May 2019 Thesis

METRO MANILA COLLEGE 1
INQUIRIES, INVESTIGATION, AND IMMERSION
CHAPTER 1
THE PROBLEM AND ITS BACKGROUND
A bartender is someone who has knowledge to serve and mixes
drinks to customers, either directly or through waitresses and waiters
who place drink orders in the dining table or dining room of the bar.
Bartenders play a key role in the overall health and safety conditions
in nightlife environments. They administer alcohol beverages to
patrons and along with other staff such as bouncers and DJs,
contribute to the regulation of those environments.
In addition environmental health research on bartenders has so
far focused mainly on exposure to cigarette smoke and subsequent
risks of respiratory and cardiovascular disease, a problem addressed
by recent legislation against indoor smoking in many countries which
has led to improved health status for nightlife workers. “It’s an
unconscious thing,” According to Justice (2014), an award-winning


bartender and general manager of The Franklin Bar and The Upstairs
Bar in Philadelphia.
Furthermore according to Hidalgo (2016), "There are the people
that are just hard to please, maybe want more attention than you can
realistically give, and you do the best that you can”. Being a bartender
one of his responsibility is to prevent the intoxicated costumers, it is
involved in serving a patron who was harmed another as a result of
drinking. And also according to Gander (2014), “Making a genuine
impact of people’s nights is always rewarding," she adds. "Even if they
won’t remember it the next day, I will." Especially to people who
spending his sleep at nights needs a rewards to return his tired and
hard at work.
Bartenders also usually serves as the public image of the bar they
tend, contributing to as well as reflecting the atmosphere of the bar.
A few things a good bartenders need to know in order to succeed to
know the proper techniques foe mixing drinks and cocktails as well,

they must know a wide range of drink recipes and be able to mix drink
accurately and without waste. This study aims to know they lived
experiences of Male Bartender to understand and explore their lives
in order to pursue a career that will help them to become a better
individual.
STATEMENT OF THE PROBLEM
The study aimed to describe and explore the challenges
experiences of bartenders in selected bars. Specially, it sought to
answer the following questions:
1. What are the challenges experienced by bartenders?
2. How may the bartenders deal with the challenges they
have experienced?
3. What are the implication of those insight?

SCOPE AND DELIMITATION
This study limits its coverage to 3 Male Bartenders with the
challenges experiences in selected bars, in Quezon City.
SIGNIFICANCE OF THE STUDY
This study was conducted to encourage the future bartenders
with the challenges experiences in selected bars. It was very
significant because it gives a broad knowledge and techniques
through male bartenders. And have a thorough background on how
this study influences the following
Bartenders, Will recognize you as professional bartending
service and outstanding customer satisfaction who can respond to the
needs of the hospitality industry both in the domestic and
international.
HRM/HRS/TVL Students, for them to have advance knowledge


about bartenders and familiarize more about bartending.
Future Male Bartenders, for the additional knowledge of how
to treat and handle a drunk customers and it would be their guide in
knowing what styles techniques they would render to be a successful
one.
Future Researchers, for them to use this study as a support or
basis for their future research. And would be a reliable source of ideas
and information.
DEFFINITION OF TERMS
The following terms arranged in alphabetical order are
conceptually and operationally defined for the purpose of clarification
and understanding between researchers.
Alcoholic Beverages it refers to any portable liquid containing
any mount alcohol.
Bar is a counter across which alcoholic drinks or refreshment are
served.
Bouncer is the first face you see when entering a bar, and how
they treat you often sets the mood for the right.
Cocktail is an alcoholic mixed drink, which is either a combination
of drinks where served in a bar.
Intoxicated customer is an affected by alcohol especially to the
point where physical and mental control is markedly diminished
especially drinks.
Patrons a person who gives financial or other support to a person,


organization, cause, or activity.
Unconscious It involves a complete or near-complete lack of
responsiveness to people and other environmental stimuli.

CHAPTER 2
REVIEW OF RELATED LITERATURE
This chapter presents some foreign and local literature &
studies related to bartenders. Relevance to present studies gave a big
picture why this literature and studies from local to foreign are used.
Literature
A writing in which expression and form, in connection with ideas
of permanent and universal interest, are characteristics or essential
features, articles, books etc.
Local
Garcia (2018), stated that Bartending is not easy. It takes a lot
of skills – from memorization to accuracy – to become a bartender. It
takes practice to create that perfect glass of Old fashioned, Mojito,
Margarita and etc. To be a good bartender you need to be quick and
engaging.
Panafiel (2018), explain that aside from knowing recipes, a
good bartender also has to be quick and engaging. A bartender also
needs to know what kind of glass is used for a specific drink, the
amount of ice, how to properly open a wine bottle. She says, “It’s a
difficult job because you need to learn a lot of things. As of now, I still
need to learn a lot more.”
Therefore, according to Bolstand (2014), when the majority of
income is determined by customer discretion contingent on arbitrary
and fluctuating social norms, tipped employees are subjected to an
unequal and undefined power structure. In stark contrast to most
other low or semi-skilled service sectors jobs, bartending is a relatively
high paying service sectors occupation.

