Beruflich Dokumente
Kultur Dokumente
Ava Swirzinski
Mrs. Jenkins
15 May 2019
Through Trust
Harold Macmillan once said, “A man who trusts nobody is apt to be the kind of man that
nobody trusts” (“52 Quotes”). This value can span many topics, but is most important in a leader.
Leaders are expected to be so many things and evince a plethora of qualities. Looked upon by
others, leaders must be the example and take action. In order to be an effective leader, one must
In order for a leader to be successful, especially in the business world, one should ensure
that they generate both internal and external trust. Blake Mycoskie shows us through his book
Start Something That Matters, that a leader who has trust for their close employees and outside
followers is a successful one, and one that can prosper. Internal trust is trust within your
company and to those who are close to you; whereas, external trust is with your customers or
outside supports. To foster internal trust, the leader must make their employees or followers feel
safe and welcomed in the environment; this is specifically referring to the inside operations of a
business or leader. It is important to understand that, “...trust between employer and employee is
the cornerstone of your business and your future” (Mycoskie 128). When the employee
understands that the leader trusts them, they are more likely to achieve better results. They no
longer have the intense pressure of trying to be perfect and worrying about failing. Once the
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internal trust is established, your “followers” will work hard for you and have confidence that
what you are saying, doing, and asking is the right thing. “For good ideas to flow smoothly, your
people have to first feel empowered to offer --- and execute--- them” (129). Additionally, it is
important to maintain your external trust just as much as your internal trust. This means making
sure, “...that you have the trust of your customers, your vendors, and your donors -- or whomever
you depend on for survival” (137). Whether you are a leader of a business, country, or just a
group of people, you need the people on the outside to trust in you and the operations of the
business that they don’t see. You need to be transparent in your goals and expectations and by
doing so, you will gain more trust with everyone. Internal and external followers will see that
you are true to what you say and that you have values that reflect your true character.
Throughout history, we can see that trusting leaders are the ones that end up achieving their
goals.
Our goals motivate us, but the trust we have in ourselves and others is what carries out
our dreams. One person that portrays this value better than anyone is the highly successful and
well know, Walt Disney. As mentioned before, a trusting leader is an achieving leader, and Walt
exhibits trustworthiness like no other. Disney once said, “You can design and create, and build
the most wonderful place in the world. But it takes people to make the dream a reality”( Jones).
Trusting in others is a great first step in building your trust as a leader. We see this moral in
action during one morning before Disneyland opened. Disney saw some third-shift workers
working in the park and spoke to them about what they were doing and invited them to a
conversation. The workers’ manager saw them and asked for Disney to allow them to finish
working. The manager then asked Disney why he was using his valuable time to speak to these
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workers. Disney then “shared his philosophy with the manager: “Good ideas come from
everyone. Everyone has the potential to contribute creatively to their organization’s success by
relationships with his employees. Also that gaining their trust and having honest relationships
will lead to the “success of his organization” (Jones). Although trusting in others and
maintaining honesty with others is crucial, having trust in yourself is also a major factor in being
a leader. Arguably the most important quality that Disney had was trust in himself. Walt said
¨[i]f you can dream it, you can do it. Always remember that this whole thing was started by a
mouse”(“12 Walt ” ). His empire did not start with success, Disney began his life being looked
down upon by his dismissive father and had a lack of childhood amenities like toys and games
(“Business Leader”). Disney then created the character Oswald the Lucky Rabbit who was stolen
due to copyright. Although a major downfall, Disney trusted in himself and his vision for his
empire, so he persevered (“Walt Disney Company”). Disney truly trusted in himself and that no
matter the obstacles, he would achieve his dream. Disney is an exceptional example of how trust
can be used to fuel your goals and dreams, as well as make you a successful leader. On the other
hand, however, some leaders show us how the absence of trust can be a tragic downfall.
