PUBLIC VEHICLE SATISFACTION

SURVEY
CE 421 – TRANSPORTATION ENGINEERING
2𝑛𝑑 Term SY 2018-2019

4CEC
Group Members
AREVALO, BRIX MANILA, KERVIN
BERNALDEZ, JOHN KENNETH SALES, MANOLITO JR.
BORJA, CHRISTOPHER EDRIC VERDADERO, BJORN
DE GUZMAN, BRYAN ANGELO
MACABUDBUD, AL-J
MANAOL, DWIGHT ELDRICH

Submitted to:
Asst. Professor Beverly Santos-Sarausad

May 2019
I. Introduction

The public transportation in the Philippines is a mess, it is a fact, with no proper

unloading and loading zone throughout the country, no designated terminals to
cater the needs of the community, incompetent and corrupt traffic enforcer,
combining with the country’s infamous heavy traffic, Philippines Public
Transportation is hell.

The government is trying to solve the problem by building sufficient mass

transportation such as trains and buses. Providing terminals and extending known
rail transits throughout the country. Instilling discipline on the other hand is the
major problem. Drivers with road anger management issue is patrolling the streets,
kolorum jeepneys, tricycles and buses is taking up road spaces.

But the Philippines is moving forward, it may take time and a lot of patience before
the traffic actually lessens. The LRT extension is on its way, providing quality service
for the mass as it connects Manila to the province of Bulacan. Laws are being passed
to educate people who are using the side of the roads as private parkings that in
turn clogs the one lane. The Philippines is indeed on the right direction, with the
proper leader and the community realizing that it is not too late to change what they
are accustomed to, then the country’s problem with mass transportation will be
solved little by little by the coming years.

Description of Route Selected:

The route of SM North to UST is selected by the researchers, public vehicles such as
UV express and Jeepneys are plenty in this route, buses on the other hand is the
complete opposite as there are no buses going by this route. During peak hours, Uv
express and jeepneys is not enough to satisfy the demand for this route as there too
many students or workers around U-Belt that goes to SM North.

Traffic Conditions are observed to be moderate to heavy depending on the time a

passenger selected to travel. With ongoing construction around SM North, traffic
flow is jammed when peak hours arrive.

Mode of Transportation Selected:

UV express is chosen, UV express has more demands around this area, due to
passengers wanting air conditioned vehicles to satisfy their comfort.
Description of respondents:
The respondents of the survey handed out by the researchers are Thomasian
students from the faculty of arts and letters, college of architecture and the faculty
of engineering with the faculty of arts and letters occupying the majority of the
sample size. The target students from the said colleges are those who take the UV
Express route SM North-UST and back. The respondents are picked at random
online, and 31 students submitted their response.

Survey Questionnaire (English):

Questions:
How often do you ride the UV within a week? (SM North-UST route)
o 1 to 2 times a week
o 3 to 4 times a week
o 5 to 8 times a week
o more than 8 times a week
How long is your usual travel time from UST to SM North? SM North to UST?
o Less than 30 minutes
o 30 minutes to 1 hour
o More than 1 hour
Are you satisfied with the fare you are paying?
o Yes
o No
(Rate 1-5) How comfortable are you in riding a UV ?
o 5 - Extremely Comfortable
o 4 - Mostly Comfortable
o 3 - Comfortable
o 2 - Uncomfortable
o 1 - Extremely Uncomfortable
(Rate 1-5) How accessible is the said mode of transport during peak hours?
o 5 - Very Accessible
o 4 - Accessible
o 3 - Sometimes Accessible
o 4 - Unaccessible
o 5 - Very Unaccessible
Rate (1-5) How safe it is to ride the UV Express?
o 5 - Very Safe
o 4 - Mostly Safe
o 3 - Safe
o 2 - Unsafe
o 1 - Very Unsafe
(Rate 1-5) How convenient it is to ride the UV Express?
o 5 - Very Convenient
o 4 - Mostly Convenient
o 3 - Convenient
o 2 - Unconvenient
o Very Unconvenient

Survey Questionnaire (Tagalog):

