Workbook

Login Cases L2 Transfer Cases
Listing Team Pending

Reminder
Share SUPC code
Account Manager
Case Closing Mail
Inventory Update
Remove permanently
SUPC Disable
Junk
Pricing Not Able to Change!
Case ID SKU not reflecting On Site Case ID

5081151 Unable To Enable Account manager 5197450
5232958 FSA Limit 5324273
5172936 SKU not reflecting (Andon Issue) 5156982
5263062 SUPC already live 5213645
5346766
5346865
Case ID Upload New SKUs Case ID

5176508 Not Able to upload content sheet 5110337
5221442 not live due to MRP and SP 5255923
5198349 after calling (not live due to MRP and SP) 5267358
5237584 Validation error 5264180
5267183 Technical Issue 5264180
5319593 SKU error 5312590
5308462 file size 5221442
5393691 Image pending 5393887
5347765 Not Able to upload image folder
Listing
Enable SUPC
Content sheet error
Sales Velocity
FSA Limit
Content templates
Impersonate
Sales Velocity
Phone Number Change
Edit existingb SKUs Case ID

Weight update done successfully 5056903
Want To Add Size 5321511
Weight update image (Call) 5393275
Weight update image
bulk inventory upload
SKU change
Others Case ID
Reminder
Closing Mail
call not receiving
SP
required information
5336626
reopen case
DOS
Product Disable Seller code Enable/Disable
Account Close as per Seller's Request
Account Open request (Already live)
Account enable request (Legal Issue)
Content Support
Home
Login Credentials
Tools UserID
Order Summary imran.concentrix@snapdeal.com
Shipping Admin asim.shahrez@snapdeal.com
CC Seller Admin asim.shahrez@jasperindia.com
CC Panel asim.shahrez@jasperindia.com
Sellerrating tanmay.datta@snapdeal.com
Pickup Dashboard NA
Product Admin suman.mallick@snapdeal.com
Seller Panel Access anupam.lalit@snapdeal.com
Seller Impersonate rohit.ganjam@snapdeal.com
Zendesk imran.concentrix@snapdeal.com
Z-Centrix
KB
Case Tracker
L2 Other Team Queue Change
Login Credentials
Password URL
Imran@12345 http://54.254.174.17/OrderSummary/
asim.shahrez@123456 http://shippingadmin.snapdeal.com/login
asim.shahrez@12345 http://54.254.146.222/login
asim.shahrez@12345 http://cc.prod.snapdeal.com/login
Snapdeal@1234 https://sellerratingpanel.snapdeal.com/sellerratingpanel/admin
NA http://54.169.202.117/PickupDashboard/
Welcome123 http://catalogadmin.snapdeal.com/
Auctions@123 sellers.snapdeal.com
Snapdeal@6
Imran@1411 qcteam.zendesk.com
3522 http://10.125.1.55/agentui.php
Snap@1234 https://ss.snapdeal.com/
https://docs.google.com/forms/d/1TNAxLP_bMwTHGVtntVw1nHTIkmvbCTzyYVvRfWSHIFs/
https://docs.google.com/forms/d/1MVM4PXgJFI1d6ZotMWiENrc4FqP
Home
If a seller wants to contact Account managers, please ask the seller why they need account ma
We redirect the sellers to contact their account managers for the below mentioned reason.
1. Product disabled with below comments.
2. Product disabled by category team.
3. Permanently Disabled due to Quality issue, partial product, Wrong Attributes, etc...
4. High rate issue
5. Low IPS/NPS
6. Selling above MRP

they need account managers and try to close this cases accordingly.
mentioned reason.
rong Attributes, etc...

