linux network. ILT
ITIL V3 FOUNDATION BRIDGE – 1 DAY
LINUX SYSTEM ADMINISTRATION - LPI
The ITIL v3 Foundation Bridging Course is a one-day,
instructor-led course introducing ITIL v3, focusing on CERTIFICATION – 5 DAYS
In this course, students with basic knowledge of
how it differs from ITIL v2. ILT OLL ML
computer hardware and system administration will
focus on Linux system administration and prepare to
ITIL V3 FOUNDATIONS – 3 DAYS
take the LPI 101 and 102 exams. Students will install,
This course, based on the ITIL best practice service
configure, and manage Linux systems. ILT
lifecycle approach, provides a practical understanding
of the key concepts, principles, processes and
functions that enables successful IT Service
Management (ITSM) provision. ILT OLL ML
ITIL V3 INTERMEDIATE - CONTINUAL SERVICE
IMPROVEMENT (CSI)– 3 DAYS
In this course students will test, and validate ILT Instructor-Led Training
knowledge on industry practices in service
management and strategy as documented in the
ITIL Continual Service Improvement publication. OLL OnLine LIVE - Virtual ILT
ILT OLL ML
ML Mentored Learning
ITIL V3 INTERMEDIATE - PLANNING,
PROTECTION AND OPTIMIZATION (PPO)
5 DAYS
In this course students will test, and validate
knowledge on industry practices in service
management and strategy as documented in the ITIL
Service Lifecycle core publications. ILT OLL ML
ITIL V3 INTERMEDIATE - SERVICE DESIGN
3 DAYS
In this course students will test, and validate www.newhorizons.com
knowledge on industry practices in service
management and strategy as documented in the ITIL
Service Design publication. ILT OLL ML
27
 Technical Training

LOTUS JAVA EE 5 WEB COMPONENT DEVELOPMENT JAVASCRIPT PROGRAMMING – 3 DAYS

LOTUS NOTES R5 DOMINO DESIGNER UPDATE
2 DAYS
Students will learn how to develop Domino Applications
in Lotus Notes R5. ILT
LOTUS NOTES R5 SYSTEMS ADMINISTRATION
FAST TRACK – 4 DAYS
Students will learn how to install and configure Domino
Servers and Workstations and learn how to effectively
administer Domino servers and users. ILT
JAVA
JAVA 5 ADVANCED PROGRAMMING
2 DAYS
In this course, students will examine and work with the
advanced and the additional features of Java. ILT
JAVA 5 ENTERPRISE CONNECTIVITY
2 DAYS
In this course, students will establish connectivity
among the various units of an enterprise using the Java
Enterprise Edition 5.0 technology. ILT
JAVA 5 ENTERPRISE JAVABEANS
3 DAYS
In this course, students develop distributed enterprise
applications using Enterprise JavaBeans 3.0 and
deploy them on a JBoss server. ILT
JAVA 5 SECURITY FUNDAMENTALS
2 DAYS
In this course, students will add security features to
applets and applications. ILT
JAVA EE 5 OBJECT ORIENTED ANALYSIS AND
DESIGN USING UML – 1 DAY
In this course, students will explore the elements of
the Unified Modeling Language (UML) and draw the 13
diagrams of the UML. ILT
5 DAYS
This course will help students build upon their
knowledge in Java and gain essential skills needed to
develop web components in an enterprise environment.
Additionally, the course offers a job-related approach to
the web application development process. ILT
JAVA PROGRAMMING – 5 DAYS
This course is intended to help prepare students for
the CIW-recognized Sun Certified Programmer for
Java certification. This course provides you with
the foundations of Java 2 Standard Edition (J2SE)
technology. ILT
JAVA PROGRAMMING FUNDAMENTALS
5 DAYS
Java Programming Fundamentals is a 30-hour
course designed to teach students how to write Java
applications and applets in Java 2. ILT
JAVASCRIPT ADVANCED PROGRAMMING
1 DAY
This course is for students who want to learn how
to use advanced JavaScript programming features
and techniques to enhance their use of JavaScript in
developing Web pages. ILT
JAVASCRIPT ADVANCED PROGRAMMING AND
AJAX – 2 DAYS
In this course, students will use the advanced
techniques in JavaScript programming and Ajax to
make your web pages highly functional. ILT
JAVASCRIPT FUNDAMENTALS – 2 DAYS
JavaScript Fundamentals is a 12-hour course that
teaches developers how to use the features of the
JavaScript language and design client-side, platform-
independent solutions. ILT
Students will create and execute advanced scripts
using JavaScript. ILT
NOVELL
New Horizons accepts Novell Training Vouchers.
(3064) GETTING STARTED WITH LINUX -
NOVELLS GUIDE TO COMPTIAS LINUX+
5 DAYS
In this course, students learn the basic Linux skills you
need to perform administrative tasks in SUSE Linux
Enterprise Server 10. The subject matter covered in this
course covers the objectives outlined by CompTIA for
its Linux+ exam. ILT OLL ML
(3067) NOVELL EDIRECTORY DESIGN AND
IMPLEMENTATION: EDIRECTORY 8.8
3 DAYS
In this course, students will learn how to design and
implement Novell® eDirectory™ trees and related
components in different types of organizations with
different types of network operating systems.
ILT OLL ML
3062) NOVELL ZENWORKS 7 DESKTOP
(MANAGEMENT ADMINISTRATION
3 DAYS
In this course, students learn the skills to install,
implement, and administer a GroupWise 7 messaging
and collaboration system for internal and external
communication. ILT OLL ML
3098 NOVELL ZENWORKS 10 CONFIGURATION
MANAGEMENT ADMINISTRATION – 5 DAYS
In this course students will be provided with knowledge
and skills that are needed to install, configure, and
perform basic administrative tasks with the product.
ILT OLL ML

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28
Private Group Classes
New Horizons offers private group classes that provide flexible, customizable training solutions to fit your
organization’s unique needs. Private training allows organizations to train an entire team or department with
one unified learning experience, ensuring that everyone obtains the same knowledge and skills. Courses can
be delivered “off the shelf”, slightly modified or completely customized to meet your organizations learning
initiatives. Private training can be delivered in any of our 300 training centers worldwide, on-site at your offices,
or at a location of your choice.

New Horizons private group classes provide:

• Customized solutions to fit your training objectives
ILT Instructor-Led Training
• Flexible scheduling to minimize downtime and maintain productivity
• Unified learning experience for all employees OLL OnLine LIVE - Virtual ILT

• Real-world, objective-specific skills to ensure your project's success

ML Mentored Learning
• Reduced training costs

Contact your Account Executive to learn more about our private group class options.

www.newhorizons.com

29
 PC Desktop Training

MC
AS THE MICROSOFT CERTIFIED APPLICATION SPECIALIST CERTIFICATION ) program allows information workers to
demonstrate they meet globally recognized performance and knowledge levels with popular Microsoft Office applications such as
Word, Excel, PowerPoint, Outlook, and Access, as well as the Microsoft Windows operating system. Individuals can earn
certification for one product or multiple products.

THE MICROSOFT OFFICE SPECIALIST CERTIFICATION PROGRAM allows information to demonstrate proficiency
and knowledge in Microsoft Office 2003, XP and 2000. The certificate is a valuable credential that is recognized worldwide as
proof that an individual has the desktop computing skills needed to work productively and efficiently. The Microsoft Office Specialist
program offers four levels of certification: Specialist, Expert, Master, and Master Instructor.

MC
ACCESS 2007 - LEVEL 1 – 2 DAYS AS
In the course, students create and modify new
databases and their various objects. They learn how
to maintain data consistency and integrity; improve
queries, forms, and reports; and also integrate
Access™ 2007 with other applications. (Second
Edition) ILT OLL ML
MC
ACCESS 2007 - LEVEL 2 – 2 DAYS AS
In this course, students will create complex Access
databases by structuring existing data, writing
advanced queries, working with macros, making
effective use of forms and reports, and also by
performing database maintenance. (Second Edition).
ILT OLL ML
MC
ACCESS 2007 - LEVEL 3 – 1 DAY AS
In this course, students will exchange data with other
applications, automate business processes by using
VBA code, and secure and share databases. (Second
Edition). ILT OLL ML
MC
ACCESS 2007 NEW FEATURES 1/2 DAY AS
In this course, students will be introduced to the new
features available in Microsoft® Office Access 2007.
ILT OLL ML
30
ACROBAT 9.0 - LEVEL 1 – 1 DAY
In this course, students will use Adobe® Acrobat®
9.0 to make the information more portable, accessible,
and useful to meet the needs of the target audience.
ILT OLL ML
ACROBAT 9.0 - LEVEL 2 – 1 DAY
In this course, students use Adobe® Acrobat® 9.0 Pro
to convert technical documents to PDF files, enhance
and control PDF content accessibility, customize PDF
documents for interactive use online, and prepare PDFs
for commercial printing. ILT OLL ML
ACT! 2009 - LEVEL 1 – 1 DAY
In this course, students will launch ACT! 2009 and
use it to create a new database, and add contacts.
Students will sort contacts, categorize contacts,
schedule activities, manage tasks and conflicts, and
work with recurring activities. ILT OLL ML
ACT! 2009 - LEVEL 2 – 1 DAY
In this course students will customize the ACT! 2009
environment, query and exchange data, work with
templates, administer ACT!, and use its Internet
features. ILT OLL ML
AFTER EFFECTS CS4 – 1 DAY
In this course students will use Adobe® After Effects®
to create 2D and 3D compositions. ILT OLL ML
APPLE SAFARI 4.0 - LEVEL 1 – 1 DAY
In this course, students will use the tabbed browsing
and snapback feature to browse the web and access
the information students desire. Apple Safari provides
students with a user-friendly interface and enhanced
security features. ILT OLL ML
COMPUTERS MADE EASY – 1 DAY
Students will learn basic computer concepts and
skills related to IBM and compatible computers.
Students will receive a thorough introduction to the
hardware components, practical DOS and Windows
techniques and become acquainted with applications.
ILT OLL ML
COMPUTERS MADE EASY-GROUP – 1 DAY
Students will learn basic computer concepts and skills
related to IBM and compatible computers. Students
will receive a thorough introduction to the hardware
components and will learn Windows 98 techniques and
become acquainted with applications. ILT OLL ML
 WANT TO IMPROVE COMMUNICATIONS, increase productivity, and streamline/automate processes—all of which
can impact the bottom line? New Horizons offers more than 400 desktop applications courses in areas such as word
processing, databases, graphics, desktop presentations, operating systems (and more!) that can help you meet your
business goals. Courses are offered at multiple skill levels (Level 1, Level 2, Level 3) with curriculum that provides
practical hands-on knowledge. Classes are available during the day or evening in multiple learning modalities –
including on-site at your company’s location of choice.

