BSBLDR401: Assessment 1

What you have to do

Conduct research on communication utilising your learning resource and the internet and
then answer the following short answer questions.
.

Questions
1. As team leader, communication is a key skill in your role. Conduct research on
effective communication characteristics and then list what you believe to be effective
management communication characteristics.

1. Listening
2. Awareness of others
3. Empathy
4. Inspiration with encouragement
5. Humour
6. Fairness
7. Avoidance of unnecessary conflict
8. Positive attitudes
9. Minimal stress
10. Courage

2. Good communication by team leaders involves the team leader having effective
listening skills. Conduct internet research on effective listening skills and then identify
and briefly describe what you believe to be the characteristics of effective listening
techniques.

Listening in communication is not tied in with persuading somebody to accomplish

something or giving the correct data. It recommends that we try to be conscious, that
we care for individuals, and that we want to frame organizations or cooperative
associations with them. Rather than having the objective is to convey data, our
objective ought to be to fabricate a connection. This requires a frame of mind of
respecting every individual's point of view and a certified enthusiasm for becoming
more acquainted with individuals.

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 1. Is attentive
Good listener must focus on the key focuses. He ought to be alert. He ought
to maintain a strategic distance from any sort of diversion.

2. Do not assume
Good listener does not overlook the data he considers is pointless. He ought
to dependably condense the speaker's thoughts so that there is no
misconception of contemplations of speakers. He stays away from untimely
decisions about the speakers’ message

3. Listen for feelings and facts

Good listener intentionally tunes in for the sentiments of the speaker. He
focuses absolutely on the certainties. He assesses the realities unbiasedly.
His listening is thoughtful, dynamic and caution. He acutely watches the
signals, outward appearance and non-verbal communication of the speaker.
To put it plainly, a great audience ought to be projective and empathic.

4. Concentrate on the other speakers kindly and generously

A good listener decent endeavours purposeful endeavours to allow to
different speakers additionally to express their contemplations and
perspectives. He attempts to gain from each speaker. He assesses the
speaker's thoughts in extra time. He centres around the substance of the
speaker's message and not on the speaker's identity and looks.

5. Opportunises
A good listener endeavours to accept profit by the open doors emerging. He
asks "How might this benefit me and my team?"

3. Team Leaders have responsibilities when communicating to their team. Using your
own knowledge and experience, identify your key responsibilities with regard to
communication with your team members.

 Having one-on one interactions

 Encourage two-way feedback
 Show appreciation
 Conduct team building activities
 Use time wisely
 promote communication and collaboration
 Use appropriate platform of communication

4. Identify and briefly describe the characteristics of verbal communication.

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Verbal communication is frequently used to educate, possibly it is to grant learning or
illuminate our necessities. Additionally, it is likewise used to address an off-base. The
characteristics of verbal communication are but not limited to: written, words, signed or
spoken. The news we read toward the beginning of the day, the instant message send by
guardians are both verbal correspondence. Language is the one which empowers us to
impart as opposed to simple sounds. Moreover, innovation additionally enables us to convey
in spite of the fact that we are a long way from one another.

5. Identify and briefly describe the characteristics of nonverbal communication.

Nonverbal communication is all messages sent by ones except for words in a

communication. These messages are for example, facial message, eye contact, spatial
message and tone of voice. Nonverbal communication usually conveys more meaning than
verbal communication

Facial message: Facial movements are able to do at least eight emotions: happy, surprise,
anger, fear, sad, disgust, contempt, and interest.

Body language: Body language is often refer as kinesics which means ‘any movement of
face or body communicate a message’.

Eye contact: Eye message sometime known as oculesics, which means ‘study of eye
behaviour’.

Spatial message: Proxemics is ‘study of the use of space and of distance between
individuals when they are communicating’.

