FRANK MARINO

11 Rita Drive ● Morris Plains, NJ 07950 ● fmarino5@optonline.net ● (973) 220-7261

OBJECTIVE
To serve as Senior IT Program / Project Manager for an organization, and apply a
broad spectrum of project, technical and business management skills to ensure the
corporation and its customers’ continued success.

PROFILE
o Results-oriented, energetic, innovative IT manager with over 18 years of
experience leading mission-critical large scale IT project implementations in a
variety of industries aligning business goals with technology initiatives.
o Strategically focused leadership abilities; able to coordinate and direct all
phases of project-based efforts while managing, motivating, and leading
leaders and project teams.
o Outstanding relationship builder, skilled at quickly gaining the trust and
respect of business leaders, customers, vendors and staff.
o Excellent negotiator and communicator:
o Highly effective at managing high-performance teams and leading change in
competitive business environments:
o Hands-on experience defining and leading IT organizations.
o Hands-on experience defining and leading Project enterprise level
organizations.
o Demonstrated success applying existing and emerging technologies to deliver
multiple concurrent, large-scale, multi-vendor projects on schedule and within
budget.
o Background includes multi-technologies and platforms, various management
and life cycle development methodologies, as well as a broad range of
hardware, software, and database product experience.
o Experience managing projects for Security, Network and a variety of
infrastructure initiatives.

EDUCATION
ITIL v3 Foundations certified (2009)
ITIL Intermediate Service Offerings and Agreements certified (2009)
ITIL Intermediate Release Control and Validation certified (2010)
ITIL Intermediate Service Design certified (2010)
ITIL Intermediate Operational Support and Analysis certified (2010)
ITIL Intermediate Continual Service Improvement (2009)
ITIL Expert Managing Across Lifecycles (2010)

William Paterson University, Wayne, NJ

B.A. Degree, Business Management, 1991

Morris County College, Randolph, NJ

A.A. Degree, Business Administration, 1988

Project Management (PMP) prep class, 2008

Security Plus and CISSP self paced training
PROFESSIONAL EXPERIENCE
Verizon Business, Parsippany, NJ Aug. 2008 –
present
Verizon is the leader in the Telecommunication and Security sector worldwide

Program Manager – PMO Enterprise Accounts

Responsible for Matrix Management of a global team for New Jersey based
pharmaceutical firm with worldwide operations.

• Contract Compliance
• Oversee Implementation & Activation Activities
• Initiate ITIL best practices into daily service management processes
• Oversee Managed Services Delivery teams (10 indirect reports)
• Change Management & Project Management Support
• Support Sales Initiatives
• Produce and maintain documentation
• Escalation Point of Contact
• Meetings (weekly, monthly, ad hoc, with customer )
• Team Portal Administration (SharePoint)

Avis Budget Group, Parsippany, NJ June 2006 –

Aug. 2008
Formerly Cendant Corporation, Avis Budget Group is a leading rental car
supplier

Senior Project Manager – Network Infrastructure & Data Security

Strategic Projects
Responsible for leading a team on several business critical IT projects within
the Data Security and Network Engineering business lines relating to the
separation of Cendant Corporation into 4 separate companies.

Lead Project Management efforts for the following initiatives:

• Implementation of data encryption technologies (Voltage and Tablus
appliances)
• Physical separation and creation of the Data Security department
functions from Cendant Corporation to Avis Budget Group
• SOX (Sarbanes Oxley) Identification and remediation tasks for Data
Security
• Telecom Expense Management vendor selection and implementation
• Tivoli Access Manager infrastructure upgrades
• Tivoli Integration Manager infrastructure upgrades
• Sygate (Symantec) Personal firewall client and network infrastructure
implementation
• Call Management System migration
• Archer Security Policy Management software selection and hardware
implementation
• Security Awareness program selection and roll-out to all Avis Budget
employees
 • Security reviews of new projects in order to insure compliance to data
security policy
• PII discovery of all Avis Budget applications and data bases

FISERV - BANKLINK Inc., NYC, New York 3/05

– 6/06
Leading provider of Cash Management solutions for the banking
industry

Senior Development Manager

• Managed a development staff of twenty-four team members
• Managed Production Application Support staff and Application
Architects
• Interviewed and hired new candidates
• Performed Resource Management functions, assigning software
developers to projects; directed and governed all product development
activities
• Conducted feasibility studies, time and cost estimates for software and
IT infrastructure projects
• Identified and reported cost reduction opportunities within the IT and
development departments
• Performed gap analysis to identify areas for process improvements
• Facilitated project status meetings.
• Fostered relationships with vendors and led contract negotiations
• Provided leadership, motivation, conflict resolution, change and risk
management
• Interpreted customer requirements and provided clear articulation to
team members
• Provided regular reporting to project stakeholders/sponsors
• Determined infrastructure requirements
• Championed and action the investment in staff development

MCKINSEY & COMPANY, INC., Firm Office, New York 3/01

- 2/05
McKinsey & Company is a global management consulting firm and are the
trusted advisor to the world’s leading businesses, governments, and
institutions.