CRYSTAL REPORTS 2008 - LEVEL 1 – 2 DAYS
In this course, students will create a basic report
by connecting to a database and modifying its
presentation. ILT OLL ML
CRYSTAL REPORTS 2008 - LEVEL 2 – 2 DAYS
In this course, students create complex reports and
data sources using Crystal Reports’ tools. They will
also increase the speed and efficiency of their reports
by using SQL queries. ILT OLL ML
DREAMWEAVER CS4 - LEVEL 1 – 1 DAY
In this course, students design, build, and upload a
website using Dreamweaver. ILT OLL ML
DREAMWEAVER CS4 - LEVEL 1 (MACINTOSH)
1 DAY
In this course, students will design, build, and upload a
website using Dreamweaver. ILT OLL ML
DREAMWEAVER CS4 - LEVEL 2 – 1 DAY
In this course, students will develop professional-
looking web pages using the Adobe® Dreamweaver®
CS4 application. ILT OLL ML
DREAMWEAVER CS4 - LEVEL 2 (MACINTOSH)
1 DAY
In this course, students will develop professional-
looking web pages using the Adobe® Dreamweaver®
CS4 application. ILT OLL ML
DREAMWEAVER CS4 - LEVEL 3 – 1 DAY
In this course, students will create and manage
database-driven websites. ILT OLL ML
ECDL/ICDL - CONCEPTS OF INFORMATION
TECHNOLOGY (IT) – 1 DAY
This course will describe the basic concepts
associated with computers and information technology.
ILT OLL ML
ECDL/ICDL - DATABASE – 1 DAY
In this course, students work with Access 2003 tables,
create new forms and reports, and customize database
operations. ILT OLL ML
ECDL/ICDL - INFORMATION AND
COMMUNICATION – 1 DAY
ECDL/ICDL - USING THE COMPUTER AND
MANAGING FILES – 1 DAY
In this course, students will navigate through their core
computing environment, use its available tools to create
and manage files to hold information, safeguard it
against viruses, and use it to connect to and print data
from a printer. ILT OLL ML
ECDL/ICDL - WORD PROCESSING – 1 DAY
This course provides students with the techniques
required to produce basic business documents.
ILT OLL ML
MC
EXCEL 2007 - LEVEL 1 – 1 DAY AS
In this course, students create and edit basic
Microsoft® Office Excel® 2007 worksheets and
workbooks. (Second Edition). ILT OLL ML
MC
EXCEL 2007 - LEVEL 2 – 1 DAY AS
In this course, students use Excel® 2007 to streamline
and enhance spreadsheets with templates, charts,
graphics, and formulas. They will apply visual elements
and advanced formulas to a worksheet to display data
in various formats. (Second Edition). ILT OLL ML
MC
EXCEL 2007 - LEVEL 3 – 1 DAY AS
In this course, students will learn how to automate
common tasks, apply advanced analysis techniques
to more complex data sets, collaborate on worksheets
with others, and share Excel data with other
applications. (Second Edition). ILT OLL ML
MC
EXCEL 2007 - LEVEL 4 – 1 DAY AS
In this course, students will use the advanced
features of Microsoft® Office Excel® 2007 to attain
a high degree of proficiency as an Excel power user.
ILT OLL ML
MC
EXCEL 2007 - VBA – 1 DAY AS
In this course, students will apply the Visual Basic for
Applications (VBA) programming language to simplify
many of the tasks that you can perform using various
tools and functions in Excel 2007. ILT OLL ML
MC
EXCEL 2007 NEW FEATURES ȃ 1/2 DAY AS
In this course, students will work with the new and
enhanced features in Microsoft Office Excel 2007.
ILT OLL ML
EXCEL 2010 FROM EXCEL 2003 - NEW
MC
FEATURES (FIRST LOOK) – 1 DAY A S
In this course students will use the new and enhanced
features in Microsoft Office Excel 2010. ILT OLL ML
FIREWORKS CS4 - LEVEL 1 – 2 DAYS
In this course students will use Adobe® Fireworks®
CS4 to create vector graphics, edit bitmap graphics,
optimize images, create and assign rollover effects,
and create multiple pages for the web. ILT OLL ML
FIREWORKS CS4 (MACINTOSH) - LEVEL 1
2 DAYS
In this course, students will use Adobe Fireworks
CS4 to create vector graphics, edit bitmap graphics,
optimize images, create and assign rollover effects,
and create multiple pages for the web. ILT OLL ML
FLASH CS4 - LEVEL 1 (MACINTOSH)
2 DAYS
In this course, students will create and manipulate a
wide variety of objects ranging from simple graphic
designs to complex animation sequences using the
Adobe® Flash® CS4 application. ILT OLL ML
FLASH CS4 - LEVEL 1 – 2 DAYS
In this course, students will create and manipulate a
wide variety of objects ranging from simple graphic
designs to complex animation sequences using the
Adobe® Flash® CS4 application. ILT OLL ML
FLASH CS4 - LEVEL 2 – 2 DAYS
In this course, students will plan, design, and develop
complex Flash projects using the Adobe® Flash® CS4
application. ILT OLL ML
FLASH CS4 - LEVEL 2 (MACINTOSH) ȃ 2 DAYS
In this course students will plan, design, and develop
complex Flash projects using the Adobe® Flash® CS4
application. ILT OLL ML
ILT Instructor-Led Training
OLL OnLine LIVE - Virtual ILT

In this course, students will learn to use the

Internet and electronic mail to acquire information
and communicate with others around the world.
ILT OLL ML
ECDL/ICDL - PRESENTATION – 1 DAY
In this course, students will create effective basic
Microsoft Office PowerPoint 2003 presentations for
delivery in front of an audience. ILT OLL ML
ECDL/ICDL - SPREADSHEETS – 1 DAY
In this course, students will use Microsoft Office Excel
2003 to manage, edit, and print data. ILT OLL ML
EXCEL 2008 (MACINTOSH) - LEVEL 1 ML Mentored Learning
MC
1 DAY A S
In this course, students create and edit basic
Microsoft® Office Excel® 2008 worksheets and
workbooks. ILT OLL ML
EXCEL 2008 (MACINTOSH) - LEVEL 2
MC
1 DAY A S
In this course, students use Excel 2008 to streamline
and enhance spreadsheets with templates, charts,
graphics, and formulas. They will apply visual elements
www.newhorizons.com
and advanced formulas to a worksheet to display data
in various formats. (Second Edition). ILT OLL ML

