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Table of Contents

Role Development Plan (RDP) & Cognizant Career Architecture (CCA): ...................................................... 2
Salesforce Certifications Recommended for Each Grade: ........................................................................ 2
Process for Requesting a Voucher: ....................................................................................................... 2
Procedure to register for any CCP in Cognizant LEARN FOR Offshore Associates:............................. 14
Process for Utilizing Voucher: ............................................................................................................. 17
Process to Record the certification in Cognizant LEARN .................................................................... 17
Study Material Links for the certifications: ................................................................................................. 20
Process for Maintenance Certification Reimbursement ............................................................................ 22
FAQs for Employees: ................................................................................................................................... 25
Appendix ..................................................................................................................................................... 27

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Role Development Plan (RDP) & Cognizant Career Architecture (CCA):

The Role Development Plan (RDP), an integral part of Cognizant Career Architecture (CCA) is generated
based on your skills updated in My Career app and Role expectations for your chosen role. RDP contains
a set of learning courses, assessments and on-the-job interventions - packaged as 2-3 certificates that
provide focused performance outcomes, thereby aiding you to perform better on your role.

The Role Development Plan is designed in a way that you can complete the relevant certifications within
the tenure of your role, in about 18-24 months. Completion of RDP has weightage in your role specific
performance score card.

Through the CCA initiative, our Company is investing meaningfully in Role Development of its associates
so that you can steer your career based on your passion and interest and in the direction you want. Your
personalized RDP helps you specialize to deliver better at work with continuous self-paced learning.

Important Points:

 You can view your RDP in the My Career and RDP apps in One Cognizant.
 The supervisor sets the role of an associate in One Cognizant app- MyCareer
 Associates selects Skill and Proficiency in One Cognizant app- MyCareer

To check on more about RDP/Role/Skill - Please check the same under RDP Overview App in 1c.

Salesforce Certifications Recommended for Each Grade:


1. For PATs – Salesforce.com Certified Platform App Builder (App)

2. For PA/A – Salesforce.com Certified Platform Developer I (PD1) & Salesforce.com Certified

Administrator

3. For SA – App, PD1, PD2, Then Admin Followed by Sales cloud, Service Cloud and Community Cloud

4. For M – PD1, PD2, Then Admin Followed by Sales cloud,Service Cloud and Community Cloud

5. For BA – App Builder, Admin Followed by Sales cloud and Service Cloud

6. Architect Track - Integration Architecture, Development & Deployment Lifecycle, Mobile Architecture,

Data Architecture and Management Designer, Sharing and Visibility Designer, Application Architect,

System Architect, Technical Architect, Identity and Access Management.

Process for Requesting a Voucher:


Vouchers are used only for Main exams. Associates are request to apply for Voucher in CertXchange
app. All main exams need to be given using vouchers ONLY.
All external certifications are mapped to specific roles in associate RDP.
Associates needs to check RDP for external certification mapping.
Associates need to complete the Pre-Requisite CCP for Corresponding certification. CCP details are
mentioned in below table.

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Once associates complete the CCP, Supervisor has to nominate in CertXchange app before 4 weeks
of tentative date of Exam.
The decision of allocation of voucher depends on multiple factors like associate growth, alignment to
practice growth targets, business justification etc.
An associate shall be issued a voucher if the supervisor nominates & it is part of the RDP.
In case an associate is nominated for a certification outside his RDP, a Business justification should
follow & required BU Leads approval is required.
A voucher can be issued if the exam date is mentioned by the associate. Vouchers should be used
within 2 weeks of issuing the same.
Report of consumption is closely monitored thereof.
Pratyusha (569419) from Academy will confirm and issue a voucher.
** It will take 1 week or more time for voucher allocation and this will happen every
Wednesday/Thursday.

CertXChange – User Flows

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List of CCPs:

S. Assessment Assessment Name


No. Code

1 ATKON008 Salesforce.com Certified Platform App Builder

2 ATKON009 Salesforce.com Certified Platform App Builder Transition


Exam

3 ATKON007 Salesforce.com Certified Platform Developer I

4 ATKON012 Salesforce.com Certified Sales Cloud Consultant

5 ATKON010 Salesforce.com Certified Service Cloud Consultant

6 ATKON013 Salesforce.com Certified Administrator

7 ATKON023 Salesforce.com Certified Community Cloud Consultant

Procedure to register for any CCP in Cognizant LEARN FOR Associates:

1. Log on to One Cognizant and Search for Cognizant Learn


2. On main screen of Cognizant LEARN, go to Search and give assessment name/code. Once
you get required test name, click on Register

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3. Once registration is complete click on “Select Time Slot”. It will open an offering page, where
associate can select, date, time and location and can check seat availability.

