Beruflich Dokumente
Kultur Dokumente
Role Development Plan (RDP) & Cognizant Career Architecture (CCA): ...................................................... 2
Salesforce Certifications Recommended for Each Grade: ........................................................................ 2
Process for Requesting a Voucher: ....................................................................................................... 2
Procedure to register for any CCP in Cognizant LEARN FOR Offshore Associates:............................. 14
Process for Utilizing Voucher: ............................................................................................................. 17
Process to Record the certification in Cognizant LEARN .................................................................... 17
Study Material Links for the certifications: ................................................................................................. 20
Process for Maintenance Certification Reimbursement ............................................................................ 22
FAQs for Employees: ................................................................................................................................... 25
Appendix ..................................................................................................................................................... 27
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Role Development Plan (RDP) & Cognizant Career Architecture (CCA):
The Role Development Plan (RDP), an integral part of Cognizant Career Architecture (CCA) is generated
based on your skills updated in My Career app and Role expectations for your chosen role. RDP contains
a set of learning courses, assessments and on-the-job interventions - packaged as 2-3 certificates that
provide focused performance outcomes, thereby aiding you to perform better on your role.
The Role Development Plan is designed in a way that you can complete the relevant certifications within
the tenure of your role, in about 18-24 months. Completion of RDP has weightage in your role specific
performance score card.
Through the CCA initiative, our Company is investing meaningfully in Role Development of its associates
so that you can steer your career based on your passion and interest and in the direction you want. Your
personalized RDP helps you specialize to deliver better at work with continuous self-paced learning.
Important Points:
You can view your RDP in the My Career and RDP apps in One Cognizant.
The supervisor sets the role of an associate in One Cognizant app- MyCareer
Associates selects Skill and Proficiency in One Cognizant app- MyCareer
To check on more about RDP/Role/Skill - Please check the same under RDP Overview App in 1c.
2. For PA/A – Salesforce.com Certified Platform Developer I (PD1) & Salesforce.com Certified
Administrator
3. For SA – App, PD1, PD2, Then Admin Followed by Sales cloud, Service Cloud and Community Cloud
4. For M – PD1, PD2, Then Admin Followed by Sales cloud,Service Cloud and Community Cloud
5. For BA – App Builder, Admin Followed by Sales cloud and Service Cloud
6. Architect Track - Integration Architecture, Development & Deployment Lifecycle, Mobile Architecture,
Data Architecture and Management Designer, Sharing and Visibility Designer, Application Architect,
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Once associates complete the CCP, Supervisor has to nominate in CertXchange app before 4 weeks
of tentative date of Exam.
The decision of allocation of voucher depends on multiple factors like associate growth, alignment to
practice growth targets, business justification etc.
An associate shall be issued a voucher if the supervisor nominates & it is part of the RDP.
In case an associate is nominated for a certification outside his RDP, a Business justification should
follow & required BU Leads approval is required.
A voucher can be issued if the exam date is mentioned by the associate. Vouchers should be used
within 2 weeks of issuing the same.
Report of consumption is closely monitored thereof.
Pratyusha (569419) from Academy will confirm and issue a voucher.
** It will take 1 week or more time for voucher allocation and this will happen every
Wednesday/Thursday.
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List of CCPs:
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3. Once registration is complete click on “Select Time Slot”. It will open an offering page, where
associate can select, date, time and location and can check seat availability.
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4. The selected slot will be displayed on registration page. Click Submit. Associate will get mail
from Cognizant LEARN once registration is done
- Open to webassessor.com
- Use your COGNIZANT EMAIL ID as Login Credentials always.
- Use COGNIZANT TECHNOLOGY SOLUTIONS as Company name.
- Enter the credentials and hit login.
- Click Registration Link
- Choose the certification
- Click on the exam
- Now you would get register link for Onsite/Online proctored.
- Choose Onsite, if you want to go to test center or else Online if you want to give it from home or
office.
- Select center, then Scheduled Date.
- Now click proceed to checkout
- In Next screen, Enter voucher code and hit next
- It will ask for confirmation, Hit submits again!
- In next screen, it generates the receipt along with the certification schedule.
