Beruflich Dokumente
Kultur Dokumente
EXECUTIVE SUMMARY
Pain control for patients undergoing thoracic surgery is essential for their comfort and for
improving their ability to function after surgery, but it can significantly increase costs. Here,
we demonstrate how time-driven activity-based costing (TDABC) can be used to assess per-
sonnel costs and create process-improvement strategies.
We used TDABC to evaluate the cost of providing pain control to patients undergoing
thoracic surgery and to estimate the impact of specific process improvements on cost. Retro-
spective healthcare utilization data, with a focus on personnel costs, were used to assess cost
across the entire cycle of acute pain medicine delivery for these patients. TDABC was used
to identify possible improvements in personnel allocation, workflow changes, and epidural
placement location and to model the cost savings of those improvements.
We found that the cost of placing epidurals in the preoperative holding room was less
than that of placing epidurals in the operating room. Personnel reallocation and workflow
changes resulted in mean cost reductions of 14% with epidurals in the holding room and 7%
cost reductions with epidurals in the operating room. Most cost savings were due to rede-
ploying anesthesiologists to duties that are more appropriate and reducing their unnecessary
duties by 30%. Furthermore, the change in epidural placement location alone in 80% of cases
reduced costs by 18%. These changes did not compromise quality of care.
TDABC can model personnel costs and process improvements in delivering specific
healthcare services and justify further investigation of process improvements.
For more information about the concepts in this article, contact Dr. Popat at
kupopat@mdanderson.org.
The authors declare no conflicts of interest.
© 2018 Foundation of the American College of Healthcare Executives
DOI: 10.1097/JHM-D-16-00040
© 2018 Foundation of the American College of Healthcare Executives. All rights reserved.
Time-Driven Activity-Based Costing in Acute Pain Management
www.ache.org/journals e77
© 2018 Foundation of the American College of Healthcare Executives. All rights reserved.
Journal of Healthcare Management
the costs of providing care and to identify placing epidurals in the operating room or
cost-saving strategies. Personnel accounts in another location (preoperative holding
for the largest portion of total costs, so room), and (2) to evaluate the cost savings
we used TDABC in an inpatient setting of process-improvement initiatives in pain
to help assess the cost of a portion of the care delivery for patients undergoing tho-
care (pain management) provided to a racic surgery. We hypothesized that placing
patient throughout a hospital stay, based epidurals outside the operating room and
on the time each provider spends with reallocating personnel to perform at the
that patient. (Several studies suggest that highest level of their qualifications would
poorly controlled acute pain could lead save costs without compromising quality
to higher chances of developing chronic and thus would increase value.
pain, and thus higher healthcare costs in We retrospectively modeled the use of
the future [(Lavand’homme, De Kock, & healthcare resources by our set of thoracic
Waterloos, 2005].) TDABC has been used surgery patients to assess baseline costs and
at a higher level to assess inpatient per- the cost savings of process-improvement
sonnel cost by allocating provider costs initiatives. One technique for controlling
per staffed bed (Kaplan & Anderson, pain, epidural analgesia, was the center of
2007). To the authors’ knowledge, this this analysis. The use of TDABC to study
is the first time a segment of inpatient acute pain care delivery for inpatient
personnel cost has been calculated using services has not been reported. This case
TDABC. As a hospital decides what kind study can be generalized to all hospitals
of services it can afford to offer, this type interested in improving their processes and
of analysis for nonmainstream services is understanding their costs.
useful.
We chose thoracic surgery as a model METHODS
because it constituted the majority of our Process Maps and Personnel Costs
patient population requiring epidural A complete cycle of pain-management
analgesia. The personnel and the processes delivery for patients undergoing thoracic
used for pain management for thoracic surgery was defined to determine which
surgery are similar to those required for activities and resources to include in the
other acute pain management procedures. cost analysis (see Figure 1 for a high-level
Thus, the process-improvement strate- “blueprint” of inpatient surgery). The pro-
gies identified in thoracic surgery can be cess was color coded to identify activities
extrapolated to other acute pain manage- involving pain management resources and
ment procedures. thus to be included in the cost analysis.
Two pathways were identified for
Study Aim and Objectives patients receiving pain management with
The aim of this study is to demonstrate epidural analgesia: epidural catheter place-
how TDABC can model performance ment in the nonoperating area (i.e., pre-
improvement strategies and their effect operative holding room) and placement in
on cost. The objectives of this study are the operating room (OR). Care providers
(1) to measure baseline personnel costs of involved in both pathways were interviewed
© 2018 Foundation of the American College of Healthcare Executives. All rights reserved.
