RESUME

Durga Prasad Mobile No:+91 8919466185

EmailId:prasad.mulapaku9966@gmail.com

Professional Summary:

 3+ Years of experience in Servicenow Development.

 Good knowledge and understanding of Service Now.
 Strong emphasis and in-depth knowledge of Java Script, HTML, CSS,
Servicenow.
 Currently Working as a Software Engineer at Softtek India Pvt. Ltd,from Feb
2016 Till to date.

Educational Qualification:
 B.Tech from Jawaharlal Nehru Technological University – Anatapur.

Professional Summary:

 Good hands on expertise in implementation of Incident management, Problem

management, Change management and Service catalog management.
 Having 3+ years of experience in Service Now Development and Administration.
 Good knowledge and understanding of ITIL process.
 Handling the clients with Requirements and Solutions and knowledge sharing
in ServiceNow.
 Good exposure to all areas of SDLC (requirement, analysis, design, development, test,
implementation and maintenance.
 Experience in working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI
Actions,, Script Includes, Access Control Lists etc.
 Experience working with email notifications, inbound actions, reports, gauges, and home
pages.
 Experience on creation of Catalog items, record producers, user guide.
 Working on creation and customization of complex workflows and custom workflow
activities.
 Working with schedule jobs, events and triggers to manage business needs and handle
background work.
 Managing ServiceNow data using Import sets and transform maps.
 Created Email notifications in ServiceNow.
 Service catalogue creation to fulfill different Business requirements.
 Importing data into service-now by using import set.
 Maintaining Reports/Dashboards.
 Good experience in using ServiceNow utilities such as Business rules, Client scripts,
Workflow, Scheduled jobs, UI Policies, UI Actions, Script includes, ACLs, Email
notifications, Views and Form Customizations.
 Good knowledge on designing Workflows to automate the Business Process using
ServiceNow.

Project 1:
Client : Neustar
Role : Servicenow Developer
Duration : july 2016 to till now

Project Description:

Neustar, Inc. is an American technology company that provides real-time information and
analytics for the Internet, risk, digital performance and defense, telecommunications,
entertainment, and marketing industries, and also provides clearinghouse and directory
services to the global communications and Internet industries

Responsibilities:
 Developed Incident, Service Level Management (SLM) and Service Catalog modules.
 Process flow is configured for Incident Management based on various states of ticket.
 New workflows designed for service catalog items as per client requirements.
 Notifications configured on Incident management to send mails to responsible persons at
different stages.
 Client scripts, Businesses rules, UI Policies, Businesses Rules, Access Controls and UI
Actions are written to provide validations and buttons and to limit access privileges in
Incident, Service catalog modules.
 Worked on Change management, Incident Management, Problem Management module.
 Creating and maintaining scheduled jobs.
 Used Background scripts in case of any data validations.
 Created various notifications at different stages.
 Configuring Users, Groups and Roles.
 Created ACL’s based on the security mechanism provided by Customer and best
practices.

Project 2:
Project Name : Emergency Medical Systems (EMS)
Client : Tenet Healthcare Corporation, USA
Role : Servicenow Developer
Duration :

Project Description:

In order to manage a hospital, it requires different systems like Patient Administration

System, Clinical System, Lab System, Pharmacy System etc., Patient record is also kept in
system with the centralized database. Using this system, appointments can be booked in
the hospital using the Primary Care Systems. This helps better care to the patient wherever
the patient goes out the country.

Responsibilities:
 Working with client and functional requirements within ServiceNow.
 Facilitating rollout of new applications and modules.
 Worked on customizing Incident, Problem and Change management screens using Client
Scripts, UI Policies, UI Actions and Business Rules.
 Design and implement new functionality using Business Rules, UI Policies, and Access
Lists.
 Created Buttons and context menus both on form and lists using UI actions.
 Service Catalog and Request Workflow Design and Configuration.
 Created various workflows for Incident Management, Change Management, Service
Requests and SLA's.
 The service we also provide to clients is a semi managed service for administering their
Service desks that has been implemented. This includes various administration tasks
within Service desk software.
 Worked with windows team, network team and Asset team in order to check for the data
collected through discovery is accurate.
 Written script includes and invoked them in business rules and client scripts.
 Imported Configuration Items (CI) from third party applications using import set tables.
 Created data sources and loaded the Service-Now tables with different data formats.
 Created transform maps both automatic field mapping and scripting.
 Also worked on Asset Management and loaded the data into it.
 Integrated Fire eye tool with Service-Now using Email integration i.e. inbound actions
scripting.