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4. The selected slot will be displayed on registration page. Click Submit. Associate will get mail
from Cognizant LEARN once registration is done

Process for Utilizing Voucher:

- Open to webassessor.com
- Use your COGNIZANT EMAIL ID as Login Credentials always.
- Use COGNIZANT TECHNOLOGY SOLUTIONS as Company name.
- Enter the credentials and hit login.
- Click Registration Link
- Choose the certification
- Click on the exam
- Now you would get register link for Onsite/Online proctored.
- Choose Onsite, if you want to go to test center or else Online if you want to give it from home or
office.
- Select center, then Scheduled Date.
- Now click proceed to checkout
- In Next screen, Enter voucher code and hit next
- It will ask for confirmation, Hit submits again!
- In next screen, it generates the receipt along with the certification schedule.

If you are using a Voucher, it won’t ask you to pay.

Process to Record the certification in Cognizant LEARN:


It is mandatory to record your certification details in Cognizant LEARN without fail for Cognizant
Record.

Please find below the steps for recording.


1. Go to Cognizant LEARN.

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2. Click search icon
3. Enter external certification name or code in search box
4. Once search result is displayed, Click on view details

5. Click on the Hyperlink as shown in below screenshot, which will open My certification page.

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6. Click below Action to upload Certification details.

7. Mandatory fields need to be updated along with certification image. Once done click on “submit
for approval”.

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Codes to be used for recording:

Course Code Certification Name

ABMSO001 Salesforce.com Certified Administrator

ABMSO003 Salesforce.com Certified Service Cloud Consultant

APTSJ120 Salesforce.com Certified Sales Cloud Consultant

SFCP_APP_ME Salesforce.com Certified Platform I

SF_APP_BL Salesforce.com Certified APP Builder main Exam

SFC_PAB Salesforce Certified App Builder – Transition

SFDC_CCCC Salesforce.com Certified Community Cloud Consultant

Study Material Links for the certifications:


Please find below the Study material links that would be helpful for you to prepare yourself for the
certifications -

Platform Developer 1:

https://trailhead.salesforce.com/trail/force_com_dev_beginner

https://trailhead.salesforce.com/module/business_process_automation

https://trailhead.salesforce.com/module/visualforce_fundamentals

https://trailhead.salesforce.com/module/apex_database

https://trailhead.salesforce.com/module/apex_triggers

https://trailhead.salesforce.com/module/apex_testing

https://trailhead.salesforce.com/module/salesforce1_mobile_app

https://resources.docs.salesforce.com/sfdc/pdf/apex_workbook.pdf

https://resources.docs.salesforce.com/sfdc/pdf/workbook_vf.pdf

https://resources.docs.salesforce.com/sfdc/pdf/forcecom_workbook.pdf

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Administration-

https://trailhead.salesforce.com/trail/force_com_admin_beginner

https://resources.docs.salesforce.com/sfdc/pdf/forcecom_workbook.pdf

https://developer.salesforce.com/page/Quick_Tutorial_12:_Add_Basic_App_Logic_%E2%80%94_Add_A
_Workflow_Rule

https://resources.docs.salesforce.com/sfdc/pdf/workbook_analytics.pdf

https://trailhead.salesforce.com/module/business_process_automation

http://resources.docs.salesforce.com/204/14/en-us/sfdc/pdf/sf.pdf

App Builder –

https://resources.docs.salesforce.com/sfdc/pdf/workbook_analytics.pdf

https://trailhead.salesforce.com/module/business_process_automation

https://trailhead.salesforce.com/module/salesforce1_mobile_app

https://resources.docs.salesforce.com/sfdc/pdf/forcecom_workbook.pdf

http://resources.docs.salesforce.com/204/14/en-us/sfdc/pdf/sf.pdf

Sales Cloud

https://na1.salesforce.com/help/pdfs/en/sharing_architecture.pdf

http://resources.docs.salesforce.com/204/14/en-
us/sfdc/pdf/salesforce_campaign_implementation_guide.pdf

http://resources.docs.salesforce.com/204/14/en-
us/sfdc/pdf/salesforce_territories_implementation_guide.pdf

http://resources.docs.salesforce.com/204/14/en-
us/sfdc/pdf/salesforce_B2C_implementation_guide.pdf

http://resources.docs.salesforce.com/204/14/en-us/sfdc/pdf/salesforce_using_multiple_currencies.pdf

https://resources.docs.salesforce.com/sfdc/pdf/tm_decision_guide.pdf

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http://resources.docs.salesforce.com/204/14/en-us/sfdc/pdf/sf.pdf