Foreign
According to Farrell (2015), bartending has historically been
seen as a dead-end jobs, a job for people with no brains or ambition.
But this is just one of the countless things that makes bartending such
as a job a true bartender will simply listen to this, all the while knowing
that they are so madly in love with and passionate about a job and a
skills that the people asking these questions will just never understand.
Mandler (2016), study reveal that Bartenders and their trade
are surrounded by much concern critique and controversy in the
research literature. Several studies have shown that the occupation of
bartenders carries a range of risks including those associated with
working late hours.
Therefore, according to Haven (2015), Bartenders state side are
so much more quality. It is a genuine profession, generally a number
of years’ experience, everything about the different spirits that’s on


offer or the variants of cocktails. Buying a round of drinks and soft
drinks aren’t charged for, drinking alone and tip well 4th drink is on the
house.
Jhonston & Mr. Regan (2017), stated that bartender dread
patrons who lapse into indecision, turn to distracted friends or
suddenly remember the menu. Bartenders also urged patrons not to
separate specific drinks from a group tab. “it’s simpler to make them
all together”, “it’s our business to serve you but also to keep moving.
When you’re not ready, that’s wasting our time.
Lastly, according to Buvki & Tutenges (2017), bartenders are
encouraged by their managers to sell as much as possible, but at the
same time they are supposed to obey the law against over serving
alcohol to intoxicated and underage patrons. Previous research
provides many examples of how bartenders develop shortcuts and
bend rules in order to make their jobs more manageable.

Studies
A careful examination or analysis of a phenomenon,
development, or question.
Local
According to the (Bar and Beverage Service Book) by Rojo
(2018), A bartenders should always use a jigger when pouring ad
serving the drinks. It depends also on the policy or standard practice
in a particular bar. Some are using free pouring. But bartenders must
able to master the technique on how to do free pouring without
sacrificing the quality of the drink.
However, according to (www.edukasyon.ph, 2015) A
bartender is someone who mixes and serves drinks to customers, they
must know a wide range of drink recipes and be able to mix drinks
accurately, quickly, and without waste. Bartenders work in restaurants,


bars, clubs, hotels, and other food service establishments.
Frazer (2017), stated that Bartending makes for an interesting
study. Bartenders exist in a “default career” mode of employment that
is stigmatized for being low-status, low-skilled labor. Performing
emotional labor and managing resulting in constant identity work on
and off the job.
According to Bar and Beverages Service Book (2018)
although bartenders have the same standard operational procedures
to follow, they generally differ in ways, styles, techniques in promoting
and maintaining a higher standard of service to the customer. Either
learned or acquired through the years, this extra know how in serving
or more knowledge of quality liquor, wine, beverage makes the
bartender a better one the next time around.
Foreign
According to Datausa (2016), bartender are most often


employed by the restaurant and food service industry. The average
yearly wage for bartenders was $24,390. The top 3 most similar
occupations to bartenders by wage are hairdressers, hairstylists, &
cosmetologists, sewing machine operators and textile winding,
twisting, & drawing out machine setters, operators, & tenders.
Bartenders are part of the food preparation & serving related
occupation category, along with chefs & head cooks. First line
supervisor of food preparation & serving workers, cooks, food
preparation works, combined food preparation $ serving workers,
including fast-food and counter attendances, cafeteria, food
concession, & coffee shop.
Ocampo (2016), study reveal that bartenders and mixologists
are fast becoming celebrities. Much like chefs, they have become
superstars in the food and beverage industry, impressing people with
their crafty cocktails and innovations in their libations. But beyond
serving us with delicious drinks, they are gaining ground and ardent
fans with the way they interact with their guests, juggle their way

behind the counter, and provide them with smooth moves and sweet
talk.
Umlas (2015), stated that Filipino bartenders are amazing in
mixing drinks and flairing a term used by bartenders to entertain
customers by tossing up bottles or cocktail shakers up in the air.

CHAPTER 3
METHODS OF RESEARCH
This chapter presents the methods and procedures of research
applied to gather the needed data. It contains the research design,
participants, sampling technique, instruments used and the treatment
of the data.
RESEARCH DESIGN
Qualitative is a descriptive study is the methods of choice when
straight description of phenomenology desired. It includes focus
groups depth interview describe analysis of social phenomenon.
According to Nassaji (2015), descriptive research is to describe
phenomenon and its characteristics. This research is more concerned
with that ether how or why something has happened.
SELECTION OF CO-RESEARCHERS
In this study, the researchers interviewed three 3 Male Bartenders


in selected bars. The researchers also assured that the co-researchers
were waiting to search their experiences as a male bartenders.
SAMPLING TECHNIQUE
According to Crossman (2018), a purposive sample is a non-
probability sample that is selected based on characteristics of a
population and the objective of the study. Furthermore, according to
Foley (2018), purposive sampling is also known as judgmental,
selected, or subjective sampling, is a form of non-probability sampling
in which researchers rely on their own judgment when choosing
members of the population to participate in their study.
RESEARCH INSTRUMENT
The researchers utilized the following research instruments in
gathering data.
Interview
According to Patton (2015), it serves to help the interview to


relay important bits of information to the interviewee, such as stating
or rotating the purpose of the interview, what will happen to the
information detained and any confidentiality concerns.
Voice Recording
According to Ash (2014), Students in Oklahoma are using digital
voice recorders to capture family and local community history,
elementary school students in Oregon are teaming up with the state
park system to create educational podcasts with the audio devices,
and foreign language students are recording and playing back lessons
to practice pronunciation and vocabulary.
Treatment of Data
In the data analysis, the researchers listened to the records and
watched the videos several times, transcribed and translate the stories
and data we gathered, and evaluated the transcripts manually to
derive with the appropriate, accurate and relevant themes.