31
 PC Desktop Application Training
FLASH CS4 - LEVEL 3 – 2 DAYS
In this course, students will build Flash applications
using advanced features of Flash CS4 and ActionScript
3.0. ILT OLL ML
HTML 4.01: WEB AUTHORING - LEVEL 1
1 DAY
Students will learn about how to create Web
documents using HTML 4.01. ILT OLL ML
HTML 4.01: WEB AUTHORING - LEVEL 2
1 DAY
This course is meant to provide you with the tools to
create your own HTML documents. The course files
are meant to provide the student with solutions that
are easy to grasp, and to a certain extent, represent
realistic applications. ILT OLL ML
HTML 4.01: WEB AUTHORING - LEVEL 3
1 DAY
This course is designed to introduce developers
to some of the lesser known or “advanced” HTML
techniques supported in the 6.0 generation of
browsers. ILT OLL ML
HTML 4.01: WEB AUTHORING (SECOND
EDITION) - LEVEL 1 – 1 DAY
This course is the first of three courses on the topic of
creating Web pages with Hypertext Markup Language
(HTML). This course presents the basics of this
foundational Web technology and enables you to create
your own functional pages. ILT OLL ML
HTML 4.01: WEB AUTHORING (SECOND
EDITION) - LEVEL 2 – 1 DAY
This is the second course in the HTML series. It will
build on the concepts you learned in HTML 4.01: Web
Authoring, Level 1 (Second Edition) and give you an
opportunity to apply your new skills. ILT OLL ML
HTML 4.01: WEB AUTHORING (SECOND
EDITION) - LEVEL 3 – 1 DAY
In this course, students will experience aspects of the
HTML language that will help them stand out among
other Web authors. ILT OLL ML
ILLUSTRATOR CS4 - LEVEL 1 – 1 DAY
In this course, students will use Adobe Illustrator CS4
by drawing and manipulating simple shapes to design a
layout for their product. ILT OLL ML
ILLUSTRATOR CS4 - LEVEL 1 (MACINTOSH)
1 DAY
Students in this course will use Adobe Illustrator CS4
by drawing and manipulating simple shapes to design
a layout for your product. Students will also use Adobe
Illustrator CS4 to create illustrations that include
graphics and text. ILT OLL ML
ILLUSTRATOR CS4 - LEVEL 2 – 1 DAY
In this course, students will create complex, robust
illustrations that go beyond those they could create
using the basic Illustrator tools. ILT OLL ML
ILLUSTRATOR CS4 - LEVEL 2 (MACINTOSH)
1 DAY
In this course students will create complex illustrations,
manage color across a range of devices, work with
graphs and variables, control how illustrations appear
on print and the web, and preview illustrations on
mobile devices. ILT OLL ML
32
INDESIGN CS4 - LEVEL 1 – 1 DAY LOTUS NOTES R5 - LEVEL 1 – 1 DAY
In this course, students will work with some of the tools Students will learn how to use the basic mail features in
and features to create eye-catching printed documents Notes 5.0. ILT OLL ML
using InDesign CS4. ILT OLL ML
LOTUS NOTES R5 - LEVEL 2 – 1 DAY
INDESIGN CS4 - LEVEL 1 (MACINTOSH) In this course you will learn how to use the basic
1 DAY database features in Notes 5.0. ILT OLL ML
In this course, students will utilize Adobe InDesign
CS4 to create and deliver attractive print documents. LOTUS NOTES R5 - LEVEL 3 – 1 DAY
ILT OLL ML
Students will learn about additional and advanced
features available in Notes 5.0. ILT OLL ML
INDESIGN CS4 - LEVEL 2 – 1 DAY
In this course, students will deploy the advanced LOTUS NOTES R5 - NEW FEATURES – 1 DAY
InDesign techniques to enhance the look and Students will learn about features new to Notes 5.0.
functionality of your documents. ILT OLL ML ILT OLL ML
INDESIGN CS4 - LEVEL 2 (MACINTOSH) MAKING GOOGLE WORK FOR YOU – 1 DAY
1 DAY
In this course, students will use products such as
In this course, students will use the advanced features
Google Chrome, Google Mail, Google Desktop,
of Adobe® InDesign® CS4 to create and design
iGoogle, and Google Maps. Students will use Google
content for the web and print. ILT OLL ML
gadgets and applications to communicate, collaborate,
obtain, and download information from the Internet.
INFOPATH 2003 CREATING FORMS - LEVEL 1 ILT OLL ML
2 DAYS
In this course, students will learn how to use InfoPath
to gather and share information by creating and
MICROSOFT EXPRESSION DESIGN - LEVEL 1
implementing XML-based forms. ILT OLL ML
1 DAY
In this course, students will learn to use Microsoft
Expression Design by drawing and manipulating simple
INFOPATH 2007 - CREATING INFOPATH FORMS
shapes to create logos. Students will also create
1 DAY
brochures, user interface elements, and animation
In this course, students will use InfoPath to streamline
graphics. ILT OLL ML
the process of gathering and sharing information.
ILT OLL ML
MICROSOFT EXPRESSION WEB 2007 - LEVEL 1
INTERNET EXPLORER 7.0 - LEVEL 1 – 1 DAY 1 DAY
In this course, students will create a website using
In this course, students will use the tabbed browsing
Microsoft Expression Web. ILT OLL ML
feature to browse the web and access the information
they desire. Internet Explorer 7 provides a user-friendly
interface and enhanced security features for a safe and
MICROSOFT EXPRESSION WEB 2007 - LEVEL 2
secure browsing experience. ILT OLL ML
1 DAY
In this course, students will create a fluid designed
website and add dynamic features to make it engaging
INTERNET EXPLORER 8.0 - LEVEL 1 – 1 DAY
to the users. ILT OLL ML
In this course, students will use the different features of
Internet Explorer 8 to browse the web, communicate
MICROSOFT SHAREPOINT DESIGNER 2007 -
with other users of the web, subscribe to newsgroups,
and configure security settings to ensure a safe and an
LEVEL 1 – 1 DAY
In this course, students will use Microsoft SharePoint
enriching browsing experience. ILT OLL ML
Designer 2007 to create and modify a SharePoint site.
ILT OLL ML
INTRODUCTION TO NETWORKS AND THE
INTERNET – 1 DAY
In this course, students will be introduced to the
MICROSOFT SHAREPOINT DESIGNER 2007 -
LEVEL 2 – 1 DAY
Internet and networks. ILT OLL ML
In this course, students will use SharePoint Designer to
extend and customize existing SharePoint sites.
INTRODUCTION TO THE WEB – 1 DAY ILT OLL ML
In this class, you will learn browsing, searching and
retrieving, electronic mail and news groups and power
use. ILT OLL ML
MICROSOFT SHAREPOINT SERVER 2007 -
INTRODUCTION – 1 DAY
In this course, students create and edit content in
JAVASCRIPT - ENHANCING WEB PAGES
a team site and also manage their own team site.
1 DAY ILT OLL ML
Students will learn how to add various JavaScript
enhancements to Web sites. ILT OLL ML
ONENOTE 2007 – 1 DAY
In this course, students will create, edit, organize,
KAZ (KEYBOARDING A-Z) – 1 DAY
and enhance notes and integrate them with other
In this course, students will learn to type faster and
applications using Microsoft® Office OneNote® 2007.
more accurately, with greater focus on words instead of
ILT OLL ML
the keyboard. ILT OLL ML
OPEN OFFICE BASE 3.1 – 1 DAY
In this course, students will create and modify new
databases and their various objects. ILT OLL ML
OPEN OFFICE CALC 3.1 – 1 DAY
In this course, students will use the features and tools
present in OpenOffice.org 3.1 Calc to manage data.
Students will also apply advanced analysis techniques
to more complex data sets. ILT OLL ML
OPEN OFFICE IMPRESS – 1 DAY
In this course, students work with OpenOffice .org
Impress v 2.3 to create electronic presentations.
ILT OLL ML
OPEN OFFICE WRITER 3.1 – 1 DAY
In this course, students will create, edit, and enhance
standard business documents using OpenOffice.org
Writer. ILT OLL ML
OS X V10.5 (MACINTOSH) – 1 DAY
In this course, students explore a number of interface
elements and applications that make Mac Leopard a
significant and user amiable OS. ILT OLL ML
MC
OUTLOOK 2007 - LEVEL 1 – 1 DAY AS
In this course, students learn how to compose and
send email, schedule appointments and meetings,
manage contact information and tasks, and use notes.
(Second Edition). ILT OLL ML
MC
OUTLOOK 2007 - LEVEL 2 – 1 DAY AS
In this course, students learn to customize their
environment, calendar, and email messages to meet
their specific requirements and wish to track, share,
assign, and locate various Outlook items. (Second
Edition. ILT OLL ML
OUTLOOK 2007 – LEVEL 3 – 1 DAY
This course builds on email and calendaring skills and
will provide the skills needed to communicate in real
time with other users, personalize mail, organize items,
share and link contacts, create forms, and work offline
and remotely. (Second Edition). ILT OLL ML
OUTLOOK 2007 - NEW FEATURES – 1 DAY
In this course, students will work with the advanced
features of Outlook 2007. ILT OLL ML
PHOTOSHOP CS4 - LEVEL 1 – 2 DAYS
In this course, students use various tools and features
of Photoshop CS4. They explore the interface,
customize it, and use tools for selecting parts of
images. They learn to use layers and to apply
layer effects and filters for creating special effects.
ILT OLL ML
PHOTOSHOP CS4 - LEVEL 1 (MACINTOSH)
2 DAYS
In this course, students will explore the Photoshop
CS4 interface, customize it, and use tools for selecting
parts of images. Students will learn to use layers and to
apply layer effects and filters for creating special effects.
ILT OLL ML
PHOTOSHOP CS4 - LEVEL 2 – 2 DAYS
In this course, students will work with the advanced
tools and features available in Photoshop CS4.
ILT OLL ML
PHOTOSHOP CS4 - LEVEL 2 (MACINTOSH) PREMIERE PRO CS4 - BASIC VIDEO EDITING
1 DAY 1 DAY
In this course, students will enhance your ability to In this course, students will use Adobe® Premiere®
create accurate masks and image effects, retouch Pro to create a video program that combines video,
images, work with video files, automate repetitive audio, and still images. ILT OLL ML
tasks, and integrate with other Adobe applications.
ILT OLL ML PROJECT 2007 - LEVEL 1 – 1 DAY
In this course, students create a project plan containing
PHOTOSHOP CS4 PHOTO PRINTING AND tasks, organize these tasks in a work breakdown
COLOR – 1 DAY structure containing task relationships, create and
