Negociación Internacional

Evidencia 1: Dialogue “Evaluating product and service”

Juan Camilo Monsalve Baena

Fichas N 1565330

*German Andrés Argaez Castellanos

Servicio nacional del aprendizaje

Sena

Medellín

2019
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Actividad de aprendizaje 14

Evidencia 1: Dialogue “Evaluating product and service”

Sarah: Hello, Good morning Juan, I am Sarah Saend.

Juan: Hi Sarah, Good morning. How can I help you?

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Sarah: Juan, Please inform me how is the telephone management process in the collection
areas.

Juan: Sarah it basically starts with the reception of our clients’ database by a secure
transfer site.

Sarah: What do they do in your area after
the reception?
Juan: The load of the information is
generated to the management application
of our company and the work lists are
generated for the different groups of
collection consultants.
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Juan: In this process it is also defined if Juan: list of predictive or manual dialing,
they are going to manage in a virtual and or where applicable, only of virtual,
we know that they pay without the need management with text messages, and
of an advisor subsequently in mixed form,

Sarah: Ok very well Juan, what are the Sarah: Juan with that already started the
work lists you are talking about? telephone management?

Juan; don’t before this, and parallel to the generation of work lists.
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Juan: Strategies are generated for the collection management of the financial obligation
that are charged

Sarah: and with that you can call debtors to collect?

Juan; yes, it is defined that it must be Sarah: With which telephone

generated by an automatic bookmark and management ends?
that it must be generated with manual
dialing in order to obtain communication
with the debtors.
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Juan: it will only be when the client fulfills his promise of payment, Otherwise the process
of telephone management by advisor is generated again and supports are made by virtual
management.

Juan: Each time with an intensity and greater tone in search of having collection of areas.

Sarah: Ok thank you a lot Juan Juan: you’re welcome Sarah

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Glosario

Administration: a branch of an academic institution responsible for the maintenance and

supervision of the institution. Arts administration, a field that concerns business operations

around an art organization.

Business: Occupation, activity or work that is done to obtain a benefit.

Client: Person who uses the services of a professional or a company, especially the one

who does it regularly.

Collection: Set of things of the same class gathered by hobby or interest and classified.

Dialing: Dial a phone number.

Efficient: Who performs or fulfills a job or function perfectly.

Map the process: it’s the graphic representation, or the diagram, of the existing

interrelation between all the processes and sub processes of the company.

Process: is a set of activities that interact to produce a result.

Telephone: is a telecommunication device designed to transmit acoustic signals remotely

by means of electrical signals.