CHAPTER 4
PRESENTATION, ANALYSIS, AND INTERPRETATION OF
DATA
This chapter includes presentation, analysis, and interpretation of
data gathered by the researchers from the interview conducted.
Co-Researcher A (Captain)
Yung buhay ng isang bartender is okay naman kasi kumbaga
maraming natutunan din about sa cocktails mga drinks atsaka kung
paano magmix. Drinker din naman ako kaya nagustuhan ko siya
atsaka okay sa akin bilang maging bartender. So yung oras ng trabaho
namin is katulad ng sa mga office staff, casual 8 hours sa trabaho
ayun nag-oover time lang naman pag nagkulang sa tao, ayun parin
may ot pa naman may bayad pa rin pero may time pa rin kami sa
family naming kahit ganun. Naging bartender ako dahil required,
required maging bartender kami lahat, mayrooon ding bartender na
inaapplyan na position pero kami kasi ginawa naming lahat para


maging bartender kami, kaya ayun tinuruan ko sila magbartending
pero di nila masyado talagang kabisado yung sa cocktail mahirap din
kasi kabisaduhin o gawin minsan. Oo sanay na makisalamuha sa tao,
bali experience na lang namin dito sa dining, almost 3 years na rin
akong nagtatrabaho pero ako kasi yung pinaka team leader nila hmm
kaya siguro napili ako bilang team leader, dahil nakita siguro ng
manager naming yung qualities na hinahanap nila sa isang captain
para mapromote. Ay nalasing? Oo meron, meron. Yung pag-handle
tamang approach lang minsan nililimit lang din namin sila ganun kasi
mayroon ding nalasing ayun medyo tipsy na sya pero di naman
nagkaroon ng away nacontrol naman, kumbaga iniexplain din namin
sa kanila kung ano yung policy atsaka base na din kasi syempre sa
nakikita namin sa kanila. Bilang ako manginginom din alam ko ung
limit ng tao kung lasing na. Minsan nga may hinatid na kami sa
sakayan ng taxi eh para lang makauwi siya, pinahanap ng manager
naming yung I.D niya sa bag niya para lang malaman namin yung
address niya at inihabilin na namin sa driver na ihatid siya ng
matiwasay sa bahay nila at sinulat naming yung plate number nung


taxi para just in case na may hindi magandang mangyari ay alam
namin kung sino yung pwede naming pagtanungan kung ano ang
nangyari sa customer na iyon. Benefits ng isang bartender? Is
additional knowledge kasi bukod sa trabaho ko na dati server, take
order, ngayon nagtitimpla na at ng iba’t ibang uri ng high class na alak
or cocktails. Dati napapanuod ko lang sa t.v yung mga bar at yung
pagtitimpla ng alak, di siguro kumpleto pero marami kaming cocktail
na natutunan. Advice ko lang kung gusto mo talaga maging bartender,
mas madali ka matututo dahil may pagkukusa ka at iyo yung
kagustuhan mo, kasi ako gusto ko naman yung ginagawa ko kaya mas
naging madali lang sakin. Mayroon kami dati nung bago palang kami
mayroong naka assign sa pagbabartending pero ginawa ko
pinagaralan ko para mas makatulong rin at dagdag knowledge and
skills din kasi kaya naisip ko na pag-aralan para pag umabsent siya
may papalit dahil kung walang may ibang alam walang papalit kaya
naisipan ko nag-insayo ako, nag-effort ako matuto, ako kasi gusto ko
rin kaya ayun madali narin, madali lang pala. Thank you so much.

Co-Researcher A (Captain)
The life of being a bartender is you can gain more knowledge in
cocktails and how you will mix it. As a drinker, it is more advantage to
be a Bartender because I can serve myself a high class cocktails when
I'm not at work. So the working hours of a bartender is same as the
office Staff, casual 8 hours. So we also have overtime (OT) but it
happens when the staff is insufficient or inadequate man, so we also
paid when we have OT but we assure that we always have a time for
our family. I go to this field of being a bartender because it is required,
we are required here to be a bartender but there is a position to be
apply for bartender but we do all our best to be a bartender and I also
teach them how to mix a cocktails but they not totally memorize the
recipe or ingredients of the cocktails because sometimes it is really
hard to do it. Yes, we are good in encountering people, because of
my experience in our dining is almost 3 years but I am now the captain
or team leader here so I have qualities that I met for our customers,
I think that’s the quality that the manager seen to promote me or
chose me. Drunk? Yes we have, we already encountered a drunk