Lead Project Manager / Systems Analyst Infrastructure Development

4/02 – 2/05

• Technical Lead in the creation of the firms Offshore Development

Center (ODC). The ODC was established for the migration of all McKinsey
software development and QA testing to an India-based operation using
TCS.
• Worked closely with the CIO and group leaders on the implementation
of the ODC initiative projects and responsible for the ongoing setup and
direct management of 150 offshore resources.
• Team Lead for Infrastructure Sub-Team responsible for developing and
communicating [to our ODC vendor] the standards and procedures
required to effectively implement, manage, and provide ongoing support
to the development center. These include: support procedures, service
level agreements, and technical standards.
• Managed the NY and NJ based offshore team members.
• Educated internal Project Managers and team members on utilizing the
ODC.
Quality Assurance Infrastructure Technical Project Manager
3/01 - 4/02

• Managed infrastructure projects using PMBOK methodology.

• Hired and trained new contractors.
• Managed and oversaw all changes to hardware for the Quality
Assurance component at the firm’s off-site data center location.
• Effectively communicated with development teams to ensure that
projects met deadlines and stayed within budget.
• Implemented new processes, which maximized efficiencies and
improved level of service.
• Worked with development teams and system engineering to create
and define test environments to validate all of the firm’s core applications
and hardware platforms.
• Provided end to end management and support of Infrastructure used
by QA for testing WebSphere, Notes, Citrix, Documentum, workstation
components, Domino, Oracle instances.
• Defined project activities for infrastructure enhancements and server
maintenance/patches.
• Maintained the infrastructure portion of department budget for ODC
and QA lab budget, which totaled $5 million.
• Audited the management of the ODC technical implementation
including maintaining system and software inventories, implementing
system and security audits, and periodically reviewing the ODC and
McKinsey performance against established service level agreements.
• Facilitated change management for the ODC including changes to
offshore technical environment.

ROYAL & SUNALLIANCE INSURANCE, Parsippany, NJ 2/97

- 3/01
Now Arrowpoint Capital, RSA Insurance provides insurance products and
services to over 20 million policyholders

Senior Systems Analyst

• Managed the IT component of the branch business plan.
• Lead team of two system administrators
• Providing network troubleshooting and application support
• Responsible for the operation and technical support of all computer
systems in the New Jersey and New York branch offices with a mobile sales
force of 50 employees.
• Lead Administrator for Novell, Lotus Notes and NT Servers.
• User support for 350 Desktops and Laptops.
• Coordinated the changes for the New Jersey branch Internet and
Intranet site.
• Responsible for all training and staff development in the NJ and NY
region
• Facilitate project status meetings
• Foster relationships with hardware vendors and conducted contract
negotiations
• Participated in change and risk management teams
 • Interpret customer requirements and provide clear articulation to team
members
• Provide regular reporting to team members and project
stakeholders/sponsors.
• Work with internal departments to determine infrastructure
requirements.
• Responsible for resources development planning within the Technology
department.

ANHEUSER BUSCH INC., Parsippany, NJ

12/95 - 2/97
Anheuser-Busch produces the two best-selling beers in the world, operates 12
breweries in the United States, and has operations around the globe.

Region Systems Consultant

• Responsible for the IT support of the Northeast region (NJ, NY, PA and
DE).
• Developed and maintained company wide IT standards for the tri-state
area offices.
• Provided training on internal systems and technology to highly mobile
sales force.
• Daily management of LAN/WAN equipment including hubs, routers and
wiring hybrid Novell, NT 4 environments
• MS Mail Administrator for LAN and remote users.
• Advised upper management on the latest technology opportunities.
• Performed as lead catalyst to stimulate and coordinate the
development of IS plans (migration to Windows 95 and MS Office 97).
• Liaison between developers and end users on new software application
development and testing
• Developed and maintained a regional Internet strategy and implement
key Internet technologies and solutions
• Coordinated projects between the headquarters, St. Louis, MO and
Northeast region

TECHNICAL PROFICIENCIES
Environments/ Platforms
Windows NT/2000/2003 Server Administration and Troubleshooting, Microsoft
Windows XP, 2000, NT desktop Security/Administration, VPN
Setup/Administration/Troubleshooting, working knowledge of VMware 2.1
server, NetWare 4.11 - 6 Setup/Administration, WebSphere 4/5 server setup
and Administration, Sitraka PerformaSure J2EE performance and application
analysis, Java Performance tuning, Domino Server setup /administration,
wireless technologies

Software
WebSphere, Java, VB, WSAD, Lotus Domino 6.52 Administrator and Developer
liaison, ghost image management and deployment, MS Project, Visio, PC
Anywhere, MS Office products, vmware, NetMeeting

Backup & Recovery

Tivoli Storage Manager client setup and configuration, Connected backup for
mobile users setup Administration, Arcserve Backup for NetWare

Hardware
Compaq, HP, IBM server hardware, HP Blade server setup and support, wired
and wireless devices setup troubleshooting, extensive troubleshooting,
installation and configuration experience with various hardware items,
 Ethernet, Laptop /Desktop hardware support, Remote User connectivity
support

REFERENCES - Available upon request