ORI : Business Process Framework, Modelling & Mapping- nd Answers.

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1. Which of the following is an open-source extension of the part of the UML system dealing with
profiles ?
a) UML
b) XMI
c) SysML
d) None of the mentioned

2. Which of the following combines a modeling language with a graphical display of the various SOA
components ?
a) Business Process Modeling Notation
b) Service-Oriented Modeling Framework
c) Systems Modeling Language
d) All of the mentioned

3. Which of the following element in SOMF determines how components are exposed ?
a) Discovery
b) Conceptualization
c) Analysis
d) All of the mentione
4. Which of the following provides information on service and service boundaries, service granularity,
and asset analysis ?
a) SMIL
b) SOMA
c) SMA
d) All of the mentioned
5. Which of the following topology has a many-to-many relationship between services and their
clients ?
a) Circular
b) Hierarchical
c) Network
d) Star

ORI: Business Process Framework, Modelling & Mapping- TM Forum.html

6. What role can the Business Process Framework (eTOM) play within the Frameworx Lifecycle?

a. Defines processes in the Frameworx Business View ✔

b. Guides specification of the Frameworx System View
c. Provides reference for validating the Frameworx Implementation and Deployment Views
d. All of the above

7. Which Domain is responsible for managing network equipment?

a. Product
b. Service
c. Resource ✔
d. Engaged Party
FMC (Fixed Mobile Company) is the leading telecommunications service provider in its country,
operating a mobile network and infrastructure but with handsets provided by a third party. FMC offers a
vast range of high-quality innovative solutions and is the leader internet access and mobile telephony
service provider.

In this context FMC has decided to define and implement a TM Forum Frameworx compliant SOA
approach. FMC has requested you to assist them in bridging the strategic management and operational
management along this transformation. More specifically you are in charge of strengthening the FMC
architectural governance of their system integration through the adoption of the TM Forum Frameworx
along the multiple architecture dimensions: business process, information & data, application and SOA
styled integration.

FMC has already chosen the solution vendor BAC. The vendor selection has been done based high level
requirements exposed as functionalities referenced in the Application Framework (TAM). BAC has sent
to FMC the 1st business scenario “Problem to Solution” and inherent business flow they propose to
implement in the solution and gave FMC 2 weeks to validate these flows. Unfortunately, the flows are
only partially using eTOM terminology.

8. Which of the following Business Process Framework domains are relevant to the usual scope of a
“Problem to Solution” business scenario?

1. Customer
2. Engaged Party
3. Resource
4. Service
a. A
b. A, B, C and D ✔
c. A and B
d. A and D

9. Which one of the following statements describes the most directly relevant use of the Business
Process Framework in FMC’s “Problem to Solution” business scenario?

a. As a catalog of process elements referencing each of the business activities orchestrated in

FMC’s “ Problem to Solution” business flow. ✔
b. As the exhaustive list of process elements to be implemented
c. As the end to end FMC process model to be implemented by BAC
d. As a library of task services orchestrated by the BAC proposed business flow
ORI : Business Process Framework, Modelling & Mapping -BPM-Multiple-Choices.pdf

10. Phase 5 of the BPTrends process redesign methodology is known as

a. A Roll out process

b. B Analyse process
c. C Understand project
d. D Redesign process
e. E Implement redesigned process

11. Which of the following is not included in the BPM discipline

a. A Automate the primary activities of the firm

b. B Radically reduce the cost of business interactions
c. C Make deep structural adjustments
d. D Provide self-service that delights
e. E Radically alter relationships with suppliers and customers

12. Promoting the organisation’s products and services is a business function of

a. Finance and accounting

b. Human resources
c. Sales and marketing
d. Research and development
e. Production

13. Which of the following issues is not typically considered under the industry based view of strategy

a. Cost reduction
b. Retention of customers and suppliers
c. Economies of scale
d. Product differentiation
e. Employee retention

14. Measures which tell you about the results achieved by sub-processes, or activities within the

process or value chain are called

a. External measures
b. Financial measures
c. Internal measures
d. Strategic measures
e. Customer measures

15. An information system which supports the execution of individual activities in a process and

helps organisations co-ordinate work across functions is known as

a. An enterprise system
b. A universal system
c. A transaction processing system
 d. A procurement system
e. A fulfilment system

16. A system which integrates all of the key business processes into one software solution so that

information flows seamlessly through the business is known as

a. An information system
b. An ERP system
c. A workflow system
d. A business system
e. A business process syste,

17. When an organisation is faced with Porter’s five competitive forces, which one of the following in
not one of the basic competitive strategies the organisation could use

a. Low cost leadership

b. Product differentiation
c. Focus on a niche market
d. Develop an integrated website
e. Strengthen customer and supplier intimacy

ORI : Business Process Framework, Modelling & Mapping -Multiple-Choice-Questions.pdf

18. Which of the following best describes a business model?

a) Typically a graphical depiction of the essential business process information.
b) A sequence of business activities.
c) An evaluation of potential business process improvements.
d) None of the above.

19. Business models provide value in all of the following areas except which one?
a) Employee performance appraisal
b) Managing complexity
c) Specifying systems requirements
d) Eliciting requirements for new systems

20. Which of the following best describes the purpose of an activity model?
a) Describes the sequence of workflow in a business process.
b) Creates a blueprint to support the collection of process information.
c) Depicts data structures.
d) None of the above.

21. Which of the following best describes the purpose of an event in a BPMN activity diagram?
a) Shows where the work takes place.
b) Describes the sequence of workflow.
c) Affects the flow of the business process.
d) Controls branching and merging.
22. Which of the following best describes the purpose of a gateway in a BPMN activity diagram?
a) Shows where the work takes place.
b) Describes the sequence of workflow.
c) Affects the flow of the business process.
d) Controls branching and merging.

23. Which of the following symbols depicts an intermediate event?

a) An arrow
b) A circle with a double line perimeter
c) A rectangle
d) A circle with a wide single line perimeter

24. Which of the following symbols is used to depict different organizations in one BPMN diagram?
a) Gateway
b) Message flow
c) Pool
d) Intermediate event

25. Which of the following best describes the purpose of a swimlane?

a) Depicts different organizations involved in a process.
b) Depicts different departments of the same organization in a process.
c) Depicts interactions between organizations in a process.
d) Depicts the sequence of tasks in a process.

26. Which of the following best describes a BPMN message flow?

a) Shows sequence of activities in a process.
b) Shows interactions between participants in a process.
c) Affects the flow of a business process.
d) Shows branching and merging in a business process.

27. Which of the following best describes the difference between a BPMN gateway and a flowcharting
decision diamond?
a) Only the decision diamond shows branching of the sequence flow.
b) The gateway does not represent a decision.
c) Only the gateway shows branching of the sequence flow.
d) The decision diamond can depict more branching options.