In this course, students will learn to apply the correct assign resources, and finalize the project to implement
image and color correction techniques to obtain the the project plan. ILT OLL ML
desired output when printing images for commercial
purposes. Students will enhance the appearance PROJECT 2007 – LEVEL 2 – 1 DAY
of images so that the print output is consistent. In this course, students exchange project plan data
ILT OLL ML
with other applications, update project plans, create
visual reports, and reuse project plan information.
PHOTOSHOP CS4 PHOTO PRINTING AND ILT OLL ML
COLOR (MACINTOSH) – 1 DAY
In this course, students will use color management
PUBLISHER 2007 - LEVEL 1 – 1 DAY
techniques and color correct images to ensure optimal
In this course, students will look at how to create a
print output. ILT OLL ML
publication from scratch or use one of the hundreds of
business and personal designs available in Publisher.
PHOTOSHOP CS4 WEB PRODUCTION – 1 DAY
They will create, format, revise, and distribute
In this course, students will use Photoshop to create
publications. ILT OLL ML
and optimize images for the web, stage web page
components, arrange them aesthetically, and add
interactivity to them. ILT OLL ML
QUARKXPRESS 8.0 - LEVEL 1 – 1 DAY
In this course, students will use QuarkXPress 8 to
set up and lay out single-page and multiple-page
PHOTOSHOP CS4 WEB PRODUCTION
(MACINTOSH) – 1 DAY documents. ILT OLL ML
In this course students will set Photoshop’s unit
preferences and save files in different formats to see QUICKBOOKS 2010 - LEVEL 1 – 1 DAY
how well each one balances image quality with file size In this course, students will use the basic features
reduction. Students will then calibrate your system’s of QuickBooks to record and track your business
color display. ILT OLL ML transactions. ILT OLL ML
QUICKBOOKS 2010 - LEVEL 2 – 1 DAY
POWERPOINT 2007 - LEVEL 1 – 1 DAY
In this course, students will work with Microsoft® Office In this course, students will examine how to use the
PowerPoint® 2007 to create electronic presentations. advanced features in QuickBooks to create estimates,
convert estimates into invoices, process sales tax and
(Second Edition). ILT OLL ML
payroll, generate reports, review client data, and work
with other applications. ILT OLL ML
POWERPOINT 2007 - LEVEL 2 – 1 DAY
In this course, students enhance a presentation with
features that will transform it into a powerful means of
communication. They will customize the PowerPoint
interface to suit their requirements. (Second Edition).
ILT OLL ML
POWERPOINT 2007 NEW FEATURES
1/2 DAY
In this course, students will work with the new and
enhanced features available in Microsoft® Office
PowerPoint® 2007. ILT OLL ML
ILT Instructor-Led Training
POWERPOINT 2008 (MACINTOSH) - LEVEL 1 OLL OnLine LIVE - Virtual ILT
1 DAY
In this course, students will work with Microsoft Office
PowerPoint 2008 to create electronic presentations. ML Mentored Learning
ILT OLL ML
POWERPOINT 2008 (MACINTOSH) - LEVEL 2
1 DAY
In this course, students enhance a presentation with
features that will transform it into a powerful means of
communication. They will customize the PowerPoint
interface to suit their requirements. ILT OLL ML
www.newhorizons.com
33
 PC Desktop Application Training
SCANNING BASICS – 1 DAY
This course is an introduction to image scanning and
photography. ILT OLL ML
SECURITY AWARENESS CONCEPTS AND
PRACTICES – 1 DAY
This course provides an introduction to common
security threats and issues, as well as ways that
you can counteract them. Students will identify and
apply security techniques to common job activities.
ILT OLL ML
STRATA FUNDAMENTALS - IT TECHNOLOGY
4 DAYS
This course will provide students with the fundamental
skills and concepts required to maintain, support, and
work efficiently with personal computers. Students will
also identify security measures and implement green IT
practices. ILT OLL ML
STRATA FUNDAMENTALS - IT TECHNOLOGY
FOR SALES – 3 DAYS
In this course students will acquire the essential skills
and information needed to set up, configure, maintain,
troubleshoot, and perform preventative maintenance
of the hardware and software components of a basic
personal computer workstation. ILT OLL ML
VBA FOR EXCEL – 2 DAYS
Student will learn to create and run macros, use the VB
editor, learn the use of Interface Boxes, variables and
Conditional Routines. ILT OLL ML
VISIO PROFESSIONAL 2007 - LEVEL 1 – 1 DAY
In this course, students learn the essentials of Visio.
They design and manage basic diagrams, workflows,
and flowcharts. ILT OLL ML
VISIO PROFESSIONAL 2007 - LEVEL 2 – 1 DAY
In this course, students build upon the knowledge
gained that will enable them to work with many
advanced features, including the drawing tools, creating
and working with custom stencils and templates,
and sharing Visio drawings with other applications.
ILT OLL ML
WINDOWS 7 - LEVEL 1 – 1 DAY
Students will log on to Windows 7, explore its interface,
identify the different components in the interface,
customize the Windows 7 desktop, manage files and
folders, use the common tools and programs available
in Windows 7, and browse the Internet. ILT OLL ML
WINDOWS 7 - LEVEL 2 – 1 DAY
In this course, students will familiarize yourself with the
advanced customization techniques and work with
applications and programs in Windows® 7. In addition
to this, students will also work with Internet Explorer 8.
ILT OLL ML
WINDOWS 7 - TRANSITION FROM WINDOWS XP
1/2 DAY
In this course, students will use the new features in
Microsoft Windows 7 to streamline your workflow
efficiency and business productivity. ILT OLL ML
WINDOWS 7: INTRODUCTION TO PERSONAL
COMPUTERS – 1 DAY
In this course, students will become familiar with the
basic components of personal computers, log on to
Windows 7, explore the Windows 7 interface, manage
files and folders, use the common tools and programs
available, and customize the desktop. ILT OLL ML
34
WINDOWS SHAREPOINT SERVICES - LEVEL 1 WORD 2007 - LEVEL 2 – 1 DAY
BUILDING COLLABORATIVE SOLUTIONS WITH In this course, students create complex documents
TEAM WEB SITES – 2 DAYS in Microsoft® Office Word 2007 documents and build
In this course, students create a virtual team Web site personalized efficiency tools in Microsoft® Word 2007.
to enable information sharing between project team or (Second Edition). ILT OLL ML
department members. ILT OLL ML
WORD 2007 - LEVEL 3 – 1 DAY
WINDOWS SHAREPOINT SERVICES - LEVEL
In this course, students will learn how to use Word to
2 BUILDING EXTENDED COLLABORATIVE create, manage, revise, and distribute long documents,
SOLUTIONS – 2 DAYS
forms. (Second Edition). ILT OLL ML
In this course, student will learn how to create and use
workspaces, as well as learn how to administer and
support your entire Windows SharePoint Services Web-
WORD 2007 NEW FEATURES – 1/2 DAY
based solution. ILT OLL ML
In this course, students will be introduced to the new
and enhanced features available in Microsoft Office
Word 2007. ILT OLL ML
WINDOWS SHAREPOINT SERVICES 3.0 - LEVEL
1 - 2 DAYS
In this course, students will use, create and edit WORD 2008 (MACINTOSH) - LEVEL 1 – 1 DAY
Windows SharePoint Services 3.0 content and create In this course, students create, edit, and format
and manage a team site. ILT OLL ML standard documents in Microsoft Office Word 2008 for
Macintosh. ILT OLL ML
WINDOWS SHAREPOINT SERVICES 3.0 - LEVEL
2 - 2 DAYS WORD 2008 (MACINTOSH) - LEVEL 2 – 1 DAY
In this course, students will learn how manage team In this course, students will create complex documents
sites as a site owner and as a SharePoint Services in Microsoft Word 2008 by adding components such as
administrator. ILT OLL ML customized lists, tables, charts, and graphics. They will
also create personalized Microsoft Word 2008 efficiency
WINDOWS VISTA - LEVEL 1 – 1 DAY tools. ILT OLL ML
In this course, students will familiarize themselves with
the basics of personal computers, customize Windows WORD 2010 FROM WORD 2003 - NEW
Vista, and manage file and folders. They will also work
FEATURES (FIRST LOOK) – 1 DAY
with simple tools and browse the Internet. ILT OLL ML
In this course, student will learn basic concepts required
to produce basic business documents. They will
WINDOWS VISTA - LEVEL 2 – 1 DAY
In this course, students will familiarize themselves create, edit, and enhance standard business documents
with advanced customization techniques and work using Microsoft® Office Word 2007. (Second Edition).
ILT OLL ML
with applications and programs in Windows Vista.
ILT OLL ML
WINDOWS VISTA INTRODUCTION TO PERSONAL
COMPUTERS – 1 DAY
In this course, students will familiarize themselves with
the basics of personal computers, customize Windows
Vista, and manage files and folders. They will also work
with simple tools and browse the Internet. ILT OLL ML
WINDOWS VISTA NEW FEATURES ȃ 1 DAY
In this course, students will use the new features in
Enter to Win a
Microsoft Windows Vista to streamline their work and
maximize productivity. ILT OLL ML 5-day Technical
WINDOWS XP (NEW VERSION) - LEVEL 1
1 DAY Course Worth up
Students will learn the basic skills necessary to operate
and maintain a personal computer using Windows XP
Professional. ILT OLL ML to $2,500!
WINDOWS XP (NEW VERSION) - LEVEL 2
1 DAY
In this course, students will share files and resources Go to
with co-workers over a network. They will explore how
Windows XP takes advantage of the Internet and will http://bit.ly/baNU3p
learn how to customize and maintain their computers to
create an efficient workspace. ILT OLL ML
WORD 2007 - LEVEL 1 – 1 DAY
In this course, student will learn basic concepts required
to produce basic business documents. They will create,
edit, and enhance standard business documents using
Microsoft® Office Word 2007. (Second Edition)
ILT OLL ML
Discover your Creative Side
With Adobe Training