customer. We handle them in a right way or like a regular customers.
Sometimes we limit them because we also have encountered that they
are already tipsy when they enter our restaurant but they don’t cause
any chaos or commotion here in our place, we explain to them our
policy and we also based their actions or what we sees in them and
as a Drinker, I know the limits when the person is under the spirit of
beer. Before we already encountered a customer that we have to take
her to the taxi station to get home, our manager give us a permission
to find her I.D to know her address and we say to the driver of the
taxi cab that he must take her home safely and we also get the plate
number of the cab, so just in case that there an accident or
unexpected situation happens we have an information about the taxi
and we can ask him what happened to our customer. The benefits of
a bartender is an additional knowledge and skills, also I can serve my
family a high class drinks and cocktails when we have a occasions in
our house, they request me to mix them a cocktails for their drink
session. Before I only see bars and mixing cocktails in television, now
I already apply what I have learned in some videos that I watched.


My advice to the future bartenders, if you really want to be a bartender,
it will become easy to learn the techniques in bartending, because it
is my decision to learn some ways to be a bartender. Before there is
someone that is assign in a position of a bartender but it is my will to
learn it to help our bar or in live and also it can enhance my knowledge
and skills in bar or mixology, whenever our bartender is in live or
absent that is why I realize to observe and I insert efforts in learning
some ways in bartending. Thank you so much!
Co-Researcher B (Bartista)
Masasabi ko ang buhay ng isang bartender ay Terrible, mahirap kasi
buhay namin sa gabi lang tapos patay kami sa umaga syempre may
pamilya kami kaunti nalang yung time namin so ayun di namin
masyadong natututukan pero okay lang kasi kahit papaano may
bonding pa rin halimbawa may birthday or occasion sa bahay ayun
magpapaalam ako sa manager naming na a-absent ako para
makabawi ako sa pamily ko nung mga araw na wala ako or nasa
trabaho ko kasi di ba di mo naman maiiwasan na magstay ka sa


trabaho mo . Ilang oras kami magtrabaho? 8-9 mga ganun, okay lang
kasi mas gusto namin pag gabi, usually naman kasi di ba mga hapon
or gabi ang operating hours ng bars pero since kasi coffee and bar
kami mga tanghali kami pumapasok. Oo, ako yung pumili pero ang
gusto ko talaga dati yung magluto tapos mas nag sink in sa utak ko
gusto ko rin mag mix ng alak tapos bartending yung kinuha kong
course sa college para maging qualified ako na bartender. Struggle sa
trabaho sakin wala eh, I mean halos wala naman medyo yung iba lang
ang hirap makausap kasi nga medyo tipsy na pero nakakayanan
naman, kasi gusto ko talagang maging bartender kaya madali na lang
i-handle yung mga nakakaharap na problema. Mayroon na ako na-
encounter na babaeng lasing kaso may mga kasama naman, may mga
kasama sila. Hina-handle namin sila kung paano sila kumilos kunwari
mga makukulit sila? Edi makulit din kami kung ano yung pinapakita
nila ganun din yung papakita namin pero hindi kami yung bastos yung
pinapakita kumbaga respeto pa rin at may limit din kaming binibigay
sakanila. React ko naman pag-underage is wala naman, parang bihira
lang po kasi may magpunta na minor dito, pero mukhang bata


mayroon. Yung react ko is dinidiretso ko tinatanong ko talaga kung
ilan taon na tapos di naman pala bata. Benefits ng isang bartender ay
marami kasi yung utak mo kasi gumagana lahat kasi ikaw yung front
ng customer. So kumbaga kahit bulong maririnig mo tapos nadadala
mo sya lahat kunwari kahit nasa bahay ako, tulog ako parang
naalimpungatan ako tapos iniisip ko na may order ganun parang
sobrang alert ko kahit asa bahay. Advice ko kailangan kapag may
gustong maging bartender dapat matutong sumunod sa trainor para
mas medaling matuto at masanay. Dapat mabilis kumilos and
responsableng tao, bawal ang tamad sa ganitong trabaho kaya
goodluck sa mga future bartender.
Co-Researcher B (Barista)
I can say that a life of being a bartender is terrible, it is really hard.
Because our life is at night and in the morning we our off or close
then we also have a family so it really affect our quality time to them
but at least we always have time to bonding even though it is a little
time. How many ours we spend our time in our work? 8-9 hours, for

me it is okay. So before, I really want to be a Chef and then it makes
me realize that I really want to be a Bartender or the one who mix
the cocktails then I took up the bartending course in college to be a
a qualified bartender. For me, I don’t have struggle to be a bartender
because it is what I want. I already encountered a female that is
already under of a spirit of beer but she has a company. Example they
are importunate? Then we will also importunate, what they are
actions it is also our actions but we don’t show disrespect to them.
Also we limit them. Underage? It is very rare because it is rare to have
a minor here, but I already encounter that she is look like a minor. I
directly ask her if what her age is and it turns out that she is at the
legal age. There is many benefits of being a bartender, because your
brain is the one who really function here because you are the one who
will front at customer. Even the whisper, you can also here it. You will
also can bring it anywhere, example even at my apartment I was
asleep then I am easy to wake up or get interrupted by the noise of
others. Then sometimes I think I have a order to made. I am a person
who is super alert. My advice to the future bartender, it is only my


