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PROCESS MINING
DRIVES VISIBILITY AND OPTIMIZATION
Involved
roles
Interaction Customer Back office Logistics Billing Finance
Mining service
Discovered
processes
data extraction
Generated
data
VISIBILITY
PROCESS MINING & ANALYSIS
PROCESS MINING PROCESS ANALYST /
INSIGHTS PROCESS OWNER /
OPTIMIZATION MANAGEMENT
SUCCESSFUL
BUSINESS
TRANSFORMATION
“Where do we have
bottlenecks in our
credit card application
process at the
moment?
How can we
speed it up?”
5 | © 2018 Software AG. All rights reserved. For internal use only
ARIS PROCESS MINING
SPEED UP CREDIT CARD APPLICATION PROCESS
Discover process variants Get rid of “Long Runners” Establish the “Happy Path”
Get immediate insight into the variety of Spot process variants with long-running Identify so-called happy paths in your
process executions. Spot most frequent cycle times or recurring manual cycles process executions and implement
process variants and analyze their and interventions. Get to the root measures to establish them as the
impact on the process cycle time causes for this behavior and initiate to-be standard.
or any other KPI. actions to get rid of them.
EXECUTION
SEQUENCE
of selected
variant(s)
See CORRESPONDING
KPIs and start to analyze
“What global
differences do we
currently have in our
mortgage lending
process?
How can we
harmonize it?”
Identified process
CONFORMANCE
ISSUES
CHARACTERISTIC
S of process
conformance rate
(e.g. time periods)
Automatically
identified
Specify your ROOT CAUSES
ANALYSIS
QUESTION
VISIBILITY
PROCESS MINING & ANALYSIS
PROCESS MINING PROCESS ANALYST /
INSIGHTS PROCESS OWNER /
OPTIMIZATION MANAGEMENT
SUCCESSFUL
BUSINESS
TRANSFORMATION
ROBOTIC PROCESS
DISCOVERY
• Collects data on user
actions and workflows
• Identifies which
processes to automate
• Generates automation
workflows directly in
RPA Studio
Source:
Market Guide for Process Mining, 2018
Products: linkedin.com/in/JulianKrumeich
ARIS Process Mining & ARIS Process Performance Manager
ARIS for SAP Solutions twitter.com/JulianKrumeich
November 2018
Our Mission Our Vision
Responsibly feed the world A collaborative society;
and protect the planet a world without hunger;
a planet respected
26
Our Values
27
28
Born in Norway, we have pioneered agricultural
growth and production for over 100 years
1900-1905 1906-1939 1940-1959 1960-2003 2004-2014 2015
29
We deliver a complete
portfolio of offerings
What Crop
Industrial Environmental
We Nutrition
solutions
solutions solutions
offer
Basic products
30
In numbers
In 2017
31
Our global presence is growing
+17000
The number of
people we employ
+160
The number of
countries we sell to
+60
The number of
countries we
operate in
32
We sold 34.3 million tonnes of products and solutions globally in
2017
9.2
3.0
1.1 4.7
North
America Europe
12.0% 40.4%
2.2
0.2
Asia 7.1%
1.3
0.3
Africa 4.8%
11.4
0.8
Sales figures mill. tonnes
Fertilizers
Latin-
America
Industrial products & solutions
35,7%
%= total sales
33
Our Journey with Software AG
34
Challenges
35
Proof of Concept
36
ARIS PPM
• ARIS PPM was selected as the best tool to interrogate our YSAP system
for detailed insight into the Order-to-Cash (O2C) process in our
European market.
37
Findings
38
Findings
39
Conclusions
• ARIS PPM powerful tool for process mining but Yara required a supply chain harmonization
project before true value could be fully delivered.
• Yara’s decision to adopt SAP best practice processes lead to the Procurment of IPR content
from Software AG also running a full reverse documentation of the Yara YSAP solution into
ARIS
• ARIS is now the accepted standard across all of Yara for Enterprise Architecture and Business
Process Design.