Whether you want to improve your skills, projects or resume, Adobe training and certification programs and
resources can help you achieve your goals. Our courses feature hands-on tasks and real-world scenarios—
in just a matter of days, you’ll be more productive and embracing new technology standards

Taking advantage of Adobe Creative Suite offerings, you will:

• Discover new tools and features to turn your ideas into amazing, print, web, video, interactive and
mobile pieces

• Expand your design skills across more media with easy export of rich interactive documents

• Design and develop engaging interactive websites

ILT Instructor-Led Training

OLL OnLine LIVE - Virtual ILT

ML Mentored Learning

www.newhorizons.com

35
 Business Skills Training

ADVANCED BUSINESS WRITING – 1 DAY

GET AHEAD WITH CURRENT BUSINESS SKILLS!
Today’s emerging business managers must have a complete and balanced skill-set to
be productive within their organization and competitive in the marketplace.
Build valuable business skills in classes like these:
BUSINESS WRITING: Poor writing skills can leave a bad impression of you and
your business. Learn how to use writing to effectively communicate information in the
proper formats for various written pieces, such as business letters, e-mail messages,
and memos.
TIME MANAGEMENT: Effectively manage your time by learning how to identify goals,
create daily plans and increase productivity by controlling interruptions.
MANAGERIAL LEADERSHIP: Develop the skills to effectively motivate, empower,
and lead people. Learn how to motivate employees during times of change and
resolve conflicts.
PROJECT TEAMS: Building a team or working with other departments can be a
source of conflict instead of success. Learn to build a project team that works
together, communicates effectively and is motivated for success.
Popular Course Combinations include:
In this course, student will learn how to choose the best
document to use and prepare to write the document to
help you achieve your business goals. ILT
ADVANCED COMMUNICATION SKILLS – 1 DAY
In this course, students will be shown how to apply
advanced verbal and written communication techniques
in the workplace. ILT
ADVANCED INTERPERSONAL COMMUNICATION
1 DAY
In this course, students will learn how to develop
effective communications skills that build positive
interactions with others. ILT
APPRAISING PERFORMANCE – 1 DAY
This course provides an overview of the basics of
conducting performance appraisals. It provides
guidelines and best practices for evaluating and
improving the work performance of employees, thereby
increasing quality and productivity. ILT
BUSINESS ETIQUETTE – 1 DAY
“Understand the concepts of business etiquette and
learn how to apply business etiquette rules in a wide
variety of typical business situations. ILT

• Advanced Interpersonal • Organizational Skills CHANGE MANAGEMENT – 1 DAY

Communication
• Financial Management
• Excel and Financial Management:
• Business Etiquette
• Sales Skills (Basic)
• Strategic Decision Making
• Project Management Fundamentals
• Effective Business Writing
• Outlook 2003 or 2007
(Levels 1, 2 & 3)
• Word 2003 or 2007 (Levels 1, 2 & 3)
• Business Accounting
In this course, students will learn how to understand the
fundamentals of managing and bringing about positive
change within a business environment. ILT
COACHING – 1 DAY
In this course, students will learn how to develop a
coaching style and strategy that motivates employees
effectively. ILT

• Excel 2003 or 2007 (Levels 1, 2 & 3)

36
 MASTER THE CRITICAL SKILLS that propel dynamic careers and grow successful businesses. Today’s emerging
business professionals must have a complete and balanced skill-set to be productive within their organizations and
competitive in the marketplace. New Horizons has the solution: Business Skills Training. You can choose from an
extensive list of seminar style courses that will give you the practical skills you’ll use every day to get ahead in busi-
ness.
*NOTE: The PDU (Professional Development Unit) is the measuring unit used by PMI to quantify approved learning and professional service
activities. For those students that are looking for PDUs, New Horizons Business Skills Training can be claimed for Continuing Certification
Requirements (CCR) with PMI as Category 4 training.

CONDUCTING MEETINGS – 1 DAY
In this course, students will learn how to effectively plan
and execute an effective meeting. ILT
CORRECTING PERFORMANCE PROBLEMS
1 DAY
In this course students learn how to counsel and
discipline employees who are poor performers or who
are displaying unacceptable behavior. Unacceptable
behavior generally falls into three categories:
attendance, performance, and conduct. ILT
EFFECTIVE CONTRACT NEGOTIATION FOR IT
MANAGERS – 1 DAY
In this course, students will perform IT contract
negotiations. ILT
EFFECTIVE FACILITATION SKILLS – 1 DAY
In this course, students will strategically plan work
sessions and create formal agendas, lead groups to
generate new ideas through brainstorming events, and
help people work through facilitated difficult sessions.
ILT
FUNDAMENTALS OF FINANCE FOR IT
MANAGERS – 1 DAY
Students will identify the fundamental concepts of
finance, the budgeting process, and how a budget is
prepared. Students will also identify project costs and
how to monitor and control them. Students will also
explore some financial statements. ILT
FUNDAMENTALS OF SELLING – 1 DAY
This course provides an overview of the basics of
selling with an emphasis on the different stages of the
sales cycle. ILT

CREATIVITY AND INNOVATION – 1 DAY
In this course, students learn how to effectively
organize creative teams within your organization and
meet the demands of thinking creatively. ILT
CROSS-CULTURAL BUSINESS
COMMUNICATION – 1 DAY
In this course, supervisors, managers, employees,
and team members will learn about communicating
successfully while conducting business with individuals
in other countries or other cultures. ILT
CUSTOMER RELATIONSHIP MANAGEMENT
1 DAY
Develop customer loyalty and incorporate an effective
and cost-efficient customer relationship program. ILT
CUSTOMER SERVICE VIA PHONE AND EMAIL
1 DAY
In this course, students practice skills and apply
principles for providing customer service remotely, via
telephone and the web. ILT
DEVELOPING AND PRESENTING
SUCCESSFUL TRAINING FOR NON-TRAINING
PROFESSIONALS – 1 DAY
In this course, students will learn how to develop and
present successful training. ILT
DEVELOPING YOURSELF AS A LEADER
1 DAY
This course will provide the methods to perform a
personal assessment so that new managers can
identify areas for improvement and apply strategies to
develop and grow their leadership capabilities. ILT
DIVERSITY – 1 DAY
In this course, students will learn how to understand
the impact of cultural differences in the workplace. ILT
EFFECTIVE BUSINESS WRITING – 1 DAY
This course offers effective strategies to sharpen
your writing skills by structuring your ideas logically,
exercising diplomacy in letters and reports, and
shaping your arguments. ILT
EFFECTIVE PRESENTATIONS – 1 DAY GETTING THE RESULTS WITHOUT THE
AUTHORITY – 1 DAY
In this course, students will learn how to develop
This course offers strategies to build relationships,
effective and persuasive presentations. ILT identify the key people you will need to help complete
your project, ask them for the assistance that you
EFFECTIVE TIME MANAGEMENT – 1 DAY need, and orchestrate the process of moving your
In this course, students will practice techniques that will project forward to completion. ILT
help them achieve more effective use of their time so
that they can direct their energy towards the activities GRAMMAR ESSENTIALS – 1 DAY
that will further their professional and personal goals. In this course, students will review the rules of
ILT grammar, identify common grammar errors, and refine
their business writing style. ILT
EMAIL ETIQUETTE – 1 DAY
GRAMMAR SKILLS – 1 DAY
In this course, students will learn about e-mail policies
In this course, students will learn how to improve your
and learn how to write professional e-mail memos that business writing skills by understanding grammar rules.
convey appropriate messages. ILT ILT
EMOTIONAL INTELLIGENCE FOR MANAGERS HIRING OUTSTANDING TEAMS – 1 DAY
1 DAY In this course, students assess the team needs, attract
In this course, students will assess their current candidates, interview them, select and hire the ideal
emotional intelligence capabilities, determine strengths, candidate, and integrate the employee into their team.
ILT
and identify areas for improvement. They will examine
how emotions affect behavior and how those behaviors
impact relationships with others. ILT
EMPLOYEE PERFORMANCE – 1 DAY
In this course, students learn to identify and manage
difficult employees, monitor their behavior, develop
clear and effective communications techniques, give
and receive feedback, identify workplace conflicts and
present resolutions. ILT
FRONTLINE LEADERSHIP – 1 DAY
In this course, students will learn how to build a
progressive environment in a learning organization ILT Instructor-Led Training
by building effective leadership skills that inspire
employees to innovate and create. ILT
OLL OnLine LIVE - Virtual ILT
FUNDAMENTALS OF COMMUNICATION
1 DAY ML Mentored Learning
This course provides an overview of the basic principles
of business communication. It provides guidelines and
best practices for effectively communicating in the
workplace. ILT
FUNDAMENTALS OF CUSTOMER SERVICE
1 DAY
This course provides guidelines and best practices for
providing excellent customer service that will enable
frontline associates and service staff in back-up and
support roles to build, maintain, and increase a loyal www.newhorizons.com
customer base. ILT

