QUESTIONNAIRE

DEAR RESPONDENT,

The following questionnaire aims at seeking information for the purpose of research project
on the topic “Comparative analysis of Customer’s Perception about Online Hotel
Booking Companies present at Delhi NCR”. In this attempt, I need your kind help by the
way of filling up this questionnaire. You are requested to kindly respond to each question
after giving a proper thought and not in hurry.

Thanking you

Kindly put tick at any of the option box below: Here 1- Strongly Agree; 2- Agree; 3-No
clear idea; 4- Disagree and 5-Strongly Disagree.

Sl Statement 1 2 3 4 5
No
1 I booked a hotel through an aggregator
with a belief that the aggregator has
verified the credentials of the property
and hence this hotel would be
trustworthy.
2 As there no way to verify reliability of
the claims of the hotels, I got a scope
to verify the same from reviews from
the aggregator’s site.
3 I booked hotel through aggregator and
belief that the prices they offered are
reasonable and will be value for
money.
4 As I belief that the aggregator will
make sure that the services provided
by the hotel will be excellent.
5 The services provided by the hotel will
be best and will be of high quality.
6 I belief that the aggregator’s hotel
booking site will always be honest
with me and will provide me best and
honest results.
7 I belief that the hotel booking website
is genuinely concerned about their
customers and provide best outputs.
8 The aggregator provides genuine
reviews and after having read online
reviews, I cannot say that I didn’t like
the hotel
9 The aggregator makes assurance that if
any kind of inconvenience occurs then
they will be responsible and will solve
it immediately.
10 After the discussion the aggregator
provides the itinerary beforehand so
that no confusion may occur.
Sl Statement 1 2 3 4 5
No
11 The aggregator provides best results
after properly listening to all my
demands.
12 I can easily contact the aggregator if
any problem occurs
13 More offers and discounts has been
given on online booking of hotel.
14 I can book hotel anytime sitting
anywhere without being physically
present.
15 I always feel shaky whether online
booking of hotel will be out-dated
16 I enjoy several payment options while
booking online.
17 I always take opinions or reviews
before booking online.
18 If the services provided by the
aggregator and the hotel is up to the
mark then I will definitely recommend
others.
19 Online booking of hotels provides
loyalty cards or memberships to their
customers, which benefits the customer
in future purchase.
20 I have several options while booking
online.
21 Gender Male Female

22 Age Group <18 18-25 26-35 36-45 45>

23 Profession Student Worki Business House Retired

ng wife

24 Economic Status BPL APL LIG MIG HIG

25 Education <10 10-12 UG PG PhD