B3 (Bites, Bytes & Bolts) TECH TICKET

Owner: Suzy Juicy

Owner e-mail: sjuicy@aol.com
Owner phone: 281 867 5309
Started job: Oct 30 2010
Ended job: Nov 3 2010

Computer Specs:
Manufacturer: Compaq
Product Line: Pavilion a400 Series
Model: Pavilion a404x
CPU: Celeron 2.80GHz
RAM: 512MBs.
HD: 80GBs
Issues:
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________

TROUBLESHOOTING A..................................................................................................... $40

• PSU was burned.
• Computer was bloated with trialware, adaware, and viruses.

DIAGNOSTIC (Price of parts and installation are not included) A........................A........... $20
• PSU was replaced, and upgraded.
• Computer was reinstall O.S. from image.

MAINTENANCE & CLEAN-UP ............................................................................................ $20

• All software is up-to-date (To the most stable version).
• All firmware is up-to-date (To the most stable version).
• All drivers are up-to-date (To the most stable version).
• All the case was pulled apart and air blowed.

HARDWARE ADDED & REMOVED .................................................................................... $65

Removed:
• N/A

Added:
• RAM Memory $10
Model Number: M368L6423ETN-CB3
Specifications: 512MB, PC-2700
• Case fan 80mms $5
• New PSU from Coolmax $30
• Installation Fees $20
Page 1 of 1
 B3 (Bites, Bytes & Bolts) TECH TICKET

SOFTWARE INSTALLED & UNINSTALLED A.................................................................... $20

Un-Installed:
• Norton AntiVirus
• Microsoft Office (Trial)

Installed:
• Un/Compressors: 7zip, and Winrar.
• Interactive P layers: Flash Player by Adobe, and Silverlight by Microsoft.
• PDF Readers: Adobe Reader, and SumatraPDF.
• PDF Creators: PrimoPDF.
• Web Browsers: Internet Explorer 8, Firefox, Chrome.
• Instant Message Client: Pidgin, and Skype.
• Audio Editors: Audacity.
• Video Editor: N/A.
• A/V Players: VLC, QuickTime, RealPlayer, MediaMonkey, and WMP.
• Anti-Virus: Avast!.
• Anti-Spyware: MalwareBytes.
• Security Improver: Web Of Trust, Windows Live Essentials (Family Safety).
• Tech Support Improver: Team Viewer.
• Performance Improvers: Defraggler, and Ccleaner.
• Office Editor: OpenOffice.
• Image Editor: GIMP, and Picasa.
• File Search: N/A
• Torrent: N/A
• O. S. Updates: Service Packs 2, and 3.
• Wallpapers: Various Selections [260 images].

SUBTOTAL A..................................................................................................................... $165

WHAT WAS FREE A............................................................................................................ $20

• RAM Memory $10
Model Number: M368L6423ETN-CB3
Specifications: 512MB, PC-2700
• Case fan 80mms $5
• New PSU from Coolmax $30(went for a higher and better quality power supply, instead
of the $25)

OTHER DISCOUNTS AAAAAAAAAAAAAAAAAAAAAAAAAAA...A.. $30

TOTAL AAAAAA.A...................................................................................................... $115

Page 2 of 2
 B3 (Bites, Bytes & Bolts) TECH TICKET
**********************************************************************************************************************************************
Disclaimer
_______ I certify that I am the expressed owner of the computer system * described in this document. In the event that I am
found not to be the true expressed owner of this computer system, I assume all liability for any claim made as the result of
the technical support rendered by (ResNet) RN ** on this computer system, including those claims which assert negligence
on the part of RN.
_______ I understand that technical support rendered by RN may void manufacturer warranties for this computer system. RN
does not assume any liability or warranty in the event that the manufacturer warranties are voided.
_______ I understand that RN offers no verbal or written warranty, either expressed or implied, regarding the success of this
technical support.
_______ I expressly waive all claims against RN for any damages to this computer system or data *** that are incidental to
the technical support rendered by RN.

The liability of RN is strictly limited to those damages to this computer system or data that are due to negligence on the part
of RN while technical support is being rendered.

* Computer system is defined as: Hardware (CPU enclosure, mouse, keyboard, printer, monitor and associated cables),
software (operating system software, applications software and related software) and the additional physical devices
specified in the comments box on the front of this document.
** ResNet (RN) is defined as: The organization, employees and agents charged by the Director of the University of Redlands
Office of Information Technology Services to provide information technology services and support to the residents of
University of Redlands.
*** Data is defined as: Any information not part of operating system software, applications system software or related
software that is stored on the computer system described in this document or on any device that interacts with the computer
system described in this document.
**** For the first two weeks of the start of the academic school year, technical support is specifically limited to: Physical
unpacking and setup of the computer system described in this document (CPU enclosure, mouse, keyboard, printer and
monitor only); installation and configuration of printer driver software; installation of a network card; installation and
configuration of network card driver software and configuration of operating system software for Ethernet access in University
of Redlands residence hall. Technical support rendered on days outside the range specified above is specifically limited to
only those services described in this document.

PORT REPAIR:
If your Ethernet wall port was diagnosed as non-functional and you've not been notified (within 3-5 business days)
of the repair, you may follow up by calling x2020 with the following information:
Your name, hall and room number, port number and date noted on the top of this form
In order to minimize potential loss of connectivity, contact ResNet x2020 if . . .
You have moved to another building
You have replaced your Ethernet Card
**********************************************************************************************************************************************

Page 3 of 3