Time-Driven Activity-Based Costing in Acute Pain Management
Figure 1
High-Level Blueprint of Processes Involved in Inpatient Surgery
Day of Surgery Post-Operative Day 0–1+
Note. Darker boxes indicate activities involved in pain management, which are included in the cost analysis.
Figure 2
Process Map Excerpt
1 2 3 4 5 7
Acute Pain Anes MD Acute Pain Acute Pain RN Acute Pain RN Does N 80% Anes MD
Coordinator Reviews patient Coordinator Gathers drugs Places patient need Signs in to
Gathers records; Escorts family monitors an IV? PICIS and A
surgery, blood, explains out and gathers 5 5 performs
and anesthesia procedure and equipment Y 20% positioning
consents; consents to prep
ensures history patient 10 6 5
and physical 12.5 4
Anes MD
have been Acute Pain RN
Places IV and
updated; Gathers drugs
portacath
pregnancy test 5 5
given; preop RN
assessment is
complete
52.5 6
PACU MD
Places IV and
portacath
5
Notes. Anes = anesthesiology; PACU = postanesthesia care unit; PICIS = electronic health record system. Process improvement
examples are shown in darker boxes. “A” (at right) is the first area identified by the authors to model an alternative, which is shown in
the topmost box. Resources are identified with the time estimates and probabilities of completing the activities involved in a process.
to create process maps. All finalized maps Cost estimates were obtained by multi-
were validated by direct observation and plying the cost-capacity rate (CCR) by the
by staff members from the Department amount of time required for each resource
of Pain Management, the Department of to perform the patient care processes
Thoracic and Cardiovascular Surgery, the (Kaplan & Anderson, 2004, 2007). CCRs
Division of Nursing, and the Department of were derived from staff members’ salaries
Anesthesiology. The process maps included plus fringe benefits and a percentage of
time estimates and probabilities of activ- institutional overhead costs. Each step in
ity occurrence (see Figure 2 for a detailed the process map was costed and aggre-
excerpt of one of the maps). gated to compute the total TDABC cost for
www.ache.org/journals e79
© 2018 Foundation of the American College of Healthcare Executives. All rights reserved.
Journal of Healthcare Management
© 2018 Foundation of the American College of Healthcare Executives. All rights reserved.
Time-Driven Activity-Based Costing in Acute Pain Management
Table 1
Process Improvement Initiatives
Process
Improvement Time
Cycle Improvement Description Savings Cost Savings
Cycle 1 Improvement A Assign acute pain RN 11 minutes $76.02
Personnel change instead of anesthesia
MD
Assign resident instead of 5 minutes $37.06
anesthesia MD
Assign acute pain MLP 10 minutes $24.25
to follow up 70% of
the time in place of the
anesthesia MD
Improvement B OR schedule redesign: 48 minutes $70.56
Workflow change Reduce APM coordinator
effort by 48 minutes
Limit time to 30 minutes 10 minutes $92.88
for epidural placement
Cycle 2 Improvement C C-1a: Try to place Not $394.27 for
Facility/volume epidurals in holding applicable every epidural
change room for 50% and in placed in the
OR for 50% of epidural holding room
patient cases versus the OR
C-2a: Try to place epidurals Not
in holding room for 80% applicable
and in OR for 20% of
epidural patient cases
Note. APM = acute pain management; MD = personnel with MD; MLP = midlevel provider; OR = operating room; RN =
personnel with RN.
a
C-1 and C-2 are alternatives to each other.
often switch roles from the operating room time compared to the holding area. In the
to the acute pain team. The monitoring of OR, there is also the consideration of lost
the patients during the placement of the opportunity costs, as a surgical case could
epidural and the sedation given in both be performed (and billed) in the time used
locations is similar. After surgery, both to perform an epidural.
patient groups follow the same pathway. TDABC methodology was used to
Thus, the difference in placing the epi- analyze results in a retrospective cohort
dural in the OR or the holding area is study of patients undergoing six thoracic
essentially the location, and therefore the surgery procedures (chest wall resection,
difference in the facility cost. The OR is esophagectomy, extrapleural pneumo-
much higher priced real estate per unit of nectomy, thoracotomy, pneumonectomy,
www.ache.org/journals e81
© 2018 Foundation of the American College of Healthcare Executives. All rights reserved.
Journal of Healthcare Management
© 2018 Foundation of the American College of Healthcare Executives. All rights reserved.