Home
L2
packaging material
servicablity issue
rating issue
product not live
disable enable supc
weight update
shipment mode change
Home
Subject: Payment of 25-May-2016
Dear Partner,
Greetings from Snapdeal!
We regret to inform you, due to technical issues, all the payment of 25-May-2016 is impacted and delayed
For assistance, visit the query tab in the seller panel. Click here.
Thank You!
Ajo Mathew
SD Seller Help Advisor
mpacted and delayed. However, you will surely be getting the pending payment on 3-June-2015. We sincerely apolog
5. We sincerely apologies for the inconvenience caused and kindly request you to wait until then.
Sl Date Case ID Status
1 5/21/2016 5475094 Pending with listing team
2 5/21/2016 5483328 L2
3 5/21/2016 5484668 L2
4 5/21/2016 5488358 Resolved
5 5/21/2016 5500588 Resolved
6 5/21/2016 5501406 Account Suspended
7 5/21/2016 5503098 Resolved
8 5/21/2016 5503178 Transferred to FMCG
9 5/21/2016 5503296 SSP
10 5/21/2016 5503544 L2
11 5/21/2016 5505355 L2
12 5/21/2016 5505426 Resolved
13 5/21/2016 5507274 Increase SLA L2
14 5/21/2016 5507382 Disputes
15 5/21/2016 5507426 Product not live
16 5/21/2016 5507738 Resolved
17 5/21/2016 5508205 Resolved
18 5/21/2016
19 5/21/2016 5508286 Bravo
20 5/21/2016 5508300 L2 Shipment mode change
21 5/21/2016 5509193 Disputes
22 5/21/2016 5512695 Disputes
23 5/21/2016 5512711 L2
24 5/21/2016 5512714 Weight update
25 5/21/2016 5512810 Disputes
26 5/21/2016 5512835 FSA
27 5/21/2016 5512881 Weight update
28 5/21/2016 5512881 Disputes
29 5/21/2016 5512991 L2
30 5/21/2016 5513000 Disputes
31 5/21/2016 5513028 Bravo
32 5/21/2016 5513097 Disputes
33 5/21/2016 5513109 Disputes
34 5/21/2016 5513133 Change to oneship
35 5/21/2016 5513141 VAT, CST
36 5/21/2016 5513097 Disputes
37 5/21/2016 5513109 Disputes
38 5/21/2016 5513133 Change to oneship
39 5/21/2016 5513141 Payment advise
40 5/21/2016 5513151 Payment advise
41 5/21/2016 5517981 Sales Veloctiy
Sl Date Case ID Description
1 23-May 5478706 Product Not Live
2 23-May 5513164 Shipping Mode Change
3 23-May Brand Name Change
4 23-May 5520747 Rating Issue
5 23-May 5520741 Sales Velocity
6 23-May 5520728 Rating Impact
7 23-May 5520710 Panel Issue
8 23-May 5520687 Shipping issue
9 23-May 5520644 SSP/Rating
10 23-May 5520638
11 23-May 5520679
12 23-May 5520637 weight update
13 23-May 5520635 Seller Onboarding
14 23-May 5520627 Move to Sd+
15 23-May 5520590 Pricing
16 23-May 5520584 Adds
17 23-May 5520558 Stock
18 23-May 5520518 Content sheet error
19 23-May 5520505 Content sheet error
21 23-May 5520481 Shipping issue
22 23-May 5520474 Pricing Update
24 23-May 5517980 Payment Consolidated
25 23-May 5517883 SKU edit not reflecting
26 23-May 5517873 SKU edit not reflecting
27 23-May 5517868 Panel Access
28 23-May 5517730 Order not reflecting
29 23-May 5531282 Account Manager Info
30 23-May 5531038 Order processing
31 23-May 5532043 Brand Name Change
33 23-May 5531543 Sales Velocity
35 23-May 5531509 Make website live
36 23-May 5530627 Disputes
39 23-May 5530284 Logistics out of stock
42 23-May 5530049 Payment not received
46 23-May 5532867 Product Not Live
49 23-May 5532741 Make products live
50 23-May 5529721 Ratings
51 23-May 5529416 Promotions
53 23-May 5425832 Furntiure

1 24-May 5498203 Product Name Change
3 24-May 5507040 NSP Minus
5 24-May 5507648 Content Sheet
10 24-May 5509112 Listings
11 24-May 5509120 Change Product Name
12 24-May 5513240
13 24-May 5532957 Product Listing
14 24-May 5532952 Brand Change
15 24-May 5532899 Product Not Live!
1 25-May 5507040 Net Seller Minus

2 25-May 5507040
4 25-May 5513166 Shipping Issue
6 25-May 5513174 Call back @ 12:30
7 25-May 5513176 Content Sheet Internet Error
8 25-May 5513205 Price udpate
9 25-May 5513236 Report required
10 25-May 5517377 Order Processing
11 25-May 5517388 Mobile App Issue
12 25-May 5517391 Total Charges on products
13 25-May 5517583 Seller on boarding
14 25-May 5546752 Not Audible
15 25-May 5543703 Pick up issue
16 25-May 5545021 Email Id update
17 25-May 5546527 Phone number update
1 26-May 5520710 No replay