Service Cloud

https://na1.salesforce.com/help/doc/en/salesforce_case_implementation_guide.pdf

http://resources.docs.salesforce.com/204/14/en-
us/sfdc/pdf/salesforce_knowledge_implementation_guide.pdf

https://na1.salesforce.com/help/doc/en/salesforce_entitlements_implementation_guide.pdf

https://na11.salesforce.com/help/pdfs/en/salesforce_portal_to_community_migration_cheatsheet.pdf

http://resources.docs.salesforce.com/204/14/en-
us/sfdc/pdf/salesforce_communities_implementation.pdf

http://resources.docs.salesforce.com/204/14/en-us/sfdc/pdf/social_customer_service_impl_guide.pdf

https://resources.docs.salesforce.com/sfdc/pdf/live_agent_dev_guide.pdf

http://resources.docs.salesforce.com/204/14/en-us/sfdc/pdf/sf.pdf

Community Cloud

https://www.google.co.in/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=0ahUK
Ewj3467E46HVAhUJkJQKHaXGAMIQFgglMAA&url=http%3A%2F%2Fcertification.salesforce.com%2FSG_
CertifiedCommunityCloudConsultant.pdf&usg=AFQjCNHXr1JkEiEQnz56UWU9AYVF_f7Ayg

http://certification.salesforce.com/communitycloud

http://www2.sfdcstatic.com/assets/pdf/misc/Community_Adoption_Guide.pdf

Process for Maintenance Certification Reimbursement:


All the resources are supposed to apply for AMEX CARD once they join Cognizant taking their manager’s
approval.

Before going to appear for the maintenance exam, please visit the following link for the process for
applying AMEX Card.

https://onecognizantapps.cognizant.com/883/Content/AmexDetailPDF/Detailed%20Process%20to%20Ap
ply%20for%20Cognizant%20AMEX%20Corporate%20card.pdf

Before taking exam:

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1. Request for email approval from your supervisor for appearing in the maintenance exam.
2. After getting approval from supervisor, register for maintenance exam using your own Amex
Corporate Card (in case you don’t have Corporate AMEX card, use any other credit/debit card) in
concerned salesforce portal.

After passing exam:

3. Please seek an e-mail approval from Deepak Dadhich (Employee ID: 565629).
4. Please raise an Expense Report against the project - KG-EAS-SF-GDC-Enablement-Del–
1000181563. Please choose right expense category as 'Certification-Project Chargeable'. You
will directly find the project in list in ESA (https://compass.esa.cognizant.com). In case of any
issue in finding project, follow the below troubleshooting steps:
a. Go to Tools in Browser and select Internet Options:
b. Under Advanced tab click on "Restore Advanced settings"
c. After clicking, click on the Reset button available at bottom of page.
d. Now close the IE browser and open it again, this will get fixed
e. Click on tools – internet options connections – LAN settings click both the check boxes
under proxy server
f. Now login to ESA through direct link as https://compass.esa.cognizant.com
g. In case, you still face issues in finding this Project ID, kindly raise a GSD.

5. In the expense report please attach the following documents:


 Screenshot of Cognizant LEARN Certification registration(approved status).
 Exam fee e-mail.
 Exam result e-mail.
 E-mail showing approval from supervisor.
 E-mail showing approval from Deepak Dadhich (Employee ID: 565629).
 COMPLETE Screenshot of WEBASSESSOR account as an evidence that name of Company
is ‘Cognizant Technology Solutions’ and email is your Cognizant email ID (Please don’t
use personal email IDs in webassessor account). Your email account associated with
Salesforce should be “xyz.cognizant.com”
 Please ensure your association with SFDC is only “SFDC Partner” AND NOT “SFDC
Employee” or “SFDC Customer”.
Please refer following screenshot.