Tone of voice: The term paralanguage refer to vocal but nonverbal aspect of speech. It is
based on how you say something, not what you say. Paralanguage includes the rate
(speed), volume (loudness), and rhythm of voice. If u speaking the same word, but differ in
speed or volume or rhythm, will convey different meaning to people who perceive it

6. As a team leader it is important that you continue to monitor and evaluate

communication processes within your team on a regular basis. Briefly identify and
discuss what opportunities you believe exist to improve future leadership
communication processes within your organisation.

Leadership communication is much more than the words we say and how we articulate what
we want to team to "hear." Effective communication is also about emotional intelligence,
knowing your audience and active listening. As a leader, great communication is critical not
just to provide details about the mission and vision of what you are trying to accomplish, but
also to motivate, inspire and manage relationships to move people in a desired direction.

Here are five ways to improve my leadership communication.

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Be present. Business executives, entrepreneurs and leaders of all kinds usually have days
with little to no downtime. They rush from meeting to meeting to conference calls rarely
taking the time to clear our heads and reset for the next item on our agenda. Most studies
show that humans are truly productive for only a few minutes each hour. Mostly due to
distractions. Whether you are chatting with a colleague in the break room, on a client call
with other team members or leading a company meeting, be actively present in the moment.
Be engaged with your audience no matter how trivial you think the conversation may be.
That way they know you care.

Ask the right questions. Asking the right questions will foster productive and intelligent
communication between the team. As leaders, one of the greatest privileges we have is
building a great team. Hopefully, one comprised of people much smarter and more talented
than us. And if that is the case, why would we spend all our time giving directives and
assuming we know the most in the room. By guiding a conversation with a specific goal in
mind, we accomplish much more by leveraging the talent surrounding us.

Speak less, listen more. Similar to asking the right questions is actively listening to those
speaking. We often find ourselves in the bad habit of thinking about what we are going to
say next as opposed to actually listening to the other people speaking. When we do that, we
aren't truly engaged in the conversation. It is notice that the wisest people listen more and
speak less. The less we talk, the more we will learn from those around us.

Work on emotional intelligence. This is often overlooked or deemed an unnecessary

quality. Emotional intelligence is not a softer-side leadership quality, it's imperative. Being
self-aware, disciplined, empathetic, and remaining calm under pressure are all aspects of
emotional intelligence that can improve leadership ability. These emotional competencies
are not innate talents but rather learned capabilities that have to be worked on and
developed over time.

Stay calm and be positive. Calm is contagious. And so is panic. Smile. Carry yourself with
confidence. And try not to wear your emotions on your sleeve because the effective
communication is about 7% the words we say. And the rest is about body language, tone
and delivery.

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References
Buffalo State, n.d.. Verbal and Nonverbal Communication. Buffalo State, The State
University of New York. Available
at: http://faculty.buffalostate.edu/smithrd/UAE%20Communication/Unit2.pdf

Cole, Kris, 2009, Management: theory and practice, 4th edn, Pearson Education,
Frenchs Forest, NSW

College of DuPage, 1998. Communication.College of DuPage. Available

at:http://www.cod.edu/Course/Mgt100/mgtcomm.htm

Cowan, David, 2014, Strategic nternal communication: how to build employee

engagement and performance, kogan Page, London

Krauss, R. M., 2002. The Psychology of Verbal Communication. Available

at: http://www.columbia.edu/~rmk7/PDF/IESBS.pdf

Lucas, A., 2014. The Importance of Verbal & Non Verbal Communication. Available at:
http://www.livestrong.com/article/156961-the-importance-of-verbal-non-verbal-
communication/

Checklist
I have:
 Reviewed all learning materials for this unit

 Completed ALL questions in a clear and concise manner

 Referenced all materials used to complete this assessment

 Included my name, student number, unit number, assessment number

 Reviewed and spell checked my document

 Saved a copy on my own computer.

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© New South Wales Technical and Further Education Commission, 2015 (TAFE NSW – WSI), Archive Version1, December 2015