Time-Driven Activity-Based Costing in Acute Pain Management
Figure 3
Cost Savings After Improvements Compared With Current Processes
$300,000.00 0%
-2%
$250,000.00
-4%
-6%
$200,000.00
-8%
$150,000.00 -10%
-12%
$100,000.00
-14%
-16%
$50,000.00
-18%
$0.00 -20%
Process Improvement Process Improvement Process Improvement
Cycle 1 Cycle 2 C-1 Cycle 2 C-2
anesthesiology, to quantify and evaluate that the acute pain team at our institution
the costs of delivering skilled pain manage- could reduce costs without compromising
ment services over the course of a patient’s quality, which is assessed by adequate pain
complete cycle of care. Only then would control for patients.
we be able to assess the costs and tradeoffs Our second improvement cycle mod-
of process-improvement initiatives in eled a change in procedure location that
delivering acute pain services (Johnstone also did not compromise quality, as equally
& Martinec, 1993; Kaplan et al., 2014; qualified anesthesiologists performed the
Senagore et al., 2001). TDABC methodol- epidural procedure regardless of the loca-
ogy is advantageous because it provides a tion. Furthermore, from our review of the
feasible approach to determining the true retrospective data, the patient outcomes of
costs of delivering healthcare services and length of stay and pulmonary and cardiac
facilitates the identification of process- complications did not differ between the
improvement opportunities (French et al., groups that experienced and did not experi-
2013; Kaplan et al., 2014). ence the changes of the second improve-
For our first improvement cycle, ment cycle. This supports the results of an
TDABC methodology allowed us to earlier study, which found that turnover
model the improvements in workflow times were the same in the operating room
and the reallocation of personnel so they whether the epidural was administered in an
could perform at the highest level of their induction area outside the operating room
licensure. Together, these estimates showed or in the operating room itself (Mulroy
www.ache.org/journals e83
© 2018 Foundation of the American College of Healthcare Executives. All rights reserved.
Journal of Healthcare Management
et al., 2000). Thus, placing the epidural in room is most efficient when surgeries are
the preoperative holding room is more cost- being performed in it; thus, we assessed the
effective than placing the epidural in the OR cost of using the OR for epidural place-
and maintains the same standard of care. ment instead of surgery. Another limitation
of this study is the use of an institutional
LIMITATIONS overhead rate for CCRs instead of a depart-
A clear limitation of this study is that we ment-specific overhead rate. Departments
did not account for the use of medication, with large amounts of depreciable capital,
equipment, and other supplies (i.e., mate- such as equipment and technology, have
rial costs). Obtaining the necessary cost higher institutional support costs, leading
data for the materials proved difficult, and to higher costs overall.
considering that we could not influence
what materials were used (nor did the CONCLUSION
study aim to do any sort of comparative Using TDABC methodology focused on
analysis of medications), we decided to personnel costs enabled us to capture
exclude material costs. Studies have consis- complex processes and assess their costs
tently shown that one half to two thirds of with manageable effort. We demonstrated
the costs of pain care delivery are attrib- that TDABC helps identify process-
utable to personnel (French et al., 2013; improvement opportunities and can model
Schuster & Standl, 2006; Schuster, Standl and predict the financial impact of those
et al., 2004); therefore, we focused on changes without actual implementation.
assessing the personnel costs of managing Our analysis provides justification for fur-
pain after thoracic surgery using TDABC. ther investigation of our proposed process-
Future studies of pain management costs improvement initiatives.
will need to include other cost drivers such
as facilities beyond our estimates of operat-
REFERENCES
ing room costs and medication, equipment,
Elixhauser, A., & Andrews, R. M. (2010). Profile
and supplies (Johnstone & Martinec, 1993). of inpatient operating room procedures in US
Obtaining accurate facility costs for hospitals in 2007. Archives of Surgery, 145(12),
use of the operating room is difficult, yet 1201–1208. doi: 10.1001/archsurg.2010.269
essential. Future analyses should aim to Feeley, T. W., Fly, H. S., Albright, H., Walters, R., &
include all costs incurred by all processes Burke, T. W. (2010). A method for defining value
in healthcare using cancer care as a model. Jour-
of interest. Although we did not know the
nal of Healthcare Management, 55(6), 399–411.
cost per minute of operating room use at French, K. E., Albright, H. W., Frenzel, J. C.,
our institution, we were able to complete Incalcaterra, J. R., Rubio, A. C., Jones, J. F., &
our analysis using the costs available in Feeley, T. W. (2013). Measuring the value of pro-
the literature. Besides the major limitation cess improvement initiatives in a preoperative
of using a facility cost from the literature, assessment center using time-driven activity-
based costing. Healthcare, 1(3–4), 136–142. doi:
we also did not tackle the surgical pro-
10.1016/j.hjdsi.2013.07.007
cess times and surgical follow-up, as our French, K. E., Guzman, A. B., Rubio, A. C., Frenzel,
model could not affect process or person- J. C., & Feeley, T. W. (2016). Value based care
nel changes in those regards. An operating and bundled payments: Anesthesia care costs
© 2018 Foundation of the American College of Healthcare Executives. All rights reserved.
