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CSE - Clerical Reasoning Part 1

1. Which one of the following does not fall under the major duties of an
efficient office clerk?
a) Getting acquainted with people
b) Making letters
c) Buying and requisitioning
d) Operating the telephone switch board

Ans: D

2. Almost all business organizations require appointments to be made,

attending to officer caller and promoting the company interest in general. In
this regard, which of the following clerical moods should be observed in the
office at all times?
a) Give immediate attention to people
b) Serve the Boss his morning coffee
c) Keep the file well organized
d) Attend to the cleanliness of the table.

Ans: A

3. The telephone provides the rapid relay of communication from one

office to another. A large part of a clerk’s duty is to receive and give office
messages through the phone. Which of the following should be practiced as
regards telephone use?
a) Answer the telephone after the third ring
b) Say “yes” as soon as the phone is picked up.
c) Let the Boss pick up the ring.
d) Identify the company and get the message.

Ans: D

4. Your company wants to requisition some goods from company A.

which of the following ways will you use to insure quick delivery of the
ordered goods?
a) Send a letter via ordinary mail
b) Wait for the company salesman to arrive
c) Fill up a purchase order for the purpose, fax it to the company
concerned.
d) Wait for the company to inquire about your order.

Ans: C

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5. All the following items below except one is not found in a purchase
order form. Which is the item?
a) Name and address of the company vendor
b) Name and address of the vendee
c) Quantity of items ordered
d) Vehicles used for the delivery of goods

Ans: D

6. Which of the following forms is not the concern of a clerk in a

business establishment?
a) Stock room requisition
b) Voucher for requisition
c) DECS Form 137
d) Purchase order

Ans: C

7. Which one of the following forms is not the concern of a clerk in a

business establishment?
a) Processing orders
b) Billing buyers
c) Typing and filing correspondence
d) Providing customers with promotional sample of products

Ans: D

8. Order for company products made through phone calls should be

received carefully in order to serve the customers. Which one of the
following does not contribute to the customer’s satisfactions?
a) Listen carefully to what the customer orders and jot them down
carefully.
b) Repeat the information jotted down to be sure you got the order right
c) Type the order in a sales invoice and send at once to the sales
department
d) Consider the caller a nuisance.

Ans: D

9. All the following except one is associated with indexing. Which is this
one?
a) Sophomoric
b) Numeric
c) Geographic

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d) Alphabetic

Ans: A

10. In receiving an inter-office telephone calls, one of the following is

definitely a proper procedure to do. which one is this?
a) Answer the phone promptly and give your department
b) Answer with “Hello” and wait until the other line send the message
c) Get a ball pen and a memo pad, then answer the phone
d) Engage the caller in a social talk, or send reply thru texting.

Ans: A

11. Which is preferable in addressing a correspondence for the Lady

President of the Philippines?
a) Her Excellency President Gloria Macapagal-Arroyo
b) President Gloria Macapagal-Arroyo
c) Her Excellency Gloria Macapagal-Arroyo
d) President GMA

Ans: A

12. In address the Pope, which way is preferred?

a) Your Majesty
b) Your Excellency
c) His Excellency
d) Your Honor

Ans: B

13. The law which mandates use of Filipino in government office

correspondence
a) R.A. 336
b) Executive Order 336
c) Exec Order 335
d) Adm. Order 338

Ans: C

14. Which one of the following is not a way of relaying information to

various
a) Department Order
b) Memorandum Circular
c) Department Memo

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d) Order Form

Ans: D

15. Which is not an appointment given to a hired in any establishment?

a) Temporary
b) Regular
c) Emergency appointment
d) Permanent-casual

Ans: D

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