37
 Business Skills Training
INTERVIEWING SKILLS – 1 DAY
In this course, students will learn how to develop
effective skills to improve the interview process. ILT
INTRODUCTION TO EFFECTIVE
PRESENTATIONS – 1 DAY
In this course, students will learn active listening skills
to facilitate the exchange of ideas in meetings and
presentations. They will also organize your ideas to
create coherent and convincing oral presentations.
ILT
LEADING VIRTUAL TEAMS – 1 DAY
In this course students practice skills and apply
principles for leading virtual teams so your team can
achieve high-performance status. ILT
MANAGERIAL LEADERSHIP – 1 DAY
In this course, students will learn how to develop skills
to effectively motivate, empower, and lead people. ILT
MANAGING BUSINESS RISK – 1 DAY
Students will learn how to differentiate between
traditional and contemporary risk management, identify
the factors influencing a risk management model,
identify and assess the various types of risks, create
and implement a strategic risk management plan. ILT
MANAGING INFORMATION EFFECTIVELY
1 DAY
In this course, students will apply important principles
and skills to manage the information you have to do
your job. ILT
MANAGING MULTIGENERATIONAL TEAMS
1 DAY
In this course, students will recognize how generational
differences affect a team’s performance and conduct,
students will change problematic behavior, leverage
generational assets, and hire and retain members of a
specific generation to complement teams. ILT
MANAGING ORGANIZATIONAL GOALS
1 DAY
In this course, students will develop skills needed
to establish tactical goals for their team based on
organizational directives and general goals from their
manager and create and manage action plans to
achieve these goals. ILT
MANAGING OUTSOURCED PROJECTS AS AN IT
VENDOR – 1 DAY
In this course, students will examine the management
of outsourced projects as an IT vendor. ILT
MANAGING PERFORMANCE – 1 DAY
In this course, students will learn how to identify
performance management and understand the
importance of creating a performance management
plan. ILT
MANAGING PROJECT TEAMS – 1 DAY
In this course, students will determine how to manage
the team so that it remains effective. They will identify
ways of building a team, apply strategies for managing
a working team, and identify ways of effectively
decommissioning a team. ILT
MARKETING ESSENTIALS – 1 DAY
In this course, students will develop essential marketing
skills. They will learn strategic and tactical skills to use
to create, execute, and evaluate a marketing plan. ILT
38
MOTIVATING YOUR EMPLOYEES – 1 DAY PROJECT TEAMS – 1 DAY
This course will assist students in understanding and In this course, students will learn how to build and
implementing strategies that will help to motivate their manage a team to develop a successful project. ILT
work force. ILT
QUALITY MANAGEMENT – 1 DAY
MOTIVATION - IDENTIFYING, PLANNING, AND In this course, students will learn how to understand
IMPLEMENTING – 1 DAY the quality management process and identify ways to
In this course, students will discuss the foundations improve the quality of your organizations product and/
of motivation. They will examine motivating and or service. ILT
demotivating factors as well as negative thoughts.They
will also discuss motivation theories and the benefits of SALES MANAGEMENT – 1 DAY
motivation. ILT Learn how to be a successful sales manager, how to
select sales professionals, and how to build unity in a
MOVING FROM TECHNICAL PROFESSIONAL TO sales team. ILT
MANAGER – 1 DAY
Identify the functional requirements, roles, and skills of SALES SKILLS - BASIC – 1 DAY
an IT Manager; leadership qualities, team building skills, Learn advanced sales strategies to improve sales and
and identify the basic infrastructure for setting up an IT client relationships. ILT
system. ILT
SEXUAL HARASSMENT PREVENTION
NEGOTIATING – 1 DAY 1 DAY
In this course, students will learn how to develop skills In this course, students will learn how to prevent sexual
to effectively negotiate within a business setting. ILT harassment in the workplace and learn to respond
appropriately if you or one of your co-workers is being
NEGOTIATING SKILLS – 1 DAY harassed. ILT
In this course, students will perform the basic steps in a
business negotiation. ILT STRATEGIC DECISION MAKING – 1 DAY
Identify the key factors and steps of successful decision
ORGANIZATIONAL BEHAVIOR – 1 DAY making and improve negotiating strategy and decision
outcomes while avoiding pitfalls. ILT
Identify the fundamentals of organizational behavior and
develop a positive culture in an organization. ILT
TEAM PARTICIPATION – 1 DAY
ORGANIZATIONAL COMMUNICATION In this course, students will learn how to effectively
1 DAY organize and work within a team environment. ILT
In this course, students will learn how communication
flows within an organization and develop effective TIME MANAGEMENT – 1 DAY
communication skills in different environment contexts In this course, students will learn how to effectively
and situations. ILT manage their time by identifying goals, creating daily
plans, and recognizing obstacles. ILT
ORGANIZATIONAL LEARNING – 1 DAY
Learn the fundamental principles of organizational VIRTUAL TEAMS – 1 DAY
In this course, students will learn how to effectively
learning and understand the challenges and scope of
reach team goals and communicate in a virtual
successful knowledge transfer; select a knowledge
environment.
management (KM) system. ILT
ILT
ORGANIZATIONAL SKILLS – 1 DAY
In this course, students learn how to effectively manage
WOMEN IN LEADERSHIP – 1 DAY
Students will recognize leadership traits and compare
information and time to make the best use of the
your own leadership styles to those you have identified.
stream of information that flows through the work
Students will practice effective leadership skills and get
environment. ILT
around challenges that prevent female leaders from
advancing in their careers. ILT
POSITIVE WORK ENVIRONMENT – 1 DAY
In this course students will apply methods of
overcoming a negative work environment and creating
a positive work environment. ILT
PRACTICAL LEADERSHIP – 1 DAY
In this course, students will learn the practical skills they
need to be an effective leader in their organization. ILT
PROFESSIONAL SELLING OVER THE PHONE
1 DAY
Learning proper setup for a teleselling workplace,
develop customer communication skills, maximize tele-
call effectiveness, learn to develop prospect lists and
build relationships, and gain close-sale skills. ILT
Project Management Training
Employment Trends
• Out of 13 advertisements for project manager jobs posted on CIO.com and Dice.com, 8 ads either
require or prefer project management certification.

• All 8 ads are for mid- to senior-level IT project management positions that require anywhere from a
minimum of 5 to 11+ more years of experience.

• 5 of the 8 ads say project management certification is “highly desirable,” “an advantage,” “preferred,” or
“a plus.” The three ads that require certification all specify the Project Management Institute’s (PMI)
Project Management Professional (PMP) credential.

• More and more CIOs believe in the importance of project management certifications, according to
research from The Standish Group. The publisher of the CHAOS reports which track IT project success
and failure rates says that two-thirds of CIOs it surveyed regard a PMI certification as valuable. The
number of CIOs who require their project managers to be certified grew from 21% percent in 2005 to
31% percent by 2009.

Go to www.newhorizons.com to find the latest Project Management Courses!

ILT Instructor-Led Training

Classroom Rentals OLL OnLine LIVE - Virtual ILT

ML Mentored Learning

Wondering where to hold your employee training?

Reserve our classrooms for the day, week or year.

For more information about dates, times and locations

contact your Account Executive today!

