GREG A.

CHILDRESS
2827 Waialae Avenue #B4, Honolulu, Hawaii 96826 | (808) 497-6533 | greg.a.childress@gmail.com

PROFESSIONAL EXPERIENCE

PC Consultant | April 2010 – Present

PC Support | December 2008 – October 2009
H Power Computing | 55 S. Kukui St. C107, Honolulu, 96813

• Provides PC repair/support for hardware and software issues:

o Viruses/Spyware : identification and removal
o Windows 98/NT/XP/Vista : reformatting, installation, and troubleshooting
o Norton Ghost PXE/Windows Deployment Services/RIS
o Onsite Support for Commercial and Residential

PC Support Representative | July 2007 – January 2008

WATG | 700 Bishop Street Suite 1800, Honolulu, Hawaii 96813

• Managed active directory users and computers: Exchange Servers, Backup Server, and File Servers
• Performed installation, troubleshooting, and Help-Desk support: Hardware and Software, including AutoCAD 2007, Revit Architecture
2008, Adobe Photoshop, Adobe Indesign, Adobe Illustrator CS/CS3, Microsoft Office Applications
• Implemented Ghost Server for all remote installations, installed company-wide Adobe/MS Office upgrades via SMS
• Responsible for troubleshooting and support of Blackberry devices

Junior Systems Administrator | September 2005 – May 2007

Crazy Shirts | 99-969 Iwaena Street, Aiea, Hawaii 96701-3249

• Managed active directory users and computers: configured, implemented and maintained systems
• Developed and implemented system specifications: designed, integrated, tested, and documented
• Performed installation, troubleshooting, and Help-Desk support of local and wide-area networks: monitored, analyzed, and repaired
network systems
• Operated and maintained communications equipment and provided resolutions for routers, switches, WAN and other network
communications devices
• Provided 24 hour technical support for all retail locations in the United States and Guam

PC Technician | January 2004 – January 2007

Kimcheenet | 1363 South Beretania Street, Honolulu, Hawaii 96814

• Provided PC repair/support for hardware and software issues:

o Viruses/Spyware : identification and removal
o Windows 98/NT/XP : reformatting, installation, and troubleshooting
• Maintained Gaming and Internet Café PCs
• Provided Customer Service and Cashiering

EDUCATION
Associates Degree, Information Technology, Silicon Valley College, Union City, California

TECHNICAL SKILLS / KNOWLEDGE

Peoplesoft Windows NT/2K/XP/2003 RDC Norton Ghost

GERS MS Exchange Server Trend Micro’s POS Systems
StoneFly Backup Oracle Client/Server HP Printers
Advantage MS Office 2003/2007 Norton’s Antivirus Dell PCs
SQL VPN PC Anywhere