Tragic downfalls are most often discussed in terms of a tragic hero, and mostly in
literature. William Shakespeares, Julius Caesar includes many tragic heroes that exhibit, that
without internal and external trust, a leader will fail. J ulius Caesar begins as the unofficial leader
of Rome, and off the bat does not have a trusting relationship with his friends. In the opening of
the play, Brutus and Cassius gossip about the potential crowning of Caesar. Brutus tells Cassius
¨[i]f it be aught toward the general good,/Set honor in one eye and death i' th' other,/And I will
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look on both indifferently”(Act 1. Scene 2. ln 84-86). We see how although these men are
friends, they do not have the trust in Caesar to be the leader. Caesar has not created a strong and
forthright relationship with his closest companions. Furthermore, even though the plebeians see
him as a good leader, his downfall is more centered in his internal relationships. Due to the weak
trust with his friends, they end up killing him, pleading that his leadership would lead Rome into
a disaster. This could have been avoided if Caesar had been upfront with his friends and allowed
them to understand his true motives. Brutus shows us how the lack of trust with others correlates
with the absence of good leadership qualities. After Caesar’s death, Brutus endeavors to rally
together the crowd in order to make them believe that killing Caesar was the noble thing to do.
At this point in time, Brutus has gained their trust, but only artificially since he is bending the
truth. The crowd trusts in Brutus so much that they say he (Brutus) should “...be Caesar” (Act 3.
Scene 2. ln 52). We then see the downfall of Brutus and his trustworthiness when Antony begins
to make his speech for Caesar’s death. Antony sarcastically points out the great things Caesar did
and asks “Did this in Caesar seem ambitious” (Act 3. Scene 2. ln 92). After a long speech from
Antony, the plebeians realize that the trust they previously had in Brutus was not thought through
thoroughly. This relays the idea that a strong relationship based on honesty and trust is essential
in order for you to maintain your followers. Julius Caesar and his supporting characters convey
the point that a leader without trust will not succeed and ultimately lead to a downfall.
There is more to a leader than just trust. There is also being compassionate, contributing
to your employees, being competent in the task at hand, and creating a connection. However, the
one thing that these characteristics have in common is trust. Compassion, not only thinking about
yourself but actually caring for others. A leader who shows compassion will build trust with
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others. The employees will believe that they have their best interests in mind. The next trait is
contribution, which is the physical result of a situation. When your employees see that the leader
can carry out their goals and visions, their trust increases. If you fail to produce the results, you
will fail to create trust. Additionally, the results are not the be all end all. You also need to be
competent. Maintaining a high level of understanding (Horsager). Others have confidence and
will build trust with a leader who is relevant and “stays relevant.” Lastly, having a connection
with people. “Trust is all about relationships and relationships are best built by having a genuine
connection” (Horsager). A solid connection with others will ensure a strong bond rooted in trust.
These traits of trust that mold the ideal leader are shown through the Zappos CEO Tony Hsieh.
In the Zappos company, many employees work from all around the country and are unable to
interact face to face on a daily basis. So in order to maintain success, they have implemented a
series of solutions. The teams check in with one another online and on social media and make
sure to communicate often (“Company Culture”). Their daily routines, to check on coworkers
and be responsive is essential. One of Zappos’s software engineers, Porter Littlepage says that
the daily routines and communication, “[B]uilds trust and rapport with my teammates despite not
From literature to business, and even “Where Dreams Come True”, trust is the glue that a
leader should pursue. Cultivate internal and external trust, be a transparent person who is in the
know, and communicate to build honest relationships. When completed, results will follow. And
keep in mind, from the famous Paracanthurus hepatus who told you to “Just keep swimming”,
Works Cited
Bright Drops. (2019). 12 Walt Disney Quotes That Will Inspire You | Bright Drops. [online]
Horsager, David. “You Can't Be A Great Leader Without Trust -- Here's How You Build It.”
www.forbes.com/sites/forbesleadershipforum/2012/10/24/you-cant-be-a-great-leader-wit
hout-trust-heres-how-you-build-it/#2d0df6cb4ef7.
Jones, B. (2019). “Leadership Lessons from Walt Disney: Building Relationships”, Disney
https://www.disneyinstitute.com/blog/leadership-lessons-from-walt-disney-building-relati
on
Mycoskie, Blake. Start Something That Matters. Spiegel & Grau., 2012.
Oh My Disney. “9 Dory Quotes Deeper Than the Drop Off.” Oh My Disney, Oh My Disney , 31
Shakespeare, W. (1999). The tragedy of Julius Caesar. Austin: Holt, Rinehart and Winston.
"Walt Disney." Business Leader Profiles for Students, edited by Sheila Dow and Jaime E. Noce,
Oct. 2018.
conantleadership.com/52-quotes-about-trust-and-leadership/.