opinion, when you want to be a bartender or want to be my assistant
and when I will teach him/he, whenever I do something he also need
to follow it step by step.
Co-Researcher C (Chill)
Ang buhay ng bartender ay may moment na masaya naman kaso may
time rin na malungkot kasi night shift kami tapos mararamdaman mo
yung pagod mo pero worth it naman kasi para naman ito sa pamilya
ko , trabaho naming pagsilbihan yung mga tao, may time ka makipag-
socialize sa iba, tapos madami ka rin magiging kaibigan ganun.
Pagbartender kasi kailangan may inumin kaming energy drink para
gising kami sa gabi tapos paguwi sa bahay alaga naman ng anak
minsan pag wala ng gagawin pahinga na lang .Okay naman maging
bartender kasi na-enhance niya yung skills ko sa pagtitimpla ng alak
o mga non-alcoholic beverages at masarap din magtimpla ng alak
tapos na kakaproud kasi may tiwala sa amin yung mga customers
namin. So yun parehas lang naman sa ibang works yung pasok namin
8 hours, at minsan kapag walang dumadating na kapalitan ko


nageextend ako mga 3 or 4 hours at hinihintay ko siya dumating, kaya
pagod talaga Oo meron yun nga overtime namin 3-4 hours at syempre
may bayad pa din yun kasi work namin yun. Oo ako ang pumili ng
field ko ngayon, nagustuhan ko maging bartender kasi mahilig ako sa
mga alak ganun. Nahiligan ko lalo yung paghahalo ng alak kasi
nakakapanood ako ng mga videos sa youtube etc. Ang struggles ko
bilang bartender may na encounter akong lasing tapos gusto pa
uminom ng mga hard drinks kaya lang hindi ko na sila pinayagan dahil
may policy kami na kapag nakainom na or sobrang tipsy na kaya
medyo nagalit sa akin yung customer na iyon kaya nagwala pero agad
naman naawat dahil tumawag na ako ng bouncer para mapigilan pa
yung chaos na ginawa niya, tapos kinausap naming ulit siya ng
maayos para mas maintindihan niya lalo yung sinabi ko so okay
naman sakanya at nagging maayos an pag-uusap namn at he said
sorry dahil sa nangyari kaya ayun. Ang react ko sa minordi edad hindi
naman namin masasabe kasi depende kase sa mukha rin yan
mahahalata naman kung bata pa o mukang matanda na may mga iba
kasi na mukhang bata pero matanda na pala, meron din naman mga

gwardya sa labas kung makakapasok ba sila o hindi talaga pero
sigurado naman namin kung walang bata na makakapasok dito samin
sa bar dahil pagbago ang mukha or new customer siya at mukhang
bata hinhingan naman sila ng I.D sa may entrance pa lang pero bihira
rin naman kasi ang mga minor dito eh. Benefits ko sa trabaho, iyon
syempre dito pag nagtatrabaho ka makakakuha kami ng sahod
makakapagtustos ako sa mga pamilya ko, may allowance ako monthly
kaya may pang bonding kami ng family ko dahil sa pagiging bartender
kaya sobrang thankful ako dahil sa pagba-bartending ko may pang
gastos ako kahit na masyadong pagod may kapalit naman sa huli.
Bilang bartender syempre tao pa din kami nagiinuman sa bahay,
nagtitimpla ako ng alak advantage na din kasi sigurado ako sa tamang
alcohol content ng iniinom ko. Ang advice ko sa mga future bartenders
ano mahirap din kase kailangan mo talaga pag-aralan, kailangan hindi
basta lagay lang ng lagay ng alak kailangan kabisado mo yung mga
recipe at kailangan mabilis ka matuto. Hindi pwede pasok ka lang dito
tapos sabihin mo bartender kana. Kailangan alam mo yung tamang
measure ng liquor na ititimpla mo. Thank you rin.


Co-Researcher C (Chill)
Being a bartender there is a moment that you’ll enjoy the night but
there is also a moment that the sadness because our work time is
night shift and you’ll feel your tiredness but it is worth it because I am
doing this for my family, our work is to serve a bunch of people, you
have also a time to socialize with other people and you can also make
friends in your workplace. When you are a bartender you need energy
drink to energize your body then when I got home I am going to take
care of my children then relax my body to recharge my energy.
There is no problem being a bartender because it enhance my skills
in mixing an alcoholic beverages or non-alcoholic beverages and it is
feels good when I am mixing an alcoholic beverages then it makes
myself proud because I know that our customer have faith in our skills.
So our working hours is same as the other work hours, our working
hours is 8 hours then sometimes when my co-bartender didn’t arrive
early, I will extend 3 – 4 more hours to wait him to arrive, that’s why
when I got home I really felt tired. Yes it is my choice to be in this
field, to be a bartender because I really want to be a bartender, mixing


