ABOUT MADDOC

MADDOC’s range of additives enables lubricant

manufacturers and formulators to blend lubricants
which exceed demanding performance requirements
ranging from small engines to heavy industrial
applications.

In order to bring forth excellence in all that we do,
MADDOC is accredited with an integrated ISO 9001,
ISO 14001 and OHSAS 18001 certification for Quality,
Environmental and Occupational Health & Safety
Management Systems.
THE MADDOC PROMISE
Coupled with our vision to prevail as a world
leader in the manufacturing of additives, our core
values are what keep us thriving. As an additives
manufacturer, we aim for innovation in lubrication
technology while striving to provide excellent
lubrication performance.

Together with a superior product, our value-added

solutions will address the needs of lubricant
manufacturers, such as:

• Productivity enhancement
• Minimal treat-rate cost
• Unparalleled customer satisfaction
• Reliable supply to match demands
• Increased product availability
• Reduced supply chain time

When you think of MADDOC, you can come to

expect Dependability, Continuous Improvement
and Excellence.
PHILOSOPHY & COMMITMENT
MADDOC is committed to producing highly reliable
additives in order to meet our vision of paving
the way to become an internationally recognized
additives manufacturer based on a foundation of
high quality products and valued services.

Our state-of-the-art manufacturing facility allows the

production of a wide and versatile range of products.

In addition to offering the same optimization and

quality expected of established international
manufacturers, MADDOC will present a level of cost
effectiveness.

Based in Dubai, United Arab Emirates, our central

location is strategically placed to serve all corners
of the Middle East as well as a springboard to access
the international markets of Africa, Europe and Asia,
promising efficiency every step of the way.

MADDOC’s philosophy of creating lasting

partnerships through offering a seamless experience
from start to finish will give you the confidence of
reliability and build mutual loyalty.
VISION & MISSION
Vision: MADDOC’s strategic and long term vision is to
be a leading manufacturer of additives for lubricants,
fuels, and specialty products.

Mission: MADDOC’s mission and core philosophy is

to be the preferred supplier of additives by maintain-
ing long-term, sustainable relationships with all our
stakeholders through trust, research & innovation,
and reliable solutions.

Core Values:
• Customer Focus
• Reliability
• Innovation
• Quality Focus
WHAT WE DELIVER
With the knowledge and understanding of the vital
role of additives in the formulation of lubricants,
we focus on ensuring each of our products are
formulated with the highest quality of purpose-
sourced raw materials, and optimally processed to
deliver consistent products.

Our state-of-the-art and fully-equipped

manufacturing facility of 45,000 MT capacity per
year will guarantee not only the production of top
quality additives but also flexibility in producing a
wide and versatile range of products. Our facility has
the ability of delivering our products packaged in
drums or IBCs, and bulk in flexi tanks, ISO tanks or
road tankers.

MADDOC’s range of additives can therefore be aptly

utilized in the formulation of a variety of lubricants,
such as automotive lubricants, hydraulic fluids, gear
oils, Viscosity Index Improvers (VII), in addition to
many other industrial and specialized lubricants.
MADDOC FZE
Specialized in formulating additives
to meet our customer’s requirements.

· Automotive Engine Oils Additives

· Automotive and Industrial Gear Oil Additives

· Automatic Transmission Fluid Additives (ATF)

· Viscosity Index Improvers (VII)

· Industrial Oils Additives

· Metalworking Fluid Additives

· Component and Specialty Additives

· Fuel Additives

Please contact your MADDOC representative

for additional information about our Product
Portfolio.
QUALITY CONTROL PROGRAM
Quality Control (QC) is a vital component of
our business, and provides us an edge with our
customers. MADDOC is confident its QC program will
provide a seamless experience regardless of whom,
what and when.

At MADDOC, we created a comprehensive Quality

Control program which adopts a three-pronged
approach encompassing our product, our customers
and our team.

