WHY DO WE NEED HOSPITALIZE ATTITUDE AT HOSPITALITY
AND TOURISM INDUSTRY
When it comes to finding employees in the hospitality industry, what do you think employers believe is most important great skills or a good attitude? While having high quality skills is vital, if someone has a poor or negative attitude, there is no doubt that they will struggle to interact with people and craft a long career in the service sector.At the end of the day, the hospitality industry is about connecting with people, whether that be your customers or co workers. Of course, skills and experience can be taught and learnt, but attitude can't and this is why it is such a critical element for employers to consider.Bank employees, flight attendants, and customer service operators are a handful of professions that require hospitality service to customers. The service procedure requires this. Usually they will wear smiles, greetings and greetings to show their hospitality.Bank employees, for example. I often wonder whether the hospitality of bank employees is limited to service standards or is indeed a part of their character. Of course I am grateful if in his daily life, bank officers give the same hospitality as shown in the workplace. This means they are not hypocrites. They still show their hospitality everywhere. This is good for trust and their self-image in the eyes of their customers.Friendly attitude does not only make it easier for us to be accepted in relationships, but also can show our care and concern for others. Friendly attitude can also keep us from various prejudices and invite the trust of others in us.Near my house there are two food stalls. The first food stalls have complete dishes ranging from vegetables, meat , fish and snacks. The dining tables are neatly arranged in a fairly spacious room. Customers also feel at home if they have to linger there. No wonder the first shop is always flooded with buyers. While the second shop is simpler. The place is not so wide and the dish is not as complete as the first stall. The buyer is not as busy as the first one. But the important point, I like the hospitality of the second shop.The second shop owner always tries to establish intimacy with his customers. The waiter was smiling and did not worry about giving thanks. Although the sale is incomplete compared to the first stall, the hospitality of the stall owner is a distinct selling point that its competitors cannot compete with. In the first shop, I did not find the familiarity of buyers and customers. The service is flat. Coupled with the amazement of buyers. The extent of the room is not proportional to the breadth of the hospitality of its servants. That’s why hospitalize attitude is needed in the hospitality industry because we will be dealing directly with guests and we must give a first impression that will make guests happy and comfortable when guests stay at the hotel or are on vacation anywhere.