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2. Click search icon
3. Enter external certification name or code in search box
4. Once search result is displayed, Click on view details
5. Click on the Hyperlink as shown in below screenshot, which will open My certification page.
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6. Click below Action to upload Certification details.
7. Mandatory fields need to be updated along with certification image. Once done click on “submit
for approval”.
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Codes to be used for recording:
Platform Developer 1:
https://trailhead.salesforce.com/trail/force_com_dev_beginner
https://trailhead.salesforce.com/module/business_process_automation
https://trailhead.salesforce.com/module/visualforce_fundamentals
https://trailhead.salesforce.com/module/apex_database
https://trailhead.salesforce.com/module/apex_triggers
https://trailhead.salesforce.com/module/apex_testing
https://trailhead.salesforce.com/module/salesforce1_mobile_app
https://resources.docs.salesforce.com/sfdc/pdf/apex_workbook.pdf
https://resources.docs.salesforce.com/sfdc/pdf/workbook_vf.pdf
https://resources.docs.salesforce.com/sfdc/pdf/forcecom_workbook.pdf
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Administration-
https://trailhead.salesforce.com/trail/force_com_admin_beginner
https://resources.docs.salesforce.com/sfdc/pdf/forcecom_workbook.pdf
https://developer.salesforce.com/page/Quick_Tutorial_12:_Add_Basic_App_Logic_%E2%80%94_Add_A
_Workflow_Rule
https://resources.docs.salesforce.com/sfdc/pdf/workbook_analytics.pdf
https://trailhead.salesforce.com/module/business_process_automation
http://resources.docs.salesforce.com/204/14/en-us/sfdc/pdf/sf.pdf
App Builder –
https://resources.docs.salesforce.com/sfdc/pdf/workbook_analytics.pdf
https://trailhead.salesforce.com/module/business_process_automation
https://trailhead.salesforce.com/module/salesforce1_mobile_app
https://resources.docs.salesforce.com/sfdc/pdf/forcecom_workbook.pdf
http://resources.docs.salesforce.com/204/14/en-us/sfdc/pdf/sf.pdf
Sales Cloud
https://na1.salesforce.com/help/pdfs/en/sharing_architecture.pdf
http://resources.docs.salesforce.com/204/14/en-
us/sfdc/pdf/salesforce_campaign_implementation_guide.pdf
http://resources.docs.salesforce.com/204/14/en-
us/sfdc/pdf/salesforce_territories_implementation_guide.pdf
http://resources.docs.salesforce.com/204/14/en-
us/sfdc/pdf/salesforce_B2C_implementation_guide.pdf
http://resources.docs.salesforce.com/204/14/en-us/sfdc/pdf/salesforce_using_multiple_currencies.pdf
https://resources.docs.salesforce.com/sfdc/pdf/tm_decision_guide.pdf
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http://resources.docs.salesforce.com/204/14/en-us/sfdc/pdf/sf.pdf
Service Cloud
https://na1.salesforce.com/help/doc/en/salesforce_case_implementation_guide.pdf
http://resources.docs.salesforce.com/204/14/en-
us/sfdc/pdf/salesforce_knowledge_implementation_guide.pdf
https://na1.salesforce.com/help/doc/en/salesforce_entitlements_implementation_guide.pdf
https://na11.salesforce.com/help/pdfs/en/salesforce_portal_to_community_migration_cheatsheet.pdf
http://resources.docs.salesforce.com/204/14/en-
us/sfdc/pdf/salesforce_communities_implementation.pdf
http://resources.docs.salesforce.com/204/14/en-us/sfdc/pdf/social_customer_service_impl_guide.pdf
https://resources.docs.salesforce.com/sfdc/pdf/live_agent_dev_guide.pdf
http://resources.docs.salesforce.com/204/14/en-us/sfdc/pdf/sf.pdf
Community Cloud
https://www.google.co.in/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=0ahUK
Ewj3467E46HVAhUJkJQKHaXGAMIQFgglMAA&url=http%3A%2F%2Fcertification.salesforce.com%2FSG_
CertifiedCommunityCloudConsultant.pdf&usg=AFQjCNHXr1JkEiEQnz56UWU9AYVF_f7Ayg
http://certification.salesforce.com/communitycloud
http://www2.sfdcstatic.com/assets/pdf/misc/Community_Adoption_Guide.pdf
Before going to appear for the maintenance exam, please visit the following link for the process for
applying AMEX Card.
https://onecognizantapps.cognizant.com/883/Content/AmexDetailPDF/Detailed%20Process%20to%20Ap
ply%20for%20Cognizant%20AMEX%20Corporate%20card.pdf
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1. Request for email approval from your supervisor for appearing in the maintenance exam.
