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No Tanggal Agent No Tiket Nama Pelanggan Inet PSTN

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CP Email Sumber Tiket Kategori
Keluhan Emotion Status
Solusi
Ramah ODS Closed Delete Portofolio [AddOn] Catchplay
Agak MaraODS 2 On ProgresGagal Registrasi [AddOn] Cloud Storage
Marah ODS > 2 Gagal Transaksi SOD [AddOn] Edukids
Sangat Marah Gagal Mapping Portofolio [AddOn] HOOQ
Gagal Top Up Saldo [AddOn] Hybrid Box
Lapor Gangguan [AddOn] Iflix
Gagal Bayar Tagihan [AddOn] IndiHome Cloud
Log In [AddOn] IndiHome Smart
Gagal Reedem Poin [AddOn] Minipack UseeTV
Gagal Login [AddOn] Movin
Reset Akun [AddOn] Speed On Demand
Lupa Password [AddOn] TV Storage
Gagal Tambah Layanan [AddOn] Wifi.id Seamless
OOT [Unsubscribe] Catchplay
POIN [Unsubscribe] Cloud Storage
Gagal Lapor Gangguan [Unsubscribe] Edukids
Gagal Refund [Unsubscribe] HOOQ
Transaksi Add On [Unsubscribe] Hybrid Box
Kode OTP tidak masuk [Unsubscribe] Iflix
Gagal Cek Billing [Unsubscribe] IndiHome Cloud
Gagal Migrasi Paket [Unsubscribe] IndiHome Smart
Gagal create account [Unsubscribe] Minipack UseeTV
Unsubscribe [Unsubscribe] Movin
Akun Suspend [Unsubscribe] Speed On Demand
Order PSB [Unsubscribe] TV Storage
Status PSB Tidak Update [Unsubscribe] Wifi.id Seamless
Dompet myIndiHome Akun dompet terblokir
Tambah No.Layanan (Mapping) Akun suspend
Tagihan Cek no.HP atau email
Top Up Kuota Email dan No.CP sudah terdaftar
Provisioning Follow Up status Order
Sign Up Gagal bayar
Gagal bayar tagihan
Gagal cek billing
Gagal feasibility
Gagal lapor gangguan
Gagal pilih paket IndiHome
Gagal redeem poin
Gagal Top Up saldo
Gagal verifikasi jaringan (SVM 2)
Gagal verifikasi KTP (SVM 1)
Hapus akun myIH
Hapus Portofolio
Kuota tidak bertambah
Lupa Password
myIH Partner
No.CP typo atau sudah terdaftar
No.Token tidak diterima
Non Teknis
Poin tidak update
Refund belum masuk di Dompet
Status PSB tidak update
Status PSB tidak update
Tagihan tidak sesuai
Tampilan paket tidak update
Teknis
Tidak menerima kode OTP reset password
Tidak menerima kode OTP Sign Up
Tidak menerima PIN dompet
Voucher tidak dapat dipakai
Sign Up Tidak menerima kode OTP Sign Up DBO
Sign Up Email dan No.CP sudah terdaftar DBO
Sign Up Hapus akun myIH DIT / Neur
Log In Akun suspend DBO
Log In Tidak menerima kode OTP reset pass DBO
Log In No.CP typo atau sudah terdaftar DIT / Neuron
Log In Lupa Password DBO
Log In Cek no.HP atau email DBO
Reset Akun Status PSB tidak update DBO
Reset Akun Status PSB tidak update DIT / Neuron
Reset Akun Tampilan paket tidak update DBO
Reset Akun Status PSB tidak update DIT / Neuron
Tambahan No.Layanan(Mapping) Hapus Portofolio DBO
Tambahan No.Layanan(Mapping) Hapus Portofolio DIT
Tambahan No.Layanan(Mapping) Gagal verifikasi jaringan (SVM 2) DBO
Tambahan No.Layanan(Mapping) Gagal verifikasi jaringan (SVM 2) DIT
Tambahan No.Layanan(Mapping) Gagal verifikasi KTP (SVM 1) DBO
Tambahan No.Layanan(Mapping) Gagal verifikasi KTP (SVM 1) DIT
Tagihan Gagal cek billing DBO
Home Cloud Tagihan Gagal cek billing DIT
Home Smart Tagihan Tagihan tidak sesuai DBO
pack UseeTV Tagihan Tagihan tidak sesuai DIT
Tagihan Gagal bayar tagihan DBO
d On Demand Transaksi Add On [AddOn] Speed On Demand DBO
Transaksi Add On [AddOn] Speed On Demand DIT
d Seamless Transaksi Add On [AddOn] Speed On Demand T-Money
Transaksi Add On [AddOn] Speed On Demand Finnet