2 26-May 5543917
3 26-May 5557313
4 26-May 5547387
5 26-May 5547402 Tech Issue
7 26-May 5547486 Sd+
9 26-May 5547582 Listing
10 26-May 5547617 Product not live
11 26-May 5547634 Product not live
12 26-May 5547653 Finance
15 26-May 5557558 Shipping help

1 27-May 5562436 Transferred L2
2 27-May 5562438 Payment Issue
4 27-May 5562776 Payment Advise
5 27-May 5547585 Prodcuts not Live
6 27-May 5547617 Prodcuts not Live
7 27-May 5562227 Returned product
16 27-May 5562536 Restart Business
18 27-May 5562550 ssp
20 27-May 05562610 FMCG
22 27-May 5562634 Parcel Received
25 27-May 5562711 TDS reimbursement
26 27-May 5562787 RTO Damage
27 27-May 5562791 Returns not received from last financial
29 27-May 5562802 SD Issue
33 27-May 05562916 Update the vat charges
34 27-May 05562921 TDS reimbursement claim.
36 27-May 05562938 Weight Update
37 27-May 5562963 seller on boarding
39 27-May 5564032 Payment not released
41 27-May
42 27-May
43 27-May
44 27-May
45 27-May
46 27-May
47 27-May
48 27-May
49 27-May
50 27-May
51 27-May
52 27-May
53 27-May
54 27-May
55 27-May
56 27-May
57 27-May
58 27-May
59 27-May
60 27-May
61 27-May
62 27-May
63 27-May
64 27-May
65 27-May
66 27-May
67 27-May
68 27-May
69 27-May
70 27-May
71 27-May
72 27-May
73 27-May
74 27-May
75 27-May
76 27-May
77 27-May
78 27-May
79 27-May
80 27-May
81 27-May
82 27-May
83 27-May
84 27-May
85 27-May
86 27-May
87 27-May
88 27-May
89 27-May
90 27-May
91 27-May
Sl Date Case ID Status
1 5/21/2016 5517939 L2-Shipment mode change
2 5/21/2016 5517934 Disputes
3 5/21/2016 5517920 L2-Finance
4 5/21/2016 5517911 Disputes
5 5/21/2016 5517907 FSA
6 5/21/2016 5517902 FSA
7 5/21/2016 Oneship to dropship
8 5/21/2016 5517890 L2
9 5/21/2016 5517752 Pick up issue L2
10 5/21/2016 5517890 Rating Issue
11 5/21/2016
12 5/21/2016
13 5/21/2016
14 5/21/2016
15 5/21/2016
16 5/21/2016
17 5/21/2016
18 5/21/2016
19 5/21/2016
20 5/21/2016
21 5/21/2016
22 5/21/2016
23 5/21/2016
24 5/21/2016
25 5/21/2016
26 5/21/2016
27 5/21/2016
28 5/21/2016
29 5/21/2016
30 5/21/2016
31 5/21/2016
32 5/21/2016
33 5/21/2016
34 5/21/2016
35 5/21/2016
36 5/21/2016
37 5/21/2016
38 5/21/2016
39 5/21/2016
40 5/21/2016
41 5/21/2016
Status
L2
L2
Bravo
L2
Resolved
Queue Change
Pending with seller
Resolved
Transferred to SSP
Pending with seller