2. After getting approval from supervisor, register for maintenance exam using your own Amex
Corporate Card (in case you don’t have Corporate AMEX card, use any other credit/debit card) in
concerned salesforce portal.
3. Please seek an e-mail approval from Deepak Dadhich (Employee ID: 565629).
4. Please raise an Expense Report against the project - KG-EAS-SF-GDC-Enablement-Del–
1000181563. Please choose right expense category as 'Certification-Project Chargeable'. You
will directly find the project in list in ESA (https://compass.esa.cognizant.com). In case of any
issue in finding project, follow the below troubleshooting steps:
a. Go to Tools in Browser and select Internet Options:
b. Under Advanced tab click on "Restore Advanced settings"
c. After clicking, click on the Reset button available at bottom of page.
d. Now close the IE browser and open it again, this will get fixed
e. Click on tools – internet options connections – LAN settings click both the check boxes
under proxy server
f. Now login to ESA through direct link as https://compass.esa.cognizant.com
g. In case, you still face issues in finding this Project ID, kindly raise a GSD.
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Webassessor link : https://www.webassessor.com/wa.do?page=defaultLogin
While raising the Expense Report, make sure that you are choosing only “ Academy
Certifications” Template “Project Chargeable (Project ID: KG-EAS-SF-GDC-Enablement–
Del 1000181563 )“from the Drop-Down, don’t choose anything else.
Associates who belong to Client Network, need to follow the below troubleshooting
guide:
Step 3:After clicking, click on the Reset button available at bottom of page.
Step 4: Now close the IE browser and open it again, this will get fixed and login
to ESA through direct link as https://compass.esa.cognizant.com
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If still the process is not done please raise a GSD to resolve the issue (You can refer appendix
for the same.)
** Expense reports are raised only for maintenance/ release exams.
** For associates working out of North America
2. Can the associate use any other mode of transaction other than Amex card?
YES, personal credit and debit cards can be used.
3. For how many days it will take time to get the reimbursement?
Around 8-10 business days will be needed to complete the whole process.
4. Which actions are not allowed to take against the 1000181563 KG-EAS-SF-GDC-
Enablement-DEL project?
The associates are strictly prohibited from doing the followings against the project-
a. Late night Cab request.
b. Seat Allocation.
c. Admin Rights or any other NSS or Phoenix request.
d. Timesheet Submission.
7. If the associate is not part of EAS Salesforce, what is the process to get approval for
voucher?
Getting voucher for non SFDC BU associates is totally based on business need and
justification for certification and this needs to be approved by Vijay Gupta(251907).
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At any cost associates should not go for direct payment of certification and should ONLY use
voucher and CCP route(as applicable).
9. In case of Tax Refund on Certificaton expenses from Salesforce, how to generate expense
report?
Generate report for net positive amount.
10. If associate wants to appear for App Builder Transition Exam. What is the process for
reimbursement?
For App Builder Transition exams raise expense report as mentioned above. However, prior
approval from BU is required.
12. Can an associate raise single expense report for multiple maintenance exams?
Yes. Provided he has all required approvals.
14. Where can we get help on cognizant LEARN, the new platform?
Please visit the blog https://blogs.cognizant.com/cognizantlearn/
There is a section “Check the How Do I”. Check videos for on top transactions that can be
performed on Cognizant LEARN
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Appendix
Process for enabling the Project ID in ESA Expense Report
If you are unable to save project ID by using above steps please raise a GSD.
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Raise a GSD under this category
You will get the project id in the ESA Expense Report with the help pf support team.
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