We follow industry benchmarks to ensure the

development of a wide range of high performance
additives as per the latest international standards
in a state-of-the-art laboratory equipped with
modern testing equipment. The program takes into
account every step of our manufacturing process,
starting from careful selection of suppliers, testing
of raw materials, monitoring the product during
manufacturing and finished product specifications
ensuring we are at the forefront in manufacturing
the latest lubricating additives. This initiative also
enables our customers to offer products of the
highest quality to the market place.

Our QC program, focused around our customer

relationship, is designed to ensure we meet our
customers’ current and special needs, and through
our research and development program continuously
improve our additives, especially to meet new
international standards.
QUALITY CONTROL PROGRAM
An after-sales support team forms a key
constituent of the Quality Control process,
working closely with customers to ensure the
products supplied perform as intended as well
as offering our customers various technical
consulting services pertaining to product
testing, lubricant formulations, sample analysis,
monitoring of finished lubricants quality and
providing technical training and workshops.

The technical team at MADDOC has vast

experience and is committed to providing
consistently high quality products. Our team is
continually coached and trained to pioneer new
levels and to stay abreast with market trends and
customer needs.

Quality Control key responsibilities:

• Customer service routine testing

• Management of formulations
• Compilation of technical data sheets
• Quality enhancement of customers’ products
• Providing product support, technical
presentations and recommendations
• Increased product availability
• Reduced supply chain time

Our laboratory will be ISO/IEC 17025 accredited

for general requirements for the competence of
testing and calibration laboratories.
ADVANCING OUR PRODUCT
At the heart of every successful organization is
a strong dedication to the improvement of its
products and a renewed promise to further its
relationships with partners. Based on this belief,
we are investing in a purpose-built Research and
Development Centre.

Our highly qualified team of experienced engineers

and chemists are carefully selected based on their
credentials and experience. Our experts dedicate
hours and hours of hard work and extensive
research with the sole purpose of developing our
product portfolio and furthering the quality of our
current products.

In order to establish the right product from the

first stage of development, we work closely with
established lubricant manufacturers and OEMs,
tapping on their expertise and needs to develop
additives which can boast sustainable high quality
and reliability. Our research efforts are therefore
centralized around the needs of our valued
customers and their end-users.

R&D key responsibilities:

• Research and review marketplace requirements,
new technologies
• Preparation of proto-type products and testing
• Enhance current product quality
• Develop commercially viable products
• Validate product quality
• Obtain international approvals and certifications
for end products
A TEAM THAT CARES
At MADDOC, we believe safe workplaces are created
by a management team that cares. In that respect, we
employ stringent adherence to Health, Safety, Security
and Environmental issues. Our management team,
at all levels, is directly involved in the development
of Health, Safety, Security and Environment (HSSE)
objectives for both the individual and the organization
as a whole.

MADDOC continually strives to achieve “Zero

Accidents” and adopts a “Zero Compromise” policy in
all its operations. We are committed towards striving
for an incident-free workplace in order to protect our
most valuable assets; our team and our customers.

We observe full regard to the training and

development of our team in areas such as safety
and first aid programs, which ensure a high level of
professional competence and integrity.

MADDOC hosts regular communication meetings

where performance and planning discussions are
complemented by training to improve our Integrated
Management System.

Relevant and effective HSSE workplace controls and

procedures are in place to ensure a safe working
environment, which are constantly monitored for
effectiveness, and enhanced where necessary. The
company’s HSSE plans cover the full spectrum of its
activities from the offices to the manufacturing facility.

In order to take all means necessary to conserve

our environment and to ensure the safety of our
team, MADDOC is accredited with ISO 14001 and
OHSAS 18001 certifications for Environmental and
Occupational Health & Safety Management Systems.
P.O. Box 263593
Jebel Ali Free Zone
Dubai, United Arab Emirates
Tel : +971 4 821 8000
Toll Free: 800 MADDOC
Fax : +971 4 821 8001
M-110-1.1

E-mail: info@maddoc.ae
www.maddoc.ae
M-110-2.0