L2
Queue Change
L2
Resolved
Bravo
Resolved
Pending with seller
Resolved
L2
L2
Pending with seller
L2
L2
L2
L2
Resolved
Resolved
SSP
Resolved
Bravo
L2
Resolved
Bravo
Disputes
Disputes
Disputes
Disputes
Resolved
Resolved
Bravo
Disputes
L2
SSP
Resolved
L2
SSP
Resolved
L2
Resolved
SSP
Disputes
Disputes
Status
Resolved
Resolved
Queue Change
Resolved
Pending with Seller
Resolved
Resolved
Resolved
Resolved
Resolved
Resolved
Resolved
Bravo
L2
L2
Status
L2-Finance
Resolved
Resolved
L2-Content
Done
Resolved
L2
Resolved
Resolved
Resolved
Resolved
Transferred
Pending
Resolved
Resolved
Resolved
Resolved
Pending with Andon RCA team
Resolved
Freebies
Resolved
Resolved
Resolved
Resolved
L2
Resolved
L2
L2
L2
Seller on boarding
Status
Transferred L2
Transferred L2
Resolved
Resolved
Pending
L2
Resolved
Resolved
Disputes
Resolved
Transferred
Transferred
Resolved
Resolved
L2
Seller on boarding
Transferred
Transferred
Resolved
Transferred
Transferred
Resolved
Transferred to listing team
Transferred
Transferred
Transferred
Transferred
Transferred
Transferred
Resolved
Resolved
Transferred HOME
Transferred
Transferred
Transferred
L2
Transferred
Transferred
Transferred
Transferred
Subject: Content Sheet Error
Dear Partner,

We understand your concern and request you to send us the content sheet your tried to upload at the earliest. We will check a
Dear Partner,
We tried calling you on 8398045399, but was not able to reach you. Please let us know a comfortable time
For assistance, visit the query tab in your seller panel. Click here.
Thank You,
Dildeep M.V
d at the earliest. We will check and assist you to proceed further.
us know a comfortable time to call you.

======================================================================
Basic Template-- 05057452
=======================================================================
Subject-
Dear Partner,
Happy Selling!
Puspalata Pradhan
================================================================
sellers.snapdeal.com/?service=http%3A%2F%2Fseller.snapdeal.com%2F&targetUrl=%2Fqueries%20-%20/myQueries/
=================================================================
Product Name Change--05063864
=================================================================
Subject- Product Name Change
Dear Partner,
We request you to write a mail at listings@snapdeal.com with all the relevant details.
So, that our team will be able to help you with your concern.
Note : We are not able to change the name of multi-mapping product
Happy Selling!
Puspalata Pradhan
=================================================================
Product disabled due to size issue
=================================================================
Subject- SUPC Not Live
Dear Partner,
We are sorry for the inconvenience caused to you.
We request you to contact your account manager regarding this issue, so that he will be able to help yuo with your concern.
Account Manager Email ID : anil.khatkar@snapdeal.com

Contact Number : 9810917060
Happy Selling!
Puspalata Pradhan
=====================================================================
FSA Limit--05232958
=====================================================================
Subject: FSA limit
Dear Partner,
We would like to inform you that we have started a Fast Shipping Advantage (FSA) program applicable from 25th September 2015, which is
Pending orders are those orders which have not been packed and manifested at your end and reflect as 'pending' on your panel.
Hence, we request you to process your current pending orders by packing and manifesting them. Once you have processed at least 10% of yo
To ensure new orders are not stopped, you need to keep processing your orders throughout the day to ensure that at all point of time; number
Please note that the FSA limit will be based on your past performance of order processing.
We hope we have been able to help you with your request and you are satisfied with our resolution.
Happy Selling!
Puspalata Pradhan
===========================================================
Legal Issue
===========================================================
Subject- SUPC Not Live
Dear Partner,
Thank you for writing to us. We understand your concern regarding enabling SUPCs.
We apologize for the inconvenience caused. This is to inform you that due to certain legal issues, few SUPCs have been temporarily disconti
However, ones the investigations will be over you will be informed via email and all the details will be shared with you.
Your patience and understanding will be highly appreciated.
Happy Selling!
Puspalata Pradhan
========================================================
Account Close Request--05056903
========================================================
Subject- Account Close Request
Dear Partner,
We would like to inform you that, as per your request we have disabled your account from our end. It will be disabled with in 24 hours.
So, we request you to wait until then.
Happy Selling!
Puspalata Pradhan
==================================================
================================================
Subject- Account Close Request
Dear Partner,
We tried calling you on 9310796823 at 2:15 pm to inform about your inventory. However, we were not able to reach you,. so request you to p
We would wish to inform you, that to close you account, you need to mark all your products inventory as zero.
.
Happy Selling!
Puspalata Pradhan
==============================================
Andon-Account manager--05081151
==============================================
Subject- SUPC Enable Request
Dear Partner,
We are sorry to inform you that, we are not able to enable this SUPC. Request you to contact your account manager regarding this issue.
Account manager Email ID : shaheen.shafi@snapdeal.com
Happy Selling!
Puspalata Pradhan
=============================================
My one-liner
============================================
As per our telephonic conversation, you confirmed that all the SUPCs are now live on Snapdeal website. Hence, we are proceeding with the
=============================================
================================================
0
05048466--Sidharth
7.838E+09
05056693--Account close
05081328-account
05119005--how to check SUPC not reflecting on website
05110337--2nd reminder
05107510,05135935,05113896, 05254492--tanmay datta

