Mohammad Zubairuddin

469-734-1381; zubairuddin80@yahoo.com
www.linkedin.com/in/mzubairuddin

EDUCATION
The University of Texas at Dallas December 2017
B.S., Information Technology and Systems GPA 3.4

CERTIFICATIONS & TECHNICAL SKILLS

Analysis Tools: Tableau, MS Excel
Programming: Knowledge of SQL, Java, HTML, CSS
Operating Systems: Windows, OS X
Software: SQL Server, SAP, Microsoft Office, Eclipse

BUSINESS EXPERIENCE
Jack Henry and Associates, Allen, TX April 2018 - Present
Application Support Analyst
 Accurately assess customer's product issue or problem. Asks the user well-thought out or detailed questions,
and carefully listen to the user's response to fully comprehend the need, product issue, and best avenue for
resolving the problem.
 Identify and resolve software/technical issues and any other questions that may arise. Answer general
software/technical questions
 Monitor incoming cases/emails and resolve in accordance with Service Level Standards (SLS). Uses available
support tools to assist the customer and/or recreate the issue.

Cotiviti Healthcare, McKinney, TX May 2017- August 2017

IT Intern
 Build data pipelines that clean, transform, and aggregate unorganized and unformatted data into databases or
data sources
 Reviewed and tested software components for adherence to the design requirements and documented test
results

 Developed concise, finite data conversion, performed processing, and deployed processes in order to deliver
time sensitive data to production within set deliverable times
Network Experto, Plano, TX January 2017- March 2017
IT Network Intern
 Monitor and maintain system components to insure expected operation, reliability, and that service level
expectations are met for all dependent systems
 Troubleshoot various technology components and network-connected devices as well as related hardware and
software and perform repairs to this equipment
 Assist in the implementation of administrative and instructional software, applications, and systems

Woodforest National Bank, McKinney, TX April 2013 – April 2017

Retail Banker
 Executed branch security procedures and protected customer confidentiality and privacy
 Processed over 10,000 customer transactions accurately and efficiently in adherence to bank policies
 Achieved personal sales and referral goals by identifying, marketing, and cross-selling banking products and
services beneficial to customer needs, driving sales up 15%

ORGANIZATION
Cybersecurity Group (CSG), UT Dallas January 2017- December 2017
MIS Club, UT Dallas January 2016 – December 2016
ADDITIONAL INFORMATION
Languages: Hindi (Advanced) Urdu (Advanced)
Eligibility: Eligible to work in the U.S. with no restrictions