Hershey Medical Center

Food Service Management

Penn State Dietetic Interns
2019
Outline
● Themed Meal Results Summary ● Competitive Analysis Report
○ Marketing
● Merchandising Tables
○ Production/Decor
○ Pricing Report ● Standardized Food Safety Audits
○ Nutrition Education Pamphlet ● Highlights!
○ Customer Satisfaction Survey
○ Sales Data
○ Areas of improvement
Marketing
- Flyers posted throughout the hospital and displayed on promotional monitors
- Decorated theme meal serving area
Decor
Production - Menu
❖ Mediterranean Chicken & Artichokes
with 5 Grain Rice
❖ Green Beans with Leeks, Dill &
Raisins
❖ Roasted Vegetable Blend
❖ Cauliflower Rice Tabbouleh
❖ Honey Ricotta Parfait with Toasted
Almonds & Strawberries
Production
● Taste panel
● Day 1 Plan - sample ● Let’s Prep!
Meal Layout
Nutrition Education Pamphlet
Customer Satisfaction Survey
Customer Satisfaction Survey Results
Pricing Report
Pricing Report (cont.)
Sales Data
Total Theme Meal Contribution
Areas for Improvement
● Theme meal ● Foodservice Rotation
a. Forecasting Accuracy (275 a. Nourishments and Diet Office
portions) should be combined to one day
b. Assigned station for specialty b. Provide employee materials
orders (if offered) during orientation
c. Arrangement of the Tabbouleh
placement
d. Survey clarity
Competitive Analysis Report
Competitive Analysis Report
Merchandising Tables ● Childrens
● Rotunda
Standardized Food Safety Audits
● View a commercial food operation through the eyes of an
auditor
○ Recognition of food safety compliance
○ Reporting corrective actions
○ Noticed auditing skills improvement each week.
Highlights
● Terry
The people are what really
made this first food service
experience an amazing one!
● Alex
I loved learning new
areas of foodservice
that I never
experienced as a
CTY; it made the
entire rotation
relatable.
● Manvi
Worked in many kitchens but
loved the atmosphere over
here and learned a whole new
world of foodservice. Thank
you so much.
● Greta
Everyone was so helpful
and welcoming in the
kitchen when we didn't
know what we were
doing! Thank you!
Thank You!