STUDY GUIDE AND

HOW TO CRACK ITIL Foundation

Practice Test and
EXAM ON ITIL Preparation
Guide

FOUNDATION
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Study Guide to Prepare for ITIL
Foundation Certification Exam
Taking an ITIL Foundation Certification and sitting the Foundation Exam is a great
way to start your ITIL journey.

The Foundation level is the entry-level course which allows you a general
awareness of the key elements, terminology, and concepts used in the ITIL service
lifecycle, including the connections between the processes used, and lifecycle
stages their contribution to service management practices.

The ITIL Foundation Level Certification Can Help:

● Those who need a basic knowledge of the ITIL framework
● Those who need the understanding of how ITIL can be used to enhance IT
service management (ITSM) within an organization
● IT experts or others working within an organization that has adopted and
adapted ITIL and who need to be informed about, or contribute to, ongoing
service improvement.
● However, the ITIL Foundation certification can benefit anyone who has an
interest in IT service management.

Things That You Should Be Aware of ITIL Foundation Exam

● Exam Contains 40 multiple choice examination questions within 60 minutes;
● Candidate needs 26 marks required to pass (out of 40 available);
● This Exam is a Closed book.

What to Study for the Project Management Associate exam

Foundation syllabus

The ITIL Foundation syllabus is a basic resource for preparing ITIL Foundation
Exam. You cannot clear the ITIL exam without it. You can download a free copy of
the current ITIL Foundation syllabus from the IXELOS’s website. By the time you
can take the ITIL Foundation Exam.

Online PMI-CAPM Practice exam

ITIL applicants would be wise to use ITIL Foundation Practice exam to prepare for
the exam. Processexam.com provide the same style of questions that you will find
on an actual ITIL Foundation exam, and they aim to give the exam environment so
that you can get comfortable with the pressure and timing associated with the exam.
ITIL Foundation practice exams are an excellent way to measure your ability to
apply ITIL Foundation syllabus concepts to questions you've never seen before.
Processexam.com provide an effective way to find out what you don't know and
build your confidence before your actual exam day.

Training
You can take classroom training or distance training For ITIL Foundation Exam
● AXELOS' Accredited Training Organizations

Essential Things Need to Consider for Preparing ITIL Foundation

Certification Exam
● Read throughout the syllabus topic before you start. There are lots of
various sources of interesting and relevant content, so dig deep to find what
works for you.
● Understanding the concepts will help you answer the questions that could
push you up in the exam. Understanding is what the examiners are looking for
you to prove.
● Make so many notes, particularly on concepts you have trouble with. Fill in
those learning gaps, and you will take the exam with a lot more confidence.
● Use real-world examples - Don’t be afraid to ask how ITIL relates to your own
work experience. Your instructor is likely to use real examples - feel free to
build your own.
● The questions asked in the ITIL Foundation exam are designed to test your
understanding and knowledge of ITIL theory as stated in the publications and
training. It is likely when answering these questions to ignore the small
nuances that real-world scenarios might create.
● The Foundation exam treats the five ITIL life-cycle stages as discrete units,
though in fact, they are very closely interlinked. Regular Service
Improvement, for example, runs through everything in ITIL.
● Give Practice test as much as you can. It will give you great confidence that
you know your weak points and can help distinguish areas to improve on. For
questions, you got wrong, work through the answers until you know where
you made your mistake.
 ● Give yourself a head start - Before your exam, you will be asked if you would
like to be part of the Successful online Candidates Register. Make sure you
sign up to ensure that you can show employers and recruiters that you’re
certified.

Things to Remember During the Exam:

● The ITIL Foundation Certification will help you advance your ITIL journey.
When you are ready to take the examination, read our top tips to support you
during the exam.
● Allow yourself sufficient time to prepare everything you need before the
examination starts. Make sure you have your pencil and candidate number
with you.
● Verify that you have filled in your details on the examination sheet before the
exam begins.
● Relax before attempting questions and don’t hurry to answer. You have 60
minutes to answer 40 multiple choice questions, which means you have 1.5
minutes per question. This is enough time.
● Avoid wasting too long on any one question. If you are not assured of the
answer, place a mark next to it and move on. You can come back to this later
if you have time.
● Some questions are straightforward, and the obvious answer is the right one.
Don’t over-think it, but make sure you read each question accurately, so you
answer what is being asked.
● Try to attempt the easy questions first; then this will give you confidence and
keep you in a better frame of mind.
● Make sure you mark your answers acutely on the answer sheet, according to
the instructions and examples are given to you by your invigilator or proctor.
Exam papers are usually marked using a scanner feeding into a template, so
ensure there is no scope for the system to misinterpret your answer.
● Use elimination technique. First, try to identify wrong options and identify
correct answer.
● Pick out keywords in the formation of the question, e.g., not, could, incorrect,
must, most, best, main, guarantee as these will also help indicate the correct
option.
● Ensure you consider and answer the question from an ITIL perspective rather
than your personal experience. For example, within ITIL, the Facilities
Manager works on IT facilities, such as data centers, servers, networks, etc. It
 doesn’t mean a Business Facilities Manager, who sorts out the lifts,
photocopier or toilets.
● Give at least last five minutes for relook at all questions – At this point, you do
not have the time to read the question, only look at the question with your
eyes and ensure that you have answered all questions.
● But be wary of changing answers you have already marked, as gut instinct is
often right. Only change an answer if you are sure you have made a mistake.

After Completing the ITIL Foundation Exam

● Relax. Don’t waste time worrying about your exam result. If you put the work
in, you should be fine.
● You will get your result within a few weeks of sitting the exam.
● Give your Accredited Training Organization (ATO) constructive feedback: be
sure to tell them what you liked about the course, as well as what you think
they could improve on.

Passing the ITIL Foundation Exam is a great start in your journey toward becoming
an ITIL Specialist. These easy steps for ITIL Foundation examination preparation
can help you in getting ready for exams. Go crack your Exam!