IBM Services for Managed

SAP Applications

Enabling Business Transformation

in a Multi-Cloud World

Bujung Tjendera
Jakarta, April 25th, 2019
2 © 2018 IBM IBM
© 2019 Corporation | IBM Services
Corporation 30| April
Offering Management
2019 IBM Services | Offering Management
Most customers have the same
challenges when running SAP

“Do I have the skills needed to move to S/4HANA?”

SAP
skills “How do I provide consistency in a multi-cloud world?”

“I need to make compliance simpler and more effective.”

Application Providing
Resiliency innovation
“How can I leverage the data I have to build meaningful
SAP
applications long-term relationships with my customers?”

“How can I innovate while keeping my SLAs and resiliency?”

Working
Security and in a multi-
compliance cloud
ecosystem

3 © 2019 IBM Corporation 30 April 2019 IBM Services

IBM is building the next generation of managed application
services to provide clients a unified experience.
Consistent delivery
and SLAs Business
extensions
Standard services
Integration with AI, blockchain, and so on
scope and SLAs
worldwide

Security and industry

compliance
Unified service PCI, HIPAA, ISOxx,
experience Client’s GDPR, and so on
Managed SAP applications
Services portal

Public cloud Private clouds

Multi-cloud
platform
4 © 2019 IBM Corporation 30 April 2019 IBM Services
 Business-line CIO/CTO CFO
leader

IBM Services Business agility Simplification Shift to OPEX

4x faster roll-out of new Standard service worldwide Helps move away from
for Managed functionality for SAP* makes it easy to consume no large investments to an
SAP matter where I run from OPEX model

Applications Business Managed services Predictable

provides extensions
value to all Integration helps unlock the
value of SAP data through
the business AI and other emerging
technologies
stakeholders
Enterprise SLAs
Guarantees that the service
will meet the needs for
critical workloads like SAP
* Source: G2- Tecnologia
www.ibm.com/case-studies/G2-Tecnologia
5 © 2019 IBM Corporation 30 April 2019 IBM Services
Optional managed services
help my team with the skills
Standard service helps
provide a predictable
needed to run the latest cost model
SAP products
Innovation
Helps my team focus on
supporting the business
(innovation) instead of just
maintaining (commodity)
76%
68%
can better manage
resource allocation
and predict costs.
of cloud managed services
users consider the services
an essential part of their
IT strategy.

76%
say managed cloud
services “improve
security and
compliance
reporting” for
SAP workloads.
Transforming your SAP Deployment with Cloud Managed Services: Lessons Learned from IT
Leaders . Frost & Sullivan Stratecast November 2017
6 © 2019 IBM Corporation 30 April 2019 IBM Services
IBM Services for Managed SAP Applications management options

Managed OS Managed SAP

Business application Client or Business

Client or Business
Development (ABAP — JAVA) Partner manages Partner manages

Tech Platform (SAP Basis)

Managed SAP
Database Applications

Operating system
Managed SAP
Virtualization Applications

Servers

Storage

Network

7 © 2019 IBM Corporation 30 April 2019 IBM Services

 A proven approach Certified
operations

People
Support A customer-centric and
NPS-driven service model ITAR available model
service and culture

designed to
address your
needs for SAP Process
Proven and certified standards
applications from the original application
service provider
Operational excellence
and compliance

Tools
Employing a comprehensive
and industry-leading set
of operational tools
8 © 2019 IBM Corporation 30 April 2019 IBM Services
Single management portal on public, private or hybrid cloud
for your managed SAP and non-SAP applications

Highlights
S/4HANA
§ SAP system information
(status, server view,
landscape view, etc.)
BW § Ticketing
§ Reporting
§ Non-SAP server
Non-SAP applications information

Public Hybrid Private

cloud cloud cloud
9 © 2019 IBM Corporation 30 April 2019 IBM Services
Why do customers choose IBM Services?
SAP application support
Examples of SAP applications managed on IBM Cloud™

S/4HANA Enterprise Resource Planning (ERP)

SAP Human Capital Management (HCM) SAP Customer Relationship Management (CRM)

SAP Enterprise Portal SAP Solution Manager

SAP Business Objects Supply Chain SAP Supply Chain Management: Advanced
Performance Management Planning and Optimization and SAP liveCache