5126765,05119033---internal team revert
05085430-- images uploaded

05231350--new listing
05304739--imporatnt case
05307598--
05307746--tech issue
0--SKU
05358129,5348655,05357377--tech issue manifest

05355927--tech issue inventory
5392748--DOS
5392854--DOS
5393887--DOS
5411652
th September 2015, which is a mechanism to help you improve your performance and rating. Under this policy, we will be applying a limit on the maximu
on your panel.
processed at least 10% of your pendency limit, you will start receiving new orders.
at all point of time; number of orders pending with you is less than your pendency limit.
ve been temporarily discontinued.

abled with in 24 hours.
each you,. so request you to provide us a comfortable time to call you.

ger regarding this issue.
we are proceeding with the case closer.

plying a limit on the maximum number of orders pending with you. ?
Subject: Pricing
Dear Partner,
We sincerely apologies for the inconvenience caused. Since you are not able to make changes in the prici
Thank You,
Ajo Mathew
e changes in the pricing, we have escalated the case to the concerned listing team and they will contact you in 24-48
l contact you in 24-48 business hours. We request you to kindly wait. You are important part of us and we try to sort o
us and we try to sort out the issue at the earliest.
Home
Subject: Product Not Live
Dear Partner,
We understand your concern and kindly request you to share the SUPC code of the product which is not li
For assistance, raise a query in you panel. Click here.
Thank You,
Ajo Mathew
product which is not live on the Snapdeal website. We will assist you to proceed further.
ESC Enter keyboard shortcuts mode
V Go to the navigation tab
SHIFT S Go to field on tab
P Go to the primary tabs
S Go to the subtabs
N Go to the list view
SHIFT F Go to the first list view item
R Go to header search box
LEFT ARROW Move lef
RIGHT ARROW Move right
UP ARROW Move up
DOWN ARROW Move down
D Open drop-down button on tabs
T Open tab
C Close tab
CTRL + CLICK Open item in an inactive tab
ENTER Enter
E Edit
CTRL S Save
Home
Subject – Regarding Account Manager
Dear Partner,
As per our records your Account Manager is Ishwin and you can contact them at ishwin.saggu@snapdeal.
Happy Selling!
Ajo Mathew
win.saggu@snapdeal.com
Subject: New Listing process
Dear Partner,
We regret to inform that we will not be accepting fresh listing requests through listings@snapdeal.com
Please send this request through our content panel.
As you are unable to upload content sheet and images through newly launched ‘Content Panel’.You needs
Please click on this link for guidance on using the panel.
For Bulk Listing tutorials please go through the link (https://goo.gl/FHuduk)
We highly appreciate your business and looking forward to receive listing request through our seller panel
For assistance, visit the query tab in the seller panel. Click here
Happy Selling!
Syeda Sabirah Tasmin
s@snapdeal.com
tent Panel’.You needs to click on export listing on welcome page of content sheet- which will allow you to export a file
ough our seller panel (http://sellers.snapdeal.com/).