Mga katanungan:
Gaano ka kadalas sumakay ng UV sa loob ng isang lingo? (SM North-UST route) *
o Isa hanggang dalawang beses
o Tatlo hanggang apat na beses
o Lima hanggang walong beses
o Mahigit walong beses
Gaano katagal ang byahe mo papuntang Sm North mula UST? Papuntang UST mula
Sm North? *
o Wala pang tatlumpung minuto
o Tatlumpung minute hanggang isang oras
o Mahigit isang oras
Makatarungan ba ang pamasaheng iyong binabayaran? *
o Oo
o Hindi
(Markahan ang sagot) Gaano ka komportable sumakay sa UV? *
o 5 – Sobrang komportable
o 4 – Madalas komportable
o 3 - Kompotable
o 2 – Hindi komportable
o 1 – Madalas hindi komportable
(Markahan ang sagot) Gaano kadaling makahanap ng sasakyang UV? *
o 5 – Sobrang dali
o 4 – Madalas madali
o 3 – Minsan madali
o 4 - Mahirap
o 5 – Sobrang hirap
(Markahan ang sagot) Gaano kaligtas sumakay ng UV? *
o 5 – Sobrang ligtas
o 4 – Madalas ligtas
o 3 - Ligtas
o 2 - Delikado
o 1 – Sobrang delikado
(Markahan ang sagot) Gaano kaginhawa ang pagsakay sa UV? *
 o 5 – Sobrang ginhawa
o 4 – Madalas maginhawa
o 3 – Maginhawa
o 2 – Hindi maginhawa
o 1 – Sobrang hindi maginhawa

II. Analysis of Data and Results

In this survey we ask some people around the campus to help us generate our survey and we
found out that 43.3 % were in the Arts and Letters, 20 % in Architecture and 36.7 % in Engineering

In the 30 responses that we gathered in this question, the smallest percentage that we got is
that 3.3% or more than 8 times a week are riding a UV. Then the second is 23.3% or 1 to 2 times a week
of them are using the UV. Third is 26.7% or 3 to 4 times a week of them are riding the UV while the
most number of percentage is 46.7% or 5 to 8 times a week is riding the UV.

How long is your usual travel time from UST to SM North? SM North to UST?, 63.3% are
traveling for more than 1 hour from UST to SM North or vice versa. While 30% says that they consume
30 minutes to 1 hour in traveling and 6.7% says that they are just traveling it in less than 30 minutes.

80% says that they are satisfied with the fare that they are paying, while 20% of them are saying
they are not happy with the amount.
 In this question they are ask to rate how comfortable they are in riding a UV and 56.7% of them
says that they are in rank 3 of being comfortable in riding a UV. While 23.3% says that they are mostly
comfortable. 13.3% are uncomfortable or second in the lease confortable and the extremely
uncomfortable are 6.7%.

50% says that they are sometimes they are accessible to UV while 20% says that they are
accessible to the said vehicle including the people who are unaccessible to the UV also said 20%. Then
the 10% says that they are very unaccessible to the said mode of transport.
 The responses were ask if how safe is the UV Express and 43.3% says that the UV Express is safe
to ride also the people who rank safe has the same percentage. While, 10% of them felt unsafe in riding
this vehicle and 3.3% says that they feel very unsafe in riding UV Express.

They were ask to rank their convenience in riding this UV Express and 66.7% of them says that they are
convenient and 20% says that they are mostly convenient. The people who says that they are
unconvenient and very unconvenient got the same percentage of 6.7%.
III. Conclusion

The Public Vehicle Satisfaction Survey aims to measure the satisfaction of UST
students that uses the UST to SM north route and vice versa. With the given criteria,
responents are tasked to rate their satisfaction with UV Express that traverses this
route.

Respondents comprises of UST students that belong to the faculty of engineering,

arts and letters and architecture. Almost half of the respondents come from the
Faculty of arts and letters while the two faculties have 11 and 6 respondents each.

The respondents then was presented with criterias of satisfaction on the selected
PUV. The criteria comprises of comfortability, accessibility, safety and convenience.
Travel time, PUV utilization per week and fare satisfaction is also present in the
survey to further understand the commuters answer.

Overall, ll of the commuters are satisfied with the UV express as a way of

transportation when using this route. The respondents are generally comfortable
and safe when commuting. They also think that riding the UV Express is convenient
for them and satisfied with how much they are paying. However, UV express prove
to be sometimes unaccessible during peak hours and the travel time does not go
below 30 minutes and mostly reaches 1 hour or more on regular commuters.

Respondents are generally satisfied but are they satisfied just because they have no
choice or there are no more viable option? Many more variables needs to be
considered. Traffic congestion is one of the problems that this route encounters as
can be inferred from the travel time of the respondents. The government should
take steps in regulating traffic and improving the transportation in this area
especially since Espana is one of the most congested highways in Metro Manila