SAP NetWeaver Process Integration SAP Transportation Management

SAP Business Objects Strategy Management SAP NetWeaver Master Data Management

SAP Enterprise Central Component SAP Product Lifecycle Management

SAP Supplier Lifecycle Management SAP Supplier Relationship Management

SAP NetWeaver Business Warehouse SAP Environment, Health and Safety Management

SAP Business Planning and Consolidation

10 © 2019 IBM Corporation 30 April 2019 IBM Services

 SLAs

99.9 percent ⎯ High availability ⎯ optional Optional

Availability
99.5 percent ⎯ Standard Included
Why do
customers Severity 1 ⎯ First response within 15 minutes Included

choose IBM Severity 2 ⎯ 100 percent of responses within 3 hours Included

Service
Services for delivery
Severity 3 ⎯ 100 percent of responses within two business days Included
Managed SAP
Applications? Service delivery resolution time within 5 hours (Sev1) Included

Enterprise-class SLAs
Provides peace of mind SAP response time: Under 1 second (ECC ⎯ ERP Central Component) Included
when dealing with critical
workloads like SAP Other
Disaster recovery (service level objective [SLO]) ⎯ Optional
Recovery time objective (RTO) = 4 hours Optional
Recovery point objective (RPO) = 15 minutes

11 © 2019 IBM Corporation 30 April 2019 IBM Services

Why do customers choose IBM Services for Managed SAP
Applications? Global and Standard
Managed SAP Applications data centers + POP
Network point of presence (POP) Oslo
Other IBM Cloud data centers + POP Stockholm
(Self-service IaaS)
London Amsterdam
Toronto Montreal Frankfurt
Paris
Chicago Ehningen
Poughkeepsie Winterthur
Seattle Denver Milan
New York City Barcelona Montpellier
San Jose Atlanta Washington DC Seoul Tokyo
Los Angeles Dallas Raleigh
Houston Miami Hong Kong

Querétaro
Chennai

Singapore

Sao Paulo

Run your SAP from four Perth Sydney

continents with the same Melbourne
service levels.

12 © 2019 IBM Corporation 30 April 2019 IBM Services

13

IBM Services
for Managed Move and Run on Integrate with
Move to cloud
SAP S/4HANA AI and Watson™

Applications 1 2 3
helps you no
matter where
you are in Reduce total cost of Accelerate SAP S/4HANA Unlock the value of
your journey ownership (TCO) adoption with: enterprise data on
IBM Cloud
Speed Flexible, scalable options
to increase agility and Fuel digital
Peace of mind reduce cost transformation

13 © 2019 IBM Corporation 30 April 2019 IBM Services

14 © 2018 IBM IBM
© 2019 Corporation | IBM Services
Corporation 30| April
Offering Management
2019 IBM Services | Offering Management
Why do customers choose IBM Services? Move to Cloud

SAP transition experience 1

IBM Services helps with the process of moving your SAP Optional health check and assessments to help you
applications to cloud from beginning to end. along the way:
Standard methodology for moving to cloud:
Deployment phases § Benefits Estimator: Shows potential savings based on
Launch Model Build Transition
your IT maturity – No charge
§ Establish § Infrastructure § Provision shared § Post-live § Insight for SAP: Analyzes your current SAP
project team requirements infrastructure technical infrastructure usage to better size the cloud
§ Establish project and design— § Build and test support
governance network, infrastructure § System environment – No charge
§ Develop storage, § Build and stabilization
project plans backups and migrate and monitoring § Cloud Governance Health Check (CAS*): Helps you
Review scope monitoring databases, Operations
§
and transition § Application and applications
§
process training
identify potential changes needed at the organization
§ Define priorities business § Phase cutover— § Transition to level to adopt cloud successfully
§ Refine roles and process development, IBM operations
responsibilities discovery— quality § Workload Transformation Analysis (CAS): Identifies
architecture assurance (QA)
and interfaces and stage network traffic among SAP and non-SAP apps to
§ Operational production reduce risk when moving to cloud
run books
§ Migration
strategy

15 © 2019 IBM Corporation 30 April 2019 IBM Services * CAS = Cloud Advisory Services
Why do customers choose IBM Services? Upgrade SAP
S/4HANA and HANA

SAP HANA or S/4HANA upgrade simplification 2

IBM Services for Managed

Help reduce upgrade time by up to 15-25 percent
SAP Applications can
versus on-premises by having the infrastructure and
simplify the upgrade.
skills ready when they are needed.*
By 2025, enterprise
resource planning (ERP) Help reduce risk thanks to:
customers must move to § Project Services provides the support needed for
SAP S/4HANA. upgrades and implementations
§ Enterprise-class SLAs
§ SAP Basis consultants with an average experience of
eight years
SAP HANA Impact Assessment
Watch video
Request the assessment