Transaksi Add On [AddOn] Minipack UseeTV DBO
Transaksi Add On [AddOn] Minipack UseeTV DIT
dah terdaftar Transaksi Add On [AddOn] Minipack UseeTV T-Money
Transaksi Add On [AddOn] Minipack UseeTV Finnet
Transaksi Add On [AddOn] Wifi.id Seamless DBO
Transaksi Add On [AddOn] Wifi.id Seamless DIT
Transaksi Add On [AddOn] Wifi.id Seamless T-Money
Transaksi Add On [AddOn] Wifi.id Seamless Finnet
Transaksi Add On [AddOn] Movin DBO
Transaksi Add On [AddOn] Movin DIT
Transaksi Add On [AddOn] Movin T-Money
Transaksi Add On [AddOn] Movin Finnet
ngan (SVM 2) Transaksi Add On [AddOn] Cloud Storage DBO
Transaksi Add On [AddOn] Cloud Storage DIT
Transaksi Add On [AddOn] Cloud Storage T-Money
Transaksi Add On [AddOn] Cloud Storage Finnet
Transaksi Add On [AddOn] IndiHome Cloud DBO
Transaksi Add On [AddOn] IndiHome Cloud DIT
Transaksi Add On [AddOn] IndiHome Cloud T-Money
dah terdaftar Transaksi Add On [AddOn] IndiHome Cloud Finnet
Transaksi Add On [AddOn] IndiHome Smart DBO
Transaksi Add On [AddOn] IndiHome Smart DIT
Transaksi Add On [AddOn] Hybrid Box DBO
k di Dompet Transaksi Add On [AddOn] Hybrid Box DIT
Transaksi Add On [AddOn] Hybrid Box T-Money
Transaksi Add On [AddOn] Hybrid Box Finnet
Transaksi Add On [AddOn] TV Storage DBO
Transaksi Add On [AddOn] TV Storage DIT
Transaksi Add On [AddOn] TV Storage T-Money
de OTP reset password Transaksi Add On [AddOn] TV Storage Finnet
de OTP Sign Up Transaksi Add On [AddOn] Iflix DBO
Transaksi Add On [AddOn] Iflix DIT
Transaksi Add On [AddOn] Iflix T-Money
Transaksi Add On [AddOn] Iflix Finnet
Transaksi Add On [AddOn] Catchplay DBO
Transaksi Add On [AddOn] Catchplay DIT
Transaksi Add On [AddOn] Catchplay T-Money
Transaksi Add On [AddOn] Catchplay Finnet
Transaksi Add On [AddOn] HOOQ DBO
Transaksi Add On [AddOn] HOOQ DIT
Transaksi Add On [AddOn] HOOQ T-Money
Transaksi Add On [AddOn] HOOQ Finnet
Transaksi Add On [AddOn] Edukids DBO
Transaksi Add On [AddOn] Edukids DIT
Transaksi Add On [AddOn] Edukids T-Money
Transaksi Add On [AddOn] Edukids Finnet
Unsubscribe [Unsubscribe] Speed On Demand DBO
Unsubscribe [Unsubscribe] Minipack UseeTV TVV
Unsubscribe [Unsubscribe] Wifi.id Seamless DBO
Unsubscribe [Unsubscribe] Wifi.id Seamless DIT
Unsubscribe [Unsubscribe] Movin DBO
Unsubscribe [Unsubscribe] Movin DIT
Unsubscribe [Unsubscribe] Cloud Storage DBO
Unsubscribe [Unsubscribe] Cloud Storage DIT
Unsubscribe [Unsubscribe] IndiHome Cloud DBO
Unsubscribe [Unsubscribe] IndiHome Cloud DIT
Unsubscribe [Unsubscribe] IndiHome Smart DBO
Unsubscribe [Unsubscribe] IndiHome Smart DIT
Unsubscribe [Unsubscribe] Hybrid Box DBO
Unsubscribe [Unsubscribe] Hybrid Box DIT
Unsubscribe [Unsubscribe] TV Storage DBO
Unsubscribe [Unsubscribe] TV Storage DIT
Unsubscribe [Unsubscribe] Iflix TVV
Unsubscribe [Unsubscribe] Catchplay TVV
Unsubscribe [Unsubscribe] HOOQ TVV
Unsubscribe [Unsubscribe] Edukids TVV
Dompet myIndiHome Tidak menerima PIN dompet T-Money
Dompet myIndiHome Akun dompet terblokir T-Money
Dompet myIndiHome Gagal Top Up saldo T-Money
Dompet myIndiHome No.Token tidak diterima T-Money
Dompet myIndiHome Refund belum masuk di Dompet T-Money
POIN Poin tidak update DBO
POIN Poin tidak update CRL
POIN Gagal redeem poin DBO
POIN Gagal redeem poin CRL
POIN Voucher tidak dapat dipakai DBO
POIN Voucher tidak dapat dipakai CRL
Order PSB Gagal feasibility DBO
Order PSB Gagal pilih paket IndiHome DBO
Order PSB Follow Up status Order DBO
Order PSB Follow Up status Order FCC