an alcoholic beverages or non-alcoholic. Whenever I watch a videos
about the bartending or mixing drinks. Struggles being a bartender
when I encountered a drunk customer that want to order hard drinks
but I decline his request because he is already drunk because
according to our policy when a customer is already drunk you must
limit them or don’t give more hard drinks that is why he make a chaos
or commotion in my workplace but I called a bouncer to stop him from
getting reckless and when he stop, our bouncer and I talked to him
calmly and explain our policy for him to understand and he said sorry
at the end then he bid goodbye. My reaction for underage that faking
his/her age just to enter our bar, it is depends on his face because
there is a person that has a baby face but he is already in legal age
but also there is a person that in illegal or underage that has a
matured face but our guard make sure that no underage will be enter
this bar. Our benefits being a bartender, is you can have more
knowledge and in my work where I get my allowance and expenses
for my family. My monthly allowance is for my family and I get it from
my work. I am thankful that I am a bartender even though it is a tiring


work but in the end of the day it is worth it. My advice to the future
bartenders be responsible, you also need to study all the recipes of
the beverages, you need to memorize it to have a good taste of a
beverages and also you need to be a fast learner. You will become a
professional bartender when you meet the quality of it but I know if
you really want to be a bartender, study hard and be responsible at
all times. You need to know all the measurements of all liquors that
you will mix. Thank you so much!

RESEARCHER’S EXPERIENCE
On 31th day of March year 2019, the researchers were able to
finish the interview and collected three (3) stories to know the
challenges experiences of bartenders. It is not became easy to
conduct an interview because our co-researchers are hard to find and
then we need to talk the manager before we conduct an interview
and the co-researchers are not the same place. On the next days, the
researchers started transcription the raw data’s based on the voice
record of their actual interviews with the male bartenders.
On April 2, 2019 the researchers worked on typing transcript data’s.
On that day also, they’ve already translated it. At first, they don’t know
what to do in translating the collected data. Because in translating,
we already have to eliminate the information that we think has no
connection to the research and choose the most important details.
Connection to the research and choose the most important details.
After doing that certain process, the researchers already started
on making the themes of the research and they have realized the

importance of time
After making the themes and symbol, they started to make
findings and conclusions on the same day. After all the struggles that
the researchers came up to, they were still able to finish it. They
learned that after all stress and tiredness, they will achieve the
successful research.
RESEARCH REFLECTION
The following themes emerged from the reflections made by the
researchers on the challenges experiences of bartenders:
1. Male Bartenders has a benefits.
According to Merriam Webster (2019), benefits is something
that produces good or helpful results or effects or that promotes
well-being.
Co-Researcher A (Captain) stated that “Benefits ng isang


bartender? Is additional knowledge kasi bukod sa trabaho ko na dati
server, take order, ngayon nagtitimpla na at ng iba’t ibang uri ng high
class na alak or cocktails. Dati napapanuod ko lang sa t.v yung mga
bar at yung pagtitimpla ng alak, di siguro kumpleto pero marami
kaming cocktail na natutunan.” (The benefits of a bartender is an
additional knowledge and skills, also I can serve my family a high class
drinks and cocktails when we have a occasions in our house, they
request me to mix them a cocktails for their drink session. Before I
only see bars and mixing cocktails in television, now I already apply
what I have learned in some videos that I watched).
Co-Researcher B (Barista) stated that “Benefits ng isang
bartender ay marami kasi yung utak mo kasi gumagana lahat kasi
ikaw yung front ng customer. So kumbaga kahit bulong maririnig mo
tapos nadadala mo sya lahat kunwari kahit nasa bahay ako, tulog ako
parang naalimpungatan ako tapos iniisip ko na may order ganun
parang sobrang alert ko kahit asa bahay.” (There is many benefits of
being a bartender, because your brain is the one who really function
here because you are the one who will front at customer. Even the

whisper, you can also here it. You will also can bring it anywhere,
example even at my apartment I was asleep then I am easy to wake
up or get interrupted by the noise of others. Then sometimes I think
I have an order to made. I am a person who is super alert).
Co-Researcher C (Chill) stated that “Benefits ko sa trabaho,
iyon syempre dito pag nagtatrabaho ka makakakuha kami ng sahod
makakapagtustos ako sa mga pamilya ko, may allowance ako monthly
kaya may pang bonding kami ng family ko dahil sa pagiging bartender
kaya sobrang thankful ako dahil sa pagba-bartending ko may pang
gastos ako kahit na masyadong pagod may kapalit naman sa huli.”
(Benefits being a bartender, is you can have more knowledge and in
my work where I get my allowance and expenses for my family. My
monthly allowance is for my family and I get it from my work. I am
thankful that I am a bartender even though it is a tiring work but in
the end of the day it is worth it).