* Based on customer responses

16 © 2019 IBM Corporation 30 April 2019 IBM Services

17 © 2018 IBM IBM
© 2019 Corporation | IBM Services
Corporation 30| April
Offering Management
2019 IBM Services | Offering Management
Why do customers choose IBM Services? Integrate with
AI and Watson™

IBM AI Standard Templates 3

Unlock the value of SAP data on IBM Services through

cognitive functions.
Examples of AI Standard Templates with IBM Watson:

Cognitive Smart Blockchain Cognitive

Talent IoT for Predictive
Agricultural Materials Asset Transfer Master Data
Advisor Uptime Maintenance
Dashboard Planning Application Assistant

IBM Services for

Managed SAP
Applications

18 © 2019 IBM Corporation 30 April 2019 IBM Services

 +250
Production SAP customers in cloud worldwide
Build
automation for Run on public,
SAP applications private or
hybrid cloud

1 1
Why run SAP
applications
worldwide
delivery team
Managed Services 10
8
portal DBs supported:
Business-related IBM DB2®
with IBM
20+
independent of Oracle, SQL SRV,
cloud deployment KPIs SAP ASE, SAP
Services for experience with SAP
years of option IQ, MaxDB, and
SAP HANA
Managed SAP application management

Applications? Built-in
S/4HANA upgrade
services to help
security Integration to
you in your journey to
services Artificial intelligence &
SAP S/4HANA on cloud
blockchain

19 © 2019 IBM Corporation 30 April 2019 IBM Services

 Read
Want to learn more?
Transform Your SAP
Deployment with Managed
Cloud Services: Six Lessons
from Users.
Frost & Sullivan Stratecast,
November 2017

Go Use
to our Managed SAP Apps
Cost Benefits Estimator
website
Tool to see the potential
financial impact of moving

Watch to IBM Services for

Managed SAP Applications
IBM Services for Managed
SAP Applications –
overview video
20
20 2019 IBM
© 2018 IBM Corporation
Corporation 30 April
© 20172019
2019
IBM Corporation IBM Services
Trademarks and notes
IBM Corporation 2019

§ IBM, the IBM logo, ibm.com, AIX, DB2, Global Business Services, IBM Cloud, Power, Power Systems, and Watson are trademarks of International Business Machines Corp.,
registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the
web at “Copyright and trademark information” at www.ibm.com/legal/copytrade.shtml
§ Java and all Java-based trademarks and logos are trademarks or registered trademarks of Oracle and/or its affiliates.
§ References in this publication to IBM products or services do not imply that IBM intends to make them available in all countries in which IBM operates. This document is current as of
the initial date of publication and may be changed by IBM at any time.
§ THE INFORMATION IN THIS DOCUMENT IS PROVIDED “AS IS” WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT ANY WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY OR CONDITION OF NON-INFRINGEMENT. IBM products are warranted according to the terms
and conditions of the agreements under which they are provided.
§ The performance data and client examples cited are presented for illustrative purposes only. Actual performance results may vary depending on specific configurations and operating
conditions. It is the user’s responsibility to evaluate and verify the operation of any other products or programs with IBM products and programs.
§ SAP applications are not an IBM product or offering. SAP applications are sold or licensed, as the case may be, to users under SAP’s terms and conditions, which are provided with
the product or offering. Availability, and any and all warranties, services and support for SAP applications is the direct responsibility of, and is provided directly to users by, SAP.
§ The client is responsible for ensuring compliance with laws and regulations applicable to it. IBM does not provide legal advice or represent or warrant that its services or products will
ensure that the client is in compliance with any law or regulation.
§ Statement of Good Security Practices: IT system security involves protecting systems and information through prevention, detection and response to improper access from within
and outside your enterprise. Improper access can result in information being altered, destroyed, misappropriated or misused or can result in damage to or misuse of your systems,
including for use in attacks on others. No IT system or product should be considered completely secure and no single product, service or security measure can be completely
effective in preventing improper use or access. IBM systems, products and services are designed to be part of a lawful, comprehensive security approach, which will necessarily
involve additional operational procedures, and may require other systems, products or services to be most effective. IBM DOES NOT WARRANT THAT ANY SYSTEMS, PRODUCTS OR
SERVICES ARE IMMUNE FROM, OR WILL MAKE YOUR ENTERPRISE IMMUNE FROM, THE MALICIOUS OR ILLEGAL CONDUCT OF ANY PARTY.

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