www.newhorizons.com

39
 Project Management Training
SIX SIGMA
LEAN SIX SIGMA BLACK BELT (32.5 PDUs*)
5 DAYS
Lean Six Sigma training combines concepts and
methodologies from Lean Manufacturing and Six
Sigma. Concepts covered in the course include Lean
Six Sigma principles and terminology, teamwork
and project management principles, identifying and
eliminating waste, quality control problem solving
tools, process management, continuous improvement,
analysis and testing, mistake proofing and failure mode
analysis, strategic analysis, managing difficult people,
white papers, and creating project plans. ILT
LEAN SIX SIGMA GREEN BELT (19.5 PDUs*)
3 DAYS
Lean Six Sigma training combines concepts and
methodologies from Lean Manufacturing and Six
Sigma. Concepts covered in the course include
Lean Six Sigma principles and terminology, analytical
problem solving tools, mistake proofing, and charts and
graphs. ILT
PMI PMBOK-BASED COURSES
APPLYING PROJECT MANAGEMENT
METHODOLOGY AND EXAM PREP (35 PDUs*)
5 DAYS
This course introduces the participants to the principles
and processes of project management based on the
Project Management Institute’s (PMI’s) proven body of
knowledge (PMBOK 4th Edition). This course prepares
students for the Project Management Professional
(PMP) or Certified Associate in Project Management
(CAPM) exam. ILT OLL
40
PROJECT COMMUNICATIONS MANAGEMENT
(13 PDUs*) – 2 DAYS
Learn how to improve the efficiency and effectiveness
of all project-related communications, from initial
planning through closure. Participants will apply all
course principles to a work-related case study taken
directly from their work environment. ILT
PROJECT HUMAN RESOURCE MANAGEMENT
(13 PDUs*) – 2 DAYS
Students will learn how to develop a human resource
plan, acquire optimal team members, develop and
motivate team members, and manage team members
to accomplish project goals. ILT
PROJECT RISK MANAGEMENT (13 PDUs*)
2 DAYS
Enables students to enhance their knowledge through
thorough investigation of risk methodologies. ILT OLL
PROJECT SCOPE AND TIME MANAGEMENT
(13 PDUs*) – 2 DAYS
Students will learn tools and techniques to help them
determine and deliver products, services, and results
that meet requirements, expectations, and deadlines.
ILT OLL
UPDATING YOUR SKILLS: PMBOK THIRD TO
FOURTH EDITION (6.5 PDUs*) – 1 DAY
This course enables participants to compare and
contrast PMI’s Guide to Project Management Body
of Knowledge (PMBOK) 3rd Edition and 4th Edition,
focusing on new and modified processes in the
PMBOK, 4th Edition. This course is very specialized
and is designed for individuals who are familiar with the
PMBOK, 3rd Edition. ILT OLL
PROJECT MANAGEMENT FOR SENIOR
MANAGERS (6.5 PDUs*) – 1 DAY
Senior managers, department managers, and
other key stakeholders will learn the principles and
processes of project management. Based on the
Project Management Institute’s (PMI’s) proven body of
knowledge, the course introduces students to common
terms, concepts, tools, techniques, documents, and
processes. ILT
BUSINESS SKILLS
ADVANCED INTERPERSONAL
COMMUNICATION (6.5 PDUs*) – 1 DAY
Learn to develop effective communication skills
that build positive interactions with others through
understanding communication styles and relationship
building. ILT
CHANGE MANAGEMENT (6.5 PDUs*)
1 DAY
Learn the processes of change, obstacles of change
and managing change. ILT
GETTING THE RESULTS WITHOUT THE
AUTHORITY (6.5 PDUs*) – 1 DAY
Learn strategies to build relationships, identify the key
people you will need to help complete your project,
ask them for the assistance that you need, and
orchestrate the process of moving your project forward
to completion. ILT
NEGOTIATING (6.5 PDUs*) – 1 DAY
In this course, students will learn how to develop skills
to effectively negotiate within a business setting. ILT
ORGANIZATIONAL SKILLS (6.5 PDUs*) – 1 DAY
Learn how to effectively manage information and time
to make the best use of the stream of information that
flows through the work environment. ILT
 PROJECT MANAGEMENT TRAINING is an integral focus area at New Horizons. We have numerous Project
Management Professionals (PMPs) on staff to deliver training and continuously review our course content to ensure
we offer our students the most current project management methodologies and best practices. From entry level to
expert, New Horizons project management training benefits every project manager
in every industry.
*The PDU (Professional Development Unit) is the measuring unit used by PMI to quantify approved learning and professional service activities.
Typically, one PDU is earned for every one hour spent in a planned, structured learning experience or activity. Fractions of PDUs may be reported
in 0.25 increments following one full hour.
PROJECT+ (19.5 PDUs*; EXAM #PK0-002)
3 DAYS
Understand the challenges of managing IT projects and
get a road map to success. ILT OLL
PROJECT MANAGEMENT SKILLS FOR
NON-PROJECT MANAGERS (6.5 PDUs*)
1 DAY
Learn how to strategically plan a project so you can
achieve the desired results on time and on budget.
Identify project requirements and resources, monitor
the project’s progress, and mitigate related obstacles
so you can lead a team in bringing the project to a
successful completion. ILT
PROJECT MANAGEMENT FUNDAMENTALS
(6.5 PDUs*) – 1 DAY
Examines the phases of the Project Management life
cycle and Project Manager’s role in each phase. ILT
PROJECT TEAMS (6.5 PDUs*) – 1 DAY
Learn the fundamentals of Project Teams including how
to participate, communicate and build a Project Team.
ILT
QUALITY MANAGEMENT (6.5 PDUs*) – 1 DAY
Understand the quality management process and
identify ways to improve the quality of your
organization’s product and/or service. ILT
TEAM PARTICIPATION (6.5 PDUs*) – 1 DAY
Learn how to effectively organize and work within a
team environment. ILT
VIRTUAL TEAMS (6.5 PDUs*) – 1 DAY
Learn how to effectively reach team goals and
communicate in a virtual environment. ILT
PROJECT MANAGEMENT
CERTIFIED ASSOCIATE IN PROJECT
MANAGEMENT (CAPM®) - FOURTH EDITION
3 DAYS
In this course students will apply the generally
recognized practices of project management
acknowledged by the Project Management Institute
(PMI®) to manage projects successfully. ILT OLL ML
INTRODUCTION TO AGILE PROJECT
MANAGEMENT – 1 DAY
In this course, students become familiar with the
concepts of traditional project management and
may have used the concepts to manage multiple
projects. Students will use Agile project management.
ILT OLL ML
INTRODUCTION TO PROJECT PORTFOLIO
MANAGEMENT – 1 DAY
In this course, students become familiar with the basic
concepts of Project Portfolio Management (PPM).
ILT OLL ML
PROJECT MANAGEMENT FUNDAMENTALS PROJECT 2007 – LEVEL 2 (6.5 PDUs*)
1 DAY 1 DAY
In this course, students will identify effective project Exchange project plan data with other applications,
management practices and their related processes. update project plans, create visual reports, and reuse
They will examine the elements of sound project project plan information. ILT
management and apply the generally recognized
practices to successfully manage projects. PROJECT 2007 PROFESSIONAL (6.5 PDUs*)
ILT OLL ML
1 DAY
Use Project Professional 2007 to create, coordinate,
PROJECT MANAGEMENT PROFESSIONAL and communicate project information in a consistent &
(PMP®) CERTIFICATION: FOURTH EDITION - efficient manner within the framework of an Enterprise
COMPREHENSIVE – 5 DAYS Project Management (EPM) environment. ILT
In this course, students will apply the generally
recognized practices of project management PROJECT 2007 WEB ACCESS (6.5 PDUs*)
acknowledged by the Project Management Institute 1 DAY
(PMI®) to successfully manage projects. ILT OLL ML Students will use Project 2007 to access project
information located on a server, as well as to report
PROJECT+ CERTIFICATION - A COMPTIA progress on assigned project tasks. ILT
CERTIFICATION (2009 OBJECTIVES)
5 DAYS
This course delves into the unique challenges of
managing IT projects, and offers a roadmap to success.
It was specifically designed to address the skills
inventory and performance outcomes that you need to
be successful in todays volatile IT market. ILT OLL ML
MICROSOFT PROJECT
PROJECT 2003 – LEVEL 1 (6.5 PDUs*)
1 DAY
Students will learn the critical skills necessary to create
and modify a project plan file that contains tasks,
resources, and resource assignments. ILT
PROJECT 2003 – LEVEL 2 (6.5 PDUS*)
1 DAY
Students will work with a project plan once it has
entered the project implementation phase. ILT
PROJECT 2003 PROFESSIONAL (6.5 PDUs*)
1 DAY
Use Project Professional 2003 to create, coordinate,
and communicate project information in a consistent
and efficient manner within the framework of an
Enterprise Project Management environment. ILT
ILT Instructor-Led Training
PROJECT 2003 WEB ACCESS (6.5 PDUs*)
1 DAY
OLL OnLine LIVE - Virtual ILT
This course is designed for individuals who will need to
interact with the Project Server environment to update
project progress and to view project and resource ML Mentored Learning
information. ILT
PROJECT 2007 – LEVEL 1 (6.5 PDUs*)
1 DAY
Create a project plan containing tasks, organize these
tasks in a work breakdown structure containing task
relationships, create and assign resources, and finalize
the project to implement the project plan. ILT
www.newhorizons.com
41
