SAP Solution Manager Overview

March 2015
Public
A World of Change – A Digital World

Mobility Big data

Social Cloud
networks

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A World of Opportunities – Are You Prepared?

More than 60% of CEOs

expect 15-50% of their earnings growth
70% of CIOs
and other top executives say
in the next 5 years to come from data analytics is a "crucial" or
technology-enabled business innovation* "very important" business
driver**

90% of leaders say that

complexity is getting worse, translating
87%
of CIOs feel that
into a need to reduce complexity and
cloud solutions are
to run simpler*
important to their
business*

Source: *Wakefield Research, “Hybrid: The Next Generation Cloud - Interviews Among CIOs of the Fortune 1000 and Inc. 5000”
**Survey research from KPMG, see more at: http://www.baselinemag.com/analytics-big-data/slideshows/surprising-statistics-about-big-data.html#sthash.VGX1nIuc.dpuf

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Key Elements for Holistic Solution Management

Value-driven Adoption of big-

innovation data analytics

Efficient end-to-end Support for cloud

solution operations and hybrid solutions

SAP Solution Manager prepares your IT solution for a world of opportunities

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SAP Solution Manager Overview

SAP Solution Manager SAP Solution Manager is

enables you to obtain the the hub for all management
maximum value from your activities, and the central
SAP investments and your information resource for all
support engagement. aspects of your IT solution
lifecycle.

SAP Solution Manager is covered by your support engagement.

Start using it today without any extra charge

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SAP Solution Manager Overview

SAP Solution Manager brings SAP Solution Manager supports 11

direct value to your business core application lifecycle processes
Business continuity
 Reduce very high incidents  Solution Documentation
 Decrease change related outages  Solution Implementation
 Increase system performance
 Template Management
Time to market
 Test Management
 Deliver faster from requirement to
deployment  Change Control Management
 Reduce test phase duration  Upgrade Management
 Manage custom code
 Custom Code Management
Efficiency
 More projects with the same staff  Maintenance Management
 Reduced test effort  Business Process Operations
Compliance  Application Operations
 Improve audit ratings  IT Service Management
 Solution documentation as a “single source
of the truth”

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 Value-driven Efficient end-to-end Support for new
innovation solution operations technologies

Pressures to improve performance, meet customer demands, and beat out the
competition require a focus on continuous innovation.
Identify needed Implement
innovations to innovations
meet business consistently and
requirements risk-free

Get fast access to Reduce test efforts

innovations Manage and downtime
innovations with
minimal effort

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 Value-driven Efficient end-to-end Support for new
innovation solution operations technologies

SAP Solution Manager brings direct value to your business by

Identifying and implementing required innovations

Introducing new functionality through proven methodologies

Reducing manual efforts and costs by only implementing what´s

Get breakthrough necessary
innovation built on the
perfect platform Managing all innovations with one tool, whether they come from
SAP or you

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 Value-driven Efficient end-to-end Support for new
innovation solution operations technologies

 Solution Documentation
Value  Solution Implementation
driven
innovation is  Template Management
achieved  Test Management
through the
following  Change Control Management
processes  Upgrade Management
 Custom Code Management

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Solution Documentation

 Enables you to centrally document and locate your

documentation

 Provides business processes and technical information from

SAP and non-SAP solutions

 Ensures transparency, efficient maintenance, and

collaboration

For whom is it?

 Business process experts, system administrators

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Solution Implementation

 Involves the identification, adaptation, and implementation

of new and enhanced future-proof business and technical
scenarios

 Is designed to manage technical installation as well as

business innovation

 Uses SAP Solution Manager to implement innovation within

the system landscape

For whom is it?

 Business process experts, project teams

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Template Management

 Allows customers with multi-site SAP installations to

efficiently manage their business processes across
geographical distances as part of a global rollout approach

 Covers initial template definition, template implementation,

and optimization

For whom is it?

 Business process experts, project teams

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Test Management

 Defines the integration testing requirements and scope

based on a change impact analysis

 Is used to develop automatic and manual test cases

 Manages the testers, and reports on the test progress and

test results

For whom is it?

 Quality managers, testers

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Change Control Management

 Manages the risks associated with the implementation of a

solution and ensures technical and functional robustness

 Uses workflows for business and technology driven

changes

 Includes integrated project management, quality

management, and synchronized deployment capabilities

For whom is it?