ow you to export a file which has to uploaded on the seller panel, in the meanwhile you need to save this excel shee
save this excel sheet and upload this sheet as its is.
Dear Partner,
Thank you for writing to us with a request to update your record.
As per your request, we’ve updated the display name on your account from ******** to **********. The same will be update
In case of any further query, please feel free to reply within next 7 days. Also, you can call Seller Support Helpline at our Toll Fre
Best Regards,
XYZ
Seller Services Team
Snapdeal
*. The same will be updated within next 24 to 48 hours.
ort Helpline at our Toll Free number 1800 419 0050 (Monday – Sunday 8:00 am to 10:00 pm).
Subject- Closing Mail
Dear Partner,
As we have not received any revert from your side, we considered as your issue has been resolved at our
Happy Selling!
Ajo Mathew
been resolved at our end. If you have any query regarding the same, we request you to raise a new query from your
new query from your query panel.
Home
Subject: Request for Relevant Information
Dear Partner,
We tried to reach over the phone, for a speedier resolution, we urge you to share the feedback concerning the conte
Thank you,
Ajo Mathew
ntent sheet issue at the earliest.
Subject: RE: Inventroy nt updating
Body:
Dear Partner,
Thank you for writing to us.
We understand your concern, however, we are sorry but the inventory could only be made to 0 by your end
We request you to kindly share the SUPC's codes in an excel sheet so that we could disable them by our e
Hope you find the above information helpful.
In case of any other concern, please write us a new email at sellershelp@snapdeal.com or you can call Se
Thank You
Sakshi Anand
Seller Services Team
made to 0 by your end through your inventory panel.
disable them by our end.
om or you can call Seller Support Helpline at 011-66610222(Support Hours: Monday to Sunday 8 am to 10 pm) at o
y 8 am to 10 pm) at our Toll Free number 1800 419 0050 (Support Hours: Monday to Sunday 8 am to 10 pm) .
am to 10 pm) .
Subject: Inventory Update
Dear Partner,
We understand your concern, however, we regret to inform you that we are not authorized to update your inventory. The inven
SUPC-SDL652267598 is already marked as zero.
In future, If you are unable to update inventory, we request you to share the SUPC's codes in an excel sheet so that we can disa
Thank You,
Ajo Mathew
Subject – Update | SUPC Disabled
Dear Partner,
We have disabled the SUPC mentioned below.
SUPC : SDL913430098
You will be able to see the changes on the website within six hours.
We urge you to mark the inventory of these products as zero on your panel till we complete the disabling p
Thank you,
Ajo Mathew
mplete the disabling process.
Subject: Update | SUPC
Dear Partner,
We have enabled the SUPC: SDL267480672. You will be able to see the changes on the website within six
Note: The reason for disabling product was related to discount of the product. Please not that you can only
is 1788 and Selling Price is 699, which is fine. Please do not price less than 537 to avoid further disableme
Happy Selling!
Ajo Mathew
Subject: Product not live
Dear Partner,
We understand your concern, however, we would like to inform you that due to Sales velocity, the products
Sales velocity is a regular and dynamic process which is applied to the products to improve the product qu
Please note that sales velocity will be applied to your products if your rating is below 3.6 and your current r
In order to improve your current rating of 3.3 on Snapdeal, please ensure the below mentioned points:
1. No Out of Stock cancellations

2. Product should be "Shipped within SLA"
3. Before Shipping of the product check the following :
Exact as per buyer's request, i.e. product should be same as it was described and displayed by you on S
Should not be damaged/scratched/ faulty/used.
Quality of product must be rechecked to avoid complaints.
4. Packet should include Detailed Invoice and Warranty Card

5. Freebie not received (Snapdeal side freebies such as Aircel data card will be excluded)
6. Strictly follow the packaging guidelines.
Thank you,
Ajo Mathew
Subject - Reason for Low Rating
Dear Partner,
We would like to inform you that, as your rating is below 3.6 (3.5/5) your account has been imposed with s
Your products will again be active after 12:00 midnight.
Thank You,
Vignesh V
velocity, the products are taken off from the website.
mprove the product quality and customer satisfaction. However, these products become live in the midnight till 12 am.
3.6 and your current rating is 3.3 with a very good order fulfillment rating of 4.9/5. However, your product quality is 1.
mentioned points:
displayed by you on Snapdeal website.

been imposed with sales velocity and you will be able to process only a minimum number of orders after which your
he midnight till 12 am. In case, if it is not live, we request you to kindly share the SUPC codes so that we can assist y
ur product quality is 1.7/5 which is impacting your overall rating. We request you to work on the product quality rating
ders after which your products will be made inactive.
o that we can assist you accordingly.
product quality rating to improve the overall rating and come out of sales velocity.
Home
Subject: FSA limit
Dear Partner,
We would like to inform you that we have started a Fast Shipping Advantage (FSA) program applicable fro
Pending orders are those orders which have not been packed and manifested at your end and reflect as 'p
Hence, we request you to process your current pending orders by packing and manifesting them. Once yo
To ensure new orders are not stopped, you need to keep processing your orders throughout the day to ens
Please note that the FSA limit will be based on your past performance of order processing.
Thank you,
Ajo Mathew
Subject – Efficient Order Processing with Fast Shipping Advantage (FSA) Program
Dear Partner,
We have aligned you to our FSA program, which is designed to help you
improve your performance.
Here is how it works.
1. The FSA program has an upper limit on the number of pending orders you can have
at a given time.*
2. The upper limit is a dynamic number, specific to each seller, and is determined based
on your past performance on order processing.
3. You must process at least 10% of your pending orders reflected on the panel to start
receiving new orders.**
4. To continue receiving new orders, ensure that the number of pending orders pending
is less than your pendency limit.
Quick Tip: Focus on quick order processing. The faster you process, the higher are
the chances of receiving more orders.
*Pending orders are non-manifested orders.

