Jessica Bannister

425-760-0362
Jessica_Bannister@outlook.com

Objective: To obtain a full-time position in Patient Services.

Skills & Strengths:

o Knowledge of medical terminology
o Excellent written and oral communication skills
o Proficient in Microsoft Office
o Organized, attentive to detail and accuracy
o Works well on a team as well as individually
o Effectively manages time and multiple tasks
o Excels at problem solving

Experience:
Patient Access
o UW Medicine - Northwest Hospital and Medical Center (April 2017—present)
- Served as Emergency Department Registration Representative and Outpatient Registration Representative
- Duties included arrival and registration of emergent patients at a high volume in 30 bed trauma center (Level IV), as
well as scheduled and referral-based appointments of outpatient radiology
- Responsible for all after hours Main Admitting tasks such as creating preadmissions and direct admissions from outside
Facilities, as well as initiation of patient care upon arrival.
- Specifically explained hospital policy and documentation to patients and staff
- Handled patient health information with discretion in compliance with HIPAA guidelines
- Provided excellent customer service as it relates to patient care
- Cross trained in outpatient registration, appointment scheduling, inpatient admissions, pre-registration, and high call
volume switchboard operations
- Quickly and efficiently adapted to new policies and programs as they relate to work procedure
- Highly knowledgeable in EMR programs such as EPIC, Soarian, PulseCheck, RIS, and Scheduling
- Experienced in insurance verification via EEV within EPIC, One Health Port, My Ability, Availity

Childcare/Assistant Teaching
o Early Childhood Educator (September 2014—March 2017)
- Directed and assisted children in daily activities 5 days/week as lead educator
- Provided quality care/education to toddler aged children
- Built strong and communicative relationships with parents/families
- Maintained a safe and sterile environment for children and employees
❖ CPR/First Aid Certified

Retail/Customer Service
o PeeKay Inc. (December 2015—December 2016)
- Served as Keyholder associate
- Provided excellent customer service
- Demonstrated immense product knowledge
- Smoothly operated store at high volume of customer foot traffic
- Maintained an organized, well stocked environment for store patrons to shop
- Quickly and efficiently handled money, cash deposits, and banking

Education:
Everett Community College (September 2013—present)
o Majoring in health sciences; core classes include Biology, Medical Terminology, Electroneurodiagnostic Technology

Personal/Professional References:
Anthony Apelian Former Admitting Supervisor at NWHMC (484) 868-2346
Logan Sutton Financial Counselor at NWHMC & Former Supervisor at Lovers (602) 718-9816
Jennifer Julius Admitting Representative & Colleague at NWHMC (206) 992-6041
Chantelle Dorgan Educator at Shoreline Community College & Former Colleague (206) 850-3336