 Developers, change managers, quality managers

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Upgrade Management

 Represents the identification, adaptation, and

implementation of new and enhanced business and
technical scenarios

 SAP Solution Manager is used to holistically and effectively

to manage the upgrade project end-to-end

 Allows SAP customers to better understand and manage

the major technical risks and challenges within an upgrade
project, making the upgrade project a "non-event" for the
business

For whom is it?

 Business process experts, system administrators

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Custom Code Management

 Shows how companies can efficiently and effectively

manage homegrown, customer-specific code

 Detects and retires unused custom code

 Brings used custom code back to SAP standard wherever

possible

For whom is it?

 Developers, system administrators

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 Value-driven Efficient end-to-end Support for new
innovation solution operations technologies

Dedicate less time and energy to IT duties, to free more resources for
innovation.

Establish standard Get access to

operating procedures knowledge,
experience, and
guidance

Automate tasks Identify and correct

and processes negative trends

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 Value-driven Efficient end-to-end Support for new
innovation solution operations technologies

SAP Solution Manager brings direct value to your business by

Increasing IT efficiency through ITIL-aligned IT Service

Management

Ensuring proactive end-to-end monitoring of solutions, including

third-party products

Providing you with a unique knowledge base, including best-

Manage your entire IT, practice documents and guided procedures
both SAP and non-SAP
components
Offering personalized dashboards to centrally control your KPIs

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 Value-driven Efficient end-to-end Support for new
innovation solution operations technologies

Efficient
end-to-end  Maintenance Management
solution
operations are  Business Process Operations
achieved  Application Operations
through the
following  IT Service Management
processes

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Maintenance Management

 Covers software correction packages from discovery and

retrieval to test scope optimization

 Includes optional automatic deployment into the production

environment

For whom is it?

 System administrators

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Business Process Operations

Comprises the most important application-related operations

topics necessary to ensure the smooth and reliable flow of the
core business processes to meet a company's business
requirements.

For whom is it?

 Business process owners, system administrators

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Application Operations

 Represents all capabilities for monitoring, alerting, analysis,

and administration of SAP solutions

 Allows customers to reduce TCO by predefined content and

centralized tools for all aspects of SAP Solution Manager
operations

 Provides end-to-end reporting functionality either out-of-the-

box, or individually created by customers

For whom is it?

 System administrators

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IT Service Management

 Enables centralized and common incident and issue

message processing on multiple organization levels

 Offers a communication channel with all relevant

stakeholders of an incident

 Process includes business user, SAP experts at the

customer site, SAP Service & Support, and Partner Support

 Is integrated in all ALM processes of SAP Solution Manager

and in any SAP Business Suite solution

 Includes follow-up activities such as knowledge research,

root cause analysis, or change management

For whom is it? IT service managers, end users

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 Value-driven Efficient end-to-end Support for new
innovation solution operations technologies

Are you able to keep pace with new technologies?

In-memory Mobility
databases

Cloud Future trends

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 Value-driven Efficient end-to-end Support for new
innovation solution operations technologies

SAP Solution Manager brings direct value to your business by

Ensuring a cost-effective implementation and operation of new

technologies such as SAP HANA and systems on SAP HANA

Cloud and On-Premise Supporting your solutions regardless of where they reside: on
premises, cloud, or as a hybrid
Hybrid

On-Premise Cloud
Providing mobile apps, enabling your workforce to take informed
decisions and action, any time, anywhere
SAP HANA Mobility

Leverage the full potential

of new technologies

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Only SAP has All the Capabilities for Your Business Success

Get access to the entire SAP knowledge

and experience available 24x7 worldwide!
263,000+
Customers
130+
Countries

27,000+
Service & Support
Engineers

15,000+
Developers

SAP Solution Manager is the core pillar of your support engagement.

Start using it today without any extra charge!

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Summary
SAP Solution Manager
Implement IT simplification and IT excellence to increase business value

SAP Solution Manager is one combined solution to efficiently

manage IT and introduce new functionality to meet business
requirements.

Efficient end-to-end Support for new

Value-driven innovation
solution operations technologies

Industrialized assembly of ITIL-aligned IT Service Management Accelerated implementation and

solutions and implementation of and ALM processes to manage SAP reliable operation of new
new business functionalities and non-SAP components plus technologies such as SAP HANA,
through methodologies like the proven methodologies. Cloud, and mobility.
two value releases per year.
https://support.sap.com/solutionmanager

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 A world of opportunities is waiting for you.
Start your journey today!

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Thank you
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