Time-Driven Activity-Based Costing in Acute Pain Management
for outpatient oncology surgery using time- Öker, F., & Özyapici, H. (2013). A new costing model
driven activity-based costing. Healthcare, 4(3), in hospital management: Time-driven activity-
173–180. based costing system. The Health Care Manager,
Johnstone, R. E., & Martinec, C. L. (1993). Costs of 32(1), 23–36.
anesthesia. Anesthesia and Analgesia, 76(4), 840– Schuster, M., Gottschalk, A., Freitag, M., & Standl,
848. doi: 10.1213/00000539-199304000-00028 T. (2004). Cost drivers in patient-controlled
Kaplan, R. S., & Anderson, S. R. (2004). Time-driven epidural analgesia for postoperative pain man-
activity-based costing. Harvard Business Review, agement after major surgery. Anesthesia and
82(11), 131–138. doi: 10.2139/ssrn.485443 Analgesia, 98(3), 708–713.
Kaplan, R. S., & Anderson, S. R. (2007). Time-driven Schuster, M., & Standl, T. (2006). Cost driv-
activity-based costing: A simpler and more power- ers in anesthesia: Manpower, technique and
ful path to higher profits. Boston, MA: Harvard other factors. Current Opinion in Anesthe-
Business School Press. siology, 19(2), 177–184. doi: 10.1097/01.
Kaplan, R. S., Witkowski, M., Abbott, M., Guzman, aco.0000192790.78139.82
A. B., Higgins, L. D., Meara, J. G., … Feeley, Schuster, M., Standl, T., Wagner, J. A., Berger, J.,
T. W. (2014). Using time-driven activity-based Reißmann, H., & Am Esch, J. S. (2004). Effect
costing to identify value improvement oppor- of different cost drivers on cost per anesthesia
tunities in healthcare. Journal of Healthcare minute in different anesthesia subspecialties.
Management, 59(6), 399–412. Anesthesiology: The Journal of the American Soci-
Lavand’homme, P., De Kock, M., & Waterloos, ety of Anesthesiologists, 101(6), 1435–1443.
H. (2005). Intraoperative epidural analgesia Senagore, A. J., Whalley, D., Delaney, C. P., Mekhail,
combined with ketamine provides effective N., Duepree, H. J., & Fazio, V. W. (2001). Epi-
preventive analgesia in patients undergoing dural anesthesia-analgesia shortens length of
major digestive surgery. Anesthesiology: The stay after laparoscopic segmental colectomy for
Journal of the American Society of Anesthesiolo- benign pathology. Surgery, 129(6), 672–676.
gists, 103(4), 813–820. Thaker, N. G., Frank, S. J., & Feeley, T. W. (2015).
Macario, A. (2010). What does one minute of Comparative costs of advanced proton and
operating room time cost? Journal of Clini- photon radiation therapies: Lessons from time-
cal Anesthesia, 22(4), 233–236. doi: 10.1016/j. driven activity-based costing in head and neck
jclinane.2010.02.003 cancer. Journal of Comparative Effectiveness
McLaughlin, N., Burke, M. A., Setlur, N. P., Research, 4(4), 297–301.
Niedzwiecki, D. R., Kaplan, A. L., Saigal, Werner, M. U., & Nielsen, P. R. (2007). The acute
C., … Kaplan, R. S. (2014). Time-driven pain service: Present and future role. Current
activity-based costing: A driver for provider Anaesthesia and Critical Care, 18(3), 135–139.
engagement in costing activities and redesign WOCN Society National Public Policy Committee.
initiatives. Neurosurgical Focus, 37(5), E3. doi: (2012). Reimbursement of advanced practice
10.3171/2014.8.FOCUS14381 registered nurse services: A fact sheet. Journal of
Mulroy, M. F., Larkin, K. L., Hodgson, P. S., Helman, Wound, Ostomy, and Continence Nursing, 39(2
J. D., Pollock, J. E., & Liu, S. S. (2000). A compar- Suppl), S7.
ison of spinal, epidural, and general anesthesia Wright, J. G., Roche, A., & Khoury, A. E. (2010).
for outpatient knee arthroscopy. Anesthesia and Improving on-time surgical starts in an operating
Analgesia, 91(4), 860–864. room. Canadian Journal of Surgery, 53(3), 167.
www.ache.org/journals e85
© 2018 Foundation of the American College of Healthcare Executives. All rights reserved.