** Processed orders are manifested orders
Thank you,
Syeda Sabirah Tasmin
rogram applicable from 25th September 2015, which is a mechanism to help you improve your performance and rati
r end and reflect as 'pending' on your panel.
esting them. Once you have processed at least 10% of your pendency limit, you will start receiving new orders.
ughout the day to ensure that at all point of time; number of orders pending with you is less than your pendency limit
our resolution.
performance and rating. Under this policy, we will be applying a limit on the maximum number of orders pending with
ving new orders.
n your pendency limit

of orders pending with you.
Subject: Product Upload
Dear Esteemed Partner,
Please ensure these steps to avoid errors in content sheet.
1. Do not change the name of the sheet. ( You have changed it to W-Sarees_1727-20160506203247.xlsx
2. The file extension to be used is .XLS not .XLSX ( You have used .XLSX please change it to .XLS ).
3. Do not edit any header or any rows or column, please enter the infromation in the required fields.
Kindly follow these steps and let us know if it works for you.
For assistance, visit the query tab in your panel. Click here.
Thank You,
Ajo Mathew
Subject: Upload new SKU
Dear Partner,
We would request you to please upload your products through our content panel.

For Single Listing tutorials please go through the link (https://goo.gl/pHHD8b).
In order to resolve your issue, we would request you to please follow the below steps to list your products
First click on the ‘catalog’ tab on the left side of the panel.
Second, select ‘add product’ on the top right side. It will open a new page.
Third, click on ‘Add product in bulk’. This will open a pop up. You need to select ‘upload Images Zip’ tab an
Fourth, upload the Content sheet by clicking on ‘Upload tab’ and then Clicking on ‘Upload excel tab’ and ch
Finally, Click on ‘Submit’ tab to upload the bulk listing sheet.
Note –
• If the content is correct and images are as per guidelines, then the content will be updated. Otherwis
• Please use the content sheet with MS office 2010 or above and enable all macros in the sheet also
Thank you,
Suman Mallick
SD Seller Help Adviso
Dear Partner,
Greetings from Snap
We would request yo
Please click on this li

0160506203247.xlsx which is incorrect. Please use the original name). For Single Listing tut
For Bulk Listing tutor
ange it to .XLS ).
required fields. In order to resolve yo
First click on the ‘cat

Second, select ‘add p
Third, click on ‘Add p
Fourth, upload the C
Finally, Click on ‘Sub
Note –
• If the content i
• Please use the
For assistance, visit
Thank you,
Ajo Mathew
SD Seller Help Advis
6.1E+07
to list your products by uploading bulk listing sheet:
2366
ad Images Zip’ tab and choose file to upload the images.

load excel tab’ and choosing the file that you have saved. Dear Partner,
Thank you for writing

You can upload the n
be updated. Otherwise, it will be rejected and you’ll be notified.
ros in the sheet also use it in Windows XP and above. PFA, the Content Sh
We would request yo
Video: http://goo.gl/v
You can access the C
Content Panel Login
NOTE:
· If the content is corr
· Please use the con
Please visit the link s
We hope we have be
In future, if you have
Regards
XYZ
Sellers Services
Dear Partner,
We would request you to please upload your products through our content panel.