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Webassessor link : https://www.webassessor.com/wa.do?page=defaultLogin

 While raising the Expense Report, make sure that you are choosing only “ Academy
Certifications” Template “Project Chargeable (Project ID: KG-EAS-SF-GDC-Enablement–
Del 1000181563 )“from the Drop-Down, don’t choose anything else.

PFB the screenshot for your reference:

Associates who belong to Client Network, need to follow the below troubleshooting
guide:

Step 1:Go to Tools in Browser and select Internet Options:

Step 2:Under Advanced tab click on "Restore Advanced settings"

Step 3:After clicking, click on the Reset button available at bottom of page.

Step 4: Now close the IE browser and open it again, this will get fixed and login
to ESA through direct link as https://compass.esa.cognizant.com

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If still the process is not done please raise a GSD to resolve the issue (You can refer appendix
for the same.)
** Expense reports are raised only for maintenance/ release exams.
** For associates working out of North America

 Please raise an expense report using link http://www.concursolutions.com


 Use the expense type as Professional Certification Fees
 Upload all documents listed above

FAQs for Employees:


1. If one associate uses someone else’s Amex Card, who should raise the expense report in
this case?
In this situation, the associate, whose Amex Card is being used, is supposed to raise the
expense report in ESA on behalf of the examinee.

2. Can the associate use any other mode of transaction other than Amex card?
YES, personal credit and debit cards can be used.

3. For how many days it will take time to get the reimbursement?
Around 8-10 business days will be needed to complete the whole process.

4. Which actions are not allowed to take against the 1000181563 KG-EAS-SF-GDC-
Enablement-DEL project?
The associates are strictly prohibited from doing the followings against the project-
a. Late night Cab request.
b. Seat Allocation.
c. Admin Rights or any other NSS or Phoenix request.
d. Timesheet Submission.

5. Can associate pay for any External certification without BU approval?


No. Any kind of External certification requires prior approval before paying.

6. If I can’t find any certification in my RDP, whom I should approach?


Please contact your HCM Supervisor.

7. If the associate is not part of EAS Salesforce, what is the process to get approval for
voucher?

Getting voucher for non SFDC BU associates is totally based on business need and
justification for certification and this needs to be approved by Vijay Gupta(251907).

8. What is the next step if voucher is not available?


Associate will get the voucher in next slot, usually voucher management is done in such a
manner that there are plenty of vouchers available.

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At any cost associates should not go for direct payment of certification and should ONLY use
voucher and CCP route(as applicable).

9. In case of Tax Refund on Certificaton expenses from Salesforce, how to generate expense
report?
Generate report for net positive amount.

10. If associate wants to appear for App Builder Transition Exam. What is the process for
reimbursement?
For App Builder Transition exams raise expense report as mentioned above. However, prior
approval from BU is required.

11. What is the validity of CCP?


CCP is valid for 3 months.

12. Can an associate raise single expense report for multiple maintenance exams?
Yes. Provided he has all required approvals.

13. What if for some certification CCP is not available?


Supervisor can nominate associate with proper business justification. BU will give approval
as per suitability.

14. Where can we get help on cognizant LEARN, the new platform?
Please visit the blog https://blogs.cognizant.com/cognizantlearn/
There is a section “Check the How Do I”. Check videos for on top transactions that can be
performed on Cognizant LEARN

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Appendix
Process for enabling the Project ID in ESA Expense Report

Try following steps else raise GSD as below.


1) Login to Peoplesoft ESA (https://compass.esa.cognizant.com)
2) Navigate to Employee Self Service > Expense Report > Create > Select the geography >>
Select : Template
3) Enter the Description. Select appropriate Expense Type from the list
4) Specify Expense Date using the Date Picker icon.
5) Enter the amount incurred on the Expense
6) Select the Bill To client " Note: Billing Type is Yes and No. No = billed to cognizant Yes = billed
to client
7) Click on expense project details link and update the respective project ID in the search project
option update the project ID (1000181563) manually and click OK.

If you are unable to save project ID by using above steps please raise a GSD.

Log in to: https://onecognizant.cognizant.com/


 Search for GSD in the apps
 Search: “Project Id not available in ESA expense report”

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 Raise a GSD under this category
 You will get the project id in the ESA Expense Report with the help pf support team.

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