40
41
REACH
BUSINESS TARGETS
WITH EXCELLENT PROCESSES
Eric Roovers
Senior Director Transformation Solutions
Software AG EMEA
42© 2018
| Software AG. All rights reserved.
ENTERPRISE MANAGEMENT SYSTEM
PLATFORM TO ALIGN ACROSS ALL DIMENSIONS
ENTERPRISE
MANAGEMENT SYSTEM Define and share operating vision
EXECUTIVE Align and prioritise strategic initiatives
LEVEL
SERVICE Plan strategy execution
ENTERPRISE
MANAGEMENT SYSTEM Define and share operating vision
EXECUTIVE Align and prioritise strategic initiatives
LEVEL
SERVICE Plan strategy execution
Process governance
Process governance
RUN
Monitor performance
Track conformance
Monitor incidents & issues
Test controls
C-SAT levels
FOOP
CAPEX/OPEX
Inventory levels
Accidents
Risk levels
CHANGE
CHANGE
CHANGE
CHANGE
TL;DR
They are complimentary
CHANGE
IMPLEMENT
Monitor IT development
Roll out way of working
Track adoption
Gather feedback
Roll out/deployment
progress
Adoption ratio
Attestations
E-SAT levels
Effectiveness
IMPLEMENT
Monitor IT development
Roll out way of working
Track adoption
Gather feedback
Roll out/deployment
progress
Adoption ratio
Attestations
E-SAT levels
Effectiveness
Mirza Salihagic
Senior Product Marketing Manager
webMethods Dynamic Apps and Operational Intelligence
67© 2018
| Software AG. All rights reserved.
INDUSTRIAL ROBOTS
HAVE CHANGED BLUE COLLAR WORK
4 million
ROBOTS
by 2021
doing office and
administrative,
sales and related tasks
REDUCE INCREASE
COSTS PRODUCTIVITY
ACCELERATE IMPROVE
PROCESSES QUALITY
Transferring data Data extraction Mass email handling Reporting File processing
between applications and conversion (generation, archiving, and storage
and systems extracting)
Line of Business
ENTERPRISE WIDE
QUICK ROI
PROCESS IMPROVEMENT
Structured
Dynamic
Departmental
RPA Analysts
Acceleration
NO CODE
BPMS Transformation
RPA
Manager
declined
Create
Proposal yes
no
MANAGEMENT
Virtual workforce Hybrid workforce Human workforce
WORK
LOW-CODE DEVELOPMENT
WORK AUTOMATION
ORCHESTRATION
DYNAMIC PROCESS Task
ORCHESTRATION
Start Task End
PREDICTIVE, CLOSED-LOOP
ANALYTICS
INTEGRATION
• 52% of companies are • 64% of companies are • 72% of total U.S. workforce is
reengineering their onboarding reengineering their customer working outside the office by
process to better support service to better support digital 20203
digital technologies1 technologies2
1, 2 "Vendor Landscape: BPM Platforms For Digital Automation, February 2017, Forrester.”
3 http://www.businesswire.com/news/home/20150623005073/en/IDC-Forecasts-U.S.-Mobile-Worker-Population-Surpass
IT Driven
Low-Code
Structured
Dynamic
CONNECT
Easy-to-use tools: Access and visibility
configure vs code
your ecosystem from anywhere
Things
Differentiating
API MANAGEMENT
Low-Code Robotic
Task & Case
AI & Machine
Operational
Intelligence
MICROSERVICES
BUSINESS BUSINESS
Learning
USERS ANALYST
DEVOPS
HYBRID CLOUD
CITIZEN PROFESSIONAL
DEVELOPER DEVELOPER
INTEGRATION
MANAGEMENT
Virtual workforce Hybrid workforce Human workforce
WORK
LOW-CODE DEVELOPMENT
WORK AUTOMATION
ORCHESTRATION
DYNAMIC PROCESS Task/Case
ORCHESTRATION
Start Task/Case End
PREDICTIVE, CLOSED-LOOP
ANALYTICS
INTEGRATION