 LOCATIONS - With over 300 centers in 70 countries, New Horizons is the world’s largest independent IT training
company. Through an integrated learning approach that ensures that new knowledge can be applied to real life
situations, New Horizons delivers a full range of technology and business skills training from basic application and
desktop productivity tools to complex and integrated business systems.
ALABAMA
Birmingham: 205-942-2522
Huntsville: 304-345-7590
ARIZONA
Phoenix: 480-736-9300
Sierra Vista: 800-720-4012
Tucson: 520-290-5600
CALIFORNIA
Anaheim: 714-221-3100
Burbank: 818-333-4600
Laguna Hills: 714-221-3100
Los Angeles: 310-342-3500
Sacramento: 916-609-4700
San Bernardino: 888-825-6684
San Diego: 858-880-2200
COLORADO
Broomfield: 303-285-1746
Colorado Springs: 719-380-0300
Denver (Downtown): 303-572-5425
Denver (Englewood): 303-745-0100
Loveland: 970-461-0300
CONNECTICUT
Fairfield & New Haven Counties
203-375-3370
Hartford: 860-768-3777
DELAWARE
Wilmington, Delaware: 610-239-9052
DISTRICT OF COLUMBIA
Washington, DC: 202-737-6808
FLORIDA
Fort Lauderdale: 954-572-8600
Fort Walton Beach: 850-434-3414
Gainesville: 352-378-8007
Jacksonville: 904-564-9500
Miami: 305-265-7576
Orlando: 407-210-4200
Pensacola: 850-434-3414
Tampa: 813-387-3500
West Palm Beach: 561-967-7976
GEORGIA
Atlanta: 770-270-2000
HAWAII
Honolulu: 808-947-4474
ILLINOIS
Chicago (Downtown): 773-693-6000
Chicago (Rosemont Area): 773-693-6000
O’Fallon: 314-429-3311
INDIANA
Indianapolis: 317-575-7600
Purdue University: 317-575-7639
IOWA
Cedar Rapids: 319-294-9035
Des Moines: 515-226-3265
Quad Cities: 563-441-1515
Sioux City: 877-241-7761
KANSAS
Kansas City/Overland Park: 913-660-9999
42
KENTUCKY
Fort Mitchell: 859-426-4694
Lexington: 859-266-2900
Louisville: 502-426-8519
LOUISIANA
Lafayette: 337-989-2369
New Orleans: 504-849-6600
MARYLAND
Baltimore: 410-597-9722
MASSACHUSETTS
Boston: 617-574-8713
Waltham: 781-487-3200
MICHIGAN
Detroit: 313-964-9504
Livonia: 734-525-1501
East Lansing: 517-318-4005
Flint: 517-318-4005
Grand Rapids: 616-574-7500
Kalamazoo: 269-353-1501
Troy: 248-824-1000
MISSISSIPPI
Biloxi: 877-424-5694
Jackson: 601-914-4500
MISSOURI
St. Louis: 314-429-3311
NEBRASKA
Lincoln: 402-464-8004
Omaha: 402-331-4123
NEVADA
Las Vegas: 702-214-3910
Reno: 775-851-4333
NEW HAMPSHIRE
Nashua: 603-882-4900
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Cherry Hill: 856-667-4200
Parsippany: 732-767-1000
Iselin: 732-767-1000
Princeton: 609-570-6900
NEW MEXICO
Albuquerque: 505-830-7100
NEW YORK
Albany: 518-452-6444
Long Island: 631-499-7929
New York City: 646-695-5700
Rochester: 585-427-2150
Syracuse: 315-449-3290
NORTH CAROLINA
Charlotte: 704-522-9747
Fayetteville: 910-822-1080
Greensboro: 336-299-5022
Raleigh-Durham: 919-336-1000
OHIO
Cincinnati: 513-554-0111
Cleveland: 216-332-7960
Columbus: 614-798-1000
Dayton: 937-879-6080
OKLAHOMA
Oklahoma City: 405-516-4000
Tulsa: 918-346-6226
OREGON
Beaverton: 503-641-8292
Eugene: 541-431-7333
Portland: 503-641-2927
Salem: 503-364-5399
PENNSYLVANIA
Allentown: 610-867-4002
Harrisburg: 717-791-0200
King of Prussia: 610-270-8700
Lancaster: 717-791-0200
Philadelphia: 215-774-9943
Pittsburgh: 412-920-5100
Reading: 610-685-1313
Wilkes-Barre/Scranton: 570-270-2700
PUERTO RICO
San Juan: 787-999-1000
RHODE ISLAND
Providence: 401-654-5252
SOUTH CAROLINA
Charleston: 843-760-3579
Columbia: 803-935-0555
Greenville: 864-569-0008
SOUTH DAKOTA
Rapid City: 605-343-8866
Sioux Falls: 605-339-3221
TENNESSEE
Chattanooga: 423-892-3085
Knoxville: 865-691-1515
Memphis: 901-375-1533
Nashville: 615-251-6955
TEXAS
Austin: 512-349-9555
Dallas: 972-490-5151
El Paso: 915-772-2365
Fort Worth: 817-737-8997
Houston: 713-552-1414
San Antonio: 210-308-8200
UTAH
Salt Lake City: 801-952-4300
VIRGINIA
Richmond: 804-320-4600
Tysons Corner: 703-749-4030
WASHINGTON
Seattle: 425-216-5058
Vancouver: 503-924-1260
Spokane: 509-328-8077
WEST VIRGINIA
Charleston/Huntington: 304-345-7590
WISCONSIN
Eau Claire: 800-378-1664
Green Bay: 920-967-6000
La Crosse: 800-378-1664
Madison: 608-836-8384
Milwaukee: 414-607-5600
The Fox Cities: 920-967-6000
Wausau: 800-378-1664
CANADA
Toronto, Canada: 416-216-4603
EUROPE
Albania - Tirana: 355 4 22 40 706
Austria - Vienna: 43 140705871011
Begium - Viaanderena: 32 0 3 830 74 40
Bulgaria - Sofia: 359 2 4210040
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Czech Republic - Praha: 421 2 3218 1000
Denmark - Copenhagen: 45 80996769
England - Birmingham: 44 0 8700 844438
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England - Manchester: 44 0 8700 844438
Germany - Berlin: 49 30 206 39 50
Germany - Bielefeld: 49 511 902290
Germany - Braunschweig: 49 531 2885990
Germany - Bremen: 49 421 3308 0
Germany - Cologne(Koeln): 49 221 952752 0
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Germany - Stuttgart: 49 711 72816 950
Ireland - Galway: 353 91 392800
Ireland - Dublin: 353 1 8898700
Latvia - Riga: 371 728 5325
Portugal - Lisbon: 351 210 345 800
Romania - Bucharest: 402 132 11568
Scotland - Aberdeen: 44 0 8700844438
Scotland - Edinburgh: 44 0 8700 844438
Scotland - Glasgow: 44 0 8700 844438
Slovakia - Bratislava: 421 2 3218 1000
Slovakia - Košice: 421 55 3218 101
Spain - Barcelona: 34 93 418 64 01
Stockholm - Sweden: 46 8 55 11 86 00
Switzerland - Zurich: 41 0 44 515 0333
The Netherlands - Amsterdam: 31 30 750 8518
The Netherlands - Apeldoorn: 315 552 60640
The Netherlands - Cuijk: 040 237 7732
The Netherlands - Eindhoven: 040 237 7732
The Netherlands - Elsloo: 046 457 1170
The Netherlands - Rotterdam: 31102012100
The Netherlands - Utrecht: 31 30 750 8500
Turkey - Istanbul: 90 212 273 0202
MIDDLE EAST
Bahrain - Manama: 973 17535393
Israel - Tel Aviv: 972 3 710 0730
Jordan - Amman: 00962 6 5672118
Kuwait - Kuwait City: 965 222 40190
Lebanon - Beirut Central District:
961 1 98 98 06
Lebanon - Beirut Zalka: 961 1 893 311
Oman - Muscat: 968 24600647
Qatar, Doha: 974 4666601
Saudi Arabia - Abha: 966 7 221 6906
Saudi Arabia - Ahsa: 966 35305007
Saudi Arabia - Al Baha: 00966 7 725 6688
Saudi Arabia - Al-Jubail: 966 3 346 5464
Saudi Arabia - Al-Khobar: 009-6638588882
Saudi Arabia - Bisha: 07 622 5876
Saudi Arabia - Buraidah: 966 638 27999
Saudi Arabia - Dammam: 966 505424950
Saudi Arabia - Hafer-al Baten: 966 3 7231616
Saudi Arabia - Hail: 8001210121
Saudi Arabia - Jazan: 966 7 3170509
Saudi Arabia - Jeddah: 966 2 6683184
Saudi Arabia - Khamis Mushait: 966 7 2375051
Saudi Arabia - Madinah Munawarah
966 4 8223333
Saudi Arabia - Makkah: 966 2 549 3555
Saudi Arabia - Najran:
966 7 522 544 4 ext:109
Saudi Arabia - Riyadh: 966 14496140
Saudi Arabia - Tabouk: 966 442 11111
Saudi Arabia - Taif: 966 273 76600
Syria - Aleppo City: 963 21 268 9602
Syria - Damascus: 963 11 2311 100
U.A.E. - Abu Dhabi: 971 2 6266667
U.A.E. - Dubai: 971 4 3962222
Yemen - Sana’a: 967 1 448573
AFRICA
Egypt - Alexandria: 203-543-0820
Egypt - Cairo (Dokki): 002 02-3-761-7013
Egypt - Cairo (Nasr City): 002 02 4024902
Egypt - Dakhalia: 20 50 2239667
Egypt - Mansoura: 50 223 9667
Kenya - Nairobi: 254 2 2246145
Libya - Tripoli: 218 21 3610014
Malawi - Blantyre: 265 1 672347 / 671919
Malawi - Lilongwe: 265 1 753 319
Mozambique - Maputo: 258 21326291 / 2
Nigeria - Abuja: 234 8036484640
Nigeria - Festac: 23 480 2864 2518
Nigeria - Ikeja-Lagos: 234 1 7901013
South Africa - Cape Town: 27 21 419 3213
South Africa - Durban: 086 111 3935
South Africa - Johannesburg: 27 11 994 6700
Tanzania - Arusha: 255 27 250 7395
Tanzania - Dar es Salaam: 255 22 2113502
Uganda - Kampala: 256 41 257987
Zambia - Lusaka: 2600 01 214397
LATIN AMERICA
Brazil - São Paulo: 55 11 3251 1100
Chile - Santiago: 56 2 657 6300
Costa Rica - San Jose: 506 2231 1101
Ecuador - Guayaquil: 593 4 2308460
Ecuador - Quito: 593 222 2000
El Salvador - San Salvador: 503 245 0399
Guatemala - Guatemala City: 502 24134000
Honduras - Tegucigalpa: 504 239 3300
Nicaragua - Managua: 505 222 2767
Panama - Panama City: 507 366 6888
Peru - Arequipa: 51 54 604444
Peru - Lima: 511 619 2900
ASIA PACIFIC
Afghanistan - Kabul: 93 799 77 222
Australia - Brisbane: 61 7 3835 2600
Australia - Melbourne: 61 3 9670 3366
Australia - Newcastle: 61 2 4969 0690
Australia - Perth: 61 8 9265 9600
Australia - Cairns: 61 7 4041 5555
Australia - Sydney: 61 2 8263 5900
Bangladesh - Chittagong: 880 31 657507
Bangladesh - Gulshan: 880 171 7734612
Bangladesh - Dhaka: 880 2 8619613
Cambodia - Phnom Penh: 855 23 214 000
Guam - Hagatna: 671 633 4811
India - Agra: 91 9359694296
India - Ambala: 91 9813170107
India - Bangalore: 91 80 559 5380 88
India - Bareilly: 91 0581 2300999
India - Belgaum: 91 0831 4216997
India - Chennai: 91 44 43596284/ 43596285
India - Coimbatore: 91 9367145751
India - Cunoor: 91 0423 2230209
India - Delhi: 91 11 24361514
India - Gurgaon: 91 124 4267582
India - Guwahati: 91 9854120408
India - Hissar: 91 93 5 447 7077
India - Hyderabad: 91 40 64576243
India - Jaipur: 91 141 4004700
India - Jalandhar: 098 150 18437
India - Jodhpur: 91 291 2517848
India - Karnal: 91 184 4033240
India - Kolkata: 91 33 22895129
India - Rewari: 91 01274 250040
Indonesia - Jakarta: 18 0301 5202 3758
Korea - Seoul: 82 2 723 7230
Malaysia - Johor Bahru: 607 276 7500
Malaysia - Kota Kinabalu: 6088 257 023
Malaysia - Kuala Lumpur: 603 2694 6455
Malaysia - Kuding: 6082 412 189
Malaysia - Johor Bahru: 607 276 7500
Malaysia - Petaling Jaya: 603 7955 1800
Nepal - Kathmandu: 977 1 5550505
Pakistan - Karachi: 92 21 438 2352
Singapore - Singapore: 65 6822 8282
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