2. Male bartenders are skilled enough.
According to Cambridge Dictionary (2018) skilled is having
the abilities needed to do an activity or job well.
Co-Researcher A (Captain) stated that “additional knowledge
kasi bukod sa trabaho ko na dati server, take order, ngayon nagtitimpla
na at ng iba’t ibang uri ng high class na alak or cocktails”. (Additional
knowledge and skills, also I can serve my family a high class drinks
and cocktails when we have a occasions in our house, they request
me to mix them a cocktails for their drink session).
Co-Researcher B (Barista) stated that “bartending yung kinuha
kong course sa college para maging qualified ako na bartender.” (I
really want to be a Bartender or the one who mix the cocktails then I
took up the bartending course in college to be a qualified bartender).
Co-Researcher C (Chill) stated that “Okay naman maging
bartender kasi na-enhance niya yung skills ko sa pagtitimpla ng alak
o mga non-alcoholic beverages at masarap din magtimpla ng alak
tapos na kakaproud kasi may tiwala sa amin yung mga customers


namin.” (There is no problem being a bartender because it enhance
my skills in mixing an alcoholic beverages or non-alcoholic beverages
and it is feels good when I am mixing an alcoholic beverages then it
makes myself proud because I know that our customer have faith in
our skills).
3. Male Bartenders has its limits.
According to Merriam Webster (2019), limits is something that
bounds, restrains, or confines.
Co-Researcher A (Captain) “Yung pag-handle tamang
approach lang minsan nililimit lang din namin sila ganun”. (Sometimes
we limit them because we also have encountered that they are already
tipsy).
Co-Researcher B (Barista) “Edi makulit din kami kung ano
yung pinapakita nila ganun din yung papakita namin pero hindi kami
yung bastos yung pinapakita kumbaga respeto pa rin at may limit din
kaming binibigay sakanila”. (Example they are importunate? Then we


will also importunate, what they are actions it is also our actions but
we don’t show disrespect to them. Also we limit them).
Co-Researcher C (Chill) “bilang bartender may na encounter
akong lasing tapos gusto pa uminom ng mga hard drinks kaya lang
hindi ko na sila pinayagan dahil may policy kami na kapag nakainom
na or sobrang tipsy na kaya medyo nagalit sa akin yung customer na
iyon kaya nagwala pero agad naman naawat dahil tumawag na ako
ng bouncer para mapigilan pa yung chaos na ginawa niya, tapos
kinausap naming ulit siya ng maayos para mas maintindihan niya lalo
yung sinabi ko so okay naman sakanya at nagging maayos an pag-
uusap namn at he said sorry dahil sa nangyari kaya ayun.” (hard drinks
but I decline his request because he is already drunk because
according to our policy when a customer is already drunk you must
limit them or don’t give more hard drinks that is why he make a chaos
or commotion in my workplace but I called a bouncer to stop him from
getting reckless and when he stop, our bouncer and I talked to him
calmly and explain our policy for him to understand and he said sorry
at the end then he bid goodbye.)

CHAPTER 5
EIDETICT INSIGHTS, IMPLICATIONS AND
RECOMMENDATION
This chapter presents the eidetic insights, implications and
recommendation offered.
EIDETIC INSIGHTS
Based from the gathered data shared by the participants, on the
personal experiences and observation of the researchers the following
insights were drawn.
The participants found out that bartenders were having some
problems facing their daily activities but they make sure that they
surpass those challenges by boosting their and making the best
version of their selves in every day task to make sure it has a positive
result.

Based on the co-researchers interview the advantage of learning
bartending services are that you can created a drink on your own and
you can improve our communication skills in this field. The
disadvantage of this is before you become a bartender you must know
all the kind of the non-alcoholic and alcoholic beverages and its
content and it is very sensitive because just one wrong in mixing a
drinks you might receive a complaint from the guest.
The opportunities in having this work and the essence of the
learning this bartending services is you can have bright future and
also can enhance more skills and knowledge.

IMPLICATION
Based on the summary of findings, the following implication are
drawn.
1. The researcher conclude that the Bartenders have to expand
their creativity and embraced innovation in their work and most
especially their patience in their customers.
2. The researchers conclude that not all bars is not required to
have a beneficiary.
3. The researcher’s concludes that the co-researcher’s having a
promotion, from server to a Bartender pursuing this career that
are now in their present jobs.
4. The researcher’s concludes that being a Bartender is also one
of the hardest work because you need to have a very good skills
in mixing a cocktails.

RECOMMENDATION
The following recommendations are offered for related research
in the lived experiences of Male Bartenders:
Bartenders, in order to gain more knowledge they must study
more about their profession to become more advance and updated
like in other countries to enhance their skills, creative and critical
thinking because of that are country will rise up in terms of creating
some alcoholic drinks that they’ve never seen before, give some extra
effort not only to their career in the top even if it’s hard.
HRM/HRS/TVL STUDENTS, this study will be applicable for
their chosen course and also to familiarize more about cocktail and
bartending.
Future Male Bartenders, we have this some bartenders that
have this excellent skill but failed in some mix of cocktails.
Future Researchers, the researchers recommended this study
as a future references and guide for their study related to the lived
experiences of bartender.

