FWBL IRIS5 ISSUES

S.NO Severity ERROR ERROR DISCRIPTION STATUS COMMENT

Transaction not showing on monitoring screen because MV not refresh automatically. CLOSED
1 MV not refresh automatically

card status not change We have faced an issue during a card export actually card status not change in database after export a card apparently it seems like at position zero rows are missing. OPEN manually change card status in database
2
We have faced a problem in balance inquiry transaction once we hit the transaction is unable to get branch offset although branch is present in database logs are attached for your reference.
3 balance_inquiery OPEN

4 Memory Full Timer log is continiously full and core machine stop working due to low space in log folder closed after deploying updated relese
5 DB issue We have already added custom file in db but it is not showing in database closed
6 PayPak keys issue one link asked us to inset SMI & SMC keys into IRIS but iris is not acceepting SMI & SMC Keys, kindly confirm which keys shoould be insert for paypak connectivity closed
7 customfiles custom file not parsing thats why host not connected closed
9 package issue pkgtransaction not complied properly thats why we are not performing other transaction closed Chnage CP to CAA in stordprocedure
10 ATM Configaration NCR connection established but wincore not we are already finding shared to bank closed closed

As discussed on call kindly review below chunk of iris web once we update password manually on database on GDC channel after that endpoint of respected GDC was blank logs are attached for your reference.

11 suite error (IRIS WEB LOG) Date Reorted: 25-March-2019 opened manually insert password in database

during the sign on transaction of IVR transaction declined by password validation failed even both password same at IVR end as well as DB. logs are attached for your reference we are waiting for your response.
12 Password validation failed Date Reorted: 25-March-2019 closed manually insert tpk in key_table

Whenever 1LINK rejects an EMV transaction, transaction response message is not being forward back to ndc from Xlator-OUT. But it ignores the message after printing following line in Xlator-OUT:
13 xlator_out abnormal behaviour upon receiving reject from onelink Date Reorted: 25-March-2019 closed after handling queue issue by QA team
Cutover message is not being process after updating so file to libnetcutoveronelink.so. logs extracts are attached for your reference.
Date Reorted: 25-March-2019
14 Cutover msg is not processing opened
After cache clear of browser still button disabled issue is occuring
15 Button disabled Date Reorted: 25-March-2019 closed after deployment patch 5.4.4.14

We have performed CW transaction using offus card on bank’s own terminal (off-us acquiring). Transaction got rejected with respcode 61 that further mapped to 46. But when transaction arrived back to Thread, transaction did not forward to ndc. And thread ignored response message closed after handling queues issue by QA team
after printing following log.
16 Transaction rejected Date Reorted: 25-March-2019
17 queues full resulotion by QA team after kk.sh first start atm.exe comms.exe iris.exe. But when all of these are indepenct exes then why does it necessary to start specfic exe in specific sequential order? QA team feedback required
18 Acquiring Institution Id incorrect acquiring institution id is not being forward to 1LINK. Issue resolved manually by updating values in IRIS.TBLATM's OWNER_BIN column of each ATM in database . Is that the intended way of inserting Bank's own Insititution id? Issue resolved by manually updating value in database instead of updating via Suite
19 new release issue 5.4.4.14 after update a new release we are unable to add imd via suit and an enpoint again desabled for gdc channels due this cond opened
20 Xlator instance is closed/shutdown as per QA team it is normal your feedback is required.
21 1link instittutions endpoint error We are facing update suit endpoint at 1LINK INSTITUTION once we update the IP it will not change and popup error please refer attached image and logs. opened
22 customerprofilerelationshipinquiry We are performing a customerprofilerelationshipinquiry transaction but it was not completed due to not fetch respected CNIC although relationship id also present in database chunk attached for your reference opened
23 on-us and off-us tags issue CW using off-us (master card) card. Issuer has authorized transaction with response code 00. Same was forwarded to ATM but IRIS did not send Tag 8A to terminal in response message due to which ATM rejected transaction.opened
24 CVV is not validating
In title fetch transaction, CVV is not validating due to wrong CVV where as CVV was verified and got successful in pin validation. When card was read on fall back mode. Attached are logs of title fetch and pin validation for your reference.