Basics of SAP

ERP and SAP.

Architecture and different products of SAP.
Modules in SAP and Short Brief on SD / MM / FI.
SAP Logon Pad, creating a connection , loging in.
SAP GUI and navigation.

ABAP
Intro to ABAP. Editor.
Data types, Operators.
Create Your First program.

Intro to database.

Creating Transparent Table /Data element

/ Domain/search helps.

Buffering, Indexes etc.,

ABAP report Events, Designing the selection screen.
Sap Memory and Abap Memory

Open SQL . SYST Structure, fields and values associated.

local / Global data declaration.
Creating structure / table types in DDIC.
Concept of Internal tables -- Define, Create / populate/read
Copy / Delete.
Conditional Statements, loops and terminations.
String and Date operations , Messages.
Modularization ( subroutines , macro , Function modules, includes).
Debugging - break points / watch points.

ALV reporting / Interactive ALV reporting.

File handling - Upload / download file.
Read /put datafile from / to AL11.

Enhancement Framework
Explicit / implicit / Badi / Exits

RFC and BAPI

Dialog programming ( Module pool) - Screens / flow logic

subscreens , screen elements, menu painter (PF status).
Smartforms / Adobe Forms

Introduction to OO-ABAP.
Frequently used classes and methods.
SAP CRM introduction
Sales / service / marketing - base cycles.
GUI and WebUI of SAP CRM.
Middleware and interaction center.

BP and Org Model - Master data

Business Partner , Roles, grouping , relationships and hierarchy.
Creating a BP/ search a BP / Change a BP.
Organization model and organization determination.
mapping of ECC org model to CRM Org model.

Product Master - Master data

Product customization. Product master, set types, attributes, categories.
Creating a product/ search a product / Change a product.
Browse the Product master configuration
Common or Basic Transactional setup / configuration
Business transactions types, Item categories.
Copying control
Browse the standard configuration for Provider Order / Copying control for Order to Contract
Various profiles - Status , partner , date , text.
Browse various profiles for Provider order
Action profile and action determination.
Browse action profile for provider order
WebUI
Ui Configuration -- Business roles, navigation bar ,
logical links and direct links
Personalization
Personalize the web ui. Browse the configuration
Middleware
Middleware Architecture
data exchange concept
Connection B/w R3 backend and CRM.
Logical system / RFC destinations.
Admin console / BDOC and Queue.
initial load / delta load
request download.

SOM in CRM
Basics of Subscription order management
Navigate through the various roles and screens on web ui in SOM
Provider order and distribution
provider contracts and distribution
Provider contract changes and mass run
Master agreement
Create a master agreement

Integration with CI
Integration with CC
PPT 20 Minutes
PPT 30 Minutes
PPT / Youtube video link 20 minutes 2.00 Hours
PPT 20 minutes
FAQ Sheet / Exercise 15 mins

PPT / word Document / FAQ Sheet 2 hour

Excercises 30 Minutes
PPT / Word document 2 hour
Word document 30 minutes

PPT / Word document / FAQ Sheet 2 Hour

Exercise 30 minutes.
Exercise 20 minutes

Word Document 1 hour

Word Document 20 minutes
Excericse 20 minutes
Word Document 1 hour
Exercise 20 minutes
Word Document 30 minutes.
Exercise 20 minutes

PPT / Word document / FAQ Sheet 1 hour

PPT / Word document / FAQ Sheet 30 minutes.
Exercise 30 minutes.

Word Document 30 minutes.

PPT 30 minutes.
PPT / Word document 30 minutes.
PPT 20 minutes
Word Document 30 minutes
word document 20 minutes
word document 20 minutes
Exercise
Exercise

PPT / Word document 30 minutes

Exercise 30 minutes
PPT / Word document 1 .30 hour
PPT / Word document 1.30 hour
PPT / Word Document 1.30 Hour
PPT / Word Document 1.30 hour
Exercise 30 minutes

Word Document 1 hour

word Document 1 hour
SAP CRM introduction
Sales / service / marketing - base cycles.
GUI and WebUI of SAP CRM.
Middleware and interaction center.
BP and Org Model - Master data
Business Partner , Roles, grouping , relationships and hierarchy.
Organization model and organization determination.
mapping of ECC org model to CRM Org model.
Product Master - Master data
Product customization. Product master, set types, attributes, categories.
Download with ECC as backend .
Common or Basic Transactional setup / configuration
Business transactions types, Item categories.
Copying control
Various profiles - Status , partner , date , text.
Action profile and action determination.
WebUI
Ui Configuration -- Business roles, navigation bar ,
logical links and direct links
Personalization
Middleware
Middleware Architecture
data exchange concept
Connection B/w R3 backend and CRM.
Logical system / RFC destinations.
Admin console / BDOC and Queue.
initial load / delta load
request download.

Sales Cycle
lead Management
opportunity Management
Contract
Quotation
Order
Activity Management
Territory Management
credit Management

Service in SAP CRM

Service products
IBASE
Agreements and service contarcts
SLA profiles
Service order
Service confirmation
warrenty , complaints and returns
Inhouse repairs

Interaction center
Agent functions and processes.
Agent inbox.

Marketting.
Campaign and Planning
Segmentation
mail forms and ELM
FM : CRM_ORDER_READ
FM : CRM_ORDER_MAINTAIN
Other commonly used Function modules and tables.
BOL and GENIL Layer
BOL programming
Introdction to Web ui framework.
Navigation bar/ roles / personalization
UI Component enhancement
View / Window / Viewset / Nodes / Controller/plugs.
AET
Pop-Up window
Creating a new Component

Middleware monitoring and enhancements

Adapter objects and Bdocs