Beruflich Dokumente
Kultur Dokumente
Office Administration
School Based Assessment
To examine the duties and attributes of a clerk in the operations office of Ghamandi.
Aims of project
1. To find out the significant duties and attributes of a clerk in the operational office.
2. To investigate the type of work done in the operational office of purchasing of an
organization and the benefits of having a clerk within that office.
Functions of the Relevant Department
Manage inventory
Determine the items to be purchase
Liaise with other departments
Correspondence letter
Lot 31 Kingston
Corriverton
Berbice
Manager
Ghamandi
Purchasing department
Corriverton
Berbice
Dear Sir,
Re: Permission to conduct a CSEC SBA investigation for Office Administration on the duties
and attributes of a clerk in the operations office.
I am a student of form five from Skeldon Line Path Secondary School and I will soon be writing
my CSEC Examination in 2019. I was assigned to complete a project for Office Administration
in which I will obtain marks for my examination.
The title of my project “Operations, Dispatch and Transport Services”. In order to complete my
project, I am seeking permission to visit your business on the 20th of June at 1:30pm to distribute
questionnaires to the members in the operational office of purchasing as well as to yourself. I
kindly also ask for little tour around the business.
Findings
All staff were dress in the same colour uniform bearing the organisation logo.
On Thursdays the business place is very busy due to fact that it opens five (5) days a
week excluding Saturday and Sunday
Recommendations
Some recommendations are:
To strengthen public relations, offer exquisite deals to the public
All members of staff within Ghamandi Hardware Store should always be polite and
courteous with customers even if they are displaying inappropriate attitudes to you.
There should be more emergency exits around the organization.
Conclusion
In conclusion, the researcher attained all the information needed to complete this SBA on
Communication and Operations, Dispatch and Transport Services and the purchasing department
at Ghamandi hardware store.
Impact of Office Equipment
Date Equipment used Purpose of equipment Suitability for tasks
June 20th 2018 Printer (All in one) Used to copy, scan and print Saves office space time and
documents off the computer money
onto printing paper.
June 20th 2018 Fax Machine Used to send documents to Reduces the problem of
other departments. postal services
June 20th 2018 Stapler Used to attach files together Less messy than the use of
with use of staples. glue to attach files together.
June 20th 2018 Telephone Used to receive and make It is a good decision to have
calls. this because you can contact
other workers instead of
walking the business to pass
on information
June 20th 2018 Computer Used to type, edit, store It reduces the time to
show and send prepare documents.
details/ information/
documents
Bibliography
Interviews
Date Name Place Job title
th
20 June 2018 Ghamandi Lawford Ghamandi hardware store, Manager
Time: 1:30m. Corriverton,
Berbice.
Publications
Ann M. Jacob, Office Administration for CSEC, Nelson Thornes Publishers 2013.
Reid J Finisterre, Longman Office Administration for CSEC- 2nd edition Pearson
Publishers 2012.
Questionnaire
1. In which year was the business established?
1880-1885
1990-1995
2000-2005
Other year
2. How many different types of departments can be found in this organization?
……………………………………………
3. How long have you been working in the purchasing department?
0-5 years
6-10 years
11-15 years
16-20 years
Over 20 years
4. How regularly are the workers being paid?
Weekly
Monthly
Fortnight
5. What are some of the function of the purchasing department?
………………………………………………………………………………………………
………………………………………………………………………………………………
………………………………………………………………………………………………
6. Are the functions of the Purchasing Department being carried out in the Business?
Yes
No
7. What would be the benefits of the Purchasing Department?
Business is up to date when it comes to stocking goods.
attract customers to the business.
Maintain the business reputation.
8. What are the duties of the clerk in the purchasing department?
................................................................................................................................................
................................................................................................................................................
9. What are the attributes of a clerk within the purchasing department?
………………………………………………………………………………………………
………………………………………………………………………………………………
10. In your opinion which department is more important in the organization?
Purchasing department
Reception and hospitality department
Financial department
11. What could be a disadvantage of this organization having a purchasing department?
………………………………………………………………………………………………
………………………………………………………………………………………………
12. What filing equipment is being used in the purchasing department?
File folders
microfilm/ microfiche
Cabinet