Order PSB Follow Up status Order Privy
Top Up Kuota Kuota tidak bertambah DIT / Neuron
Top Up Kuota Gagal bayar DBO
Top Up Kuota Gagal bayar DIT
Top Up Kuota Gagal bayar T-Money
Top Up Kuota Gagal bayar Finnet
Lapor Gangguan Gagal lapor gangguan DBO
Lapor Gangguan Gagal lapor gangguan DIT
OOT myIH Partner DBO
OOT Teknis DBO
OOT Non Teknis DBO
147 Abdul Qaadir Zailani CRL
Team Solution Adrianus Bonggakaraeng CRL
MyIndiHome Customer Enggar Bayu Adhi CRL
Sosial Media Novianto Nugroho DBO
Sholahuddin DBO
DIT / Neuron Muhamad Ripanji Maulan DBO
Ari Syahrudin DBO
DBO
DBO
DIT / Neuron DBO
DBO
DIT / Neuron DBO
DBO
DBO
DBO
DBO
DBO
DBO
DBO
DBO
DBO
DBO
DBO
DBO
DBO
DBO
DBO
DBO
DBO
DBO
DBO
DBO
DBO
DBO
DBO
DBO
DBO
DBO
DBO
DBO
DBO
DBO
DBO
DBO
DBO
DBO
DBO
DBO
DBO
DIT
DIT
DIT
DIT
DIT
DIT
DIT
DIT
DIT
DIT
DIT
DIT
DIT
DIT
DIT
DIT
DIT
DIT
DIT
DIT
DIT
DIT
DIT
DIT
DIT
DIT
DIT
DIT / Neuron
DIT / Neuron
DIT / Neuron
DIT / Neuron
DIT / Neuron
FCC
Finnet
Finnet
Finnet
Finnet
Finnet
Finnet
Finnet
Finnet
Finnet
Finnet
Finnet
Finnet
Finnet
Privy
T-Money
T-Money
T-Money
T-Money
T-Money
T-Money
T-Money
T-Money
T-Money
T-Money
T-Money
T-Money
T-Money
DIT / Neuron T-Money
T-Money
T-Money
T-Money
T-Money
TVV
TVV
TVV
TVV
TVV
Total Tiket 0 #DIV/0!
On Progress 0 #DIV/0!
Closed 0 #DIV/0!

Kategori Jumlah Tiket Persentase


Delete Portofolio 0 #DIV/0!
Gagal Registrasi 0 #DIV/0!
Gagal Transaksi SOD 0 #DIV/0!
Gagal Mapping Portofolio 0 #DIV/0!
Gagal Top Up Saldo 0 #DIV/0!
Lapor Gangguan 0 #DIV/0!
Gagal Bayar Tagihan 0 #DIV/0!
Log In 0 #DIV/0!
Gagal Reedem Poin 0 #DIV/0!
Gagal Login 0 #DIV/0!
Reset Akun 0 #DIV/0!
Lupa Password 0 #DIV/0!
Gagal Tambah Layanan 0 #DIV/0!
OOT 0 #DIV/0!
POIN 0 #DIV/0!
Gagal Lapor Gangguan 0 #DIV/0!
Gagal Refund 0 #DIV/0!
Transaksi Add On 0 #DIV/0!
Kode OTP tidak masuk 0 #DIV/0!
Gagal Cek Billing 0 #DIV/0!
Gagal Migrasi Paket 0 #DIV/0!
Gagal create account 0 #DIV/0!
Unsubscribe 0 #DIV/0!
Akun Suspend 0 #DIV/0!
Order PSB 0 #DIV/0!
Status PSB Tidak Update 0 #DIV/0!
Dompet myIndiHome 0 #DIV/0!
Tambah No.Layanan (Mapping) 0 #DIV/0!
Tagihan 0 #DIV/0!
Top Up Kuota 0 #DIV/0!
Provisioning 0 #DIV/0!
Sign Up 0 #DIV/0!
TOTAL 0 #DIV/0!
Jumlah
Agent
Tiket 1 2 3 4 5 6 7 8 9 10 11
Abdul Qaadir Zailani Err:520 ### ### ### ### ### ### ### ###
Adrianus Bonggakaraeng Err:520 ### ### ### ### ### ### ### ###
Enggar Bayu Adhi Err:520 ### ### ### ### ### ### ### ###
Novianto Nugroho Err:520 ### ### ### ### ### ### ### ###
Sholahuddin Err:520 ### ### ### ### ### ### ### ###
Muhamad Ripanji Maulana Err:520 ### ### ### ### ### ### ### ###
Ari Syahrudin Err:520 ### ### ### ### ### ### ### ###
### ### ### ### ### ### ### ###
Total Err:520
Err:520 Err:520
May-19
12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30
### ### ### ### ### ### ### ### ### ### ### ### ### ###
### ### ### ### ### ### ### ### ### ### ### ### ### ###
### ### ### ### ### ### ### ### ### ### ### ### ### ###
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### ### ### ### ### ### ### ### ### ### ### ### ### ###
### ### ### ### ### ### ### ### ### ### ### ### ### ###
### ### ### ### ### ### ### ### ### ### ### ### ### ###
### ### ### ### ### ### ### ### ### ### ### ### ### ###
Err:520 Err:520 Err:520
31 1-May-2019
### 2-May-2019
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### 8-May-2019
### 9-May-2019
Err:520 10-May-2019
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