SYMBOLISM
Flair bottle
The researchers choose to symbolize the male Bartenders as a
Flair Bottle because it is their material to serve the customer right.
Flair bottle play big a role being a bartender because it is what they
use for entertainment in their workplace.
It is also serves as the material that they shake or juggle to make


a good taste of cocktail that the customer want.
They signify here because it is their way to express their skills and
knowledge in mixing an alcoholic and non-alcoholic beverages.
Bartenders who has really good in flairing they can have a tips when
a customer impress in their techniques in flairing.
They also symbolize as flair bottle because it is also used to stored
first or absorbs the alcoholic and non-alcoholic beverages, like the
bartenders they are the one who absorbs first the complaints of the
customer but they chose to ignore it like the flair bottle, it ignores the
strong smell of the alcoholic beverages.

REFERENCES

References
https://lifestyle.mb.com.ph/2018/05/24/how-to-be-a-good-bartender
https://manitobastart.com/wp-content/uploads/Bartender.pdf
https://www.edukasyon.ph/careers/bartender
https://www.europepmc.org/abstract/med/30667383
https://www.fnbreport.ph/features/hospitality/why-mixologists
https://www.indeed.comph/salaries/Bartender-salaries
https://www.ijadr.org/camh/index.php/ijadr/article/view/120/162
https://www.journals.sagepub.com/doc/abs/10.1177/13675494124
https://www.philippinebartending.com
https://www.publication/wmj/pdf/109/6/322.pdf
https://www.search.informit.com.au/documentSummary:dn=IELHEA
https://www.search.proquest.com/openview/a7719bed6f79314ac1af
https://www.search.proquest.com/openview/=gscholar&cbl
https://www.setupmyhotel.com/job-description-for-hotel
https://www.scholar.uwindsor.ca/etd/2291/
https://www.scribd.com/doc/11551614/Bar-Trending-Power-Point

https://www.scribd.com/document/221665253/Bartender-Handbook
https://www.slideshare.net/Abe11/bartending-presentation
https://www.wheninmanila.com/watch-the-first-female-bartender
www.positivelyfilipino.com/magazine/erwin-the-bartender

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METRO MANILA COLLEGE 1

INQUIRIES, INVESTIGATION, AND IMMERSION

THE PROBLEM AND ITS BACKGROUND

A bartender is someone who has knowledge to serve and mixes

drinks to customers, either directly or through waitresses and waiters

in nightlife environments. They administer alcohol beverages to

contribute to the regulation of those environments.

In addition environmental health research on bartenders has so

far focused mainly on exposure to cigarette smoke and subsequent

risks of respiratory and cardiovascular disease, a problem addressed

by recent legislation against indoor smoking in many countries which

has led to improved health status for nightlife workers. “It’s an

unconscious thing,” According to Justice (2014), an award-winning

INQUIRIES, INVESTIGATION, AND IMMERSION

Furthermore according to Hidalgo (2016), "There are the people

one of his responsibility is to prevent the intoxicated costumers, it is

involved in serving a patron who was harmed another as a result of

drinking. And also according to Gander (2014), “Making a genuine

impact of people’s nights is always rewarding," she adds. "Even if they

won’t remember it the next day, I will." Especially to people who

tend, contributing to as well as reflecting the atmosphere of the bar.

A few things a good bartenders need to know in order to succeed to

INQUIRIES, INVESTIGATION, AND IMMERSION

experiences of Male Bartender to understand and explore their lives

in order to pursue a career that will help them to become a better

STATEMENT OF THE PROBLEM

The study aimed to describe and explore the challenges

experiences of bartenders in selected bars. Specially, it sought to

answer the following questions:

1. What are the challenges experienced by bartenders?

2. How may the bartenders deal with the challenges they

3. What are the implication of those insight?

INQUIRIES, INVESTIGATION, AND IMMERSION

SCOPE AND DELIMITATION

This study limits its coverage to 3 Male Bartenders with the

challenges experiences in selected bars, in Quezon City.

SIGNIFICANCE OF THE STUDY

This study was conducted to encourage the future bartenders

with the challenges experiences in selected bars. It was very

significant because it gives a broad knowledge and techniques

through male bartenders. And have a thorough background on how

this study influences the following

Bartenders, Will recognize you as professional bartending

service and outstanding customer satisfaction who can respond to the

needs of the hospitality industry both in the domestic and

HRM/HRS/TVL Students, for them to have advance knowledge

INQUIRIES, INVESTIGATION, AND IMMERSION

Future Male Bartenders, for the additional knowledge of how

to treat and handle a drunk customers and it would be their guide in

knowing what styles techniques they would render to be a successful

Future Researchers, for them to use this study as a support or

INQUIRIES, INVESTIGATION, AND IMMERSION

The following terms arranged in alphabetical order are

conceptually and operationally defined for the purpose of clarification

and understanding between researchers.

Alcoholic Beverages it refers to any portable liquid containing

any mount alcohol.

Bar is a counter across which alcoholic drinks or refreshment are

Cocktail is an alcoholic mixed drink, which is either a combination

of drinks where served in a bar.

Intoxicated customer is an affected by alcohol especially to the

point where physical and mental control is markedly diminished

Patrons a person who gives financial or other support to a person,