For Single Listing tutorials please go through the link (https://goo.gl/pHHD8b).
In order to resolve your issue, we would request you to please follow the below steps to list your products by upload
First click on the ‘catalog’ tab on the left side of the panel.
Second, select ‘add product’ on the top right side. It will open a new page.
Third, click on ‘Add product in bulk’. This will open a pop up. You need to select ‘upload Images Zip’ tab and choose
Fourth, upload the Content sheet by clicking on ‘Upload tab’ and then Clicking on ‘Upload excel tab’ and choosing th
Finally, Click on ‘Submit’ tab to upload the bulk listing sheet.
• If the content is correct and images are as per guidelines, then the content will be updated. Otherwise, it will b
• Please use the content sheet with MS office 2010 or above and enable all macros in the sheet also use it in W
Thank you,
Ajo Mathew
Dear Partner,
Thank you for writing to us.

You can upload the new SKU’s by filling the content sheet and upload them from your Upload panel. Alternatively, yo
PFA, the Content Sheet and the Image Guidelines for your reference.
We would request you to please go through the below video link to understand the operational process of content pa
Video: http://goo.gl/vLOr8F
You can access the Content Panel with the help of your Inventory Panel username and password.
Content Panel Login URL -http://sellercontent.snapdeal.com:8080/admin/sellerUploadAdmin
· If the content is correct and images are as per guidelines, then the content will be updated. Otherwise, it will be rej
· Please use the content sheet with MS Office 2010 or above and enable all macros in the sheet. Also use it in Wind
Please visit the link shipping.snapdeal.com / sellers.snapdeal.com and login to your panel by using your login detail
We hope we have been able to help you with your concern.
In future, if you have any concern, you can write us at sellershelp@snapdeal.com or you can call us on our “Toll Fre
Sellers Services
ur products by uploading bulk listing sheet:
s Zip’ tab and choose file to upload the images.

el tab’ and choosing the file that you have saved.
ed. Otherwise, it will be rejected and you’ll be notified.

sheet also use it in Windows XP and above.
panel. Alternatively, you can also email the content sheet and images at listings@snapdeal.com to upload new SKUs
process of content panel.
therwise, it will be rejected and you’ll be notified.
et. Also use it in Windows 7 or 8.
using your login details
all us on our “Toll Free Number” 18004190050.

m to upload new SKUs.

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Login Cases L2 Transfer Cases

Listing Team Pending

Case ID SKU not reflecting On Site Case ID

Case ID Upload New SKUs Case ID

Edit existingb SKUs Case ID

1. Product disabled with below comments.

2. Product disabled by category team.

4. High rate issue

6. Selling above MRP

rong Attributes, etc...

Greetings from Snapdeal!

Sl Date Case ID Description

Sl Date Case ID Description

1 25-May 5507040 Net Seller Minus

1 26-May 5520710 No replay

Sl Date Case ID Description

Pending with seller

Greetings from Snapdeal!

Greetings from Snapdeal!

us know a comfortable time to call you.

Greetings from Snapdeal!

Subject- Product Name Change

Greetings from Snapdeal!

Note : We are not able to change the name of multi-mapping product

Greetings from Snapdeal!

We are sorry for the inconvenience caused to you.

Account Manager Email ID : anil.khatkar@snapdeal.com

Subject: FSA limit

Greetings from Snapdeal!

Subject- SUPC Not Live

Greetings from Snapdeal!

Your patience and understanding will be highly appreciated.

SD Seller Help Advisor

Greetings from Snapdeal!

So, we request you to wait until then.

Subject- Account Close Request

Greetings from Snapdeal!

Subject- SUPC Enable Request

Greetings from Snapdeal!

Account manager Email ID : shaheen.shafi@snapdeal.com

05107510,05135935,05113896, 05254492--tanmay datta

05085430-- images uploaded

05358129,5348655,05357377--tech issue manifest

ve been temporarily discontinued.

each you,. so request you to provide us a comfortable time to call you.

we are proceeding with the case closer.

Greetings from Snapdeal!

Subject: Product Not Live

Greetings from Snapdeal!

For assistance, raise a query in you panel. Click here.

Subject – Regarding Account Manager

Greetings from Snapdeal!

Greetings from Snapdeal!

Please click on this link for guidance on using the panel.

For Bulk Listing tutorials please go through the link (https://goo.gl/FHuduk)

ough our seller panel (http://sellers.snapdeal.com/).

Thank you for writing to us with a request to update your record.

Greetings from Snapdeal!

Subject: Request for Relevant Information

Greetings from Snapdeal!

Thank you for writing to us.

Hope you find the above information helpful.

disable them by our end.